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Indraprastha Gas Limited [IGL] Complaints & Reviews

www.iglonline.net
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Updated: Jun 10, 2025
Complaints 1753
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181
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1572
So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Indraprastha Gas Limited [IGL] reviews & complaints page 3

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T
taru11294
Sep 25, 2023
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New connection bp no. 4001826316

Address: new delhi

My bp no; [protected] for new connection it taken more time and delay almost 4 months customer care deny my problem from last 1 month no clarification they given how much time it will take...
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Girish Chander Bhatt
from Rohini, Delhi
Sep 12, 2023
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Permanent Disconnection of BP No. 4001719924

IGL/PNG BP. No.[protected] stands in the name of my wife Amita Bhatt requested for permanent disconnection (from old premises A1/643 Sector 6 Rohini Delhi)on 23 Aug 23 vide Service request No. [protected] followed by another Service request vide No. [protected] and too many emails and personal contact to customer care but sorry' to say that first service request closed without any action and falsely informed through email. My meter is installed...
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D
Deepak
from Lucknow, Uttar Pradesh
Sep 8, 2023
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Estimated monthly Billing based on minimum usage having low consumption

Address: Delhi

I am a senior citizen and was living alone in my residence before Covid however I shifted with my Son to his residence due to lockdown and infrequently visiting my residence for last 3 years with very low usage of IGL gas connection. I have raised multiple request with IGL to temporary disconnect the connection to avoid Billing but they have ignored more than 10 such requests in last 3 years and raising Bills on minimum usage which is higher...
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D
Deepak
from Lucknow, Uttar Pradesh
Sep 8, 2023
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Estimated monthly Billing based on minimum usage having low consumption

I am a senior citizen and was living alone in my residence before Covid however I shifted with my Son to his residence due to lockdown and infrequently visiting my residence for last 3 years with very low usage of IGL gas connection. I have raised multiple request with IGL to temporary disconnect the connection to avoid Billing but they have ignored more than 10 such requests in last 3 years and raising Bills on minimum usage which is higher...
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N
Nitish0402
from Delhi, Delhi
Aug 27, 2023
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Excessive delay in New connection

Address: Vasant Kunj Delhi

I had applied for a new IGL connection at Vasant Kunj Delhi via BP number [protected] however even after two months and multiple follow ups there is no clue about when the connection will be installed.
IGL customer care tells the same story every time that we have escalated your case and you will get response soon but there is no feedback whatsoever. This is the situation when there is IGL connection from previous owners already coming...
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P
Pan99
from delhi, Delhi
Aug 25, 2023
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Pending connection issue since 2019

Address: Delhi

I am Writing this mail kind for your information that i am facing Connection issue problem since 2019 to till now, not yet taken any action by IGl team & by their contractor who are working in our area, I am many time complaint of my connection issues. my last complaint no: [protected], & BP no:[protected]., please resolve my connection problem. i hope you will take an neccessry action...
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L
lokeshhanda
from New Delhi, Delhi
Aug 25, 2023
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Complain about reconnection

My BP number is [protected]
Its is sec 2 dwarka. I have been requesting for the reconnection, which was disconnected for renovation purposes. Its been more than 22 days but the request is falling on deaf ears. Whenever i contact the helpline, they say we are sorry and we will send the person on priority basis and the issue will be resolved in 1-2 days but there is no call and no visit. The person who is in IGL office in dwarka, ( i...
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D
Dipali Khanna
Aug 17, 2023
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Bill Not As Per Consumption

We got the connection done in the month of October. For the first few months, we received the bill ranging from[protected]. In the month of Feb, we received a bill of Rs. 19000 (which is way too high in comparison to our consumption). We filed multiple complaints, someone came to check and told us that was a leakage and fixed it. From that month, we started receiving bills in normal amounts (ranging from[protected] again but the Rs. 19000 wasn’t...
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H
hiteshkr.mishra
from ghaziabad, Uttar Pradesh
Aug 16, 2023
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Connection pending form 2019

Address: Ghaziabad

I have applied for IGL connection in 2019, meter installation was completed in 2019 but the connection is not energized yet.
i had complaint many times (more than 5times in last 1 month) in IGL but no one is listening the issue. each complaint is getting closed without resolution.

BP no. is [protected]...
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I
iram.dwd
from Delhi, Delhi
Aug 16, 2023
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New Connection Pending 2 months

New connection not installed Application no. [protected]
I applied for new connection but its been 2 months and no one has called or connected for the connection. Payment has been made but nobody has contacted for further steps. Pls action ASAP in Sarita Vihar...
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A
ashgar
Aug 1, 2023
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Gas Pipeline Connection Issue

Address: Sector 3A, 115 Vaishali

Hello Team,

Greetings of the day!

Please find this email as the concern raised regarding gas pipeline issue. It has been 2-3 months already that I have paid Rs 7000 for the gas pipeline connection. However, no action has been taken so far. In the same area other houses already has the connection successfully planted.

I am facing so much inconvenience due to the lack of responsibility in your...
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A
Arun kumr Singh
from Delhi, Delhi
Jul 31, 2023
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Refusing Address and Name Update Request - BP#4000914565

Address: E-120, Second Floor, Front Side Flat, Vishwakarma Colony, M. B. Road, New Delhi - 44

Hi,

I had a PNG connection (BP:[protected] Meter:[protected] at my flat in New Delhi. We have filled the form with the our correct information and document was submitted accordingly. IGL meter was installed with no usage or no connection. while i raised the request, IGL team has confirmed that address and details will be updated once the first bill will be generated but still Address and Name is not correct (Showing wrong...
+2 photos
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V
Vinod S.Bala
from New Delhi, Delhi
Jul 26, 2023
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Wrong Bill generated

Address: 17/31, Subhash Nagar, New Delhi- 110027

This complaint is regarding the payment charged on the BP No. [protected] which is Rs. 25, 963. The amount is on a lot higher side but our usage is next to negligible. Till date no meter reading has been done and vice versa no photo has been demanded from us in order to verify the same. The meter is in the name of Mrs. Vinod Bala Sethi. Kindly do the needful and let us know on what basis bill is being generated. Please make sure the concerned...
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C
ChiragBansal1993
Jul 24, 2023
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Leakage Adjustment in Bill

My IGL gas connection installed on 20.12.2022 and after a few days it observed a Heavy Gas Leakage that resulted in an unexpected meter reading of 9 Kgs till 28.12.2022.

On 29.12.2022, I raised the complaint to IGL to check and fix Gas Leakage. Upon thorough inspection and analysis by technician named Praveen (Contact - [protected]), he found and reported that there was a heavy Gas Leakage in both inlet and outlet connections...
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P
Pulkit K
Jul 23, 2023
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Legal notice to pay illogical high bill amount which makes no sense.

So, I am continuously receiving an estimated invoice for my meter no: ZEN00011185/0818 and BUSINESS PARTNER NO. [protected] because the current meter reading is less than the last bill with actual meter reading (which was wrong reading btw).

For which I am not paying any bill and constantly trying to explain to the executives calling and asking me to pay that why this bill is not valid and how I have already paid extra amount...
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A
anilchanchal
from Delhi, Delhi
Jul 22, 2023
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Regarding BP No 4000713718

Address: Delhi

This is regarding BP number [protected] allocated to Monika. One wrongly and over inflated bill was generated which was not paid by me. The disputed bill was being forced on me and repeatedly asked and harrassed by various means to pay wrong bill. I asked them to please rectify the bill so that I can pay as I'm regularly paying for my other two connections. Despite my plea the they overheard it and sent me legal notice. Kindly do the needful....
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M
Monikagautam
Jul 22, 2023
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Incorrect and fabricated png invoice generated against bp no. 4000713718 by igl

Latest meter reading not taken by your staff till date. Customer helpline useless& incompetent .Do not hear the consumer& are not competant enough to address the concern.Have interacted with at least 3 persons, excuse given is server is down
We shall arrange a call back Complaint # closed without any resolution. Today the person at the helpline was not willing to address my concern.Kept me on hold & disconnected my call without making...
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V
Varun1607
from Indirapuram, Uttar Pradesh
Jul 19, 2023
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New connection not installed Application no. 1013481357

I applied for new connection but its been 3 weeks and no one has called or connected for the connection. Payment has been made but nobody has contacted for further steps. Pls action ASAP in Indirapuram....
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U
Usha goyal m2k
from Delhi, Delhi
Jul 17, 2023
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Activation Pending

Address: Azadpur

Dear sir mam,

My lpg acc no. [protected] it's pending for activation from last 1 month we are calling daily basis customer care executive giving a new dated all time but still my connection not activated
Problem is
Have connect pipe to gas burner and a spring pipe leak
So pl igl get it done ASAP.....
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K
Kishore kathuria
from Delhi, Delhi
Jul 17, 2023
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Update mail id

Kindly update my mail ID on my bill
Bill -[protected]
Name - Uttam Singh
Mail ID to be updated - [protected]@gmail.com...
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