INOX Leisure / INOXMovies.com Complaints & Reviews

Dear sir. Yesterday i happened to be at screen 1 of inox thrissur at sobha mall at 7 45 show. During the interval they were showing so many number of advertisements i felt like leaving the hall. Do you have any limit for showing advertisements?. We paid to you to see the movie. Not your advertisement. Please play it after the movie over. Other wise you specify how long your advertisement so that i can go out ad come back after your advertisement. Other wise to see your advertisement please make the movie free as done by tv movie s. I expect an action on this matter from your side.
Best regards
Sabu

We went to watch a 10:30 pm show of subh mangal savdhan at inox shree rang palace, zadeshwar road, bharuch, gujarat 392001.
They refused to give tickets for the movie saying that there are only few people for the show so we will not run the show.
It was showing online till last minute.
How anyone can cancel the show on his own monopoly that there are few people.
We scheduled for the movie, went there paid the parking and then came back just because an arrogant behavior and illogical reason from the person at the ticket counter.
Wo will reimburse for time spent and money expenses of the parking.
If you have cancelled the show or planned not to run the show it should be updated online so that no one suffers instead of telling at the eleventh hour that no show is going to run.
This is not at all tolerable.
You take some actions them or i will file complain to the next level.

I went to watch badshaho at kachiguda, mpm mall woth my friends and was so excited only to end up being in at screen no.4 on with horrible sound, it was insane i was nlt even able to hear the dialogues i dont know how they open the screen with speakers not working nobody to answer tgr sound had no base not even for songs. I know this would be ignored but still i always loved inox movies but this made my experience worst and my frnds circle too thougut of giving inox a skip next time every time because we don't want to end up being unsatisfied watching our fav movies. Sorry but it was real pathetic service from a respected movie chain.

My daughter gifted my husband a gift card for his birthday on the 20th june validity till 18th sept. On 31st july i attempted a booking and goa theatres do not feature in the cinema listings so i sent them an email. They replied to go to the same website and do the booking. I would like to mention that when i attempted to book our ticket on 31st july i went to the same website mentioned in the email and tried three times before sending the the email.
After receiving their email i tried the website and noticed goa theatres were added. So from the period of 20th june to 31st july they had sold a card which did not allow me to use the card.
Been trying unsuccessfully from the 26th august to book a movie saying card invalid. Finally my daughter went to inox goa and their manager mr sadiq hussain confirmed that the card was invalid. Asked me to call the following day. Another manager, ms purvi who had no clue about anything. So obviously there is no follow up. She mentioned that as the gift card is online and they can't be held responsible.
After a series of emails to inox, i finally managed to do a booking yesterday evening.
Considering that my husband is a doctor & so is my daughter and i am dealing with incompetent people who have excuses with no solutions. Meanwhile i am losing out on days i could have gone to the movies, also our valuable time is wasted. I request inox to extend this card for the inconvenience caused.

I had a first day third day show in inox swabhumi on 25th august. My experience with the movie hall was pathetic. The air conditioner was not on. Since there were not many people in the hall, they were reluctant to switch the ac on. The hall was filled with mosquitoes and no action at all was taken to reduce them. This was my worst movie experience.

I had bought ticket for annabelle. But since my aadhar card did not specify my dob, the management of inox kharghar did not allow me to watch the movie even though i had another adult with me. No refund was provided either. A girl without an id proof was permitted to go but i wasn't. Is this the way inox deals with issues like this? Pls make sure to mention that aadhar is not suitable as an id. After having to deal with this situation, no one would feel like to watch the movie or come to inox again.

I have visited inox meerut (Pvs mall, shastri nagar) on 12th aug 2017 to watch a movie. While purchasing food & beverages i got a bill with showing gst 0 (Zero)% but amount got charged. Gst may be applicable on these things but how can 0% is chargeable as well as while asking for that error in bill inox staff behave not well and misbehaving me and tell me "do what ever u want to do we will not reverse any amount, take your food or leave it that is up to you". Treat this a official complaint and resolve asap (Max 7 days). Otherwise i have to go to higher authorities or consumer court against this issue.

Dear sir,

I had tried to book a ticket on 28th july through citrus but failed. Two amounts of rs.332.00 (I. E. Rs.664.00) were deducted from my credit card in the evening on the same date. But due to unknown causes, the transactions failed. Citrus promised me to return the amount within four (4) days but hasn't done so yet.
Please let me know when i will get the return. These payments have been included in my monthly credit card statement of hsbc.

Our 08:35 emoji movie today was ruined because of rats all over. Was watching along with wife and threee kids. Kids got terrified and rats spoiled our pizza. We purchase 5 tickets a 10 - 14. Cost 2, 150. Experience was horrible. Even otherwise inox vashi gold class is filthy and stinky. My mobile number [protected]. This happened today, 14 august 2017. This is definitely not expected from inox.

I had been to Inox Central Mantri Junction JP Nagar on Saturday 12 August 2017 to watch "Emoji" movie at 9.40 am.

I have had a bad experience previously of getting stale popcorn so when I ordered for cheese popcorn I checked with the lady at the counter whether it was fresh. she assured me it was!! But after some time, i discovered that only the top layer was fresh while the whole popcorn inside was stale. I could not get up mid way leaving my young daughter alone in the theater with strangers, to complain to the manager.

My daughter did not want to miss the movie too.

What kind of service is this?

Why do you harass customers like this?

9.40 am is not an EARLY morning show so why cannot the concession stand keep fresh stuff?

it was a waste of my money and a bitter experience for me.

How do you expect customers to eat stale food?

All the previous day's left overs are being served to the morning show customers to spoil their health.

is this why you guys are running a concession stand business and charging such exorbitant rates to fool your customers?

If the popcorn was not fresh why was i not told that it will be delivered to my seat after some time when it is made fresh? what was the hurry?

I need a reimbursement of my hard earned money now. do the needful, please

Vidya S
[protected]

Inox z square mall kanpur follows a practice of turning air conditioning off before the show when the whole theatre is full and promos are going on and also during interval. It is absolutely ridiculous to sit in such a suffocating hall. All the customers keep complaining but the staff just has a standard response that we will ask someone to restart it. This practise is not followed any where else but just inox kanpur z square. This is spoiling the good brand name of inox heavily and i personally would never again visit inox kanpur. We dont pay full ticket money for such a third class and unprofessional service. Worst multiplex i have ever been.

Today i went to watch a movie at inox c21 mall indore ac was turned off after 1 hour and we were sweating instead of telling again and agian by many no body listened.. We were told that the ac will be turned on shortly bit nothing happned this is serious fraud i want my money back

Name hitesh goyal
Ticket id 1732165 and 1732166
[protected] mobile

Dear sir/madam

I have been went to inox national cinemas in virgumbakkam, chennai 3.50 show.in interval snacks counter manager was distrubuting the snacks for everyone who came after me with out standing in the que. I asked me sir please provide me first i have been waiting for a long time for that he treated me very badly i will not provide your snacks and took my bill and went off after that i was standing like a stupid for him to giving me the snacks. This is the way he treat a customer really i felt very bad infront of many peoples. I am paying my own money only then i am getting the snacks i am not begging for him to give me. Please try to avoid these people to continue this type of activities it spoils only the inox name please warn him not to behave like this sir.

Regards
Rakesh a
[protected]

I had been to inox insignia at mantri mall bengaluru on 29/07/2017 for movie mubarakan at 3.55 pm, i was issued ticket @ 14:03:57, ticket id 3066055 in club f7 audi 6, inspite of having valid ticket i was not admitted in the lobby as the staff & security said its a rule that patrons are allowed only 20 min before the show which is not mentioned any where in the premises or on ticket & on asking the reason the staff behaved rudely also denied to provide responsible persons name or number on repeated requests also, i am being charged 300 & i've to wait standing outside at the entrance even when lobby is empty & vacant... If this is the service given for my money where i am charged extra for the service which is not at all provided then i demand my service charge to be refunded.
Unsatisfied customer
Milind m r
Md
Bvm promotionstech
[protected]

I went to spiderman homecoming to inox madura i at vishal de mall. To enjoy the film in 3d i am very much disappointed at the quality of the 3d glasses provided at the theater... It was filled with scratches and the vision through the glasses was very poor i asked for the replacement at that time and the theater authorities weren't able to provide one.. I am very disappointed and i am kindly requesting you to pls take necessary actions or pls replace an new set of glasses to the theater

Thanking you

Inox, Margao, booking no.64008, dated 08/07/2017.The seat was faulty and had to face backpain as the seat was completely getting inclined, disturbing back seater.i should get my refund.plz revert of my mail [protected]@gmail.com

After reporting, there was no revert, neither they offered change in seat.the person tried to just took or buy time so that movie is completed.

Sir, i have booked 3 tickets for godha on 1st july at inox, shoba city mall, thrissur for 2nd july 2017 (7.35 pm show). Today from the same place a person called me and informed that the show has been cancelled and i have to book afresh for the new show timing 7.36pm.. This i feel as making a mockery of the public and i request the authorities to do the necessary arrangements to enable me to see the movie with the same tickets which i have reserved. Furnishing below the details of my booking.
Ref no:176807
Pick up code:1971.
Date 2nd july
Show time:7.35pm
Screen:5
Seats:a1, a2, a3.

We went for a malayalam movie on 30/6/2017 at Inox thrissur, 10.30pm show. They with out prior information denied us food during movie interval in the name of GST implementation.when we complaints to the manager, he behaved harsh. Even though we asked them to provide some other facility to get food, they didto do it. None of the staff accepted the fault in their service and they flight with all the customers.

Hi this is srikanth yesterday which means 27/06/17 have been for a movie in cmr central vizag screen 4 the ticket booking and combo booking was done through paytm online. When we visited the inox, i personally went to the food and refuel counter and told the employee that i made a online booking for combo and gave the id number of 383006 and told him to deliver before the break (I. E.) anytime between the show. Where as he failed to do that, in the break time when i personally went and asked regarding this issue he was giving me a lame excuse which irritated me a lot and cancelled the booking. Please kindly take action to such kind of issues so that it will not repeat and gives you to serve better in future.

I had visited today at 7.50 p. M show of cars 3 in 3d at inox raghuleela on 17/06/17.
It was my worst experience at any theatre as at the time of whole movie a/c was not working n i was totally sweat. I just wasted my 1200 amount on this theatre.
I[censored] don't hv a/c working, why to keep shows just cancel them na..
Hence forth i will never visit any inox theatre nor will recommend any of my friends to visit there..

Regards,

Prasanna warke
+91 - [protected]