IndiGo Complaints & Reviews

Good morning,

We are contacting you because we would like to let you know something that happened to us in Delhi's airport the last 3rd of March. We believe that it is important that you know this information and that you help us to avoid this kind of situations to possible future passengers.

We went to do the check in for our flight 6E1701 departing from Delhi the 4th of March at 01h50 with Indigo Airlines. The counters opened the 3rd of March at 21h30 and by that time we were the first people on the queue to do the check in. We were four friends traveling all together but we had bought the tickets in separate sets of two so when we got to the counter we requested the agent to be placed all together, and moreover because it was very early and it seemed easy to achieve that. The truth is that from the beginning the agent was very unpleasant with us but he said that he would do it, we think that it could be because he did not seem to understand or either speak English correctly, which is quite serious speaking about someone who is dealing with international passengers (on that flight we went to Doha) and furthermore with the overall good level of that language in India.

Even though in the first point of their terms and conditions it can be read the next: “Passengers are requested to carry Power banks/Portable Mobiles Chargers in their hand baggage. They are not allowed to be carried inside checked luggage”, the agent told us that this kind of items could not be in our hand baggage so the option he offered us was to check in our luggage with our power banks inside as our friends and us travelled with power banks. We would like to point out that we have travelled in our trips throughout India (Madrid-Delhi and Delhi-Varanasi) with these power banks in our hand baggage without any problem. Once the luggage problem was “solved” checking in our backpacks as Mr. Vishnu requested us to do, we asked him if finally all o[censored]s could be placed all together in the same row or ones in front of the others but as close as possible and he answered us in a pretty choleric tone that we should clarify what we wanted before doing wrong requests so I answered him that we were just asking for the same thing as at the beginning but that maybe it could have been a misunderstanding. Mr. Vishnu seemed very annoyed with my response and he was trying to teach us in a pissed rising tone that our first request was not the same as the one we had done later very impolitely and inappropriately. As we were seeing that this agent was losing control, my partner asked for his manager but then I told him that he was being rude to us as you cannot have this behavior dealing with people and I know what I'm talking about because I have always worked in Tourism and that experience was the worst customer care that I have seen in all my entire life with much difference and without any logical explanation.

After that mishap he wanted to check the credit cards with which we had bought the tickets and he asked us for one ending in 5058 so when we saw that we didn't have any credit card with those numbers we asked him to double check the information but he was very confident asserting that the number was correct so he told us to go to his co-worker’s counter to be able to verify all our details. When we went with the other agent he asked us for a credit card ending in 0018, which is mine, so currently we still don’t know how Mr. Vishnu was asking for a wrong numbering credit card but we suspect that he went to shuffle our backpacks because as soon as we went with his co-worker he disappeared from his counter and another girl took his place. We did not see Mr. Vishnu anymore during the check in process and because of that and his behavior we think he could be some kind of manager within the airline. We ended the check in with his colleague and after the incident we saw in our boarding passes (also attached in this email) that we were placed in adjacent rows but each couple in the extreme sides of the plane so they finally ignored our request. As the flight was in almost 4 hours we went to have dinner and to have some refreshments so at 01h15, when we went to our gate, Mr. Vishnu showed up asking for Mr. Boris Callejas, who is my partner. As it is normal, we asked him what was happening and we informed him that we could lose our flights as our plane was going to depart in half an hour. He told us that he could not explain anything to us and that just my boyfriend alone could go with him and that the rest o[censored]s should go on board. My partner went with him and the other three o[censored]s were paralised and shocked in the middle of the aisle and after some minutes I decided to go look for my boyfriend and I told our friends to take the flight because at that point it seemed that Mr. Vishnu was determined to make us miss the flight or at least he wanted to make us have the hardest possible time.

While I was walking in the direction I had seen Boris and Mr. Vishnu leaving some minutes earlier, I saw them walking my direction, they were looking into Boris' passport and also his boarding pass as Mr. Vishnu hadn’t asked for these documents when he came looking for Boris. The truth is that this man looked very stressed and we still do not know why because, as I was saying, he seemed totally determined to offer us the worst customer care since we met in his counter. I asked him again to let me go with my partner because we were traveling together and we shared our luggage and if he lost the flight I’d prefer to lose it with him and later be able to search another option to continue our trip; furthermore, my boyfriend has a lower level of English than me and I was worried that with all together he could be more uncomfortable with the situation. Mr. Vishnu, in a total cholera state, told me that they were going to a restricted area and that I was not allowed to go, he seized also the opportunity to blame me for calling him rude and he clarified that I was nobody to tell him how to do his job (nobody did). I answered him that I had called him rude for a good reason because we were receiving a very bad deal from his side and that we did not understand his position as nobody told him how to do his job but, on the contrary, we were using our right as passengers to do a request kindly and politely as we did twice to see afterwards that both agents had ignored it. Between snorts and intelligible phrases, he told me to go on board because he went with Boris to “solve” the backpack problem but as I was very worried about what could happen I followed them on the distance to the entrance of a corridor and I waited for a prudential time to see how this incident was going to continue. During this lapse of time in which Mr. Vishnu and Boris were alone, the worker still repeating to my partner that I had called him rude and that I could not tell him how to do his job, he was also specially interested in letting Boris know how hard the jail penalties in his country for introducing illegal luggage in the airport are. They were in an underground floor when Boris was told to open a suitcase that was not ours (It seemed perfect to scare Boris a little bit more after the prison and illegal items comments) so he declined to do it because of that reason and after that they apologized for it and they finally brought his backpack, which was all messy (Why not if, legal or not, the truth is that they always do that, also with the hand baggage as they open and touch everything without asking) and they requested Boris to take out the bank power from his bag (thank you again, Mr. Vishnu, for making us check our luggage with the power bank inside). The security worker that had our external battery on her hands apologized explaining Boris that this sometimes happens (maybe Mr. Vishnu has something to do), so Boris requested her to break our item in front of him and when she was on the point of proceeding, Mr. Vishnu stopped her and they both had a little discussion in hindi. As far as we know that employer kept our new power bank ready to be used for the first time because later he came with us to the boarding gate and he had it in his hand yet and he had been walking around all the airport with it.

Seeing that Boris was taking quite long I decided to go into the corridor where I had seen them enter and I think that any other normal person would have done the same in my position. I do not know which rules they have in India's airports or either if they apply it but the truth is that we have heard some breath-taking stories from friends and acquaintances and when I saw the minutes passing without knowing what was happening I went to find my partner. At the end of the aisle I found a door with a code and also a security worker controlling who was entering and leaving the area so I explained him our situation and that I needed to know something about my partner and without any opposition he used his walkie-talkie and let me enter into a room with a lift that went to the underground room in which Boris was (the ease with which I could access to this restricted area gives us the idea that maybe it was not a problem to go together and it was something else that Mr. Vishnu wanted to add to make the situation even more intense). I took the elevator and when the doors were opened in the -1 floor I bumped into my boyfriend and Mr. Vishnu, so when I saw that Boris was fine I jumped on Boris' arms nervously and I burst into tears. Suddenly, being our friends asking for us in the boarding counter and the hostess contacting Mr. Vishnu by phone claiming our assistance, and me in front of them having found my partner despite his denials, we do not know why, that man that seemed to wish us the worst from the beginning started a race around all the airport for us not to lose our flight. With all the staff and passengers’ eyes on us and on what was happening he requested me to be relaxed (¿?) and he stressed that he could not allow us to miss the flight (what an irony) so he stopped a buggy for us while he was running next to us, it seemed, in an intention for everyone to see how well he was doing his job and how much he was helping us catch the flight. I would like to point out once again that his bad pronunciation and the improper use of English that he has was making the whole situation even more difficult and uncomfortable for us as we could not understand what he wanted us to do the most of the time.

With that account of our experience we would like to avoid these kind of situations for future travelers in India (specifically in Delhi's airport with Indigo airline and even more if the agent is called Vishnu) or at least we would like to expound what happened to us because we would like other passengers to know that these kind o[censored]npleasant incidents can happen and it is better to be prepared (I will be in charge to contact the airline directly and to explain our experience in all the passenger forums that I can). We believe that having an agent in an international department with an improper English is a very serious problem (and moreover being able to relocate him in domestic flights where for sure he would have the opportunity to develop his job without so many misunderstandings), the fact that he told us to check in our backpacks with the power banks inside when we could travel with them in our hand baggage without problem seems unbelievable and done by bad faith and, furthermore, because our friends still had their battery as well as the other passengers to whom we asked if they had their batteries checked in or in cabin. We think that someone who is dealing with people necessarily has to be polite and kind and must accept a constructive feedback without taking it as a personal offense. Naturally, all the poor treatment by his side and threatening a passenger with prison just for having an external battery in the bag seems a practical joke and, moreover, if you are going to show the passenger right after this a luggage that is not of his own. It was an experience that has to be avoided with any other passenger because if he just wanted that item it was very easy to save on bad time saying directly to us that it was needed that we threw it away, for instance. Also, we would like to emphasize on the maliciousness of that agent who, from the beginning, wanted to annoy us in any way possible and that had disappeared after meeting us to appear almost 4 hours later having rummaged all our luggage (yes, my backpack obviously was also all messy). What's more, the fact that he denied to break something ours should not be allowed because it also seemed that he was laughing on our faces with our battery in his hand (at least he should have stored it in a place for it); it gives a lot to think about. Please help us to prevent more incidents like that.

We are looking forward to hearing from you soon.

Thank you very much in advance.

Best regards,

Anaïs Alcázar

Hi,

This is express my concern and your staff and system inability to meet customer basis expectations.

In my view indigo is the worst airways i have experienced,.

Your staff / system closed the counter 1.15 min the departure which is unfair.

Very lethargic approach of staff makes this issue.

No international flight closes the counter 1.15 min before and make the passenger suffer. Indigo does not bother about the passenger.

I hv been travelling in this sector so many years and always available for boarding 1 hr before and i never had any issue. To this stupid indogo airways i was up by 1.15 min before and very irresponsible staff close the system and walks away without any concern for the passenger.

I want an detailed response from the airways.

Regards

Saravanan

I have booked my flight with the name of mrs jaya srivastava from lucknow to bangalore with booking id ne[protected] but flight has been rescheduled from ur end flight no 6e - 866/506 with pnr kf952q.. But rescheduled of flight costing 19000/-. But i booked my flight with higher cost. The difference in has not been still credited to my account.. I manage all the difficulty whatever i face in changing my flight with 3 small kids... I make my request on make my trip also they reply to contact with you.. Kindly grant my refund as soon as possible...

I was travelling from pune to port blair via kolkata.
When i reached port blair, my baggage was badly damaged. I spoke to the customer relationship manager available and he promised us the refund in 5-7 working days.

Its been around 2 months now, they have stopped receiving my calls and i have not received my refund as well from the airlines.

The airlines broke my very new bag all rotational trolley bag on its very first flight.

The airlines was good enough i though when they promised me a refund for the same of about 3000 inr. But now nobody is responding.

Please let me get my refund atleast

Dear sir, kindly issue duplicate boarding pass of two tickets which i recently lost. It is required for me for settlement of my leave travel claims in my office.

The details of the tickets are furnished below.
Name:- mr. Taranpteret singh saini and
Mrs. Satvant kaur saini

Mumbai to new delhi-flight 6e -6489
Booking reference - pnr: d9yfqp
Travel date - 28 may 2017 time : 23:15

Dear sir, kindly issue duplicate boarding pass of two tickets which i recently lost. It is required for me for settlement of my leave travel claims in my office.

The details of the tickets are furnished below.
Name:- mr. Gurram venkata krishna reddy &
Mrs. Kotla sumithra

Hyderabad to thiruvananthapuram-flight 6e 383 -
Booking reference - nyzgqv numeric booking id[protected]
Travel date -15 mar18 time : 18:20

Thank you in advance

Today I was traveling from Nagpur to Bengaluru in Flight No.6E 436.
I was sitting on sit no.21A.
The tray rack which we use for keeping foods and other stuff was very Unclean and unhygienic.
May be some passenger has had food on it and spilled the food over it. But the tray rack was not cleaned.
It was very annoying and agitating to have my own food on such an Unclean place.

I'm attaching a photograph for your reference.

Kindly look into the matter and take necessary actions, else Goodwill of the company will decline.

Thank you,
Rajdeep Ghosal,
[protected]

Sasha G at indigo needs proper training..she works in morning shift.[protected] we received call from this Numebr. Poor coordination from the caller..we missed our flight coz there was silent announcement regarding flight boarding.. we got call too regarding boarding but we couldn’t answer coz of poor network but we didn’t new that call was from airlines... Sasha called n just said hello hello and she disconnected.. she should at least mentioned from where she is calling.. once she called n disconnected.. we called her thrice but No response from there... their coordination is very poor she needs proper training.. and girl at least he boarding she was very rude when we went to her regarding our flight inquiry.. we r highly disappointed... very bad indigo staff...

Hi Team,

On 16th Feb 2018, I planned my Journey from Bangalore to Hongkong and Vice Versa.I booked tickets through Indigo from Bangalore to Mumbai initial time of that flight was 9:30 PM, but it got delayed and departed around 12:00 AM midnight.My connecting flight from Mumbai to Hongkong was at 2:00AM through Air india.I explored other options like try Go airways which was about to depart by 10:00 PM but unfortunately there was no seats in that.As it was international flight so calculated the time, if i would have boarded indigo then i would have reached mumbai around 1:30 AM due to which it would have almost impossible to board Hongkong flight, so i decided not to board indigo and aborted my journey.I requested Air India to cancel my flight and they did it.As a result i got half of the booked amount.

I really struggling to get the refund amount from Indigo, as coz of flight delay i had to suffer huge loss.My returning flight from Mumbai to Bangalore was through AirIndia, I got only 353 INR as refund.I would request indigo to please look in to the matter and kindly process my refunds.I will share all the flight tickets amount etc.

Looking for your positive reply on this matter.

Thanks,
Satish

[protected][protected][protected][protected][protected]
Hello Team,

Thanks for working out on this matter.

With respect to below mail - I am attaching tickets for your validation

Mumbai to Hongkong Trip cost was - 54554/2=27277 per person to and fro.
Bangalore to Mumbai - Via Indigo and Refund has been received 3791 (Thanks for that)
Mumbai to Bangalore via Air India - 3222 INR

Mumbai to Hongkong to and fro, i received 14372 INR from Budget Air.(Struggled to get it)

So the amount which i am claiming from Indigo is - 16127 INR
[protected][protected][protected][protected][protected]--------
Dear Mr. Verma,

Greetings from IndiGo!

With reference to your email, we regret the inconvenience caused to you due to changes/modifications in IndiGo's flight schedules.

At IndiGo, we recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay. We do realize the impact flight delays have on the convenience of our passengers and we deeply regret the same.

With reference to your email, we would like to mention that it is always our endeavor to keep our schedules on time as per the confirmed itinerary mailed to you at the time of making the reservation.

IndiGo undertakes to use its best efforts to avoid delay in carrying its Customers and their Baggage. We will endeavor to adhere to published schedules in effect on the date of travel. However, times shown in schedules or elsewhere, are subject to change at any time, and we shall not be liable in any way whatsoever, for any loss incurred by Customers as a result of such change.

Link for your reference: https://www.goindigo.in/information/conditions-of-carriage.html?linkNav=conditio...⇄

We would like to mention that customers must ensure that there is enough time gap between two flights while making a Booking involving a change of airplanes or carriers at a point of Stopover. IndiGo will not be liable in any manner, if the Customer misses his/her connecting flight as a result of any delay in IndiGo’s flight due to any reason whatsoever.

Our intention is not to quote the policy here as we completely understand the concerns raised by you.

However, we believe entire amount under the PNR K8QCJI have been refunded to the travel agency account in the same regards.

We request your kind understanding in this matter and urge you to see this incident in the right spirit.

Thus we respectfully decline your request.

In case of any assistance, please feel free to contact our 24X7 contact centre at [protected] or [protected].

Once again thank you for writing to IndiGo,

[protected][protected][protected][protected][protected]--------
Thank you Sonali for the reply.

Just to let you know that my connecting flight from Mumbai to HongKong was at 2:00 AM and the initial departure time of Indigo from Bangalore to Mumbai was 9:30 PM, so if we calculate it comes to 4 Hrs 30 mins layover time (gap) which is sufficient by any means, and obviously if some body has to catch an early morning flight then booking by 7:00 PM or 8:00 PM does not makes any sense.So gap was enough, this is not a point to discuss.

You mentioned that - IndiGo will not be liable in any manner, if the Customer misses his/her connecting flight as a result of any delay in Indigo's flight due to any reason whatsoever.
[Satish] - I would like to know Why?Just simply making statements is not sufficient.Do you think, this looks ethical?Airline must take responsibility of delay.1 or 1 and half hour delay is adjustable, if it would have happened in my case then i would have boarded the flight.Think about, if some emergency would have occurred i.e some medical emergency you know what i mean?In that case also, delay cannot be tolerated.

I totally respect the Indigo's gesture towards the refund of my Bangalore to Mumbai flight.Kudos to that !!

But being a professional and popular airlines, I request you to please think stepping in to my shoes.

Again i am saying Indigo must show here good professionalism and on the basics of ethics please compensate my loss.

I already mailed you supporting documents, please let me know if you need any other document / proof.

I am adding nodal officers also in communication - for their kind persual below is the mail which will provide you gist of issue -

Or please let me know, if i can escalate this matter to any other higher authority

@ Nodal Officer And Appellate Authority,

Looking for your intervention here -

Dated : 19th March, 2018

To
The Manager, Customer Care,
INDIGO Airlines,
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India – 122002

Sub: Complaint Letter

Dear Sir/ Madam,

I Sri Subrata Sarkar is a frequent flyer of your Airlines travelled Mumbai to Kolkata on 14th March 2018 through Flight No. 6E 5153 Seat No. 6C Booking Ref. NBRBNP (Boarding Pass is enclosed). The schedule time of departure time was 21: 05 Hrs. But the Flight left late due to some unavoidable circumstances the flight take off from Mumbai Airport at 22:30 hrs. When the Airhostess came to know what is the food I want the time was at 23:15 hrs. I was so hungry at that time. I am a patient of Diabetes so I have to maintain some restriction in food. I request her to give Diet Cook along with Veg Upma or Veg Biryani. She said not available only Chicken Sandwich is available no Cook. I was so angry I told her to return the Special Service of CPML part which I handed over to the Airhostess she return back. They (Airhostess) laughed and are more interested to take selfie picture with one popular TV actor Mr. Malhotra who was also travelled in that flight and Mr. Malhotra was sited in the Row No. 1 sit No A/B.

This is my request you to kindly return back the amount which I pay for special Service and also request you to kindly look after the behaviour of the Airhostess. I would hope that you take these complaints into consideration and that you would compensate us for our added expenses. We would ask that you refund the amount of Rs 500/-which I spent on the hotel on the same night to take Dinner. I would also request that you issue me a flight voucher in order to give you another opportunity to show us that your service isn’t always so poor.
You can mail these items to my home address, which is:
SUBRATA SARKAR
MONAMI APPARTMENT,
2ND FLOOR, FLAT NO. 201,
6, PANDIT KALINATH BHATTACHARYA STREET,
SERAMPORE, HOOGHLY,
WESTBENGAL – 712 201
PH# [protected]
EMAIL: [protected]@yahoo.com

My flight 6e6621 from mumbai to mangalore got 2.5 hours delayed. Left a very important function to catch this flight and now regretting my decision of choosing indigo. Earliar this flight was rescheduled for morning abd i constantly called indigo asking for an evening flight. Still they only gave me one option that is of 4 pm. And ultimately they delayed it even more. Never faced so much inconvenience. I ask for complete refund and ask indigo people to contact me asap. [protected].

Hi, i traveled from bangalore to hyderabad via flight no 6e 328, dated 19th mar 2018. Despite the fact that i have pre-booked by meal with you, i was not served anything in the flight. Forget about serving, the flight staff did not even asked me for any meals. It seems to me that since you are growing in volume, the general ethics are lots somewhere and you are least bothered to take care of customers. I am frequent traveler with indigo and call it as unfortunate for me that this is the only flight available which suits my travel time. Your ground staff at bangalore airport is too rude and arrogant and threaten people with cisf and cameras. Remember its a word of mouth world.
Could you please revert back asap and refund the meal amount.

We had a flight from delhi to ahmedabad at 20:45 on 19/3/2018 we had reached the airport the airport around 19:40. When we reached to the gate at 20:20 they told us that the gates were closed as we were late. We requested them a lot but they didn’t have us any concern.. I was traveling with my other 3 colleagues‘after a lot request they gave us the 2ticekets for the flight which was around 22:00. As a consumer we requested if we could board our earlier flight the refused and said this was beyond their norms. My other 2colleagues had to by train they were not given any priority for the other flight. I just need my money back.
They even denied to load my baggage in the another plane. I had to leave my baggage there at delhi.. It was my worst experience with indigo and if this was so you are not treating consumers in good way

I missed my flight today which was on 3:20 indigo 6e-411 just because i was 15 minutes late i reached at check in counter at 2:40 as i was stuck in the traffic i told the attendant about my problems bt no help provided to me not even a single solution they directly told sorry sir nothing can happen now and just because of this # i will miss my exams which is tommorow morning and my money is also wasted as i am a student so i think they must help students just because of not getting help i suffered a lot. Didn't expected this from your airline service. Very bad service

Refer pnr numbers l7g2ul chennai to chandigarh and lyd8jc from cahndigarh to chennai. Due to closure of chandigarh airport on 17 feb and 24 feb 2018 respectively on ibid pnrs i was made to travel up to delhi and return journey also from delhi. Air fares for 03 person's from delhi to chandigarh and back was supposed to be refunded. I have received only rs 1050 as one side refund and the other has not been refunded till date. To add up to my dissatisfaction the amount of rs 1050 for 03 persons for delhi to chandigarh is just seems to be ajock. Kindly look into a matter and a judicious refund is expected from your esteem company. Thanks as i and my family is a regular traveller of indigo.

I made a typographical error in the name while booking the ticket. I called up customer care to correct it. I did not get a good response. I was asked to cancel and book another ticket. I did further enquiry and came to know that typographical errors could be corrected. Customer service should help customers in every possible way and invest their trust.

I taken flight tickets for my aunt from a travel agency in the name of vasanthi aravindakshan instead of her official name vasanthakumari aravindakshan. Can we change the name in the tickets
Travel details :- 16th august2018 from bombay to kerala - pnr:6e-yjgr4u aircraft 320 time - dep. Time 1.20 pm
And 10th september 2018 from chennai to bombay - flight 6e 495- dep. Time -06:45.
I contacted travel agency and they told no problem, they give a remarks.
I want to know is there any difficult to her for traveling

I booked my flight fro hyderabad to delhi on flt 6966 on march 13, 2018. Since i was going on an international flight from delhi, my luggage is few kilograms extra for a domestic flight. The reception counter lady told me that i have to pay for extra 7 kgs which comes to rs. 2100. Since, i had cash, i paid rs 2100 but later noticed that the lady gave me a receipt for rs 1500. Evidently there is a fraud taking place at the reception counters.

Dear sir/madam,

I ca n panduranga rao nallam booked indigo flight from rja (Rajahmundry) to blr (Bangalore) through make my trip.

Sector - rja (Rajahmundry) to blr

Date of travel - 14/03/2018

Agent - make my trip

Airline pnr - t81j6l

Passengers -

1. Apurupa nallam - adult

2. Panduranga rao nallam - adult

3. Purvi veer nallam - infant

I have cancelled the tickets from make my trip app (Partial cancellation) on 13/03/2018 morning due to sudden cancellation various indigo flight for

1. Apurupa nallam - adult

2. Purvi veer nallam - infant

As i don't want trouble mt infant.

I called indigo call centre on on 13/03/2018 evening around 8.30 pm to enquire flight status from my mobile no +[protected] and i shocked to know my ticket was cancelled and i got a message that ticket for panduranga rao nallam - adult also.

Since, then i called various time indigo and make my trip to find out what is happening. After long waiting calls dropped several times. From night 10.30 pm to till 2.30am, i was calling customer care to find out what was happened. Each time, executives were different answers from indigo and make my trip.

Finally it was informed that ticket cancelled from web site. I was not cancelled ticket or not even tried to login to indigo. Make my trip was saying that they were no way concerned with cancellation of ticket for panduranga rao nallam. Indigo is not giving clarity how ticket got cancelled with out the knowledge of passenger or agent and entire fare was forfeited.

Left with no choice, i booked another ticket with indigo fh7ksn by paying rs. 3, 584/-

I had not cancelled my ticket but indigo is putting the blame on me.

Request you to kindly enquiry the issues and refund rs. 3, 584 which i was paid for fh7ksn

Thanks n regards

Ca. Panduranga rao

+91 [protected]

Dear Sir/ Madam,
i booked a return ticket PNR KFB1WT, from HYD to VNS on 15th Mar 2018 flight no 6E-915, and return on 22nd Mar 2018 flight no 6E-383. I have 1 SMS and 1 mail who's below attachment but customer care says resend again on 14 Mar in night 9:14 Pm reschedule but i have no any mail or SMS till date and time. i received 1 call from customer care on today 15/03/2018 between 11:30 or 12:30, your flight no-show.

today i am contact 2-3 time with customer care he says we have process no-show refund no full refund, i have send send reschedule sms and mail but i have no any sms, mail and call.

so we request Sir/Madam pls release full refund because i have no any more sms/mail/call from customer care or any other Indigo's office.Pls...pls

Thanking You
Sanaullah Shaikh