IndiGo Complaints & Reviews

I have booked ticket for my jouney on 20.07.13 from trivandrum to Delhi (INDIGO- 6E-176 - PNR : FZY7RX ) through makemy trip ( Booking ID NF[protected]. It was cancelled on 13.07.2013 through them. They advised me that it was cancelled on the day itself and the proceeds(rs.15,322/-) will be credited to the Bank Account(my wife's(K.M.Jyothi) at SBT,Peyad, Trivandrum, Kerala) from it was debited.The details given by then are shown...

Our ticket from Trivandrum to Delhi was cancelled by them without our consent. When we reached airport we get to know that our ticket has been cancelled and u need to book new tickets. No message no email or any communication was sent by indigo airlines for cancellation of tickets booked by us in advance. when we talked to their customer care executive they said your ticket has been cancelled by your agent (Cleartrip) Cleartrip is saying...

I had missed my flight from Jaipur to Bangalore on 24th June 2013. Details of ticket-------Issued By :6E Airline PNR -CUT6BS
Ticket Status CONFIRMED
Passenger Name AZIZ/SHABNAM MS ( other details-----. ADT JWWCPN[protected].00 24443.00 Live JAIPUR BANGALORE 151 Regular Far 24/06/2013 06:10 24/06/2013 09:40 6E).

On asking for refund I am being informed that according to indigo records I have boarded the...

Hello,

I had booked a Flight Ticket with Indigo for Bhubaneswar to Hyderabad. The Journey date is 20th October 2013. I booked the ticket on 4th August 2013 @ Rs 4168. But to mu surprise, when I checked the price details for the same time same flight on 8th August 2013 it was Rs 2803. Within 4 days the price was reduced by 1300 Rs. So I assumed to get the excess amount they had charged me. I called up to customer care, and they...

I want to lodge a very serious complaint against indigo airlines. We reached mumbai airport at7 40 for our 8:36 flight to Delhi. We checked in at 7:52. After that we went on the washroom and bought water and stuff and reached the game at 8:15 to which we were told that the flight has left. We have to pay 4900 as cancellation and reallocation charges which is so ridiculous. Why should we pay both cancellation and reallocation charges on a...

Date of incidence: 1st May'2013

I reached airport at 5:10 am by airport bus . As I entered, I saw a very long queue for check-in for Indigo. I was in the line for around 20 min when Indigo manager called for passengers travelling to Nagpur/Indore. I went to him and was allowed to jump the line. He asked some o[censored]s to go to counter 2, which is a baggage drop counter. Since Indigo person had asked for, I went ahead to counter...

hi we have booked from chennai to vizag by indigo in july as our return ticket. we were taking indigo flight after we reached chennai from bangkok by thai airways.we were 4 o[censored]s together and we have purchased a tv each at bangkok in which 3 were 40inch and one was 32 inch.
in thai airways they checked in all our laugage and no extra charge was charged for tvs and all our luaggage was boarded with out any issues, once we came to chennai...

Mr. n l choudhary had boked 5 ticket from go indigo Mumbai to bankok boking date 5/01/13 my travling date is 12/2/13 due to some uncertlity one of my calluge could not travel with us to bankok so had can cansal the ticket . Ticket pnr no. WN8ZCQ,passanger name is girdharilal chawla,he had give us outhority letter & id froof to collect refund ticket .but when mr nL choudhary ,went to santacruz airport with following outhority letter...

Dear Customer relation officer,
Please find Itinerary -HU4JCW, booked on[protected] for flight From - Hyd to Raipur on[protected].
We had paid Rs 200 for SSR + rs 100 for convenience total rs 300 extra while booking ticket to get priority seat 05A at the time of booking of ticket i.e. On[protected]. Which is visible on issued itinerary as well.
When Passenger Approached to Indigo counter at Hydrabad Airport on[protected],...

My cousin, Chanakya, was supposed to travel on Indigo airlines from Bangalore to Pune by flight 6E 102 on July 07 with PNR no# PUV4DT. Flight departure time is 9:50AM. We did a web check-in night before, but the agent says I had only selected seat no. Website is so pathetic, it allows only seat selection, but not web check-in. I thought that was web check-in. We paid 50 Rs to collect the printout from front desk and they asked us to check...

Hi,

On purchase on board meal voucher along with ticket I have paid Rs. 480 for return journey ( Pune-Nagpur as on 20/06/2013 and 21/06/2013). but while serving the food on fly they offer me only one food and one beverage , one side they give me one cashew + one drink ( cost 100+60) and other side they give me one cookies+one drink ( cost 50+60) put together they give me only 270/- equivalent food , while I ask for other...

i rajesh kumar shahi had a bad fate to travel with indigo on 4 june 2013 from bkk to kol.by flight 6E078.we reached kol. and had a connected flight to lucknow and on kol airport could not receive one of our bag.our bag contained valuable things for the purpose of marriage.we filed a complain but our bag is not yet found.staff members promised us our compensation money of 25000 thai bhat.i hope you would pay the compensation as soon as possible...

As not getting reply from Indigo Airport authority on the damage they did to my bag; i am finally writing to consumer forum,
This is mental and monitory pain through which a customer is going through; please take care.

DESCRIPTION -->
Name – Ankur Jain
Tracer file no - BLR/6E/153/2033
Ticket number – RRW2ZBR
Baggage tag number – 565J5
Date - 7th May 2013
This is...

My wife and son travelled from Bangalore to Dubai (Ref: LRH6CT). At Bangalore, they were issued boarding pass only upto Hyderabad. At Hyderabad, my son was refused boarding pass to Dubai stating that " OK to board" is not available. He was out o[censored]AE for more than 8 months. I paid the penalty and they were having copy of NOC from the Dubai Immigration.

When I wife called from Hyderabad, I wanted to...

Hi Sir/Madam
My father had booked air ticket for Indigo Flight "Lucknow to Bangalore and Bangalore To Lucknow" journey Date : 25th April 2013 for four passenger,
in which i ticket was cancelled on 24th April 2013.
Till now no refund has been paid and while asking about transaction id, call center gives us time to call them after 24hrs.
Details
PNR: orm5aq,
Travel Details : Jayesh Srivastava...

My PNR no LWJ3AP we had a flight on 19may 2013 at 5.55am ,but. Due to an small accident which took place near the airport by our car we were delay to come at the airport 4min prior to the departure time,we requested them to please consider us but your staff was not giving a valid reason she was replying that we will take time to make boarding pass,such silly reason was state end to us,we had a great loss due to the staff at the airport...

Dear Aministrator

Its really regretful to state that I have not received my refunded amount on account of cancellation of my Indigo package availed , even after 20 days.
Booking date through Ms Nupur 25th April,2013
Cancellation date 25th April,2013
Package for 3 days
Passenger Name Ms Janak Chopra and Ms Kanu Sehgal

I had called not less than 20 times for thr same, but in vain.Mr....

This is just the starting of the complain......travelled in INDIGO for more then 20 times but was shocked to see the response of the Airline authority when my mobile was stolen from Check in baggage and my new camera was totally damaged.I went to the Airline authority for help but was denied any action and in return they told that this has been done by the customs.Checked with custome at Kolkata and found it was mistake of Indigo.
This...

Hello

This is Kanchan here. Following is the complaint I have put forth to IndiGo Airlines. Hope I get a speedy response.

I would like to bring to your notice a rare scenario in which a lot of people had to go through a bad time.

My Husband (Jinesh Mewara) was supposed to travel from Vadodara to Bangalore in flight no “6E 212” today i.e. Wednesday, May 15, 2013. His flight was scheduled to...

I booked Indigo Flight through makemytrip. I checked in on time and was in queue for boarding. The boarding was still happening when i went to the washroom but when i came back after 2-3 minutes they did not let me board. The ground staff was very rude and was screaming. It was my brothers engineering entrance exam in Bangalore but they did not let us go. They adjusted one ticket (after paying charges and difference in fair of 4000 rs) and...