IndiGo Complaints & Reviews

i was travelling fromdelhi toimphalon15/12/2011....wit PNR-KL58EQ...,by INDIGO wheni rreach imphal having a suitecase na guiter as my lugage.i found dat my guiter which was btoken n useless....i spoke tothe conecrnd departrment ofindigo over there in imphalbut wasnotheard n they acted manner less..they informme i should ensure my luhahe by paaaaaaying 500 which was never mention at the repcrting time.they told me nothing wilhappen to any...

on 26 nov, my boarding wz from kolkata to ahmedabad by indigo. by mistake i carried a 500ml of baby oil(sealed new pack) in my cabin baggage. security didn't allow me 2 carry it & i didn't have sufficient time 2 send it in check-in baggage. the next day itself one of my relatives had his flight from kolkata, so i enquired if he could collect the product. they(security) took my boarding pass & entered the information and...

Sir

I fail to understand under what sort of normal policy these Airlines have that a customer booking ticket and cancelling the same, why his money is not directly not refunded to his card a/c. The policy developed by them is always for your benefit and for the monetory loss of customer. They are keeping the public funds with yourself without any inetrest paid to them with intention of forfeiting the same if not used. Such...

Hi my Booking reference number is : EIVDBN,I paid Rs.6820 for this ticket, and later on I cancelled my round trip ticket from Bangalore to Kolkata. I was supposed to get Rs.5320 as refund from the airlines, but did not get any. Then I called up the customer care to know the status, they said Ill have to use the credited amount, and Ill not get the refund amount into my account. But when I logged into my indigo account, I did not see any amount...

I tried bookng a ticket thru' compant website and got a fare for dubai-del-dubai for 1 adult and 1 child as AED 1634. Got stuck in payment page so tried for a resoulution thru the call centre. To my amazement, they offered to book directly and when it came to giving me the price for the same ticket, same day and same specs is got a rate of AED 1700++ . Is this not cheating ? Indigo Airlines should explain this.
Earlier, last month,...

I was supposed to travel from Bangalore to Hyderabad on 21st Nov by Indigo flight 6E 152. However I missed the flight as I was late and they did not allow me to check in even though I arrived 35 mins prior to departure. I am completely disappointed as this is the first time I missed a flight and the Indigo crew did not oblige even though I am a regular customer. My booking reference number is HJVYDR....

sir
Booking reference no.-GIUSDS
Passenger name -Tanveer mirza
Flight no 6E 222 Imphal to DelhiNo04,2011.

Sir i have cancelled my ticket Nov03,2011 ,in master card no-[protected],
Sir cancelled amount not refuned my card so sir i rech n my vill. Himchal pradesh plz my new cont. No is [protected], 0
[protected]sir plz refuned my amount in my master card P.N.BANK...

i have made a call to indigo airlines customer care executive at 5.15 pm on 25/11/11 for cancellation of 1 ticket from 3 tickets and my pnr is FJZUEM and the customer care executive said me that he is in process so please be on hold so i agreed with him and i was on hold still from 25 to 30 min but i didn't got any answer and the call has been disconnected so what is the matter of not giving answer and after that i have log in to my...

Hi,

This is Ruchi Chhaparia. I had booked a round trip ticket from Delhi to Banglore and Banglore to Delhi. But because of some reasons i have cancelled it. The PNR number is EJQHCQ. I got it cancelled on 7th Nov. Today is 21st Nov. But still i didn't get my refunded amount which is 6166 rs. I want my refund back. Could you please help me in getting my refund back. I have called customer care for around 50 times but they...

indigo has looted Rs 35448/- by way of online and they have no phone nos. for complaint. It is very urgent case, dont know what to do, how to complaint, customer care person gagan said they can only book flight and help less, they do not have anyphone nos of concened officers or staff even they do not know where is office of indigo. akgupta [protected]...

I travelled by Indigo flight 6E 242 on 15th October 2011 from Ahmedabad to Kolkata alongwith my family ( Booking reference number NFB7DM and CF6CAQ). We had 3 checked in baggages and 4 hand baggages.At Kolkata airport one of the checked in baggage was received very late and it was in open condition wrapped in a polythene sheet. This is despite the fact that this baggage is a VIP Maxima suitcase with 1 centre lock and 2 side locks and all...

I, Mrs. Divya Shah Tulsyan & my husband Mr. Sumit Tulsyan had taken the Kolkata to Hyderabad flight, Flight no. - 6E 348, on 31st Oct' 2011.We were carrying a two wheeler black coloured American Tourister suitcase which we had luggaged as FRAGILE. However, on reaching Hyderabad it was untraceable.The Tag number of the same is [protected].The bag contained valuables worth Rs.60,000.

We complained about the missing bag...

Hi had boarded flight 6E 277 of Indigo , Delhi- Bangalore- Chennai at 3.05 pm on 5 November, 2011.

My seat no 19D

Please took off from Delhi for Bangalore and after around approx 50- 70 miles post take off the pilot took sudden scary maneuvers down and right turns and it was very scary as if the aircraft was falling down. All the passengers inside were scared to death.

30 seconds later the aircraft...

Dear Sir,

From the contents and the spirit of the below-mentioned communication,i have honor to state u that today(05Nov11) i booked with your indigo flight from Imphal to Delhi of 12NOV11 with passenger's name BM MADANI ALAM,DOB[protected], adress :Lilong, contact nos :[protected] and [protected] .
At the last stage of booking (ie payment option) i chose internet banking and they...

I have faced one of the worst experience of Indigo Today on the Vadodara Airport for Flight# 6E212 on 2nd November,2011. I was unfairly charged (600 INR; Voucher number 0777014)with the extra luggage for having by laptop bag.

May be this would be the last time I would be travelling with Indigo for Personal or professional reasons.

The Indigo Baggage Checkin Representative at the Vadodoara Airport didnot allowed...

I AM SORRY TO COMPLAINT THE AFFAIR OF AIR LINES OF INDIAN ORIGIN.
LET IT BE THE AIR INDIA OR INDIAN AIRLINES OR ANY OTHER AIR LINE. ALWAYS THERE IS PROBLEM WITH ONLINE RESERVATION. THE WEB PORTAL IS ALWAYS HAVING PROBLEM ONE OR THE OTHER.

NOW FOR THE FIRST TIME I DECIDED TO USE NEW INDIAN LINER NAMED INDIGO AIRLINE FLYING ON INTERNATIONAL ROUTE TO DUBAI DELHI. TO MY SURPRISE, THE AFFAIR IS SAME. THE WEB PORTAL IS NOT...

I mailed the details to the customer care of the company of the intentionally done act by their staff at the Delhi Airport and got a very rude revert:

From Me:

This is to inform that due to the systems being slow at the Delhi Airport on 6th Oct 2011, despite of being in the line since 10.10 I wasn't given the boarding pass for the flight 6E551 for delhi to Srinagar scheduled at 11:05 am. Infact the blame...

How do you expect every person to have the Debit card or Credit card to board the flight??? Is that the most important thing or the ticket that was booked???

I had booked a ticket from Chennai for my friend at around 11:30pm, 20th October 2011 so that she could board a flight at 6:15 am the next day, she was asked not to board the flight as she does not have the debit card with her! And the staff demanded for a fax proof at...

I been under the impression that Indigo is one of the good airlines after looking at their Counters and Staff members.

But recently i had a bad experience with this airlines, Could never imagine


that they could go to this extent. My Cousin had a flight from Mumbai to Jaipur. Inspite of making the Bookings one month back, Indigo airlines exploited my cousin. On the boarding time, they no updates any...

Hi my name is Vipin Chauhan. I had a flight from Chennai to Delhi on 8th October departing at 18.35 under PNR number JIKCAR,i reached the airport at 17:30 , and i sat in front INDIGO facilitator at sitting chamber. Due to first time of journey with flight i did not know, we have to take the boarding pass before 45 min. But i was sitting in front of them. i did not get any announcement. So I went to take boarding pass at the time on 17:57...