IndiGo Complaints & Reviews

Theft done from my bag of worth rs 20, 000, and there is no response on email .
please tell me how to esclate this and make a legal case complaint on indigo


email id : [protected]@gmail.com

I am a corporate customer and due to business need and unusual traffic was in airport some 40 min before flight. I pleaded the guy but he said doors are closed and i have to be there atleast 1 hour back but the door is closed now.
I know people who do air travel and who were in my state would understand it better. My self and my colleague had to pay 3200 rupees each for getting us a seat in next flight. In this process i also saw a family being charged that way for their delay due to connecting flight. I know how business works but i did not know that business is capitalizing when your customer is in despair.
I had respect for Indigo airlines till Jan 22 2016 but for profit capitalising at someones hour of need is least expected.

Dear Sir/Madam,

I had a flight from Delhi to Chennai with Indigo Airlines on1st Feb 2016 flight no. 6E 367. due to very urgent work have changed into 6E 645 ( PNR MET22U )& paid difference of fair aprox INR 5000 )The flight was supposed to take off from Delhi at 08:30. but flight is delayed by more than 4 hrs, there is no benefit i get changing flight & pay extra fair difference .

I request the authorities concerned to take action and refund the booking amount.

Trivikram Rathore
[protected]
[protected]@hotmail.com

[protected] Forwarded message[protected]
From: Ramkrishna Sen
Date: Sun, Feb 7, 2016 at 5:47 PM
Subject: Re: complaints Baggage Services Flight 6E 224 (Kolkata to Delhi) July 24, 2015 Jul[protected]:18 CRM:00745113
To: Aditya.[protected]@goindigo.in

Mr. Ghosh,

Reminder 29;

What is the status of complaint?

Thanks
R. Sen

I have booked ticket in 6e299 from Delhi to Kolkata and had pnr no FBY3ND. I reached airport and after checking in I went to punjabi court and had dinner. At 2100 I was near gate no 16. So I was waiting for flight boarding call. I haven't listened any boarding call at airport. When I went in front of gate at 2130 they said door are closed. You will be boarded in next flight with compliance charge. So I went out with indigo staff. But when I reached in airline counter. They refused to board me in next flight. They also charged Rs5154 for morning 0610 flight from me. How can I refund my money.

I have booked the Indigo flight ticket for 4600 Rs but intermediately after booking the price was only 3000Rs.

When I talked about this to Indigo, they informed me that they will not return any money once book.

I am in USA and use to book many flights but this type of service I have never experienced from any Airline company.

I also informed my friends not to travel with this Airline who dont know how to do business and treat their customers.

Really a worst experience with Indigo.

Hie,
On 4th Feb I was flying to Chandigarh from Mumbai, flight timing was 9.50 so according to that we left from home. As on the ticket it was mentioned to board the flight from CHHATRAPATI SHIVAJI INTERNATIONAL, so we reached there. After reaching international airport it was informed that flight is to be board from domestic airport. Due to lack of time it was very difficult for me to reach domestic airport in that short span of time as there is always traffic an issue in Mumbai. as we are not so frequent travellers so not aware of all such. Kindly request you to please mention the exact detailed information of airport and terminal from where the passenger have to board the flight. Many of the passengers must be facing such an issue. Please rectify.

Dear sir,
i have booked a ticket fm IMF to CCU with date of travelling -17/02/16 . however even after deduction of total amount ticket booking has not been processed (twice). therefore request return the amt immediately . i am in need of money (emergency)

peter Khongsai
Saikul

The customer care rep name IINDU, was really rude at the airport. We, me and my Husband were traveling from Delhi to Ranchi on 23rd Jan 2016, when there was huge cause at the airport regarding the counter getting close and people not able to board their Flights, we were on time and wanted help, we asked Indu the customer rep for Indigo to help us with information on where to go as we were not able to clear security because of huge crowd at the airport, She instead of helping started to yell and said she cannot do anything, she was neither ready to help nor she cared when she was asked to take us to her manager. She was using abusive language and didn't even apologize, she really need training on how to talk to customers as she even lacked basic manners. Please look into the matter and ask your staff member to behave nicely or Indigo would loose its reputation and goodwill which got built over years. Staff like Indu made us feel for not opting Indigo again.

I had a flight on 25th of Jan, 2016 from Hyderabad to Cochin. The departure time was 10:40 am. i already checked in via online. I reached in airport before 10:00. By the time i reached for baggage drop its said as if i'm late. the funniest part is i recevied a message informing that i should reach the airport early on 10:10 am 25th Jan, 2016. How am i supposed to know that i should reach early. i[censored] cannot inform early that's not our fault. Since it was an emergency i boarded another flight from Hyderbad to Banglore that was also INDIGO. But i didn't get any reduction on my fare. Atleast that should have been done. And the behaviour of the staff was not at all pleasant. They were mocking instead of saying what happened. Such a negligence from a reputed airline is shamefull and to be marked. If at all you read this kindly return atleast half the amount back .And please note that you don't repeat it again. If there is no use for online check in just remove all that stupid stuff.

RICHA PRUTHI was booked by indigo executive (Booking Reference
RFGNMH Date of Booking * 06Jan16 03:13:40 (UTC)) from Mumbai to delhi flight 6E 124 ) and was charged Rs.4479 against Rs.4000/- as was showing on indigo website and Rs. 4049/- for the same flight . i was informed hat the difference amount will be refunded. i have not received the difference amount as was overcharged.

Kindly arrange to refund the amount ASAP

Regards,
Kunal Pruthi
[protected]

Indigo provide but service and i was traveled hyd to delhi 7 : 45 am Flight 20 Jan on 6E546 I was report a counter 7 Am Exact they won't allow me they said you are late 5 minutes sorry this is not accept at all i was fight till 8 am they done business like this if they charge extra i was ok but if they want amount it is better to start baggar business that is a fraud case & i want refund
In charge name is taranjeet singh this is not...

Name- Suranjit Sarkar
DOJ- 21 jan 2016
Travelling from Goa to kolkata
Flight no- 6E 333
Pnr no- XC2NPT
Luggage serial no- [protected]
I was carrying a liquor bottle from goa to kolkata. I have checked in at goa. I told them about the bag containing the bottle and to put a fragile tag over it. They agreed & told me to sign on a slip for fragile status. I signed it & boarded the flight. Upon arrival I found my bag wet and bottle broken at the respective belt where bags were coming out. There was no tag of fragile attached to my bag. Moreover No special treatment were being given to any luggage having fragile status. I complained to the indigo officials present there but they just told me to complete a feedback form and submit it. They were not agreeing to
give me any written assurance of the event happened. I am a frequent flyer and still such issue is not adressed. I have all the pics and details if needed. I want nothing but just refund of the amount of the broken liquor bottle.

I have been flying Jet air for last many years'
For the first time I flew Indigo to Chennai on 21st this month ( Jan. 2016) -Flt 6-E 431.I was served a free breakfast though on the boarding card under the column special services it was mentioned 'NIL'
On the return flight on 22nd Flt. 6 E 545despite having similar boarding card I was charged price for breakfast
Why this distinction?
Scanned copies of the boarding passes are attached
The email address given on its website for complaints does not exist and hence emails are returned
Prakash M Apte

Indigo Flight no. 6E-367 from Srinagar to Delhi on 22nd Jan 2016 which was scheduled on 10:55 A.M. and Landed on 1:51 P.M. at Delhi and delayed by more than 1 hours.Due to this delay my connecting flight of Jet Airways from Delhi to Lucknow was missed and my money totally lost and I had to book another flight to Lucknow by paying 9000 Rs. instantly

Horrible expreience faced on 22.01.2016 morning Today

Booked flight from Bengaluru to Hyderabad 5.35 a.m ... Ticket checkin time mentioned as 4.50a.m visited there counters around 4.51.a.m staff intentional not helped in issuing the Boarding pass after a few minutes delay they noted on the ticket delay Time 4.55. They advised me to book a ticket for next flight, As my travel is on extigence forced to take a ticket at a very High price at 8.25 a.m three times on the earlier ticket i, e four times of the actual cost - Almost royal looting at Just Now I received a call stating Flight delay by 30 mins.

When customer is late for 5 mints the cost incurred by passenger is High and if there is flight delay for 30 mins no compensation for passenger... what is this is there any justification ...

Booking on flight # 6e 775 from delhi baroda on 1st feb.

I have received at least 15 calls from indigo regarding delay of this flight.
I am receiving atleast 2 messages every day regarding this.

What is this - a decision to harass the passangers by calling them atleast 3 to 4 times a day and sending umpteen messages. Is this any way for an airlines to keep their customers.

Why are you disturbing me and shattering my peace by making so many calls and messages? what is wrong with indigo. Does indigo not have any respect for privacy of their passangers

i demand an apology for this intrusion into my privacy. Please stop forthwith making calls and sending so many messages.

Hello i paid twice of Rs. 200 for my travel certificate for pnr number AK51K7S

Name : Roshen Sunil

Email id : roshen.[protected]@lnttechservices.com

My self with family travelled to CCU on 20 Jan 16 by 6E0322 which was delayed by nearly 4 hrs for which I could not board Duranto 22201 at 8 PM from Sealdah resulting to financial loss, had to stay at kolkata, hotel & taxi fare Amounting to Rs (3436+ 970+ 3135+ 310)= 7851.00
Apart from above mental agony faced.

I'm samina amjad Khan a frequent flyer of indigo unfortunately in my last trip I lost my hand baggage at Delhi airport due to heavy crowd of ppl for delayed flights there was no place to sit in was travelling with my 4 kids n with 4 handbags my flight got delay due to climate n in tht long waitng I missed one of my bag as soon as I cme to knowledge my bag is missing I complain to Delhi indigo staff but they refused to help me n told to chk myself in tht time my flight schedule to srinagar n Ithere was no option left to me to take flight n I flew to sringar as I reached there i Inform sringar indigo staff Mr mehran who was very nice to me he provided me all the details how to get my bag but due to no network on my phone I cnt contact lost n found department thn I flew to mumbai n again report indigo staff they didn't showed much response but Mehran again called them n request to help me than they said to email Delhi staff some documents now from 11 Jan I'm trying to get my bag continusely callin Delhi staff but they dnt have time to help me they alywz says they are busy in operation thn sumtimes they can't retirve my bag sumtimes they dnt have any staff to go there etc etc the limit they are crossing by using harsh words inspite I was very calm to dem now I'm requesting directly to indigo manager to help me out from dis coz there is very important medicine in bag n froman 8 days I had didn't took tht and I'm flying to dubai on 22 of Jan so I'm expecting my bag befre tht hope for the co operstion. .thanking u.