IndustryBuying.com Complaints & Reviews

I had placed a order (Order num:[protected] on 22 nov 2018 for hospital bed which cost me rs 32844 but had asked to cancel the bed on 26 nov 2018. I had mail as well as call communication with them. They said they have cancelled and i will get refund. But on website it's still not cancelled and i have not received any mail subject to cancel from their site. Please help me get my refund.

The order delivered on 15th Nov'18 to us which we have already cancelled within 7 working days(29th Oct'18) of ordering date(21st Oct'18) and we paid the vendor in cash as we mistook this order with the order no:[protected] which we placed on the site on 1st Nov'18. We have all the order cancellation email and respective details regarding this which has sent by the company.
Client details: Industrybuying.com
Phone no:[protected]
Now the company is saying they won't be refunding the money according to the company rules and regulations but i didn't find any rules which is matched with my case. Please help us to get the refund of the money. Also the order we have placed and delivered are totally different, images attached for reference.

We are manufacturer of igt gas regulators. We found our products on industybuying.com. But we never gave permission to any one to sell our products online.
We have sent a couple of mails to you. But we didn't hear back from you.
Without our permission how you sell our products online. Remove our products on industrybuying within 48 hrs, otherwise we will take necessary action.

Toooooo late still i not yet received my order what is the reason for getting delayed to despatch my order.. R u manufacturing the product after getting money from customer.. Very bad about your service.. No proper response from your costomer care executive's.. You people testing the costomer passion. You people said that order despatch details with be updated with in seven days.. Now i received a mail that order will be still delayed and with in next seven days if the product not despatched my order will be cancelled.. Is this is the way you people respond.. You are mishandling costomers money.. Without having the stock you just trading with photos and descriptions.. If you people have the stock with you what is the problem of despatching it on time. If you people won't despatch my product i will legally approach this.. My order number 4888267

I placed an online order, orde, r no :[protected], for two dc circuit breakers 'c&s csmbs1dc63 63 a wintrip2 miniature circuit breaker 1 pole '. The company has not even processed the order after 7 days.

There is no provision to contact, complain or follow up the order. The chat is always offline.

I suspect fraud. The company should be taken off from the indian market and cybersecurity agencies to be informed.

Please see if i can be helped!!

This product booked on 04/10/2018 and paid by debit card on name mr. Sukesh, powertex, karipai road, phone [protected]. Kalamassery. By inquiring on 18/10/2018, they say from customer care, order can shipped only on 30/10/2018. By an amount of rs11758. While site says with in one week to our pin code location. Order cancelled on same day and waited for refund. After regular calls, they are not paid until this date, 2/11/2018, for past days calling customer care, and they say this has processed and check in bank. We checked on regular basis and any credit in account will reflect through mobile. Request for an action from your part.

Sir,
This is nalam hospital from theni, tamilnadu. I will try to your contact number is[protected]. But this number temporarily out off service.
We want panasonic wireless video intercom system vdp vl-sw251sx for online purchase. This product delivery option available or not in theni district. Please call me this number [protected] and mail address : [protected]@nalamhospital.in

Thanking you

A. Palanivel
Asst. Manager
Nalam hospital
Theni-625531
Tamilnadu

I placed an order ref[protected] dt 2nd. Oct as per proforma invoice attached. Item delivered 10th. October around 06:00 pm. Checked item and found it defective in upper handle crack as per photo attached and informed seller on 12th. Oct with photo evidence. The seller has been dodging replacement of the damaged part for several days passing the complaint from one person to another within the company without taking any action. This is a critical part and makes the item unusable correctly. We are requesting replacement of only the part and not the item as we have tested rest of the item for a very short period & it works. The packing was good and no damage could be seen from outside.

I ordered a printer ink cartridge from this site and they have not yet shipped my printer cartridge which i had ordered on 4th of october. The order number is[protected]

I called them multiple times, first time they told me they take 7 days to ship, then later i called several times, each time they tell me to call later as server is down.. On 11th i got a mail telling me bluntly that “we’re taking a bit longer to process your order, we will refund your order if not shipped within next seven days”

First of all i did not place order to hear back after 8 days that we will refund if we do not ship in next week.. 15 days is too long for order processing and its truly unprefessional to list products they cannot arrange to ship.

Secondly even that deadline is over now and refund is not initiated.

This was my first buying experience from
This company, may be its a fradulent one. Kindly get my amount refunded. I will advise other readers to avoid this site as its risky and non committed one.

Dear Sir,

This is to inform you that we had placed order for Safety shoes vide order no.[protected] on 17th Aug . When tracked this we find that it is updated only upto 25th AUG.Please update us the goods movement .

We are put into hardship following up this activity. Your earlier mail said that the goods will be delivered in 24 hours time. But now you are mentioning that it will be delivered as fast as possible. This leads to lot of doubts & confusions. Please write to us when exactly you will deliver the goods so that we will not bother you with our follow ups which is not helping us in any way. If you have any difficulties in delivering the same you can return the payment we have made & end this .
You can not be writing the same wordings time & again which is not fruiful.

Sir,
I vinod padikkal from karnataka. I have placed an order for product order number[protected] on 7th august 2018. I got replied on 14th sept 2018 that cannot be processed single quantity so i cancelled and changed quantity 2 on 14 sept 18. Order number[protected].

Hence, i don't receive the product till this time. I need this product anyway.

Sir, i ordered (Order no.[protected] two pieces of mahindra bolero headlight assembly type 1 on[protected] and made online payment through debit card. Since there came no mail or information till[protected], i e-mailed to their customer care twice, but no response at all. Then i telephoned to their customer care on[protected] and the service guy answered that my item is being packed for shipping. However no e-mail or message till now. This is pure cheating and nothing else buy this fraudulent website.

Order No [protected]
Receipt no AR4678086
Date 18/09/2018
Today is 27/09/2018, hence neither my order is shipped nor cancelled. I cant track order status even in the app if industry buying. I have send 5 email hence no responce from company care centre. I want to get my order delivery before 3/10/2018 on the address given by me or want my amount back without cutting.

Item ordered :
Almonard tempest mark ii pedestal fan dia 18 inch size 450 mm
Brand: almonard
Type: pedestal fan
No. Of blades: 3
Power supply: 230 v
Power: 80 w
Speed (Rpm): 1440
Item delivered : exhaust fan
Industry buying has neither arranged to pickup the exhaust fan delivered nor delivered the pedestal fan ordered.
From: balkishan rawat
Sent: tuesday, september 18, 2018 11:33 am
To: [protected]@hotmail.com
Subject: re:[# 107551 #] order no:[protected] delivered wrong item

Dear customer,

Greetings from industrybuying.com!

This is in regards to your order 4621386. Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that kindly share your complete/ full address with us, so that we may assist you better in this regards.

Rest assured, we are working on your concern and surely try to resolve this issue at the earliest.

Thank you for your cooperative support with us.

Regards,
Customer support
Team ib

— on wed, 12 sep 2018 14:37:14 +0530 [protected]@hotmail.com wrote —
Dear sir/madam,
I got delivery of 9 inch exhaust fan instead of the ordered almonard 18" pedestal fan. Request you to do the needful urgently as item required for ganesh festival.
Very disappointed with industry buying. May not do any further online transactions.
Best regards,
Nilesh dessai

I would like to register a complaint against industry buying. I have ordered clutch plats for swift 2016 model but they send me clutch plat for 2009 model. Which is in bigger size. They have nowhere mentioned in the site that this is use for 2009 model only or any specification. I simple purchased it as a layman thought that this will fit to my swift 2016 model. When i emailed them about it and request them to change my product but they are not ready to listen my issue and pointing on me that i should check before buy. I do understand but this is also their responsibilities to mention the particular specification on site. They are totally trying to do fraud with the customers. Selling old product on discount to attract the buyers. I do my most of the shoppings online but this is the first company i found fake and not trustworthy. I am going to register my complaint in consumer court soon. Please assist if you can. I will be grateful to you. Thanks. My mobile no.[protected].

Hi team

You have delivered incorrect model of tyre in order number:[protected]. Now your customer care guy "vibhor" robotically repeating same thing again and again "sorry sir we cannot do anything" in whole 20 min call.

I ordered b290 but i received b250 tyre.

Please act on this complain immediately and initiate retun and refund process.

Waiting for your call and reply.

With respect to order number[protected] placed on e commerce site http://www.industrybuying.com on 14th aug 2018 for 2 number bata industrials shoes. After repeated efforts of contact 1 shoe got dispatched and reached us on 29th august, but it is wrong sized. Our order is for size 7 and we got size 6. And the other shoe never shipped. We are trying to contact there customer care number[protected] for 1 week now, no response, always busy and some time number doesn't exist reply on call. When reached on chat service they have no courtesy to respond the queries and resolve, shows there audacity to copy paste a ready script saying to cancel the order. Want you to take proper action against this provider and teach a lesson to not to play with customer's mental peace and negligence on them.

Dear sir,

I purchased htc dm-81 digital multimeter (Ac voltage range 0 to 750v) through your site and i received my order today (01/09/2018) there are some faulties as followed below.

1) connecting wires/leads got damaged (Photo i purchased htc dm-81 digital multimeter (Ac voltage range 0 to 750v) through industrybuying.com and i received my order saturday (01/09/2018) there are some faulties as followed below.

1) connecting wires/leads got damaged (Photo is enclosed below)

Order no :[protected]

Regarding this i sent email on saturday & sunday and also i called them and spoke to one of the person but till now i didn't get any response from them.

I would request you to get justice from them and please inform them to replace my order.

Dear Sir,

I had ordered qty 2 steel rack from Industry Buying (Order number[protected] dated 24 Jun 2018. The item was received on 05 Jul 2018 but it was damaged in transit. There was no packing done, just it was wrapped with a plastic sheet (bubble wrap). I returned the item by FEDEX (Tracking No:[protected] on 10 Jul 2018. Mr. Sumit promised to refund the amount of Rs. 5, 638 within 3 days of receipt of item. I have sent multiple reminders and emails to him but they are not responding.

Kindly take action to get my refund and take punitive action for their lapse.

Thank you
Kind Regards,
Lyju Thomas
[protected]

Item received is damaged condition. Maxvolt domestic water pump received is physical damaged. Bottom body is broken, so body is not resting on the floor. Fan cover is bent and bulged inside, obstructing the motor rotation. I request you to please replace with good one.
I am finding very difficult in return/rejection is very difficult. it should be customer friendly.

Contact
VIJAYAKUMAR ym
[protected]