I transferred money to one of my beneficiaries on april 22 and it had not arrived on the 23rd. When i visited the branch, they gave me a number to call which did not work[protected] and said someone would track the transaction with state bank of india. I then tried calling the customer service number and i was given a service request number and told to wait three days and i would be contacted by someone. I called on the 27th, but after 40 minutes of waiting on the phone, getting broken connections, dropped calls, a connection where no one could hear me but they also would not disconnect, i finally got through only to have them tell me that saturday was not a business day and i needed to wait and call the next day. I decided not to call the next day so that they would not tell me the day was not over yet and maybe the answer would come later and to call tomorrow, so i called this morning and this time i was told that the transaction went through and was credited to the beneficiary account on the same day as the transaction.
I tried to ask why did they not tell me that the first time i called, but the rep could not understand my english and i was not in the mood to try and translate it for him since the answer really did not matter. Understanding my despair, the rep asked me for the account number and ifsc number so that he could verify the data, but he was hardly listening and i got the feeling that i was being patronized. I asked if the account name matched and he said yes.
Then he suggested i get a bank statement from the beneficiary for the time period including the 22nd showing that the money had not been received. The beneficiary is locked up in indore right now, while i live in ratlam and as far as i know, he and his wife, both older people who lost their jobs early on due to the lockdown, have no money for food and are living on flour alone from their landlord. They cannot read, and i dont know how long it would take to get a bank statement and what kind of difficulties that would cause them. If i were able to produce such a document what would my bank, indusind, do for me or for them?
I had explained this was an emergency situation and i would have thought that someone would go the extra mile to help someone in need. I want some kind of assurance from someone higher up in the office that this is the way they handle things and that i will not get any more help from them. I am finding it hard to accept that this is all they will do to help.
May 5, 2020
Complaint marked as Resolved i would like to withdraw my complaint as the company technically did not do anything wrong. yes, the money was debited to the account where i sent it. but because i had no proof other than someone on the phone telling me everything went through and the beneficiary is a friend of mine, i wanted something to back up what i was told and never got it. maybe i expect too much.
it turns out that the bank account and name given to me by my friend was not his wife's account, it was the account of his landlord who pretended to be helping him by letting him use the account to receive money. however, the landlord is a thief and continued to tell my friend that the money had not been received. thanks to the receiving bank, i was able to verify that the money went through, and then once more confront my friend and learned that we had both been duped.
there is no way for me to get money to my friend, unless the lockdown where he lives is ended in time...
IndusInd Bank customer support has been notified about the posted complaint.
We request you to write to us at [protected]@indusind.com to enable us to assist you.
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Team IndusInd Bank