IndiGo Complaints & Reviews

I and my mother travellend from Kolkata to Nagur On 30 th May but unfourtunately i lost my boarding pass plz issue a travelling certificate as soon as posssible Email id :- [protected]@gmail.com seat :- 20D and 20E Flight :- 6E404

Dear team, Today is thrid day and i have no confirmation on payment and ticket confirmation for my booking HEUE8R. The payment is cleared to Indigo by citibank credit card team. I have shared the reference number for the payment made with Ms. Nikita at customer care. She assured a resolution. But i have no update. Team pls understand, my Rs.88k is with you guys and still i have no confirmation. Treat this urgent. This is my thrid reminder. Regards Bharati

My account has been debited on unsuccessful transaction while booking my flight ticket.And booked another ticket successfully that also debited from my account @ Rs 5457
My personal information are given below:-

Mr. Rajkumar Babloo Singh
PNR LEIQ3E
6E523
02 jul ccu-imp
6E358
18jul imp-ccu

Hi We 3 in family travel on 2nd June from Mumbai to Delhi at 7:50 am flight. On checkin counter..attendent was very rude, she weight carry beg with check in beg. and as per weight 21 kg was allowed, but our weight was 30 kg...and 1 kg was extra in checkin beg. She told me to pay 2500, i said her...no body weight carry beg...and other's attendet were not doing same as she was doing. She did not listen to me and finally i hv to pay INR 2500 to her..because was getting late for boarding. I want to ask Indigo Airlines that why they behave like this to me, i told her we are going in a marriage but she did not listened to me. Very very rude. Indigo, this is very pathetic experience that i have with you and i will never fly with you in future. I never had any past experience with any other flight. Kindly refund my InR 2500. Thanks ASHRAF

I travelled by indigo flight 6E293 from kolkata to mumbai on 01 jun 15 with family, seats being 15 A to D. I reached the airport 2 hrs prior departure, ie at 0500. After baggage screening, I proceeded to the check in counter (portal d). The lady was arrogant and disappearing from counter at own convenience. After 1 hr duration, when I reached the counter, I was told that checkin would take place at portal b, with no prior intimation. Also...

I got my flight ticket booked from delhi to Pune on 1 st June and the money was deducted online via my SBI bank. But I m not sure whether my ticket is booked or not. I tried calling customer care and was on hold for more than 20 mins twice but no reply came as promised 6 mins waiting time. Service of indigo is pathetic and dismal. Even u can't pick up a call. I doubt whether u will help me on the subject matter...

I was traveling from Pune to Lucknow via New Delhi on 22nd april. I have checked in my luggage for Lucknow in Pune itself. At Delhi airport, I was waiting for connecting flight after security check and missed the connecting flight as there were no announcement and display screens are not working. I am not the only passenger there were 10-15 passengers, who missed the boarding on that evening due to same reason. When we realize that the flight was gone and talk to your ground staff for help, they talk very rudely. They told me you need to re-book another ticket, there is no option it’s your fault. After long discussion they were ready to re-accommodate on next day flight at the price of Rs. 2450. This sort of journey is mentally harassment to a customer who is paying more in flights for comfortable and fast journey. PNR no. R8JBTZ

Hi, Due to the negligence and irresponsibility of Indigo Airlines staff, we missed the flight from Hyderabad to Bengaluru. Our flight was at 4PM today (i.e., 30th May 2015, PNR is B9SWPD) and we reached the Hyderabad airport at 3PM itself. But when we asked for boarding pass showing the booking ticket printout, they told that there is no ticket with your names. After insisting the Indigo staff to check properly, they took around 15-20 minutes and then replied carelessly that your checkin timed out, so we can't give you the boarding pass, which is very ridiculous. We lost our ticket booking money. Now, we are booking another flight for tomorrow. This is very very very bad stuff from the Indigo Airlines. They are not treating their passengers properly. Please do the justice to us properly. Please refund our money back which was lost due to negligence of Indigo Airlines. I will escalate this issue further to Airport Authority of India as well. Waiting for your reply with proper resolution to this issue. Thank you. Regards Chandana

I blocked 3 tickets over telephone on dated 04.05.2015 for journey on dated 20.05.2015 from Mumbai to Patna flight no 6E 178 departure time 09:30am. At the time of blocking the seats for me, my husband and 03 years old child, the person attending the call has clearly conveyed the age of child. On the journey date I had been made surprised by boarding pass issuing staff that you have been allotted two seats at emergency exit middle of the flight where journey may not be allowed to a child. However, I have been assured some arrangement will be made and had been suggested to contact Indigo person at the time of final entry for flight. On that point again I had been made shocked when I had been told by a senior lady crew staff of indigo that you and your husband are allotted seats at emergency exit point and your 3 years old child at seat no 1B that was at least 12 rows far from our seats. When I objected who will care to my little child I have been simply told otherwise, you will not be allowed for journey. I am a frequent flyer especially by Indigo Airlines, but this was the first time I had seen quite unhuman, non-sensible, unprofessional face of indigo staff. They not only created big tension to me but also compelled to feel ashamed before my family. Thanks to wonderful team of indigo for arrangement of such type of memorable trip. Kindly, take necessary steps so that no such type of situation may arise before another indigo passengers in future.

On 25/05/2015 While booking a flight ticket from Delhi to Calicut, I made my Payment of Rs.5641 through ICICI internet banking.After completion of Payment procedure on-line web page re directed back to Indigo Website and it showed that" session Time out if you already made a payment your money will be credited back within 3-4 working days" But till now I didn't get my money back.My Bank confirmed that my money has been debited from my account.Payment reference number[protected].I request your attention and a favourable action Thank you

Good Morning! All, At the outset, I would like to thank Indigo for excellent services, I always preferred domestic travel with Indigo as your services are one of the best in India. In-addendum, I would like to share my today's experience with your Delhi Airport team. I normally do the web-check-in for my travel. Today, I tried for web check-in early in the morning and it was not working. However, it was my failure that I could not reach at Indigo counter on time and I was hardly 2 - 3 minutes delay for check-in. I reached @ 4:48 am (approx.) and my flight PNR number was Z5VC3S. I requested (Ms. Reena) to do a favor and she bluntly refused my request and she said “whatever, I told you that is final". I requested her to manage my booking to any other flight so that I could reach Bangalore @ 10:00 am or so, she refused to give me any kind of assistance and offered me other flight 10 hours ahead, it was not good option for me as my returning flight from BLR -DEL was in the evening @ 8:50 pm I could appreciate your team if it would helped me in more sincere way and assisted me in more positive way as I had the urgency to reach Bangalore . I would like to request you to compensate my monetary loss. I would be very thankful and looking forward a positive response.

Dear Sir, I am surprised to know that even after a lapse of two months of flight ticket cancellation, I am yet to receive the refund amount of Rs 11154. Details PNR No.: V7REFM Flight No.: 6E-491 From Bhubaneshwar to Banglore Date of flight: 4-4-2015 Date of booking: 5-3-2015 at 10:11pm (Received message attached) Date of payment: 6-3-2015 at 8:49pm (Received message attached) Amout paid: Rs 16254 Date of ticket cancellation:[protected]. Invoice generated indicating total cancellation charges of Rs 5100 including refund processing fee of Rs 600(Invoice attached). AMOUNT REFUNDABLE: Rs 11154. Please let me know immediately the status of my refund and the reason for such inordinate delay through SMS. Mobile No.: [protected](S.K.Didwania)

Sir/Maam, Good evening... 1. Regret ...please note that my special services / complementary meal (in-spite of the same was booked ) not provided during my onward journey to New Delhi on 21.05.2015 (Refer PNR No FD9NMX; FLIGHT NO 6E 246) from Kolkata. However this special services /complementary meal was provided during the return Journey...Request clarify. 2. It is also very interesting to note that, during my return journey(on 22.05.2015;flight No 6E 201), I requested the flight attendant / Hostesses to collect the book from my Seat, forgotten by me, just before getting in to the A/c bus towards terminal. Surprisingly, she replied that the book is already handed over to some one else with a request to hand it over to me. Reason for such decision by the attendant/ hostesses is not understood.However, kindly intervene and revert the Name / contact no of the Pearson to whom the book was handed over. In my opinion, a CCTV footage or any other security measure inside the flight might be helpful. 3. I'm confident that, you will take suitable measure in future to make our journey more comfortable, without such hassles. Arnab Saha. ( Mob No : [protected]) [protected]@rediffmail.com

Dear Sir, This is to inform you that I am Neena Saji booked a ticket for my Daughter (Sera Susan Saji) through my Citibank Credit Card on 21st April 2015 from Dubai to Bangalore for 5th June 2015 with Booking Reference Number W54HGV and the same has been calcelled it on 23rd April 2015. Since I have note received any confirmation from your side for the cancellation I have called 24th April to your indigo customer care and they had sent 2 mail confirming the cancellation. The mail which I received is given below. You customer care executive Informed me that I will get the credit within 7 to 10 working days in Citibank account. But when I got my credit card statement on 16th of May I did not find any credit for the cancellation in my account. On 16th I called your cutomer care and enquired about non receipt of my cancellation amount, they have informed me that there was some mistake happened from your end and due to that they have not credited the same. But your custmer care executive informed me that they are transferring the amount on 16th May 2016 itself Again I had called up to my bank today i.e. 22nd May 2015 and the banker informed me that till now it is not credited to my account. Hence I would like to inform you that I am going to lodge a complaint in The Consumer Court or give me compensation to cover up the late payment charges of Rs.700/- towards my credit card. Look into this amtter urgently and revert to me back immediately. Neena MAILS ATTACHED BELOW [protected]@goindigo.in To [protected]@yahoo.co.in Apr 24 INTERGLOBE AVIATION LTD.(INDIGO), Global Business Park, Gurgaon, Haryana, India. Bar Code Booking Reference W54HGV Status CANCELLED Date of Booking 21Apr15 IndiGo Passenger(s) 1 . Ms sera saji Price Summary Contact Information Total Credit AED 12, 117 . 0000 Address : 3rd Floor, Building no 8, Tower C, CyberCity Phone : [protected] Email : [protected]@yahoo.co.in Terms and Conditions If your booking was cancelled online on the IndiGo website and you have opted for a refund, the balance amount after a deduction of the refund processing fee will be credited to your credit/ debit card or bank account in 5 to 7 working days. If your booking was cancelled online on the IndiGo website and you have opted for a reservations credit shell, you can use the available amount for future IndiGo bookings within one year by contacting our call centre or through our Airport ticketing counters. If your booking was made and cancelled using your IndiGo website log in account, then the reservations credit shell, valid for a year, will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your IndiGo account or by calling our 24X7 call centre. If your booking was made by our Call Centre or Airport ticketing counters, a reservations credit shell for the balance amount will be created by default. In case you need a refund, please contact our Call Centre. Please be informed that a refund processing fee of INR 200.00 per passenger per sector will be charged for processing refunds to credit/debit cards, Net Banking accounts and for Mobile transactions. If your booking was made through a travel agent, please contact the travel agent for the refund. Kindly do not reply to this auto generated email; you can call our 24X7 call centre for enquiries. 3 Attachments Download all Untitled2 Download Untitled3 Download Untitled4 Download Reply, Reply all or Forward | More IndiGo Itinerary Travel [protected]@goindigo.in To [protected]@yahoo.co.in Apr 24 Visit IndiGoVisit IndiGo INTERGLOBE AVIATION LTD.(INDIGO), Global Business Park, Gurgaon, Haryana, India. IndiGo Passenger (s) 1 .MS sera susan saji IndiGo Flight(s) Date Departs From To Via Flight Dep Terminal Arrives Booking Refence Status Booking Date Payment Status W54HGV CANCELLED 21Apr15 Approved Price Summary Contact Information Airfare Charges 0 .00 AED 118 .00 Refund Processing Fee (RPF) AED 15 .00 Total Fare 133 . 00 Address : 3rd Floor, Building no 8, Tower C, CyberCity Phone : [protected] Email : [protected]@yahoo.co.in Terms and Conditions If your booking was cancelled online on the IndiGo website and you have opted for a refund, the balance amount after a deduction of the refund processing fee will be credited to your credit/ debit card or bank account in 5 to 7 working days. If your booking was cancelled online on the IndiGo website and you have opted for a reservations credit shell, you can use the available amount for future IndiGo bookings within one year by contacting our call centre or through our Airport ticketing counters. If your booking was made and cancelled using your IndiGo website log in account, then the reservations credit shell, valid for a year, will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your IndiGo account or by calling our 24X7 call centre. If your booking was made by our Call Centre or Airport ticketing counters, a reservations credit shell for the balance amount will be created by default. In case you need a refund, please contact our Call Centre. Please be informed that a refund processing fee of INR 200.00 per passenger per sector will be charged for processing refunds to credit/debit cards, Net Banking accounts and for Mobile transactions. If your booking was made through a travel agent, please contact the travel agent for the refund. Kindly do not reply to this auto generated email; you can call our 24X7 call centre for enquiries. Visit IndiGo Reply, Reply all or Forward | More 3 AttachmentsDownload all [protected].txtDownload [protected].txtDownload 55636816.txtDownload Reply, Reply all or Forward | More Neena Saji To customer.[protected]@goindigo.in Today at 4:05 PM Show original message 3 AttachmentsDownload all [protected].txtDownload [protected].txtDownload 70400133.txtDownload Reply, Reply all or Forward | More

Dear Sir/Mam, I booked indigo flight 6E-146 from bangalore to delhi through makemytrip.com for the date of 27th Dec 14 departing at 13:25 hrs. My makemytrip booking ID was: NF[protected] and PNR number was: K4EP3C . I had to miss my flight due to delay in train and checked in Bangalore airport at 12:59 hrs just before 26 mins left to depart my flight. I was denied to get boarding pass and asked to book for next flight. My wife and I asked 4 different persons at indigo counter to let us check-in but they denied to let us check-in and told us to book for next flight. I urged them to get my refund to book for next flight but they were adamant that nothing can be done and I won't get any refund. I also talked on indigo customer care service to get my refund for missing flight but they also repeated the same answer and were not in the condition anyway to refund. I called makemytrip customer service as well but they just made simple excuse that I should call airline directly. My wife and I was so upset with this whole episode that we decided never to book anything via makemytrip or indigo. After doing all the efforts to get my refund when I saw that there could be nothing done, I had to book the next flight 6E-106 at 20:50 hrs for which I had to pay 8924 INR extra charges. I had to spent approx. 8 hrs at airport to catch the next flight. So a simple Bangalore to Delhi trip cost me a lot expensive plus a lot of mentally trauma for missing schedule flight due to delay in train arrival. I reached Indigo counter 26 mins before the departure of the flight and it was not a very less time to get board the flight. I explained the present indigo staff and other crew members at the Indigo counter that time about how I got delayed to reach airport as my train got delayed then due to heavy traffic somwhow I managed to reach the airport and urged them to get my boarding pass but they all seem helpless at that time. They were adamant that nothing can be done. As I have seen in the other airlines services, the airlines staff is always present to check if it is left any passenger to board the flight even there are only 10 minutes left in departing the flight, they inform the passenger and assist him to catch the flight. In my case, I was late only few mins and I wasn't informed and didn't get any assistance from any indigo staff member. It was really horrible experience I had with any airtlines services. I again request you to look into my application and take a positive action for it. If you are unable to take any positive action then I'll have to forcibly go to post publicly my this issue and even have to lodge a complain in "Consumer Forum" for getting so much inconvenience and mentally disturbance. Sachin Agrawal Mob: +91 [protected]

I reserved the flight No.G8-183 Transaction ID [protected] to entertain journey from New Delhi to Srinigar on 05.04.2015, but due to natural disastrous and flood in Srinagar I could not entertain the journey and cancelled the ticket on the said flight. But unfortunately, a sum of Rs.5250/- ( @ Rs. 1750/- per head ) was deducted which is not proper and same is to be reviewed extensively. I am holding the rank of Asstt. Commandant in Central Para Military Force and I extect that the case is to be reviewed and refund me the amount since it was not possible to entertain journey to Srinagar on that stage and I have been advised by the Authority of Ministry of home Affairs not to entertain journey on that situation. - Please justify the refund of flight cancellation ticket.

ooking Reference X8IR6J Status CANCELLED Date of Booking 23Mar15 IndiGo Passenger(s) 1 . Mr S anil Reddy Price Summary Contact Information Total Credit INR 2, 401 . 0000 Address : AIRMEN MESS AWANTIPUR Phone : 91*[protected] Alt Phone : 91*[protected] Email : [protected]@gmail.com i did not got refund

At Airport, staffs are less educated about the rules causing inconvenience to us. I had hand luggage of 9 kg (kg is inclusive of laptop). These people were not allowing me to take the baggage as they said that, you are not allowed to take 2 baggage(laptop bag and one air bag) as hand luggage.But while travelling from Bangalore I did not face any issues regarding 2 baggage's. I don't understand when 7 kg plus laptop ( that equals around 10 kg) is allowed, why the hell the Staffs were creating havoc.So much of inconvenience was caused due to less educated staffs at RANCHI AIRPORT. Please educate the staffs to behave well . Just to earn money they wanted me to give the other luggage as Check-in luggage .They think that they are too smart to act but we as customers are well aware of the rules too .I accommodated my laptop in the airbag and I went and those staffs could not do anything as they knew that they were are fault. It is really foolish of them to act as i took my things the same way.I think even if i have 10 hand luggage's within the KG limit they cannot stop us from taking the same.

I missed my Indigo flight today from Bangalore to Pune at 5.40 AM. I reached the airport at 5.10 am due to delays near the airport, cabs were blocked. I reported nearly at 5.15 am, had only 2 small baggages for cabin check-in. No body in the queue even announced that the passengers can come for check-in directly to another counter. When i asked, i was asked I reported late 18 mins before the departure and I cannot board the flight now, all gates are closed. I was then routed to the Indigo window booking. There were other few passengers too waiting having missed their flight. I was given the option of 6657/- fare price for the 4.55 pm flight. Heavily cheated here. This should be after returns & adjustments the amount must be deducted. At around 1 PM, I accidentally checked the fares online, and got to see I still had the Indigo flight at 6100/- price while jet airways at only 5100/-. When I saw the fare options this late, i had nothing but to regret. Why didn't i checked the flight options online? Even if i cancelled or didn't go to Indigo counter, i would have got the Jet airways flight, which is far far better in fare & service. These buggers cheated me with the costliest option, that too even after all adjustments/returns/cancellations. I thought as an example, there would be some reduction. If the fare is 10k, returns & adjustments 4 k is given to passenger something like that. But here it is reverse if it is 10k they will sell it for 20k for needy passengers having missed their flights. What do you gain out here? Bloody cheaters !!! Worst experience!!! I would advise all & known people to never opt for Indigo in most cases unless urgent.

Hi, I had booked a round trip from Mumbai to Bangalore ticket on April 1st, 2015 from a guest login of the indigo site : https://book.goindigo.in/ Due to some reason I have to cancel my travel so I called customer care to cancel my tickets. They are telling me that my tickets are non refundable... When I was booking ticket I was knowing that I may have to cancel my trip so I checked for changes and refundable and then booked my tickets. Ticket Reference No. M9F98T And now they tell me its not refundable. I mean how is it possible. Its a matter of 4000 rupees and I want u to look at this and refund me my money.