IRB Infrastructure Complaints & Reviews

Address: Mumbai

Hi, this is regarding Car no: MH03CE6622

We were traveling back from lonavala to mumbai, where our toll has been debited twice with different amounts & that shouldn’t be as neither did we leave expressway in between nor took a deroute & connected again.

We were charged Rs. 135 & Rs. 68
I am hereby attaching photo of debited payment for proof. kindly check the timings on it. We have entered at 11:47 & took exit by 12:31 which clearly gives us no detour or different point of entey again option. Why was i charged Ra. 68 at the exit point. ?

Kindly look into this.
Thank you

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Mar 11, 2021

Updated by Disha Sheth Desai This was at Khalapur Toll Tax- Mumbai Pune Expressway

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Address: 5, jolly residency,surat

Hi

This is to inform you the there is a long long traffic jam every day at NH48umbhel chokdi, surat, Gujarat is because of speed breakers on highway requesting you to remove this speed brakes to avoid such huge traffic

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Address: Bombay Engineer Group and Centre, Kirkee, Pune

At Khalapur toll plaza on 07 Mar 2021 at 1604hr Rs 203 toll debited from Tag 3xxxDFE0 FOR Vehicle No MAT627243LLK31026 without scanning the tag. How is this possible?
I am on duty uniform army person and show him my identity card, then how could the amount deducted with scanning tag

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I just came across a motorbike on the Mumbai Pune expressway 2 minutes ago and they were not even wearing helmets

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Today we travelled from pen to pune and pune to pen. I entered mumbai pune expressway from KHALAPUR entry the charged me 135rs at KHALAPUR toll plaza and 203 rs at Talegaon toll plaza. the actual toll is only 203 rs. they charged me 135 rs extra.

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Address: Mumbai

I travelled from Mumbai to Pune on express way on 7th Feb 2021. I paid manual toll charges by cash Rs. 270/- at Khalapur Toll plaza ( Receipt is attached ) . Surprisingly at Talegoan Toll Plaza Rs. 203/- was deducted from my fast tag in-spite of receipt shown at Talegaon Toll plaza ( SMS screen shot is attached )
Please refund Rs. 203/- which wrongly deducted from my FastTag

Regards,
Nitin Jagtap

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Address: Khalapur toll naka pune expressway

I was charged twice for Rs. 203/- on khalapur toll naka on pune expressway while going to pune from mumbai.

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As per rules the fast tag is compulsory there was problem in scanning by their side I gave him my card for payment he was asking for cash so refused to give cash if the problem is by their side they should accept the card payment and he started arguing with me and using dirty words so pl. look after it as soon as possible so need of such persons at the public transport area. his name was Manoj Desai

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Today dated 4March2021, I am travelling from Mumbai to Pune by Car No. MH28V 7220, At Khalapur Toll plaza deducted Rs 203/- 9.24 AM. With details IDETC/[protected]/0100001316211083393928/MH28V7220/540003/[protected].
At Talegaon Off (East) Toll plaza dated 4March 2021 10:14:31 lane E05, due to low balance the toll employees charged me again Rs.203/- with Trans.No. [protected] in place of Rs 67/- Is it correct.

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Toll plaza - irb choryasi = kamrej
Car no: GJ05RK2538
Transaction id :[20210301111212800110168124386303128]

This plaza is free for surat residents. I passed through last line which is for car and shown license for confirmation and they allowed me to go but after 2 min i received message from my bank that 75rs. Toll has been taken by your toll.
This is not suppose to happen.

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Address: 602, Laxmi Apartment, Gulmohar Marg, Chunabhatti, Sion

I entered on expressway from old road from khopoli for coming to mumbai on 28.2.2021 at about 18.51 when toll was deducted Rs. 203/ - instead of 67 ruppes.
I came from khopoli a d not from pune.
My vehicle no. MH01CT0525
Pradip Kadam advocate

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Extra deduction at Talegaon toll plaza 203rs. / I had already paid 270 rs st khalapur toll plaza. Via cash since they said fastag having insufficient balance.

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Address: Rajguru nagar, Moshi, Pune

I am frequent traveller from Pune to Sangamner by my vehicle MH17CM0896. I always pay my toll amount every time visit. At moshi toll plaza, toll employee asked me to pay cash instead of Fast Tag. So I paid the toll amount of Rs. 37 and got receipt at Moshi toll plaza. I showed the same receipt at Rajguru Nagar toll plaza. They accepted the receipt But they deducted Rs. 37 through fast tag. How can you deduct toll amount twice. This is serious as it might be happening with other travellers too. Please refund my money back or I will have to complain regarding it in consumer court. I have attached the receipt with this complaint.

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Date - 22/2/2021
Time- 7:28 pm
Vehicle no. Mh 12 NJ 6083
Dear, we passed anewadi toll from above information your toll booth collecter person takes 130 Rs for wagon R. For cash.
We wating for anticipation
Regard

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Toll was deducted automatically inspite of being a government vehicle and even after showing official identify card I got the message of deduction later on. No valid contact number given either.
Dear Customer, Your FasTag Account has been debited Rs. 46 for transaction for Vehicle MH02EE**** at Toll Shedung Toll Plaza on[protected]T10:59:05. Balance amount in the Account is Rs. 154. Call toll free number [protected] for any dispute.

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Address: Ahmedabad Vadodara express way Vadodara exit

We had to stand in queue for 20 mins even when we had fastag just because of irresponsible management of toolboth incharge. They were arguing using rash language and were too rude even when the mistake was their. They did not mark the lanes for trucks and cars separately and were arguing that we had to wait cause we made mistake of entering wrong lane. They did not even mark the reversible lane until we reached at the toolboth. Extremely bad management and customer interaction. This incident happened on 27/02/2021 09:00hrs

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Address: KHED SHIVAPUR TOLL NAKA , DIST PUNE

Frequent traveller on Khed Shivapur highway, MH12 ND MH14 vehicle are exempted from toll but due to fast tag it is automatically debited,
Even if you wait before, the toll collector purposely don't enter and ask us to come ahead . The amount should be refunded back whatever debited - Rs.95/00 on 25/2/21

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Pune mumbai express way, i travel on 24feb 2021 evening. At talegaov toll plaza, fastag didn't scanned. I paid in cash 270 rs
Next khalapur i showed them receipt. But deduct 203rs. From fastag from khalapur toll plaza.
Car no. MH14EY3494

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A

amoldgavhane21

from Bengaluru, Karnataka

Feb 28, 2021

They doing same fraud with may cars, i had faced same..

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I travelled from Mumbai to Pune and the total toll is Rs.270 i.e. Rs.203 at Khalapur and Rs.67 at Talegaon. I was having a active fastag with sifficient balance to travel . at khalapur I was debited with Rs.203 but at Talegaon toll the toll people fooled us saying there are no sufficient funds in my wallet and charged me more Rs.203. They were supposed to debit Rs.67 from fastag for which my fastag was having sufficient balance. The guys are fooling innocent people there. Check the screenshot attached. Rs.203 debited at Khalapur toll and I was supposed to be debited Rs.67 at Talegaon toll but the people harrased and forced me to pay more Rs.203 in cash. I want a refund for same. Ever since fastag is implemented I am using it not to be get fooled or looted by such guys.

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May 16, 2021

Complaint marked as Resolved

Refund was made. Thank you

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Address: IRB (Nadiad toll plaza)

I have crossed Vadodara NE 1 toll plaza at 06:42 pm on 20th Feb 2021 and crossed exit toll plaza ta Nadiad at 07:31 pm on 20th Feb 2021.
Fastag was scanned and I was able to pass the Vadodara toll plaza but fastag was not scanned at exit (Nadiad) toll plaza. Hence, toll booth operator asked me to pay in cash. However, at 09:42 pm on 20th Feb 2021 Rs. 60 was deducted from fastag as well.
Now Paytm is not reversing the deducted amount and IRB (toll booth operator) is also not giving back my money.
I do have both toll receipt and fastag deduction receipt and also you can check the camera of toll plaza for above mentioned timings.

As of now I am asking for wrong deduction only!

if the complaint will not heard and resolve within next 24 hours i will ask for reimbursement for wasting my time as well!

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IRB Infrastructure Complaints & Reviews

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IRB Infrastructure reviews & complaints page 20

Charged double toll

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HI This is to inform you the there is a long long traffic jam every day at NH48umbhel chokdi , surat , Gujarat

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Irresponsible management at Vadodara exit of expressway

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Toll collected in excess by fooling

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Not getting my money for double deduction. I.e. Paid in cash at toll plaza and amount got deducted from fastag

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