IndiGo Complaints & Reviews

My indigo booking reference being h8emky on a flight from hyderabad to bengaluru on 31st march 2018, i found on reaching that one out of my two checked in baggage has been tampered with.
There was a 3 digit number combination lock fastening two zippered compartments on one side and two other compartments with a lock operated with a key, at the time of checking in the baggage.
On collecting the two pieces of baggage i noticed that the 3 digit number combination lock is missing.
Since i had to reach home in a hurry i have photographed the bag on reaching my residence and am attaching the same.
I desire to know what prompted the baggage handling staff to tampered with the lock and why it is missing. One compartment is completely empty of it's contents which i cannot recall.

I have reserved an airline ticket with indigo from trivandrum to hyderabad as on 14th of march, 2018 through their website goindigo.in. The ticket was reserved for the date 18th of march, 2018. Due to some personal reasons, i had to cancel the ticket on the same day ad the cancellation was done on their web portal itself. The cancellation confirmation was shown on their website with the details of the refund amount after deduction of penal charges as per the terms and conditions of the airline. But the confirmation mail for the said cancellation did not come. The refund was supposed to be credited back to my account within 7 working days.

However, the refund was not credited to my account regarding the matter, i have contacted the customer care of indigo and explained the whole situation and they came up with a reply that the cancellation of ticket was not done from my part and i did not show up on the date of flight and i'll be getting only the tax amount as refund. As per the advise of the customer care person, i have given the concern through an email to [protected]@goindigo.in as on 27th of march, 2018. Unfortunately, i did not receive any reply. As on 31st of march, i have contacted the customer care again and explained the whole story regarding the technical error on their website to the concerned person again. But the customer care person gave the same reply as before.

The ticket cost was rs.3905/- out of which the cancellation charges are as high as rs. 3000/- i. E. Around 77% of the ticket cost. Through this kind of technical glitches, they are denying even meager amount legally entitled to be given back to customers

Amuthan moorthy, flight # 6e2859, pnr # mg4nvq, seat # 24f, doj-30/03/18, chennai to madurai, cell # [protected].

I had placed my wallet in the pouch provided below the dining or utility tray opposite to my seat. I forgot to take it when we arrived in madurai. Tried contacting your indigo office at madurai airport as the airport authorities asked me to do so. When approached kamalesh and deepan they were not bothered to listen to me and started playing with their mobile, i was so frustrated by your response than loosing my wallet, such response should not be tolerated as now i am thinking twice to fly with indigo any more, expecting you to take necessary action.

I was available at check-in counter 30mins before departure in 6e 125 flight no. Dated 31 march 2018 but the counter person didn't allowed my baggage check-in.
Even i had my boarding pass through web check-in. Counter person didn't accepted my baggage and i missed my flight because of this.
This is the first time that even having my web check-in, my boarding was not done.

Such a pathetic gesture.. : (

Booking reference. O9z7qy. 13.2.28

We booked the tickets, for me & my wife. On 10.3.18, when we arrived the counter at 5.30, we were told that the flight left already (Preponed). There was no communication to us & we were desperate to catch the connecting flight to srinagar as we have to attend an ailing relative. When desperately asked for assistance the staff told that on payment of rs.4500/- they may accommodate on the next...

I have booked a flight from blr to goa the flight was at6:30 am and i reached the check in counter at 5:40 am and they refused to offer me the boarding pass. Then later they asked me to pay 1000/ rs for next flight this business of indigo is simply making money unecesssarily and troubling the passenger i asked them they told 45 minutes prior check in counter closes and i am prior to 45 min but still they refuses to give boarding pass kindly see to that next time due to silly reasons they cannot ask any amount whatever they wish to. For my mental agony and troubling me in airport i want the refund of my flight ticket flght no.6e194 is prior flight which i was denied of taking it.

Dear sir/mam,
I was flying to Bombay from Cochin on 24/03/18 by Indigo - 3.30AM (Actual Departure- 02.20AM). And reached bombay at 5.30Am(Actual Arrival 4.25Am). Due to delay missed the next flight(Airindia) to Bhopal at 6.00AM. Due to short time between two flights I made precautions like avoided my luggage bag and took web check- in for flying to Bhopal from Bombay.
When i got the phone call from indigo on 24/03/18 - 12.50Am that my flight is delayed, I rush to the Indigo Customer service cabin and told about my next flight. The employees over there misguided me, that its not an issue and the next flight is on the same terminal. Since no luggage bag and with web check-in they have advised me to utilize the trans-in support to reach the AirIndia departure gate directly.
After reaching Bombay I did not get any support from Indigo and came to know, the Airindia flight is on the International Terminal which is around 4-5kms. Still I took an Taxi and rushed to the International terminal but could not get into the departure gate.
When i asked for some assistance from the Indigo Cabin after missing the Airindia flight, i got the reply they are also helpless and cant do anything for the Incident.
I request here to consider my difficulties and emotional stress faced by me and refund my Airfare which is lost due to Indigo Delay and Kindly make some provinces in the terms and conditions for delay more than one hour and missing of next flight.
I hope the voice of an common man will be considered and values may be respected.
Thanking You.

We booked a ticket by 6e 266 flight to travel from b'lore to hyd on 29 march 2018.
After reaching airport we came to know the flight was rescheduled 3 times 7 30, 8 05 and latest 8 55am.
Nobody from indigo is giving proper reply.
Passengers are facing severe difficulty.
At least they need some proper head to answer their queries. Indigo should give proper attention to this.

Pnr no. Flyqxs
Flight 6e 844
From kolkata to lucknow.
I entered the airport at 0345hthen i faced a long que on x-ray counter followed by check in counter.
I hot a reply from your counter that i was late and should have come on time.
Resulting i am paying more money and time for no fault of mine.
Also tell your staff at airport including mr chandu.. To be more courteous when deal with a passenger who has missed his flight because of your mis managment at airport.
I don't think i will opt for indigo again.

Avadhesh tiwari
Email-id : avadhesh. [protected]@gmail.com
Mobile 932689*
Pnr pb5f8p
Date of travelling : 5-march-2018
Flight: 6e872 & 6e137
Isir, i have complained of indigo airlines previously but still my issue is not resolved. After 5 dyas of registered complain in indigo persons called me and told this is your fault, without any enquiry and proof. Agin i am cleared, i have reached to indigo staff sharp 4am while reporting time last is 4:05 am. Same can be verify by cctv footage. After reaching to indigo staff they deliberately keep busy me for five minutes so they can say that you are late and software window locked. While there is no any dgca officer or any government officials they are doing there wilfulness. Sir please there is very much deep enquiry for indigo required urgently. On daily basis indigo making fool of common people and looting there money improper ways. Deliberately they are closing counters 5 or 10 mins before and asking money for travailing for next flights.

I was coming from bangalore to bhubaneswar at 11:40, i have given my bag for check in but in security check it was rejected as mistakenly there was powerbank inside the bag.
I have sent the authorisation letter to "blr. [protected]@goindigo.in and bbi. [protected]@goindigo.in", but there is no update. It is very urgent.
(Indigo airline)
Pnr-p9e7yy
Name-bidhulika dash

Email id - sudeepta. [protected]@gmail.com

Todat 28/03/2018 my wife gone to bangalore from kolkata vide flight no. 6e345. She is suffering from spine pain. When she collecting boading pass som weigt about excess in2 kg. Of her food and drinking water after objection she threw her excess weigt but your staff comment on her and laughing. There is no help to guide her for flight if there is no action wii be taken i have to complain aviation minister.

I was scheduled to journey from delhi to bagdogra along with my 6 family members on 13.3.2018 through your flight 6e-5263 scheduled for departure at 14.05 hours from delhi airport. Pnr no. A6yv7l and xdjbgz. We made web check in and got the boarding pass. We check in before shedule time.

That at the airport my mother mrs. Archana guha roy, who is a septuagenarian lady, suddenly stacked with severe pain on her leg, consequently i approached with the authority for providing a wheel chair for her and the indigo staffs assured me that we need not be worried and they will provide wheel chair in due time. Unfortunately even after long waiting for a considerable time and on repeated request no any staff of indigo have arranged for any wheel chair for my ailing mother and finding no other alternative and as the time of boarding was running out, we had been to the queue to avail the flight, but unfortunately without assigning any reason whatsoever, your indigo staffs, who were in duty, denied our access to the flight on the pretext that boarding time is over. It was the said persons to whom myself and my family members requested for the wheel chair. Inspire of our repeated earnest request they have not allowed ourselves to avail the schedule flight.
In this way, we have suffered mental pain agony as well as pecuniary loss.

Ultimately, we had to stay in a hotel and we returned in the following day on another flight on purchase of further ticket at a high price.

Accordingly, in the aforesaid premises i would request yourself to arrange for the entire amount i. E. Cost of the ticket as well as a sum of rs. 2, 00, 000/- towards sufferings mental pain and agony and a further sum of rs. 70, 000/- towards the cost of purchase of further ticket, hotel cost and others etc. At an earliest.

I have booked a ticket from indigo's app (Pnr 6e 614) the flight is after 3 days but due to some reason has to cancel it. So i called up within 15 to 20minutes to customer service care to cancel the ticket, but i have been informed of 3000rs cancellations charges wherein i have red all the 3 terms and conditions which was given and mentioned in my flight ticket and didn't see any kind of cancellation charges, and the person from customer...

Dear sir/ma'am,

I am GC Ameya Parakh, an engineering graduate belonging to Vadodara, Gujarat. Travelling by IndiGo airlines had been a good experience for me until recently when I was traveling from Vadodara to Dehradun via Delhi by IndiGo airlines.
My luggage, a black American Tourister travel bag was torn beyond repair because of the careless handling by the airlines' staff. They said it fell from the trolley but the condition of the bag, as seen in the pictures attached, is much worse than what a mere fall from trolley could wreak.
My uniform and garment inside the bag were torn to pieces, beyond capacity to be worn or even repaired/sewn. It was as good as lost, as the IndiGo member there also agreed.
The staff refused to cater/compensate for my uniform which was way more important than other items.
There was a similar case with other passengers of the same flight and there was also a case of loss of items.
I hence complain about this episode to proper authority and seek help.
Dear sir/ma'am, kindly look into this matter as it is o[censored]tmost importance to me as a responsible Indian.
Eagerly awaiting a kind response.
Yours sincerely,
GC Ameya Parakh

Never seen such a unprofessionalism by any airline company except indigo. I had to travel from kolkata to guwahati on 26thmarch, 6.50am flight. I reached kolkata airport at 5.55am, after entering the airport, i was trying to web check in through the machine out there but couldnt due to some error in the system, there was no indigo representative present to guide the passenger. On seeking help from one of the batched indigo crew, he just didnt gave any importance and did nt helped me. Then i reached to the check in counters and asked to do help me check in. But the representative out their misguided me to a separate counter. Al this process took so much time that the check in time was over and untill i gound the counter, they mentioned thaat i was late by 2min as the check in time closes 45min before departure. I have to attend a ailing relative to attend in guwahati and i tried to explain my emergency but no one bothered. The supervisor did'nt even talked to me. I have spend lots of bucks but the service that i got from your organisation is less than a lay man gets. Its unexpected and i demand to compensate my ticket amount and the extra charges that i have spent to book in the next flight to reach guwahati. Such low profiled service is never witnessed by any other airlines i have travelled with. I request to resolve the issue in no time until i take a bigger step to raise the issue to the higher authorities.

Sir,
I have traveled on 21/3/2018 by flight no. 6e 407 from pune to bengaluru with seat no 13a & by flight no. 6e 902 from bengaluru to mangalore with seat no 13f, both seats were near emergency exit, however while coming back on 25/3/2018, even i was having boarding pass for flight no 6e 178 and 6 e 476, for mangalore to bengaluru and bengaluru to pune with seats near emergency exit, but at airport the seats were were changed with reason that the age is more than 60 years and that seat was allotted to a lady with same age for flight no 178.
Request to explain the exact rules for emergency exit seat allocation.
Patil v b

Dear sirs
We should get full refund as flight was cancelled by indigo.
Thanks
N venkatakrishnan

On sun 25 mar, 2018, 10:39 indigo, wrote:
Booking reference: ql1b2b
Status date of booking
Cancelled 19mar18
Indigo passenger (S)
1. Mr venkatakrishnan narasimhan 2. Mrs yasoda venkatakrishnan
Refund information:
• for bookings made through travel agent:
• it is processed immediately upon cancellation, please contact the travel agent for the refund.
• for bookings made directly through indigo:
• if your booking was cancelled online on the indigo website and you have opted for a refund, the balance amount will be credited to your credit/ debit card or bank account in 5 to 7 working days.
• if your booking was cancelled online on the indigo website / call center / airport and you have opted for a reservations credit shell, you can use the available amount for future indigo bookings within one year by contacting our call center or through our airport ticketing counters.
• if your booking was made and cancelled using your indigo website log in account, then the reservations credit will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your indigo account or by calling our 24x7 call center.
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Price summary
Total deductions inr 8, 822.00
Refund amount inr 2, 786.00
Personal contact information
Home phone : 91*[protected]
Email : [protected]@gmail.com
Interglobe aviation ltd. (Indigo), global business park, gurgaon, haryana, india. Call[protected] or +91 [protected]

My Samsonite suitcase which is worth Rs.8, 000 plus was very carelessly handled. The outer layer of the suitcase peeled off in many areas, scratches and a large smudge (of the suitcase itself) because of the terrible way the suitcase was handled​. When contacted they were not ready to accept and take any action. Highly ridiculous way of managing their customers belongings.

Name: aditya tiwari
Email-id : [protected]@gmail.com
Mobile [protected]
Pnr pb5g8p
Date of travelling : 5-march-2018
Flight: 6e872 & 6e137
I booked above mentioned indigo flight total 6 persons including 2 infants. I have reached airport and reported to indigo desk at 4am while mentioned check-in time is 4:05am, but indigo staff is not permitted us and did not provided boarding pass. They all are come together and wasted my time so my flight departed. Later they were asking money for 6 persons around 45000/-. Because in airport there is no any govt officials like dgca pesons to complain about them for asking extra money. We have two infants which are very uncomfortable and weeping continuously. They are hungary and we dont have enough food. I have booked all hotels for our one week tour so any cost i have to go. Later i request to him to go and they negotiated at 6000/-. Then they continuously to force to pay atleast 6000/-. I very helpless so i paid 6000/-. But this is my money which forcefully looted by them because in next flight for chennai many seats are vacant. I want my money back. Please help me out. That day we are not alone, there are more than 18 persons who fooled by indigo by same way.

Really very bad and same full experience with indigo.

It is requested to you please do the needful.