Verified Support
Mar 08, 2021
IndusInd Bank Customer Care's response We wish to inform you that your credit card ending with 6012 is blocked .
We request you to provide us with the following documents to enable us to assist you further:-
You may send the completely filled and signed dispute form along with the required documents by one of the following modes.
1. Fax on[protected]
2. Post to:
IndusInd Bank,
P O Box 9421,
Chakala MIDC,
Andheri (East),
Mumbai - 400 093.
3. Scan to premium.[protected]@indusind.com / priority.[protected]@indusind.com / cards.[protected]@indusind.com.
On receipt of the dispute form, we will investigate the disputed transaction and respond to you on completion of our review. Please note that (add as appropriate)a swipe transaction can be disputed within 75 days from the date of the transaction / an Internet transaction can be disputed within 90 days from the date of the transaction.
You may also download the Dispute form by visiting the following link: https://www.indusind.com/in/en/personal/form-center.html
For any further queries, please call[protected] or write to us at [protected]@indusind.com .
Mar 11, 2021
Updated by manojkundu Dear sir/ Madam,
I already send the dispute form scan copy by email .also send fraud transaction detail who did the transaction that also provide . given below fraud details for your reference .
Beneficiary Details
Mobikwik TxnId Amount Card No IP Address Date & Time Registered Mobile No. Status Refund Amount
5bcd15e61f9dd 45000.0 414752XXXXXX6012 42.109.196.60 [protected]:41:41.0 [protected] No Refund 0.0
5bcd16250b8d2 41000.0 414752XXXXXX6012 42.109.196.60 [protected]:42:47.0 [protected] No Refund 0.0
5bcd168671ead 24500.0 414752XXXXXX6012 42.109.196.60 [protected]:44:30.0 [protected] No Refund 0.0
Service Usage Details
Bank Account No. Amount Amount with Service Fee Date & Time IFSC Code for IMPS Transfer
Bank transfer to[protected] 70000.0 72478.0 Sat Mar 06 03:44:10 IST 2021 CNRB0002822
Bank transfer to[protected] 40000.0 41416.0 Sat Mar 06 03:47:21 IST 2021 CNRB0006130
Bank transfer to[protected] 53200.0 55083.28 Sat Mar 06 04:31:42 IST 2021 CNRB0006304
but after that they not investigate & they reply given below mail
Dear Mr. Kundu,
Greetings from IndusInd Bank! Hope you and your dear ones are doing well in this challenging time.
This is with reference to your IndusInd Bank Credit Card.
We are unable to process the dispute as the transactions are reported on secure basis .
please look into this matter urgent basis .
Please co operate & solve this problem A.S.A.P.
I hope that this fraud transition would be solved soon . i would sincerely appreciate your prompt assistance in this matter .
Regards,
Manoj kundu
Verified Support
Mar 14, 2021
IndusInd Bank Customer Care's response We wish to inform you that our Nodal team is working on your concern vide interaction 07251739. Please allow us some time to get back to you with an appropriate resolution.For any further queries, please call[protected] or write to us at [protected]@indusind.com from your registered email-id.
Regards