IndiGo Complaints & Reviews

I had booked my ticket for my son from jaipur to hyderabad on 18/5/2018, return instead of 30/7/18 by mistake we have booked on 30/5/18 through ease my trip on 7april 2018-n7idyb-pnr. Same waa brought to the notice of emt customer support. Emt advised us to talk to indigo and reschedule the return ticket to 30/7/2018, so that cancellation charges can be avoided. After confirming the same with indigo booking staff, they promised to refund full amount and asked us to pay 7621.00 for fresh booking bearing pnr no - kgq2vq from jaipur to hyd on 18/5/18 and hyd to jaipur on 30/7/18.
I was told that total amount will be refunded to emt with in 7-8 working days. But nothing has materialized. Pls help us.

This has reference to my recent air travel booked with indigo airlines for domestic journey.

On 12th april 2018, i had a return flight from mumbai to delhi, booked through indigo airlines, flight no.: 6e174, scheduled departure, 04:15 p. M.

I had no check-in baggage and therefore rushed to the boarding gates immediately. Due to usual mumbai traffic congestion followed by airport security checks, i reached the gate to board the flight at 03:50 p. M.
Relieved that i could make it on –time as there were still 25 min. For the flight to fly, i approached the gate. But to my dismay, the lady standing at the gate told me that the boarding was completed and they have cancelled my ticket without any notification/information to me and the flight push button was released. (The airline does not have a policy to inform the passengers who could not board and simply cancel their tickets-or re-sell them!)
They told me that i was the only passenger who could not board the flight. Without any concern or willingness to assist me further, they tend to ignore me.
I could not understand, there were still 25 min. And i was sure, flight was not flying before time!!

With the help of the security personnel appointed nearby, i was directed to counter no. 7, indigo airlines for re-scheduling/re-purchase of tickets. At the counter, i was told that there is a flight at 08:00 p. M. And would cost me inr 9, 000 for a one-way journey. When i insisted for a flight before 08:00 p. M., they told me that if i can wait until 6:00 p. M. And any other passenger did not board the next scheduled flight, they will adjust me in the same, with much higher pricing!!!
(There is supposed to be no re-scheduling also considering that i have already paid for my ticket and eligible to be adjusted)

While standing at that counter, i also came across several other people who were facing the same situation. Another passenger had to fly to hyderabad and had a medical urgency with his child in hyderabad. There were still 40 min. For his scheduled flight and he wanted to check-in the baggage. The people at the counter were rude and indifferent, completely convinced that they cannot do anything. He was almost crying and was even willing to leave his baggage so he could board. I don’t know what happened with him further as i decided not to go through any flights from indigo and bought another ticket from goair.

As a routine job, the indigo staff at the baggage check-in counters, also misguide people to cause unnecessary delays.

I understand, everyday people may be missing on the flights or some situations, where they are not able to board on time. I respect the policies of the authorities, but the rules are being modified by some cheap kind of airlines to make money/benefits on expense of conveniences to the customers.

But, i consider it as my responsibility to inform the authorities: indigo has set-up a side business of looting people by re-selling the already occupied seats at just double or triple the prices. I request the authorities to probe into the matter and take strict actions against the such fraud airlines.

I wish to put forward my appeal regarding the inconvenience caused by the bad management of customer property by your personnel in charge of checked in luggage pnr rfq7fq on board.
I travelled from amritsar to bangalore on 1st april 2018 by flight no 6e478 leaving amritsar at 16.30 hrs. I checked in a traveler's bag having essentials of my travel. The bag had a minor damage underneath the bag which was marked with a red circle by your personnel before the baggage was checked in. When i collected my baggage at bangalore airport the zipping area had a very lengthy opening damaging my bag which has made it useless for further use. As soon as i received the baggage i gave a complaint regarding this to indigo office located in bangalore airport. You can check the complaint with them, they have taken the photo of my luggage
In the above regard, i suspect some foul play. I wish to point out that the bag has been forcefully opened which has caused significant damage to my bag at this juncture, i request you to look into the matter and take serious measures against personnel responsible for the damaging act. At the same time, i impress upon you to make compensation for my loss. If my complaint is not properly taken care of customers like me might lose faith in your services and as a consequence we may prefer some other travel agency. If the same trend continues the reputation of your organization might land in serious condition which might prove a bad propaganda in future. Thus i request you to kindly respond to my complaint and pay compensation. Awaiting for your positive response.

I and my colleague traveling from vijayawada to mangalore. Flight sedule departure time at 14.20 hours from hyderabad to mangalore. We reached here by 12 noon by indigo flight from vijayawada. 14.20 hours flight resheduled to 20.45 hours. Another 20 passenger from makka to magalore also suffering like us in hyderabad air port. They have not provided even drinking water and left us for our bad fate even after collecting huge ticket money. Flight number 6e 7141 dt. 15.04.2018.

Hello, i traveled yesterday[protected] from blr - del with pnr as d7ypml. I head earlier booked the flight for me, my wife and my parents. Due to health issues, my parents couldn't travel. I called customer care and they told that i won't get any money for the refund. I lost rs. 6000 in that which i can understand. It's my choice. However, i took more luggage (40kg) so that my parents whenever they travel next shouldn't have to carry more. But your indigo airline was adamant to charge me extra and charged rs. 3000 unnecessarily. I told that i already gave rs 6000 to your airline as the ticket price which you are not ready to refund anyway but you indigo money mongering people didn't understand and was behaving badly with me. Despite knowing that my flight was about to leave instead of helping me they were adamant to take those extra rs. 3000. I had a horrible experience with indigo airline and been a preferred customer of indigo airline i am highly disappointed and probably won't travel again from indigo.

My mother was to travel from mumbai to lucknow on 14 the april, pnr re 9 vyz, and due to traffic jam reached airport 10 minutes after baggage closing counter, flight leaving time was still 45 minutes left and she was not allowed to board the flight giving reasons that she was late by 20 minutes. My mother insisted that she will leave the baggage behind still the staff was so non cooperative and refused straight away. No consideration for an elderly senior citizen traveling alone.

Pnr no. 6e-bf7qtd
1st passenger female 29 years
2nd passenger child 4 years

Hyderabad to indore flight.

Indigo - flight departure time 0455, check in time 0410, gate close 0430. Wife with child stood in line at 0400 which included indore+bangalore passengers. Wife reached at counter 0415. And check in denied. Wife requested, begged even for letting go as she was with child. Wife even said check in only us and not luggage. Still no mercy nor any compassion shown. They said flight depart at 0445 and not 0455. Shown the sms of correct departure time even though original timing at the time if booking was 0605 hours.

Everything could be under possible and on time. No mercy or compassion showed by indigo people. Helpless mother had to suffer for nothing and paid 3, 000 additional for next flight via bangalore to indore from hyderabad. The lady took 10 minute time to find the change and by the time the bangalore flight counter was closed and then next available bangalore flight was accommodated..

None called out nor made announcement nor it was shown anywhere on counter display that checking for indore flight is closings.. Such waste service..

You talk about time when the original time of departure was 0605, which now was 0455 then we have to adjust and a passenger which a small kid late by fraction of minutes you deny the entry.. Shame is the world..

Can further contack me on [protected]..

I'm bathing evidence.. If she was on or before the check in time 0410. Then in taking to indigo to courts..

We had really pathetic experience this time while getting boarding pass with indigo 6e82 on 11/4/2018. Myself-sunil joshi and my company colleague mr arif shaikh were having a box with some shared stuff (Household utensil). At the airport when the box was given for check in luggage by mr arif, the on duty supervisor mr abdul at muscat airport refused to consider it as his stuff because he seen us shiftng box from my trolley to arif's trolley. We explained him many a times tht kindly consider the box as ownership of mr arif and take the check in luggage but the supervisor refused to accept the box. We also asked him to get the box stuff scanned/checked by opening, but he denied saying the scnnannig machine was not working. He asked us to bring a certificate from police that the box belong to mr arif. He threatened us that he will ensure that we shall not get boarding pass. When asked from which police station to bring certificate, he replied he dont know which police station. Even for talking about the matter, supervisor just kept us waiting for 1 hour. At last a the flight check in time was getting closer, hence me and my friend have to pay the box as additional weight box, even though the box weight was within the total allowable weight limit. I want to know answers from indigo for below few questions. I shall wait for 5 days for your answers after which, me and my friend shall make formal consumer complaint for this incident.

1) if somebody is claiming tht a particular luggage belong to him, on what basis can indigo staff deny acceptance to same?
2) there is no certificate that police issue tht a luggage belongs to a particular person. Then on what basis, your supervisor can ask for such certificate. No airline staff ask for such a certificate, or deny luggage based on their assumption. The staff can ask for what stuff is inside bag which we answered correctly still your supervisor refused to accept our luggage.
3) how can your staff threten passengers to make us say that some box is not belonging to us if we are already taking ownership and telling upfront whats content of box.
4) we want refund of additional weight charge of 54 rial that indigo made us pay illegally.

As a proof, i am attaching photo of my boarding pass, my friend's boarding pass and additional weight charge we paid.

I know the work culture of indigo since the day i seen a video footage of an indigo staff beating a passenger and choking him by neck. I still wonder are you in airline business or running a gang to rob/threaten people.

Let me know you reply in 5 days time after which we shall make formal complaint to consumer court and make this incident public in social media and consumer discussion forum blogs.

One of your customer care executive nidhi employee code 5919 provide worst service today actually she didn't tell me about hdfc dinners club card is not accepted by your system but she swap it and my account is debited after debit transaction she told me that your amount will be reversed by 7-8 working days and because of this i am unable to utilize my limit of amt 4200/- that i paid as baggage charge which is also very high, i gave her another card for payment but i got the hand written receipt that too without signature hope i will not get any trouble during receiving my luggage at patna airport hope u consider the inconvenience caused by ur staff and you will take appropriate action against her and also baggage charges is very high hope you also consider this point my pnr is dbcbxc.

Hi there,

I was having a flight from varanasi to delhi which was scheduled for departure on april 06th at 20:55 pm. The flight got delayed by 4 hour and missed my qatar airways flight for doha (Fyi - i was having a flight for usa via doha)

Due to this 4 hours of indigo flight (6e - 991) delay i have to suffer a lot in delhi airport. I have to stay in hotel for 1 night in delhi and have to find the next available flight to usa. I have booked next available flight to usa for approx $2250 (Total: rs146, 048.00) for me, my spouse and daughter.

All of the inconvenience and money i have paid from my own pocket which i want indigo to pay me back or help me recovering this asap.

Here is the detail for my flight in indigo:
Booking reference: nb82rc
Numeric booking id :[protected]

I missed my qatar flight for 7th april which has the booking reference (Pnr) : jy9id8 and booking reference (Pnr) : t36mta (For your internal reference)

Also i have booked my next available flight on 8th as confirmation / booking id : jawhim for total: rs146, 048.00 which i want this recovery from indigo airlines.

Please let me know how you are going to pay my losses. Looking for a expedite reply asap.

Thanks,
Bharat

Sir/ma'am,

With reference to the trail mails, it is a reminder regarding the compensation for the sky bags trolly which was broken by the airport staff during my travel on 15 feb from lucknow to indore 6e 733.

I have been constantly asking for the compensation for the loss but no further action has been made from your side.

If the compensation did not get proceeded in a week then i will be going to take harsh or legal action against this act of you.

Thanking you,

Tushar chaturvedi

Hello team good morning

I am really dismayed in dropping this message to such an esteemed crew of airlines. I am frequent traveller and i choose to fly with indigo at all times because of the convincing coustomer service provided by the airlines. I am business men who has to travel quite often to hyderabad as i own my verticals there. So as far my knowledge is concerned the air hostess crew has certain principles to abide and rules to bind with but this is it not once but a lot of times i find a air hostess named shreyaa has a tattoo on her left wrist bone which she has tried to coverup with a makeup foundation and this has been noticed not only by me but by other fellow passengers too.
So i am really concerned with this the tattoo can be inked with the certain harmful chemicals and the makeup that coverups the tatoo is yet another layer of harmfull chemicals and as the airhostess are the one who treats the passanger with the warm and pleasent travels so if this happens it can lead to any sort of food contaminations because of the allergic chemicals from the tattoo and the makeup.
This is to bring this to the concern notice to warn such behaviour and set of quality standard of recruitiment for such a disiplined airline! It can also trigger certain religious and cultural belief at an individual level.
Kindly make a clean check of all the airhostes crew and take this a as a warning and do the needful.

Awaiting a positive response from your esteemed organisation.

Thank you
A concerned passenger!

Dear sir/madam, me and my wife had a flight this morning to trivandrum to attend the funeral of a close relative at kadampanad at 11am this morning. We reached the counter by 5.10am but the counter executives said it is closed and will not be able to give boarding pass. We reached the airport at 4.51am at the parking lot. Delay was due to the automatic boarding pass machine did not work. Inspite of telling them we are going for a funeral they were not obliging. Neither did they cancel the ticket.

I do want you to take it up with the authorities. I will show you all proofs to confirm the time of arrival.

Pnr no: mgnjpq

Thanks,
George & shobha
[protected]@vfmindia. Biz
[protected]

My parents (Amit bhattacharya/sutapa bhattacharya) were supposed to travel via 6e 822 from kolkata to bangalore. I am totally aware of the policy that you hold regarding timely departure. However, my parents are old and my mother being on high medication due to ailment had to go to the washroom.
My father was at the gate asking to wait for a minute, am sure this would not have delayed the flight in any case. We are educated people, do realize the importance of time. But, manuel was the indigo staff at the gate who refused to accept my father's presence at the gate. I believe you are not the only airlines running, if you cannot care and respect elderly people, you do not deserve to run any service. Now, the flight needs to be rescheduled, my parents are waiting but now they say there isn't any provision to confirm soon. When my parents were travelling last time to bangalore when i met with an accident, your flight was delayed for 3 hours, if that was justified i am sure one minute late for a genuine cause can be incorporated.
I am even aware of the flight departure procedure, it does take another 10 15 minutes post boarding to departure, so i am sure my parents could have been incorporated.
Keeping this in mind, i would like immediate help and assistance for my old parents at the airport and a confirmed accommodation in the next flight. If not kindly make your tag lines clear "indigo is not fit for aged people".

When in emergency you need to carry extra luggage coz it's important and necessary need in emergency. I had to leave my flight coz no one tried to help or support me to board the flight.
They had no concern to customers problem. What kind of floor seniors l
Indigo airline has, very poor in manners, no hospitality and no supportive for time importance.
Very bad and rude behaviour. Obviously not good looking both by face and personality too.
I had a very bad experience with indigo airline staff.
Too bad service.

I had a flight from mumbai to bangalore and a connecting flight from bangalore to mangalore in your airline on 7th april 2018 at 5.40 pm from mumbai. The flight took off late and i reached bangalore at 8pm. On landing i asked ground staff about the way to go to get my connecting flight they misguided me the wrong route i got a call asking me where i was and i replied i am at the airport only please send s crew to assist me to the flight. Getting no help i rushed to the gate and reached at 8.15 and i wasn't allowed to board the flight on requesting and showing my ticket of return next day too they asked me to pay an additional 1000 in cash and kept me waiting all night till 5.30 am to board the next flight. The ground staff there was making a joke of me and making weird facial expressions too. This is not what i expected from a big brand name like yours. Request the seniors to look into this and do justice to a customer. Rest in your hands if you want to retain a customer or get further published on social media.
Thanking you
Bennet dsouza
[protected]

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i apply for travel certificate from indigo air lines. So this complaint is about that.
I request for travel certificate but i did not get the same.
Please provide me a travel certificate.
Booking reference : oeylum
Email address : [protected]@yahoo.co.in

Hi,

Its really disgusting i called customer care at 5:30 pm and one of your agent pick my call and they take my all information after that we was unable to understand my concern and even he didn't ask me what is your concern and he said sir plz disconnect the call and call us again.

I said no transfer my call if you are unable to understand he said ok please be online from 5:30 to till 7:15 i was still online and they put my call on hold and didn't give any respond is this goair customer service?

Its really disgusting and shamefull to goair

Dear sir, we are senior citizens and get a discount on some airlines, but we still travel on indigo due to its on-time performance and clean planes. I travel on indigo quite frequently.in my last two trips i had problem with your seat assignment process.
I travel with my wife, in my last two trips we purchased our tickets well in advance. We both were on same pnr. We checked in on line the night before. As a common curtesy one would think that the two seats will be assigned side by side. We were both assigned middle seats in two different aisles. At the airport, while checking in, i requested the agent to assign us the two seats together, but she without even bothering to look told me that the plane is full and the two seats together are not available. When we got in to the plane there were several seats available. As a matter of fact the seat next to me was vacant. It happened to me on both legs of the trip.
I wonder what your seat assignment process is?. Do you keep them to your preferred customers. If so what does it take to be your preferred customer?
My complaint is that your check in agents are not courteous and are not doing there job. I am a frequent international traveller and must have flown well over four million miles, but had never had that happen. The check in agents are normally very considerate and go an extra mile to help the customers. My experience with indigo was very different
For your reference my pnr number was lb7cnc. It was delhi-mumbai-delhi flight on april 3rd and return on april 9th.

Dear mr ghosh (Aditya ghosh, ceo) it's not merely a complain but a heart-breaking detachment from your organization. I was accompanied with my septuagenarian parent from del-ccu with booking ref no ujcy8u. Due to ageing ma-baba we reached 3 min short of 45 to reach to depart of flight 6e219. Army veteran's several request had turned down by ms nishul, ms rini singh and mr subrata because of some monetary profit of company. Whether if you check booking reference no g5wrgy, when i was traveled on 03/02/2018, reached sufficient time before the check in, but due to some tech cum administrative problem you provided me boarding pass 30-35 min prior to depart of journey. Rule is your's, so you can mold it according your choice. They have charged me extra 6750/- and provide boarding pass in flight 6e377. Every indian proud for indian army. But when some assistance is required then some people or org like indigo penalized them. Some days back there were several related post in social media when i stand apart from their view. Because i unaware that money can overpower goodwill in business. I left the matter with you but yes my further association will obviously depend upon with it.

Regards
Somnath basu
Ajita basu
Narayan chandra basu