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IndustryBuying.com Complaints & Reviews

3.2
Updated: Nov 2, 2024
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IndustryBuying.com reviews & complaints page 6

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B
Bancy
Jul 28, 2021
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I have ordered a brush cutter on 19 jul and after waiting for a week, I have called the customer care, They said it will dispacthed today . Also they update the status as the item has been dispacthed. after 2 days when i see the tracking details it says it is cancelled. Again after calling customer care they confirmed that the tracking number updated is wrong and the item has been dispacthed already and they would share the new tracking number shortly over mail. after waiting for a day there no progress or update.
Again upon calling customer care they just cut the call twice and third time a guy said the order has been cancelled and they have no controll over the cancellation.
Im very dissapointed with the way the customer service treat and behave with the customer . And also my payment also not reveresed. And they dont bother about your time effort spent in the process and happy to see the customer a fool. Yes just make you a fool.
IndustryBuying.com customer support has been notified about the posted complaint.
Jul 28, 2021
Updated by Bancy
7/28/2021 Mail - bancy appachu - Outlook
https://outlook.live.com/mail/0/sentitems/id/AQMkADAwATE2ZTYwLWZjZWItNmI5Mi0wMAItMDAKAEYAAAOWXliK90ZmTLKxX%2FEOXTv6BwDIV7… 1/3
Re: Order Shipped - Shipment of items in your order [Order No: [protected]] by
industrybuying.com has been successfully made!
bancy appachu <[protected]@hotmail.com>
Wed 7/28/2021 10:02 AM
To: IndustryBuying <[protected]@promoib.industrybuying.com>
Hello team
Could you please update me on this, if the order has been cancelled please reverse the payment and
confirm back asap
Regards
Appachu
From: bancy appachu <[protected]@hotmail.com>
Sent: Tuesday, July 27, 2021 4:57 PM
To: IndustryBuying <[protected]@promoib.industrybuying.com>
Subject: Re: Order Shipped - Shipment of items in your order [Order No: [protected]] by industrybuying.com has
been successfully made!
Any update???
From: bancy appachu <[protected]@hotmail.com>
Sent: Tuesday, July 27, 2021 11:15 AM
To: IndustryBuying <[protected]@promoib.industrybuying.com>
Subject: Re: Order Shipped - Shipment of items in your order [Order No: [protected]] by industrybuying.com has
been successfully made!
Hello team
Can someone respond to my mail pl
Regards
Appachu
From: bancy appachu <[protected]@hotmail.com>
Sent: Tuesday, July 27, 2021 9:18 AM
To: IndustryBuying <[protected]@promoib.industrybuying.com>
Subject: Re: Order Shipped - Shipment of items in your order [Order No: [protected]] by industrybuying.com has
been successfully made!
Hello team
The below item is still not shipped /not received from your client to the shipping agency. Could you
please look into this on priority… It's been more than a week since I placed the order. Hoping to hear7/28/2021 Mail - bancy appachu - Outlook
https://outlook.live.com/mail/0/sentitems/id/AQMkADAwATE2ZTYwLWZjZWItNmI5Mi0wMAItMDAKAEYAAAOWXliK90ZmTLKxX%2FEOXTv6BwDIV7… 2/3
Download Our App:
Total: Rs. 5, 959.00
back from you sooner. Thanks!
Regards
Appachu
From: IndustryBuying <[protected]@promoib.industrybuying.com>
Sent: Monday, July 26, 2021 3:17 PM
To: [protected]@hotmail.com <[protected]@hotmail.com>
Subject: Order Shipped - Shipment of items in your order [Order No: [protected]] by industrybuying.com has
been successfully made!
Dear bancy_appachu,
The following item(s) from your Order No: [protected] has been shipped:
S No. Item Details Qty Subtotal
1 AgriPro Brush Cutter 43 CC APBC43
Brand: AgriPro
Type of Product: Brush Cutter
Engine Model: 1E40F-5
Engine Type: Air-cooled, 2-stroke, Single
Cylinder
Fuel Tank Capacity: 1200 ml
Model No: APBC43
1 Rs.
5, 959.197/28/2021 Mail - bancy appachu - Outlook
https://outlook.live.com/mail/0/sentitems/id/AQMkADAwATE2ZTYwLWZjZWItNmI5Mi0wMAItMDAKAEYAAAOWXliK90ZmTLKxX%2FEOXTv6BwDIV7… 3/3
Shipping Address
Name: Appachu KP

shipment sent date
July 27, 2021, 2:14 a.m.
Deliver by:
Delhivery_HL
You can track your shipment details at:
https://track.delhivery.com/
Shipment tracking id is:
[protected]
TRACK SHIPMENT
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    M
    Madam lal
    from Noida, Uttar Pradesh
    Jul 23, 2021
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    Address: jassi pau bathinda

    My product one part not working i call your customer care but no any saluation my probleum
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      K
      kiran Muley
      from Chennai, Tamil Nadu
      Jul 20, 2021
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      Address: Udgir MH

      Order is placed on 7th july 2021 on industrybuying.com as cod. I paid 952/- in cash on when product is delivered on 10th july 2021.

      Product is sui weatherproof 20 led solar motion sensor light, (4 pack, white). It suppose to illuminate when dark. Product light does not illuminate on dark as mention in the product feature.

      I'm try to return the product for last 10 days but not help on refund or replacement from company.

      Customer team directly says they will not refund or repair. This is cheating at best. I'm following a team for last 10 days.
      +2 photos
      IndustryBuying.com customer support has been notified about the posted complaint.
      I have purchased the Lenovo tab M10FHD Plus on 6th June through Amazon. Within a week the tablet started giving problems. I have given it to an authorized service center but the problem has not been resolved. I am extremely unhappy and disappointed with my purchase. Kindly see to it that I get a replacement for the defective product sold to me.
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        AkMi K
        Jul 19, 2021
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        I have ordered 2 qty each 500 pcs (1000 pcs ) of courier Bags . But the package which i received was very small and may contain only 50 pcs. So I did not open it. I raised a complaint with industrybuying but it has been more than a week and they are not arranging for return pickup or refund my amount.

        Order No.[protected]
        IndustryBuying.com customer support has been notified about the posted complaint.
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          Aaapl
          Jul 12, 2021
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          Dear the concern

          I have place the order for. STEEL-SMITH Toggle Clamp Vertical Handle Capacity 50 Kg VTC-1625-UB
          Qty: 6
          And the amount paid 1982 online thru net banking

          I have not received the item or the money back
          since I already purchased the item thru other source just refund the money

          saravanan

          [protected]
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            N
            Nasrudin Shaikh
            Jul 1, 2021
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            Delivery Fake item, worth 5000 and no return or refund policy in any situaton.
            IndustryBuying.com customer support has been notified about the posted complaint.
            agree this is real fraud company. I lost my 1500/-
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              Y
              YOGESH GANAR
              Jul 1, 2021
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              Sir,

              I have ordered 2 Nos Santro Dickey Lifter and paid money on 12.06.2021 vide order no. [protected] & [protected]. When I ordered the materials the delivery time shown in the display within 4 to 5 days time. Still I don't know the states. Even tracking also blanked and the customer support also no response. Kindly arrange to send the materials or return the money.
              +2 photos
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                S
                SundaramoorthyJeyakodi
                Jun 28, 2021
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                I have ordered the meco multimeter online before 3 weeks.

                But I didnt get any response from them.

                Why you guys are trying to cheat us.

                Order ID : [protected]

                Please refund my money.ucor
                +1 photos
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                  S
                  SundaramoorthyJeyakodi
                  Jun 28, 2021
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                  I have ordered Meco Multimeter online 3 weeks ago.

                  Till date the status of the order not yet available.

                  I think You people cheated us.

                  I am sure I will raise the complaint against you.
                  IndustryBuying.com customer support has been notified about the posted complaint.
                  Refund the monry.

                  Cheating Website Industrybuying.com Order ID 1010676383 - Comment #3851152 - Image #0
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                    Avishek7a
                    Jun 25, 2021
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                    I have order a office chair worth Rs 4018.i made payment from phone pay UPI.My money got debited from bank account but no order is placed.
                    +1 photos
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                      Sharanabasava Ellgode
                      Jun 24, 2021
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                      Address: Khaara no.401, 402, 1st floor, ghitorni, Delhi India - 110030

                      I have ordered a chair order number is [protected] but I got in damaged status hence asked for refund. The chair was returned and was collected/picked by agent with number as AWB[protected] on 15th June 2021. Agent number was [protected].

                      In spite of many follow up I have been informed package is not yet returned to them.

                      I have been informed as return shipment is not yet received and money is not being refunded.

                      Appreciate your quick response in this.
                      IndustryBuying.com customer support has been notified about the posted complaint.
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                        M
                        muttcrew
                        Jun 23, 2021
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                        Address: IB MONOTARO PRIVATE LIMITED Khasra No 401, 402, First Floor, Ghitorni, Delhi - 110030

                        Please refer to my Order No.[protected], Order Date : 15 Jun 2021 19:00, out of which IB BASICS Mesh Office Chair with Headrest SE048, was delivered yesterday.

                        I would like to bring to your notice that the items have reached with the packaging in pieces and totally unacceptable. Plus the chairs that you guys have sent is rusted in places.

                        This is extremely bad service and quality. The last time I places an order everything was fine. What is going on?

                        When ever I call the customer care number +91 [protected] and press 2 to speak to a customer service representative the line gets disconnected immediately. What kind of scam is this.

                        I need a resolution immediately for this.
                        And yes, part of the order IB Basics Black Full Back Mesh Chair SS026 has not yet been delivered.

                        Please see attached video and pictures of the damaged packing and chairs. There is no instruction manual for assembly either.
                        +5 photos
                        IndustryBuying.com customer support has been notified about the posted complaint.
                        Jun 23, 2021
                        Updated by muttcrew
                        Video o[censored]npacking
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                          Prithi Adarsh
                          Jun 21, 2021
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                          I had ordered bar stool on 7th May([protected]) but received wrong product.It is different from one which i had ordered and in the receipt my order no is mentioned correct but product is different. After receiving i immediately called helpline but no response from them.As checked i had ordered VJ interior model but received IB Basics model.I am compelled to say that is company is fraud, cheating customers, . Although I shared all pictures to them on mail, but no response.
                          +1 photos
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                            Asit99
                            Jun 19, 2021
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                            I ordered Dr Fixit Powder Waterproofing 500g 12 PCS Yesterday But I Don't need it.The order isn't Dispatched and I tried calling the Customer Care No which Hangs Up the Call when It says its connecting me to a Customer Care Representative.Kindly Cancel the Order Number- [protected]
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                              S
                              Sividha
                              from Hyderabad, Telangana
                              Jun 18, 2021
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                              Resolved

                              I have ordered one Ambrane Black 3G Calling Tablet A3-7 Plus Duo for Rs. 3, 723.00/- vide Order No [protected]. I received a defective product, it is not working, so that i informed customer care agent and put a mail . They asked me to send a video regarding what is the problem and all. I was also sent all the required things through video .

                              One day i received a call from Industry buying and they said have arranged pick up for return that defective product. So i packed all the things which i was received in parcel and i sent that packing video also to that customer care mail id

                              They put me a mail, still we have not received the return parcel, once we received we will proceed further. So i done that job also. I tracked the return parcel and sent the delivery proof too.

                              Next day they sent a mail that is " we need your bank details to process the refund and i sent that too, after that still no response from them. its been 4 days past.

                              Kindly arrange to get my money return
                              Jun 25, 2021
                              Complaint marked as Resolved 
                              My amount has been credited..
                              IndustryBuying.com customer support has been notified about the posted complaint.
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                                Vasu Kiran
                                Jun 17, 2021
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                                I had ordered the "IB BASICS Black Color Modular Office Chair" order no:[protected] and received it a few days ago. While assembling the chair, I realized that the knob that is used to lift the chair up or down is actually built in an opposite direction, meaning - instead of pressing the button on the cylinder, it turns in the other direction instead. I tried calling the customer care number, but always got disconnected after the recorded instructions.

                                Tried sending the emails and got a generic response to add images and details of the issue although I had already mentioned that in my email. Nonetheless, I responded back within 2 minutes and yet to hear back from the team since 4 days now. This is really disappointing
                                IndustryBuying.com customer support has been notified about the posted complaint.
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                                  SundaramoorthyJeyakodi
                                  Jun 16, 2021
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                                  I have order one mico multimeter for cost 2586 two weeks before.

                                  Till date order status not available.

                                  Customer care not reachable.

                                  Please send me the order as soon as possible.
                                  IndustryBuying.com customer support has been notified about the posted complaint.
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                                    SundaramoorthyJeyakodi
                                    Jun 16, 2021
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                                    I have ordered one mico mutimeter for the cost of 2586 Rupees one week before

                                    After the order confirmation, there is no details of order confirmation.

                                    Customer care number also not reachable.

                                    Did you think us as foolish?

                                    Please send me the order as soon as possible.
                                    IndustryBuying.com customer support has been notified about the posted complaint.
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                                      krishna1974
                                      Jun 14, 2021
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                                      Dear Sir/ madam,

                                      I have placed the order for pneumatic hand operated valve order no is [protected].
                                      on5th of june but till date i have not received the part and not able to contact the cust care
                                      please update the status.

                                      Regards
                                      Krishna k s
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                                        Ashok I
                                        Jun 14, 2021
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                                        Address: Bangalore

                                        Hi, I placed an order for 2 trolleys few weeks back. Since there was a delay I cancelled it 2 weeks back. In the customer care they say the order is cancelled but the status still shows in process and it is been more than 2 weeks the money has not been refunded. Last 1 week I am unable to reach the customer care team as well.

                                        Request for refund. Order ID : [protected]. Date of cancellation : 28-May.
                                        I also didn't get any official confirmation for order cancellation.

                                        Regards,
                                        Ashok.
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