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Indraprastha Gas Limited [IGL] Complaints & Reviews

www.iglonline.net

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Updated: Jun 2, 2026

Complaints 1775

Resolved

181

Unresolved

1594

So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indraprastha Gas Limited [IGL]

Indraprastha Gas Limited [IGL] reviews & complaints page 3

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Address: greater noida

I have applied for a new connection. your mechanic has fitted the iron pipe wrongly. This was brought to light before the activation of the connection. THROUGH CUSTOMER CARE, modification has been requested. Today work has been done but 1125 Rs has been charged. my connection is yet not activated. what is the fault of the consumer. it is the fault of your mechanic who has fit the pipe wrongly. therefore you are requested to refund the money....

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I want to raise a complaint regarding my recent bill in which additional security of rs 500 was charged and also convenience fee of rs 11.80 was charged incorrectly. I always get my bill on email and don't get any hardcopy, still i have been charged this convenience fees. I was told by your rep that additional security is charged bcoz average bill of the year is above limit which doesn't make any sense bcoz the price per unit has been increasing...

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Why there is new Additional Consumption SD Amount of Rs. 500 added in my current bill period 02-Sep-2022 till 04-Nov-2022.
When I called customer care, they told me that it's based on your last one year avg. consumption amount 1250.
They have calculated the same for the last year period 23-Jun-2021 till 01-JUL-2022 with the highest unit price at that time i.e. 45.96. But after calculation, it was Rs. 1231 (26.791 X 45.96) with...

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Website: www.iglonline.net

I want to raise the complaint against IGL.
Why there is new Additional Consumption SD Amount of Rs. 500 added in my current bill - period 02-Sep-2022 till 04-Nov-2022.
When I called customer care, they told me that it's based on your last one year avg. consumption amount greater than 1250.
They have calculated the same for the last year period 23-Jun-2021 till 01-JUL-2022 with the highest unit price at that time i.e....

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I applied for New IGL connection long time ago. My BP no is [protected]. I have been following for the connection from last 5-6 months but no one has visited my home for connection. I call IGL customer care every week from last 3-4 months to register complain and they promise connection will be done in 4-5 days but connection is still pending.

There is no standard process or escalation matrix to file the complain.
br...

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Address: New Delhi

IGL supplying PNG in Delhi is charging Vat @ 5% on physical sales /consumption of PNG gas where as In case of NO consumption of gas, GST @ 18% is being charged on minmum chargeable amounts (less than 4 SCM).
It is unjustifiable before Law
Thanks
Capt JitSingh Retd...

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Hi Concerned Team,

I applied for IGL pipeline services 2020 under the below details

BP no.- [protected]
Mobile no.- [protected]
Name- Jagdeshwari Devi
[protected]@gmail.com

Due to changes in plan, we withdrew the process and no meter was installed until then Refund process request on date-10-Nov-2020 which was resolved on 05th Dec 2020. We got the payment as well on...

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Dear Sir/Madam,

I would like to file a grievance against non issue of domestic gas connection. I am literally frustrated now, since I applied for IGL Gas pipeline connection in October 2021 for my house hold domestic use, IGL did feasibility check & passed then they raised payment order and I made full payment of Rs 7000/- upfront. Within a month they connected pipe & meter in my house however even after constantly follow...

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Sir,
I applied for a new connection in IGL Gas agency on 21 June My BP No. [protected], when the rep visit my house for establish the connection he found a leakage before the meter and dropped the process. After that I give complaint several times for it, the complaint no. are as follows,
( [protected], [protected], [protected]) till date there was no action taken and the complaints are closed with out of resolving it. I also...

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Address: Indraprastha Gas Limited IGL Bhawan Plot No. 4, Community Centre Sector 9, R K Puram New Delhi - 110022 Phone : 91-11-46074607

Sir,
I would like to file a grievance against non issue of domestic gas connection. I am literally frustrated now, since I applied for IGL Gas pipeline connection in December 2019 for my house hold domestic use and handed over a cancelled cheque to the Representative. However even after constantly follow ups I didn't get any proper revert from any of your executive and everyone is trying to transfer their responsibility to another...

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Address: Neeraj, m-46, 4th floor sri niwaspuri, new delhi-65

To
The IGL company
R.k puram
Plot no-4 sector-9
New delhi-22

Sub:-replacement of defective meter
Resected sir,

I hereby notify that the IGL meter in my house BP no-[protected] and connection name- sunita and neeraj.my new connection is not working in meter problem and regulater related problem.I have complaint many times for customer care but no acrion has so far been taken...

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Address: Hno-1014 c, G-block phase-06 Aya Nagar

I want to relocate my gas meter because it is installed inside the kitchen....

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Address: Humayun Pur, Safdarjung Enclave, New Delhi

महोदय,
हिमायूं पूर गांव, सफदरजंग एन्कलेव, नई दिल्ली में एन.सी.सी. पार्क के सामने मकान न. 113, 114, 115, 116, 117 व अन्य के आगे पी.एन.जी. की नई पाईप लाईन डाली गई है। लाईन बिछाने के कई महीने...

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Address: House No. 319/1, Top Floor Left Side, Gali No 4, Govindpuri, Kalkaji, New Delhi 110019

Sir,

With great regret I would like to file complaint against improper PNG pipeline installation in my house/property. It is causing immense trouble to me and my family. I was never applied for connection however PNG pipeline has been installed on my roof and damaged my walls and tiles everywhere. Your contractor has illegally trespassing in my residential property and illegally installed the gas pipeline connection through...

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We were not in our apartment since December 2019 till September 2021.
Before locking the apartment our meter reading was 275.000, and we clear all dues till meter reading 275.000.
During period of locking of apartment, IGL has taken the advance payment from us on 26/03/2020 and 11/06/2021 for INR 552.64 and INR 781.21 (attached payment history snapshot from my IGL account (PaymentHistory.JPG).). These payments are done on estimated...

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Address: Hn. 177 A third floor near Jeevan nursing home gate no. 2 J, Jeevan Nagar

I had made complaint on March 04, 2022 to replace old and faulty gas stove. But even after passing of 90 hrs still service has not been done. My BP number is [protected]....

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Address: A2X-306 3RD FLOOR SUPERTECH ECO VILLAGE I GREATER NOIDA WEST GREATER NOIDA 201306

Gas is licikeg out side so how you can charge to me.
all ready have make a complain my complain no is.[protected]
Bp no. [protected]
but my problem is not solve...

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Address: B-7/5019,Vasant Kunj,, New Delhi-110070, New Delhi-110070

Dear Concerned,
In continuation to trail mails being communicated from my end to you towards discrepancy in the billing. I would like to inform you that I have been billed Rs.1435.16 /- vide invoice number[protected], dated 2nd February, 2022 including Rs.539.22, current bill. Kindly be informed that i have already made payments of Rs.1435.16/- towards IGL gas supply for domestic consumption. Details are appended below for your...

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I am suffering from this problem for more than a year. My meter No. on BP [protected], is incorrect in IGL records. They have been sending me Bills without meter reading, and now the amount is as high as Rs 2000+.

There is a lot of mental pressure around disconnection as they are sending bills of arbitrary amount without meter reading and I am being told your bill is wrong and will be revised after Meter No. update, but it...

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Address: ASHOK VIHAR DELHI 110052

DEAR NODAL OFFICER SIR,

REQUEST YOU TO KINDLY HELP ME WITHIS ISSUE FOR TIMELY BILL PAYMENT AS NO ONE IS RESPONDING OR EVEN ACKNOWLEDING MY TRAILING MAILS FOR LAST 10 DAYS

Thanks & Regards,

Sudhir Saxena
[protected]

Hide original messageEdit
----- Forwarded message -----
From: sudhir saxena
To: "customercare.[protected]@igl.co.in"
Sent: Sunday, 19 December,...

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