IRB Infrastructure Complaints & Reviews

Ahmedabad vadodara highway no 48 loacation bareja highway bridge street light is off since 6 days please solve it complaint thank you

Krinal p patel
[protected]

I was travelling from pune to Mumbai on 02 April 2021 around 8.13 pm by me vehicle MH43BU0661 via Mumbai Pune Expressway. I paid the toll at Talegaon toll in cash for ₹270..trans no [protected]. On the way to Mumbai at Khalapur toll plaza I showed the toll receipt and was assured that fast tag won't be charged and it is cancelled, but still I was charged ₹203 via fast tag around 9.11 pm for the journey.

Same instance took place in Jan 2021 also wherein I was charged double via fast tag for the same journey.

I have attached cash receipt and sms screen shot for journey dated 02 April as well as screen prints of msg for journey done in Jan 2021 also. Request you to check and refund the excess amount at the earliest.

Registered no MH43BU0661

Toll plaza - irb choryasi = kamrej
Car no: GJ05RK2538
Transaction id :[20210228111212800110168127485937632]

This plaza is free for surat residents. I passed through last line which is for car and shown license for confirmation and they allowed me to go but after 2 min i received message from my bank that 75rs. Toll has been taken by your toll.
This is not suppose to happen.

If a fastag balance is insufficient then how much the fast tag customer has to pay??

MY 203RS. DECSUCTED EXTRA WHILE TRAVELLING TO PUNE . I WAS IN CASH 270RS, FOR WHICH I HAVE RECIPT . BUT WHILE CROSSING Talegaon toll i was detected in fast tag 203rs. attaching the receipt of 270/-

Dear sir madam

This is 3rd time sending you complaint of traffic jam at umbhel chokdi surat to and from mumbai because of speed breakers we have factory on highway every day we are getting stuck because if this traffic requesting you to help us to solve this problem

Hi IRB, While travelling from thane to mumbai on 8th March 2021, I was charged twice on mumbai pune express way . one charged 270 at KHALAPUR TOLL PLAZA and then charged 203 at Talegao toll plaza. Kindly refund the 203 amount it was already paid at khalpur for the amt of 270.

Please find attached toll reciepts.

I was traveling from Pune to Mumbai on 20-Mar-2021, and was charged Rs. 203 at Talegaon and again Rs. 203 at Khalapur during the trip.

I should have been charged Rs. 67 at Khalapur instead. In the process, my Fastag was debited a total of Rs. 406, instead of Rs. 270.

Please refund the excess amount of Rs. 136 to my Fastag account.

1) First Deduction message:- You Paid Rs.135 at Kusgaon Toll Plaza of MH14BK5637 on 19/03/21 23:20:47. Avl Bal Rs.488.00 Txn ID: FT[protected]

2) Second Deduction message:- You Paid Rs.135 at Kusgaon Toll Plaza of MH14BK5637 on 19/03/21 23:34:14. Avl Bal Rs.353.00 Txn ID: FT[protected]

It is therefore requested to diposit my excess money i.e.₹.135/- at the earliest please.

I have paid tore fare by cash Rs 270 at Talegoan Toll Plaza on 28feb21 07:24:14,
lane w04 Collector TGN04 car MH12TD2078 Trans.No. [protected] Exit plaza khalapur off west single journey barcode No 1l7l1W3J1MBL2F*L3
But when I crossed Khalapur Toll Plaza my fatag account deducted Rs 203 .massage received as
" Dear Customer, Your FasTag A/c has been debited for Rs. 203 for transaction by Vehicle MA3JMT31SLM399446 at Toll Khalapur Toll Plaza on[protected]T08:40:07. Balance amount in the A/c is Rs. 0 - HDFC Bank Ltd."
So please refund me Rs 203 deducted from my FasTag account.

HI Team, i would like to inform you that toll plaza has taken charges two times one was Rs. 203 and second was Rs. 67, not sure why two charges are applied ., please check the transaction screen shot here I am attaching two snaps for the same . I want my money too be refunded else I need to take up this matter to conusmer court for forgery case .

I have travelled from Pune to Mumbai by Car No. MH43BE4142, At Talegaon Toll plaza from my fastag deducted Rs 203/- 18:01:38 PM. further
At khalapur Toll plaza dated 14March 2021 at 18:42:54 PM from my fastag debited Rs. 203 instead of Rs 67/. please refund my money in my fastag, other wise i need to raise complaint in court.
Yogesh Kharat - Advocate

There is balance till 3400 they will then also they are telling me you have low balance so tell me what I can do from last 2 hours they are making me fool. My driver to my driver.

Yesterday Dated 14/03/2021 I was travelling from Pune to Mumbai Vehicle number MH14GU4361 charged Rs. 203 on Talegaon Expressway toll & again charged Rs. 203 on Khalapur Expressway toll.
My extra amount Rs. 136 deducted. Please refund my amount immediately.
My email id is [protected]@gmail.com

On 12thFeb2021, at Chandoli Toll Plaza on NH-60 (Pune Nashik Road) I have been charged twice.
Toll Plaza Guy asked me that FastTag doesn't have money balance and I had take toll receipt of Rs 55.50 by Cash but when I crossed toll plaza after paying, I receipt a message from HDFC Fast Tag that fast tag account had been deducted too at Toll plaza.
While returning when i asked at toll counter they said raise a complaint.
It's not first time which happened, earlier also I had reported on Mumbai Pune expressway issue but yet the amount not refunded.

Attached are the photos of case receipt as well as fast tag message.
Fast Tag wallet id: [protected]
Transaction By Vehicle: MA3CZF63SJD33352

Please refund the amount and do the needful.
Appreciate for a quick response.

Thanks
Sashi Anand
Mob: +91 [protected]

Travelled from Pune on 14th March 2021 . Talegaon plaza everything was okay.. was charged 203 however at Khalapur was directed to a lane with no scanner or the scanner was not working.. not sure. The service man scanned my fast tag from a manual hand held scanner amount deducted is 203 /- It should be 67 instead of 203..

I have received message from fasttag service provider. Kindly refund the excess amount charged from your end. My vehicle details are MH03CM2470

Following two messages
Dear Customer, Your FasTag A/c has been debited for Rs. 203 for transaction by Vehicle MH03CM2470 at Toll Talegaon Toll Plaza on[protected]T11:41:24. Balance amount in the A/c is Rs. 1004 - HDFC Bank Ltd.

And
Dear Customer, Your FasTag A/c has been debited for Rs. 203 for transaction by Vehicle MH03CM2470 at Toll Khalapur Toll Plaza on[protected]T12:28:41. Balance amount in the A/c is Rs. 801 - HDFC Bank Ltd.

The second one at khalapur has taken 203 instead of 67. Plus refund the amount. It looks like a big scam.. charging 3 times the prescribed amount and hoping that the customer does not notice and pocket the difference.

Ministry of road transport please look into the scam of these operators looking to make a fast buck.

Thanks and best regards

I was travelling from mumbai to pune between 9 am to 12 pm. At Khalapur toll Rs.203, time 11.11 am was debited from account but again at Talegoan Toll Rs.203, time 11.59 am, was debited instead of Rs.68.

Requesting to refund the additional charged amount.

Car no - MH 08 AG 3185

Regards,
Rajan Mirlekar

Dear sir / madam

Kindly find attached pic of everyday traffic o[censored]mbhel chokdi, surat, everyday there is a huge traffic here because of speed breakers on nh48 never ever seen such breakers on highway which is most busiest rite to travel requesting you to remove this speed breakers

I have travelled from poone today, your scanning machine at somatane phata is not working properly so the service man scanned my fast tag from manual machine, and on khalapur toll naka again machine scanned my fasttag, both end amount deducted is 203 /- I have received message from fasttag just now. Kindly refund the excess amount charged from your end. My vehicle details are MH03CS4566
Following two messages
INR 203 toll debited from Tag 3XXX1EE0 for vehicle no. MH03CS4566 AT Khalapur Toll Plaza on 14/03/21 12:06. Avbl Bal INR 111
And
INR 203 toll debited from Tag 3XXX1EE0 for vehicle no. MH03CS4566 AT Talegaon Toll Plaza on 14/03/21 11:13. Avbl Bal INR 314

Dear Customer, Your FasTag Account has been debited Rs. 50 for transaction for Vehicle MA3JMT31SKJ226501 at Toll Khed-Shivapur Toll Plaza on[protected]T12:22:47. Balance amount in the Account is Rs. 0. Call toll free number [protected] for any dispute.
Above is the message that I received from fasttag company.

As I am local person (Driving license no. MH12 [protected] )
It is not expected to deduct money. More wondering thing that the toll amount deducted is 50 i.e. all the total amount balance in the fasttag account...

I would like to request please refund my this and previous amounts deducted from the same fasttag as early as possible.

Also request to registered my car MH 12 YR 8447 Wagon R as local car and don't charge me in future for the same reason.

Dr. Deepak Shendkar.
[protected]