ION Broadband — Customer care and technicians are very careless on customer issues

Ravi5a2

from Delhi, Delhi

Address:	500067
Website:	customer.i-on.in

I took new broadband connection from ion for 6 months. I paid whole money at a time for these 6 months. Then the issue comes up after 10 days of connection. I called so many times to customer care. Every time they are creating new ticket, but none of the tickets are not resolved. Technicians, customer care whole team is very negligent on customer issues. Please take action on these kind of cheaters[ion] who is eating innocent public money.

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Comments

Jin510

from Phalodi, Rajasthan

Same issue. Rajamony was the person whom we paid the money for an entire year. I have complained for nearly 15 times in the last 30 days. Horrible internet. Horrible people. Let's drag these guys to consumer court.

Ravi5a2's [Complaint's author] reply, Jun 15, 2017

Yes. You are right. They are looting lot of public money under this broadband internet services. They should be punish by consumer court.

Virendra Date

from Savantvadi, Maharashtra

I took new broadband connection from ion for 2 to 3 years in nashik city .I paid regularly monthly charges but last few month I called customer care and technicians about net connection but problem is not solved by the technicians. And also when we called on land line number no one can response to take telephone that time they give the answer technicians are visited to your area but noboady can response. Whole i on team is very negligent about the customers issues.
So I requested to you please take seriously action about these queries. Thank you.

sneha redrose

from Mumbai, Maharashtra

username :- NAVJOT_RAJ . I paid regularly monthly charges but last few day I called customer care and technicians about net connection but problem is not solved by the technicians. And also when we called on land line number no one can response to take telephone that time they give the answer technicians are visited to your area but noboady can response. Whole i on team is very negligent about the customers issues.
So I requested to you please take seriously action about these queries. Thank you.