Indraprastha Gas Limited [IGL] Complaints & Reviews

Sir,
I would like to file a grievance against non issue of domestic gas connection. I am literally frustrated now, since I applied for IGL Gas pipeline connection in August 2021 for my house hold domestic use and handed over a cancelled cheque to the Representative. However even after constantly follow ups I didn't get any proper revert from any of your executive and everyone is trying to transfer their responsibility to another person

I get only meter and pipe fitting in my home. But the supply had not been connected so for. The front side, right side, left side and rear side houses are connected to gas pipe line and using png, but only our building is left out since last so many months, without any reason. I complaint in customer care multiple time every time they say will solve soon . but not resolv till now. I can't understand where the problem is If right now I am facing so many problems when the connection is not even installed, then what will happen when I will get some problems later, as I feel gas is emergency connection? I am very much disappointed by the IGL service. Request to do the needful immediately and connect the line to main line beneath my building and start supply to my house and oblige.

Thanks & Regards,
Applicant: - Shalini Devi
BP no--[protected]
mob- [protected]

Hi,
I had raised request for new IGL connection in Jan 2023 to Mr Anil Kumar from Marketing team and he had promised to install new connection in 3-4 weeks maximum. But I have received my BP number on 10th Feb and CA number on 20 Feb. But my connection not installed yet.
I am following Anil so he give me number of Mr Sunil Gupta, project incharge. Then I followed to Sunil Gupta and he give number of Puspender from installation team. Now I am following Puspendet but he is not picking the call.

This is wrost service and support I have seen in last 3-4 years. Nobody is listening and acting and keep delaying.

It looks they want extra money to install the connection which I will not provide.

Looking for some intervention from senior management to look into this matter otherwise I have no other option to tweet Mr Hardip Puri, Mr Dharmesh Pradhan and Honerable Prime minister Modi Sir.

BA NUMBER - [protected]
CA number- [protected]
Mob number - [protected]
Address- D2104, Supertech Livingston crossing Republic, Ghaziabad, 201016

Thanks,
Vivek Mohan

Hy my name is Gaurav from near Raj bagh metro station sahibabad ghaziabad on 05/04/2023 Deepak Kumar mobile number ([protected]) call me at 8:00 pm and say that give intro of him saying I am coming tomorrow to your home and collect my meter reading I refused him that not come to my home I will take self billing and I will do at every time then he say ok sir on date 06/04/2023 he came at 6:30 I was not at my home my parents are their they don't know about it he came and say sir I have collect meter reading my father say come and take their is fridge is thier and was back of fridge he was rudely saying that ( ab kya kare sir isse hato aise hota kaam ) then my father remove fridge and he take image and I came at 7:00 pm my father told that incidence and then I call Deepak Kumar ( [protected]) and why you either I told you not came at my home I will my own he don't know how to talk he saying ( garam kyu ho rhe ) what the language he saying
So at last igl please do something or practice him how to talk

Igl gas company is installing the gas pipeline by digging the pits and after checking pressure, pits are filled in and connection is given. MY pit was digged twice on 25/03/2023 but could not be tested and the Engineer promised to come on next day but he did not come. I enquired fro m local gas control room about my pit to be tested and filled in.They promised for next day but no one came and my pit is overflowing due to NAALI water .THe...

Dear Sir/Madam,

We are writing to express our deep concern regarding the delay in the installation of our PNG connection for BP No [protected], which we applied for on 10th December 2022.
We were informed at the time of application that the installation would be completed within a month.
However, it has been almost four months since then, and we have not seen any progress towards the installation of our connection.

We have contacted your local team several times, but we have not received any assurance of installation even in the near future.
As a new food startup, we are unable to start our business without the PNG connection, which is essential for our operations.
This delay has caused us a tremendous loss of rent, loan interest, and all other establishment expenses.

We understand that there may be some unforeseen circumstances that have led to the delay, but we would like to request your immediate attention and assistance in expediting the installation process.
We are willing to cooperate and provide any necessary help to facilitate the process.

We hope that you can appreciate our situation and take immediate action to resolve the issue.
We look forward to hearing from you soon regarding the status of our PNG connection installation.

Thank you for your understanding and support.

Sincerely,
Amrit Pal Singh
Ambitte India Pvt Ltd

IGL has dug both sides of Gali No. 32 DDA Flats, Dr. Ambedkar Nagar, Madangir, New Delhi -62 for lying PNG line in December, 2022 but till date the malba dug out is still lying there of every home, which may cause any untoward incident to any person.

Hence, I request you that the Malba lying there may kindly be got cleared immediately to avoid any untoward incident.

I recieved your message on 18 March 2023, " iGL will accomplish all fotmaleties and work for continution of, gas connection but nothing is done "
My neighbours are enjoying gas connection, however we aoolied at sam time
BP- [protected]
REC Date- 2/25/2021

I recieved your message on 18 March 2023, " iGL will accomplish all fotmaleties and work for continution of, gas connection but nothing is done "
My neighbours are enjoying gas connection, however we aoolied at sam time
BP NUMBER -[protected]
REF DATE 02/25/2021

BP No # [protected]

I have IGL pipeline gas connection from past 2 years and there was no problem until the person visited house said have to check the meter from IGL. He have mobile with all the data of nearby IGL customers.

I received my bill yesterday on my mail id & registered mobile number, and was horrified to note that the bill amount is Rs 4393, this when I have paid regularly EVERY Bill . My bills for my piped gas has been in the range of Rs 1000 - Rs 1400 in 2022.

My usual unit consumed per month ranges 20-25 units for 2 month and it sudden shoot upto 82 units for 2 month 17Jarunary 2023 to 22 March 2023 which is way to high 3-4 times of regular bill.

I suspect the person done something wrong with the meter at that time of visit. Here apprears to be something fishy as i have never received such a high bill in the two years of IGL piped connection. Not even in the 2020 lockdown timing when we used to cook four time a day.

Please checked ASAP .

BP # [protected]

I have IGL pipeline gas connection from past 14 years and there was no problem until they installed new metre of RAYCHEM brand.
My usual unit consumed per month ranges 12-15 units per month after installation of new meter it sudden shoot upto 34 units per month which is way to high.
After complaining they found defect in meter as it was making strange noise so IGL installed a meter of AEM brand...

Sir/ madam,

Please temporarily disconnect gas supply of bp no. [protected] at the following address:
H-33/124, sector-3, rohini, new delhi 110085.

The connection is not in use for 4-5 months but minimum charges are being levied. An early action is requested.

Thanks
Pushpa Joshi...

Hi this is regarding a new connection request made by me, i.E. Siddharth vikram, 135, ground floor, uday park, south ex part 2, delhi - 110029. I had applied for a new connection in the end of year 2020. It has been more than two years since i applied, and i have made the payment 2 years back but still no connection has been installed at our home. I have already contacted the customer care more than 50 times, visited the igl office in rk puram several times bit no progress has been done. The meter was installed 1 year back and the gas pipeline is present infornt of the house, just the connection needs to be made, please do this as soon as possible as senior citizens are living in this house and it is difficult for them to use cylinders. My name is siddharth vikram and my address is 135, ground, floor, uday park, south ex part 2, delhi - 110049. My contact is [protected] and email - [protected]@yahoo.Com. Thank you!

There is no connection joint main gas pipe to my home . I have a igl meter in my home fixed by igl but reason is that my near and dear in my home main connection joint for supply but my connection is not joint in main supply connection.

Hi,
My IGL BP No. - [protected]
My Name - Mrs. Rita Ghosh
Resident - Vikaspuri, New Delhi

There is some issue with the billing amount generated this time for my connection. My bill generally comes between 200-500 Rupees. And this time my bill is 1554 Rupees? When I called Customer care, I was told my BP is also tagged to some Mr. Mahender. I also at times get SMS from IGL referring to Mr. Mahinder. But this connection is under my name - Rita Ghosh.
It is not possible, either the reading was incorrectly taken from my home or there is some system glitch or someone else is tagged with my BP number. Please check or else tell me who to talk at Nodal / Grievance department to register my complaint. I can send Meter Reading again and someone can come check but please fix this.

Registered Mobile - [protected]

Thanks
Rita Ghosh

You are requested to please advise to the concerned person to shift the IGL pipe line at 16A/1501, Vasundhra, Ghaziabad from one place to another place (same location).

I am dialling your customer care number last four days but number is continuously busy, hence sending the on line complaint.

please look into the matter ASAP.

Regards,
B C Joshi
16A/1501, Vasundhra, Ghaziabad
Mob.[protected]
BP No.[protected]

Hi Team, I am not able to register for IGL online portal as "CONTRACT ACCOUNT" not auto populated while registering for online service for BP number :- [[protected] ].
please resolve this as soon as possible.

Thanks
Samarpal
+91-[protected]

We have received bill for March on 08.03.2023 and the due date is 29.03.2023
I contacted customer care because the amount of bill is more than the gas we have used.
Customer care member informed us that we are getting estimated bill for March month.
Why do we pay estimated bill, and not the actual bill?

I want you to provide us actual bills of each month and get the meter box checked....

जब से हमारे घर में गैस कनेक्शन मिला है, हमें कभी बिल नहीं मिला, एक मैसेज आता है और हम बिल भर देते हैं। अब मैसेज नहीं आया और जब आया तो जुर्माना लगाया गया। जिसके बारे में उन्होंने अपने कस्टमर केयर से कहा कि बिल नहीं आता है, तब वह कहते हैं कि 20/=रूपये अतिरिक्त देने पड़ेंगे तब आपको बिल मिल सकता है। हमने कहा कि जब कोई कंपनी सर्विस प्रोवाइड करवाती है या हम बाज़ार से कोई सामान खरीदते है तो बिल के लिए कोई अतिरिक्त पैसा नहीं देना होता है। यदि यह कंपनी लोगों को सेवा प्रदान कर रही है तो उसे बिल देना चाहिए, अन्यथा इसके खिलाफ कड़ी कार्रवाई की जानी चाहिए, बिल नहीं मिलने के कारण लोगों को अतिरिक्त जुर्माना देना पड़ता है, जो उनके मानवाधिकारों का घोर उल्लंघन है।

Dear Sir/Madam,
I am siddharth, live in gandhinagar, bhopa road, muzaffarnagar. the png gas pipeline working properly in gandhinagar since a long time. But the gas pipeline is not come in our street. and the gas pipeline is going through our street.
please solve this problem as soon as possible.

This is my Sixth(6) Complaint since last 40 days regarding the same matter my earlier complaint no's are mentioned for your ready references :-
Complaint no.[protected], [protected], [protected], [protected] & [protected]

The complaint is regarding the Meter reader which hasn't come since the last bill no.[protected] dated 18.06.2022, after that i got all bills with minimum charges bills without meter reading update and while i was using the PNG regularly I paid all the bills without knowing that the bills are coming without meter reading
1.bill no.[protected] dtd18.06.22 for Rs.192.33
2.bill no[protected] dtd 20.08.22 for Rs.197.29
3.bill no.[protected] dtd22.10.22 for Rs.223.43
4.bill no.[protected] dtd24.12.22 for Rs.243.58
After that I came to know that these bills are coming without reading I given the self reading to IGL and i got the new Bill no.[protected] dtd 13.01.2023 for Rs.5083.18
I was surprised and registered my above complaints regarding my concern that the reading is fine I have given and i have used the PNG regularly but this bill amount should be adjusted with my earlier paid bills as above mentioned 4 no's and after that amount arise is only 3499/- which i have to pay to IGL but your customer care people are of no use every time i registered the complaint and it closed down without giving any resolution and this keep happening for 45-60 days and keep going on, i don't know how long.

So, I request you to understand the complaint and resolve it ASAP or else give me the customer redressal mail id to further complaint to consumer court etc.

Thanks & Rgds
Ajay Chawla
[protected]