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IndiGo Complaints & Reviews

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Updated: Dec 5, 2025
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IndiGo reviews & complaints page 68

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J
Jayant Kamble
Sep 9, 2020
Resolved
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Dear,
I applied for job on your site dt.01.09.2020 (Attached) for ground staff in indigo. Then i received call from you recruiter mrs. Raj tyagi mob no. [protected]. She send me his mail id [protected]@gmail.com. I send my doc. On it. Then she say you have selected for this job. She provide me bank details name - birjesh kumar, hdfc bank, a/c no.[protected] ifsc code. Hdfc0000001 bank address: 101-104 tulsiani chambersfree press journal marg, nariman point, mumbai, maharashtra 400 021, for payment of rs.2, 500/- reg. Fee. I pay that amount (Attached). Then mob no[protected] take my online interview and demand rs.22750/- for document verification.
Kindly look at the matter and take action on your register and arrange to refund my rs.2, 500/-.
Regards
Jayant kamble
[protected]
Aug 6, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT. ~Nandini
Dear Mr Kamble,

Please ignore the above comment. We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, kindly visit the link: https://bit.ly/3iKO2qT.

Regards,
Team IndiGo
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    Fazoo
    Sep 9, 2020
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    Address: City Station Railway Colony, E/9/f

    Sir shubh ki tarah hi mera bhi same complent hai pls jld se action lijiye in log k khilaf aur hamara paisa refund krvayiye
    IndiGo customer support has been notified about the posted complaint.
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      M
      MuthuSankaranarayanan Valliammal
      Sep 8, 2020
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      Address: 47, ashtalakshmi illam, ajk nagar, ktc nagar 627011

      Dear sir,

      My booking reference is ifgz4f
      I had suffered in the airport by not getting any exchange opened and for additional luggage by international vandhe bharat air india flight from frankfurt to mumbai and then by indigo from mumbai to madurai.

      Whatever vandhe bharat luggage approved by air india, indigo put as extra luggage other than their disclaimer fraud.

      And they kept asking 8000rs etc for the weight in rupees. I had in euro and no exchange counter because of corona. They kept telling they get my euro and pay by their rupees debit card.

      Then in the last minute they overloaded passangers in flight and cancelled my ticket and collected 3500rs.

      I suffered peakly by 3 days ground travel and got more pains by this inconvenience.

      I am asking indigo to give me 50000rs
      For the corona risk which they gave for travelling from mumbai to tirunelveli.

      They are cheating against their terms marked in i ternary in vandhe bharat.
      They are doing injustice by frauding they give rupees on their debit and get euros cash.
      Then in the last minute cancelling and cheating public and charging 3500rs.
      This they done on me.

      For the long journey and the discomfort and pain caused, i ask 50000rs as compensation.

      I keep all proof of their talk in recorded in the airport. Please do justice
      IndiGo customer support has been notified about the posted complaint.
      Oct 13, 2020
      Updated by MuthuSankaranarayanan Valliammal
      There is no reply from the Indigo? can you please check?
      Dear Mr. Valliammal,

      We would like to inform you that the amount is refunded to the virtual ID of the travel agency which will be credit within 3 weeks. We request you to please contact with the concerned travel agency for the further refund.

      Regards,
      Team IndiGo
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        N
        Nishant farde
        Sep 7, 2020
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        For job offer letter fake

        Address: dress: - Level 1, Tower C, Global Branch Address: - G-45/46 Richmond Tower Santhala Business Park, Mehrauli-Gurgaon, Haryana 122002

        Sir i had sms from shine.com for airline indigo jobs your cv shortlist. The requiter salim khan+[protected]. I call for it is true or fake then he say yes your cv shortlist. He say agar apko ye job registration ke liye 2300 pay karne honge that's refundable that's why i send it on google pay on airline authority. Then few min later he say hr vivek apko call karenge for next process+[protected] call and let bad unhone muze ek online...
        +10 photos
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        Nishant farde
        Sep 7, 2020
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        Address: Mumbai

        I have sms on mobile for indigo ticking executive. I got mail of job comformation and training letter. For fees for security they said you have pay 8700 which refundable and i send it. Now they say for uniform 15750 to buy uniform that also half refundable. Is it fake or real.
        Please reply fast.
        +4 photos
        IndiGo customer support has been notified about the posted complaint.
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          saurabhseth12
          Sep 7, 2020
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          Hi,

          I have book flight from delhi to gaya for 13th sept 2020. When i book the flight its showing on their website and my ticket is confirmed. Today i received the call from indigo, they said i cant board on the flight to gaya, as this flight is coming from dubai and not open for boarding from delhi. They are forcing me to cancel my ticket as they dont have any other flight to gaya.

          I am travelling from pune to delhi then delhi to gaya on same due to some family reason. I am traveling with small kid (1 year 8 months) and my wife. During this pandemic time these people are doing such kind of thing which is really very unexpected behaviour.

          Also they are not ready to do the refund. If i cancel my trip they i will loose ticket fare from pune to delhi which is not with indigo.

          I need help on this.

          Regards,
          Saurabh seth
          IndiGo customer support has been notified about the posted complaint.
          Dear Mr. Seth,

          We regret the inconvenience caused to you. We wish to check this, please share your PNR via private message so we may get this checked.

          Regards,
          Team IndiGo
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            J
            J zz
            Sep 5, 2020
            Resolved
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            Resolved

            I made a booking on 5th september for mumbai to bangalore flight. Transaction id - 68fdeaa63f[protected].

            The booking was made on indigo website and payment was made using airtel payments bank. The money was deducted and i also received cash back from indigo (An offer was on) but no ticket was generated. I contacted the customer care and they have no record of any transaction.

            Considering i got cash back from indigo, the payment should have reached them.

            Kindly look into it and resolve the issue.

            Regards
            Aug 14, 2021
            Complaint marked as Resolved 
            IndiGo customer support has been notified about the posted complaint.
            Verified Support
            Sep 08, 2020
            IndiGo Customer Care's response
            Dear J zz,

            Please send us the registered email ID along with flight details via private message so we may look into it.

            Regards,
            Team IndiGo
            Verified Support
            Sep 10, 2020
            IndiGo Customer Care's response
            Dear J zz,

            Please share the mode of transaction, date, time, amount, and email address via private message so we may get this checked.

            Regards,
            Team IndiGo
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              A
              ankit4271
              Sep 4, 2020
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              Address: GURUGRAM ,INDIA

              I was having flight from dubai (Dxb terminal 2 to delhi 6e22 indigo airlines on 1st sept (Scheduled dep. 2355). I had seen my laptop in waiting hall (Zone area 2) while waiting before getting in queue for check in. I was carrying laptop in my handbag and went for security check in. There i highly suspect my laptop got missed. Please check there in recording and trace for what happened. I was in green shirt and black trouser and was doing security check in last minutes. (End of all other passengers) and was in hurry. Gate for my boarding was f 4. Another thing could be if someone took my laptop in flight from my handbag when i went near toilet for drinking water. Because my hand bag was kept below my seat 19c as per flight instructions. Seat behind me cant take because he was my friend traveling with me. I found my laptop missing from my bag when i was going for security check at delhi airport for my next flight to guwahati. (6e2192). Only laptop missing from my handbag. Request you to kindly trace and find my laptop as it contained important study notes, all my past memories photographs. And many important things. I am in huge trouble and stress and it will affect my job career too. My laptop details-dell inspiron n4010 ;blue colored laptop. Pnr - ujlvrm
              IndiGo customer support has been notified about the posted complaint.
              Time at security check at DXB was around 2330 hrs.
              Dear Ankit4271,

              We are sorry to know this. As checked, our customer relations team is working on the raised concern. Please be assured they will assist you in the best way possible.

              Regards,
              Team IndiGo
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                G
                GUNAVANTH K G
                Sep 2, 2020
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                Aditi chauhan indigo airlines[protected] call received by this number regarding job offer at bangalore international airport as ground staff for indigo airlines with 35000 + accommodation + food + other facilities and asked to send copy of aadhar card, qualification documents and resume to [protected]@yandex.com and asked to transfer application processing charges of rs3500 for bank account number which i didnot receive. Fake fake fake job offering fraudsters. Please be careful
                IndiGo customer support has been notified about the posted complaint.
                Dear GUNAVANTH K G,

                We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                Regards,
                Team IndiGo
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                  R
                  rk60
                  Sep 1, 2020
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                  Pnr no: qifivp
                  Date of booking:22 may 2020
                  Cancelled on : 01june 2020
                  IndiGo customer support has been notified about the posted complaint.
                  Dear Rk60,

                  We would like to infrom you that the refund for the mentioned booking has been processed in the travel agency account used to make the booking. Please connect with them to claim the refund.

                  Regards,
                  Team IndiGo
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                    N
                    Nimit ajmera
                    Aug 29, 2020
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                    Resolved

                    Respected sir, 
i am writing this not to blame indigo, apart asking for help. There has been a fraud with me regarding that i require help.
i had made a booking from jaipur to kolkata on 21st march 2020 through a travel agent names sj travels : ishan jolly is the owner on this travel agency. Due to some circumstances the passengers didn’t fly, and the ticket whole amount was protected in credit shell. The passenger rather booked another ticket of indigo and at the airport the indigo sales person spilt the pnr into two, the pnr’s are fww1hh, cey6uy total booking amount i paid was 68450 
firstly airline didn’t agreed to refund the amount as it was a group booking, but after making repeatedly mails, calls and other way to contact the airline they agreed to make a refund and on 19th august 2020 they made a refund for the pnr fww1hh whose amount was 26355.
after i got the information that the amount has been refunded i tried to contact the agent to kindly refund me the amount when he receives it. As i approached him for the refund, he completely denied me that he will not refund the amount and asked me to assume that amount is bad debt. I again asked him the reason, he said he has used someone’s credit card and that person has escaped (I don’t know what the fact is). He even said you make a fir against him and also i can do all things i can but he won’t refund the amount. I further asked him give the contact details of the person whose card you have used, he even denied to provide me that, in behalf he has just provide me credit card number (I don’t know that’s correct number or the fake one).
i rather asked him over the call that what should i do now?
how would i get my money back?
he said mail the airline and say them the card has been expired so provide refund in different account or keep the amount in credit shell.
as instructed by him i have mailed the indigo team saying the card has been expired.
i am ready to file a fir against him and i paid him complete amount through the bank and i have all valid proof, i even have whatsapp chat that shows i have done the booking form him.
i am writing this just to request you if you can provide me the help by any mean, i have done all i could but failed, if you think that i am not a genuine person, i can provide all proof that you say, i can provide every passengers id proof with the letter.
all need i want is if you can reverse the refunded amount and provide the refund in different bank account, and if you talk to you tech team and get the details of the card used for booking or the name of the person whose card was used or anything that can help me take out of this mess.

i am ready to provide all documents you want, i can even share the fir when i do so.
kindly also help me what all steps can i take to make things in my favour.
i am ready to do anything suggested by you team.

kindly look into this matter and help me out i would be very gratefully enough if you can solve this issue 

your’s faithfully 
nimit jain
[protected]/[protected]
                    Aug 16, 2021
                    Complaint marked as Resolved 
                    IndiGo customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 01, 2020
                    IndiGo Customer Care's response
                    Dear Mr. Ajmera,

                    Please refrain from taking calls from this agency/person as they might be misusing IndiGo’s name and credibility. We’ve received such complaints from other job seekers as well in the past and on the basis of our findings we advise you to be wary of such emails and do not volunteer information on: It is advisable for you to approach competent authorities for a parallel investigation into the matter against such unknown errant persons.
                    Also, we do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. We advise you to exercise extreme caution before acting on any such fraudulent emails/calls and always check with the actual recruiter before paying for an interview, offer letter, etc.

                    Regards,
                    Team IndiGo
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                      K
                      kirtijha
                      Aug 28, 2020
                      Resolved
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                      Pnr number- Bg1dks
                      we did our booking from cleartrip for 17th july for Indigo flight however we had to postpone the booking and did from indigo website and postponed with additional 1200rs to date 25th july from same indigo website itself. we were told that within 5-7 working days we will have refund in our account. on 29th july we called indigo customer care and they said it will take 21 working days to be refunded to your account. now today again we have called indigo customer care and they are saying it was already refunded to cleartrip on 21st july.
                      also they are not ready to give any mail or written document which says that it has been refunded to cleartrip which we can show to cleartrip as a proof that this is what indigo has said.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      IndiGo customer support has been notified about the posted complaint.
                      Aug 28, 2020
                      Updated by kirtijha
                      adding missing informtion:
                      the booking that we did for 25th july, we cancelled that ticket and thus we received for refund of same within 5-7 working days
                      Verified Support
                      Aug 29, 2020
                      IndiGo Customer Care's response
                      Dear Ms. Jha,

                      We would like to inform you that the amount is refunded in the travel agency account used to make the booking. We would suggest you to connect with them to claim your refund.

                      Regards,
                      Team IndiGo
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                        Nivya Ganesan
                        Aug 27, 2020
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                        Address: Trichy

                        Kindly please support me
                        +1 photos
                        IndiGo customer support has been notified about the posted complaint.
                        Dear Ms. Ganesan,

                        We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                        We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                        Regards,
                        Team IndiGo
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                          S
                          Shubham Kumar pandey1
                          from Gurugram, Haryana
                          Aug 26, 2020
                          Oct 10, 2023
                          This thread was updated on Oct 10, 2023
                          Resolved
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                          Resolved

                          Medical Emergency due to which I have to reschedule Flight

                          Sir

                          My indigo flight from Dehradun to Varanasi on 29th July 2020 was rescheduled due to my mother got sick & was admitted in hospital on 29th July early morning I called their customer care for cancellation of flight but agent told me that they cannot promise full refund as after submitting medical document our senior department will give approval where to give refund or not so i have to reschedule my flight & paid extra rs...
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                          Tadisetty Ramanjaneyulu
                          Aug 23, 2020
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                          Respected sir they taken 9600 from me and again they are saying 18550 for uniform so sir what I request u that I want money back 9600 my family is very poor family our income is 10000 per year sir I request u plse give back my money
                          +2 photos
                          IndiGo customer support has been notified about the posted complaint.
                          Dear Ramanjaneyulu,

                          We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
                          We would suggest you to please visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

                          Regards,
                          Team IndiGo
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                            M
                            manojgupta04
                            from Gurgaon, Haryana
                            Aug 21, 2020
                            Resolved
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                            Resolved

                            Dear sir,
                            With above reference pnr bpgm4r from hyderabad to lucknow on 19th august, 2020. I had a worst experience ever with indigo airlines. I am very old customer of indigo airlines. My hand baggage was not allowed to carry as it was trolley bag. Since due to carona conditions, it was informed by baggage counter executive that overhead space is not allowed to use. Therefore, i was charged rs. 3, 000 as excess luggage in check in baggage. When i came in plane i saw that many of the hand baggage were kept in overhead space and crew member allowed to the passenger. It was really surprising and shocking for me as double standards by indigo airlines. I am very old customer to indigo. I can provide snaps of overhead space used for hand baggage. I made a video and snaps to witness. After landing at lucknow airport, i immediately contacted
                            Ground staff manager mr. Vaibhav and mr. Ankit. The took the snap of my boarding pass and excess baggage charges voucher and accepted and also ensured me that they will register the complaint for the same. But still after 2 days, i did not get any response from indigo customer care. Therefore, i am liable to launch a complaint. Please arrange to refund my excess baggage charges. Please find as per attachment, snaps and video made by me to witness the usage of overhead baggage cabins by the passengers, whereas i was charged rs.3, 000.
                            Awaiting for your immediate action and refund.

                            Regards,
                            Manoj gupta
                            [protected]
                            [protected]
                            +2 photos
                            +1 videos
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            IndiGo customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 23, 2020
                            IndiGo Customer Care's response
                            Dear Mr. Gupta,

                            We regret the experience your had with us. We would like to inform you that our customer relations team is working on your concern and respond to you over email. Please be assured they'll assist in the best way possible.

                            Regards,
                            Team IndiGo
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                              Ner Yavatmal
                              Aug 21, 2020
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                              Address: Mh msh 6 road malkhed bk. Ner yavatmal maharashtra 445102 india in

                              Z p marathi school malkhed bk. Ner yavatmal maharashtra 445102 india in (Bus police mandir farm (Rajaram vidyalaya school malkhed bk. ([protected])
                              IndiGo customer support has been notified about the posted complaint.
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                                Ner Yavatmal
                                Aug 21, 2020
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                                Address: mh msh 6 road malkhed bk ner yavatmal maharashtra 445102 india in

                                Z p marathi school malkhed bk
                                IndiGo customer support has been notified about the posted complaint.
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                                  shalu sonkar
                                  Aug 20, 2020
                                  Resolved
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                                  Resolved

                                  Fake Job Provider Of Indigo

                                  Hello !! My name is Shalu sonkar I applied In quikar for jobs and i got 1st call from this number [protected], For Telephonic interview and registration charge also 1500/. I already submitted in his account, I have a proof . Again i got 2nd Interview call this number [protected],
                                  [protected] this call give me information for online exam,
                                  Aftr all process when completed then this number [protected] call me for other information...
                                  +21 photos
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                                  Anishku
                                  Aug 19, 2020
                                  Resolved
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                                  Resolved

                                  Address: Gangavathi
                                  Website: Cleartrip

                                  My name anishkumar i am booking flight tickets for bangalore to tuticorin jun 22 for connecting flights for bangalore to chennai and chennai to tuticorin. Covid 19 problem first flight is 6e 6269 cancelled so i can't travel for chennai to tuticorin so me cancelled 6e 7185. Cancelled date 18 jun but not for the refund amount received for till date.
                                  I'd: [protected]@gmail.com
                                  [protected]
                                  +2 photos
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  IndiGo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 21, 2020
                                  IndiGo Customer Care's response
                                  Dear Anishkumar,

                                  We would like to inform your that the amount is refunded on 20th August in the travel agency account used to make the booking which will be credited in 3 weeks. We request you to connect with them to claim the refund.

                                  Regards,
                                  Team IndiGo
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