Indraprastha Gas Limited [IGL] Complaints & Reviews

I am a senior citizen and was living alone in my residence before Covid however I shifted with my Son to his residence due to lockdown and infrequently visiting my residence for last 3 years with very low usage of IGL gas connection. I have raised multiple request with IGL to temporary disconnect the connection to avoid Billing but they have ignored more than 10 such requests in last 3 years and raising Bills on minimum usage which is higher than any Bill paid till date for last 20 years! They have been sending threatning messages for permanent disconnection and keep sending inflated monthly bIlls by completing ignoring meter readings. I have written multiple Emails in this regards to the only customer care Email ID and thru their Portal which end up with same support staff raising Bills and sending threats. It seems their is no escalation process followed and there is no one accountable for open harassments caused to customers. Appreciate if somehow this harassment can stop and Bill can be corrected for BP No.- [protected]

I am a senior citizen and was living alone in my residence before Covid however I shifted with my Son to his residence due to lockdown and infrequently visiting my residence for last 3 years with very low usage of IGL gas connection. I have raised multiple request with IGL to temporary disconnect the connection to avoid Billing but they have ignored more than 10 such requests in last 3 years and raising Bills on minimum usage which is higher...

I had applied for a new IGL connection at Vasant Kunj Delhi via BP number [protected] however even after two months and multiple follow ups there is no clue about when the connection will be installed.
IGL customer care tells the same story every time that we have escalated your case and you will get response soon but there is no feedback whatsoever. This is the situation when there is IGL connection from previous owners already coming outside my kitchen window.

The attitude and service of IGL is the worst among any utility service providers in India.

Please help resolve this.
Nitish Nanda
IGL BP No: [protected]

I am Writing this mail kind for your information that i am facing Connection issue problem since 2019 to till now, not yet taken any action by IGl team & by their contractor who are working in our area, I am many time complaint of my connection issues. my last complaint no: [protected], & BP no:[protected]., please resolve my connection problem. i hope you will take an neccessry action

My BP number is [protected]
Its is sec 2 dwarka. I have been requesting for the reconnection, which was disconnected for renovation purposes. Its been more than 22 days but the request is falling on deaf ears. Whenever i contact the helpline, they say we are sorry and we will send the person on priority basis and the issue will be resolved in 1-2 days but there is no call and no visit. The person who is in IGL office in dwarka, ( i got the number from the person who had come for disconnecting while renovation was going on) everyday says i will send the person tomorrow and on tomorrow there is unavailability of the team and that ‘tomorrow’ never comes. Its been so frustrating that i cannot shift to my renovated apartment just because of the lack of services from IGL. I feel like literally abusing but i am keeping the restraint, as i dont want to stoop to that level.
If there is someone who is reading this complain and can help me out, please do.

We got the connection done in the month of October. For the first few months, we received the bill ranging from[protected]. In the month of Feb, we received a bill of Rs. 19000 (which is way too high in comparison to our consumption). We filed multiple complaints, someone came to check and told us that was a leakage and fixed it. From that month, we started receiving bills in normal amounts (ranging from[protected] again but the Rs. 19000 wasn’t settled even though the company knew there was a leakage. I called them multiple times and asked them to send the revised bill but they refused to do so and told us that the leakage didn’t cause the leakage (which was not true). It’s been 6 months and our bill is now 26000. We’ve gotten the connection disconnected. IGL has now sent us a legal notice demanding us to pay the bill but since our bill was way higher than our consumption, we are not ready to pay the bill. We are good, middle class people who pay all bills on time and this has never happened to us before. We are ready to pay[protected]as per our consumption) but cannot pay the whole amount. It is very unfair to us. I request you tò urgently help us resolve this matter.

I have applied for IGL connection in 2019, meter installation was completed in 2019 but the connection is not energized yet.
i had complaint many times (more than 5times in last 1 month) in IGL but no one is listening the issue. each complaint is getting closed without resolution.

BP no. is [protected]

New connection not installed Application no. [protected]
I applied for new connection but its been 2 months and no one has called or connected for the connection. Payment has been made but nobody has contacted for further steps. Pls action ASAP in Sarita Vihar

Hello Team,

Greetings of the day!

Please find this email as the concern raised regarding gas pipeline issue. It has been 2-3 months already that I have paid Rs 7000 for the gas pipeline connection. However, no action has been taken so far. In the same area other houses already has the connection successfully planted.

I am facing so much inconvenience due to the lack of responsibility in your department. I am afraid to say that if this issue is not resolved soon, I would be forced to approach National Consumer Court for further steps

Hi,

I had a PNG connection (BP:[protected] Meter:[protected] at my flat in New Delhi. We have filled the form with the our correct information and document was submitted accordingly. IGL meter was installed with no usage or no connection. while i raised the request, IGL team has confirmed that address and details will be updated once the first bill will be generated but still Address and Name is not correct (Showing wrong person).

I have raised the request by App and discussed with the customer care and written mail to update Address and Name. Every member of IGL team was misleading and asking for different processes, IGL team is asking now to raise the request for Ownership change. while connection was not started. it was started by me with new application. I don't understand if IGL team has by mistake installed wrong meter in my flat then why they are asking me to raise for Ownership change.

Please look into the matter and help me on the resolution.

This complaint is regarding the payment charged on the BP No. [protected] which is Rs. 25, 963. The amount is on a lot higher side but our usage is next to negligible. Till date no meter reading has been done and vice versa no photo has been demanded from us in order to verify the same. The meter is in the name of Mrs. Vinod Bala Sethi. Kindly do the needful and let us know on what basis bill is being generated. Please make sure the concerned person visit our facility as there are four floors on the same address and all the bills don't relate to the usage. Kindly provide us with the detailed hard copy too.

Regards
Vinod Bala Sethi
[protected], [protected]

My IGL gas connection installed on 20.12.2022 and after a few days it observed a Heavy Gas Leakage that resulted in an unexpected meter reading of 9 Kgs till 28.12.2022.

On 29.12.2022, I raised the complaint to IGL to check and fix Gas Leakage. Upon thorough inspection and analysis by technician named Praveen (Contact - [protected]), he found and reported that there was a heavy Gas Leakage in both inlet and outlet connections...

So, I am continuously receiving an estimated invoice for my meter no: ZEN00011185/0818 and BUSINESS PARTNER NO. [protected] because the current meter reading is less than the last bill with actual meter reading (which was wrong reading btw).

For which I am not paying any bill and constantly trying to explain to the executives calling and asking me to pay that why this bill is not valid and how I have already paid extra amount than the current meter reading.

So, it all started in May 2022, where I received a bill with very wrong meter reading (closing reading: 736) while the actual meter reading was very very low, when I found out, I complained and the executive somehow convinced me to pay for this because it will get offset later on and I paid that extensive high amount (Biggest mistake)

May 2022 Bill Screenshot: https://snipboard.io/KiOaLr.jpg

After this every month, an executive comes to take the meter reading of all the meters in the building but since the reading for this meter is lower than the last closing reading of the last paid bill, the bill does not gets generated from the taken meter reading but rather after some days, an estimated bill gets generated with random amount.

SS of estimated note on the bill: https://snipboard.io/Og2clS.jpg

This has now continued for a year and I was not paying any bill and whenever an executive calls me, I explain them what happened and instead of taking it forward they just stops calling me.

SS of recent bills: https://snipboard.io/xT3UpK.jpg
SS of no reply from the executives: https://snipboard.io/vpxdPX.jpg

Now, they have sent me a legal notice to pay all the illogical estimated bills that they have generated along with the interest.

And btw the current meter reading as of today is 426 (https://snipboard.io/9x6Orb.jpg)
and the last bill I paid was till reading 736.

They even came and disconnected the gas pipeline and didn't care to check the reading on the meter and the reading on the last paid bill.

Not only I want these illogical bills to be voided but I want the refund of the extra amount that I have already paid to IGL last year.

This is regarding BP number [protected] allocated to Monika. One wrongly and over inflated bill was generated which was not paid by me. The disputed bill was being forced on me and repeatedly asked and harrassed by various means to pay wrong bill. I asked them to please rectify the bill so that I can pay as I'm regularly paying for my other two connections. Despite my plea the they overheard it and sent me legal notice. Kindly do the needful. Mobile-[protected]

Latest meter reading not taken by your staff till date. Customer helpline useless& incompetent .Do not hear the consumer& are not competant enough to address the concern.Have interacted with at least 3 persons, excuse given is server is down
We shall arrange a call back Complaint # closed without any resolution. Today the person at the helpline was not willing to address my concern.Kept me on hold & disconnected my call without making me speak to his senior & sharing his name & no since he was incompetent to address my request.A bunch ontrained people at the helpline is unacceptable. Appreciate that ur staff visits our mailing address immediately & Takes the reading B P No is [protected] ...Please respond immediately since I refuse to pay any penalty since this is a concern at ur end...A case of poor service...Dissatisfied Consumerand wrongly sent me legal notice

I applied for new connection but its been 3 weeks and no one has called or connected for the connection. Payment has been made but nobody has contacted for further steps. Pls action ASAP in Indirapuram.

Dear sir mam,

My lpg acc no. [protected] it's pending for activation from last 1 month we are calling daily basis customer care executive giving a new dated all time but still my connection not activated
Problem is
Have connect pipe to gas burner and a spring pipe leak
So pl igl get it done ASAP..

Kindly update my mail ID on my bill
Bill -[protected]
Name - Uttam Singh
Mail ID to be updated - [protected]@gmail.com...

We did pay our IGL bill of previous months but we still got rs 9000 bill this time, can you please cross verify on this.
[protected]
Register mobile number [protected]...

Hello,
With lot of disappointment I am writing this complaint to IGL that my application for new connection has been submitted in March 2023 and money has been deposited in April 2023 vide cheque clearance.
But, still your people has not given connection neither installed meter in my flat, though there is IGL pipeline going through my kitchen balcony.
All other neighborhood families are using IGL pipeline gas in their homes.

I am suffering on my health due to your incompetence regarding this.

Very much dissatisfied with the attitude from your system.

Thanks
Pooja Dwivedi