Claimed

IndustryBuying.com Complaints & Reviews

www.industrybuying.com

3.2

Updated: Nov 2, 2024

Complaints 679

Resolved

419

Unresolved

260

Good! IndustryBuying.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that IndustryBuying.com step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to IndustryBuying.com

Having problems with IndustryBuying.com?

File a complaint and get it resolved by IndustryBuying.com customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Online Shopping

IndustryBuying.com

IndustryBuying.com reviews & complaints page 11

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I have purchase an item in your organisation through Industrybuying.com, but still its not being dispatched to my mailing address i would like to request you to dispatch the item or would like to repay the amount to which ever the mode of transaction i have done,

For your information i have attached my Bill Invoiced during the transaction.

Kindly let me know the status of the item before registering the complaint.

Order No.:[protected]
Receipt No.: AR7311408
Order Dated:[protected]

Sold By:-
Emtex Engineering Pvt Ltd
Khasra no. 401, 402, 1st Floor, Ghitorni M.G.Road
State Code: 07
GSTIN: 07AACCE8463G1ZJ

+1 photos

IndustryBuying.com customer support has been notified about the posted complaint.

View replies

S

shree@M

Aug 11, 2020

From--
Shree Marketing, Pune

August 11, 2020

I purchased an item online from Industrybuying.com, My order No. is[protected], Dated[protected], Receipt No. AR7848090. I have not received the item till this date. No one from customer care is responding on phone call. I dropped follow up mails also, but no reply was there. This is disgusting.

Let me know the status of my order. Do the needful at the earliest.

Order No.:[protected]
Receipt No.: AR7848090
Order Dated:[protected]

Sold By:-
Emtex Engineering Pvt Ltd
Khasra no. 401, 402, 1st Floor, Ghitorni M.G.Road
State Code: 07
GSTIN: 07AACCE8463G1ZJ

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Delhi

I had placed a order for a chair on 9th may 2020.
The product was delivered on 18th. But the chair base is defective. It looked old and dirty but when we tested with the chair found that there was a crack in the base which they had delivered.
It was a faulty piece.

Have been following up everyday and the only response which they say is that backend team is checking and you will get response.
Even the customer service person agreed that the chair is defective and still they are not issuing any return or response as of now

+3 photos

Jul 7, 2020

Complaint marked as Resolved

I had to follow up for close to 2 months..more than 7 to 8 calls to the company's customer care..no proper responses..and almost close to 20 mails I finally received the refund..this was the worst online buying experience I have had till date with any retail website..

IndustryBuying.com customer support has been notified about the posted complaint.

May 28, 2020

Updated by RaghuveeRDR Hi team,

I haven't still received any update on this issue.
In total it's close to 10 days since I notified the team about this already

Regards,
Raghuveer

Jun 27, 2020

Updated by RaghuveeRDR As of now..the return has been scheduled and waiting for the refund process

Jul 07, 2020

Updated by RaghuveeRDR After close to 2 months of follow up I have finally received a refund for this..it was a hectic and long process and such poor support from IB

View replies

R

RaghuveeRDR

Jun 27, 2020

As of now..the return has been scheduled and waiting for the refund process

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi,

I have place my order for "Prestige Clean home magic Spin mop 7 Litre PSB.10" on may 5th 2020. on IndustryBuying.com. But still I dint receive my product yet.
My order number is[protected]. I raised a request also for the status on the chat window of IndustryBuying.com couple of times .
but still i dint receive any answer. Please let me know the status

Thanks

IndustryBuying.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have placed the order on 13th of may i was informed same shall be dispatched by 17th of may. I am continuously trying to contact over the phone from the last three days but the phone get automatically disconnects. Dropped plenty of mails no one is bother to response. I have ordered oximeter which is required on urgent basis to read the oxygen concentration & heart beats for my parents.

Jun 10, 2020

Complaint marked as Resolved

i Have got my refund back

IndustryBuying.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Emtex Engineering Pvt Ltd Khasra no. 401,402, 1st Floor, Ghitorni M.G.Road State Code: 07 GSTIN: 07AACCE8463G1ZJ

Placed online order on 4th May 2020, Paid total amount INR 2134/-( net banking Transfer)
Promised delivery on or before 11th May 2020
No response on emails, phonecalls, call disconnected automatically
please do needful

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My prepaid orders have not been processed. Helpline phone numbers are not being answered.
order no.[protected]/05/20)
order no.[protected]/05/20)
Please update me on my orders.

IndustryBuying.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Khasra 401, 402, 1st Floor, Ghitorni, Delhi-110030

I ordered a product on industrybuying.com, and everything from buying to paying went smoooth. I paid through credit card. And it's been days since they've contacted me regarding my order. And when i'm trying to cal their customer care number then - they pickup the call and after that they put it on mute. No response. And i've read many reviews on the internet that they never ship the prepaid products. Please help me.

+1 photos

IndustryBuying.com customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Delhi

Dear sir,

Order no.[protected]

I had given one order of examination gloves box on dated 25th april and they committed me to deliver the order within three days but despite of multiple follow ups it was not delivered.

Finally i cancelled the order and they told me to refund the amount in 5 days but still i have not yet received the amount and they are not picking up the call.

Please take strict action against this company.

May 13, 2020

Complaint marked as Resolved

I have received the payment today and I had informed him.

IndustryBuying.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Velumani Plot no. 25, dolphin nagar, V. M. Road, Perambalur. Pin:621212

Hi

I have order on online in industrybuying.com

Matrix 121 leatherite computer chair - not received till date and no response

I have called multiple time to customer care number. They are dropping the call no response.

Please delivery product in good conduction or cancel and refund my amount.

Name: velumani. R
Contact no: [protected]
Thank
Velu

+2 photos

IndustryBuying.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 83/27 Rajpura Jammu

Dear tram,
I am not getting any positive response from the company side,
On 8th april 2020 my order no. 7220997
Got cancelled and the refund process has been initiated by the company and on 13th april 2020 i mark a reminder mail and i got the reply that your amount will be credited with in 3 to 5 days and today i called him mr rahul and he told me that i m on leave and he gave me customer care number, i called him and he again reiterate me to wait for 2 or 3 days, i m having one concerned over this at the time of purchasing anything from industry buying we have to pay in advance and then our order got confirmed and now it’s our money for which we need to wait for 15 days to get our amount credited, sir i know pan india is suffering from the pandemic but banking industry is doing their duties as well so request you to kindly process the same on urgent basis

Thanks
Avinash sharma
[protected]

IndustryBuying.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Flat-205, Siddharth Apartment, Ankleshwar

I have ordered nilkamal chair with order 7212035 on 18/03/2020 and my order was cancelled due to covid-19 but refund i of same is not creadit
I my account after 8 days from cancellation.
I also contact with customer care & he told me that the refund refund already has been initiated from our side with reference id [protected] and contact your bank.
I have talk to bank person & he told no transaction pending at bank side.
Kindly solve this asap. & refund my amount.

IndustryBuying.com customer support has been notified about the posted complaint.

Apr 08, 2020

Updated by pavanjadon Today I have received my amount.
Thank u so much consumer complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Etawah, Uttar Pradesh, 206001

I placed a prepaid order on industry buying (Industrybuying.com) on 07-february-2020. But still my ordered item nilkamal weather brown chairs set of 6 not dispatched yet and customer care ivr always cancelled my call each and every time. When my call connected then each customer care representative giving same old excuses everyday to wait for 24 hours more and don't dispatch my order till now.

+1 photos

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2020

IndustryBuying.com Customer Care's response Dear team we required order number against the said order so that we may look into this issue.

Feb 20, 2020

Updated by Kasif Kashif [protected] is my order number

Feb 21, 2020

Updated by Kasif Kashif My Order Number:[protected] is not dispatched yet. It's My Prepaid Order placed on 7th February 2020 but I really don't know what the industry buying (Fraud Website) want?

Feb 21, 2020

Updated by Kasif Kashif My Order Number:[protected] is not dispatched yet. It's My Prepaid Order placed on 7th February 2020 at 10AM but My Order is not dispatched yet. I really don't know what the industry buying (Fraud Website) want?

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Complaint against the order no :[protected] for 3m n-95 9010 white face mask qty: 10, amount rs: 621. I have already made the payment through net banking at the time of order. But the seller did not send the item yet. Order was placed on[protected]. I have no options in the site to cancel or follow-up on the order. There is no responds from industry buying at this time. Please involve this case with industry buying persons

Mar 21, 2020

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2020

IndustryBuying.com Customer Care's response Dear team order has been cancelled due to availability issue, we have already refunded the amount on 18th february with reference ID [protected].

Jun 27, 2020

Updated by fahadakm Thanks

View replies

P

pavanjadon

from Surat, Gujarat

Mar 24, 2020

We have order neelkamal Rosa chairs with prepaid order but after 12 hrs status of order not update or no option show for cancellation of order or care no. Also not work for this company. Kindly update my order details
Order I'd is[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mailatt Complex, Josy Layout, Muneshwara Block, Pipeline Road, T .Dasarahalli, Bangalore, Karnataka, 560057

With reference to the subject order[protected], we are yet to receive your confirmation on the wrong product being delivered.
You have neither arranged to pick up the wrong product, nor effected refund of the our payment.

You are requested to look into the matter urgently and do the needful to pick up the item and refund our payment at the earliest.

+1 photos

May 11, 2020

Complaint marked as Resolved

Problem Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Feb 04, 2020

Updated by cromatica worst service

Verified Support

Feb 19, 2020

IndustryBuying.com Customer Care's response Dear Team, we have returned the order and initiated the refund from our side, amount will be reflected to customer account within 4-5 working days.

View replies

N

Nilesh Karle

Feb 24, 2020

I have placed my order for an emergency requirement, but they have not updated anything after almost 1 month.
i called on their customer care number. It is not functional as well. only repeating tape
I want my money back from them and they are not replying

[# 227559 #] wrong product - Comment #3652261 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

There is no proper response to the email sent to [protected]@industrybuying.com for return order #[protected] which is either broken inside / not working. I have submitted all requested photos in the email from my id raksh. [protected]@gmail.com and it's been over 3 days now without a response.
The customer support of industrybuying is so bad, no response to emails in time and their customer care number never connects. They just want to ignore and take the customer for granted. They don't value the customers money spent.
I have already had some small bad experiences but this one is hights for a product of around rs. 8000.

Regards,
Rakshith m

+1 photos

Feb 25, 2020

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

IndustryBuying.com Customer Care's response Dear team we are arranging the replacement of product and we have already informed the customer to drop the shipment at nearest fedex hub, replacement or refund will be initiated once we receive the return shipment.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Salem, Tamil Nadu, 636005

I had ordered for a chair from industrybuying.com on 30.12.19 and received the product on 6.1.20. When i opened the product, i found i got 2 right side arm rests and i could not assemble the chair. I immediately contacted their customer care and sent the email with the pictures but there has been no response from their side. I am unable to connect with their customer service and if i get lucky they keep on saying that they have not received my email. I have paid 5900 for the chair.

+2 photos

Feb 25, 2020

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

IndustryBuying.com Customer Care's response Dear team policy has been over as we haven't received the images from registered mail instead we are considering the case from our side and escalating the issue to vendor . We will try our best to arrange the faulty parts.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: H No 14/a Gda Colony Sangtrashwadi, Gulbarga, Karnataka, 585104

My order number..[protected] indo economic earth it's classical belt fenner c150 i have ordered 6 piece of belt... Today i received de package an the quality is duplicate it's not the original belt.. I m buying since 3 years from industry buying this is first time i have received duplicate product.. Please look into the matter an do the needful as early as possible..

IndustryBuying.com customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Noida(Uttar Pradesh)

Dear sir

Reference to our order no[protected]Po no.[protected] for elmeasure digital dc single channel (Energy meter edc1100) brand: elmeasure, model no: edc1100 which has not been received by us till today. We shall be glad to know when we may expect delivery. This delay on your part is causing us considerable inconvenience.
Shipment tracking id is: [protected].
Kindly share with us the tracking details of our product.

Feb 4, 2020

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2020

IndustryBuying.com Customer Care's response dear team the placed order has been cancelled due to some in-transit issues with the courier, same has been informed to customer and complaint has been closed from our side.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear industrybuying,

My order was agripro company machine and you guys delivered green leaf company machine.. So is there any answer from your side?... Otherwise i am going ahead with legal action for the same..

I am attaching the photo of brush cutter machine, agripro brush cutter 43 cc apbc43 in your order [[protected]] with industrybuying.com has been delivered. We will update you about the status of other items of this order. Thank you!

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2019

IndustryBuying.com Customer Care's response Dear Team we are arranging the replacement of the product and complaint will be closed on priority basis.

Dec 05, 2019

Updated by [email protected] Dear sir,

After paying the amount on last November 11, again I need to wait for one month without any guaranty, whether I receive the same...or not..I there is no value for time..I ordered this machine for not putting in my showcase, for urgent agriculture works..so I need to wait or hold ...for next 1.5 months to do my agriculture works, after purchasing this product...

So I need my agripro machine while when you take back the green leaf machine because it's not my fault ...all the faults for Industry buying. com..So why I need to bear this burden...

Thanks And Regards
Romy M Tony

Dec 05, 2019

Updated by [email protected] Dear Sumit,

Do you think the below mail, , will you accept as a customer after purchasing a product on last November 11 and asking to return in same company packaged box and again after 1 week of inspection, then only if the by back Product is okay, then Industry buying company with deliver my agripro machine again after 5-6 working day..Mr
Sumit i[censored] were in a situation as customer, did you accept this ..

After paying the amount on last November 11, again I need to wait for one month without any guaranty, whether I receive the same...or not..I there is no value for time..I ordered this machine for not putting in my showcase, for urgent agriculture works..so I need to wait or hold ...for next 1.5 months to do my agriculture works, after purchasing this product...

So I need my agripro machine while when you take back the green leaf machine because it's not my fault ...all the faults for Industry buying. com..So why I need to bear this burden...

Thanks And Regards
Romy M Tony

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: EMTEX ENGINEERING PVT. LTD. Khasra 401-402, First Floor, Ghitorni, Delhi - 110030, 110030

I have ordered a product at 8 nov. 2019, 8.39 pm. Transfered rupees 2171 to emtex engineer via paytm wallet but still i neigher got any order confirmation massage from industrbuying.com nor product. When i called on help line no. And send a mail they told me that they have farwording your mail to there finance department after that give you information. After this their castmer helpline no. Is going switch off. Please help me.
Nitin shukla
[protected]
[protected]@gmail.com

+2 photos

Dec 29, 2019

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

IndustryBuying.com Customer Care's response Dear team this is in regard to customer's order number 6591132 . We would like to inform that we have successfully delivered the ordered product to customer on 22nd November.
Thank you for contacting us. Team IB

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines