IndiGo Complaints & Reviews

I had cancelled my ticket Y2TPNR on 17/10/2013 and amount after deducting cancellation charges was with Indigo . I thought o[censored]sing the same in future but could not get opportunity to travel for personal purpose by Indigo. Today when I checked my account with Indigo, I found that balance is showing as zero. When I checked up with Customer care then I got the reply that as per the policy if the amount is not utilised within one year then it...

Dear sir / madam, I am sorry to bring to your kind notice that on 1st Jan 2016. I had to go to Nagpur. And I unfortunately booked your flight with PNR K8C4JM .My Flight was on 3:45 pm from BOM to NAG, I reached check-in counter at 3:15 due to traffic jam and unusual rush at the entrance main gate of the airport and i was denied check in very rudely as i was late...and was told to buy a new ticket for a next day flight... i had a very imp...

I am a frequent flyer of Indigo airlines. Today I want to report about a staff named ANINDITA. who works under the manager KEDAR in kolkata airport. Her thorough unprofessional behavior and raising voice to the customer is highly unacceptable. Please see to it that I never see her in any of the Indigo check in counters. KEDAR was good and helped me. It's a request that I never encounter such a staff in future. You'll send so many messages...

Hi I boarded the indigo flight from goa to delhi on 24th december, while removing the baggage from the flight. The staff broke the handle of the baggage that i was carrying and tore the bag. The bag was brand new and expensive. I would request you to kindly take a strict action and revert back. Thanking you Praveen Talwar A-324 chattarpur enclave New delhi 110074...

IndiGo has written in their terms that they allow 20 Kgs for international traveller and I had my luggage adjusted to within 20Kgs. On arrival from international to domestic terminal I was informed that allowed baggage is 15 Kgs and was forced to pay for 5 Kgs. They did not mention clearly that it applies to connecting international flight but just mentioned international flight in their terms and I believe this was misleading....

Dear sir / madam, I am sorry to bring to your kind notice that on 10th dec2015. I had to go to Ranchi. And I unfortunately booked your flight with PNR E9K64T-6E 493. I had reached the departure gate at 3:20 pm after getting my bag secutity checked and all to catch the flight for 3:$5. But I was not allowed to board the train .The reason i was given was that I should reach the gate 30 mintues prior.I was not the only passenger who were...

I tried to book one ticket on 17 Dec from Imphal to Delhi fo 30th Dec through SBI debit card. Rs 5678 has deducted from account as txn ID.3408c42ff9e[protected]. And msg received as "amount will refund within 4 to 5 working days. But amount is not refund rt now. So please acknowledge on my complaint as soon as possible...

Hello team today I had a flight from New Delhi to Hyderabad( 6E 765), when I received my trolly from baggage area I found my trolley one leg is broken, immediately I reported to your indigo ground staff attendant, who was there at around 7:30am. he clicked few picture and informed me nothing can be done by your side. I am really unhappy with this type of service. i need a conclusion against my damages done by your service. details attached...

The ridiculous, infinitely stupid and mentally challenged staff of indigo did not allow me and my sister to check in because we did not carry the id from which we booked the ticket. They do not allow such unforseen accidents, like losing an id the same day. They made up some alternate flimsy pretext of wanting my fathers id on whatsapp, who is a Brigadie, , by the time my dad somehow made it home and forwarded me the picture which was not...

On 17Dec 15 a ticket was booked from kolkata to chennai. Money was deducted from sbi a/c and transaction id is 6201c3f420b[protected]. However reservation could not be done due to tech error. I got a message that the money will be refunded within 3-4 days. But 6 days has passed and i have not got the refund....

My name is Ravin Kumar, I must say that you people make a fool out of your customers.
My younger brother is an Army personnel and supposed to take a flight (with his friend) from Bangalore to Jaipur today in the morning. Your so called, flight was initially scheduled at 6:10 am, but due to certain internal reasons you people have rescheduled that after 55 mins (7:05 am). You people have sent a mail regarding the same, but haven't...

Hi, I have been traveling from past 4-5 years with Indigo airlines and time and again received the best services. But to my surprise, last Friday (18th December) when I was traveling from Hyderabad to Delhi (flight 6E 684), I got highly disappointed. My luggage weighted more than the allowed limit. I purchased some sweets and cookies worth 2000₹ for my family. I paid 2500₹ for the extra weight and specifically mentioned the Indigo...

I am a frequent traveler with Indigo Airlines, I booked a flight for 20th DEC 2015 at 18:50 flight # 6E 628, but unfortunately reached the airport at 18:44 because of the heavy traffic issues in Mumbai and futher more my mother is a super senior citizen. I was asked to report the incident to the Indigo support staff who would accommodate 5 o[censored]s to the next available flight, but the support staff said the ticket was non refundable as it...

BRAVO Indigo!!! New business trick I guess. I hope that in near future I will see a MBA institute in name of Indigo and the silver line of the institute will be "get Rhino skin make success". I made web check-in just previous day at night and as per instruction we suppose to reach airport by 6:45 am. We were 5, amongst 5 3 were senior citizens. We reached at 6:25 am and at 6:30 we were at queue. Within 2 min an Indigo ground staff came...

Dear Sir, I had done a group booking for 7 passengers for my daughter's marriage through travel agent for Indigo flt 6E523 from Pune to Kolkata on 09 Dec 15. The travel agent had booked 5 passengers including a minor child whose DOB is 17/3/12 under booking reference FFGU4B for Rs 35535/-. The travel agent had inadvertently used the alias name for the minor child as Kushi Chakravorty. At the check-in counter inspite of producing the birth...

Dear sir / madam,


I am sorry to bring to your kind notice that today i.E 20 / Dec / 2015. My wife and my Infacnt Kid were coming from Delhi to stay with me in hyderabad. And i booked your flight no. 6e -765.


My wife and my Kid reached the Counters counters at 3. 18 am against the time to board at 5:10 am but they were denied to board the flight reason that my wife missed the kid's birth...

Dear Sir/ Madam, I had booked four ticket vide pnr no F2TGQL for the journey fro Bengalore to Varanasi & back on 22 Nov & 30 Nov respectively. During my onward journey on 22 Nov 15 i was bound to drop my daughter miss Pratigya journey because of her examination . While check in I requested to cancel her ticket but i was told to contact enquiry counter, there I got one ticket cancelled (onward + return) for my daughter Vide pnr no X2H1KR...

It was 26th September, 15 and a huge rush in the indigo check in counter. Me n my husband n mother in law were half n hour ahead of check in close time when we joined the queue. Our flight details: Indigo 6E219, departure time:7:15 am. Trip id : [protected], PNR : TY3UWW. But by the time we reached the check in counter only 4-5 mins were left. Since I was shifting to hometown for a long maternity break and had excess baggage we were asked...

Employees of indigo airline Mr. Surendra and Chandan not issued boarding pass and abuse my wife after argument on the issue of luggage. Flight no 6E 237 jai-ccu[protected] .lastly forcibly stopped us to take flight even I was travelling with valid ticket.i was requested to just issue boarding pass but they harassed us. Kindly take necessary action and register my complaint....

Sir i have tried to book a round ticket in indigo flight from Hyderabad to Delhi and back. But the transction no IG0BCXFFP2 DATED 09 DEC 15 was unsuccessful and till now i have not got my money back.they are telling money will come in 3-4 working days but today 6 working day already passed....