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IRB Infrastructure Complaints & Reviews

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Updated: Sep 22, 2025
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IRB Infrastructure reviews & complaints page 19

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K
Krinal p patel
Apr 10, 2021
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Address: NH48 BAREJA CROSS ROAD

Ahmedabad vadodara highway no 48 loacation bareja highway bridge street light is off since 6 days please solve it complaint thank you

Krinal p patel
[protected]
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    paresh koparkar
    Apr 3, 2021
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    I was travelling from pune to Mumbai on 02 April 2021 around 8.13 pm by me vehicle MH43BU0661 via Mumbai Pune Expressway. I paid the toll at Talegaon toll in cash for ₹270..trans no [protected]. On the way to Mumbai at Khalapur toll plaza I showed the toll receipt and was assured that fast tag won't be charged and it is cancelled, but still I was charged ₹203 via fast tag around 9.11 pm for the journey.

    Same instance took place in Jan 2021 also wherein I was charged double via fast tag for the same journey.

    I have attached cash receipt and sms screen shot for journey dated 02 April as well as screen prints of msg for journey done in Jan 2021 also. Request you to check and refund the excess amount at the earliest.

    Registered no MH43BU0661
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      U
      utsav10
      from Ahmedabad, Gujarat
      Apr 3, 2021
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      Toll plaza - irb choryasi = kamrej
      Car no: GJ05RK2538
      Transaction id :[20210228111212800110168127485937632]

      This plaza is free for surat residents. I passed through last line which is for car and shown license for confirmation and they allowed me to go but after 2 min i received message from my bank that 75rs. Toll has been taken by your toll.
      This is not suppose to happen.
      IRB Infrastructure customer support has been notified about the posted complaint.
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        S
        simhananth
        Mar 29, 2021
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        If a fastag balance is insufficient then how much the fast tag customer has to pay??
        IRB Infrastructure customer support has been notified about the posted complaint.
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          V
          viralka
          Mar 22, 2021
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          MY 203RS. DECSUCTED EXTRA WHILE TRAVELLING TO PUNE . I WAS IN CASH 270RS, FOR WHICH I HAVE RECIPT . BUT WHILE CROSSING Talegaon toll i was detected in fast tag 203rs. attaching the receipt of 270/-
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            A
            Ashishoza18
            Mar 20, 2021
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            Address: Jolly residency

            Dear sir madam

            This is 3rd time sending you complaint of traffic jam at umbhel chokdi surat to and from mumbai because of speed breakers we have factory on highway every day we are getting stuck because if this traffic requesting you to help us to solve this problem
            IRB Infrastructure customer support has been notified about the posted complaint.
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              S
              salmana
              Mar 20, 2021
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              Address: khalapur

              Hi IRB, While travelling from thane to mumbai on 8th March 2021, I was charged twice on mumbai pune express way . one charged 270 at KHALAPUR TOLL PLAZA and then charged 203 at Talegao toll plaza. Kindly refund the 203 amount it was already paid at khalpur for the amt of 270.

              Please find attached toll reciepts.
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                R
                rvpowle
                Mar 20, 2021
                May 22, 2023
                This thread was updated on May 22, 2023
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                I was traveling from Pune to Mumbai on 20-Mar-2021, and was charged Rs. 203 at Talegaon and again Rs. 203 at Khalapur during the trip.

                I should have been charged Rs. 67 at Khalapur instead. In the process, my Fastag was debited a total of Rs. 406, instead of Rs. 270.

                Please refund the excess amount of Rs. 136 to my Fastag account.
                +1 photos
                IRB Infrastructure customer support has been notified about the posted complaint.
                It's September 2021 but the issue has still not been resolved same thing happened to me too

                Excess toll charged on Mumbai-Pune Expressway - Comment #3896337 - Image #0
                Same happened to me as well. I visited Imagica from Pune. On return, the route took me through khalapur toll plaza which charged me 170₹ and then at talegaon toll plaza they charged me a complete 240₹. I expect a refund of the excess amount.

                Excess toll charged on Mumbai-Pune Expressway - Comment #4106242 - Image #0
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                  C
                  chandrakantres
                  Mar 20, 2021
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                  Address: Kusgaon toll plaza, near lonawala pune

                  1) First Deduction message:- You Paid Rs.135 at Kusgaon Toll Plaza of MH14BK5637 on 19/03/21 23:20:47. Avl Bal Rs.488.00 Txn ID: FT[protected]

                  2) Second Deduction message:- You Paid Rs.135 at Kusgaon Toll Plaza of MH14BK5637 on 19/03/21 23:34:14. Avl Bal Rs.353.00 Txn ID: FT[protected]

                  It is therefore requested to diposit my excess money i.e.₹.135/- at the earliest please.
                  IRB Infrastructure customer support has been notified about the posted complaint.
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                    P
                    Prakashinde
                    Mar 18, 2021
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                    I have paid tore fare by cash Rs 270 at Talegoan Toll Plaza on 28feb21 07:24:14,
                    lane w04 Collector TGN04 car MH12TD2078 Trans.No. [protected] Exit plaza khalapur off west single journey barcode No 1l7l1W3J1MBL2F*L3
                    But when I crossed Khalapur Toll Plaza my fatag account deducted Rs 203 .massage received as
                    " Dear Customer, Your FasTag A/c has been debited for Rs. 203 for transaction by Vehicle MA3JMT31SLM399446 at Toll Khalapur Toll Plaza on[protected]T08:40:07. Balance amount in the A/c is Rs. 0 - HDFC Bank Ltd."
                    So please refund me Rs 203 deducted from my FasTag account.
                    IRB Infrastructure customer support has been notified about the posted complaint.
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                      Naresh Shantilal Jain
                      Mar 18, 2021
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                      Address: Royal Majestic , Flat No 305 Shivraj Nagar Rahatni , Behind Fountain Inn hotel , Pune - 411017, Near Dayal Heights

                      HI Team, i would like to inform you that toll plaza has taken charges two times one was Rs. 203 and second was Rs. 67, not sure why two charges are applied ., please check the transaction screen shot here I am attaching two snaps for the same . I want my money too be refunded else I need to take up this matter to conusmer court for forgery case .
                      +2 photos
                      IRB Infrastructure customer support has been notified about the posted complaint.
                      Mar 18, 2021
                      Updated by Naresh Shantilal Jain
                      Vehicle number is MH12 HN4076
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                        irb4142
                        Mar 16, 2021
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                        Address: Mumbai–Pune Expressway

                        I have travelled from Pune to Mumbai by Car No. MH43BE4142, At Talegaon Toll plaza from my fastag deducted Rs 203/- 18:01:38 PM. further
                        At khalapur Toll plaza dated 14March 2021 at 18:42:54 PM from my fastag debited Rs. 203 instead of Rs 67/. please refund my money in my fastag, other wise i need to raise complaint in court.
                        Yogesh Kharat - Advocate
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                          S
                          SHREE GANESH TRANSPORT
                          Mar 15, 2021
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                          Address: Mumbai Pune Express Talegaon toll Naka

                          There is balance till 3400 they will then also they are telling me you have low balance so tell me what I can do from last 2 hours they are making me fool. My driver to my driver.
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                            Prasad U Deshmukh
                            Mar 15, 2021
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                            Address: Old Sangvi (Pimpri-Chinchwad)Pune 411027

                            Yesterday Dated 14/03/2021 I was travelling from Pune to Mumbai Vehicle number MH14GU4361 charged Rs. 203 on Talegaon Expressway toll & again charged Rs. 203 on Khalapur Expressway toll.
                            My extra amount Rs. 136 deducted. Please refund my amount immediately.
                            My email id is [protected]@gmail.com
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                              S
                              sashi_anand
                              from Pune, Maharashtra
                              Mar 15, 2021
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                              On 12thFeb2021, at Chandoli Toll Plaza on NH-60 (Pune Nashik Road) I have been charged twice.
                              Toll Plaza Guy asked me that FastTag doesn't have money balance and I had take toll receipt of Rs 55.50 by Cash but when I crossed toll plaza after paying, I receipt a message from HDFC Fast Tag that fast tag account had been deducted too at Toll plaza.
                              While returning when i asked at toll counter they said raise a complaint.
                              It's not first time which happened, earlier also I had reported on Mumbai Pune expressway issue but yet the amount not refunded.

                              Attached are the photos of case receipt as well as fast tag message.
                              Fast Tag wallet id: [protected]
                              Transaction By Vehicle: MA3CZF63SJD33352

                              Please refund the amount and do the needful.
                              Appreciate for a quick response.

                              Thanks
                              Sashi Anand
                              Mob: +91 [protected]
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                                K
                                kurianjose
                                Mar 15, 2021
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                                Address: Flat 11, Tower A3, Godrej Garden Enclave, Vikhroli East Mumbai 79

                                Travelled from Pune on 14th March 2021 . Talegaon plaza everything was okay.. was charged 203 however at Khalapur was directed to a lane with no scanner or the scanner was not working.. not sure. The service man scanned my fast tag from a manual hand held scanner amount deducted is 203 /- It should be 67 instead of 203..

                                I have received message from fasttag service provider. Kindly refund the excess amount charged from your end. My vehicle details are MH03CM2470

                                Following two messages
                                Dear Customer, Your FasTag A/c has been debited for Rs. 203 for transaction by Vehicle MH03CM2470 at Toll Talegaon Toll Plaza on[protected]T11:41:24. Balance amount in the A/c is Rs. 1004 - HDFC Bank Ltd.

                                And
                                Dear Customer, Your FasTag A/c has been debited for Rs. 203 for transaction by Vehicle MH03CM2470 at Toll Khalapur Toll Plaza on[protected]T12:28:41. Balance amount in the A/c is Rs. 801 - HDFC Bank Ltd.

                                The second one at khalapur has taken 203 instead of 67. Plus refund the amount. It looks like a big scam.. charging 3 times the prescribed amount and hoping that the customer does not notice and pocket the difference.

                                Ministry of road transport please look into the scam of these operators looking to make a fast buck.

                                Thanks and best regards
                                IRB Infrastructure customer support has been notified about the posted complaint.
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                                  chinarrm
                                  Mar 15, 2021
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                                  I was travelling from mumbai to pune between 9 am to 12 pm. At Khalapur toll Rs.203, time 11.11 am was debited from account but again at Talegoan Toll Rs.203, time 11.59 am, was debited instead of Rs.68.

                                  Requesting to refund the additional charged amount.

                                  Car no - MH 08 AG 3185

                                  Regards,
                                  Rajan Mirlekar
                                  +1 photos
                                  IRB Infrastructure customer support has been notified about the posted complaint.
                                  Mar 15, 2021
                                  Updated by chinarrm
                                  Date of travel 14th March 2021
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                                    Ashishoza18
                                    Mar 14, 2021
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                                    Address: Jolly residency

                                    Dear sir / madam

                                    Kindly find attached pic of everyday traffic o[censored]mbhel chokdi, surat, everyday there is a huge traffic here because of speed breakers on nh48 never ever seen such breakers on highway which is most busiest rite to travel requesting you to remove this speed breakers
                                    +1 photos
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                                    Yes its a big problem because of speed breakers on highway we are facibg lots of problem of traffic requesting you to solve this problem asap and remove apeedbbreakers from highway
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                                      S
                                      Sandeep24114
                                      Mar 14, 2021
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                                      I have travelled from poone today, your scanning machine at somatane phata is not working properly so the service man scanned my fast tag from manual machine, and on khalapur toll naka again machine scanned my fasttag, both end amount deducted is 203 /- I have received message from fasttag just now. Kindly refund the excess amount charged from your end. My vehicle details are MH03CS4566
                                      Following two messages
                                      INR 203 toll debited from Tag 3XXX1EE0 for vehicle no. MH03CS4566 AT Khalapur Toll Plaza on 14/03/21 12:06. Avbl Bal INR 111
                                      And
                                      INR 203 toll debited from Tag 3XXX1EE0 for vehicle no. MH03CS4566 AT Talegaon Toll Plaza on 14/03/21 11:13. Avbl Bal INR 314
                                      IRB Infrastructure customer support has been notified about the posted complaint.
                                      Exactly same issue for my vehicle too.. 203 deducted from both ends.. Around the same time too... between 11 and 12.
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                                        dtshendkar
                                        Mar 13, 2021
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                                        Address: Nasarapur Velha Road, At Post Dapode, Tal Velha, District Pune.

                                        Dear Customer, Your FasTag Account has been debited Rs. 50 for transaction for Vehicle MA3JMT31SKJ226501 at Toll Khed-Shivapur Toll Plaza on[protected]T12:22:47. Balance amount in the Account is Rs. 0. Call toll free number [protected] for any dispute.
                                        Above is the message that I received from fasttag company.

                                        As I am local person (Driving license no. MH12 [protected] )
                                        It is not expected to deduct money. More wondering thing that the toll amount deducted is 50 i.e. all the total amount balance in the fasttag account...

                                        I would like to request please refund my this and previous amounts deducted from the same fasttag as early as possible.

                                        Also request to registered my car MH 12 YR 8447 Wagon R as local car and don't charge me in future for the same reason.

                                        Dr. Deepak Shendkar.
                                        [protected]
                                        IRB Infrastructure customer support has been notified about the posted complaint.
                                        Mar 13, 2021
                                        Updated by dtshendkar
                                        How the complaint status as resolved immediately within 2 Seconds after sending the email?
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