IndusInd Bank Complaints & Reviews

Indus Ind bank has issued a credit card promising to issue vouchers worth of rs.5000 on payment of rs.5900. the company as issued me jet airways vouchers valid for 6 months. But jet airways as closed its operations and has stopped booking the airlines. Upon bringing it to the notice of Indus Ind bank they have offered to issue other retail vouchers which are not issued till date. I have raised the complaint with their regional officers, nodal officers and all other officer incharge. Since it was not addressed has a last resort I am raising the complaint with the consumer forum. Due to covid situation being in essential services staff coud not take time to raise the complaint immediately. I have been following up with the bank since one and half year but no response. Hope atleast a refund of my amount through the forum.

Aug 6, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2021

IndusInd Bank Customer Care's response Thank you for highlighting your concern.We regret the inconvenience caused. Please inbox us your contact details or Request Number and allow us some time to get back to you with an appropriate resolution. Call [protected] for immediate assistance or email [protected]@indusind.com

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Address: Patna

Dear indusind team
I have cleared my two wheeler loan years ago.. and not recieved my noc yet. After many attempts there is no solution. Even I have not recieved my orignal noc then why your staffs keep telling me to apply for duplicate. Police complaint for orignal lost when I have not received my orignal. It's very very urgent for me to get my noc. I request u to please provide me my orignal noc.

Jul 21, 2021

Complaint marked as Resolved

I have recieved my noc soon after the complaint I was unable to close this complain so I am doing this today

IndusInd Bank customer support has been notified about the posted complaint.

Mar 27, 2021

Updated by Ritesh2611k Vechle no BR01CQ3369
pls pls pls I request u to solve it as soon as possible

Verified Support

Mar 30, 2021

IndusInd Bank Customer Care's response Please write to [protected]@indusind.com and provide us below details to enable us to assist you further.

Complete and correct Loan Account number:
Name:
Registered Number:
Address along with City:
Loan amount:
Emi Amount:
Vehicle No.:
Engine No.:
Engine Chasis No.:

Mar 30, 2021

Updated by Ritesh2611k Just sent all details through mail check it out please sent it fast

Verified Support

Mar 31, 2021

IndusInd Bank Customer Care's response Please provide the request number received to the e-mail send by you, in order to assist you further. Call [protected] for immediate assistance.

Verified Support

Mar 31, 2021

IndusInd Bank Customer Care's response We wish to inform you that a duplicate noc for the deal BPMXXXX1H is processed ands will be sent to the following branch. You may collect the same on or after April 17, 2021 from the branch.

IndusInd Marketing & Financial Services Private Limited
Office No.20, 2nd Floor
Luvkush Tower
Exhibition Road
Patna - 800 001.

Verified Support

Mar 31, 2021

IndusInd Bank Customer Care's response We wish to inform you that a duplicate NOC for the deal BPMXXXX1H is processed and will be sent to the following branch. You may collect the same from the branch after April 17, 2021.

IndusInd Marketing & Financial Services Private Limited
Office No. 20, 2nd Floor
Luvkush Tower
Exhibition Road
Patna - 800 001.

Apr 03, 2021

Updated by Ritesh2611k Request no 7682829

Apr 20, 2021

Updated by Ritesh2611k Can I get it by 26 April because due to covid I am unable reach there now, it is far from my home approx 40km

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Address: Nacharam, Hyderabad

I have a relationship with IndusInd credit card since long time and paid all the dues in due date, last month with unexpected problems I have been paid the the total due amount with some late. The IndusInd people charged almost Rs 4, 494.76/-, so please go though this issue and waive of my charges
Card no last 4 digits 6004, name : M NARESH REDDY

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Aug 12, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2021

IndusInd Bank Customer Care's response Dear Customer,

Greetings from IndusInd Bank.

Please accept our sincere gratitude on the time and efforts taken by you in connecting with us.

For any further queries, please call[protected] or write to us at [protected]@indusind.com from your registered email-id.

Regards,

Social Media Team
IndusInd Bank Ltd

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Online payment vide ref no GOMUPKGMOB108de18746A1 of Rs1241 to goibibo done on 12.08.2020 failed.
After followup with Goibibo they confirmed refund vide ref no[protected]. kindly refund my money. Complaint was also raised previously online.

Aug 5, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

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IndusInd Bank Customer Care

from Mumbai, Maharashtra

Mar 22, 2021

Verified Support

Dear Customer,

Please accept our sincere gratitude on the time and efforts taken by you in connecting with us.

For any further queries, please call[protected] or write to us at [protected]@indusind.com from your registered email-id.

Regards,

Social Media Team
IndusInd Bank Ltd

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Address: 19-3-201/9/3/B/1/A , Acchi Reddy Nagar jahanuma Hyderabad

I have cleared all EMIs of my two wheeler (vehicle no. AP12K3840), but i have not received noc from your bank. I have approached several times your dilsukhnagar branch, loans department in this regard, they said to bring police complaint, notarised affidavit, and some fee treating as the NOC lost. But i didn't received any NOC from your bank, how can i say that i lost and how can i book complaint in police station.

Now i request you to send the NOC to the following address since the vehicle is not in running condition and i have to exchange it and i have to buy new vehicle.

+1 photos

Aug 10, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2021

IndusInd Bank Customer Care's response We regret the inconvenience caused. We request you to share below details to us at [protected]@indusind.com to enable us to assist you further.
Full Name -
Mobile number -
Deal / Loan number -
Engine and chassis number -

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Dear sir,
I have done so many complaints for this but no response yet..
I have done 1 imps on 11th feb 2021 on the beneficiary kiran mayi Nigam from my account of Shweta singh and 10000 amount was debited but not credited on the beneficiary account yet...please refund the amount as soon as possible

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2021

IndusInd Bank Customer Care's response We request you to share your concern in detail along with your contact detail at [protected]@indusind.com. Our team will get in touch with you at the earliest.

Verified Support

Mar 22, 2021

IndusInd Bank Customer Care's response Dear Customer,

Please accept our sincere gratitude on the time and efforts taken by you in connecting with us.

For any further queries, please call[protected] or write to us at [protected]@indusind.com from your registered email-id.

Regards,

Social Media Team
IndusInd Bank Ltd

Mar 30, 2021

Updated by Shweetu Please refund the amount which has been debited please u all are fake why u all are doing this i am so much anxious

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S

Shweetu

Mar 21, 2021

I have already done so many mails to reachus about my concern but u all are not even replying

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Hi, i have a indusind bank platinum select credit card. Total outstanding is showing now 52000 which is overlimit. My credit limit was only 25000. I am using this card from last 2 years.

Currently, i am jobless from 1 year and not able to make payment of my total outstanding. Currently it is very hard to me to live a normal life in this financial crisis. My total outstanding is 52000 because every month interest charge is a round 3600 + overlimit : 500 + 18% gst. It is creating lots of mental pressure on me.

I contacted indusind bank credit card settlement team for the same and ask them to convert my outstanding to emi. They told me that no emi option is available on my card and then after disclosing my current situation, i asked for settlement the total outstanding.
I contacted the collection team and got disappointed. They told no emi or settlement option is available on my card. They threaten me, that if i am not able to make the payment then they know how to recover the amount and some abusive word. I faced this issue and this create mental pressure on me. Moreover, every day i got so many calls from indusind bank collection team and they are harassing as well.

I asked indusind bank for several time for settlement or cibil clear in low amount. But no hopes. I am ready to clear my cibil in low amount.

Card number [protected]
Mobile number [protected]
Email [protected]@gmail.com

Arun goel

Aug 6, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

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IndusInd Bank Customer Care

from Mumbai, Maharashtra

Mar 17, 2021

Verified Support

Dear Customer,

Please accept our sincere gratitude on the time and efforts taken by you in connecting with us.

For any further queries, please call[protected] or write to us at [protected]@indusind.com from your registered email-id.

Regards,

Social Media Team
IndusInd Bank Ltd

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Address: Aakashwani chowk ,Nagpur

Dear Sir,
I need NOC against Vehicle loan which was already closed before 2015 but when met at Induslnd Bank vehicle loan segment branch at aakashwani chowk at Nagpur, they told me it will take one month and for that you have to pay rs 4000/-.kindly suggest what to do NOC required to ACKO insurance company for settlement of damage claim .
contact No-[protected]

Aug 7, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2021

IndusInd Bank Customer Care's response We regret the inconvenience caused to your banking experience. Please mail us the concern along with the complete Loan Account number at [protected]@indusind.com in order to check and assist you efficiently. Call [protected] for immediate assistance.

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Dear sir/madam.

I cleared my all instalments at regular period of time and also bank issued pre approved loan of rs 50.000/- to me by seeing my regular payment statement but at the time of issuing noc the bank officers are abusing me to issue noc. Till now 1.5 years completed but the noc didn't be issued.
Officers are misbehaving and talking roughly to me and also the others customers who are sat nearly each cabinet. Iam talking specially about INDUSIND bank consumer finance division Hyderabad East AHA Branch

Aug 12, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2021

IndusInd Bank Customer Care's response Dear Customer,

Request you to write us at [protected]@indusind.com along with your complete details of the loan to enable us to assist you further.

Regards,
Team Indusind Bank

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Address: Medinipur nasriganj rohtas bihar

I am pay my all emi and bouncing charges please check and sand my noc document.
LOAN NUMBER BGD00278H

Aug 6, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2021

IndusInd Bank Customer Care's response Thank you for highlighting your concern. We regret the inconvenience caused to your banking experience. Please allow us some time to get back to you with an appropriate resolution.

Verified Support

Mar 19, 2021

IndusInd Bank Customer Care's response We wish to inform you that the loan period in the deal BGDXX278H was from February 2017 to October 2018. However full payment was not made during this period.

Further, against a full and final settlement of Rs.5, 907/- you have remitted Rs.2, 307/- only on February 18, 2021. Please remit the balance amount to close the loan and issue the No Objection Certificate.

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Hi Team,

I am making my payments regularly and I have never missed any of my payments and my payment for this month is only due by 25th March but due to the interest and charges added on my card my card has gone over the limit. And I will still make my minimum payment before 25th March but the collections team have been harrasing me to make immediate payment and I don't have the money with me they call me literally every 5mins for payment

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Aug 10, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2021

IndusInd Bank Customer Care's response We regret the inconvenience caused. Request you to kindly write to us at [protected]@indusind.com for us to check and assist you further along with contact details.

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Address: preet vihar delhi 110092

I have opened my account on 3/1/2021 and do initial funding and before 3 days i submitted a cheque and the amount was debited from the source but i didnt recieve any sms from my bank....

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I have completed my loan and it has been 3 years. I have still not received my NOC for my Activa (two wheeler).
I wonder how these people work.
Please kindly help.

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2021

IndusInd Bank Customer Care's response Dear Sir,

We request you to provide us the vehicle loan number at [protected]@indusind.com to enable us to assist you.

Regards,
Team IndusInd Bank.

Apr 07, 2021

Updated by Rameez Ajmeri Vehicle no is GJ15BA7969

Apr 07, 2021

Updated by Rameez Ajmeri I visited the bank and they said it was sent to you but we have not received it. I would like to receive NOC again so that i can clear my vehicle from HP

Apr 18, 2021

Updated by Rameez Ajmeri No answer??

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Address: Vadodara

I haven't share my personal contact information to any marketing purpose to any marketing executive of IndusInd banks, Eventhough now I m getting too much calls from IndusInd banks. They are frequently calling me in days times... 7 to 8 calls... I am getting too much irretation, after block of one number they are calling from different numbers and this cycle is repetitive.

For reference I have attached snapshot... In which it is clearly justifying that above sentence. I hope this complaint will take in serious manner. Unless I will increase my further action steps.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2021

IndusInd Bank Customer Care's response Dear Customer,

Regret the inconvenience. Request you to visit the link https://www.indusind.com/in/en/personal/do-not-call-registration.html and register for Do not call to avoid unsolicited calls from IndusInd Bank.

Regards,
Team Indusind Bank

Mar 13, 2021

Updated by M Prajapati I will ensure what you have wrote above... Once request for Do Not Call

Verified Support

Mar 13, 2021

IndusInd Bank Customer Care's response Dear Customer,

We trust the concerns raised by you has been resolved to your satisfaction. For future queries write directly to us at our email ID [protected]@indusind.com

Regards,
Team Indusind Bank

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M

M Prajapati

Mar 13, 2021

I will ensure what u have wrote above... Once place the request for Do Not Call
Regards

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Address: Alwar

I have taken a credit card about 5 years ago but now i wanted to close my credit card. I have written a mail also for the closure of card but instead they made another credit card and charged 75/- and sent me a statement of dues. After sending statement they sent me credit card. Their customer care no never pick up the call. Customer care toll free no is totally useless and neither they replied on mail. Reference no of complaint is 07066176.

Aug 12, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2021

IndusInd Bank Customer Care's response We wish to inform you that our head credit card team has responded to your concerns vide interaction 07066176, request you to reply to the same in case of any discrepancy.

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I have taken Vehicle loan with ATIOO106C. We have submitted the ECS forms and cancelled Cheque's in November 2020. The ECS has been rejected by the bank, when we checked the bank where we have the account, they have communicated things are fine from thier end. when i contacted IndusInd Bank they had no answers, after multiple follow ups, they requested for 1 more cancelled cheque and ECS form. which we have submitted in February again, the ECS was again rejected. i have contacted the branch again to no vain. we are paying cash every month after giving the bank multiple cancelled cheques and ECS forms. The negligence of the bank will ruin my credit score,
This is the worst service i have ever witnessed from any bank till date. Any sort of help is much appreciated

Aug 10, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2021

IndusInd Bank Customer Care's response Thank you for highlighting your concern. Regret the inconvenience caused. Request you to kindly write us on [protected]@indusind.com along with details for us to check and assist you further.

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Address: nellore

Hi I am chetan

I am holding Indus next credit card [protected]

Actually in moratorium month ur Executive called me nearly 3 to 4 times regarding card emi
Actually I denied, that option and told I will pay the amount what ever outstanding
But they again calling me and putting pressure regarding emi option
One day one Executive called me and told sir this is the best Emi offer for u and no need to pay amount this month, from next month emi will activate

And even he didn’t provide me full details why they are giving this emi and the terms and conditions and process

And I said ok

Now I spoken with customer care people and they told ur card was blocked for future u can’t use ur card, bcoz u convert the amount into emi

Here indus Executive was totally missguided me and he didn’t mention that my card wil be blocked ifi convert into emi

Even without reconfirming with the customer how u block the customer card, even a single message and mail confirm also not given ...

Please activate my card for future use ... plz check my past payments I am not at all satisfied with what ur Executive has done to my premium card...

Plz try to understand from my side

Aug 10, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2021

IndusInd Bank Customer Care's response Thank you for highlighting your concern. Regret the inconvenience caused. Request you to kindly write us on [protected]@indusind.com along with details for us to check and assist you further.

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Dear indusind customer care team,
I purchased a Honda shine through indusind bank loan in 2015 after completion of loan repayment I got noc from them, unfortunately it was misplaced in home, for loan termination RTA people asking to submit noc against loan, So I went to indusind bank branch office trimulgherry, Secunderabad they said to me to give police complaint on this regards..why I need to go to complaint about this kindly resolve this issue on priority and reissue my noc as early as possible..
Loan no:AAB02828H.
Veh no:TS11EC6880

IndusInd Bank customer support has been notified about the posted complaint.

Mar 16, 2021

Updated by Sudarsanaraju Notified but not sort out yet..There is no progress on re issuance of my loan Noc.

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IndusInd Bank Customer Care

from Mumbai, Maharashtra

Mar 9, 2021

Verified Support

Thank you for highlighting your concern. We request you to kindly write to us at [protected]@indusind.com for us to check and assist you further.

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Address: MANOJ KUNDU, LAXMINARAYAN NIWAS ,FRIST FLOOR, ROOM NO-1, NEAR - RABALE STATION, AT- GOTHIVALI, POST - GHANSOLI, NAVIMUMBAI, MAHARASHTRA 400701

Dear sir/ Madam,
I have to inform you that i did not do any transaction today
MY CREDIT CARD . i saw the message in morning after that i send SMS to block the card .
it was a fraud transaction .
please recover the money from bank immediately On this card no [protected] .
given below details for your reference .
Today at night 03:42:17 a.m. INR 45000/- first transaction at mobikwik.
after that 03:43:20 a.m. INR 41000/- 2 nd transaction at mobikwik.
after that 03:44:56 a.m. INR 24500/- 3 Rd transaction at mobikwik.
I have been a credit card holder of your bank since the past 6 years . I hope that this fraud transition would be solved soon . i would sincerely appreciate your prompt assistance in this matter .
Awaiting your positive reply .

Regards,
Manoj kundu

+2 photos

Aug 8, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2021

IndusInd Bank Customer Care's response We wish to inform you that your credit card ending with 6012 is blocked .

We request you to provide us with the following documents to enable us to assist you further:-

You may send the completely filled and signed dispute form along with the required documents by one of the following modes.

1. Fax on[protected]

2. Post to:

IndusInd Bank,
P O Box 9421,
Chakala MIDC,
Andheri (East),
Mumbai - 400 093.

3. Scan to premium.[protected]@indusind.com / priority.[protected]@indusind.com / cards.[protected]@indusind.com.

On receipt of the dispute form, we will investigate the disputed transaction and respond to you on completion of our review. Please note that (add as appropriate)a swipe transaction can be disputed within 75 days from the date of the transaction / an Internet transaction can be disputed within 90 days from the date of the transaction.

You may also download the Dispute form by visiting the following link: https://www.indusind.com/in/en/personal/form-center.html
For any further queries, please call[protected] or write to us at [protected]@indusind.com .

Mar 11, 2021

Updated by manojkundu Dear sir/ Madam,
I already send the dispute form scan copy by email .also send fraud transaction detail who did the transaction that also provide . given below fraud details for your reference .
Beneficiary Details
Mobikwik TxnId Amount Card No IP Address Date & Time Registered Mobile No. Status Refund Amount
5bcd15e61f9dd 45000.0 414752XXXXXX6012 42.109.196.60 [protected]:41:41.0 [protected] No Refund 0.0
5bcd16250b8d2 41000.0 414752XXXXXX6012 42.109.196.60 [protected]:42:47.0 [protected] No Refund 0.0
5bcd168671ead 24500.0 414752XXXXXX6012 42.109.196.60 [protected]:44:30.0 [protected] No Refund 0.0

Service Usage Details
Bank Account No. Amount Amount with Service Fee Date & Time IFSC Code for IMPS Transfer
Bank transfer to[protected] 70000.0 72478.0 Sat Mar 06 03:44:10 IST 2021 CNRB0002822
Bank transfer to[protected] 40000.0 41416.0 Sat Mar 06 03:47:21 IST 2021 CNRB0006130
Bank transfer to[protected] 53200.0 55083.28 Sat Mar 06 04:31:42 IST 2021 CNRB0006304

but after that they not investigate & they reply given below mail
Dear Mr. Kundu,
Greetings from IndusInd Bank! Hope you and your dear ones are doing well in this challenging time.
This is with reference to your IndusInd Bank Credit Card.
We are unable to process the dispute as the transactions are reported on secure basis .
please look into this matter urgent basis .
Please co operate & solve this problem A.S.A.P.
I hope that this fraud transition would be solved soon . i would sincerely appreciate your prompt assistance in this matter .

Regards,
Manoj kundu

Verified Support

Mar 14, 2021

IndusInd Bank Customer Care's response We wish to inform you that our Nodal team is working on your concern vide interaction 07251739. Please allow us some time to get back to you with an appropriate resolution.For any further queries, please call[protected] or write to us at [protected]@indusind.com from your registered email-id.

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Dear team
I have taken two wheelere loan from your bank id HDD11291H according to bank and my calculation principal outstanding is rs 34200 but your executive taken 39200 why such a huge amount of charges taken from me in behalf of only outstanding principal worth rs 34200 around 5000 is extra given by me and idid recive any copy of what such a huge chrges is chrged to me its nearly about 16 to 17 percent

Kindly help and give apporpriate documnets for chrges applicable for my loan if you r not able to give me charge documents i have no choice to go to consumer court

Thanku

Aug 10, 2021

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2021

IndusInd Bank Customer Care's response We have raised your concern to the department via case ID 06990918. We will update you the status shortly.

Verified Support

Mar 04, 2021

IndusInd Bank Customer Care's response Dear Sir

We wish to inform you that as per our records the loan amount sanctioned in this deal is Rs60000/- for 3 years period and this was funded in Nov 2019 to be paid back to us in 35 months period along with flat 9% interest. Thus Rs60000/ plus interest of Rs16200/- totalling to Rs76200/- was to be paid to us in emi of Rs2178/- per month from 21.12.2019 to 21.10.2022

Thanks
Team IndusInd Bank

IndusInd Bank Complaints & Reviews

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IndusInd Bank reviews & complaints page 27

Deficiency of Service

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Noc not received

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Hidden charges and interest charges of credit card payment due

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Credit Card online payment refund

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Didn't received NOC of my bike after clearing all EMIs on time.

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Charge back

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Fraud bank

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Not providing NOC

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Iam complaining about not receiving NOC even after clearing all EMI's 22/10/2019

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Noc document not received after all emi paid

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Collections team arresting for going over the limit

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Debit freeze account

NOC not received yet.

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Without confirming personal details too much marketing calls

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Unauthorized Credit card

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Very worst & Bad Service

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Card blocked by executive without proper Information

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Re issue of my loan Noc

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Fraud transaction indusind bank credit card no -41475240566846012

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Two wheeler extra 5200 foreclosure amount

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