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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Dec 25, 2024
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So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Indraprastha Gas Limited [IGL] reviews & complaints page 2

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S
Sourabh Mehrotra
from Delhi, Delhi
Mar 18, 2024
Mar 18, 2024
This thread was updated on Mar 18, 2024
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PNG Gas

I have applied New PNG Connection for which I have submit My documents, MY BP No is -[protected].
I have applied on[protected] but still waiting for an update.
Please chk and confirm.
Regards
Sourabh
[protected]...
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C
chandsoni
Mar 17, 2024
Mar 17, 2024
This thread was updated on Mar 17, 2024
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Bad installation of gas pipeline

Address: Shiv nagar sector 2 Baral road Bijainagar,305624
Website: IGL

Without discussion with house honour, your team installed the gas pipe line and even very bad installation done by stupid guys....
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A
Akshi Bali
from Delhi, Delhi
Mar 6, 2024
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Delay in new pipeline gas connection

Address: R K Puram, New Delhi-110022

I had applied for a new pipeline gas connection on 17.07.2023 and after a successful payment the BP No. generated was [protected] for the address F-4/18, Model Town-1, 3rd Floor, Delhi-110009. It has now been almost 8 months and the IGL officials have done nothing. Despite repeated calls to their customer care no redressal is being given and only fake assurances are given. They have taken the money and re just sitting on it....
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R
Ravinder Singh Parhar
Mar 1, 2024
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Illegal installation of IGL Pipeline over terrace-wall of my flat in Dwarka, New Delhi

This has reference to my BP No. [protected] installed at flat no. 131, Rainbow Apartments, Pocket no. 6, Sector-12, Dwarka, New Delhi.
This is to report to you that the pipeline for PNG connection granted to Flat no. 122 has been installed in an absolutely illegal and dangerous manner. The said pipeline goes over terrace boundary wall of my aforesaid flat. IGL contractor or authorities never sought my consent for affixing the pipeline...
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A
amit1990k
from Gurgaon, Haryana
Feb 20, 2024
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IGL new connection gets delayed for 3 month.

Address: Crossing Republic

I'm writing this complaint to express my extreme disappointment with the service at IGL. I applied for the new connection on 14th Nov, 2023.

and today marked as 3 months overdue for my request. I've made more than 50+ calls during this time, but every time, the team kept me giving false excuses or promises.

The feasibility has already been done 1 month ago. but the customer care team keeps me hanging towards...
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N
nksharma_1981
Jan 20, 2024
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Connection is not activated after 3 months of Meter Installation

Address: Delhi/NCR (Greater Noida)

Hi,

I have taken a new IGL connection in Oct'2023,
After 1 month by multiple follow-ups and request to customer care they installed Meter at my flat.

Now 3 months have completed of Meter installation but still my connection not activated.

So poor service by IGL in Delhi/NCR, also customer care is not supportive. If you raise any request at customer care, then they closed your request by...
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H
himani saini
from Delhi, Delhi
Jan 18, 2024
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Open Complaint since Oct'2023

IGL has been doing fraud in my billing either intentionally or internationally.
First a faulty meter was fix in our apartment which started rolling even before they supplied gas to us.
Then we got that fixed and their executive mentioned to us that we will adjust this in your bill by keeping the starting point at 6.6 units. Now the bill came, there was no adjustment. We paid it out of courtesy as it was then supposed to be fixed...
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T
Trilok Ghai
Jan 18, 2024
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Unnecessary arrears

From Usha Kanwar 170 Sahyog Apartments Mayur Vihar Phase I Delhi 110091 Mobile No. [protected]
BP No: [protected]
I have received an arrears bill for Rs 1177/41 which shows that I have defaulted on payments of two bills for months of October and December 2023.
The fact is i have made two payments by cheque against these bills and the receipt of these payments is reflected in my PNB bank passbook.
Here are the details...
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A
Avinash20jain
Jan 13, 2024
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BP number-1000103490: Disconnection without intimation in presence of children without Guardian

Address: new delhi

We have paid all dues and bill,
But nobody turned up for restoration despite repeated chasing.
It was disconnected rudely without informing the parents & in the presence of the minor child.
Link for penalty generated in 3 days despite repeated reminders.
It has been paid, pl see attachment.
but no action was taken urgent necessary action for the restoration.
few months before IGL person taken 3000/-...
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P
Prince Hudia
Jan 6, 2024
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Never support

Address: Dharuhera, Rewari

Control room IGL, Dharuhera Cont. 844**88599 Never support call and never resolve the problems of customers...
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K
[email protected]
Dec 23, 2023
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Gas smell

Address: B-6/7 SHIVAJI APTS SEC-14 ROHINI DELHI 110085

Gas smell felt despite all gas stove nobs closed. Pl get it checked and repaired...
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G
Gopalan Prakash
from New Delhi, Delhi
Dec 21, 2023
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Tampering of igl common gas pipeline at e 275 east of kailash new delhi

Address: E-275, EAST OF KAILASH, NEW DELHI -65.

A REQUEST FROM SENIOR CITIZEN FOR SPEEDY ACTION

ENCROACHMENT ON COMMON AREA BY ILLEGALLY COVERED THE MANDATORY OPEN SPACE BY GROUND and FIRST CO-OWNERS AT
E 275, EAST OF KAILASH, NEW DELHI
TAMPERING OF IGL COMMON GAS PIPELINE

With reference to the captioned subject, we advise we have sent upteen emails since May 23 but no response. Atlast we could get support from the helpline team. The IGL...
+6 photos
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A
Abhay Rathore 21
from Delhi, Delhi
Dec 12, 2023
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Rubber pipeline

We requested on 9 of Nov for the connection the customer care said it will take 3 days. Today 3 days have been passed they haven’t come for the connection. We haven’t made food for past 3 days and Now are saying it will take 3 more days, plz solve the problem quickly...
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K
kunalchy
Dec 2, 2023
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No installation even after 1 month

In reference to BP No.[protected] pertaining to
PNG connection at SG-3/401 4TH FLOOR SAYA GOLD AVENUE
INDIRAPURAM
VAIBHAVKHAND GHAZIABAD 201014.

Even after one month if follow-ups installation is not yet done in my flat. Pleaee expedite....
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S
Sukirt123
from Ghaziabad, Uttar Pradesh
Nov 24, 2023
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Commercial connection termination requested two months ago but action not taken

Address: Tower A8, Flat 102, ebony greens, sare homes, near lal kiuan, ghaziabad

We have closed our restaurant in September and requested Termination of Gas Connection #[protected]. It’s been close to two months but no action is yet taken. I am following up with different gl teams of ghaziabad like sunny gautam from marketing, Mohammed Salim, Kuldeep and ankit from operations. Everyone is passing the ball to each other. Now I have left no other option other than going to consumer forum....
+2 photos
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M
maheshchandrawat
from delhi, Delhi
Oct 31, 2023
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Person is harassing and saying for 3500 rs penalty without any issues

Address: Flat 49 ,2nd floor , block A2 , pocket 6 , rohini sector 35 ,pin 110042

Mobile no [protected]...
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H
H C Joshi
Oct 25, 2023
Oct 25, 2023
This thread was updated on Oct 25, 2023
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Broken of water connection during the digging for pass pipe of IGL

Address: 54/2 C Block Parvatiya Anchal Sant Nagar Burari Delhi.

In this connection I have contacted igl control room regarding my problem who forwarded to talk with naveen who advise to to contact sanjay then mr vivek i have talk to all the representative every one said that we will see i have paid rs 3000/- to plumber for reconnection no one paid amount. a month and half already passed no responcerecived from any one.
kindly advise to concerned contractor to pay otherwise i will have to knock...
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V
Vineet Verma 29
from New Delhi, Delhi
Oct 19, 2023
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IGL engulfed Rs 2628.80 on 18 Sep

Address: Delhi

My consumer number [protected], my bill was showing 2612 due amount against which I did on line transaction and amount was showing 1314.4 ( reference number[protected] which was paid by me via Amazon Pay by me in the morning 5.53 am and later on when I tried again same amount was showing and I thought in order to compensate the total amount same is still showing and I made another transaction of 1314.4 ( reference number[protected]...
+1 photos
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T
taru11294
Sep 25, 2023
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New connection bp no. 4001826316

Address: new delhi

My bp no; [protected] for new connection it taken more time and delay almost 4 months customer care deny my problem from last 1 month no clarification they given how much time it will take...
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G
Girish Chander Bhatt
from Rohini, Delhi
Sep 12, 2023
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Permanent Disconnection of BP No. 4001719924

IGL/PNG BP. No.[protected] stands in the name of my wife Amita Bhatt requested for permanent disconnection (from old premises A1/643 Sector 6 Rohini Delhi)on 23 Aug 23 vide Service request No. [protected] followed by another Service request vide No. [protected] and too many emails and personal contact to customer care but sorry' to say that first service request closed without any action and falsely informed through email. My meter is installed...
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