[Resolved]  Infibeam — Complaint against M/s Infibeam (online shopping) for delivering wrong book and denying to replace it

Address:

Mumbai City, Maharashtra

I ordered a book carrying the title Mechanical Behavior of Materials by N. E. Dowling whose ISBN no. was[protected]. It cost me Rs. 2416/-

The book was purchased with the procedure as demonstrated in the enclosed series of photos (Photos 1 through 5). These photos were captured later after the dispute came to light and that time the price value was not equal to Rs. 2416/-
Photo 1: Showing the cover page and title of the book
Photo 2: Showing the cover page with title of the book and ISBN no. of ordered book
Photo 3: Connecting to Infibeam
Photo 4: Infibeam site showing the title and ISBN no. of the book
Photo 5: placing the order

The cover page of the book was known to me before placing the
order as it may also be checked that it bears ISBN as[protected] in the
'photo 2.png' file. However a wrong book with ISBN as[protected] has been
delivered.

The matter was pursued with your customer services cell of M/s Infibeam.
They kept claiming that the ordered book with ISBN as[protected]
has been delivered. The delivered book is with me and bearing a wrong ISBN no. whose order was not placed.

It is really unfortunate that I have dealt with Infibeam first time and got such a bad response.

When I asked them to replace the book, they kept claiming that the book had been specially ordered and imported for me and would not be changed at all.
This is not the book that I ordered and my experience with M/s Infibeam certainly draws this conclusion that it is not the strong player in the online shopping market and makes its business of making money by such fraud cases. Such small players may be learned a lesson not to cheat their clients and they should be resposible of providing an ordereded item to the client.

I have the substantial evidences for the book I ordered and the book which was delivered to me (bearing wrong ISBN no.). It is requested to Consumer forum that this matter may kindly be settled at the earliest as this event has already caused lot of mental harassment and a big loss to my official hours. A message may be conveyed for the awareness of public who are buying the products from Infibeam.

Thank You

Punit Arora
Scientific Officer-E
Bhabha Atomic Research Centre
Mumbai, Maharashtra