IRB Infrastructure Complaints & Reviews

I have charged twice for the toll stating that the fastag has insufficient balance. I was telling them that there is sufficient balance but the official denied and asked us to pay the cash. After we moved forward we saw the payment was deducted from our pay tm too.It is requested to refund the amount. I am submitting the receipt and ss of the pay tm receipt for clarification.

Wrong debit adjustment done on my IDFC fast tag for my four wheeler car of ₹1173. This is causing great inconvenience to me. Car details
Vehicle no. MH42BB9392
IDFC Fast tag by no. MZBEU813LMN290725
Ticket raised by IDFC bank under no. IDFC_MG_11136
Registered email id : anikt.[protected]@gmail.com

Dear Sir,

On 16th november we traveled from valsad to vapi. And my car registrartion is being transferred to valsad RTO 2 year before only. So my car is belonging to valsad district only.

I have given the proof also at the toll booth still they deducted the toll and faced same while returning to valsad.

My transaction id is
[protected] for 75 rs and
[protected] for 35 rs.

How i will get the refund?

Please help me out.

HDFC Bank FastTag deducted: Rs 65 for Vehicle No: GJ21CB7798 at: IRB Boriach on:[protected]T12:22:51 Wallet: [protected] Bal: Rs 155
Me Navsari District ka rehne wala hu ..
Aj jab Boriach tall pe mene apni Car tall booth par khadi rakhi to local hone k bad bhi Paisa kata...
Plz refund in my account.
Upar mene meri all details hai.

Today i.e. 17 November 2021, I was travelling to Lonavala from Mumbai.
At Khalapur toll plaza, I paid Rs.203/- at the toll counter. Later when I reached Lonavala, I received a message that Rs.203/- has been deducted from my FasTag balance. This way I have paid twice at the Khalapur toll plaza.

How I can get the refund of the amount of Rs.203/-

Today i.e. 17 November 2021, I was travelling to Lonavala from Mumbai..
At Khalapur toll plaza, I paid Rs.203/- at the toll counter. Later when I reached Lonavala, I received a message that Rs.203/- has been deducted from my FasTag balance. This way I have paid twice at the Khalapur toll plaza.

How I can get the refund of the amount of Rs.203/-

Normal charges (without penalty) in cash are accepted at FasTag dedicated lane at Kini Toll Plaza, Maharashtra blocking, delaying and congesting the dedicated lane.

Today i.e.11th November 2021, I was travelling to Mumbai from Lonavala.
At Khalapur toll plaza, I paid Rs.203/- at the toll counter. Later when I reached home, I received a message that Rs.203/- has been deducted from my FasTag balance. This way I have paid twice at the Khalapur toll plaza.

How I can get the refund of the amount of Rs.203/-

Yesterday, 7th November while returning from Pune, at Khalapur toll plaza, we were waiting for payment of toll charges through FastTag. The person at the counter came out running and said that there was no balance in our wallet. We told him there was enough balance but he said to pay cash as we had already waited for some time and the barricade was not opening also there was a huge line behind due to weekend. He charged us Rs. 270 and also gave us a receipt. When we came home, our balance in the FastTag wallet had been debited by the usual toll amount. When we checked the time on the receipt it was around1.00 pm, whereas we were at the toll booth around 3.00 pm. This seems to be a new way of duping citizens. This might have been done earlier as well. I hope this gets investigated and culprits are booked.

I have travelled yestedray from Taleagao to Pune by Vehicale MH06AW1794 on 7th Nov 2021 by Old Mumbai Pune Higheay and retuned back on same day.
Surprised to see Toll charghed was double ( It should be 1.5 times _

Dear IRB Team,
This is to inform on 28th October 21 timing 7:52:32 AM at Khalapur toll I have double charged by your team my Fast tag sticker was not read so I paid the amount of Rs.270/- but once I cross the toll at Pune I got the message stating your money was deducted from my fast tag account request you to please pay me back. You can check the slip as well as mail with screenshot of my message I have received.
My Fast tag Registered No- [protected] also same for Google Pay.
Request you to do needful urgent basis.
Regards,
Bhushan Manohar
[protected]
[protected]
bhushan.[protected]@gmail.com

Early in the morning at 1.35 AM we had to wait more than 3 minutes at vadodara toll gate of vadodara-ahmedabad expressway due to fastag problem of ahead's car. Staff members were nearby and were busy in chatting but not helping or solving to cut down waiting period of queue. We have to go out of the car to complain about it and to see what is going on and why it takes more time. Even after that I asked them to remove that vehicle aside so rest vehicles who were behind can go but staff were not ready to listen and when we asked for complain book, staff who were busy in chatting nearby came in action and come towards me all together and asked to leave and don't create ruckus. I asked where were you till now and why did you come now when I asked for complain book? They behaved rudely with elder and what is the reason of fastag if we have to wait at toll gate longer than usual. Why Gadkari ko committed that cars will be allowed to pass without toll tax if waited longer than usual time. I need answer and solution to it

On 29th October i was traveling from pune to mumbai at around 8:47 pm i crossed talegaon toll naka i gave them 270rs as they said my fastag was not having enough money and they made me add the money in the account and later an amount of 203 rs was deducted at khalapur toll even after i gave them the exit slip.i want my money of 203 rs back in my account

On 27.10.2021 I was travelling from Mumbai to Pune in my car GJ06HL1052. While crossing Talegoan toll, the fast tag lane told me there is no balance in my Airtel Fast tag account and charged Rs.540, which I paid theo my HDFC debit card, transaction I'd.[protected].
Today on review I find that Rs.203 has been debited from my Airtel Fast tag also. Transaction I'd FT[protected].
I want to understand when he fast tag payment was debited, why your persons were forcing me to pay cash with fine.
Also please arrange to return Rs.540 collected by them to my bank account.

On 17/10/2021 I was traveling from my Car No. Mh12 tk 8415. Make:- Maruti Suzuki wagon r from pune to Lonavala. At Kusgaon toll plaza the guy who is working there took 41 rs from me (In cash) and gave me a receipt with transaction No. [protected]. but later on I received a message from Paytm Bank Ltd. that the same amount which I already paid in cash was also debited from my fast tag account.so I have registered complaint to paytm providing cash receipt then after they notify me that receipt was for another vehicle or vehicle no is different
In short booth employees are cheating with passengers by charging them double toll

While travelling to Pune from Panvel on 20.10.2021, I was charged Rs.270 in cash at Khalapur toll plaza, as they told fastag is not working but, I was charged Rs.203 from fastag as well.
Kindly arrange to refund the Rs.203 to my Fastag vallet.

Transaction No - Cash - [protected] - Date - 20.10.2021 @ 10:44:15
Transaction ID Fastag - 0100001515034580091369 Date - 20.10.2021 @ 10:40:51

We are daily travelers on old mumbai pune highway thru Shedung toll plaza .
Working in Patalganga MIDC . On this toll plaza in all 4 toll gate cash is collecteed in single amount .No separate lane for Fastag holders . Due to cash transaction and dispute between MH46 Number vehicles always argument is going ON . We have to wait for atleast 10 minutes due to which we are reaching late at our work location

On 15th Oct 21, i travelled frm Pune to Mumbai by my vehicle MH12SU8535. At Talegaon toll, the person tried and confirmed that his instrument is not able to read my fasttag and he collected cash of Rs 270 vide transation no [protected] (time 10:17:42). When i checked my fasttag statement, amount of s 203 is deducted at 10:16.
For my single travel, the toll charges are collected in duplicate which is not correct.
Please check and arrange for refund of duplicate toll charges collected for my vehicle MH12SU8535.

On 24.10.2021 at 03.00am khalapur toll naka i had paid 420rs in cash mode for vehicle tata ace to reach pune & again at 05.50am 315rs debited from my fastag at talegaon toll plaza during exit in pune direction...Fastag toll trip no-[protected]... Kindly clear this double toll deduction issue & refund fastag debited 315rs asap...Vehicle no- mh 48 t 3192

Fastag lane blocked even after having green signal, other fastag gate having issue with opening the stopper, unnecessary increasing the waiting time at Vadodara toll gate!! Travel towards the Ahemedabad