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Indraprastha Gas Limited [IGL] Complaints & Reviews

www.iglonline.net
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Updated: Jun 2, 2026
Complaints 1775
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181
Unresolved
1594
So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Indraprastha Gas Limited [IGL]

Indraprastha Gas Limited [IGL] reviews & complaints page 5

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A
asgupta_13
from Delhi, Delhi
Jun 23, 2019
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png duplicate bill

Address: 807, KM 31 JAYPEE KOSMOS SECTOR 134 NOIDA-201304, Gautam Buddh Nagar, Uttar Pradesh, 201304

Sir,
This is regarding bp no. [protected]. I am fed up with the igl customer services. I took this png connection in feb 2019 for that i received a bill in apr 2019 on my registered mail id. It was a estimated bill of 791/- not actual bill, no meter reading was shown. After that i am waiting for my next bill till now. No meter reading uptil now has been taken, and when i asked they noted down the meter reading verbally. Now, my bill...
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S
Somi Sharma Som
from Gurgaon, Haryana
Dec 24, 2018
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for new connection bp no. 4000723033

Address: New Delhi, Delhi, 110052

For png new connection booked it has been dated 29/10/2018 by mr raj kumar shukla after more than two months, so far no connection has been fitted in my house. Many times the call has been made to the customer care number but no nresult. Our bp no:-[protected]. Please try to get executed soon.
Thanking you
Yours
Anju sharma
242 nimri colony first floor,
Ashok vihar phase-iv,
Delhi-110052
Bp...
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R
Rekha328
from Delhi, Delhi
Dec 17, 2018
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permanent disconnection of gas

Address: New Delhi, Delhi
Website: www.iglonline.net

I want to disconnect my gas connection png permanently because we are shifting our house so that's why we have to disconnect our png gas connenction.
Please take a look to this problem and i am sure you will take actions to this problem. Earlier response to disconnection problem will be appreciated. We are shifting today that's why i want you to disconnect my gas connection as soon as possible....
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A
[email protected]
from Delhi, Delhi
Nov 23, 2018
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complaint against igl gas pipeline

Address: New Delhi, Delhi, 110015

I applied for igl gas pipleline wherein they have inspected and sent an email by saying registered premise has been found technically feasible for providing the png domestic connection. Then i have made the full payment through cheque now it's almost more than 8 months no body is caring following are the details.

Bp no. [protected]
Connection at a-160 2nd floor sharda puri ramesh nagar new delhi 110015.
Mobile:...
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V
vinay chhbara
from Allahabad, Uttar Pradesh
Oct 18, 2018
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temporary disconnection of line

Address: 110024

I vinay chhabra requested igl on service ticket created
Dear vinay kumar chhabra

Bp no. [protected]

Your service ticket no. [protected] for temporary disconnection renovation has been created & logged service request will be resolved within 13 days.

Please note no amount is to be paid to igl representative
In any form

(Cash or cheque).

For any...
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D
DivuTT
from Patiala, Punjab
Aug 25, 2018
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payment did not move to correct account number

Address: New Delhi, Delhi, 110001

Hi team,

Please be informed that i have already made the payment of rs. 884/- through paytm on 20th may (Attached bill pyament) however the payment is referring to wrong bp [protected] as i have made payment for bp [protected]. Every time i call the customer care team they gave me fake assurances that payment will be moved in correct account number till now the issue is not resolved. Now the current bill is 1946/- inculding...
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P
preeti.beniwal
from Delhi, Delhi
Aug 14, 2018
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refund of security deposit

I have requested refund of security deposit vide e-mail (Dtd. 24th may 2018) alongwith all relevant documents viz. Sd acknowledgement slip, sd refund form, cancelled cheque and application for refund etc. With subsequent reminders, but till date the case has not been processed.
When contacted over phone every time the agency informs that they will process the case within a week but it seems do not want to refund the amount....
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R
Ramji Arora
from Gurgaon, Haryana
Jul 31, 2018
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regarding wrong address and excess billing

Address: 110063

Dear sir/madam,
I find from the records that a wrong address is being mentioned on the bill every time.
My correct address is a-2/226 and not a-2/266
Secondly billing for the current period is also doubtful. Kindly arrange to get it re-read. During the current period there is very less possibility of consumption to the extent of 29 units.
Thanking you
Yours sincerely,
Dr r d arora...
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T
tyagiabh
Jul 16, 2018
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"contract account" not generated even after 5 month of png connection : bp no - 6000055280

Hi Team,

I requested a PNG connection in month of March'2018 which was activated in first week of May'2018...but till now my "CONTRACT ACCOUNT" number has not been generated because of this I am not able to LOGIN to online services.

I have written so many mails to "customercare.[protected]@igl.co.in" but of no use..

can you please look into this matter as soon as possible.

BP no : [protected]br...
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S
singh1974
from Noida, Uttar Pradesh
Jun 21, 2018
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correction in mail id

Address: New Delhi, Delhi, 110071

My new png connection, my bp no is [protected]. My phone no is [protected],

Dear sir,
My mail id in your record is [protected]@gmail.com is incorrect. Many times i call your customer care no and visit in dwarka sector 9 office also but your response is nill.
So i request you please correct my mail id [protected]@gmail.com in your record.
Thanks
Geeta...
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A
Abhishek7apr
from Agra, Uttar Pradesh
Jun 12, 2018
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ownership transfer

Website: Iglonline.net

I had a png connection in my apartment in noida. Bp number [protected]. I have sold my apartment and i submitted a request to transfer the ownership to the buyer as per the advice from call centre. All the required documents have been submitted but it’s been 6 months and there has been no action. Every time i call a ticket is generated and it’s closed without resolution. They promise call backs after investigation but that never happens....
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V
Vasundhra Yadav
Mar 22, 2018
Aug 16, 2023
This thread was updated on Aug 16, 2023
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bp number information

Dear sir/mam,

I am resident of amrapali silicon city, sector-76, noida, uttar pradesh. I have lost the information about my bp number so it will be great if you can share the same with me.
I submitted all documents, cheque everything in july, 2015. After that i was not living in that house, igl pipeline connection outside my house was installed in 2015 itself.

Igl meter and connection inside my house...
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D
Deepender Dabas
from Delhi, Delhi
Mar 15, 2018
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regarding collecting meter reading

Address: 110085

Hello,
I got this email from you-

On wed, mar 7, 2018 at 3:52 am, wrote:

Dear sir/mam,
Greeting for the day!!!
This is in reference to the collection of meter reading of png connection installed at your premises. We would like to inform you that we visited your premise for collecting meter reading but we somehow missed you at your place due to which the meter reading was not collected....
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A
ashishkumarsingh
from Pune, Maharashtra
Mar 14, 2018
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igl first bill and jmr sheet not generated after 100 reminder bp no. 6000042680

Address: Gautam Buddh Nagar, Uttar Pradesh, 201306
Website: www.iglonline.net

Hi,
Bp no. [[protected]]

Igl meter & pipe has been installed on 22 july 2017 but due to unprofessional behavior, my igl connection has been started on october 2017. I had requested the customer care a more than 100 times to start the connection then somehow they started.
Now struggling to get my jmr sheet and first bill. Same has been complained, emailed about 100 times but no result. The are in no mood to provide...
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A
Ankur Buttan
from Delhi, Delhi
Mar 14, 2018
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document not getting verified

Address: New Delhi, Delhi, 110019

It’s been more than a month and igl has not been able to verify my document for a new connection, i have sent th scanned documents multiple times andy got automated responses that the documents have been received but they blatantly lie that that documents have not been received bp no is [protected], the guys at ththe customer care tell me to courier the hard copy, what is the point of digital india when everything is still manual, it’s...
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G
GirishChandraTiwari
from Delhi, Delhi
Mar 6, 2018
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disconnection of present connection and procedure for new connection

Address: New Delhi, Delhi, 110092

I am residing at flat no 101/1b, railway colony, near viveka nand school, anand vihar delhi-92, vacating my this residence on 15 march 2018 therefore my present domestic igl connection may be discontinued on ward 15 march, 2018 and advance made by me may be adjusted in my bill accordingly. It is also requested to the company that the present gas burner may be reconverted to work on normal gas cylinder. Further, i am shifting in flat no a...
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S
soodvikas07
from Delhi, Delhi
Feb 5, 2018
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removal of gas pipe line

Address: 110033

I advocate vikas sood residence of b-49/a rajan babu road adarsh nagar delhi-110033 is a no png user. A power gas point has been fitted on the wall of my house from which the connection has been given to the adjacent house. Inspite of several request to shift the gas point no action has been taken till date. Renovation work is being delayed due to the non removal of the gas point. I am already late one month late for the renovation working...
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I
Inargy
from Mainpuri, Uttar Pradesh
Jan 22, 2018
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gas meter relocation in the same apartment

Dear Sir / Madam,

I would like to inform you the ordeal I've been going through for last 7 (seven) months with respect to relocation of our gas meter in the same house. The first request ([protected]) for relocation of our gas meter was sent to IGL in May 2017.

Originally the gas meter was located in our kitchen which was not very prudent from accessibility (for meter reader), safety and security point of view.br...
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V
vijaysharmaits
from Delhi, Delhi
Dec 18, 2017
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bp no. 7100000692 and 710000692, non commissioning of connection

Address: Ghaziabad, Uttar Pradesh, 201206

Dear sir,
This has reference to above mentioned subject we have applied to two new connections against b. P no. [protected] and [protected]. All work regarding installation has been completed by m/s amitash gas engineers, new delhi, third party inspection (Tpi) has been completed by m/s amin controllers pvt. Ltd., delhi by dated 30.08.2017. Tpi reports was handed over to mr. Manoj yadav at vaishali cng station sec-9, near judge colony...
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I
Irshadansari
from Delhi, Delhi
Dec 7, 2017
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wrong billing

Address: 110025

Bp # [protected].
Png connection was installed in 2016 in my apartment 156, second floor, jasola vihar, new delhi-25. The meter is installed inside my premise and is not accessible from outside.
Since the connection was installed, apartment is under lock & key. Not a single unit has been consumed. I went abroad soon after installation of the connection and returned last month. I am currently living in zakir bagh and not in jasola...
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