IndiGo Complaints & Reviews

I was travelling to Bangalore from Kolkata on 6th of Jan, morning flight. I reached airport on time and was standing in the long cue. There was no clarity on the checkin counter. I was standing in the long cue before the checking counter. There was no call for checking and I when I reached the counter, they said that it was psot 45 mins and they will not let me checking. It was 5 mins past the 45 minutes deadline and iI repeatedly told them that I was standing in the cue and there was no call from the officials that they are closing the counter for my flight. I repeated begged to let me go as I had a baby with me and my mother in law who is not well and we need to fly to Bangalore. The indigo official, probably the head among all of them, Mr. Tajinder and Mr .Pritam behaved very rudely with me and did not pay any attention to my pleas. Mr. Tajnider was so rude that he kept looking at his computer and talking to his colleagues when I was trying to explain and plead him to let me go. I realised that they have made this a business to not let people board flights, delay them, behave unsympathetically with the passengers and make them book costly tickets for the next flights so that they make more money. I also saw 4-5 more people standing and have gone through the same problem complaining at the counter. And above all, there is no customer friendly behaviour from the ground staff. I had to spend Rs19000 at that moment, went through so much harassment and there was no compassion even for 1 yr old baby who was with me and started crying. Later, when they made me miss my flight which they very well could have helped me board as there was no fault from my side, Mr. Tajinder, talked to me and offered my Rs 950 less for my next ticket which I had to buy with extra 19000rs. I strongly condemn this behaviour because it felt as a mockery on my condition because it was he who made me miss the flight and later was offering penny in front of the hefty amount i had to pay for next tickets. If Indigo has made this a business of making people book extremely costly tickets at the last moment especially in holiday seasons, I dont think it can go a long way in winning people's heart and its not far, people will prefer to take other flights than Indigo. SO indigo, its time you check on people who behave so rudely with passengers and are so inconsiderate. I will also have to think twice before i book tickets in Indigo and so will my close family and friends to whom I have narrated my story.

Ref.-Confirmed Ticket PNR NO. MYHGHQ / RYEEFD [Attached doc ]Flight No. : 6E 524 Kolkata to Pune for Subodh Ghosh and Sibani Ghosh. Reference to above we like to bring to your notice the unprecedented harassment and Humiliation treated to us by your staff both at Kolkata and Pune as follows:- In check-in counter at Kolkata we were told that the ticket with above PNR No. has been cancelled by someone not known to us in-spite of the fact that we have made Net check-in before.After some argument the officer in the counter gave us a NEW ticket with different PNR NO. : VPZTPD, thus allowed us to board.On landing at Pune, immediately, we were escorted by your staff to your airport office counter and were asked to pay a sum of ₹23078.00 [Attached Receipt], failing which, we cannot leave the airport.On asking, the reason for such payment, they tried to explain us that the money will be refunded to the Booking Agent @ Binil Kumar (thru whom we bought the ticket), and we should claim back the amount from him, and accordingly wrote by hand on the money receipt given to us duly stamped and also saidthat the money will reach the Agent within 3(three)days time.While claiming the amount from the agent, the answer we get that the money has not reached him. Our humble request to you that, why we have been penalized to pay TWICE and when we will be getting amount of ₹.23078, leaving aside the mental torture thrashed on us ( incidentally both o[censored]s are SENIOR CITIZENS)for no fault o[censored]s since we had purchased the ticket by ONLINE PAYMENT. We therefore, request you to look into the matter urgently, so that we receive the extra amount paid to you at the Pune Airport office. We look forward for favorable solution at the earliest. Attached all relevant documents to support the above case.

I was booking a round trip flight ticket from Kolkata to Trivandrum. Payment was successful. The amount was deducted from my account for that I received the confirmation message from my Bank and also checked my account. Here also i found that the amount was debited from my account and CItruspay also mailed that transaction is successful.After the payment was made, the system filed to generate the itenary The details of the information rceived...

A payment of Rs 43, 470 was made by me for air ticket booking through Indigo airline mobile web site. I have received payment confirmation from Citrus for the said payment. But the booking transaction has failed due to your server problem of the Indigo airline web site. I have raised the complaint to their toll free no in this regard and asked for immediate refund but they said the amount would be refunded to me only after seven days. Now I am unable to proceed with my travel booking because of this issue. they say I can make the booking after 7 -10 days by when they would refund the amount. It is unfair on their part to make me wait till then as I will have to make other travel booking connected to the same. They have now made a tentative booking and kept it on hold status and have asked me for a fresh payment. What should I do now. It is unfair

I have a complain against Indigo Airlines services, My Name is Mohd Kashif and i recently travel from Delhi to Mumbai for a important meeting, through Indigo flight 6E -167, on 07 Jan 2015. My E docket number no was [protected]_ITHDEL1 and PNR number was O7PMHZ. At 7:05 i received a call from Indigo, that lady ask about my bag "that i deposit my bag on Indigo counter..??", i said yes ask her "is their any problem, she said no" and cut the phone. She called me from this number "[protected]". After that Mumbai flight land at Mumbai airport and i go with other passenger to collect my luggage but after huge waiting i got to know that my bag is missing and it doesn't reach to Mumbai Airport along with my flight. Then i reaches to Indigo counter to check about the issue. On Mumbai desk i met with two Indigo representative named Senha and Sarah. They called to Delhi Airport to check the status of my luggage, but for long time they kept waiting and then inform me "We are trying to find your luggage, you please go to your Hotel and we'll inform you soon. After few hrs she called me and inform me "sir by mistake your luggage reaches to Raipur", then i asked her, what should i have to wear for my meeting, as i was having everything in that luggage only. I told her i want my bag soon and this your responsibility to handle customers luggage with care, then she replied " this is not Indigo's responsibility". Now i wanted to know, why this is not Indigo's responsibility, when i handed over my luggage in Indigo's custody. Then after that, i received my luggage at 5.55AM in early morning (08th Jan'15) and i found my luggage's stand was broken (will send you pics if you want). i can share pics and recording, If any one of you want. By 11th i return to Delhi by 6E-192 flight and when i received my bag i found, same side wheel was missing. Now you i wanted to know who's going to take this responsibility of this and i want compensation of my mentally harassment (as i receive my luggage after 20hrs) and luggage is broken from left side. Or else i'll go in consumer court to file a case against the company. Feel free to call me, as you already have my contact number in your database. Waiting for a positive reply..!! Kashif

Sir, I am 68 years old worked as Professor in Pondicherry University and retired, travelled from Varanasi to Delhi and Delhi to Chennai on 8th Jan.15 by Indigo. In Varanasi itself the flight 6E-119 (PNR T3FHVL) was delayed. It departed at 15.25 p.m. instead of 14.50. The flight was further delayed in the air and landed at Delhi at 17.10. I have informed the ground force to help me in getting my boarding pass to Chennai flight 6E-289, PNR BY9IQ. The gentleman informed through cell phone. I collected one suitcase and rushed to the departure counter at Delhi to catch flight 6E-289 at 17.30. In counter the staff informed me the gates are closed and asked me to contact MS. Pallavi, Customer Services. She was so arrogant, unprofessional and treated me very disrespectfully. I informed her about the 6th Jan.15 incident. I requested her to issue the boarding pass in the next available flight to Chennai 6E- 287. She informed me to pay 3834 rs for the next day flight at 06.40 am and no seat was available in 6E- 287. I insisted that I must travel today itself. She collected 8242 rs. and asked me to collect boarding pass. The receipt and ticket are enclosed. Pl. note the PNR number is same and the flight No. was written by MS. Pallavi. The incoming as well as connecting flights were Indigo. Why I have to pay excess amount? The delay of the flight was not my fault. I flew from Chennai on 6th Jan.15 by 6E-284. This flight was delayed and took off at 10.00 am. and reached Delhi at 12.50pm. I collected my one suitcase reached the departure counter. I handed over my ticket for 6E- 118, pnr LB1RHA. In counter, the staff informed me the gates are closed. The counter staff (Mr. Sardhar, sorry I did not note his name) phoned to one lady staff and she advised him to issue boarding pass to next available flight 6E- 176 at 16.30pm. I was issued boarding pass without charging any extra amount. The delay of the flight was not my fault. Why she has charged excess amount of 8242 rs.? I request you to kindly reimburse the excess amount collected. This is for your kind perusal and necessary action. Prof. Govindarajulu N. Email: [protected]@gmail.com Bank particulars: IFSC Code: ICIC0000056, A/C No.[protected], Puducherry.

Hi, Reservation Comfirmation ID: ReservationID :[protected]ILQ Airline PNR : 6E-XDEIJX#6E-XDEIJX Airline : IndiGo#IndiGo, IndiGo#IndiGo Flight No. : 6E - 212#6E - 212, 6E - 482#6E - 482 Contact No. : [protected] Email ID : [protected]@gmail.com Booking Date : 10/07/2014 14:19:43 I had booked Air Ticked on Easy Trip Planners Pvt Ltd website on 10-July-2014, for my friend HR Rohit, to travel from Vadodara to Bangalore on 12-Jan-2015, Flight Timings shown on website was 11.55AM. But When my Friend Rohit HR went to Vadodara Airport on 12-Jan-2015, 10 AM, he got to know that flight started from Vadodara by 9AM only. Dr. Rohit HR, has missed the flight to Bangalore. Rohit has to be in Bangalore for an important meeting. This is very ridiculous and un professional. how come a company like Easy Trip planners can do this.?? Please help us in getting refund for the same. And also we claim the compensation for the same.

Dr. Rohit HR - Traveller - [protected]

Thanks
Guru
[protected]
[protected].

Hi, Reservation Comfirmation ID: ReservationID :[protected]ILQ Airline PNR : 6E-XDEIJX#6E-XDEIJX Airline : IndiGo#IndiGo, IndiGo#IndiGo Flight No. : 6E - 212#6E - 212, 6E - 482#6E - 482 Contact No. : [protected] Email ID : [protected]@gmail.com Booking Date : 10/07/2014 14:19:43 I had booked Air Ticked on Easy Trip Planners Pvt Ltd website on 10-July-2014, for my friend HR Rohit, to travel from Vadodara to Bangalore on 12-Jan-2015, Flight Timings shown on website was 11.55AM. But When my Friend Rohit HR went to Vadodara Airport on 12-Jan-2015, 10 AM, he got to know that flight started from Vadodara by 9AM only. Dr. Rohit HR, has missed the flight to Bangalore. Rohit has to be in Bangalore for an important meeting. This is very ridiculous and un professional. how come a company like Easy Trip planners can do this.?? Please help us in getting refund for the same. And also we claim the compensation for the same

Respected Sir, We booked 6 tickets of flight from Chandigarh to Srinagar on 03/01/2015 and returned on 07/01/2015 (details are given below). This flight was cancelled at 2/01/2015 at evening 5.00 p.m. then we called the customer care number (you can called customer harassment number) [protected], they said that due to weather the flight was cancelled. I want the weather report for the same. After one hour long discussions with customer care executive Mr. Jatin, he gives me option that you can take flight from Delhi. We have no choice then we agreed. Urgently we had to rush from Chandigarh to Delhi by hiring Taxi and stay at hotel. In 3/1/2015 morning we talked to your customer relation supervisor Mr. Ajit at Delhi airport. He neither cooperated nor showed us his Employee Id number. Then we talk to Mr. Gagandeep Duty Mangar Customer relation at counter No F01 delhi airport at 10:40 a.m. and demanded the Travailing allowance, Daily Allowance and lodging expenses. He said that it’s out of his power and give me your customer relation email id. Please look it into this matter and solve our problems Details of Tickets 1 Naveen Goyal TC3QQN/B2BHWY 2 Deepanshu Bajaj H6SVYM/GDRS6R 3 Shobhit Aggerwal H6SVYM/GDRS6R 4 Sushil Kumar BDPSQE/A9TSHA 5 Vikas Garg BDPSQE/A9TSHA 6 Deepak Kumar Gandhi BDPSQE/A9TSHA As this cancellation was done on your part, therefore we have all rights to claim compensation charges as given below:- Details of claim 1 Conveyance Charges 5, 000 2 Lodging in the hotel 12, 000 (4, 000 per room X 3) 3 Dinner and Breakfast Charges 2, 800 4 Mental and Physical Harassment 20, 000 Total 39, 800 Send the response at earliest as possible. Regards CA Naveen Goyal [protected] [protected]@yahoo.com

Dear Sir, I have cancelled my ticket reference number IB28GN more than two weeks back but have still not received the credit for it in my Credit Card. I have logged in a complaint on their website about a week back but have not even received an acknowledgement. Kindly have the refund credited immediately. Asim Kumar Shrivastava email ID [protected]@gmail.com

Ms CHOI from the indigo check in counter in Guwahati airport harassed me during my recent Guwahati - Kolkata trip by flight 6E-322 and PNR D4PZRS. She was very unprofessional and treated us very disrespectfully which made me question the quality of recruitment of indigo officials. Ms CHOI should definitely not be allowed to sit in the front desk facing the customers directly because of the attitude she carries and the 3rd class communication skills she has. Very very bad experience with Ms CHOI in guwahati airport who completely managed to spoil my entire day and trip, very unpleasant and unfriendly.

Sameagwe were a group of passengers with 4 kids and 3 senior citizens and having a flight 6E464 from bangalore on 04/01/201and pnr no was RE2UQH & RD8TWK. Unfortunately the said flight got delayed from time to time. We can understand this difficulties. But had a very unprofessional and bad experience with Miss. GULSHAN who is senior executive at Bording gate. We have requested for transfer of flight from said flight to another flight which was about to take off at 11.15. The same could not happen but Miss. Veena has committed to transfer to flight which was scheduled at 12.45. Miss. Gulshan was been absolutely unprofessional in order of preference and allocating absolutely randomly. My family has suffered this stress and trouble which is absolutely damage to reputation of Indigo. Management is requested to take necessary action against Miss. GULSHAN and arrange professional transfer of flights. My name is Chirag Varaiya and mobile no. is [protected]. Thank you

Flight 6E132 from Bengaluru to Delhi dt 3rd January 2015 has been cancelled. However the sms sent did not give a clue as to what alternative arrangement will be made by Indigo. I had to pay double the fair to buy AirIndia ticket for my daughter Stuti Misra who was booked on the flight.

I travelled from Kolkata to Bangalore yesterday dated 30th Dec 2014 with two luggage. As I reached Bangalore and enquired about my luggage I was informed that my luggage is missing. And its still not Reached Bangalore Airport as it was mistakenly put into cargo. I have been ringing the Indigo Customer care and the air port authority for the same more than ten times today. But those said they are on the way to my home. But they never turned up. How to handle this kind of negligence. What you guys are doing with the passengers. Is this the way you delight your customer. Sorry to say worst ever experience I had with Indigo. If this problem is not resolved at earliest I am going to lounge the complain to higher levels against the concerned people and who are ignoring my complaint. Here are my details : date of journey- 30th dec'14 Name- Surendra Prasad Singh Flight- 6E434 From- Kolkata To- Bangalore . Baggage TAg No. - 754095, 754096

while checking in, we requested for two seats together.executive told only premium seats are left and we have to pay Rs600 for each seat(i.e. total 1200Rs). she to;d there are no non premium seats left. After a lot of discussion, she told that there are non premium seats left in last row. after boarding the flight we observed that the flight was not at all full. there were several seats vacant. why were we being asked to pay extra when non premium seats were left?? this is ridiculous and not ethical. PNR:X59LKF Flight 6E 328 from Kolkata to Mumbai on Dec 22 Note: there was a Bengali lady at the counter. her name started with "N". dont remember her full name

MONEY deducted from sbi account around afternoon 12'o clock on 29.12.14 but ticket not booked. flight details 13 jan 15 6e539 hyd 2110- kol 2315. 18 jan 6e354 kol 2015- hyd 2225. 2nd time, i got the ticket. pls return the money debited rs 8897.00. sbi pg no.[protected]billdesk) bijaya saha, [protected]. [protected]@yahoo.co.in

my PNR number is H7TS2G, we had cancelled ticket of only one passenger out of 5 passengers through make my trip but all the 5 tickets were cancelled from your end.but in reference to make my trip, it confirms 4 passengers travelling and one cancelled ticket. The proof of it is attached herewith.

I was travelling by Indigo Flight 434 from Kolkata to Bangalore. The name of the counter staff was Niyaz. He asked me to check in my cabin baggage(which met all the cabin baggage dimensions) because I was carrying a laptop bag. My luggage weighed 15.6 kgs and my cabin baggage weighed 4.8kgs. I have a Dell laptop which has a weight of 2kg. Even if my laptop bag and cabin baggage are combined, the weight of both the bags stays within the maximum weight(7kg) allowed. However, the ground staff(Niyaz) asked me to check-in the cabin bag saying that only one piece of cabin bag is allowed. I told him a laptop bag is not considered as a cabin bag. I was not carrying any extra purse or sling bags. It was just a laptop bag. He made me check in my cabin baggage, told that now my luggage has exceeded 15kgs and I was made to pay for excess baggage. I am a frequent flier and I have travelled many times by Indigo. This was the first time I faced this issue. I do not know if the issue was with Indigo staff or the fact that I was flying from Kolkata airport. Please provide me with a valid justification.

I travelled through indigo flight 6E264 from CHD to HYD via Mumbai on 23rd Dec 2014. My PNR is Y2PHY. I forgot my "Mi" Power Bank in my seat pocket. I sat on seat 6F. It is a silvery white device, with "xiaomi.com, 5200 mAh" written on it. I have contacted the call centre many times but have not received a reply regarding my device's status as of now. They claimed to submit a complaint regarding this issue, still it seems un-entertained. This kind of customer care wasn't expected out of Indigo. I request immediate action and expect to receive my device back. Kanu Priya Middha Contact: ([protected], [protected], [protected]) kanupriya.[protected]@gmail.com Address: 3-4-114/B/2, lane 6, Sai Chitra Nagar, Ramanthapur, Hyderabad-13

I travelled through indigo flight 6E264 from CHD to HYD via Mumbai on 23rd Dec 2014. My PNR is Y2PHY. I forgot my Xiaomi Power Bank in my seat pocket. I sat on seat 6F. It is a silvery white device, with "www.xiaomi.com, 5200 mAh" written on it. I have contacted the call centre many times but have not received a reply regarding my device's status as of now. They claimed to submit a complaint regarding this issue, still it seems un-entertained. This kind of customer care wasn't expected out of Indigo. I request immediate action and expect to receive my device back. Kanu Priya Middha Contact: ([protected], [protected], [protected]) kanupriya.[protected]@gmail.com Address: 3-4-114/B/2, lane 6, Sai Chitra Nagar, Ramanthapur, Hyderabad-13