IndiGo Complaints & Reviews

On 2nd May 2013 I had booked a ticket from Chennai to Bhubaneswar via Vishakapatnam which was scheduled at 7:20 . We reached the airport by 5:30 and did the security check and stood in the queue which was long and there was no announcement or any kind of information given about this flight as we were early but however we reached the counters by 6:10 and our luggages was on the belt , the staff told us our seat numbers and suddenly he says counter closed and tells that it is impossible to board the flight . I was shocked with that .. I had my mother in law who was a wheelchair passenger and we had asked them about a wheel chair . She walked with so much difficulty and these people didn't bother to even get the boarding passes done immediately from another account .
We spoke to the staff but they just wasted time till it was 7:00 .Their behavior was also very rude and they didn't bother about us standing their from morning . The name of the staff were Arjun .K-staff number IGA 5789 and Joselin -staff number IGA 9227 .They misbehaved with us and used fowl languages .
It was 7:10 by that time only 10 min and we didn't lose hope because we knew it wasn,t our mistake
The asst commercial manager comes after the flight takes off . After a talk he says he is sorry and then what it was a non refundable ticket and we had done a round trip and spent 60,000 already and now I was asked to book for tomorrow again in the same flight and pay 17,000 more .I was compelled to shell out from my pockets unnecessarily . This problem had been faced by various passengers traveling today and many innocent people have suffered like this before too in many other cities also . They have planned for a profit and this is supposed to be INDIGO's NEW BUSINESS STRATEGY . PLEASE BRING THIS TO NOTICE AND LET OTHER PEOPLE NOT SUFFER LIKE US .

I had travelled in indigo airbus from New Delhi (6E317) to vishakhapatnam via Hyderabad (6E248) on 24 March 2013. I was having a framed photo, which was a fragile item. The indigo staff had informed me that, the photo will go with fragile items, but when i collected my luggage at vishakhapatnam airport, the photo came on conveyor belt along with rest of the luggage. Immediately i had launched the complaint at airport. My complaint number is 10054. Mr. Vijay Verma had filed my complaint. The photographs of damage were also taken. The full frame along with covering glass got damaged. There are scratches on the full photo. The dimensions of the photo are 30 cm x 60 cm. It had costed me Rs 4050. There are no repairs possible on the photo. I had not received any call yet from indigo staff regarding , asking about damages and compenssation for that. I request that, the money Rs 4050 should be given to me to compensate the damages.

My number is [protected]

I travelled from Delhi to Bangalore on 4th Mar, 2013. My airfare includes meals, however it was not served instead of requesting the crew members. They said they do not have any information and asked me to show my reservation details. It was mentioned on second page which was missed during check-in. So I requested them to check at their end, and when customer has already pre-booked the meals, this information should be available with the crew members. However they say this information is not available. The same thing happened with my colleague Mr. Vikram Soni and he was also denied meals saying they do not have any information. Fortunately he was having reservation details and on producing it, he was served the meal.
I am enclosing my reservation details and also I am enclosing their list which is available with them. I am really surprised to see that it is not having any information, which is clearly mis-management.
Finally I want refund of meals with INR 5000/- penalty for the inconvenience and humiliations faced.

The Airlines website is not working properly.
Last night I was booking a rund trip ticket from Patna to Mumbai at around 10.30/10.45 pm. And I double checked that I had selected the correct flight out of the two options available. However despite that when I received teh ticket, both the flights were the wrong ones!

Subject:Regarding refund of the cancelled ticket amount

Sir

With due respect, I myself Rashmi Srivastava book ticketfor four person
from LUCKNOW TO AHMEDABAD and from AHMEDABAD TO LUCKNOW.The bookingreference is KBZWCA.

Date of booking is 09 Jan 12.

One passenger Mr.Adesh Kumar cancelled his return ticket.

The cancelled ticket reference is PNR - JCI5CF.

It is requested to refund the cancelled ticket amount andoblige.

thanks

Your faithfully

Rashmi Srivastava

[protected]

[protected]@gmail.com

I have booked one TWO-WAY ticket of Indigo airline for my urgent official visit to Delhi. It’s booking reference no is MWTQAN and date of journey is on 27.02.2013 on flight No.6E258 from Bhubaneswar to Delhi and return ticket on 2.03.2013 on 6E257 in my name: RAJKAMAL SWAIN. I reached Bhubaneswar airport 6.05P.M while departure of flight is 6:55 P.M. Although I was waiting near the desk. The lady on desk knowingly ignore me for around 10 minutes in pretext of doing something on her computer, then took my ticket print-out only to say that I am not allowed to travel because I came late . I requested them allow me since I am in time but, the lady on desk was much casual to make it delay .Instead the entire staff on the indigo desk started arguing with me uselessly and consume the time in the process till it was 6.20P.M minutes since I have to go Delhi urgently I literally beg them not to delay it further. Indigo staffs on check-in counter that particular day behave so unprofessionally, ruthlessly and uncivilized manner that , I was wondering on what basis the air-lines has kept these dumb : is it for their showy look to attract customer without training them how to behave with passengers and make things easier even in difficult times.
As the incident happen for around 20 minutes, I was watching helplessly all my fellow passenger were still in line near check-in counter for security clearance. Here these females on the counter not allowing me my boarding pass. So, ultimately I have to cancel my important travel and lost half of my two-way ticket money amounting Rs.14,056/-
Under the above mentioned circumstances, I feel it shouldn’t be the policy of a air-line to cheat and eat the customer’s money at the drop of the hat. Therefore, requesting you to refund my money, so that trust of people may remain on your airlines. And the same time I feel any air-lines should maintain some ethics to be called it is prestigious. should be kept in mind people fly not to see / argue with dumb female staff/air-hostess but to save time and make life easy more productive.
Your early response is solicited,
My mobile no is [protected]. Email: [protected]@hotmail.com

Dear Indigo Team,

PLS FIND THE FOLLOWING COMPLAINTS FACED BY ME BECAUSE OF YOUR FLIGHT:

1. Myself SATVINDER SINGH, I'd booked my flight from Delhi to Bhubaneswar for 24th Feb'13 which I later got changed to 26th Feb'13 same flight. My Booking Refereence was DW7ICT. I did not get any mail from your side confirming me the changes made, it was again when I'd called up the callcentre on 26th Feb'13, that the mail and SMS was sent.

2. There was an amount to be refunded, but till date there is no amount returned back and no communication made on the topic from your side.

3. I'd reached the Indigo checkin counter at Terminal 1A at 3.35 PM on 26th Feb'13 and requested the lady that I've to board the Bhubaneswar flight which will departure at 4.25PM, but the lady did not support me and asked me to get in the que wherein there were almost 8-10 persons standing. It has happened many times earlier and the staff makes lot of calls and requests and take their customers to a seperate que to help them close but they did not do so.
The individual who made my check in said that the time is 3.52PM and you've missed the flight. He sends me to the customercare executive who again says, "Pls Wait", After a lot of discussions, they tell me that now since you've missed the flight, pls take a new ticket and make arrangements to travel.

Since it was very important for me to reach the destination, I'd to take the tickets for Indigo flight to Calcutta, Booking Reference IWQ9BSC and then the train to Bhubaneswar. An additional cost of Rs 10000/-.

I've been flying very frequently on this route, for the last 3 months, almost evry 15 days(you can check my status in your data) and this is the treatment, then you can well understand the dissatisfaction from your customers.
The total experience was extremely bad, both in terms of time and money. Hope you would understand. Despite of being at the checkin and still missing the flight.

Awaiting your reply on the 3 matters stated above.

Regards
Satvinder
[protected]@rediffmail.com
[protected]
[protected]

I boarded the indigo flight 6E141 from lucknow to Bangalore.I had a strolley bag which i checked in.The bag was absolutely new and I had bought it 2 days back.When I collected my checked in baggage at my destination Bangalore, it was badly damaged.The fabric was cut and the strolley was broken and stuck.The bag was worth 6000.Who will pay for the loss? I want my money back from the airlines.

IndiGo Itinerary - BSZFCL - A.GUPTA

I had a BAD experience on the 17th. Though I had paid on 24th Dec thru my IDBI Debit card, I was asked to pay again while checking-in, by your Assistant Manager Hakim. This was nothing but harassment. If payment had not come to you, you should have alerted us in December itself ! Why at the time of checking-in.
I have checked my bank statement and have confirmed that the debit was complete on 24th Dec n No reversal had been done. Your refund has come in today, confirming that your actions were wrong.
It caused us great agony for almost 20 mins at the counter and spoilt our holiday mood!
This is hardly expected of an Airline who claims to be the best in India !
I demand a written explanation n also inform you that if not convinced, I will take the matter to IAPA n Consumer Courts !
A. Gupta.

Dear sir / Madam

I am travelling today by Indigo Airlines 6 E 256 and my PNR number is MW8QEP from Bhubaneswar to Delhi .

As I was carrying only handbag and kept my laptop also is same due to this my over all weight was 9 KG so I was advised to check in my bag as more than 7 Kg is not allowed as hand carry by Mr Jaidev who was issuing boarding pass from mobile device .

As per his advise I went to normal check in counter and removed my laptop and given my bag for check in , girl ( Ms Poornima ) standing on counter asked me if I would like to carry my bag as hand carry , as now weight was only 6 KG . I said yes to her and took my boarding pass . Before I proceed towards security Mr Jaidev very rudely told me that why I have not check in my bag . I explain to him that as per advise of your team I have removed my laptop and kept in hand . He talked very rudely and went to girl she also told that him as per her advise only I have not checked in my bag but he was very rude . After they both had argument , then Ms Poornima was Also rude .

I told them not to worry you can check in my bag and requested to have priority tag so I get my bag fast , she was rude in replying which was very shocking .

I travel 15 days in month and travelling since 15 years not came across this rude behaviour any where in world .

When you have clear policy of one hand bag including laptop then why this is not clear to both officers and why other people was allowed one laptop bag and one seperate handbag as seperately both bags are less than 7 but if you combined both then weight will be more that 7 kg and two hand bags When I ask this to Jaidev then he told me that is none of my business .

Today your airlines is growing but this attitude will bring down your share very soon

Regards

Pawan Kalra
[protected]@videoconmail.com

DEAR SIR/MADAM,



I AM SORRY TO BRING TO YOUR KIND NOTICE THAT TODAY I.E 08/FEB/08. I HAD TO GO TO BHUBANESHWAR. AND I WAS BOOKED YOUR FLIGHT NO.6E 251. VIDE PNR NO. XJ78AB.



I HAD REACHED THE COUNTERS AT 8.18 AM AFTER GETTING MY BAG SECUTITY CHECKED AND ALL TO CATCH THE FLIGHT FOR 8.55 AM. BUT I WAS NOT GIVIN THE BOARDING PASS. AS I SUPPOSE YOUR FLIGHT WAS OVER-BOOKED.



Your ground staff was very rude; they harassed me and also misbehaved at the airport. Even after knowing that I have my baggage was security checked. They did not let me check-in.



This was a really terrible and horrifying experience for me and I caused a lot of stress and mental pressure on me as I am a patient of high blood pressure and sugar.



You are requested to kindly refund my money or issue me a ticket for tomorrow's travel or a ticket voucher in lieu of the above mentioned ticket in order to restrain me from taking a legal stand against your airline.



Awaiting your co-operative action



THANKING YOU



MR. Parivartan Sheel Patel

C/o Apex Propmart

LG-1099, Sector-47,

Gurgaon - Haryana

MOBILE: - 0-[protected]

parivartan.[protected]@gmail.com

my name is satinder pal, i am on flight No. E6 316 Trivandrum to Delhi on dated 31st January 2013,i don't had good experience on this flight, when i ask for dinner the air hostess told me its finish i ask for 4 item for all theses item she told its finish, and Ur air hostess are so much talkative, both are discuss there personal issues on board, and talk so loudly, first time i saw these air hostess talk so loudly, they don't talk about that they are smokers

This is to bring to your notice about my sad and horrifying experience with indigo airlines. I got three tickets booked thru make my trip from Delhi to Bangkok and vice versa.
Delhi to Bangkok: 16 Jan 2013 time 18.25
Bangkok to Delhi: 31 Jan 2013 time 1.05 am. Airline PNR: WRWFDI
Passenger names
a. Ishpal Singh Makhni
b. Shilpa Makhni
c. Aarav veer Makhni
Indigo airlines confirmed the tickets and I got the tickets via e- services.

When on 16 Jan I reached the Airport with my wife and three year old son at the check in counter I was asked to pay Rs 35000 more to take this flight as according to the Indigo staff at the airport I was exceeding my stay in Bangkok by one day as according to them the permitted stay in Bangkok is 14 days where as I thought that the permitted stay on visa on arrival was 15 days and I booked my seats accordingly. I was not informed of this while booking the seats by make my trip or Indigo where as Air Asia and other airlines make it a point to inform its passengers of all the visa related issues.
Then I was asked to meet senior person Mr. Upender of Indigo in this regard.
My complain is that why was I forced and compelled to pay this amount and why was I harassed at the airport while I was traveling with a small baby by my side it was like black mail because I was not informed by the airline and by make my trip of this issue when I checked at the Bangkok airport they said I could have stayed for 15 days .Then why was I forced by Indigo to pay such a huge amount for no fault of mine Indigo claims to be a economical airline but they blackmailed me to pay such a huge amount if Indigo knew of this visa rule why did they not inform me while booking the seats and why did the note this problem only at the last moment while checking in for the flight.
My question to Indigo and make my trip is as follows:
1. While booking tickets online why was I not given any details of such penalty or about this rule of stay of 14 days?
2. The Thai Visa authority can charge me penalty and not the airline.
3. Mr. Upender bargained the amount from 35000 to 27000 rupees at airport counter that left me with no other option but to pay the amount.
4. When I asked the Indigo person to cancel my tickets as I could not afford to pay such a huge amount he said then nothing would be refunded and the ticket would go waste.
I and my wife and infant son had to go thru not only financial harassment but physical and mental harassment too by the indigo staff.
My request is to Indigo to refund the extra amount I paid to them (which I was forced to pay as they blackmailed me to pay to them).
An early reply in this matter would be appreciated.

Ishpal Singh Makhni
1B/216 Bata Chowk
Faridabad
Haryana
[protected]
[protected]@hotmail.com

Dear Authority,

I was not permitted to board the indigo flight patna to mumbai on 28.01.2013 with following details:
ezeego1 reference number : EZR[protected]/A

Indigo Confirmation number : FS2JLH

that i have booked. Reason they told me that i had reached late at boarding pass counter. Flight timing was 2.30 PM and i had reached around time of restriction of 45 min before it. They also told me that now no seat is available in flight. It means they sold my seat to some body else. How did they allow passenger of current reservation even after their restriction time of 45 min before departure of flight. It is common practice of same flight that i have seen earlier due to which i was not much worried while coming to airport patna although stuck up in traffic, otherwise i would have done something to reach anyhow before 45 min. i had seen passenger boarding even just before start of the same flight earlier. I have been customer of your same flight.

I request to authority of pls ensure 100% policy adherence not only on paper but practically also because in my case your practice (that i had seen to boarding passenger even before little time of start of the flight earlier) made impression that in urgency/problem you will consider to board the flight. Due to this i missed important business process assignment which is setback for me and 2 working days.

I talked 2 customer care agent of indiego on mobile. one is telling booking amount will be refunded. Other is telling it will not be refunded only around Rs. 200-400 will be refunded.

I would like to name one senior staff of indiego Mr. Shashi sir (Jr. staff like airhostess Ms. shreya and others calls him) who was not only uncooperative but also very unprofessional/rude in his behaviour while communicating to me. This is for taking suitable action against such staff.

This was a really terrible and horrifying experience for me and I caused a lot of stress and mental pressure on me.

I hope amount of my booking will be refunded in view of above losses in order to restrain me from taking a legal stand against your airline/share same experience on social networking sites.
.

Thanks & Regards,
Ajit Kumar Gautam
Human Resources

To
customer.[protected]@goindigo.in
IndiGo <[protected]@goindigo.in>
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]

Hello,

I want to put a complaint against my missing goods from my luggage. I was traveling from flight no E426E42 on 26 January 2013 whose arrival at New delhi airport at 3:15 pm. I have a Samsung S3 phone which worth 38000 INR is missing from my luggage side pocket, I also have a bill for this product and it happened at your cargo department so I warned you guys and told you to hire trustworthy people otherwise no one will travel in your flight ever which is not good for your business.

My contact Info:
Mr Gurdeep Singh
49 huda colony ellenabad ,
dist sirsa 125102
cell number [protected]
email: [protected]@hotmail.com

I have booked the Air Ticket online for my Director for Bangalore - Mumbai for[protected]. Due to some domestic reason i have cancelled the Air Ticket on[protected] online, After cancellation I have called the Airline on[protected] at 16.17 and spoke to Mr Rahul for refund, he told with 5-6 working days the amount will be refunded. Again i called Mr Sandeep n[protected] at 16.40, Mr Faijal on[protected] at 16.37 and finally i spoke to Mr Sandeep today at 11.10, he told me that they have refunded the amount on[protected]. I have checked up with Banker (Standard Chartered Bank) and they informed me that no credit amount received Now I request your goodself to kindly take up the matter.

Hi Sir,

I have cancelled my tickets with Indigo PNR number ONCMBI on 3rd of Nov 2012. However i haven't receive the refund yet. As per their policy they say 10 working days.
I called up Indigo custermer care twice and had words with Naman on 4th of Dec2012 and Aditya on 24th of Dec 2012..

Do let me know how to proceed further for getting my money back.
Thanking you in anticipation.
Sayani Sur

I was travelling from Chandigarh to Mumbai on 9-1-2013 by Go Air Flight. The flight was to leave Chandigarh at 5.25 PM and arrive Mumbai at 7.20 PM. I booked a ticket to Hyderabad from Mumbai by Indigo Airlines Flt No. 6E234 to be departed from Mumbai at 9.20 PM. The flt from Chandigarh was delayed and landed at Mumbai at 8.40 PM. by the time I collected my bag and rushed to the nearest Indigo transfer counter, it was 9.00 PM. I was told that my boarding pass has been issued and I must rush to the relevant counter. As I had to take the printout also, it took time and I reached the counter by 9.10 PM. I was denied boarding. I was offered a seat on Indigo 6E248 dt 10.1-13 which was to depart at 9.20 AM and an additional Rs. 2277 was charged from me in addition to the fare I paid for 6E 243 . I had to check into a hotel and stay overnight at Mumbai. on 9-1-2013, I reached the airport by 7 AM and promptly checked in and was waiting for Boarding whereupon, an announcement was made that the flight is delayed by 20 minutes. After that there was another announcement of a further delay of 1 hour. After a lot of protests from passengers stranded at the airport, a senior person by the name of Lal singh arrived and informed the irate passengers that the flight was diverted at the discretion of the pilot on visibility issues. This is clearly a filmsy ground because Mumbai naver faces the problem of fog and visibility and clearly not on 9-1-2013. The flight was delayed beyond 3 hours and as far as I am concerned, lot of in convenience was caused to me due to this. My presence was essential in Hyderabad for a meeting which never materialised. I am entitled to full refund of my ticket and compensation under DGCA rules for a delay beyond 2 hours.

I had got tickets done from Bangalore to New Delhi. And later got the tickets cancelled.
The cancellation was confirmed by Indigo on 21st December and the customer care executive informed that the money will be credited back to my credit card account within 8 to 10 working days.
I wrote a mail to them again on 8th January and there was response.
I spoke to the Manik (the cutomer care executive) and call continued for over 30 minutes. He did not provide any confirmation not did he allow me to speak to his supervisor or any manager on the floor.
I demand the due principal amount and additional interest / compensation for the delay.

I had booked online Ticket 6E287 DEL-MAA and 6E288 MAA-DEL on 19-Nov-2012 PNR NO. QR57EA For Rs.10,050/-using Amex reward points redeem vouchers for Rs.5000 and balance through credit card payment of Rs.5050/- .

I had cancelled the ticket DEL-MAA on 22-Dec-12 online and your website state that I should contact Customer Care for Refund. When I called your customer care an executive kept me on hold for about 15-20 minutes after disconnecting, again I called the Customer Care, one executive "Rohit Sharma" attended the call at about 20.25Hrs of 22nd December, 2012. I explained to him that I had booked my ticket by making payment of Rs.5050 on credit card and balance was through redemption vouchers of Rs.5000 of Amex Card. On first he refused saying that my that entire ticket was booked on voucher so I am not eligible as there is no balance on my account.. When I insisted he kept me on hold and later he informed me that I will get refund of Rs 3820/-. I asked for reference to track the status, he SARCASTICLY said that I can keep calling every ten minutes if I want to know the refund. This is absolutely ill mannered way of dealing with customers. i strongly objected to it, Then he said that I will get sms and email. Both I have not received so far. Since you record all the conversation for quality monitoring purpose you may please hear the conversation,.

Further, as per the leg MAA-DEL, I have been charged Rs.1000 as 1 Change Fee. When I have not changed the ticket for MAA-DEL where is the question of Change Fee. I request you to kindly refund the amount of Rs.4820 which includes the change fee by crediting back to my credit card within 7(seven) days, failing which I may be constrained to agitate before appropriate forum for redressal.

Though this I would also like to appraise you that no doubt Indigo is best in punctuality but it lacks politeness to deal with the customers by your CUSTOMER CARE.
--
Regards,

G RANGARAJAN