IndiGo Complaints & Reviews

my name is satinder pal, i am on flight No. E6 316 Trivandrum to Delhi on dated 31st January 2013,i don't had good experience on this flight, when i ask for dinner the air hostess told me its finish i ask for 4 item for all theses item she told its finish, and Ur air hostess are so much talkative, both are discuss there personal issues on board, and talk so loudly, first time i saw these air hostess talk so loudly, they don't talk about that they are smokers

This is to bring to your notice about my sad and horrifying experience with indigo airlines. I got three tickets booked thru make my trip from Delhi to Bangkok and vice versa.
Delhi to Bangkok: 16 Jan 2013 time 18.25
Bangkok to Delhi: 31 Jan 2013 time 1.05 am. Airline PNR: WRWFDI
Passenger names
a. Ishpal Singh Makhni
b. Shilpa Makhni
c. Aarav veer Makhni
Indigo airlines confirmed the tickets and I got the tickets via e- services.

When on 16 Jan I reached the Airport with my wife and three year old son at the check in counter I was asked to pay Rs 35000 more to take this flight as according to the Indigo staff at the airport I was exceeding my stay in Bangkok by one day as according to them the permitted stay in Bangkok is 14 days where as I thought that the permitted stay on visa on arrival was 15 days and I booked my seats accordingly. I was not informed of this while booking the seats by make my trip or Indigo where as Air Asia and other airlines make it a point to inform its passengers of all the visa related issues.
Then I was asked to meet senior person Mr. Upender of Indigo in this regard.
My complain is that why was I forced and compelled to pay this amount and why was I harassed at the airport while I was traveling with a small baby by my side it was like black mail because I was not informed by the airline and by make my trip of this issue when I checked at the Bangkok airport they said I could have stayed for 15 days .Then why was I forced by Indigo to pay such a huge amount for no fault of mine Indigo claims to be a economical airline but they blackmailed me to pay such a huge amount if Indigo knew of this visa rule why did they not inform me while booking the seats and why did the note this problem only at the last moment while checking in for the flight.
My question to Indigo and make my trip is as follows:
1. While booking tickets online why was I not given any details of such penalty or about this rule of stay of 14 days?
2. The Thai Visa authority can charge me penalty and not the airline.
3. Mr. Upender bargained the amount from 35000 to 27000 rupees at airport counter that left me with no other option but to pay the amount.
4. When I asked the Indigo person to cancel my tickets as I could not afford to pay such a huge amount he said then nothing would be refunded and the ticket would go waste.
I and my wife and infant son had to go thru not only financial harassment but physical and mental harassment too by the indigo staff.
My request is to Indigo to refund the extra amount I paid to them (which I was forced to pay as they blackmailed me to pay to them).
An early reply in this matter would be appreciated.

Ishpal Singh Makhni
1B/216 Bata Chowk
Faridabad
Haryana
[protected]
[protected]@hotmail.com

Dear Authority,

I was not permitted to board the indigo flight patna to mumbai on 28.01.2013 with following details:
ezeego1 reference number : EZR[protected]/A

Indigo Confirmation number : FS2JLH

that i have booked. Reason they told me that i had reached late at boarding pass counter. Flight timing was 2.30 PM and i had reached around time of restriction of 45 min before it. They also told me that now no seat is available in flight. It means they sold my seat to some body else. How did they allow passenger of current reservation even after their restriction time of 45 min before departure of flight. It is common practice of same flight that i have seen earlier due to which i was not much worried while coming to airport patna although stuck up in traffic, otherwise i would have done something to reach anyhow before 45 min. i had seen passenger boarding even just before start of the same flight earlier. I have been customer of your same flight.

I request to authority of pls ensure 100% policy adherence not only on paper but practically also because in my case your practice (that i had seen to boarding passenger even before little time of start of the flight earlier) made impression that in urgency/problem you will consider to board the flight. Due to this i missed important business process assignment which is setback for me and 2 working days.

I talked 2 customer care agent of indiego on mobile. one is telling booking amount will be refunded. Other is telling it will not be refunded only around Rs. 200-400 will be refunded.

I would like to name one senior staff of indiego Mr. Shashi sir (Jr. staff like airhostess Ms. shreya and others calls him) who was not only uncooperative but also very unprofessional/rude in his behaviour while communicating to me. This is for taking suitable action against such staff.

This was a really terrible and horrifying experience for me and I caused a lot of stress and mental pressure on me.

I hope amount of my booking will be refunded in view of above losses in order to restrain me from taking a legal stand against your airline/share same experience on social networking sites.
.

Thanks & Regards,
Ajit Kumar Gautam
Human Resources

To
customer.[protected]@goindigo.in
IndiGo <[protected]@goindigo.in>
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]

Hello,

I want to put a complaint against my missing goods from my luggage. I was traveling from flight no E426E42 on 26 January 2013 whose arrival at New delhi airport at 3:15 pm. I have a Samsung S3 phone which worth 38000 INR is missing from my luggage side pocket, I also have a bill for this product and it happened at your cargo department so I warned you guys and told you to hire trustworthy people otherwise no one will travel in your flight ever which is not good for your business.

My contact Info:
Mr Gurdeep Singh
49 huda colony ellenabad ,
dist sirsa 125102
cell number [protected]
email: [protected]@hotmail.com

I have booked the Air Ticket online for my Director for Bangalore - Mumbai for[protected]. Due to some domestic reason i have cancelled the Air Ticket on[protected] online, After cancellation I have called the Airline on[protected] at 16.17 and spoke to Mr Rahul for refund, he told with 5-6 working days the amount will be refunded. Again i called Mr Sandeep n[protected] at 16.40, Mr Faijal on[protected] at 16.37 and finally i spoke to Mr Sandeep today at 11.10, he told me that they have refunded the amount on[protected]. I have checked up with Banker (Standard Chartered Bank) and they informed me that no credit amount received Now I request your goodself to kindly take up the matter.

Hi Sir,

I have cancelled my tickets with Indigo PNR number ONCMBI on 3rd of Nov 2012. However i haven't receive the refund yet. As per their policy they say 10 working days.
I called up Indigo custermer care twice and had words with Naman on 4th of Dec2012 and Aditya on 24th of Dec 2012..

Do let me know how to proceed further for getting my money back.
Thanking you in anticipation.
Sayani Sur

I was travelling from Chandigarh to Mumbai on 9-1-2013 by Go Air Flight. The flight was to leave Chandigarh at 5.25 PM and arrive Mumbai at 7.20 PM. I booked a ticket to Hyderabad from Mumbai by Indigo Airlines Flt No. 6E234 to be departed from Mumbai at 9.20 PM. The flt from Chandigarh was delayed and landed at Mumbai at 8.40 PM. by the time I collected my bag and rushed to the nearest Indigo transfer counter, it was 9.00 PM. I was told that my boarding pass has been issued and I must rush to the relevant counter. As I had to take the printout also, it took time and I reached the counter by 9.10 PM. I was denied boarding. I was offered a seat on Indigo 6E248 dt 10.1-13 which was to depart at 9.20 AM and an additional Rs. 2277 was charged from me in addition to the fare I paid for 6E 243 . I had to check into a hotel and stay overnight at Mumbai. on 9-1-2013, I reached the airport by 7 AM and promptly checked in and was waiting for Boarding whereupon, an announcement was made that the flight is delayed by 20 minutes. After that there was another announcement of a further delay of 1 hour. After a lot of protests from passengers stranded at the airport, a senior person by the name of Lal singh arrived and informed the irate passengers that the flight was diverted at the discretion of the pilot on visibility issues. This is clearly a filmsy ground because Mumbai naver faces the problem of fog and visibility and clearly not on 9-1-2013. The flight was delayed beyond 3 hours and as far as I am concerned, lot of in convenience was caused to me due to this. My presence was essential in Hyderabad for a meeting which never materialised. I am entitled to full refund of my ticket and compensation under DGCA rules for a delay beyond 2 hours.

I had got tickets done from Bangalore to New Delhi. And later got the tickets cancelled.
The cancellation was confirmed by Indigo on 21st December and the customer care executive informed that the money will be credited back to my credit card account within 8 to 10 working days.
I wrote a mail to them again on 8th January and there was response.
I spoke to the Manik (the cutomer care executive) and call continued for over 30 minutes. He did not provide any confirmation not did he allow me to speak to his supervisor or any manager on the floor.
I demand the due principal amount and additional interest / compensation for the delay.

I had booked online Ticket 6E287 DEL-MAA and 6E288 MAA-DEL on 19-Nov-2012 PNR NO. QR57EA For Rs.10,050/-using Amex reward points redeem vouchers for Rs.5000 and balance through credit card payment of Rs.5050/- .

I had cancelled the ticket DEL-MAA on 22-Dec-12 online and your website state that I should contact Customer Care for Refund. When I called your customer care an executive kept me on hold for about 15-20 minutes after disconnecting, again I called the Customer Care, one executive "Rohit Sharma" attended the call at about 20.25Hrs of 22nd December, 2012. I explained to him that I had booked my ticket by making payment of Rs.5050 on credit card and balance was through redemption vouchers of Rs.5000 of Amex Card. On first he refused saying that my that entire ticket was booked on voucher so I am not eligible as there is no balance on my account.. When I insisted he kept me on hold and later he informed me that I will get refund of Rs 3820/-. I asked for reference to track the status, he SARCASTICLY said that I can keep calling every ten minutes if I want to know the refund. This is absolutely ill mannered way of dealing with customers. i strongly objected to it, Then he said that I will get sms and email. Both I have not received so far. Since you record all the conversation for quality monitoring purpose you may please hear the conversation,.

Further, as per the leg MAA-DEL, I have been charged Rs.1000 as 1 Change Fee. When I have not changed the ticket for MAA-DEL where is the question of Change Fee. I request you to kindly refund the amount of Rs.4820 which includes the change fee by crediting back to my credit card within 7(seven) days, failing which I may be constrained to agitate before appropriate forum for redressal.

Though this I would also like to appraise you that no doubt Indigo is best in punctuality but it lacks politeness to deal with the customers by your CUSTOMER CARE.
--
Regards,

G RANGARAJAN

Hi,
My husband, myself, our daughter and infant son twenty months had the misfortune to book an indigo flight from Trivandrum to Hyderabad on 12 December 2012. When we arrived at the airport we were harassed by goons who call themselves indigo managers. The PNR numbers are SWYEDA and FWM6BD.
I arrived in Thiruvananthapuram for Flight 6E-315 well in time, and during check-in was asked to provide the Date of Birth certificate for my infant son. Since I did not have the DOB certificate, I was told that Indigo would not board all 4 o[censored]s. When asked why Indigo needed the birth certificate, I was told that they had to ensure that the infant was actually less than two years of age. I then offered to pay the difference between an infant’s ticket and a child’s ticket, without requiring Indigo to provide me with an additional seat. This too was refused by the Indigo staff After refusing to board all four o[censored]s, the Indigo staff here then cancelled my ticket (without consultation with me), marking the tickets “No Show”. This essentially means that Indigo has refused to refund almost the entire ticket amount of Rs. 12,000!
All this took place with the active collusion and support of indigo staff – they called themselves managers. The staff in question were Bibin/ Bipin Thomas and Tejas (last name I do not know). Both of them did not only make themselves unhelpful, they went about being unhelpful in the most obnoxious manner possible. In fact, they actively sought out opportunities to quarrel with us. It was clear that they derived considerable perverse pleasure in ensuring that I and my family were being inconvenienced to the greatest extent possible. Please help us to get our money refunded.

I booked one Ticket for my Cousin sister Anita Thakker from Nagpur to Bangalore on[protected] using my Debit card from ICICI Bank.
Card was accepted and payment accepted. To my surprise I got a information about Cancellation of said ticket stating that I can not book a ticket for somebody else. It was a shock and on top of it I was told that Rs.2000.00 will be deducted from the amount I paid.
Ridiculous. Kindly check at your end how this can happen. It is not the first time I booked ticket for my relatives.
Kindly look in to the matter and refund full amount Rs.11404.00 at an early date to avoid further litigations
Thanking You,
Yours faithfully,
Goverdhan Balani.

I just wanted to warn you from Snehalatha V. Rao (Indigo Cabin Crew from Bangalore - IGA7519).

She has messed up my son (Roger) mentally and now he's jobless. Knowing she has been dumping guys since long for fun, he insisted that she wouldn't drag him to commit in their relationship. She thought this is fun and played around with him. She has flipped on such a point on him which has made him go into depression and...

I HAVE BOOKED A FLIGHT TICKET OF INDIGO ON 8/06/12 THROUGH IRCTC PORTAL.AND ALSO CANCELLED THE TICKET(TRANSACTION NO [protected]) ON THE SAME DAY .BUT THERE 6 MONTHS HAVE BEEN GONE, I CAN NOT GET THE REFUND AMOUNT FROM IRCTC.I MENTIONING ALL THE DETAILS IN RESPECT OF THE TICKET CANCELATION.

SOMNATH DUTTA .KHARAR. GHATAL . PASCHIM MEDINIPUR-721222. PHONE NO :[protected]



Cancellation Status Details

Kolkata to Agartala
Flight Departs Arrive Class PNR
Indigo 6E-273
Kolkata[protected]:50
Kolkata Agartala[protected]:45
Agartala Economy,
Refundable VH5JBD
Passenger Details
Sr.No. Name Type Age Ticket No Cancel Ref. No. Refund Amt Status
1 Mr RAJU KISKU Adult

[protected] In Process Can/Mod

I have booked indigo airline ticket for my friend through Yatra.com. While booking online ticket by mistake i have putted wrong spelling for last name and done payment. After payment, i got ticket in my mail and i observed that i have filled some wrong spelling of last name. I called both Yatra.com and Indigo,and request for correction of filled data but they told you can not edit any data. I asked for any alternative solution they told You have to cancel the ticket and re book it. I didn't found any solution and simply they deducted 1446 INR from my account as cancellation charge.

I checked terms and condition, policy and other information available on INDIGO website but didn't found any such rule under which you can't edit data once payment has done.

Pleas let me know for any other information.Please help me to get me back cancellation charge....

I was travelling from mumbai to hdyerabad in the indigo flight which was scheduled to fly at 2005hours. The flight got further delaye by two hours due to which i had to spend Rs 500 at the airport further.
I had to attend a business meeting in hyderabad at 10 which i could not attend as a result of the delay of flight. Doesnt matter what the reason for delay was,it still resulted in a loss for me which cannot be calculated.
I hereby want the airline to refund me with the expenditure that i have made at the airport in cause of the delay in my account numbr[protected] in hsbc bank.

Dear Sir/Mam,

We are really dissappointed from your Cabin Crew team in the Indigo Flight No.6E 551 departure time 11:10am on 22nd November 2012 from Delhi to Srinagar. None of the airhostess told us about the special services which were available on our ticket no. 17A, 17B, 17C, 17D. While same special services were available in the Indigo Flight No.6E 556 departure time 3:15pm on 26th November 2012 from Srinagar to Delhi, and they provided us the special services which were available on our ticket no. 17C, 17D, 17E, 17F. Its not about the special services but one should guide about these services to the passenger so that he should know about the services which are being provided to him in the flight. Indigo is a good flight but we didnt expected these kind of things from your side. We will go to consumer court and register a complaint about this incident.


Thanx & Regards

Srishti Chadha

Ticket cancellation refund
Hi,

I cancelled ticket from Indigo airlines from Mumbai to Jaipur ,
booking reference GP1RAI
Date of Booking 30-10-12
For that Indigo charged cancellation fees Rs 1129 per ticket, that is fine i got agree with that .
But they are not returning the remaining money around Rs.2022 saying that they don't give refund and will add it my indigo credit but i didn't get any chance to fly again and the worst is that they are just asking me to forget the money as it isthere policy while all other airlines gives refund after cancellation and deducting the cancellation fees.

Please guide how can i get my remaining money back.
Will be very thankful to you.

Regards,
Ravi Shankar hathiwal
[protected]
ravi.[protected]@gmail.com

sir,
i have booked a ticket from lucknow to bangaluru on 22nd oct 2012 and cancelled it on 29th oct 2012. the booking reference was YWKWLC. the flight number was 6E 164.i booked the ticket through my email id [protected]@gmail.com. but i have not got my refund till now. i called customer care but the person said that it will take 10 working days to complete the refund process. more than 12 working days have passed but i have not got my refund.
i request you to please kindly look through my problem and help me to get my refund as soon as possible.

Was travelling from Bangalore to Jaipur via indigo airlines on 9th Nov when a dslr camera,newly bought, was stolen from my checked in luggage. I have sent many mails and made 100calls to the customer relations at indigo airlines but they have not taken any action still. had a bag with a lot of Diwali gifts. Even though the bag was less than 6kgs, the indigo ground staff didnot allow me to take it as hand baggage. Forced me to check it in. I told her it contained a delicate and expensive(rs.35,000) camera. She told me she would mark it as fragile. Forget about breaking, the new camera which was not even assembled yet was stolen,with each important part camera,lens,chords,memory card, everything stolen. Indigo airlines staff should not force people to check in baggage if they cannot securly keep people's stuff. When i received the bag it wad properly zipped but the box which contained the camera was torn and the camera was gone. I cannot believe it how things can get stolen from the checked in baggage that too of such an eminent airline like indigo.
Indigo airlines,learn to live upto your name, it is the customers faith in you that has helped you reach such heights, dont take that for granted.

I was travelling from Bangalore to Pune on 10th Nov 2012 on Indigo flight 6E-108, I had a check in baggage of 16.8 kg (weighed at home) but the weight machine at the Indigo counter at Bangalore airport showed it to be 26 kg and I was made to pay Rs. 1260 as excess baggage charge of 6 kg. I weighed my baggage again at a commercial weight machine after getting down in Pune and the weight of the baggage was well within the specified limit of 20kg. I want Indigo airlines to immediately refund Rs. 1260 and stop cheating passengers in this way. I also found that many of my co passengers on the same flight had a similar experience with Indigo airlines in the past as well. If I do not get a positive response from Indigo airlines on this matter, I plan to refer this incidence to Weights and measures department, Govt. of India.
Dr. Ruta Devanahalli