[Resolved]  Airtel / IPTV Connection — Connection not working and overcharged

Address:

South Delhi, Delhi

Ref : Contact no.[protected]., A/c no. [protected].
Airtel refused to accept our connection was not working for 35+ days (4th June to 17July) , we have made telephone and mail complaints about the same. Connection was reactivated by changing the modem and other equipment's + engineer said some cable wires are damaged and will be rectified.

After 35days we got a bill for 2900+ including 2months, we requested for waiver, which was given as 280 Rs for 35days connection not working. Its seems like some internal calculations, which is wrongly calculated.

Also, like to highlight we have again not been able to use the connection from last three days as the connection is been disconnected by Airtel on condition of payments not made.

Since we want to make payments ASAP as soon as this calculation is explained and justified. We also tried contacting you call center number both 121 and [protected] but call gets disconnects after the message saying we connecting you to the customer care executive. + Also the mails coming from Airtel are like set templates does not answer anything.

Currently my exams are expected and we not able to study properly due to net not working. Pls help us with the complete waiver for atleast a month and connection activated immediately . If required, we also have all the relevant reference number and mails as proof with us.