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Indraprastha Gas Limited [IGL] Complaints & Reviews

www.iglonline.net

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Updated: Jun 2, 2026

Complaints 1775

Resolved

181

Unresolved

1594

So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indraprastha Gas Limited [IGL] reviews & complaints page 2

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Urgent Resolution Required: Delay in Providing Gas Meter Connection

Respected Sir/Madam,

I am writing to bring to your attention the inordinate delays and lack of professionalism exhibited by the staff responsible for providing gas meter connections for my IGL gas connection applications, BP numbers [protected] and [protected]. Despite applying in August 2024 and multiple follow-ups, the issue remains unresolved....

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Address: Noida extension, Gautam Buddha Nagar

My IGL gas connection installed since 2019 and since then I am paying my bills timely. Suddenly in Aug 2024 I have received a bill from IGL for Rs. 10, 197/- as to my surprise I haven't used the gas so much. We escalated to IGL and upon thorough inspection and analysis by technician when they visited my home, he found and reported that there was a heavy Gas Leakage due to which Meter was running and recorded unexpected units.
I...

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Address: Opp. Honda Power,G B Nagarvillage Kasna,Greater Noida-201308,Uttarpradesh

I am Harendra Bhati residing at C-62 phi 4 ebony estate Greater Noida. I shifted here in the year 2019 with my family and at that time i contacted Indraprastha Gas Limited for a connection at my residence in there office situated in Kasna Greater Noida and paid an amount of Rs.6000 for the installation of the pipeline and still after 4 years there is no progress for the same. I have visited them a several times and contacted their costumer...

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Since May 2023, I have been receiving Inflated gas bills and I also filed a complaint with the IGL customer care on 22nd of June, 2023 through mail. I also tried to seek help from IGL customer care verbally but couldn't receive any help from the concerned authorities. The mail regarding the complaint has been attached as a screenshot.
As a result I even have received a notice regarding disconnection of the Gas services.
I'd...

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Address: IGL Noida

I requested for the IGL connection in Jan 23 and it took the IGL team over a year to come and initiate some work, even though the money was paid already.

And when they started it took good 4-5 months to do the engineering marvel as attached.

Can you please cancel my connection, the engineering marvel done by the team, as shown below, is not safe for children coming to school. I am very concerned of this. br...

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Address: Radhika Apartment, Dwarka, Sector 14

Hi Team,

My IGL BP number is [protected]. This is with reference to the flat no. 406, Radhika apartment, Pocket 1, Dwarka, Sector-14, Delhi.

I raised a request to stop the connection as there was some work going on in the flat. I raised the request for connection restoration and I was given a bill of circa Rs. 4, 200. All the parts added were old. Also, why am I charged so much for the pipe connection? When the...

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I am a working and currently single housemaker woman. I have applied for the PNG gas connection in the IGL in last december, 2023. Since then, + till now, dt 29.03.2024, the gas connection has not fully completed.
The company workers did not least cooperated with the installation procedure such as early or later in working days or on Sundays. They call at mid of working days for the installation and when I ask for mine feasible timeline,...

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I have applied New PNG Connection for which I have submit My documents, MY BP No is -[protected].
I have applied on[protected] but still waiting for an update.
Please chk and confirm.
Regards
Sourabh
[protected]...

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I am a senior citizen and was living alone in my residence before Covid however I shifted with my Son to his residence due to lockdown and infrequently visiting my residence for last 3 years with very low usage of IGL gas connection. I have raised multiple request with IGL to temporary disconnect the connection to avoid Billing but they have ignored more than 10 such requests in last 3 years and raising Bills on minimum usage which is higher...

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My IGL gas connection installed on 20.12.2022 and after a few days it observed a Heavy Gas Leakage that resulted in an unexpected meter reading of 9 Kgs till 28.12.2022.

On 29.12.2022, I raised the complaint to IGL to check and fix Gas Leakage. Upon thorough inspection and analysis by technician named Praveen (Contact - [protected]), he found and reported that there was a heavy Gas Leakage in both inlet and outlet connections...

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Kindly update my mail ID on my bill
Bill -[protected]
Name - Uttam Singh
Mail ID to be updated - [protected]@gmail.com...

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We did pay our IGL bill of previous months but we still got rs 9000 bill this time, can you please cross verify on this.
[protected]
Register mobile number [protected]...

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Hello IGL Team,

My Society name is Patel Neo Town, which is wrongly written while generating the invoice for monthly bill as 'NEW TOWN".

Please correct our address as 'PATEL NEO TOWN'.

Best Regards,
kapil Sharma
call me at [protected]
or message me : [protected]...

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Address: B6/61, 1st floor, Sector 17, Rohini, New Delhi - 110089

Website: www.iglonline.net

Hi have applied connection on 23rd of May 2023. The security amount of rs 7000 also deducted 2 weeks back. whenever we are calling to customer care they are saying we are assigning a installation Team for you new connection but from last 2 weeks no one visited. I need clarity on it. Registered mobile number is [protected]. Kindly arrange a call back on this number with perfect solution this time. this is seriously frustrating situation now...

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Sir/Ma'am I want to complaint about the gas smell in our street. There is gas smell in our whole Street which can cause harm....

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Address: 769 sanjay marg south bhopa road patel nagar new mandi muzaffarnagar -251001

Igl gas company is installing the gas pipeline by digging the pits and after checking pressure, pits are filled in and connection is given. MY pit was digged twice on 25/03/2023 but could not be tested and the Engineer promised to come on next day but he did not come. I enquired fro m local gas control room about my pit to be tested and filled in.They promised for next day but no one came and my pit is overflowing due to NAALI water .THe...

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Address: Delhi

BP # [protected]

I have IGL pipeline gas connection from past 14 years and there was no problem until they installed new metre of RAYCHEM brand.
My usual unit consumed per month ranges 12-15 units per month after installation of new meter it sudden shoot upto 34 units per month which is way to high.
After complaining they found defect in meter as it was making strange noise so IGL installed a meter of AEM brand...

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Sir/ madam,

Please temporarily disconnect gas supply of bp no. [protected] at the following address:
H-33/124, sector-3, rohini, new delhi 110085.

The connection is not in use for 4-5 months but minimum charges are being levied. An early action is requested.

Thanks
Pushpa Joshi...

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We have received bill for March on 08.03.2023 and the due date is 29.03.2023
I contacted customer care because the amount of bill is more than the gas we have used.
Customer care member informed us that we are getting estimated bill for March month.
Why do we pay estimated bill, and not the actual bill?

I want you to provide us actual bills of each month and get the meter box checked....

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Address: g 801 park view city 1 Sohna Road, Sector 48

BP no [protected] . I received my bill yesterday on my mail id, and was horrified to note that the bill amount is Rs 2400, this when i have paid regularly EVERY Bill . My bills for my piped gas has been in the range of Rs[protected] in 2022. Some one from IPL had visited my house to clean the meter in end jan, post which some had come to take the meter reading on 4th jan. HOW IS THIS POSSIBLE ?
THERE APPEARS TO BE SOMETHING FISHY AS...

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