Indraprastha Gas Limited [IGL] Complaints & Reviews

Without discussion with house honour, your team installed the gas pipe line and even very bad installation done by stupid guys.

I had applied for a new pipeline gas connection on 17.07.2023 and after a successful payment the BP No. generated was [protected] for the address F-4/18, Model Town-1, 3rd Floor, Delhi-110009. It has now been almost 8 months and the IGL officials have done nothing. Despite repeated calls to their customer care no redressal is being given and only fake assurances are given. They have taken the money and re just sitting on it.

This has reference to my BP No. [protected] installed at flat no. 131, Rainbow Apartments, Pocket no. 6, Sector-12, Dwarka, New Delhi.
This is to report to you that the pipeline for PNG connection granted to Flat no. 122 has been installed in an absolutely illegal and dangerous manner. The said pipeline goes over terrace boundary wall of my aforesaid flat. IGL contractor or authorities never sought my consent for affixing the pipeline...

I'm writing this complaint to express my extreme disappointment with the service at IGL. I applied for the new connection on 14th Nov, 2023.

and today marked as 3 months overdue for my request. I've made more than 50+ calls during this time, but every time, the team kept me giving false excuses or promises.

The feasibility has already been done 1 month ago. but the customer care team keeps me hanging towards that - it's yet to do the feasibility checks.

Hi,

I have taken a new IGL connection in Oct'2023,
After 1 month by multiple follow-ups and request to customer care they installed Meter at my flat.

Now 3 months have completed of Meter installation but still my connection not activated.

So poor service by IGL in Delhi/NCR, also customer care is not supportive. If you raise any request at customer care, then they closed your request by self after 2 days without any resolution.

IGL has been doing fraud in my billing either intentionally or internationally.
First a faulty meter was fix in our apartment which started rolling even before they supplied gas to us.
Then we got that fixed and their executive mentioned to us that we will adjust this in your bill by keeping the starting point at 6.6 units. Now the bill came, there was no adjustment. We paid it out of courtesy as it was then supposed to be fixed in the 2nd bill. Now we have the 2nd bill again without any correction.
This complaint has been formally raised and we sent an email to their customer care team in Oct. There have been hundreds of follow up since then through calls or reminder emails, but they just don't care.
BP Number - [protected]

From Usha Kanwar 170 Sahyog Apartments Mayur Vihar Phase I Delhi 110091 Mobile No. [protected]
BP No: [protected]
I have received an arrears bill for Rs 1177/41 which shows that I have defaulted on payments of two bills for months of October and December 2023.
The fact is i have made two payments by cheque against these bills and the receipt of these payments is reflected in my PNB bank passbook.
Here are the details of payments made:

!. Cheque No 693075 on PNB dated 2/12/2023 for Rs. 607/ and received on 14/12/2023 by your office as shown in my passbook.

2. Cheque no 693079 on PNB for Rs 607/14 Showing receipt in your office on 26/12/2023.

So I have already paid Rs 1214/14 against the arrears bill raised by you of Rs 1177/41.
So no arrears are due to me. Kindly check your records and confirm on my registered mobile no. [protected]. I don't have any online facility. So kindly convey the resolution of my complaint on my mobile/whatsapp.
Thanking you
Usha Kanwar
Please note I am using a friend's email to lodge this complaint

We have paid all dues and bill,
But nobody turned up for restoration despite repeated chasing.
It was disconnected rudely without informing the parents & in the presence of the minor child.
Link for penalty generated in 3 days despite repeated reminders.
It has been paid, pl see attachment.
but no action was taken urgent necessary action for the restoration.
few months before IGL person taken 3000/- cash in name of penalty
email id [protected]@gmail.com
Mb no [protected]

Control room IGL, Dharuhera Cont. 844**88599 Never support call and never resolve the problems of customers

Gas smell felt despite all gas stove nobs closed. Pl get it checked and repaired

A REQUEST FROM SENIOR CITIZEN FOR SPEEDY ACTION

ENCROACHMENT ON COMMON AREA BY ILLEGALLY COVERED THE MANDATORY OPEN SPACE BY GROUND and FIRST CO-OWNERS AT
E 275, EAST OF KAILASH, NEW DELHI
TAMPERING OF IGL COMMON GAS PIPELINE

With reference to the captioned subject, we advise we have sent upteen emails since May 23 but no response. Atlast we could get support from the helpline team. The IGL contacted us on 15.12.2023 and enquired about the representation on the issue of tampering of IGL pipeline by residence consumer. They said they will visit to E 275, EOK, and accordingly a meeting will be arranged with all the owners. The meeting was fixed for Saturday around noon. On 16th December representative from IGL visited E 275, EOK around 4.00 P M to take stock of grave situation. They were six member team and came to our house. We apprised of the actual issue confronting the violation of IGL rules and asked to take suitable action to avoid any disaster on account of original gas line been tampered to suit the illegally encroached and covered mandatory open shaft Duct space. After inspection of our floors, the entire team moved down to First floor and ground floor where the owners who are instrumental in changing the common gas pipeline multiple times where not responded to the door bell rang by IGL inspection team to carry out their inspection. Thus they could not inspect the site from inside.

What intrigued us is who opened both the locked doors ie Street gate and Main door for the IGL representative to enter the house; as our door opener device is out of order.

Further we have shown the stilt and back side area service laneto the IGL representatives for inspection. Before leaving to inspect from the Study School side, the following issues were raised:

How a consumer can alter the common gas pipeline on their own multiple times when these are the property of IGL.

What are the guidelines for the violation of safety measures by individually carried out inappropriate action.

How and when IGL has ensured the safety aspects of these pipeline changes.

They evaded the direct answer except to acknowledge that they have not carried out these alterations.

When we asked how you will access your gas pipeline in any situation including emergency situation where the open space has been completely sealed, they said that the illegally covered area needs to be persued with MCD for action. Once it is cleared the open area becomes easily accessible.

Further the proposed meeting of owners with IGL representative could not materialize as envisaged by them nor they could complete the inspection of Ground and First floor. As such they promised us to visit again for inspection.

Then they left to The Study School and carried out their inspection.They also took photographs for their records.

Guidelines
The gas line is the sole property of Indraprastha Gas Limited IGL and no individual or consumer can tinker or alter on their own. Further the Concealment of Service pipe in full or part thereof shall not be camouflaged in the customer premises and shall always be exposed or open to atmosphere.

G.Prakash
Senior Citizen
M. No.[protected]

We requested on 9 of Nov for the connection the customer care said it will take 3 days. Today 3 days have been passed they haven’t come for the connection. We haven’t made food for past 3 days and Now are saying it will take 3 more days, plz solve the problem quickly

In reference to BP No.[protected] pertaining to
PNG connection at SG-3/401 4TH FLOOR SAYA GOLD AVENUE
INDIRAPURAM
VAIBHAVKHAND GHAZIABAD 201014.

Even after one month if follow-ups installation is not yet done in my flat. Pleaee expedite.

We have closed our restaurant in September and requested Termination of Gas Connection #[protected]. It’s been close to two months but no action is yet taken. I am following up with different gl teams of ghaziabad like sunny gautam from marketing, Mohammed Salim, Kuldeep and ankit from operations. Everyone is passing the ball to each other. Now I have left no other option other than going to consumer forum.

Mobile no [protected]

In this connection I have contacted igl control room regarding my problem who forwarded to talk with naveen who advise to to contact sanjay then mr vivek i have talk to all the representative every one said that we will see i have paid rs 3000/- to plumber for reconnection no one paid amount. a month and half already passed no responcerecived from any one.
kindly advise to concerned contractor to pay otherwise i will have to knock the door of consumer forum.

My consumer number [protected], my bill was showing 2612 due amount against which I did on line transaction and amount was showing 1314.4 ( reference number[protected] which was paid by me via Amazon Pay by me in the morning 5.53 am and later on when I tried again same amount was showing and I thought in order to compensate the total amount same is still showing and I made another transaction of 1314.4 ( reference number[protected] via Amazon Pay at 6.27 am (image attaached)

No body from IGL bother to resolve... I crossed check the details with bank as well

My bp no; [protected] for new connection it taken more time and delay almost 4 months customer care deny my problem from last 1 month no clarification they given how much time it will take

IGL/PNG BP. No.[protected] stands in the name of my wife Amita Bhatt requested for permanent disconnection (from old premises A1/643 Sector 6 Rohini Delhi)on 23 Aug 23 vide Service request No. [protected] followed by another Service request vide No. [protected] and too many emails and personal contact to customer care but sorry' to say that first service request closed without any action and falsely informed through email. My meter is installed outside and security hazard is also there as we have shifted to new premise and timely informed to your office. I request, being Sr. Citizen to please disconnect connection permanently and security amount be refunded and credited in to my account which is mentioned in cheque deposited at the time of taking connection.

I am a senior citizen and was living alone in my residence before Covid however I shifted with my Son to his residence due to lockdown and infrequently visiting my residence for last 3 years with very low usage of IGL gas connection. I have raised multiple request with IGL to temporary disconnect the connection to avoid Billing but they have ignored more than 10 such requests in last 3 years and raising Bills on minimum usage which is higher than any Bill paid till date for last 20 years! They have been sending threatning messages for permanent disconnection and keep sending inflated monthly bIlls by completing ignoring meter readings. I have written multiple Emails in this regards to the only customer care Email ID and thru their Portal which end up with same support staff raising Bills and sending threats. It seems their is no escalation process followed and there is no one accountable for open harassments caused to customers. Appreciate if somehow this harassment can stop and Bill can be corrected for BP No.- [protected]