IndiGo Complaints & Reviews

Horrible service provided by indigo airlines while travelling from Bombay-Patna with Indigo 6E-342 "Pnr status- DFCEUR" Yesterday[protected]. Yesterday I had a flight which was departed from Mumbai at 14:20 on[protected] and halted in lucknow for 30 minutes, along with the passenger deboarding at lucknow, they have dropped my luggage down in lucknow airport. I need a compensation regarding this, the inconvenience caused to me today as I dont have any clothes and other basic items to use. I had to go home without my luggage. What irresponsibility type of service are been provided by the indigo airlines. Can you please tell me how can I relay on this airline next time for my travelling. Even no response is been given from their side. They have told that they would be delivering my luggage at my home at 10:30AM in the morning on 17/05/2015, but still now I havent got any respond from their side nor any information about my luggage. Infact I have to call them 4-5 times regarding information about my luggage. I really facing trouble and need a compensation for it. It has highly disappointed me.

I narrate the harrowing experience on INDIGO airlines me and my friend underwent on CHN-DELHI-JAIPUR sector on 4th MAY. 1 Flight departed late, that was the least of the troubles to follow. 2 I asked for water and was served at 5 pm in the aircraft after taking off at Chennai. I open the flask at 9 pm after landing in JAIPUR and drank it straight . IT WAS SCALDING HOT. I was gasping for breath, mouth scalded. I had never asked for hot water, just plain water to drink.. I never expected to be served boiling hot water still steaming after 4 hours ! Such was callous indifferent attitude of the hostess, no mind application. 10 days after the incident, I she still cannot taste food.. taste buds burnt.. I was reminded of classic Mc Donalds coffee consumer case in USA in which US $ 640, 000 was awarded including punitive damages for serving coffee scalding hot which spilled on the customer. This is an identical case. 3. Indigo staff are extremely rude.. ground staff as well as the glorified servant maids in flight.. You ask for a glass of water .. the request is met with such indifference, you're lucky if you are served after half an hour.. They exhibit cold, impersonal, condescending attitude towards passengers.. don't even make eye contact when you ask for some service. 4. My friend and I who were travelling together got seats allotted ten rows apart. We had to request a fellow passenger to shift seats. You request an aisle / window seat with ground staff, you're sure to be allotted a middle seat. TRY IT. INDIGO ground staff have perfected customer dissatisfaction to the level of art. 5. All over India, many passengers are complaining, they have been offloaded and had miss the INDIGO flight though they checked-in at the counter well in advance.. only because by the time they reached the counter after waiting in the queue it was slightly below the 45 minute cut off. This is happening with alarming frequency at all airports at INDIGO counters. INDIGO insists they are on time.. VERY RUDELY ON TIME.. AVOID INDIGO Airlines like PLAGUE...

My dad (70 years old) who is not well and I had to book his ticket on an emergency could not board the indigo flight on May 13 at 6.30 PM from Bhibaneswar. He report at the airport at 4.30pm and took the boarding pass at 4.44pm. He checked in and was waiting for the flight. When the time came to board the flight he was not guided properly by the ground staff and he had to miss the flight. He had to book another ticket in Air India and landed at 11.30pm at Delhi. He stays at Berhampur which is 4 hours drive from Bhubaneswar. He started at 12.pm to reach the bhubaneswar airport at 4pm. Your ground staff was very rude; they harassed him and also misbehaved at the airport even after knowing that he had his baggage security checked in. They did not let him to board the flight. Even they snatched away the boarding pass from him. Further, I have been trying to reach out to [protected], [protected] and [protected] but couldn't talk to any customer care person. This was such a stressful experience. My entire family travel a lot by Indigo flight but this experience is unbelievable. This was a really terrible and horrifying experience for him as this caused a lot of stress and mental pressure as he is a diabetic patient. You are requested to kindly refund my money in order to restrain me from taking a legal stand against your airline.

Respected sir/ma'am My complaint is regarding the ground staff on duty today 13-May-2015 working in domestic airport T1 New Delhi. while issuing the boarding pass to flight bearing number 6E435 from Delhi to Srinagar departure time- 12:05 pm' some of your staff members( NAMELY DEEPAK AND HIS FEMALE ASSOCIATE SUPERVISOR) misbehaved with me and made some racial comments such as calling me a terrorist. Despite I being a frequent indigo flier my queries were not heeded upon. I even tried to contact the manager but they didn't allow saying that manager isn't available. "Such kind of behaviour is not expected of such an esteemed company as yours." This kind of behaviour has left a grave psychological impact on my mind. This was my worst indigo flying experience. I am anticipating a prompt action on your behalf against the persons involved or else i'll be forced to contact other sources.

I travelled on 10 May from Delhi to Hyderabad at 1540/1750 on flight 6E377 My PNR number is UDSGSK. I was carrying medicines in glass bottle, told at check in counter to mark it as Fragile . Also told him that its completely glass so need to be taken care of. When we reached Hyderabad, the fragile item also came in belt (number 3). It was not given to us personally. Glass bottle was completely damaged and medicine was spilled in bag. We bought this medicine for Rs 15000 from Delhi. This was our main agenda to bring the medicine and its broken when we reached here, This is not only a loss of money but also the loss of total effort of going to doctor in delhi from hyderabad. Request you to reimburse at least the money involved for medicine so that we can order it again and have it brought here again by some means. With the hope that you would consider our complaint and request. Regards -Sarika

sir/madam my name is bhanu prakash last month i travel in goibibo flight.i reach the airport very late the persons in help desk help me alto (hari babu, sheeba, priya.r, surfikkar).on request on me they gave me special permission to enter into the flight.once again thanks for all the persons who help me in the airport in goibibo help desk.

Sir/Mam, The transactions were happened during flight booking on 07may2015 and my bank account was debited with following details: 07-May-2015 TO TRANSFER INB Indigo Airlines INDIGO_AIR Payments Ref (1): DSBI[protected]IG00ZKROV4 TRANSFER TO[protected] INR 18, 938.00 07-May-2015 TO TRANSFER INB Indigo Airlines INDIGO_AIR Payments Ref (2): DSBI[protected]IG00ZKNXF9 TRANSFER TO[protected] INR 6, 326.00 There after i have booked my same tickets with another transaction with PNR- KYQBVD. and PNR R7Q73Z and done payment successfully on 08 May 2015. Till date my above mentioned transaction payment is not refunded to me, i have talked many times at your customer care there is no positive response i have got from your side in spite of several emails also, kindly look into the matter and refund the amount to my same SBI Account no [protected] at earliest. With Best Regards, -- Pankaj Maheshwari [protected]

I am travelling frequently with flights.I am not at all happy with the service which offers the indigo airlines to passengers. It is only money making business. I experience horrible behaviour from the indigo staff on airport. After long que I reach @6.40am on the boarding pass counter for my schedule flight 7.30am.staff told that you have miss the flight now we can not allow you to board the flight as boarding has been closed. I requested them to allow me to board the flight. But they didn't allow me.i requested to adjust me in some other flights where the seats might be vacant he told me that no there are no any seats available in next flight. He force me to take another ticket in the next flight. Where already seats vancant was there for the schedule flight 8.30 am .By doing all this activities. It was 8.10am when he issued the boarding pass for the schedule departure flight 8.30am. So if you take new ticket the boarding pass can be issued 20 to 25 min prior to schedule departure. But they will not co-oprate when you are well ahead. It is not at all expected. Many airlines adjust the passenger to there next flight where there are possibilities without making any single rupee.The flight in which I travelled by paying extra money was still having 10 seats vacant. So it's just money making business. I will suggest all my friends and family members not to opt indigo flight. Here I paid 6500 INR extra (for two tickets). which is quite heavy for me.

Dear Sir / Madam, It is very sad to inform you that this morning 02 Sr. Citizens (01 Pax suffering from Cancer ) were travelling in the Flight 6E 452 on 06 May 15 boarded the flight at 10:20 from Bengaluru - Mumbai. On their arrival at Mumbai there was no Wheel chair for the patient Mr. Mangal Moy Mukhopadhyay who is suffering from cancer to carry them back to the airport. They had to wait outside the aircraft in the scorching heat as no bus or any other carrier was available. It was very difficult for him to wait with their luggage outside. I would like the Management to look into this matter and explain why such thing had taken place even as days before we had put a request for the wheelchair.

Dear Sir/Madam, We had booked 7.55 pm indigo flight from Bangalore to Pune on 4th May 2015. The indigo flight was departed at 8.02 pm from Bangalore. We reached the Bangalore airport 30 mins before the actual time(7.55 pm) and also we didn't have any luggage for screening but still the lady on Indigo Boarding Pass counter(Bangalore) didn't give boarding pass. I requested the lady for the boarding pass for 4 to 5 times and also told her that we have very small children's(1 child 2.5 year old and 1 infant 1.5 year old) with us but she was not listening. Also, when I was talking to her she was not looking at me and was doing something on the Computer. The lady was very rude. The next indigo plane from Bangalore to Pune was at 5.40 am in the morning on next day. Since, other flight companies allow passengers to board the flight 30 mins before the actual time then why indigo flight company not allowing 30 mins before and need 45 minutes time before the actual time. Also, we didn't have any luggage so we could have boarded the flight but because of that rude lady we didn't board the flight. Actually, we had booking for 6 family members(4 adults, 1 child, 1 infant) and paid 30000 Rs amount for the booking and now I got only 1955 Rs as refund money. This was very frustrating experience from the Indigo flight company!!! Next time, I will think before booking indigo plane ticket for the travelling.

I tried to book an air ticket from Imphal to Delhi on 1st April, 2015 by using Net Banking o[censored]nion bank around 4.00 pm. However an amt of Rs.3, 769 has been deducted from my account but before confirmation arrived it was failed due to some technical error. Immediately I contact Indigo representative ([protected]) and they told me that the deducted amount would be refund to my act. within 4-5 working days. Unfortunately till today the said amt is not refund to my acct. After that I made called to customer care many times and unfortunately each representative told me that the deducted amt will get within 24 to 48 hrs. After repeatedly complaint on 20th April they send me confirmation ticket which I am not required it right now. So, the competent authority should take necessary action for getting my deducted amt. at the earliest please. Complaint on[protected] Reference: FD3D9H My details Ananda Kumar Ngangom Transaction ID S57832655 Transaction description:ePAY/To:BILLDESK PAYMENT/33599648/airtke Date of transaction:[protected]

I was traveling in your flight on no 6E 265 from Bhubaneswar to Hyderabad on 30th April 2015. I was told at Hyd that the baggage was wrongly despatched to kolkata. The same day I was to fly by emirates to CHICAGO and I had to leave HYD on 1st may 2015. I am yet to hear from you regarding the baggage. I was told that the baggage is located at kolkata. Please inform the details & Request U to inform the developments to my mail [protected]@gmail.com. I am now at Columbus IN USA. Regards C.N.MURTYNN

I was scheduled to with my husband to goa with Indigo 9331. Where due to some unforeseen event I reached to the boarding pass window at 7:15 am where my scheduled flight was at 7.50 am. The indigo people put me and my husband in no show passenger list stating that we are delayed for boarding. Where i have personally seen them boarding passenger who reach half an hour prior to departure. Indigo has been doing this to charge hefty amount of flight differentiation taking advantage of situation of passengers.I begged them literally to let me board the flight but instead they asked us to pay 17000 for the next flight. I really want authorities to take action against them as they have made this a business tact and sales measure. Being a low cost airline they have started earning profit in this way from passengers. If I was having 17000 Rs to pay as a flight difference why should I have choose Indigo as a airline to travel.I should have paid heavy amount like this and should have booked tickets for jet or air india. Please take action against them its my humble request as they are fooling people who are in package fares. They spoiled my honeymoon and my desire to travel on flight. They do this when their flights are full .Where they offer seats on high price to passengers who can afford the ticket and issue NO show for passengers who are traveling on air package. This whole racket is going on between the travel companies and these airlines.

Hi Team, My name is Mohammed Fahad and I had traveled by your airlines yesterday i.e 30th April 2015 from Dubai to Bengaluru. My PNR number is T5TZJS. I have attached a copy of my boarding pass issue to me as well. During check-in I had excess baggage of 5kgs and an over-sized baggage i.e. a 42 inch TV. The person at the check-in counter informed me that I would need to pay extra for the excess and over sized baggage. I paid in total AED 390. The receipt of the payment has been also attached. I asked the check-in person if the TV would be handled with care, he assured me that it will be taken with care and also showed me the Fragile tag that was put on the baggage. Thus I boarded the flight with ease of mind and reached Bengaluru and collected the baggage and reached home. On un-packing the over-sized baggage at my residence, I was taken by utter shock that my TV has gone through severe damage. The Display panel has cracked from the left end to the right. Examined the carton box and found that the baggage even though mentioned Fragile was totally mishandled. As the baggage is fragile and it is a TV and clearly mentioned in the carton box to place it vertically, I believe it was placed horizontally and heavy luggage placed over it or the baggage was not taken with care and was made to go through a high impact leading to heavy damage to the TV. I have attached the carton box photos and the video displaying the damage to the display panel. As you can see in the images there is a thermocol piece broken. That piece was broken in the very same place where the TV has endured major impact. Please refer to the images attached. Video Link: https://www.dropbox.com/s/i7q5dzu184l2kwm/VID_20150501_115854.mp4?dl=0 Could you please let me know why was my baggage mishandled in such a bad manner? Why was the fragile baggage not taken care as a fragile baggage should be in spite of the FRAGILE tag and instructions given on the carton box? Who is going to compensate me for damage caused by mishandling from your end? Thanks, Mohammed Fahad [protected]@gmail.com

Dear Sir I am K.Narasimha sah, a Chartered Accountant from Chennai. On 28th April 2015 I have travelled in Indigo Flight No.6E 311 from Hyderabad to Chennai along with 3 of our Office colleagues vide Seat Nos .12B, 12C, 12D 12 E. We were having 6 baggages and the same have been weighed for 72 Kgs by the Indigo Boarding Pass counter Staff at Hyderbad Airport. We have also paid Rs. 3, 000/= toward additional baggage charges for the excess...

I AM SORRY TO BRING TO YOUR KIND NOTICE THAT 23/04/15 I HAD TO TRAVEL FROM HYDERABAD TO NEW DELHI BY GOINDIGO AIRLINES. I HAD OBTAINED BOARDING PASS OF GOINDIGO FLIGHT NO.6E 302. VIDE PNR NO. L8FJKJ DATED 23.04.2015 DEPARTURE TIMING 17:15 HRS FROM HYDERABAD TO NEW DELHI. I HAVE DULY COMPLETED MY SECURITY CHECK IN AND WAS WAITING FOR MY FLIGHT AT SECURITY HALL. I WAS LISTENING THE ANNOUNCEMENT AND WAITING FOR MY FLIGHT. AT 17:40 HRS I CONTACTED INDIGO GROUND STAFF ABOUT FLIGHT STATUS AS THE TIMING OF FLIGHT HAS ELAPSED. CONCERNING GROUND STAFF APPRISED ME THAT FLIGHT HAS ALREADY LEFT FOR DELHI. I WAS UTTER SURPRISED AND ASKED THE STAFF THAT AS I HAVE ALREADY CHECKED IN AND HOLDING BOARDING PASS. NO ANNOUNCEMENTS MADE BY GOINDIGO TO CAUTIONING ME THAT FLIGHT IS READY FOR TAKE OFF AND I HAVE TO REACH THERE TO CATCH MY FLIGHT. GROUNDSTAFF AND MANAGER MR. ZALEEL RESPONDED THAT ANNOUNCEMENT BY INDIVIDUAL ABSENT PASSANGERS NAME IS NOT THERE RESPONSIBILITY. THEIR RESPONSIBILITY ABSOLVES ONCE YOU HAVE OBTAINED BOARDING PASS ITS YOUR RESPONSIBILITY TO REACH THE DESTINATION POINT AND COMPLETE THE JOURNEY. THIS WAS TOTALLY SURPRISING FOR ME AS OTHER AIR LINES WERE ANNOUNCING BY NAMES IF SOMEONE HAVE NOT BOARDED THEIR RESPECTIVE AIRCRAFT. I REQUESTED THEM TO ADJUST ME BY NEXT FLIGHT FOR DELHI SO THAT I CAN REACH AT MY DESTINATION POINT.THE WAY THEY HANDLED ME AND RESPONDED WAS JUST LIKE THAT I HAVE COMMITTED CRIME AND I HAVE TO APPEAR BEFORE EACH AUTHORITY EXPLAINING HOW IT HAD HAPPENED. INSPITE OF ALL THESE FORMALITIES I REQUESTED THEM TO ADJUST ME BY THEIR NEXT FLIGHTS. INITIALLY THEY WERE RELUCTANT TO ENTERTAIN MY REQUESTS AND DECLINED OUTRIGHTLY. AFTER PERSISTENT REQUEST THEY RESPONDED THAT THEY CAN SEND ME BY NEXT FLIGHT BUT I HAVE TO BEAR FULL FARE OF RS.13000. I REQUESTED THEM TO COMPANSATE ME FOR MY ALREADY FARE PAID TO THE AIRLINE.THIER RESPONSE WAS TOTALLY UNETHICAL AND NOT CONSIDERED MY REQUEST. THE TREATMENT I MET AT AIRPORT FROM INDIGO WAS ONE OF THE BITTER EXPERIENCE AND IT WAS A TOTALLY MENTAL TORTURE, STRESS FOR ME. THE WAY INDIGO HAS TREATED ME WAS CERTAINLY NOT APPRECIABLE AND THEIR APPROACH WAS TOTALLY INHUMAN AND THEIR MAIN MOTIVE WAS APPEARING JUST LIKE TO SALE THEIR PRODUCTS AND ONCE ITS SOLD THEREAFTER THEIR RESPONSIBILITY ENDS . AS I HAVE SUFFERED SEVERE MENTAL HARASSMENT AND MANAGED TO REACH AT MY DESTINATION POINT AFTER SPENDING RS.13000 TO OTHER AIRLINES. I REQUEST YOU TO REFUND MY TICKET AMOUNT IMMEDIATELY SO THAT I CAN COMPANSATE MY FINANCIAL LOSS UPTO CERTAIN EXTANT. I REQUEST YOU TO REFUND ME MY TICKETS AMOUNT WHICH I INCURRED FOR SAID FLIGHT. I AM ENCLOSING THE CANCELLED BOARDING PASS FOR YOUR REFERENCE PLEASE. YOUR EARLY ACTION WILL BE HIGHLY APPRECIATED. RANBIR SINGH THAKUR

I have been fan of indigo and prefer to fly indigo, but today in Chandigarh airport I had really annoying experience. Indigo is supposed to ensure a uniquely smooth, seamless, precise, gimmick-free customer experience but my check-in counter experience was totally opposite. The gentleman sitting at express check-in counter seem to be cross with me for no apparent reason. He had problem with everything. First he asked me to show identity proofs for both my kids - aged seven and four. I have not been asked identity proof of four year old anywhere in other airports so far. I wonder if you are asking identity proofs for all the kids which are flying with indigo. Then he had problem with my luggage. I was having one check-in bag. He said my bag weighs 32kg while the limit is 30kg "for porter". I am not able to find such rule on your website. He made me open my bag and take out few things. I had to carry those things in hand all the way since I was not having any cabin luggage. I was travelling with two small kids with no help. He really went out of his way to make that journey uncomfortable for me. I wonder why I deserved such a special treatment.

I travelled from Delhi to Mumbai by Flight 6E 149 on 27th April 2015. I had booked veg meal in advance with the ticket to ensure that I could have veg food of my choice on board, but I was informed by the air hostess that they have sold all veg food except sandwitch to the passengers on board, and I was only left with the option of sandwitch which was of very poor quality and taste. I am a frequent flyer and I never had such bad experience with any of the airlines except Indigo. All other airlines first provide food to the passengers who have booked food in advance with the ticket and then they sell the food on board. I realized that Indigo is offering very poor services and also the quality and taste of food is not good. I have decided not to travel by Indigo airlines in future and would also recommend the same to my friends and closed ones.

Dear Sir/Madam, On 22/04/2015, I tried to book a round trip for four persons from DEL to COK for dates 10/06/2015 and 07/07/2015 respectively through Indigo mobile App. But after payment I got an information showing that "your transaction was successfull, but can't able to book ticket now. Your money will be refunded within two to three days." But till the date I didn't get my refund. I'm here providing my transaction number and amount. txn# 748037 and amount Rs 43620. Kindly solve my problem and help me to get my refund.

Hi, Yesterday i have travelled from kolkata to mumbai by flight 6E 596 and my seat no 30A, I was not feeling well so i have request your air hostress to change my seat, but they told me will get back to me and after some time they have announced that few seats are available and if anybody want to change the seat they need to pay extra. I was feeling suffocation and not feeling well, this kind of behavior gave me a feeling that i will never travel or not even suggest to travel by indigo.