IndiGo Complaints & Reviews

Dear sir, kindly issue duplicate boarding pass of two tickets which i recently lost. It is required for me for settlement of my leave travel claims in my office.

The details of the tickets are furnished below.
Name:- mr. Gurram venkata krishna reddy &
Mrs. Kotla sumithra

Hyderabad to thiruvananthapuram-flight 6e 383 -
Booking reference - nyzgqv numeric booking id[protected]
Travel date -15 mar18 time : 18:20

Thank you in advance

Today I was traveling from Nagpur to Bengaluru in Flight No.6E 436.
I was sitting on sit no.21A.
The tray rack which we use for keeping foods and other stuff was very Unclean and unhygienic.
May be some passenger has had food on it and spilled the food over it. But the tray rack was not cleaned.
It was very annoying and agitating to have my own food on such an Unclean place.

I'm attaching a photograph for your reference.

Kindly look into the matter and take necessary actions, else Goodwill of the company will decline.

Thank you,
Rajdeep Ghosal,
[protected]

Sasha G at indigo needs proper training..she works in morning shift.[protected] we received call from this Numebr. Poor coordination from the caller..we missed our flight coz there was silent announcement regarding flight boarding.. we got call too regarding boarding but we couldn’t answer coz of poor network but we didn’t new that call was from airlines... Sasha called n just said hello hello and she disconnected.. she should at least mentioned from where she is calling.. once she called n disconnected.. we called her thrice but No response from there... their coordination is very poor she needs proper training.. and girl at least he boarding she was very rude when we went to her regarding our flight inquiry.. we r highly disappointed... very bad indigo staff...

Hi Team,

On 16th Feb 2018, I planned my Journey from Bangalore to Hongkong and Vice Versa.I booked tickets through Indigo from Bangalore to Mumbai initial time of that flight was 9:30 PM, but it got delayed and departed around 12:00 AM midnight.My connecting flight from Mumbai to Hongkong was at 2:00AM through Air india.I explored other options like try Go airways which was about to depart by 10:00 PM but unfortunately there was no seats in that.As it was international flight so calculated the time, if i would have boarded indigo then i would have reached mumbai around 1:30 AM due to which it would have almost impossible to board Hongkong flight, so i decided not to board indigo and aborted my journey.I requested Air India to cancel my flight and they did it.As a result i got half of the booked amount.

I really struggling to get the refund amount from Indigo, as coz of flight delay i had to suffer huge loss.My returning flight from Mumbai to Bangalore was through AirIndia, I got only 353 INR as refund.I would request indigo to please look in to the matter and kindly process my refunds.I will share all the flight tickets amount etc.

Looking for your positive reply on this matter.

Thanks,
Satish

[protected][protected][protected][protected][protected]
Hello Team,

Thanks for working out on this matter.

With respect to below mail - I am attaching tickets for your validation

Mumbai to Hongkong Trip cost was - 54554/2=27277 per person to and fro.
Bangalore to Mumbai - Via Indigo and Refund has been received 3791 (Thanks for that)
Mumbai to Bangalore via Air India - 3222 INR

Mumbai to Hongkong to and fro, i received 14372 INR from Budget Air.(Struggled to get it)

So the amount which i am claiming from Indigo is - 16127 INR
[protected][protected][protected][protected][protected]--------
Dear Mr. Verma,

Greetings from IndiGo!

With reference to your email, we regret the inconvenience caused to you due to changes/modifications in IndiGo's flight schedules.

At IndiGo, we recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay. We do realize the impact flight delays have on the convenience of our passengers and we deeply regret the same.

With reference to your email, we would like to mention that it is always our endeavor to keep our schedules on time as per the confirmed itinerary mailed to you at the time of making the reservation.

IndiGo undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. We will endeavor to adhere to published schedules in effect on the date of travel. However, times shown in schedules or elsewhere, are subject to change at any time, and we shall not be liable in any way whatsoever, for any loss incurred by Customers as a result of such change.

Link for your reference: https://www.goindigo.in/information/conditions-of-carriage.html?linkNav=conditio...⇄

We would like to mention that customers must ensure that there is enough time gap between two flights while making a Booking involving a change of airplanes or carriers at a point of Stopover. IndiGo will not be liable in any manner, if the Customer misses his/her connecting flight as a result of any delay in IndiGo’s flight due to any reason whatsoever.

Our intention is not to quote the policy here as we completely understand the concerns raised by you.

However, we believe entire amount under the PNR K8QCJI have been refunded to the travel agency account in the same regards.

We request your kind understanding in this matter and urge you to see this incident in the right spirit.

Thus we respectfully decline your request.

In case of any assistance, please feel free to contact our 24X7 contact centre at [protected] or [protected].

Once again thank you for writing to IndiGo,

[protected][protected][protected][protected][protected]--------
Thank you Sonali for the reply.

Just to let you know that my connecting flight from Mumbai to HongKong was at 2:00 AM and the initial departure time of Indigo from Bangalore to Mumbai was 9:30 PM, so if we calculate it comes to 4 Hrs 30 mins layover time (gap) which is sufficient by any means, and obviously if some body has to catch an early morning flight then booking by 7:00 PM or 8:00 PM does not makes any sense.So gap was enough, this is not a point to discuss.

You mentioned that - IndiGo will not be liable in any manner, if the Customer misses his/her connecting flight as a result of any delay in Indigo's flight due to any reason whatsoever.
[Satish] - I would like to know Why?Just simply making statements is not sufficient.Do you think, this looks ethical?Airline must take responsibility of delay.1 or 1 and half hour delay is adjustable, if it would have happened in my case then i would have boarded the flight.Think about, if some emergency would have occurred i.e some medical emergency you know what i mean?In that case also, delay cannot be tolerated.

I totally respect the Indigo's gesture towards the refund of my Bangalore to Mumbai flight.Kudos to that !!

But being a professional and popular airlines, I request you to please think stepping in to my shoes.

Again i am saying Indigo must show here good professionalism and on the basics of ethics please compensate my loss.

I already mailed you supporting documents, please let me know if you need any other document / proof.

I am adding nodal officers also in communication - for their kind persual below is the mail which will provide you gist of issue -

Or please let me know, if i can escalate this matter to any other higher authority

@ Nodal Officer And Appellate Authority,

Looking for your intervention here -

Dated : 19th March, 2018

To
The Manager, Customer Care,
INDIGO Airlines,
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India – 122002

Sub: Complaint Letter

Dear Sir/ Madam,

I Sri Subrata Sarkar is a frequent flyer of your Airlines travelled Mumbai to Kolkata on 14th March 2018 through Flight No. 6E 5153 Seat No. 6C Booking Ref. NBRBNP (Boarding Pass is enclosed). The schedule time of departure time was 21: 05 Hrs. But the Flight left late due to some unavoidable circumstances the flight take off from Mumbai Airport at 22:30 hrs. When the Airhostess came to know what is the food I want the time was at 23:15 hrs. I was so hungry at that time. I am a patient of Diabetes so I have to maintain some restriction in food. I request her to give Diet Cook along with Veg Upma or Veg Biryani. She said not available only Chicken Sandwich is available no Cook. I was so angry I told her to return the Special Service of CPML part which I handed over to the Airhostess she return back. They (Airhostess) laughed and are more interested to take selfie picture with one popular TV actor Mr. Malhotra who was also travelled in that flight and Mr. Malhotra was sited in the Row No. 1 sit No A/B.

This is my request you to kindly return back the amount which I pay for special Service and also request you to kindly look after the behaviour of the Airhostess. I would hope that you take these complaints into consideration and that you would compensate us for our added expenses. We would ask that you refund the amount of Rs 500/-which I spent on the hotel on the same night to take Dinner. I would also request that you issue me a flight voucher in order to give you another opportunity to show us that your service isn’t always so poor.
You can mail these items to my home address, which is:
SUBRATA SARKAR
MONAMI APPARTMENT,
2ND FLOOR, FLAT NO. 201,
6, PANDIT KALINATH BHATTACHARYA STREET,
SERAMPORE, HOOGHLY,
WESTBENGAL – 712 201
PH# [protected]
EMAIL: [protected]@yahoo.com

My flight 6e6621 from mumbai to mangalore got 2.5 hours delayed. Left a very important function to catch this flight and now regretting my decision of choosing indigo. Earliar this flight was rescheduled for morning abd i constantly called indigo asking for an evening flight. Still they only gave me one option that is of 4 pm. And ultimately they delayed it even more. Never faced so much inconvenience. I ask for complete refund and ask indigo people to contact me asap. [protected].

Hi, i traveled from bangalore to hyderabad via flight no 6e 328, dated 19th mar 2018. Despite the fact that i have pre-booked by meal with you, i was not served anything in the flight. Forget about serving, the flight staff did not even asked me for any meals. It seems to me that since you are growing in volume, the general ethics are lots somewhere and you are least bothered to take care of customers. I am frequent traveler with indigo and call it as unfortunate for me that this is the only flight available which suits my travel time. Your ground staff at bangalore airport is too rude and arrogant and threaten people with cisf and cameras. Remember its a word of mouth world.
Could you please revert back asap and refund the meal amount.

We had a flight from delhi to ahmedabad at 20:45 on 19/3/2018 we had reached the airport the airport around 19:40. When we reached to the gate at 20:20 they told us that the gates were closed as we were late. We requested them a lot but they didn’t have us any concern.. I was traveling with my other 3 colleagues‘after a lot request they gave us the 2ticekets for the flight which was around 22:00. As a consumer we requested if we could board our earlier flight the refused and said this was beyond their norms. My other 2colleagues had to by train they were not given any priority for the other flight. I just need my money back.
They even denied to load my baggage in the another plane. I had to leave my baggage there at delhi.. It was my worst experience with indigo and if this was so you are not treating consumers in good way

I missed my flight today which was on 3:20 indigo 6e-411 just because i was 15 minutes late i reached at check in counter at 2:40 as i was stuck in the traffic i told the attendant about my problems bt no help provided to me not even a single solution they directly told sorry sir nothing can happen now and just because of this # i will miss my exams which is tommorow morning and my money is also wasted as i am a student so i think they must help students just because of not getting help i suffered a lot. Didn't expected this from your airline service. Very bad service

Refer pnr numbers l7g2ul chennai to chandigarh and lyd8jc from cahndigarh to chennai. Due to closure of chandigarh airport on 17 feb and 24 feb 2018 respectively on ibid pnrs i was made to travel up to delhi and return journey also from delhi. Air fares for 03 person's from delhi to chandigarh and back was supposed to be refunded. I have received only rs 1050 as one side refund and the other has not been refunded till date. To add up to my dissatisfaction the amount of rs 1050 for 03 persons for delhi to chandigarh is just seems to be ajock. Kindly look into a matter and a judicious refund is expected from your esteem company. Thanks as i and my family is a regular traveller of indigo.

I made a typographical error in the name while booking the ticket. I called up customer care to correct it. I did not get a good response. I was asked to cancel and book another ticket. I did further enquiry and came to know that typographical errors could be corrected. Customer service should help customers in every possible way and invest their trust.

I taken flight tickets for my aunt from a travel agency in the name of vasanthi aravindakshan instead of her official name vasanthakumari aravindakshan. Can we change the name in the tickets
Travel details :- 16th august2018 from bombay to kerala - pnr:6e-yjgr4u aircraft 320 time - dep. Time 1.20 pm
And 10th september 2018 from chennai to bombay - flight 6e 495- dep. Time -06:45.
I contacted travel agency and they told no problem, they give a remarks.
I want to know is there any difficult to her for traveling

I booked my flight fro hyderabad to delhi on flt 6966 on march 13, 2018. Since i was going on an international flight from delhi, my luggage is few kilograms extra for a domestic flight. The reception counter lady told me that i have to pay for extra 7 kgs which comes to rs. 2100. Since, i had cash, i paid rs 2100 but later noticed that the lady gave me a receipt for rs 1500. Evidently there is a fraud taking place at the reception counters.

Dear sir/madam,

I ca n panduranga rao nallam booked indigo flight from rja (Rajahmundry) to blr (Bangalore) through make my trip.

Sector - rja (Rajahmundry) to blr

Date of travel - 14/03/2018

Agent - make my trip

Airline pnr - t81j6l

Passengers -

1. Apurupa nallam - adult

2. Panduranga rao nallam - adult

3. Purvi veer nallam - infant

I have cancelled the tickets from make my trip app (Partial cancellation) on 13/03/2018 morning due to sudden cancellation various indigo flight for

1. Apurupa nallam - adult

2. Purvi veer nallam - infant

As i don't want trouble mt infant.

I called indigo call centre on on 13/03/2018 evening around 8.30 pm to enquire flight status from my mobile no +[protected] and i shocked to know my ticket was cancelled and i got a message that ticket for panduranga rao nallam - adult also.

Since, then i called various time indigo and make my trip to find out what is happening. After long waiting calls dropped several times. From night 10.30 pm to till 2.30am, i was calling customer care to find out what was happened. Each time, executives were different answers from indigo and make my trip.

Finally it was informed that ticket cancelled from web site. I was not cancelled ticket or not even tried to login to indigo. Make my trip was saying that they were no way concerned with cancellation of ticket for panduranga rao nallam. Indigo is not giving clarity how ticket got cancelled with out the knowledge of passenger or agent and entire fare was forfeited.

Left with no choice, i booked another ticket with indigo fh7ksn by paying rs. 3, 584/-

I had not cancelled my ticket but indigo is putting the blame on me.

Request you to kindly enquiry the issues and refund rs. 3, 584 which i was paid for fh7ksn

Thanks n regards

Ca. Panduranga rao

+91 [protected]

Dear Sir/ Madam,
i booked a return ticket PNR KFB1WT, from HYD to VNS on 15th Mar 2018 flight no 6E-915, and return on 22nd Mar 2018 flight no 6E-383. I have 1 SMS and 1 mail who's below attachment but customer care says resend again on 14 Mar in night 9:14 Pm reschedule but i have no any mail or SMS till date and time. i received 1 call from customer care on today 15/03/2018 between 11:30 or 12:30, your flight no-show.

today i am contact 2-3 time with customer care he says we have process no-show refund no full refund, i have send send reschedule sms and mail but i have no any sms, mail and call.

so we request Sir/Madam pls release full refund because i have no any more sms/mail/call from customer care or any other Indigo's office.Pls...pls

Thanking You
Sanaullah Shaikh

This is with reference to the delay in the flight of indigo flight flying from jammu to delhi vide reference no ujvlnh in the name of my daughter vidya kumari.

The flight was scheduled to depart at 3pm but we received mail from indigo that flight will be rescheduled at 5 pm due to some reasons. Later on my daughter applied for cancellation and refund on make my trip. But to our surprise we got only 927 and rs 3000 was deducted on for cancellation charges.

It is really painful for us and shameful for you that flight delay is due to you and cancellation charges have been charged to us.

Request you to refund the cancellation charges.

If that we would have boarded late on airport we would have not been allowed to check in but if flight has been delayed by you and we have applied for cancellation we are charged for rs 3000

It is really disgusting and shameful on part of you and a clear bad customer services on your part.

Regards
Anil koul
[protected]

I was scheduled to board flight 6e 811 from kolkata to patna. Gate no allotted was 23. I was directed down stairs which housed gates numbered from 23 a to f. 15 mins prior to boarding when i showed my boarding pass the staff told it's upstairs. I reached the gate @11.40 but the staff denied admitting me. I missed the flight by sheer negligence of your staff. Pathetic support staff.

Date - 14.03.2018
Clint no. [protected]
Dear sir/madam,
Please take information about left wallet on terminal no.2 new delhi in which
These documents were as :
1. Pan card - no. Auits7227b
2. Cash-approx rs. 12000.00
3. Atm-cards. Hdfc
4. Aadhar card
5. Pnb credit card
6. Indusind bank credit card

Fligt detail - boarding pass no 89, flight 6e3612 go indigo
New delhi to gorakhpur

From,
Rajesh k. Srivastava
Mob. [protected]

Hello

This is with huge concern that i am dropping a note.

My name is josheela lobo.

My flight from blr to ixe was at 5:40 am on the 12th march (Flight no# 6e6724) and the boarding time was 4:55 am. I showed up 5 min late i had done the web-check-in beforehand, in spite of that, i wasn’t allowed to board the flight. I met indigo crew member and asked to fast check in, she responses me that...

Name: abdul rahman
Travelling date: 12 march 18
Flight: 6e-278
Pnr - xb21ks

When i reached my seat it was not in order. Cushion was out of my seat. I just putted it on my seat then could sit down. Total time i could not feel comfortable. Also there was mosquito in the flight
Feeling like travelling in a train at place of flight

Very bad experience