IndiGo Complaints & Reviews

I would like to raise the following concerns with Indigo Senior Management. 1. Flight cancellation was notified only 1 day prior 2. All the adults were moved in one flight and all children in another without our knowledge. It happened with 3 families travelling with me. 3. I had to be over the call with customer service for half of my day during the travel when I was supposed to do my local sightseeing which I finally missed. 4. Staff at Srinagar Airport terminal was very rude and gave me warning to call Security when I was requesting to move the parents and children in same flight. My overall experience with Indigo was pathetic. I lost lot of my time with them over the phone which I could have enjoyed in local sightseeing. I would never like to travel with this airline again in future.

I had a Group booking in indigo flight from Delhi to Goa for the date 27th March 2014 with the below details. Flt # Date From To Depart Arrive Seat # 6E321 27th March 2014 Delhi - Goa 11.20 am to 01.50 pm Booking reference: P3FNSH I would like to address the concerned authority about the subject matter Hi this is Yashodhra Chauhan, along with my 2 sisters named (Ankita Chauhan and Laxmi Pandita) I had booked the Flight no (6E321) Delhi to Goa 11.20 am, I reached to check in counter 40 minute before and they didn’t allowed me to board the flight as I was just 3-5 minutes late, because half the counters are vacant, and there was very long queue and when our turn came it was around 10.40 am. But they could have allowed me along with my 2 sisters, three o[censored]s Traveling first time; I requested many times all in vein but they did not allow us, I told her that Its your mistake, I am in the queue from past 15 minutes no body intimated about the closure of the counter .The response of the lady in check-in counter is so bad. She said it’s closed and talking to someone else and no even minding me. I was standing in queue before this. If I calculate all the time i reached the counter in time and they dint allow me to check-in. They are not refunding the money for the ticket too. They said they will accommodate in next flight in the afternoon and i have to pay Rs 7100 extra/ person = 21306..It was so Humiliating for me, because we don’t carry that much cash with us, with no option left I have to pay the fare difference for the next flight Of Rs 21306 through my Credit card. I NEED THE MONEY BACK. it was horrible experience with the indigo Ground Staff. I need proper justice as the delay was caused due the authority's own concern and eventually passed on to me. Regards Yashodhra Chauhan [protected] [protected]@gmail.com

I had a Group booking in indigo flight from Delhi to Goa for the date 27th March 2014 with the below details.
Flt # Date From To Depart Arrive Seat #
6E321 27th March 2014 Delhi - Goa 11.20 am to 01.50 pm

Booking reference: P3FNSH

I would like to address the concerned authority about the subject matter
Hi this is Yashodhra Chauhan, along with my 2 sisters named (Ankita Chauhan and Laxmi Pandita) I had booked the Flight no (6E321) Delhi to Goa 11.20 am, I reached to check in counter 40 minute before and they didn’t allowed me to board the flight as I was just 3-5 minutes late, because half the counters are vacant, and there was very long queue and when our turn came it was around 10.40 am. But they could have allowed me along with my 2 sisters, three o[censored]s Traveling first time; I requested many times all in vein but they did not allow us, I told her that Its your mistake, I am in the queue from past 15 minutes no body intimated about the closure of the counter .The response of the lady in check-in counter is so bad. She said it’s closed and talking to someone else and no even minding me. I was standing in queue before this. If I calculate all the time i reached the counter in time and they dint allow me to check-in. They are not refunding the money for the ticket too. They said they will accommodate in next flight in the afternoon and i have to pay Rs 7100 extra/ person = 21306..It was so Humiliating for me, because we don’t carry that much cash with us, with no option left I have to pay the fare difference for the next flight
Of Rs 21306 through my Credit card.
I NEED THE MONEY BACK. it was horrible experience with the indigo Ground Staff. I need proper justice as the delay was caused due the authority's own concern and eventually passed on to me.

Regards
Yashodhra Chauhan
[protected]
[protected]@gmail.com

This is to inform you, i was suppose to travel by INDIGO, PNR No.F9PUVQ, Flight No.6E-21 from Delhi to Dubai, Departure time- 16.55 Hours.But I was offloaded from the airport at immigration check counter. Reason provided for offloading- No POE stamp on the passport.I was informed about the same at the end moment where there was no possibility of taking any action for getting stamp done.There was no time left to get it done. Further extension or refund of ticket was also not given. Now i want refund of the ticket as non boarding of flight was due to reason provided above which was beyond my control.Thus i request you for refund of ticket fare of amount AED1033.

I have lost my boarding pass. I need same for LTC claim. Details are as follows:- Travelling from Delhi to Srinagar. Travelling date: 18/11/2013 Flight no:- IndiGO 6E-551 Please send duplicate or any other certificate to my email id- [protected]@gmail.com I will be very thankful to you. Thanks & Regards Santosh Jaiswar E-mail – [protected]@gmail.com...

Our seat A28A, 28B, travelled by 6E 238 from Jaipur to chennai on 01/03/2014, departure by 9.20 am and instead of reaching chennai airport by 1.20 pm, flight took us to Bangalore due to permission not granted to land at Chennai airport, and we were landed in Bangalore airport at 5.30 pm on01/03/2014, and we were given another Boarding passim 6E 272, seat 9A and 9B for me and for my wife and took off from Bangalore by 8.40 pm reached Chennai airport at 10 pm, so total delay for reaching chennai from Jaipur was about 9 hrs. 2. I booked all above tickets through clear trip vide Trip ID [protected]..and taken ICICI Lombard insurance . For claim for trip delay ICICI LOMBARD wants certificate from INDIGO, so I request you to issue me the certificate for trip delay in hours, so I can claim from them, Travellers Jayaraman Nagarajan Vijayalakshmi nagarajan

This is with reference to the limits for a person traveling international. Please advise anyone traveling on your airlines that they will be charged extra for the luggage. I am disappointed that the third party websites, do not show this when purchasing the tickets. Am looking to see if I can sue yatra.com in this regard.

I'm Neeraj Mittal My PNR No.is L5B1QP my flight tickets are cancelled by the website's or indigo computer's fault and from that moment only i have been with the customer care but they are not considering my case important and i have also complaint to customer relations but they are also not responding to me please study my case and contact me as soon as possible they said i will get a response in 24 hrs but today there 48hrs due but there is no response and in these hrs i have been with customer care for more than 15hrs but i am not getting any response and we have thrown complaints to customer relations but there is no response and also they have given us the wrong no..till today i am not getting any response please call me on my cell [protected], [protected] as this is a serious matter and call me immediately

Hi i was travelling on Indigo airline on 22nd march from Ranchi to Mumbai, My PNR No is KBJVGK and flight no is Indigo 6E 467. This flight was delayed by more than one and half hour and purely because of negligence of Indigo staff on ground. Flight landed in ranchi almost on time, weather was good, and also there was no technical fault. This was informed that flight was delayed because there were 13 infants on board and as per DGCA rule if its flying over sea, flight cannot carry more than 12 infants, and eventually all ground staff started negotiating with all 13 families to convince one family to get off the plane. and this process took more than one and half hour and we as normal consumer suffered in between. This is pure negligence and should not be tolerated by anyway and cannot be justified by simply saying sorry which i got when I called their call centre. I am not only demanding a compensation but also asking for a written apology letter from company. Regards Ravindra Dasoundhi

I had booked ticket from Bangalore to Bhubaneswar from Bengaluru round trip in May. At that time Bangalore to Ranchi flight was not introduced. Now if I want to convert that ticket to Ranchi it's not possible. This is not fair becuase the other flight was not there and I am booking in the same airlines. Don't you think you should consider to convert the ticket from Bhubaneswar to Ranchi?

I address this mail hoping that you will resolve my refund claim. My return ticket, PNR: D9HWFA,
booked for travel from Kolkata to Hyderabad on 4 th March.14, was cancelled vide my tel.request to your help line no.0 [protected], on 2nd March.14, and I was informed that after deduction of cancellation charges, balance amount of Rs.1507/- will be credited to my Bank of Baroda account, from which the ticket was paid. In spite of my several tel.reminders, I have not been paid the balance amount, and every time I phone your service help centre, I am told their supervisor is taking action, since the passenger did not show up, on the day of travel at the airport, no refund will be paid, this is is an outrageous lie, I dare to say, during recent tel.calls, to your help centre, they say that they will positively come back to me, by evening, and no such calls are ever returned. I fail to understand the reason for your such evasive denial, and this is disgusting. If you have decided that
I am lying, and am not eligible for refund, just say so, and we will just think what a reputed air line is capable of .
For your information, what has a customer got on his record for the requests one makes for cancellation of a ticket, except refer to his conversation with the help line no.? you do not assign any
ref.no or any other identification, except his PNR reference.?
Will you bother to at least acknowledge to this mail, or once again treat this as JUNK, and keep silent.
Mrs.Prakash Karra . an unfortunate passenger of your air line
e.mail id: [protected]@hotmail.com
tel.[protected]

Dear Sir/Madam On March 12, 2014 I canceled my flight from "Delhi to Pune" having booking reference number B71EHW. But after that I am unable to login to my indigo user account. My user id is shipra.er. When I click on "Forgot Password", I do get system generated password and after using that password I successfully get that "change password" page. But submitting this page throw "System encountered error". I am completely clueless...

I payed for for return flight from Kolkata to Goa on 1st March and Goa to Kolkota 30 March 2014. The card I used expired and so when I checked my bags in on 1st mech I was made pay for the flight again as I could not provide my card...this in itself is ridiculous ... Au wau is paid the full flight amount again at check in which was 11953 rupees. I was role bt the staff I would be refined we within 14 days . It is now 18 days later and still no refund. Flight no 6E345 and return flight is %E 343. Lindsey drunk is my name. Please email me in [protected]@hotmail.com I expect a reply and my full refund, Lindssu Druhan

Dear Sir, My name is Radheshyam gour, i would like to tell u that i have booked a ticket from jaipur to hyderabad for 01-dec-2012 and Pnr number of the ticket is JPSTDF, as i have cancelled my ticket.As i dont know that amount will be refunded back to me and iam regular customer of indigo airlines, so i kindly request you to refund my amount as early as possible. my contact details- Radheshyam Gour phn no-[protected] hno-9-26/1 bhavani nagar colony shadnagar-509216 mahabubnagar dist andra pradesh.

This is Gaurav Pratap Singh I am a sportsperson and usually travels by Indigo Airlines. But in the month of may2013 & Dec.2013, my luggage bags got damaged and they are refusing to pay me the full amount of my bags which is Rs. 14000. instead of that they are offering me Rs. 3000 + vochure of rs.1000 to me. pls help

I was going to board an Indigo aircraft from Ahmedabad to Kolkata in a few weeks time. I inquired of them as to whether Id be allowed to carry a guitar with me as cabin luggage. I was refused. I would like to bring to their attention that musical instruments especially wooden ones are very sensitive to temperature changes. If I have to check my guitar in, it will lead to permanent damage to it's bridge. I kindly request you to make exceptions in case of all wooden instruments. hoping to here from you soon. Thanking you, Your's faithfully, Kanan Shah

I have booked ticket for 2, for return journey from Bangalore to Mumbai - PNR : 6E-Z5F24P#6E-YBFZVA Tickets costed me 8924 INR in total. I cancelled the tickets 12 days prior to journey. I had done my booking through easemytrip.com. Now when I asked for cancellation they didn't inform me on "Increased Prices, that is double of previous charges" and directly cancelled the ticket. Cancellation charges -> 1500 per ticket/ per sector by airline & 250 per person/ per sector by easemytrip -> 7000 INR Ticket charges -> 8924 INR So I got approx. 1924 INR back on cancelling a 'Refundable Ticket' ? This is almost as good as non refundable ticket. My point here - 1. If Indigo had doubled the cancellation fare, why no prior information on same? 2. If Indigo charges approx base fare 1700 per ticket and cancellation on same is 1500 per ticket - How is it worth calling Refundable ? 3. Ticket cancellation should be in accordance to ticket price. 4. Why easemytrip never informed on cancellation price on their site? 5. Why easemytrip cancelled 'Without informing me of charges"? It went off as soon I asked for it. This is sheer cheating consumer on 'sale' offers saying buy cheap tickets and hiding them under refundable section - where as it is as good as non refundable. I was going by previous charges i.e. 750 per person/ per sector by airline & 250 per person/ per airline by agent - around 4000INR as cancellation charges - But ripping almost the entire ticket cost is not justified; esp. with no consumer confirmation. Pls resolve it at earliest.

I was traveling from Bangalore to Hyderabad on the 16th(Sunday) of February, My flight was to depart at 1500 hours, which was rescheduled to 1700 hours. I was at the airport by 2PM. But since on the outside screen, the message displayed said that the flight was again delayed by 25 mins and the ETD now was 17 -25 hours. But after I reported at the counter, I was denied the boarding pass stating that your flights were over-booked. But, I was at the counter by 16;57 hours, about 30 mins before ETD. I was also treated shabbily at the counter by the Indigo ground staff named Shwetha(ID no. 11023) and Sandhya(Id no. 11924). I had to pay extra to travel by the 8PM flight, which was unfair. I want an action immediately and the extra money I paid of Re.3657/- . if I don't get a reply within a day or two, I will be forced to go to consumer court against this.

Dear Sir I book ticket through indigo authorized website, for travelling from Hyderabad to Bhubaneswer ( for two passenger) . payment was made through net banking, the amount Rs 10862 is deducted on 24/02/2014. ( Ref. No. IGR3210638). I did not receive any ticket, when I contacted costumer care, they told me ticket is not book. I request you to return back the amount my Contact details Name : Jagannath Nayak e-mail: [protected]@rediffmail.com Phone : [protected] Thanking you Jagannath Nayak

I want to purchase tickets for my family by credit card through website, but I am not a part of travelling. So, when I asked al rais travels they said I can't purchase for them. So, please advise me I can purchase ticket for my family or not. During last travelling to India, I ask at airport one of your team member during check-in. He said I can purchase and the traveller should bring the copy of credit card. So, please advise me I can purchase the ticket are not.