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IndiGo Complaints & Reviews

2.7
Updated: Feb 16, 2026
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N
NiveditaSharma
from Mumbai, Maharashtra
Jun 17, 2015
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Address: New Delhi, Delhi

Flight Details --- 17th June, Flight No.6E 494 - Delhi to Ranchi, Morning 6:45 AM flight. This is to inform you about the inconvenience caused by negligence and ignorance done by your staff and named it as passengers fault at departing airport, Delhi ( as late c/in). I checked in the airpot 1hr.prior to the departure time & got my boarding pass by 6:10 with baggage drop.On security check-in line, it took 20 mints & when announced by staff for ranchi flight i requested passangers to let me do the security check in first.I took the shuttle with all the passangers & board the flight.But when i reached Ranchi airpot & i did not find my luggage on belt then asked the indigo office team on Ranchi Airpot for the same. The staff at the arriving airport, ranchi extended a limited help and enquired about the lost baggage, as told it was not even loaded on aircraft from departing airport. & also told that passanger did late check-in.I did my checkin on time 7 i was not informed by any of your team that i did it & will not receive my luggae at Ranchi airpot. This is all pathetic & irresponsible behaviour & service of you team. This is highly humiliating and insulting for me to attend a professional conference in casual clothes just because of the negligence and poor handling of baggage by your airport team at departing airport This is how an airline claimed to be passenger friendly and Good to be on TIME punch lines functions like this and tries to escape from the situation by charging the customers for their own faults. As a serious concern if this kind of service level persist in future Indigo will be lost same as KF airlines. It was really a embarrasing day for me to attend a professional conference of 30 people in casuals. This all has got happened just because of your pathetic services.I would never ever avail your services & also will never recommed anyone to avail your services. Now, i would request you to send my luggage in evening flight as discussed at arriving airpot & drop the same at my place. Regards Nivedita Sharma
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    sajeedacl
    from Delhi, Delhi
    Jun 17, 2015
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    I am travelled in Indigo Airline 6E 176 on 16th June 2015 from Trivandrum to Delhi . My Pnr number was B377SY. after arrival at Delhi i have collected my Check in baggage from belt no 4 of arrival hall. from my baggage two dry food packets are looted some body. This packets contain home made AVAL (South indian food item prepared with rice). Food is packed in two polythene packets and this two packets are kept in anothe polythene cover. This cover is kept in my cabin baggage. But somebody opened it and take this food packets. My PNR no is B377SY Baggage no SE [protected] Please take further actions Sajeed Khaleedu contact no [protected] / [protected] [protected]@gmail.com My boarding card copy is attached
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      Dr naik
      from Jangaon, Telangana
      Jun 13, 2015
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      Address: Hyderabad, Andhra Pradesh

      We have booked 4 tickets from Hyderabad to Ahmedabad on flight no. 372 with PNR L5C9SF Which was scheduled for departure at 6:05am. It was raining heavily and long queue at all the counters. Though we reached the counter by 5:15 we were denied check in and no consideration even after repeated requests. I have to reschedule my flight again via Bombay which incurred extra 25000 rs and loss of valuable time which made us very upset causing mental agony. As a routine traveller we adjust with your flight delays and other inconveniences but you did not even consider natural hurdles like rain etc and creating unnecesaary anxiety to travellers In such events No amount of Monetary compensation can passing the agonized passengers I suggest you to discuss about such events in your day to day meetings and train your staff to develop humanitarian view putting yourself in such situations
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        S
        suna@@
        from Jaipur, Rajasthan
        Jun 13, 2015
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        Address: New Delhi, Delhi

        I travelled by Indigo flight number 6 E 688 delhi to Jaipur on 13 June 2015 . while check in n luggage submission my bag was completely perfect. While collecting it during check out I noticed It was torn there was a hole in one side. I told the Available Staff at Jaipur airport regarding this to which I got the reply that next time if you travel this will not happen n they can't do anything. I am seriously disappointed n would never suggest someone to travel in indigo flights. I will share my bad experience with my colleagues n friends.
        I travelled by Indigo flight number 6 E 688 delhi to Jaipur on 13 June 2015 . while check in n luggage submission my bag was completely perfect. While collecting it during check out I noticed It was torn there was a hole in one side. I told the Available Staff at Jaipur airport regarding this to which I got the reply that next time if you travel this will not happen n they can't do anything. I am seriously disappointed n would never suggest someone to travel in indigo flights. I will share my bad experience with my colleagues n friends.
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          S
          Suman Biswal
          from Kolkata, West Bengal
          Jun 13, 2015
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          Address: Khordha, Odisha

          counter for my payment around 7.30pm. a indigo lady staff named Anisha was there. she was busy with her mobile nd having cheat chat with other staff in between.. when I repeatedly requested her for my payment... she got so annoyed that she shouted me to stay there and left the counter.. after few minutes she came back and again got busy with her Mobile. again I tried to draw her attention for my payment.. thn with a rough voice she argued with me. eve she was not willing to give my money receipt or ticket.. she was such a unprofessional staff with a arrogant behaviour that it can't be expressed with writing.. so its my humble request that management should go through this matter.. thank you
          my pnr no is H7QIFZ .due to my personal problem i reshedule my ticket by telephonic and i went to the ticket coubter of Bhubaneswar airport for my payment around 7.30pm. a indigo lady staff named Anisha was there. she was busy with her mobile nd having cheat chat with other staff in between.. when I repeatedly requested her for my payment... she got so annoyed that she shouted me to stay there and left the counter.. after few minutes she came back and again got busy with her Mobile. again I tried to draw her attention for my payment.. thn with a rough voice she argued with me. eve she was not willing to give my money receipt or ticket.. she was such a unprofessional staff with a arrogant behaviour that it can't be expressed with writing.. so its my humble request that management should go through this matter.. thank you
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            A
            amit0107
            from Mumbai, Maharashtra
            Jun 13, 2015
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            Address: Gurgaon, Haryana

            My flight 6E175 from varanasi to mumbai via delhi on dated 13 june 2015. It departs from varanasi 1 hr delayed. After reaching to delhi still its not prepared to take off from delhi to mumbai.Already its delayed by 4 hrs till now. Further also there is no positive sign. My infant child and another child of 7 yrs both are facing problems due to hunger and thirst. From airline side not satisfactory behaviour. Please do the needful.
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              R
              rajal12
              from New Delhi, Delhi
              Jun 13, 2015
              Resolved
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              Resolved

              Address: New Delhi, Delhi

              Dear Sir/Medam I HAVE BOOKED A TICKET IN THE NAME OF MR PANKAJ DIXIT AND MR MOHIT CHAUHAN WITH BOOKING ID NF[protected]. FROM AGARTALA TO GUWAHATI DT 11/06/2015 THEN I HAVE CANCELLED TICKET OF ONLY MR PANKAJ DIXT AND MOHIT CHOUHAN WAS SUPPOSED TO CHECK IN. BUT. AIRLINE SAID THAT TICKET OF MOHIT CHAUHAN WAS ALSO CANCELLED AND THEY DIDNT ALLOWED MOHIT FOR CHECK IN. MOHIT HAVE TO ATTEND AN EDUCATION FAIR IN GUWAHATI AND THEY DIDNT ALLOWED HIM FOR CHECK IN. THIS IS MISTAKE DONE BY YOUR AIRLINES BECAUSE AS PER MAKE MY TRIP RECORD TICKET WAS PATIALLY CANCELLED ONLY FOR PANKAJ DIXIT. PLEASE HELP ME TO GET MY MONEY BACK PLEASE ATTACHED FILE OF TICKETS AND CANCELLATION DONE ON MY PART. Thanks & Regards
              Aug 9, 2021
              Complaint marked as Resolved 
              Jun 13, 2015
              Updated by rajal12
              ETicket
              MakeMyTrip Booking ID NF[protected]
              Booking Date Fri,
              22 May 2015
              Itinerary and Reservation Details
              Indigo
              6E458
              Departure
              Agartala (IXA)
              TerminalIXA
              Thu, 11 Jun 2015 15:25 hrs
              Arrival
              Guwahati (GAU)
              Thu, 11 Jun 2015 16:05 hrs
              NonStop
              Flight
              Duration:0hr 40m
              Refundable Fare
              Passenger Name Type Airline PNR ETicket
              Number
              Mohit Chauhan Adult T7YNPP T7YNPP
              Pankaj Dixit Adult T7YNPP T7YNPP
              Important Information
              A printed copy of this eticket
              or eticket
              display on laptop, tablet or phone must be presented at the time of check in.
              Checkin
              starts 2 hours before scheduled departure, and closes60 minutes prior to the departure time. We
              recommend you report at the checkin
              counter at least 2 hours prior to departure time.
              It is mandatory to carry Government recognised photo identification (ID) along with your ETicket.
              This can include: Driving License, Passport, PAN Card, Voter ID Card or any other ID issued by the Government of
              India. For infant passengers, it is mandatory to carry the Date of Birth certificate.
              Get Flight Status on SMS by giving a missed call to[protected]
              or SMS(Normal SMS Charges Apply)
              @bookingsto[protected]from the mobile number used for your booking
              Cancellation & Date Change Rules
              Q. How can I cancel my booking?
              A. You can cancel your booking by logging on to theCustomer Supportsection of our website. If you are cancelling or
              rescheduling your flight within 3 hours of its departure time, kindly contact the airline directly. Please note that the booking can
              only be cancelled till 2 hoursbefore the departure of the flight. Customers who (have not cancelled their bookings) and fail to
              report in time shall be deemed as No Show by the airline.
              *Please submit your request under special claims for NonOperational
              Flights, Flights delayed beyond a specified time,
              Unutilized No Show tickets, and tickets directly cancelled with the airline, by logging on to theCustomer Supportsection of our
              website.
              Q. How do I make date change in my booking?
              If you want to make any amendments to your itinerary, please logon to our customer support section. Please note that the
              airline rescheduling/cancellation fee, fare difference (if any) and a MakeMyTrip Service Fee is applicable for making changes
              to the itinerary.
              Q. What are the charges to cancel my booking?
              Airline Type Sector
              Cancellation Fee
              Airline + MakeMyTrip
              Date Change Fee
              Airline + MakeMyTrip
              Indigo Adult AgartalaGuwahati
              Indigo now charges a penalty on the basis
              of time remaining before the departure of
              your flight. Please click here to know more.
              Indigo now charges a
              penalty on the basis
              of time remaining
              before the departure
              of your flight. Please
              click here to know
              more.
              *Cancel your ticket online (Customer Support ) and avail discount of Rs.150/(
              per sector) on MakeMyTrip Service Fee
              (Rs.400/per
              sector).
              ** MakeMyTrip Date Change Service Fee of Rs. 250 per passenger.
              The abovecancellation anddate change fees are applicable before departure and are per sector, per passenger. Ifmaking an
              amendment to your booking, then along with the airline and MakeMyTrip.com fees, you will also be required topay a
              difference in fare, if applicable. Please note that multiple flight sectors booked on one PNR can only be cancelled together.
              Q. When will I get my refund after cancelling my booking?
              A. The refund will be initiated within 3 working days for online cancellations and 5 working days for cancellations done on the
              phone. It may take an additional 714
              working days for the refund to reflect in your account, depending on your bank. You can
              track the status of your refund by logging on theCustomer Support section of our website.
              Q. Can I change the name of the passenger travelling?
              A. Your booking is non transferable and the name of a passenger cannot be changed. If you would like to change the name
              of a passenger, you will need to cancel the original booking and make a new booking for the desired passenger.
              Any refund claims arising due to cancellation or delay of flight by the Airline shall be subject to MakeMyTrip receiving the
              refund amount from the Airline. In the event Airline does not refund the amount to MakeMyTrip, MakeMyTrip
              Dear Rajal12

              We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

              We are getting the case facts checked and will connect with an update shortly.

              Assuring you best of our services.

              Team-MakeMyTrip Care
              Dear Rajal12

              Greetings of the day,

              This is to inform you that we have initiated full refund of Inr 2273.00 on 28-Jun-15 with refund reference number # 10434218 for booking wrongly cancelled for Mr. Mohit Chauhan. The same should reflect in your bank account as per your bank processing cycle.

              Assuring you best of our services.

              Team-MakeMyTrip Care
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                GOPAL KRISHNA DASH
                from Jaipur, Rajasthan
                Jun 12, 2015
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                Address: Varanasi, Uttar Pradesh

                DEAR SIR/MADAM, I HAVE TAKEN TICKETS OF YOUR INDIGO AIRLINES FOR MY TRAVEL ON DATED 12TH APRIL 2015 FROM BHUBNESHWAR TO VARANASI. THERE WERE TWO TICKETS, ONE WAS FROM BHUBNESHWAR TO DELHI AND THE OTHER ONE WAS FROM VARANASI TO DELHI. THE FLIGHT DETAILS ARE AS UNDER. DATE FROM TO FLIGHT NO PNR 1.12/4 BHUBNESHWAR DELHI 6E-256 LG2FKB 2. 12/4 DELHI VARANASI 6E-118 HC475K I HAVE TAKEN MY TICKETS CONSIDERING THE FACT THAT YOU ARE KNOWN FOR NOT DELAYING YOUR FLIGHTS. THERE WAS A SUFFICIENT TIME GAP BETWEEN TWO FLIGHTS AND I WAS CONFIDENT OF CATCHING MY FLIGHT DELHI TO VARANASI, BECAUSE OF DELAYING BHUBNESHWAR DELHI FLIGHT 6E-256, I WAS FORCED TO CANCEL THE MY TICKET OF DELHI VARANASI WITH CANCELLATION CHARGE OF RS2250-.I TOOK ANOTHER TICKET FOR MY ONWARD JOURNEY BY PAYING RS10, 430.24, BY FLIGHT NO 6E-176 DATED12TH APRIL PNR BEIGQE TOTAL ADDITIONAL BURDEN WAS ( RS, 10430.24, NEW RATE+ RS, 2250, CANCELLATION CHARGE- RS, 6001.00, OLD RATE = RS, 6679.24 JUST BECAUSE DELAYING YOUR FLIGHT. THEREFORE YOU ARE REQUESTED TO KINDLY REFUND MONEY REFUND MONEY RS 6679.24 IMMEDIATELY. IF YOU WILL NOT REFUND MONEY I WILL TAKE A LEGAL STAND AGAINST YOUR AIRLINES BECAUSE UNEXPECTABLE EXPENDITURE WAS MADE BY ME. GOPAL KRISHNA DASH DY GENERAL MANAGER STATE BANK OF INDIA ADMINISTRATIVE OFFICE VARANASI MOBILE [protected] MAIL ID- dgmvns.[protected]@sbi.co.in DATE 12.05.2015
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                  M
                  mhnzaziz
                  Jun 12, 2015
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                  Dear authority on 12th june 2015, i was supposed to board flight from Dubai to Mumbai which was scheduled at 11.25 am. I reached airport around 10.30 am, when i reached check-in counter one of your staff member was closing off. I requested her to check in but she refused saying that you are 5 minutes late. I apologised on being late then to also she just walked off. Then i roamed everywhere in Dubai airport if somebody can help me out to board the plane but nothing worked out. Eventually i wasn't able to board my flight. At last i called the customer and asked for my refund as its a refundable ticket But still nothing has been sorted out. Mohammed Hussain Ticket no. DEH83R
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                    A
                    ANOOPKR
                    from Kolkata, West Bengal
                    Jun 12, 2015
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi

                    hello
                    I am Dr Anoop Kunnummel Rajendran.I have experienced rude and insulting behaviour of indigo ground staff at IGI airport new delhi`terminal 1D
                    The name of lady at ticketing counter is kuljeet.she was very rude towards me.I was in th queue at 2pm on 6/06/2015 for my flight at 4pm.My flight number is 6E 259 and PNR-D4TTGS delhi to bhubaneswar
                    She asked me to go away when i asked for boarding pass.I asked her why she was talking to me that way.Then she said she has the right to talk whatever way she wished.Then she frowned at me and told me to leave immediately and went away from counter.I felt insulted and humiliated.I dont know who trained ms Kuljeet at Igi airport.Indigo supervisors kindly take action on this matter.
                    I am a regular indigo customer and frequent flier since last 10 years.Such a rude and insulting behaviour is a first time experience.I will reconsider my options o[censored]sing the service of indigo in future.
                    Dr Anoop kunnummel rajendran
                    MD MEDICINE
                    VIMSAR
                    Apr 15, 2023
                    Complaint marked as Resolved 
                    kuljeet kaur at igi airport, new delhi trained from imperial institute the matter was not resolved from customer end
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                      A
                      ajaydixi04
                      from Mumbai, Maharashtra
                      Jun 12, 2015
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                      Address: Hyderabad, Andhra Pradesh

                      I had a ticket booked with Indigo through MakeMyTrip for my family from Indore to Hyderbad for 31-May-2015. I booked another flight for me on the same route on the same date to pick my family. When I called Indigo on 30-May to verify the status, Indigo informed me that my family's ticket ( 3 members) was cancelled. When I asked for the reason they told that they got the instruction from MakeMyTrip to cancel the ticket. Indogo also deducted the cancellation charge on this ticket. I had to book another ticket for my family as my wife had to report to job. I had to pay additional 18000 rs to book the new ticket. I raised a dispute with MakeMytrip and indigo but both parties are not taking the ownership. My wife lost 15 days of salary (she is a teacher and could not join on first day of school 01-Jun) because of this goo[censored]p.
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                        debacomplain
                        from Gurgaon, Haryana
                        Jun 11, 2015
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                        Address: Mumbai City, Maharashtra

                        hi, I did my web check in Indigo mobile app booking one is X2LYRB.I was given automatic seat after web check in. I am quite confused when I am given some back aisle seat. When I called Customercare, they told o[censored] want to change ur seat, you need to pay for that. Could you please let me know what type of harassment is this? I am 100% sure there were no option of changing the seat. Please look the issue urgently. Thanks, Deb
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                          ojasmayur
                          Jun 10, 2015
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                          On 13/05/2015 While booking a flight ticket from Chennai to Varanasi, nd my ticket was confirmed, booking ref no. C9FC7D. I made my Payment of Rs.11, 219 through my SBI ATM card. Then i cancel ticket on 17/5/2015. Refund amount after deduction of charges is Rs. 8, 694. But till now I didn't get my money back. I call ur customer care no nd they said ur refund amount will sent u back in ur account on 20/5/2015 but refund amount not back in my account. I check my account but refund not credited in my account till today. I go to my bank but My Bank confirmed that my money has been not credited in my account. I request your attention and a favourable action Thank you... Mayur Kumar Chaudhary Booking ref no. C9FC7D MOB NO [protected], [protected]
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                            Nachiket dixit
                            from Hyderabad, Telangana
                            Jun 10, 2015
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                            Address: Hyderabad, Andhra Pradesh

                            My hand baggage was wrongly picked up by someone on 6 E. 383 from Raipur to hyd on 9th jun 2015 and I was sitting on 14 B . The baggage with me contains chocolate, lipstick, cap, nappies etc belonging to lady with child. My hand bag contains one medical book on movement disorders and cash of 25000 and car keys. We had approached hyd airport today morning and we are not getting proper response. We request indigo to identify the lady sitting near 14 B on that flight who had wrongly taken the bag. Please contact me on [protected] or [protected] and email id [protected]@gmail.com. Regards, dr Nachiket dixit
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                              santanulaha
                              from Pune, Maharashtra
                              Jun 8, 2015
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                              WE HAVE CANCELLED THE RETURN TICKETS OF 3 PASSENGERS, NAMELY, SHANTANU NANDY, PRANITA NANDY, AYAN NANDY (REF NO XYTS5Q, SPLIT REF NO WBV3MQ) ON 28.5.15 (FLIGHT 6E 342) OVER PHONE. BUT TILL DATE WE HAVE NOT RECEIVED THE CANCELLATION FARE.
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                                Chandan Tiriya
                                from Bhubaneshwar, Odisha
                                Jun 8, 2015
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                                Address: Mumbai City, Maharashtra

                                I was to fly on 01.06.2015. My flight timing was 4:45 P.M. for Bhubaneswar from Mumbai. On the same day I did web check in. Indigo airlines claims to be a hassle free trip through web check in, but it made me missed my flight. I reached counter at 3:55 P.M. and informed the staff about my flight. Instead of assisting me, he told me to go the last counter. And when I reached at the last counter the staff didn't let me board the flight. He was so rude. Kindly teach some etiquettes to your staff. Please refund my money. My PNR No. is M66M9P.
                                They did same with me also on 12th june 2015
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                                  ruoa
                                  from Noida, Uttar Pradesh
                                  Jun 8, 2015
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                                  Address: Khordha, Odisha

                                  The bhubaneswar beanch of indigo is horrible where all lady staffs are there in ticket coubter.. they are really disgusting who dont know how to behave with female passengers but they are too sweet with male ones. They dobt listen to your provlems . Helping tgem to solve ia next thing. They are arrognt and foolish. They are not customer friendly.they are waste and i am disgusted with the experience
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                                    Rohit_Sinha_15
                                    from Pune, Maharashtra
                                    Jun 8, 2015
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                                    Address: Pune, Maharashtra

                                    I have travelled from Indigo Flight from Ranchi to Pune via Delhi on 7th June from flights 6E 494 and 6E 105 (Z5RLFF). I had checked in one trolley bag (Light Brown Colour). I did not receive it on Pune when the flight landed on 5 pm.It contains expensive clothes, cash envelope of 10000 rupees and and electronic good.
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                                      balaramsamaddar
                                      from Kolkata, West Bengal
                                      Jun 4, 2015
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                                      Address: Ahmedabad, Gujarat

                                      To,
                                      The Chief Executive,
                                      INDIGO Airlines

                                      Inconvenience and Harassment To PWD Passenger - FLT.6E-135 on 04 June15-AMD to Kol

                                      I would like to bring to your knowledge that due to the negligence and inappropriate administration on your staff members as well as from management part my Pwd son Soutrik Samaddar was made to Board in a wrong flt.6E-237 instead of Flt.no.6E-135, Seat no.2C and he could not be traced till 3.45PM even after our repeated request to all the ground and crew members since around 3.15 PM onwards when we did not find him in his seat.The ground officer and Crew Members of 6E-237 was not perform his duty properly though my son was carrying Boarding Pass of Flt.6E-135 and they have not pay any attention to his request to board him in proper flight for such a long period of time( more than30-40 minutes).

                                      The incident could have created a great mishap to my family and Incoviniences to PWD passanger.It is a negligence of duty and harrassment.
                                      and
                                      In view of the foregoing, I want to know modus-operanding behind the incident seek appropriate justice and actions immediately.

                                      B.Samaddar
                                      F/o, Soutrik Samaddar, Cerebral palsied PWD passanger
                                      B-28, NABARD VIHAR, Nr. St. Xaviers' College Corner, Navarangpura, Ahmedabad-380006.
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                                        ajwant
                                        from Srinagar, Jammu and Kashmir
                                        Jun 4, 2015
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                                        Address: Ambala, Haryana

                                        dear Sir/ma'am i was booking ticket from chandigarh to srinagar on 30 may 15. in first attempt money deducted but ticket not booked (same was confirmed by customer care representative). even after 05 days i have not received my money back in my account . Although in my second attempt i have booked the ticket. So i request you to look into this matter. Passanger details : RUPINDER KAUR [protected], [protected]
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