IndiGo Complaints & Reviews

I had a horrible experience while travelling on the Indigo flight on 08 JUL 2012. I am pasting below, the email and the complaint that I sent to the concerned people with the airline. That would shed light on the plight I faced.

Dear Sir/Madam,

My name is Hemant Yadav and I had a booking for 08 Jul 2012 from BOM - BLR and return from BLR - BOM on your flight number 6E 421 and 6E 422 respectively with reference number DHQSCB. The onward journey from Mumbai to Bangalore was pleasant and I had no issues with it but on the return flight I had to face many difficulties. As you know the Bangalore airport is situated much outside the main city limits I had taken a cab and had rushed to the airport for departure to Mumbai. I reached the Airport 55 minutes before the scheduled departure time and as I was in a big queue, by the time I came to the check-in counter the remaining time was 40 minutes to departure. The lady on the counter asked me to see the manager who was not present at the very moment. By the time I could see him, 5 more minutes were wasted and the manager said that as per policy I could not board the flight. I was shocked at this and the way he behaved was very very impolite.I am not sure of his name, but I think it was guru something. I was asked to see Naveen, again a customer relations manager to re-schedule my flight. He also said that now so much time has passed and that I cant be allowed to board, I will have to shell out another 5000 rupees to get the next flight scheduled at 09.40 PM. I was in a state of shock as these incidents happened. I am a regular traveller and I am a law abiding citizen. I knew for a fact that at the very first instance they could have considered the situation where in I was just 5 mins late within the policy of 45 mins before flight check-in.Also the way I was asked to run from pillar to post made it worst. After that I was forced to pay INR 4928 and got the next flight. The entire experience of travelling with Indigo had put me in a horrible situation. I would request you to kindly look into the same and if possible offer me the refund of the excess money that I have been charged unneccessarily.

For any further details please feel free to contact me on +91-[protected] or email me on mail.[protected]@gmail.com

Regards
Hemant Yadav


The email was sent on the 9th Jul 2012. I am still expecting a reply from their end..

ON HEARING THE SERIOUS ACCIDENT OF MY RELATIVE AND GOING IN THE STATE OF COMMA AT 19.45 ON 18TH JUNE, 2012, I HAD TO BOOK TICKET FROM PATNA TO TRIVANDRUM TO RUSH AND MAKE MONETARY ARRANGEMENTS FOR HIS OPERATION. I DID BOOKING IN INDIGO AIRLINES FOR 19TH JUNE FROM PATNA TO DELHI AND DELHI TO TRIVANDRUM. ( PNRS KHP3CI AND THHLLH) I REACHED PATNA AIRPORT AT 5.45 AM TO TAKE THE FLIGHT FOR DELHI (PNR - KHP3CI) WHICH WAS SCHEDULED AT 8.10 AM. SINCE I HAD DONE THE BOOKING IN THE NIGHT, I COULD NOT TAKE THE PRINT OUT. I COULD NOT SLEEP IN THE NIGHT AFTER HEARING ABOUT THE TRAGIC ACCIDENT OF MY RELATIVE AND HIS GOING INTO COMMA. SECONDLY, IT WAS THE 24TH DEATH ANNIVERSARY OF MY FATHER WHO HAD PASSED AWAY ON 19TH JUNE, 1988 AT THE AGE OF 40 AFTER A MASSIVE HEART ATTACK. I WAS IN A STATE OF ABSOLUTE TRAUMA. I WENT TO THE INDIGO COUNTER AND ASKED FOR THE PRINTOUT OF THE TICKET. I WAS ASKET TO PAY RS. 50 + RS. 50 FOR THE PRINTOUTS. SINCE I WAS NOT HAVING CASH, I GAVE MY CREDIT CARD AND WITH NO REASON, I WAS TOLD THAT SINCE I WAS NOT HAVING CASH, I WIILL NOT BE ALLOWED TO BOARD THE FLIGHT. DESPITE OF MAKING HUE AND CRY AND TELLING ABOUT THE STATE OF MY RELATIVE IN TRIVANDRUM, THERE WAS NO HELP. AFTER MUCH PERSUASSION FROM OTHER PASSENGERS AS WELL, I WAS TAKEN INSIDE AND GIVEN THE TICKET FROM PATNA TO DELHI. I KEPT STANDING IN THE QUEUE. ALL OTHER PASSENGES WERE GIVEN BOARDING PASS, BUT I WAS NOT ALLOWED. I WAS NOT ALLOWED TO BOARD AS A RESULT OF WHICH MY DELHI - TRIVANDRUM TICKET ALSO WENT WASTE. I HAD NO CHOICE BUT TO GO TO THE RILWAY STATION AND HAD TO CHANGE 3 TRAINS, STANDING IN ALL TO REACH KOLKATA TO TAKE THE FIGHT FOR TRIVANDRUM ON 20TH JUNE, 2012. THE TORTURE RESULTED IN HIGH FEVER, VOMMITTING, GIDDINESS AND DETERIORATION IN MY HALTH. THE CONDITIO OF MY RELATIVE HAS WORSENENED SEVERELY AND THE CHANCES OF HIS SURVIVAL ARE NEGLIGIBLE. I REALLY DO NOT HAVE ANY WORDS FOR THE INCIDENT THAT I PASSED THROUGH. I APPEAL TO ALL CONCERNED TO INITIATE THE SEVEREST ACTION AGAINST THE PEOPLE OF INDIGO RESPONSIBLE FOR MY TORTURE. I REALLY AM UNABLE TO UNDERSTAND WHAT TYPE OF DEMOCRACY WE LIVE IN.

VIJAY K SINGH
[protected]

Hi

My Grandmother Mrs Kiran Devi Surana travelled from Hyd to Kolkata on the 21st May 2012 from Flight no 6E351 and PNR no is HFJJBB.I called the toll free no[protected] and spoke to the officer and confirmed a Special Assistance for my grandmother on Senior Citizen Basis for Hyd on departure and Kolkata on arrival,as per your website.

However at the Hyderabad Airport the Potter ( from Indigo ) left my grandmother unattended without telling her many times.Then on Arrival at the Kolkata Airport she did not get any wheel chair assistance.She had to climb down from the Flight and then in the Bus and then get her own Luggage.The airhostesses on Board also did not bother about the same.However a passenger helped her out.

This is highly not taken from Indigo who have service as one of their important categories.You need to take care of Old people and respect there sentiments. " What she required was a Wheel Chair... not asking the airlines for Money"
or please change your motto from courteous and hassle free to UNCOURTEOUS AND FULL OF HASSLES

I hope indigo is not taking advantage of the thing that they are at the moment one of the Sole operators since Kingfisher and Indian Airlines have closed their services.

This query needs to be addressed as she was travelling alone for the first time and this is what was offered by Indigo Airlines both ways.I guess you need to give training to your ground staff specially potters and tighten their screws up.

Khushboo Bengani
Grandaughter of Mrs Kiran Devi Surana
[protected]

On my way from Pune to New Delhi on the 24th April, 2012 from Indigo flight no. 6E 102 the airline lost 1 of my 2 checked in baggages. It was an Ecolac black and grey soft cover suitcase with trolley. It weighed around 8-9kgs. The airline is compensating for the loss with only Rs. 1600 where as the contents in the suitcase were worth around Rs.[protected].

Hi Sir,

I have booked 2 tickets for my parents from Dubai to Mumbai And then Mumbai to Indore for 24th April from Indigo. And I also have updated the Personal Assistance remarks to my parent’s tickets. As my mother have Spine surgery and she can’t stand more then half hour continuously. After updation my father was rushing here and there and mumbai airport Indigo staff has not taken any initiatives to help my parents. They were having connecting flight from Dubai to Mumbai and then 12 hours period was there in mumbai and then next flight was after 12 hours form mumbai to Indore.

My father and mother have been told to sit on chairs for 12 hours available at domestic airport and since 1 o’clock (night) to next day 25th April 1 o’clock they were sitting at domestic airport. After giving prior information to the Indigo staff they have not asked them to stay at international airport as the facilities and sitting arrangements was better there for my mother. They just took them to domestic airport and no assistant was present for helping them. My mother got savior back ache due to that. Also your Airport executive charged extra luggage charges from them for mumbai to indore flight. Where as per IATA guidelines all the international passengers - same luggage policy is allowed when they are travelling from Dubai to Indoe (MP).

Also when your customer care executive hardeep (Yesterday 24 april at 10 o'clock on recorded line) told me that 30kg baggage is allowed from dubai to indore then why they have charged extra amount from mumbai to indore on luggage ?

I will surely complaint about the irresponsible behavior of Indigo call center and staff to every higher level of Indigo as well as IATA govt authorities.

PNR number - PD7HAL,WDPYLE

Regards
Reeta Rathore

Name : Shivsankar Ramasubramanian
Booking reference no. : MDY7AI
Flight : 6E523

I had made a booking in an Indigo flight 6E523, to travel from Chennai to Kolkata on 06 Apr, 2012, Friday. The departure time of the flight was 08:10 AM. I was left stranded at the airport and the flight departed without me on board even after I was done with my security checking.
I had checked in at the airport at 06:30 AM and had got my boarding pass at the around the same time. I was seated in front of the Indigo check-in counter and was monitoring the status of my flight on the display screen at the airport. Till 07:40 AM the display showed that the flight is “Scheduled” but did not show that security check-in had started for the flight. As I had experienced gate nos. being changed at the last moment, I had not gone for security check-in at Gate No. 8 as specified in my boarding pass and was waiting for status to update in the display.
But the boarding time in the pass was specified as 07:30 AM. As the time was already 07:40 AM I went up to an Indigo check-in counter and enquired with one of their staff if security-check in had started for the flight. To which he replied, “You still have time”. But when the status did not update even till 07:50 AM and the flight was to depart at 08:10 AM, I went for security check-in at gate 8.I completed with my security check and was seated in front of Gate 8 at 07:55 AM. Even the display there showed the flight as scheduled. The display above gate 8 also did not show that boarding for the flight was being done there.
But when I did not find any change in the status even till 08:10 AM, I enquired what to do to a passenger seated next to me as I could not find a single Indigo staff at that floor. He suggested that I take the stairs down and catch hold of an Indigo staff.
When I went down and got hold of an Indigo staff at 08:20 AM, she in turn started shouting at me for not turning up! She said she had paged my name of the microphone many times and asked me “were you sleeping”! When I failed trying to explain what had happened to the staff, who was not ready to listen to a single word that I was telling, I asked for the next alternative. She said she could try to board me on an afternoon flight at 01:50 PM. I was taken to the same check-in counter where I was waiting where I found the same guy who had told me that there was time to security check-in. When I mentioned this to the staff who brought me there, she said, I agree mistake has been made by our staff but why did you not turn up when we paged your name many times. I was seated at the third row in front of gate 8 and the microphone was sparsely audible there, although I am sure I did not hear my name on the microphone at any time b/w 07:55 AM to 08:10 AM. And I surely WAS NOT SLEEPING!
Then the staff who brought me there said that I will have to meet their manager and I was made to sit in front of check-in counter for ONE HOUR till around 10 AM. On enquiring for the THIRD TIME if their manager had come I was taken to a room and was made to stand outside while the manager was talking seated inside! Even my case was not relayed to her and I myself had to explain the whole situation to her! After listening to the case she asked me to call the person who had given me wrong information that there was time to board the flight. After I called the guy, the manager questioned him and she understood that a miss had been made on their part. She asked him (in Hindi, though she was conversing the whole time with me in English but I happened to be well versed in Hindi) if he logged into the system to check if boarding had started for the flight and if he had verified for the staff in charge for the boarding of this flight, before giving me that answer. The person’s answer to both the questions were a “NO”. The manager also asked to me the same thing, as to why you did not respond when we paged your name so many times and that they even tried calling my number [protected] given at the time of booking. When I told her there was no log in my phone of such a call being made, she had nothing to say!
But even after understanding that a miss had been made on their part, all the manager had to say was that I would be accommodated in an alternate flight at 01:50 PM and that I would have to pay a 1500 rs plus the fare difference of 4100 rs. I requested many times that at least I should not be charged anything but she did not agree to it and in-fact kept my cancelled boarding pass on her table and started doing her other tasks. She in-fact left her office and was away somewhere in some time with me still standing there! Another staff in the office booked me a ticket in the flight and she said that the fare difference is 4626 and not 4100! I finally had to pay 6126 rs and take a flight at 01:50 PM to complete my travel. My original round trip ticket cost me 7384 rs, i.e around 3800 rs for one way. Instead I ended up paying around 9818 rs for the same.
I raised a complaint on the Indigo site to which they replied that they understood the situation but there is no way they could make a refund even then.

when I returned from Kolkata to Mumbai on 16th April, 2012 by Indigo 6E 324, seat no. 19E,Which arrived in at 2:30 pm, after collecting my baggage from the belt at Chhatrapati Shivaji Domestic Airport, I found my new bag 6E[protected] , SEQ - 0076, was torn and what I saw then I could'nt believe my eyes. I saw the loaders / porters just throwing the passangers bags from the Jeep directly on the belt which is very wrong. I unfortunately did not capture what I saw, This is how the staff with the airlines handle the passanger's valueables that we passangers pass on to you to take care with faith . I have informed about the damage done to my bag to the counter staff at the baggage counter who has also taken the photograph of my damaged bag and want the airlines pay the damage charges for my baggage at the earliest as the reason for the damage is because of the sheer negligence and laziness of your staff.

Thank you and regards

Yunus Salim Khan
Administrative Personnel
Royal Thai Consulate-General,
1st Floor, Dalamal House,
Jamnalal Bajaj Marg,
Nariman Point,
Mumbai 400 021.
Mobile: [protected]
Tel:[protected] Extn 105
Fax:[protected]

i have booked a flight ticket in INDIGO Airlines from CHENNAI to MUMBAI 6E 194 on 2nd april 2012.
Name of the traveller : Poovizhi Gunasekaran
Booking reference : MDLYCA
Ticket Price : Rs. 3885.00

it was mentioned in the ticket that the flight will depart at 5:40 am from chennai and later it has been chenged to 5:25 am and intimated through sms.i reached the boarding pass counter by 4:47 am after checking my bagage(it took around 5 mins). But they dint allow me to checkin.

The response of the lady in check-in counter is so bad..she said its closed and talking to someone else and no even minding me.i was standing in other que before this.if i calculate all the time i reached the counter in time and they dint allow me to check-in.They are not refunding the money for the ticket too.they said they will accomodate in next flight in evening and i have to pay Rs 5400 extra.
i reached the bagage counter before 5 mins and there no body intimated about the closure of the counter.I NEED THE MONEY BACK.it was horrible experience with the indigo guys.i fainted because of this and nobody minded about that(there is no humanity too).
i had to book one more ticket in someother airlines and have to go.This was horrible experience that i have to was to waste the whole day and the money too.
please get my money Rs 3885 back

RESPECTED SIR MADAM,



I DINESH DONGARE HAD BOOKED A TICKETS FOR GOA IN MAKE MY TRIP ON 7TH OF APRIL 2012 AND RETURN DATES IS 11TH APRIL.
FIRST OF ALL WHEN I HAD BOOKED THE TICKET U HAD NOT GIVEN ME THE TICKETS IMMIDIATELY FOR GETTING MY OWN I HAD TO CALLED TWICE THRICE THEN I HAD FIGHT FOR THE CUSTOMER CALL PERSON THEN HE GIVE ME SOME STUPID ANSWER THAT THE INFANT IS NOT INCLUDED IN THE TICKET AND IN THE TICKET INFANT IS INCLUDED..
THEN HOW ALL I GOT THE TICKET IN 15 DAYS THANKS FOT THE EFFORT,NOW I GOT A MESSAGE FROM INDIGO AIRLINES THAT U R FLIGHT IS RESCHEDULE ON SAME DAY BUT TIMING IS OF 3.15PM NOON.NOW MY SITUATION IS I CANT TAKE ANOTHER TICKET DUE TO THE CHARGES WHICH WILL BE 4 TIME GREATER THAN THE ACTUAL TICKET.......... THIS IS THE WAY YOUR PEOPLE GET SERVICE TO THE CUSTOMER RELATED TO THEIR PROBLEM.I HAD TO ATTEND THE MARRIAGE AT AROUNG 2.30PM IN PONDA NOW IT IS DIFFICULT FOR ME TO ATTEND BECAUSE INDIGO HAS RESCHEDULE THE TIMING AT 3.15 PM ARRIVAL,WHICH IS DIFFICULT TO ATTEND THE MARRIAGE. MY INVOICE NO IS NF[protected].
SERVICE TAX NO AADCM5146RST006
AND FLIGHT DETAILS IS INDIGO 6E 181 MUMBAI T O GOA TIMING IS APRIL 12 12.25 HRS .....
I HAD CALLED 5 TO 6 TIMES TO MAKE MY TRIP THEY R NOT ANSWERING AND THEIR CUSTOMER PERSON ARE USELESS.AND WHEN I HAD CALLED THE INDIGO PERSON HE IS REALLY SUPPORTIVE I HAD TOLD TO HIM THE I SHOULD GET THE REEMBUSEMNT OF THE DELAY OF 2.45 MIN HE TELLING ME THAT IN YOUR AIRFLIGHT INSURANCE IN TATA AIG IT WALID FOR WHOM WHOSE DELAY IS MORE THAN 3 HOURS AND WHERES I HAD RECEIVED THE INSURANC FROM APOLO MUNICH IT IS CLEARLY WRITTEN U WILL GET THE 1K FOR 1 HOUR EACH PERSON.WEN I HAD DISCUSS THE ISSUE WITH INDIGO PEOPLE THEY ARE TELLING ME TO CALL TO MAKE MY TRIP .............................................WHEN I CALL MAKE MY TRIP THE CUSTOMER PEOPLE ARE NOT ATTENDING THE CALL REDICULOUS . I HAD TOLD HIM TO ARRANGE A NEW TICKET FOR AROUND 1.PM FOR OTHER FLIGHT HE IS NOT GIVING ANY RESPONSE.


I M REALLY FED UP I HAD DECIDED TO GO FOR THE CONSUMER FORUM AND LODGE A COMPLAINTS AGAINST MAKE MY TRIP AND INDIGO AIRLINES FOR NOT CO=OPERATING WITH ME TO SOLVE MY PROBLEMA AND GET MY REEMBUSEMENT FEE.




THANKING YOU
DINESH DONGARE ([protected]
SECTION ENGINEER

I had booked tickets on 27/2/2012 from Delhi to Bangalore but as i was not carrying my Debit Card(Ticket booked on-line) i was asked to pay the fare while boarding the Flight and assured i will get a refund in 7 days time.

Today is 26/03/2012 but i have still not received my Refund....

Hi,

I AM SORRY TO BRING TO YOUR KIND NOTICE THAT ON 12/MARCH/2012. I HAD TO GO TO BANGALORE FROM KOLKATA. AND I BOOKED YOUR FLIGHT NO.6E 377. VIDE PNR NO. QC17BG

I HAD REACHED THE COUNTERS AT 5:15AM AFTER GETTING MY BAG SECUTITY CHECKED AND ALL TO CATCH THE FLIGHT FOR 6:00AM. BUT I WAS NOT GIVIN THE BOARDING PASS. THIS PEOPLE ARE JUST DOING BUSINESS. THEY CHEAT NORMAL PEOPLE BY GIVING ALL EXCUSES.

THEY AT LAST DIDNT REFUND MY MONEY AND I GUESS THEY HAVE SOLD OUT MY TICKET.

This was a really terrible and horrifying experience for me and I caused a lot of stress and mental pressure on me

You are requested to kindly refund my money or issue me a ticket in lieu of the above mentioned ticket in order to restrain me from taking a legal stand against your airline.

CAN PROVIDE THE TICKET ON REQUEST


Awaiting your co-operative action



THANKING YOU

DHIMAN GHOSH
[protected]
[protected]@gmail.com
bangalore 560076

I Have a transaction by net banking of SBI for Indigo Airlines Flight Ticket on 17 March 2012. My Account has been debited but Ticket is not Bookig. My Details of Transaction is-
TO TRANSFER INB Indigo Airlines INDIGO_AIR Payments, Ref- MSBI[protected]IG97614070 TRANSFER TO [protected] BILLDESK TRANSACTION A- 4,235.00. Please I want my Rupees back. My INB Ref no- IG97614070.

Hi,

This is Pallavi Dubey. I travelled from Mumbai to Lucknow on 7th of March 2012. Reaching Lucknow, I realised that my 15 kg check-in suitcase was missing. Since then I am following up with the Indigo team in Lucknow but till now they have not been able to trace the bag. Once we check-in the baggage , it becomes airline's responsibility to deliver in safely to us. Its my request to Indigo Airlines to look into this matter carefully or else the only option left with me is to move to court. That bag was containing mh y marksheets and valuable items because of which I am requesting you to please help me out.

Regards
Pallavi Dubey ([protected])

I am a frequent flier of indigo and i was very disappointed at this time at Mumbai airport on 21st Mumbai - Kolkatta flight at 9:40 am

I was flying with my family(My wife, child(3 years old) and an infant(5 weeks old). I had 77 kgs of weight and no handbags since i can't carry handbags and manage the kids at the same time. The manager at the airport was inhumane and made me wait along with a crying infant for about 40 harrowing minutes saying that I need to pay for 17 kgs. His name is Mr. Lohit. I told him that I am allowed to carry 27X3=81 kgs and if he has any sensitivity about the situation that I have an infant and a child and can't carry handbags and still below the required weight he should let me go in. He was so rude and I have flown to different part of the world and never had such a harrowing time. I am a public servant and a human rights activist. I have approached my lawyer to file a case against the airline. On mental torture and inhumane treatment of an infant and lactating mother. I would wait for week for your response, reimbursement of stolen money and rectification of injustice done.

Yours sincerely,

Reneesh

Dear Sir/ Madam

I booked Indigo ticket vide PNR No CBWNBE for travel as follows

Mumbai- Delhi on 10th Feb (6E- 186 ) at 1740Hrs, and
Delhi- Mumbai on 13th Feb (6E-183) at 640 hrs

I however did not recieve the ticket on my mail (despite the autoreponder saying so). I normally book my travel tickets two months in advance (I currently have Indigo tickets upto April end) and take prints just before the travel.

In the above mentioned case, since I did not recieve tickets on the mail (another similar case reported to Indigo PNR No UC59CE), I could not locate the ticket before the travel and was forced to book fresh tickets on the day of travel (10th Feb) as under


SG-218 on 10th Feb at 1805 hrs (PNR No SY4WDC), and
IT-353 on 13th Feb at 720 Hrs (PNR No JQJMSD)


I travelled on the new tickets on the same dates as originally booked with Indigo incurring an extra expense of INR 11,000 due to fault in the Indigo server

I seek your help in resolution of this complaint, since Indigo is not reply to my reminders

Thanks and Warm Regards

I was supposed to take the Indigo flight from Calcutta to Delhi and then the connecting flight to New York, USA . As this was international travel I have a baggage allowance of more than 20 kgs ,this was mentioned to me by the Indigo call centre and told there would be no excess baggage if the flight is within 24hrz and is a connecting international flight. However in the Kolkata airport I was harrased for excess baggage, the ground staff was unsupportive and extremely rude . The airport manager of Indigo did not know the rules and did not want to follow logic ( by the name of Mr Deepak - Indigo employee ) . The ground staff handling the passager before boarding of the flight is extremely rude , insenstive and speak in an extremely colloquiel way. I was impressed with the performace of Indigo recently and had thought of recommending the same to my company colleagues, however this experience has left me upset . In case you need further details I am available on my email abhishek.[protected]@gmail.com or +[protected] USA number . Customer service in Kolkata needs overhaul . Thanks Abhishek Mitra

Hi,

I have been trying various numbers but am not been given a reply. I travelled with my family from dubai and reached mumbai on 30th January, 2011. The bag which was checked in is apparently broken and some valuables ( cash, perfumes, expensive clothes) are missing. I have no where to go now except going to the consumer court. please help. this is actually harrowing for us. At the airport, they have given us a damage report and nothing else. Is this the post sales service Indigo Airlines has to offer?


THE BEST PART IS THE PEOPLE WHO ARE LOOKING INTO THIS MATTER AT THE INDIGO OFFICE WITH phone number +[protected] do not even know that (customer.[protected]@goindigo.in) is an email id and not a website. PLEASE KEEP PEOPLE WHO CAN HANDLE THIS

Planned to visit Dibrugarh from Delhi by Indigo Airlines on 20.01.2012. Booked tickets for five passengers on 30 th August 2011 from Delhi to Dibrugarh via Kolkata ( PNR RH3SBW, Make My Trip Booking ID-NF[protected]. After getting Bording pass at Delhi Airport on 20.01.2012 the flight was cancelled. After long persuation Ingigo authority managed to fly from Delhi to Guwahati. From Guwahati to Dibrugarh arranged to go by bus. Air fare for five passengers from guwahati to Dibrugarh should be refunded.
Passengers Name:1.Mr. Mrinal Mahanta, 2. Mrs Juri Mahanta, 3. Mr. Anish Mahanta, 4. Miss Marjita Mahanta, 5. Mrs. Bharati Satnami.

Mrinal Mahanta. MOB: [protected], [protected]@rediffmail.com

Airline: Indigo 6E-313
Departure: Hyderabad at 15.35 Arrival: Cochin at 17.05.Total fare -2 passengers is Rs.17,000.

On the 18th Jan 12, my in laws(both senior citizens) had to travel to Cochin from Hyderabad due to death in the family(Father in law's mother). We booked flight tickets the moment we were aware of the demise around 1PM - 1:15 PM IST from make my trip website. The earliest flight was at 3:35 PM IST and had booked it to reach the destination ASAP. Unfortunately due to travel delays, my in law's could reach the checkin counter only by 3:15 PM, however the checkin time was over and they were not given the boarding passes.The aircraft was still at the Hyd airport, however the airport staff could not help board the flight or atleast guide an alternative even after they were aware of our purpose to travel.Finally they travelled by bus for the funeral ceremony.One of the Indigo personal at airport said since booking was done by MMTrip if they are ready for refund then we can get refund. When we spoke to MMTrip they said that if Indigo is ready to pay the cancellation charges to them they can refund.After prolonged conversation with Indigo personal over phone they said that after cancellation charges and no show charges we are entitled for Rs.1392. Attached the response from Indigo Customer relations. Sad that human sentiments are given zero value and they talk about being a model for the other airlines.

"Dear Mr. Joseph,
Thank you for your mail.
With reference to your mail, we regret for the inconvenience caused in this regard. Further, as per policy failure to complete the check in formalities within the stipulated time
limit would result in forfeiture of the booking amount. The booking would be declared a “No Show” and the customer would not be entitled to a refund or a credit shell.Since the seats have gone reserved leading forfeiture of the fares and surcharges, we have refunded INR.442.00 towards passenger service fee and INR.950.00 towards user development fee to the agency account.Thus, adhering to above, we would not be in a position to offer you any more refund or make the desired changes in this regard.Trust this clarifies.Once again thank you for your mail and taking time to communicate with us.
Best Regards
Prativa Biswal
Customer Relations
Interglobe Aviation Limited ("IndiGo")

Dear Sir,
I had booked a ticket by INDIGO 6E-435 from bangalore to Indore on 16th January 2012. The flight was scheduled for departure at 6 20 am. I reached the airport at 4am and was in que for obtaining a boarding pass. At the counter they made me wait for more than 25 minutes to accommodate some other passengers for some other flight. These passengers collected their boarding passes without following the que.
I was given the boarding pass at 5 45 am. Then i had to come in que for completing the security check. Here they did not allow me to bypass the que even though i told them that my flight is scheduled for departure at 6 20 am. The display boards were not indicating the status of 6E-435 and there were no mike announcements too about the flight departure.
After completing my security check, when i reached the counter i was told that i had missed my flight and i was left in lurch. They collected my boarding pass and sent me out of the airport. I missed my journey and money was not refunded. Then I again purchased a ticket to indore by paying Rs 8220 by Jet airways and travelled to delhi by 9W 7008 and from delhi to indore by 9W 2018, reaching indore at 5pm.
My important meeting was cancelled and I lost Rs 8220
I suffered an irreparable injury and underwent lot of agony and all this happened because of indigo crew. Kindly answer me who will pay for my losses. The indigo people should explain. In anticipation of receiving the compensation, kindly acknowledge the receipt of this letter and waiting for your reply

K.N.BHANUPRAKASH