IndiGo Complaints & Reviews

Dear sir/madam,

I would like to draw your kind attention to the fact that today i was charged rs.900/- for excess baggage although the weight of the baggage was within the limit. They are telling that i am carrying 3 kg. Extra and that's why they have charged extra rs.900/-. My pnr was rccmrp and the flight was for kolkata - delhi via flight no.6e-6488..

Request you to please look into the matter. For contact please dial [protected].

I traveled in indigo flight no. 6e5405 vide ticket no. Pnr 6e-sj9krx dated 19th feb 2018 from bhubaneshwar to delhi on 2.04.2018. Being harassed by your staff deployed at bhubaneshwar airport, i am quoting various negative points experienced by us (Senior citizens) which are very painful:
I) we reached at bhabaneshwar at 5.15 p. M 0n 02.04.18. Departure time changed from 9.00 pm to 9.50 pm, no information before this.
Ii) flight no. Changed from 6e5405 to 6e2405, on info provided to us well in time. A confusion created for us
Iii) at airport, gate no. 5 was mentioned on the sign board but boarding ticket issued with gate no. 4. No prior information and we felt very harassment while shifting with hand bags from gate no. 5 to 4.
Iv) departure time was declared 9.50pm but the flight started at 9.35 pm and left the airport. Very shameful. No attention was provided to rescheduled time.
V) the flight was to be arrived at terminal no 1 as per ticket bu terminal at delhi was declared as terminal 2 while announcement made in the flight. No passenger was able to inform to their near & dears regarding terminal no. 2 for receiving them. We all felt troublesome
.2. Even, i requested your staff members to allow us to travel in that flight which is leaving for delhi now but no support from them.
3. We are very astonished to see your service, staff and courtesy from your side.
4. At last, i ask you to give assurance that no senior citizen, passenger will be harassed in future and the information in respect of changing made by you will be provided to the passengers in advance.

I travelled in indigo airlines pnr jvev5c from calcutta to trivandrum on 3rd april. Flight landed trivandrum at 00.30 4th april. My handbag also they told they will send as luggage and it wasnt locked. They just put a tag n wrapped with their sticker on the zip. After reaching home i noticed my 5000rs cash was missing from my bag. I came after a missionary trip. This is so sad that airlines aren't looking into the issues. Nowadays so many complaints i have seen regarding theft. Please do something.
Regards,
T. C. Eapen
[protected]

Am a student studying in a prominent law of the country and have been availing the student discount since it is both economical and apt for students in light of the books we carry.

However with the elimination of the said provision i have faced the following issues:-

1. Being a law student we are expected to read heavy books which easily weight up to 3 to 4 kgs. How does the airline expect students enrolled in such professional courses to travel? Not only does it indicate towards arbitrary exercise of airline policies but at the same time is detrimental to the interest of the students who hold are vital contributors to an economy in the future. I as a loyal customer am shocked to see such behaviour by indigo.

2. The general apathy towards students is highly against ethical practices which the airline is expected to follow.

3. On pointing out the same at the pune airport at 5:13am to ms. Aanjani on the 4th of april 2018 (Pune to lucknow flight 6e 391 via bengaluru scheduled at 7:20am).

With pnr - jidmvh

I was spoken to in a very rude not to mention in a impolite and displeasing manner. My luggage exceeded by 2 kilos and i assured that it was merely books and offered to open my suitcase to present the same. And was more than comfortable to carry then at hand. To which she impolitely stated that it was "against company policy". My endeavours to reason with her proved futile owing to her uncooperative stature. As a result i was charged ₹600 for my luggage.

I urge strict action to be initiated against the concerned person and appropriate redresssal to be afforded to me in the capacity of a student in the interests of equity and good conscience. Failure of which shall only attract the similarly displeasing event demonstrated by the student community as a whole.

Details of the issue:
On 3/03/2018 i had to board the flight from delhi to mumbai at 10.25pm. Pnr no: b94kjv. Unfortunately i reported to the check in counter at 9.45 i had 40 mins time to board the flight but the officials said no. I have called and checked with indigo but they said since you have reported late you were not allowed as the counter closes 45 mins before the departure. It was an emergency and i had to reach to mumbai asap, but because of their ignorance and unhelpful behavior had cost me lot. Now they are arguing with their policy but i can see the policy violates some time. It was my hard income money and they simply took. Because of this, i missed an important meeting and your people refused to help us in any way. Since i did not have any other choice, i had to rebook the tickets in your next flight at 4.55 am with extra huge cost!!!
Do you really pay any compensation to the passengers, if there is a delay in flight from indigo??? Time to think. Because if i can pay you 5k for 5 mint late then there should one law also to give compensation to passengers in flight delay.. I feel, now i am claiming the full refund with compensation.
Due to this unhelping nature now a days many passengers are losing a lot.
However, today’s experience has put me into situation where in i would think twice before selecting your carrier for flying again & also recommending our friends.
Your urgent assistance would be greatly appreciated.
Mob no - [protected]

Thanking you,
Sunny tyagi

Today in yr indigo flight from Patna to Bangalore at3:10p.m yr boarding staff not undelibretly fine to my son namely Adarsh as he reached Patna Airport at 2:08 p.m but not allowed to him for boarding as others passengers moving slowly towards pickup bus...how yr staff charging for 1000 rupees as I reached for boarding on time..this is stupidity oof

I was travelling today from trivandrum to delhi via bengluru, i was having 14kg check in bag 7.75 kg hand bag and laptop...
My complaint is they dnt allow me to carry laptop bag with me... Which i find totally strange and ridiculous...
My only request was if they can put both my bags in check in luggage because flight had long halt at bangluru... And my onwards flight from delhi to srinagar only allows checkin luggage and laptop... I find it very very strange that dnt dnt allow me to carry laptop...in 12yrs time this is first time tht some airlines stop laptop bag... With illogical reason.

I was travelling from trv to delhi in indigo flight via bengluru... My check in bag was 14kg and hand bag was 7.75 kg... Plus laptop... I simply requested staff to allow me to put both in check in, reason for tht was long halt at bengluru and my onward journey from delhi to sxr, in delhi they allow only checkin luggage 22 kg with no hand bag for security reasons, the staff told me to they will only one bag but not laptop bag... How is it logical...in first time 12 years of my air travelling they dnt allow me to carry laptop... Finally they told me to deciede which bag i want to carry, laptop or handbag... Theybtold me theybwill allow only one...

I will not be able to catch my flight of indigo 6e656 (A320) delhi to indore because bus service from haridwar to new delhi suspended due to bharat band. I was supposed to reach in delhi by 3am but roads are blocked and administration is monitoring situation closely. Bus service is not responding to my query regarding journey.
In this case, i am helpless and no fault at my end.

Please arrange full refund.

Booking reference slds4b

Regards
Bhisham
[protected]

Passengers : (detailed annexure of tickets)
Vijay Parthasarathy
Ria Vijay
Sayali Vijay
Leena Bhatt
Samar Bhatt
Satya Bhatt
Riya Bhatt

We faced an untimely and unscheduled delay of flight which was supposed to depart from Mumbai at 9.20 AM and finally left at 11.35 AM to Chandigarh . While the check in and security were all completed the flight was delayed at last moment . The issue of delay while causes significant inconvenience it was the reason of delay and handling of passengers which created the issue. When enquiries of the reason for delay the indigo staff mentioned of an overnight incident at Hyderabad airport which had created ripple effects on the connections. While this could so be the reason they maintained they were trying to create alternatives for a flight which finally failed . The line of reasoning is unacceptable as the airlines had sufficient notice of the delay which they chose to hide from the passengers with an attitude of we are the "kings" and passengers have no choice. Simple procedures were not followed -
1. Advance intimation of delay
2. Immediate arrangement of refreshments . It finally came in after the ground staff realised the growing impatience of travellers
3. Tying up with co-air to help at least the elderly and families with emergency and moving them to an earlier flight

Our own plans of travel had to be altered as we were planning few visits before going to shimla . In every contract both parties should have equal rights - so why should an airline be left scot free for not only delay of flights but also the post handling of situation . Will me or my family be accepted if we turn up 15 mins before a flight ? Will we get a free arrangement to next flight . Why should the airlines not pay up for their mistakes .

My return flight was too with Indigo on 31st March 2018, customer service calls me on 30th March saying that Chandigarh runway is closed and all flights are cancelled for 31st March. With 3 kids I have to make my way back all over from Shimla to Delhi via road.

Our only solace was sorry but sadly it doesn't help when we face both mental and financial harassment . We would like to pursue this matter in respect of all the passenger for Indigo (PNR and Signature has been attached for your persual) and seek adequate compensation

My return flight details below.

IndiGo Flight 264
1 Apr-Confirmation no. SFTB7Q
Chandigarh IXC- Mumbai BOM
12:10

I had booked ticket for my wife and daughter via makemytrip indigo pnr vgs1qq on 18/1/2018.

I was unsure whether the ticketing had gone through and hence we tried to book the ticket again on 29.1.2018, which was again booked by indigo pnr ydp35j.

Airlines never allow double bookings in the name of the same passenger on the same flight, hence we presumed that only one reservation existed.

However, when my credit card statement came, there were two charges. On enquiring with indigo on phone they said, that as initial booking was on makemytrip their system could not detect and block the subsequent booking.

If the airline system has a problem it is not the customers fault and the system should have thrown a warning that a similar reservation exists, which it did not.

I should not be charge again for the booking and my attempts to resolve this with indigo directly have been to no avail and i am left with no option but to proceed with consumer complaints now.

On 31st march i was travelling from mumbai to kolkata via flight no 6e 321 seat no 22 d & 22 e with four check in baggage’s in which one was the carton of alphonso mangoes. These mangoes were not seen on the conveyor belt when i was waiting to collect them. I lodged complaint immediately with the indigo customer care at the kolkata airport. However no response received till now in spite of calling again and again. The copy of the complaint is attached herewith.
I request you to revert immediately on the complaint considering the sensitivity of the issue
My mail id is [protected]@gmail.com
And my phone number is [protected]

I was travelling from kolkata to mumbai on 31st march. My pnr l9cmri. Being a student i was offered a special service from you. When i asked for the service the cabin crew rudely denied and told that she will come later.in the whole journey no one entertained that. Being a regular flyer of indigo it shows how careless you are becoming. Please look into the matter and improve your services.

My indigo booking reference being h8emky on a flight from hyderabad to bengaluru on 31st march 2018, i found on reaching that one out of my two checked in baggage has been tampered with.
There was a 3 digit number combination lock fastening two zippered compartments on one side and two other compartments with a lock operated with a key, at the time of checking in the baggage.
On collecting the two pieces of baggage i noticed that the 3 digit number combination lock is missing.
Since i had to reach home in a hurry i have photographed the bag on reaching my residence and am attaching the same.
I desire to know what prompted the baggage handling staff to tampered with the lock and why it is missing. One compartment is completely empty of it's contents which i cannot recall.

I have reserved an airline ticket with indigo from trivandrum to hyderabad as on 14th of march, 2018 through their website goindigo.in. The ticket was reserved for the date 18th of march, 2018. Due to some personal reasons, i had to cancel the ticket on the same day ad the cancellation was done on their web portal itself. The cancellation confirmation was shown on their website with the details of the refund amount after deduction of penal charges as per the terms and conditions of the airline. But the confirmation mail for the said cancellation did not come. The refund was supposed to be credited back to my account within 7 working days.

However, the refund was not credited to my account regarding the matter, i have contacted the customer care of indigo and explained the whole situation and they came up with a reply that the cancellation of ticket was not done from my part and i did not show up on the date of flight and i'll be getting only the tax amount as refund. As per the advise of the customer care person, i have given the concern through an email to [protected]@goindigo.in as on 27th of march, 2018. Unfortunately, i did not receive any reply. As on 31st of march, i have contacted the customer care again and explained the whole story regarding the technical error on their website to the concerned person again. But the customer care person gave the same reply as before.

The ticket cost was rs.3905/- out of which the cancellation charges are as high as rs. 3000/- i. E. Around 77% of the ticket cost. Through this kind of technical glitches, they are denying even meager amount legally entitled to be given back to customers

Amuthan moorthy, flight # 6e2859, pnr # mg4nvq, seat # 24f, doj-30/03/18, chennai to madurai, cell # [protected].

I had placed my wallet in the pouch provided below the dining or utility tray opposite to my seat. I forgot to take it when we arrived in madurai. Tried contacting your indigo office at madurai airport as the airport authorities asked me to do so. When approached kamalesh and deepan they were not bothered to listen to me and started playing with their mobile, i was so frustrated by your response than loosing my wallet, such response should not be tolerated as now i am thinking twice to fly with indigo any more, expecting you to take necessary action.

I was available at check-in counter 30mins before departure in 6e 125 flight no. Dated 31 march 2018 but the counter person didn't allowed my baggage check-in.
Even i had my boarding pass through web check-in. Counter person didn't accepted my baggage and i missed my flight because of this.
This is the first time that even having my web check-in, my boarding was not done.

Such a pathetic gesture.. : (

Booking reference. O9z7qy. 13.2.28

We booked the tickets, for me & my wife. On 10.3.18, when we arrived the counter at 5.30, we were told that the flight left already (Preponed). There was no communication to us & we were desperate to catch the connecting flight to srinagar as we have to attend an ailing relative. When desperately asked for assistance the staff told that on payment of rs.4500/- they may accommodate on the next...

I have booked a flight from blr to goa the flight was at6:30 am and i reached the check in counter at 5:40 am and they refused to offer me the boarding pass. Then later they asked me to pay 1000/ rs for next flight this business of indigo is simply making money unecesssarily and troubling the passenger i asked them they told 45 minutes prior check in counter closes and i am prior to 45 min but still they refuses to give boarding pass kindly see to that next time due to silly reasons they cannot ask any amount whatever they wish to. For my mental agony and troubling me in airport i want the refund of my flight ticket flght no.6e194 is prior flight which i was denied of taking it.

Dear sir/mam,
I was flying to Bombay from Cochin on 24/03/18 by Indigo - 3.30AM (Actual Departure- 02.20AM). And reached bombay at 5.30Am(Actual Arrival 4.25Am). Due to delay missed the next flight(Airindia) to Bhopal at 6.00AM. Due to short time between two flights I made precautions like avoided my luggage bag and took web check- in for flying to Bhopal from Bombay.
When i got the phone call from indigo on 24/03/18 - 12.50Am that my flight is delayed, I rush to the Indigo Customer service cabin and told about my next flight. The employees over there misguided me, that its not an issue and the next flight is on the same terminal. Since no luggage bag and with web check-in they have advised me to utilize the trans-in support to reach the AirIndia departure gate directly.
After reaching Bombay I did not get any support from Indigo and came to know, the Airindia flight is on the International Terminal which is around 4-5kms. Still I took an Taxi and rushed to the International terminal but could not get into the departure gate.
When i asked for some assistance from the Indigo Cabin after missing the Airindia flight, i got the reply they are also helpless and cant do anything for the Incident.
I request here to consider my difficulties and emotional stress faced by me and refund my Airfare which is lost due to Indigo Delay and Kindly make some provinces in the terms and conditions for delay more than one hour and missing of next flight.
I hope the voice of an common man will be considered and values may be respected.
Thanking You.