IndiGo Complaints & Reviews

Hi, This is regarding Booking ref:E9VWUD, I booked by paying a round trip fare of Rs. 23, 182 for my wife and 3 yr old kid travelling to Bangalore from Kolkata on 28th Jan, 2015 and returning back to Kolkata on 15th March'2015. But due to emergency, when I inquired about changing the return flight to 9th March, I was told that earlier booking is non-refundable and for new changed flight booking schedule on 9th March'2015, I have to pay the full fare.The reason given was that my earlier round trip fare was special fare and non refundable for which I have no knowledge and nothing is mentioned on the ticket. Just asking, 23000 which is a way expensive to be considered as discounted fare/special fare is totally non refundable when I am changing the flight almost a month in advance? This is how ridiculous Indigo has become. Thanks, Sameek

This is regard to your PNR M6IFRP booking which i had made through a travel company. In all my travel stints with Indigo and other airlines, we get a clear message from the airline about the travel schedule a day before. In this case this was not received. In addition, due to other pre-occupation, i missed the itinerary and hence could not take today's morning flight. I had been desperately seeking to speak to your team through the day. In one of the calls i was put on hold for around 90 minutes (1 1/2 hour) and other call a while back i was put on hold for more than 22 minutes. This is actually painful and disgusting. It is requested that a thorough investigation of the SMS failure and also the lackadaisical approach of your help desk team which has resulted in an extremely frustrating experience. Further i would seek accountability on the failure and the consequential losses.

sir i m a defence personnel going through lot of travels in a year.50% fare concession was a great help n gesture.but unfortunately it is reduced to 25% which forced me to book a ticket much a cheaper price in air india...i was a frequent flyer who had to change airlines because of new buisness ideas you adopted...hope you understand success remains intact if the base remains right which you were following...good luck

Dear Sir, Utter harrasment has been caused my wife and son infant travelling in your flight .Firs the flight was delayed by one hr then /birth certificate asked for infant /then charged Rs 9000 for Infant child travelling./Flight was to take off at 1.45 but delayed .Very bad experience /Worst ever flight operators seen. Why dont alert message is issued urging the passengers to carry a birth certicate to all the infants/child boarding the plane. I IndiGo Passenger (s) 1 .MRS NIDHI SHARMA INFANT: KRISHNA SHARMA IndiGo Flight(s) Date Departs From To Via Flight Dep Terminal Arrives 18Feb15 12:45 Mumbai Delhi 6E 168 1 14:50 Booking Refence Status Booking Date Payment Status Q2U14Y CONFIRMED 09Feb15 Approved Sanjai Sharma [protected]

I was booked on Indigo on 18 th feb 2015 Bangalore to Mumbai 8.30am. When I reached the airport we were to.d flight was delayed then at 9am we were told halfway through boarding that runway is closed for aeroshow.the airlines and airport knew the aero show was scheduled in Bangalore and the timings in advance. Why did they take bookings for that time period.they cancelled my tickets and left me stranded. I was travelling for an urgent business meeting scheduled at 11.30 am in Mumbai which caused huge losses and include the stress, trauma and embarrassment caused to me.i had to lose hotel bookings amount, cab to and from the airport. I need compensation for all the physical, financial and mental trauma caused by Indigo airlines Tyagarajan Viswanathan iyer

Hi,

This is regarding Mumbai-Ahmedabad Flight '6E - 213' on 14 Feb at 7.45 AM. I have another Spice jet flight that landed on Mumbai airport at 7 AM. The baggage line takes 15 minutes and I reported to the Indigo counter at 7.15 AM. They have refused and were rude by saying Not Possible statement to me. My whole day was ruined, I need to attend my friends marriage on the same day and its not possible for everyone to buy tickets at any rate and the next flight was at 4.20 PM. This was a loss of time and money. I want my whole money to be refunded. I have booked it through Makemytrip. This is not enough they have sold one ticket on a higher price (i am not sure if this is of my flight) but this was only 15 minutes prior to the flight time. So, they only want money at that point of time. This is one of the bad experience I have. I have missed my flight reaching 30 minutes prior to my time.

Confirmation Number #NF[protected]

Sir, I am alankrit bajpai a law student from Raipur. I was traveling from Lucknow to raipur On 17 feb 2015I had a connecting flight which stopped in delhi. I arraived at delhi by flight no. 6E-309 from lucknow to delhi at 4:00 pm. Then my next flight was at 5:40 no. 6E-485 from Delhi to raipur. I had the boarding pass but because of some medical issues i was a bit late to go at my gate number 18. I received no call or any announcement at the airport . I reached at 5 :28 but they did not allow me to go at my flight . Rather they gave me flight which was the next morning at 6:55 am And took 2450 rs. Plus i missed my college and even have to pay the accomodation charges. I need thethe refund of my ticket as well as accomodation charges as it is not my fault. Thanking you Yours faithfully Alankrit bajpai [protected] [protected]@gmail.com

Dear Sir, I am Senior Manger In Hindustan Unilever & I am a frequent flier of Indigo air lines, on 12th Feb, my flight no 6E403 was from Mumbai to Nagpur, I got the boarding pass in which, boarding gate no 9 was mentioned so I was sit in front of gate no 9, other passengers of same flights were also sit there, I had also confirmed to your ground staff about the departure time & also gate no, she told me that you will get boarding from Gate no 9, but when I did not get any announcement about boarding, I asked to Ms Poonam, She told me that your flight is about to departure, you have to go to Gate no 1, that time only five minutes was left to take-off the flight, suddenly Myself and other passengers rushed to the gate no 1, in which some were old persons (Two old sardar je), at gate no 1, I asked the contact no of manger to complaint it & I got the mobile no of Mr Hakim, I tried to contact him on phone, but he was not ready to listen any thing & told me that this is your fault, I had also told him that on boarding pass, gate no -9 is mentioned, and you have not made any announcement to shift at gate no 1, other passengers are also sitting there. but he was not in the way to listen any thing at the same time one person start to shouting on me, I asked his name, but he did not tell me as I tried to see his name plate suddenly he turned but when other passengers to stop him this type of behavior & asked his name. He reply that I am Ruchit (or Rukshit) & replied to all passengers" KAR LENA JO KARANA HE, ME BHI DEKH LUNGA" You can understand the behave & working style of your ground staff, by this type of behave I would be never prefer to fly with Indigo & also suggest to my near & dear to not fly with Indigo. I will also discuss to my seniors to not adopt the service of Indigo in future I want to know If your staff misbehave with the passenger, what is the disciplinary matrix & in this case what action you are going to taken. Ravinder Singh Manufacturing Manger Hindustan Unilever Ltd

IN-HUMAN AND INDESCENT ATTIDUE OF INDIGO STAFFER Kind attention, Management, Indigo Airlines: Dear sir/madam, We are Sorry To Bring To Your Kind Notice That On 14th Feb 2015 Total 7 Of My Team Had To Go To Bombay(Mumbai) And we Booked Your Flight No.6E 319. Vide Pnr No. Ny3Rqt. We Had Reached The Counters At 4.50 Am And Boarding Pass Was Issued before 5:10 AM, After Getting to the Security Check Where Due To Huge Rush And Long Line We Could Able To Manage And Rush To Board Flight By 5:30 Am, Whose Dep Date And Time Was 14th Feb 2015 For 5.50 Am. Your ground staff(the person who was standing at Gate No: )was very rude; he wasted so much time on arguing with us rather than trying to contact the Flight people for entry o[censored]s and he was so reluctant to listen to us and oblize even after we explained him that we all 7 were suppposed to attend our company corporate meeting at Mumbai and also our jobs at threat and he also knew that there were no seats available in the next flight at 8 am. He did not let us check-in to the flight. This was a really terrible and horrifying experience for us and caused a lot of stress and mental egony on us as we requested to board the flight which was not yet started, he was so rude, in-human and have in-descent attitude he was not customer oriented or service oriented. We are going to take action on this and going to file a legal case on this, before proceeding to legal case we though to bring to your kind notice for any support for the damage happened .. Highlighted Points – · We were on time in the Airport .. · We were issued boarding pass on time i.e. before 5:10 AM · We reached in the security check at before 5:15 AM (Held up at security for around 15 minutes) · Dep Date And Time Was 14th Feb 2015 For 5.50 Am, Indigo Staff said he was not allowing us due to the flight door was close, · How could before 20 Min door would be closed ? · We were requesting that we are total 7 Members and all have to attend important Management meet · The person standing at the Gate was reluctant and rude wasted time in arguing rather trying for our check in · We were then forced take other flight i.e. Air India by spending more than 14700/- for each tiekct (one of them per head to attend a meeting, but we were still got late to and were penalised by company for the same ... · We are going to file a legal case for the damage on Indigo airlines.. The following is the list of passengers who suffered due to the above incident: 1. Mr Gopal B 2. Mr Ramarao T 3. Mr Satish Burra 4. Mr Srinivasarao 5. Mr Suryaparakashrao Nambula 6. Mr Ramakrishna TGV 7. Mr Ekambara rao

To the concerned authority, My name is vijay anand. Today i boarded Indigo flight from mumbai to chennai. At the Indigo ticket counter at mumbai i faced a problem . Actually i was travelling with my parents who were senior citizens. The lady who servicing at the ticket counter did not know how to behave with the passengers. She told me that I was carrying 11 kg hand luggage which is not allowed. so i discarded some of my things . While removing some of the things i have to search and remove those things which will not be needed. Hence it took me sometime . Here i want to inform you that i was not event in the way of other passengers who were standing and was discarding the things from little away from the counter. She suddenly told me to get to some other place and discared ur things in a rude way and when asked for some assistance that can i get a volunteer so that i can threw away those things she told that you have to do it yourself . I can see so much Indigo volunteers were there. I felt like i was treated in a very bad way. This was one of the worst customer service i experienced in my life while travelling by flight. Hereafter I will definitely will not book a flight ticket ever in a Indigo as i felt very much ignored and disrespected. ticket details - NF[protected], Indigo flight Number - 6E 279, Time of travel - 2.45 PM, 16th feb 2015 Passenger details - vijay anand.L, My parents - MR. Lokiah and L. girija I kindly request the authorities to provide those ladies issuing the ticket and weighing the baggage good training how to behave with the passengers. Thanks, vijay anand. L

Hi, My name is vijay anand. Today i boarded Indigo flight from mumbai to chennai. At the Indigo ticket counter at mumbai i faced a problem . Actually i was travelling with my parents who were senior citizens. The lady who servicing at the ticket counter did not know how to behave with the passengers. She told me that I was carrying 11 kg hand luggage which is not allowed. so i discarded some of my things . While removing some of the things i have to search and remove those things which will not be needed. Hence it took me sometime . Here i want to inform you that i was not event in the way of other passengers who were standing and was discarding the things from little away from the counter. She suddenly told me to get to some other place and discared ur things in a rude way and when asked for some assistance that can i get a volunteer so that i can threw away those things she told that you have to do it yourself . I can see so much Indigo volunteers were there. I felt like i was treated in a very bad way. This was one of the worst customer service i experienced in my life while travelling by flight. Hereafter I will definitely will not book a flight ticket ever in a Indigo as i felt very much ignored and disrespected. ticket details - NF[protected], Indigo flight Number - 6E 279, Time of travel - 2.45 PM, 16th feb 2015 Passenger details - vijay anand.L, My parents - MR. Lokiah and L. girija I kindly request the authorities to provide those ladies issuing the ticket and weighing the baggage good training how to behave with the passengers. Thanks, vijay anand. L

Dear Indigo Team, I Am Sorry To Bring To Your Kind Notice That On 14th Feb 2015 Total 7 Of My Team Had To Go To Bombay(Mumbai) And we Booked Your Flight No.6E 319. Vide Pnr No. Ny3Rqt. We Had Reached The Counters At 4.50 Am And Boarding Pass Was Issued before 5:10 AM, After Getting Security Check Where Due To Huge Rush And Long Line We Could Able To Manage And Rush To Board Flight By 5:30 Am, Whose Dep Date And Time Was 14th Feb 2015 For 5.50 Am. Your ground staff was very rude; they harassed me and also misbehaved at the airport. Even after knowing that I have my baggage was security checked. They did not let me check-in. This was a really terrible and horrifying experience for us and we caused a lot of stress and mental pressure on us as we requested to board the flight which was not yet started to allow, he was so rude, un-human and in-descent attitude of INDIGO staffer who was not even attending to us and was discussing with his colleagues related to some general topic .. You are requested to kindly refund my money or issue me a ticket for tomorrow's travel or a ticket voucher in lieu of the above mentioned ticket in order to restrain me from taking a legal stand against your airline. We are going to take action on this and going to file a legal case on this, before proceeding to legal case we though to bring to your kind notice for any support for the damage happened .. Highlighted Points – · We were on time in Airport .. · We were issued boarding pass on time i.e. before 5:10 AM · We reached in the security check at before 5:15 AM (Held up at security for around 15 minutes) · Dep Date And Time Was 14th Feb 2015 For 5.50 Am, Indigo Staff said flight door was close, · How could before 20 Min door will be closed ... · We were requesting that we are total 7 Members and all have to attend important Management meet · Staff was reluctant and rude and discussion some personnel issues with their colleague rather facilitating us and wasting time.. · We have to take other flight i.e. Air India by spending more than 14700/- per head to attend a meeting, but we were still got late to and were penalised by company for the same ... · We are going to file a legal case for the damage ..

Hi, Me and a friend of mine have an exam tomorrow n we were suppose to be boarding an indigo flight today. The flight was scheduled at 12.25pm which was re scheduled then at 11.50am. we came to the check in line at 10.25 and was still there till 11.10am. The bad management you have of managing your customers. No decency and no proper line management. anybody is pushed forward. No announcements for the emergency check in. We reached the counter for check in at 11.15 and the answer we get is that the flight is closed for passengers and there's nothing they can do. 45-50mins before you don't let us enter!! And just us there were few more people who were dealing with the same issue. Nobody even came forward to call for the flight. We waited enough there people! We had to reschedule our flight which was highly inconvenient and disappointing. We are students who travel on a regular basis but this type of behaviour has never happened before. You people should be ashamed. You people have no customer care values. The employees were laughing there while we were dealing with the situation. No body was even bothered to help us around, You're airlines is pathetic and i am going to put this in as many places as i can. You people have no respect for customers and the casual attitude is very disappointing. I'll recommend everyone never to book flights with you again. Saumya Saksena saumya.[protected]@gmail.com

I have booked my ticket from indigo app. A flight from indore to hyderabad for 15april of Rs 8488/-. But when i got to complete the payment an error got occured. Payment got deducted from my account but no ticket has formed. I am so lost and so upset from your service. You have lost all my believe. I got email from citrus payment gateway.which contains. Merchant Order number: 42a23001be945e3bdbf4a12c949c Citrus Reference Number: CTX[protected] Order Amount: 8488.00 INR Transaction Date & Time: Feb 08, 2015 03:43:39 PM. Aditua soni [protected]

Hi,
My name is Tejaswini. I have booked a flight ticket from Bangalore to Bhubhaneswar in indigo's website() on 5th Jan 2015 with reference number #SBCEGQ for 7th Feb 2015. Also I have booked return ticket with reference #Y5UJHS for the date 9th Feb 2015. Costs are 7, 187/- and 5, 293/- respectively.
On 6th Feb 2015, i recieve a mail from [protected]@goindigo.in, that my ticket is cancelled. Infact both the tickets have...

dear sir this to inform you that, a "Samsung Galaxy Note 3 mobile" has been stolen between Ahmedabad(AMD) and Kolkata(CCU) during travel by Indigo 6E-135 Dated[protected]. The PNR is "PEUJGE". I Mr. Indranil Mridha and my wife Mrs. Poulami Sen Have reached Ahmedabad (AMD) airport at 15.10 Hrs. for check-in and Boarding Process. During the Check-in Boarding My wife Poulami put her Brand New Samsung Galaxy Note-3 mobile phone to our luggage. After having our Boarding Pass we entered to the lounge for leaving Ahemdabad.and our luggage kept by the authority. After arriving Kolkata (CCU) Airport we got our luggage. But Suddenly we Found That A bag is opened and Poulami's mobile already have been stolen. We asked the indigo authority for the same. But we are not satisfied with the behaviour and Service of the Airport stuffs. Therefore you are requested to please investigate about our complain and find the actual truth. We just need got back her mobile at any cost. Some Photographs Attached. For further reference please call us @ [protected]

PNR; S3WCXY. My wife and my daughter were travelling from Bangalore to Srinagar via Chandigrah on[protected] on Indigo 6E 477. The flight did not come to Srinagar because of bad weather and the passengers were taken back to Bangalore. Upon an inquiry made by the passenger at the Indigo Airlines office they were told that they''ll have to purchase a fresh ticket whileas the paid amount will be refunded. The ticket was purchased for 8700/- and the new ticket costs at least 25000/- which means they want additional 16300 rupees for something that was not our fault. I called their customer care number [protected]. They executive there could neither resolve the problem nor could they let me through to their supervisor. They played a very smart game of ''who tires first'' because they kept me on hold and did nothing else. I was forced to talk to as many as eight executive but all did the same. The last one I talked to put my call on hold for one hour then I had to cut because I had to attend to some important work. My wife and daughter are stranded at Bangalore. And the Indigo customer care is proving to be a farce.

This mail is regarding PNR no : Q8M96G . Flight Details: Name Flight/Seat # 1 . Mrs Mahmoodah Nazir 2 . Ms Neelofar Jan I cancelled the above ticket yeserday from indido's official website. It was clearly stated that the cancellation charges would be Rs 1500 + Rs 200 as processing fee per passenger(Total Rs 3400 for both passengers). As I did the cancelllation, the actual amount deducted was Rs. 5946.Please find below as well as attached the cancel charges break up by the airlines: Cancel Change Fees 5, 046.00 INR Tax 250.00 Refund Processing Fee 400.00 Convenience Fee 250.00 INR Total Price 5, 946.00 INR As this was the clear cheating by the said airline which claims to have a high reputation, I called their customer service to address my grievance. After much consultation, the service guy told me that the ticket comes under "special fare" scheme for which cancellation charges are more. For a question as to why it was not mentioned while I did the cancellation, he said we put only general info not specific. Also I was told that at the time of booking it was POPPED UP to me that the ticket is a "special fare" ticket. For that I again asked why then it was not POPPED UP at the time of cancellation that the ticket was a "special fare" one. There are clear guidelines by the DGCA about the cancellation policy as following: The airlines should indicate in an unambiguous manner the amount of refund of money admissible on cancellation of a ticket. For this purpose, the amount and its break-up may be indicated on the ticket itself or through separate form used for the purpose, and the policy and amount of refund shall also be displayed by the airlines on their respective websites.(CIVIL AVIATION REQUIREMENTS SECTION 3 – AIR TRANSPORT SERIES ‘M’, PART II Section 3 (g) ) In my case, nothing as such was mentioned in the ticket. And the website only displayed the general cancellation rules. Please find attached the Image(Image3) of what Indigo website showed when I opted for the cancellation. It is clearly mentioned, Rs 1500 would be deducted for cancellation. I have raised the same complaint with Indigo with more documents.

I was travelling on Flight No. 6E-576 which departed fro Bangalore at 14:50 PM on 30th January, 2015. The flight was headed to Pune. I was seated in the 1st row and so I had a clear view of the cockpit whenever it was open. During the flight, the captain stepped out of the cockpit to use the lavatory. What surprised me was that an air hostess was seated in his place while he was out. I just got a glimpse of the air hostess sitting in the cockpit as the captain shut the door of the cockpit behind him. The passage to the lavatory was blocked by the food trolley so no one else could enter that area during this time. A couple of minutes later, the pilot stepped back in to the cockpit, and the air hostess stepped out. The food trolley was removed to allow passengers to use the lavatory. I found it irregular for an air hostess to be seated inside the cockpit, when as per the Civil Aviation standards, the air hostess is only allowed inside the cockpit to serve a snack.

I had travelled by Indigo Flight No 6E 508 from Bangalore to Delhi on 30th January 2015. I work with Bharat Electronics Ltd which has a corporate account with Indigo and was seated in Seat No 19D. I had my cabin baggage which was a trolley bag. When I disembarked from the aircraft and was seated in the Indigo bus taking us to the airport, I realized that the wheels of my bag were missing. I immediately filed a complaint at the Indigo counter in Terminal 1 of Delhi airport requesting them to check the overhead baggage bin in the aircraft. The representative had a very casual attitude and did a basic check and informed me that the wheels were not there in the aircraft. The trolley was completely new and is now completely useless without the wheels. I request you to please do a thorough check of the overhead cabbage bin and check on the same. Thank you Ashish Kansal Bharat Electronics Flight No 6E 508 Seat No 19 D