IRB Infrastructure Complaints & Reviews

Khalapur toll plaza is always charging cash and the fastag machines are not working. The amount is deducted from fastag account as well. It’s double charging.
Khalapur toll plaza fastag machines are always faulty.

I was travelling to lonavala from pune on my baleno (MH 12 PC 2673) and was charged 203 each time. The round cost is usually less and I should be reimbursed for the same

I am travelling with handicapped person, no water in toilet, no attendant, no staff in admin office. Corruption of salary paid without coming to the work and passengers are suffering for toilet. Also water supply in toilet was stopped by security guard. Some senior persons sobo visit required to kill this corruption. Also need to check attendance for today my complaint sr. No. Is 36 date 03rd January 2021

Double debit of toll amount Fastag
Malegaon toll

On 2nd Jan at 7:25 I cross tall from Vadodara ans reached at 1030at Ahmedabad ans the samw day return from Ahmedabad at 4:17and reached at vadodara at 7:14pm
While going they charge Rs 105
And on returns journey they charge Rs 110
As per rule it's return journey on same day and for that charges are Rs 160/_
Also in morning Theie. Is huge line and observed all trucks are overloaded beyond their capacity
Which affect on life of road as well safety of citizen
Needs to check and return balance money

Today I was travelling from Thane to Pune by vehicle MH15 CM 3013. I was charged double amount at Khalapur toll gate. One payment was manual and the other one was by fast tag.

This is to bring to your kind notice that at toll plaza lambiakala near bhilwara rajasthan staff is not at all puntual at all this is the 5th experience i hade in past 7 days. If any vechile comes without fastag they take cash ffom them and then a person will go in cash line to bring the toll receipt many times we have to even wait for 7-10 min to see this practice please improve bthe service call me [protected]

My Fastag Serial No. is [protected] and Car No. is MH12NU8523. I Payed the toll in cash Rs 203/- as my Fastag Balance was low at the Kusgoan toll Plaza (Receipt attached). I went in the cash lane at the Khalapur toll plaza and informed the person at the toll booth that i have Fastag but i have paid the toll in cash and showed him the receipt as well. However, i was Later on Charged Rs 203 again ( Find the msg received from ICICI Fastag) Kindly reverse my Rs 203 as i was charged twice

On 6 th nov 2020 I passed toll IRB Ahmedabad vadodara at vasad toll plaza i paid 60 rs. for local vehicle and same 125 rs. cut from my Fastag .pl. do refund my 125 rs.

detail attached for your ref.

Amit Jadav

At khalapur I was charged toll twice for my vehicle MH03DG8645 at 10 am on fast tag and cash. I claim refund

Toll naka fast tag is not working and collect toll twice first they told your fasttag is not working and make payment after collect cash within 3min fasttag also debit

Veh. MH 01AL 6403
Going From Mumbai To Pune on[protected] Toll Receipt is been Debited twice on Khalapur Toll Plaza
One From Fastag n other From my HDFC Debit Card.

Need u r support to refund one fair which is debited twice.

Attached photo of debit sms is enclosed.

I have paid all the toll on highways in cash but got a message regarding fasttag that deducted 203rs at TALEGOAN toll plaza

I have been charged rs, 270 by cash and rs. 203 by fastag on 28.12.2020 during pune mumbai travel at 20: 38 and 20:39 pm respectively.

On 25.12.2020 i had paid cash of Rs. 270/- towards travelling towards pune...but in talegaon when i showed my payment receipt at the counter and they had released me, but after driving few km i got a msg from HDFC mentioning that your fastag account has debited Rs. 203, towards toll talegaon toll plaza on 08.39.04 min... How could you take double charges, when i had paid at Khalapur toll plaza?

Pls check your records and refund my amount.

My vehicle number is MH-01-By-4977.

I like to inform you that I had given toll at khalapur toll plaza of Rs.270/- and when I came to Talegaon toll plaza I had showed the receipt of Rs.270/- plus I got debited from fastag so I want my refund from Talegaon toll plaza.

Hello
FastTag sticker Show insufficient balance at IRB toll plaza Radhvanaj toll Plaza NarolNadiad section though balance was available.
Person taking toll was not able to understand same and was talking very ruHave paid double the charge of Rs 170 due to same.normal charge is Rs 85 for this toll

Please do needful and Help to get additional charge taken by IRB toll plaza.

Attached is document for your reference.
Wallet statement attached
Toll plaza receipt attached

Please do needful on it ASAP

Thanks and Regards
Ramesh Devani
+91-[protected]

On toll double payment collected cash as well as fastag

While going to Dahanu from Mumbai on 26/12/2020, I passed through two toll plazas owned by IRB. At Khaniwade I was charged ([protected]) from my fastag (Rs 70/-) @ 1302IST and on return, I was charged ([protected]) from my fastag (Rs 40/-) @ 2053IST.

But in between, at Charoti toll plaza, while passing @1338IST, I was told that I have insufficient balance, and they took cash Rs 130/- (Tkt no[protected] and on my [protected]@1957IST, they again said insufficient balance and took cash Rs 130/- (Tkt no[protected].

I am sure I had ample balance during both my trips and moreover, the amount was deducted smoothly from fastag at Khaniwade plaza. So even though having a fastag with sufficient balance for the toll, I was charged Rs150/- more than what would have been normal to & fro charge of Rs110/-.

Sensing foul play, I parked my car a little ahead and observed it for some time. They were using these tactics with random vehicles when the fastag only gate has low traffic. Initially, drivers do argue a little but as soon as vehicles piling up behind started honking, the driver reluctantly pays up.

Please refund Rs 150/- and penalize the erring toll collecting agents.

Dera Team,

I have fast tag in my car..i am travelling to mumbai! At 10.40 pm talegoan toll plaza deducted 203 rs from fast tag account . And khalapur toll plaza charged me 203 rs again as i know the toll amount is 67 rs only.. kindly give explanation why they chaged extra money????

Kindly find the atatchment recipt of khalapur toll and talegoan