IndiGo Complaints & Reviews

This mail is regarding PNR no : Q8M96G . Flight Details: Name Flight/Seat # 1 . Mrs Mahmoodah Nazir 2 . Ms Neelofar Jan I cancelled the above ticket yeserday from indido's official website. It was clearly stated that the cancellation charges would be Rs 1500 + Rs 200 as processing fee per passenger(Total Rs 3400 for both passengers). As I did the cancelllation, the actual amount deducted was Rs. 5946.Please find below as well as attached the cancel charges break up by the airlines: Cancel Change Fees 5, 046.00 INR Tax 250.00 Refund Processing Fee 400.00 Convenience Fee 250.00 INR Total Price 5, 946.00 INR As this was the clear cheating by the said airline which claims to have a high reputation, I called their customer service to address my grievance. After much consultation, the service guy told me that the ticket comes under "special fare" scheme for which cancellation charges are more. For a question as to why it was not mentioned while I did the cancellation, he said we put only general info not specific. Also I was told that at the time of booking it was POPPED UP to me that the ticket is a "special fare" ticket. For that I again asked why then it was not POPPED UP at the time of cancellation that the ticket was a "special fare" one. There are clear guidelines by the DGCA about the cancellation policy as following: The airlines should indicate in an unambiguous manner the amount of refund of money admissible on cancellation of a ticket. For this purpose, the amount and its break-up may be indicated on the ticket itself or through separate form used for the purpose, and the policy and amount of refund shall also be displayed by the airlines on their respective websites.(CIVIL AVIATION REQUIREMENTS SECTION 3 – AIR TRANSPORT SERIES ‘M’, PART II Section 3 (g) ) In my case, nothing as such was mentioned in the ticket. And the website only displayed the general cancellation rules. Please find attached the Image(Image3) of what Indigo website showed when I opted for the cancellation. It is clearly mentioned, Rs 1500 would be deducted for cancellation. I have raised the same complaint with Indigo with more documents.

I was travelling on Flight No. 6E-576 which departed fro Bangalore at 14:50 PM on 30th January, 2015. The flight was headed to Pune. I was seated in the 1st row and so I had a clear view of the cockpit whenever it was open. During the flight, the captain stepped out of the cockpit to use the lavatory. What surprised me was that an air hostess was seated in his place while he was out. I just got a glimpse of the air hostess sitting in the cockpit as the captain shut the door of the cockpit behind him. The passage to the lavatory was blocked by the food trolley so no one else could enter that area during this time. A couple of minutes later, the pilot stepped back in to the cockpit, and the air hostess stepped out. The food trolley was removed to allow passengers to use the lavatory. I found it irregular for an air hostess to be seated inside the cockpit, when as per the Civil Aviation standards, the air hostess is only allowed inside the cockpit to serve a snack.

I had travelled by Indigo Flight No 6E 508 from Bangalore to Delhi on 30th January 2015. I work with Bharat Electronics Ltd which has a corporate account with Indigo and was seated in Seat No 19D. I had my cabin baggage which was a trolley bag. When I disembarked from the aircraft and was seated in the Indigo bus taking us to the airport, I realized that the wheels of my bag were missing. I immediately filed a complaint at the Indigo counter in Terminal 1 of Delhi airport requesting them to check the overhead baggage bin in the aircraft. The representative had a very casual attitude and did a basic check and informed me that the wheels were not there in the aircraft. The trolley was completely new and is now completely useless without the wheels. I request you to please do a thorough check of the overhead cabbage bin and check on the same. Thank you Ashish Kansal Bharat Electronics Flight No 6E 508 Seat No 19 D

Dear Sir, This is to inform you that I have booked my tickets of Mr. Nikhil Garg & Ms. Prachi Garg from Mumbai to Delhi on 19.01.2015 for Indigo Airlines Flight No. 6E-168 on 24.01.2015 (12:45 PM). The amount of Rs. 12834.00 was debited from my account at Yes Bank by reference no. AVENUES CCACA2BYN735. However, I did not receive any PNR No. & e-Ticket. After confirming from the Indigo helpline, I booked the same ticket again. I was also assured that the amount against non-booking of ticket would be refunded to my account. I have not yet received the refund against the above non-booking to my account. I am attaching scanned copy of my account statement showing the debit entry with reference no. & bank confirmation letter will follow shortly showing the credit to your airline. Please confirm the same & arrange to credit the refund against the non-booking to my account immediately under confirmation by mail. Thanks & regards, Nikhil Garg Mob.: [protected] E-mail id: [protected]@live.in

Hi, Following is the success email I receivedfrom citrus pay for my ticket booking with indigo for flight from Ahmedabad to chennai on 9th feb 2015 at 10.40 am. The money is debited from my card but there is no confirmation email from indigo regarding this. I tried contacting customer care but couldn't. Can you help confirm my booking or refund my money ? Thanks. Hello! Thank you for your order with IndiGo Using Citrus Pay is one of the safest methods to transact online Thank you for registering with Citrus pay Your Merchant Transaction #edd6db8a3d983bab056ebe8af0df on www.goindigo.in was successful. Your order details are as below Merchant Order number: edd6db8a3d983bab056ebe8af0df Citrus Reference Number: CTX[protected] Order Amount: 11114.00 INR Transaction Date & Time: Jan 29, 2015 10:47:20 PM

dear sir My wife was booked from Lucknow to Srinagar in indigo flight wide fallowing details Indigo 6E 141 departure Lucknow 22jan 2015 at 10:40 hrs Airline PNR A9VTMQ Indigo 6E 555 departure Delhi. 22 jan 2015 at 14:05 hrs air line PNR W9S56T The flight from Lucknow got delayed, my wife requested indigo staff to book her luggage upto Srinagar so that some time will be saved in boarding flight from dehli to Srinagar .they refused to oblige her. On reaching dehli she again requested ground staff to help her to board flight for Srinagar but again they were not interested to help . Then my wife went to collect her luggage and mean while she again contacted some official of indigo airlines who took her to some lady officer of indigo air lines . My wife requested her to help in boarding Srinagar bound flight. She was very generous and only person that day who helped her and because of her help my wife was issued boarding pass for Srinagar bound flight and after going through security check she was not allowed to board the flight as they had already closed gate no 16. Then after arguing with staff she was made to wait for her luggage to come back and another shocker was given to her that her ticket has no value now and she has to manage her self . My wife had no option but to by yet another ticket for next day with them and pay Rs 4003. My wife name is Mushtaq Fatima age 59 years. Now can airline explain what is fault of my wife and why airlines did not help her to board Srinagar bound flight when there flight from Lucknow to dehli got delayed. Why air lines did not help lonely lady and why did they charge her for next day flight. I am sure justice will be done My contact no is [protected] Dr.Farooq Ahmad Email. [protected]@hotmail.con

My daughter was traveling from Varanasi to Delhi on17.01.2015 and she was charged Rs 1500 as excess baggage as the cabin was not upto dimension. Please note that she travelled from Delhi to Varansi on7.12.2014 with same cabin baggage and she was allowed to take the luggage in cabIn . Pl.clarify as how the rule differ at different Airports. Also due to rescheduling of flight, she could not appear an inertview and lost the oppurtunity of getting good Job. I thereby request you to reimburse the amount of Rs.1500.Also compensate suitably for loss of opportunity of good Job.

We (8 passengers) was travelled from Bangalore to Varanasi via Flight no.6E118 (Indigo Airlines)on 22.01.2015 while on boarding from Bangalore when we check-in our baggage from counter we have 8 luggage but we got slip of 7 baggage, at that time we not consider the same.But when we reached at Varanasi airport we checked our luggage & found that 1 Suitcase was missing & while confirm it from their staff we come to notice that we received slip of only 7 luggage on boarding time. On airport we informed the same to concerned authority (Mr.Chetan Rai)We call various time to airport staff but no satisfactory response was seen from their side. Please do the needful as that suitcase consist some valuable items.(like see cctv camera cliping) Thanking You Vinod Kanodia m.no.[protected]

Hello, I contact your service because I'm still waiting my refund after my cancellation flights 6E297 ( 20th December 2014) from kochi to Chennai. my booking reference was H8LYWW, my name Anthony Porini. > I've already called the indigo call center service to confirm, one more time, my refund request and they confirmed my it and they said that will normally takes 30 working days. So that's why I'm still request my demand. I wish you understand my complaint, I'm waiting your answer. Thank you. Anthony Porini

Dear Sir, I booked my ticket domestic flight online Indigo for the journey on 19-01-15 from Kolkata to Imphal vide PRN KCDM4X. The payment of Rs.7073 was made by credit card .But could not travel on personal reasons and cancelled the ticket before the flight has taken off. Thereafter there was no information from them Indigo regarding the refund. Will you therefore look into & reply me to my Emaid id "[protected]@gmail.com" Thank you Nekkanti Ramarao [protected] [protected]

Hi,

I have cancelled the indigo flight in airport as the flight was delayed that day.My PNR No is F4QNNS.At the time of cancellation the person at airport told me that you will get a full amount as refund.

Since I have booked my ticket from goIbibo I contacted them to check my refund status and they said that ticket is not cancelled and it is showing no show.But with me I have the boarding pass where he clearly cancelled it.How come it is possible that i have cancelled the ticket and it is showing no show.

Please find the attached copy of ticket and boarding pass and let me know the refund status.


Thanks
Jaicky

Sir/Madam, 1. With due respect it is stated that I have booked a ticket from Dibrugarh to Delhi and back on 19 Jan 15 vide booking reference No. C2TS8V. The site got refreshed during choosing payment vide Net banking option. Unaware of the fact, I further continued to book the ticket. After generation of ticket I found that the ticket has been booked reversely, means the day (13 May 15) on which I was to travel from Dibrugarh to Delhi was booked from Delhi to Dibrugarh and the return journey (20 Jun 15) from Delhi to Dibrugarh was found booked from Dibrugarh to Delhi. 2. I immediately call customer care two times on same day but the call could not be completed. Further I contacted customer care again yesterday in evening and requested for modification of ticket but the customer care informed that near about 17000/- rupees will be deducted against the modification. 3. Being a defence personnel it is a huge amount to pay for me and to pay further for booking the ticket fresh. 4. it is my humble request that suggestion for modification of my ticket with minimum deduction amount may be forwarded to my mobile number [protected] or [protected] and also on my email address. Kind action is solicited at your end. Thanking you With Warm Regards Anil Kumar Sharma 14 Wing, AF Air Force Station Chabua Mob [protected]/[protected]

Dear Sir/Madam, Please look into this fraud case. I had booked a round trip flight on 18th Aug 2014 via. Indigo site https://book.goindigo.in Today when i called Indigo customer care to check the status of my ticket i came to know that somebody with name Sambhu Prasad has canceled my ticket and utilized the amount to book another ticket from delhi to patna. So now i have been cheated my money as well as journey. My booking reference is YYII8Q. My name is Rajeev Kumar Singh. My phone no. is [protected]. THnaks, Rajeev.

Dear Sir/Madam, I am your Frequent flayer since last many year (approx 10 day in month i travel with Indigo) Today i was flying from Bhubeneshwar to Kolkata with Veg Meal entitled (under Corporate customer) My pnr no N7R5KZ, seat No. 4 A date 19.01.2015. Two of your Air Hostages Named Ms. Poonam (leading lady) and Ms Steefy was serving meal to all through carried list both served the meal beside my seat passenger but not me even not ask to go for or not. This was really one of my worst experience travelling with Indigo as coroporate customer. if this is an attitude of your professional staff then i think in future i think twice before travel with you. At the time of Deplanning i remind both of them then they said to forgot the same. kindly take this complaint on serious mode. thanks Nayeem Quadri [protected] New Delhi

i had made an reservation in indigo flight 6E176 from delhi to varanasi. My PNR E3QQ3S was first unchecked and then cancelled without my knowledge or request when i was on my to airport. As a result i had to buy a new ticket booking reference NCIF2X on the spot priced INR 9667. My earlier ticket had cost me only inr 4906 out of which only INR 3031 will be refunded. This puts me in a loss of 11542 INR . I am sure my account was not comprised and it was a mistake at your side. i am attaching relevant proof . Please look into matter seriously and ensure i get appropriate compensation.

Hi Team, this is second time in a row my flight is rescheduled which has resulted in rescheduling of my cabs with high fare.. As earlier i was getting an option for ginie & ola cabs who charge 10Rs per km but now i have to book meru where the fare is 20rs per km...This will result in additional 500-700 rs charge on me... Why this is happening everytime and who would be paying for such inconvienece

My account no is [protected]. I had Rs 4365/- in my Indigo account as balance till recently. Today on 18/01/2015 I Found astonishingly balance as 0.00 without any prior intimation. When I checked on customer care I was told that the amount has been forfeited due to non usage for 12 months. This is ridiculous. How the Customer money can be taken by the airlines for no mistake of the customer. Kindly refund the amount to the account from which it was debited. If no reply is received within 2-3 days, I may be forced to appeal to consumer court. Let Indigo management address the issue favourably to enhance the customer satifaction. Regards Seshadri Ganesha Prasad

I was travelling to Bangalore from Kolkata on 6th of Jan, morning flight. I reached airport on time and was standing in the long cue. There was no clarity on the checkin counter. I was standing in the long cue before the checking counter. There was no call for checking and I when I reached the counter, they said that it was psot 45 mins and they will not let me checking. It was 5 mins past the 45 minutes deadline and iI repeatedly told them that I was standing in the cue and there was no call from the officials that they are closing the counter for my flight. I repeated begged to let me go as I had a baby with me and my mother in law who is not well and we need to fly to Bangalore. The indigo official, probably the head among all of them, Mr. Tajinder and Mr .Pritam behaved very rudely with me and did not pay any attention to my pleas. Mr. Tajnider was so rude that he kept looking at his computer and talking to his colleagues when I was trying to explain and plead him to let me go. I realised that they have made this a business to not let people board flights, delay them, behave unsympathetically with the passengers and make them book costly tickets for the next flights so that they make more money. I also saw 4-5 more people standing and have gone through the same problem complaining at the counter. And above all, there is no customer friendly behaviour from the ground staff. I had to spend Rs19000 at that moment, went through so much harassment and there was no compassion even for 1 yr old baby who was with me and started crying. Later, when they made me miss my flight which they very well could have helped me board as there was no fault from my side, Mr. Tajinder, talked to me and offered my Rs 950 less for my next ticket which I had to buy with extra 19000rs. I strongly condemn this behaviour because it felt as a mockery on my condition because it was he who made me miss the flight and later was offering penny in front of the hefty amount i had to pay for next tickets. If Indigo has made this a business of making people book extremely costly tickets at the last moment especially in holiday seasons, I dont think it can go a long way in winning people's heart and its not far, people will prefer to take other flights than Indigo. SO indigo, its time you check on people who behave so rudely with passengers and are so inconsiderate. I will also have to think twice before i book tickets in Indigo and so will my close family and friends to whom I have narrated my story.

Ref.-Confirmed Ticket PNR NO. MYHGHQ / RYEEFD [Attached doc ]Flight No. : 6E 524 Kolkata to Pune for Subodh Ghosh and Sibani Ghosh. Reference to above we like to bring to your notice the unprecedented harassment and Humiliation treated to us by your staff both at Kolkata and Pune as follows:- In check-in counter at Kolkata we were told that the ticket with above PNR No. has been cancelled by someone not known to us in-spite of the fact that we have made Net check-in before.After some argument the officer in the counter gave us a NEW ticket with different PNR NO. : VPZTPD, thus allowed us to board.On landing at Pune, immediately, we were escorted by your staff to your airport office counter and were asked to pay a sum of ₹23078.00 [Attached Receipt], failing which, we cannot leave the airport.On asking, the reason for such payment, they tried to explain us that the money will be refunded to the Booking Agent @ Binil Kumar (thru whom we bought the ticket), and we should claim back the amount from him, and accordingly wrote by hand on the money receipt given to us duly stamped and also saidthat the money will reach the Agent within 3(three)days time.While claiming the amount from the agent, the answer we get that the money has not reached him. Our humble request to you that, why we have been penalized to pay TWICE and when we will be getting amount of ₹.23078, leaving aside the mental torture thrashed on us ( incidentally both o[censored]s are SENIOR CITIZENS)for no fault o[censored]s since we had purchased the ticket by ONLINE PAYMENT. We therefore, request you to look into the matter urgently, so that we receive the extra amount paid to you at the Pune Airport office. We look forward for favorable solution at the earliest. Attached all relevant documents to support the above case.

I was booking a round trip flight ticket from Kolkata to Trivandrum. Payment was successful. The amount was deducted from my account for that I received the confirmation message from my Bank and also checked my account. Here also i found that the amount was debited from my account and CItruspay also mailed that transaction is successful.After the payment was made, the system filed to generate the itenary The details of the information rceived from CitrusPay is given below. Merchant Order number: d2791e5176edbe7df9dc90f9134e Transaction Reference Number: [protected] Order Amount: 9883.00 INR Transaction Date & Time: Jan 13, 2015 07:53:25 PM. I have not received the PNR number for my Ticket. When I contacted Customer support they informed me that the money is not credited in Indigo account. So they want me to pay full amount again for the ticket. So I booked another ticket for the same journey. I mailed my case to indigo [protected]@goindigo.in & [protected]@goindo.in on 14/01/2015. I have not received any reply from them. For the privileged customer, Indigo is not informing the status of the money. When will I get back the money. K.Karuppiah