IRB Infrastructure Complaints & Reviews

Jun 05, 2020

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated[protected] on Consumer Complaint Forum, regarding Police stood on Ahmedabad Vadodara Express Highway NE-01.

At the outset, we sincerely regret the inconvenience caused to you. We have investigated the same and clarify as under:-

Kindly provide the exact location where police personnel were standing (i.e. before Toll Plaza or after crossing of Toll Plaza).

You will acknowledge that Law & Enforcement is not comes under our control, however you are requested to kindly take up the matter with Police, as such we convey our in ability to address your email.

Thanking you and assuring of our best services at all the times.

Yours Sincerely,
Customer Care
IRB Infrastructure Developers Ltd.

Jun 12, 2020

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 15.03.20, regarding eligible for local pass at Shedung Toll Plaza in this context, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with Maharashtra Road Development Corporation (MSRDC) and guidelines issued by MSRDC from time to time.

2. As per Govt. Notification No.S.O.1429 (E), (copy available at toll plaza)
there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
3. To avail this facility of Local Pass you have to submit vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order. You may be issued local pass. This usually takes 2-3 working days after submission of documents.
4. In case you are eligible please visit at Toll Plaza Administration Office along with valid documents for vehicle and residence.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.

Mar 11, 2020

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated 11.03.2020, we would like to clarify that, transaction is prior to taking over by IRB, we have taken over Mumbai-Pune Toll project from 01/03/2020 08.00 a.m.

Please contact earlier operating Agency M/s Sahkar Global or MSRDC.

Thanking you,

Customer Care
IRB Infrastructure Developers Ltd.

Jun 12, 2020

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 10.03.2020, regarding single Journey charged from Fastag at Vasad Toll Plaza for local in this context, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and guidelines issued by NHAI form time to time.
2. As per Govt. Notification No.S.O.881 (E), (copy available at Toll Plaza), there is no exemption for any person or vehicle except as provided in the said Notification.
3. It may be noted that vehicles of any registration are not exempted at Vasad Toll Plaza as per said notification. However, there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.
5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency.

6. In case you are eligible for local concession as per user fee notification, you are requested to visit Vasad Toll Plaza with required documents.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.

Mar 11, 2020

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your email dated 10.03.20, for verification please share your Fastag Debit SMS, without SMS details we are unable to take further action.
Regards,

Customer Care

IRB Infrastructure Developers Ltd.

Jun 12, 2020

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 10.03.20, regarding issue of local pass of Rs.260/- at Dehuraod Toll Plaza, in this context, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with Maharashtra Road Development Corporation (MSRDC) and guidelines issued by MSRDC form time to time.

2. As per Govt. Notification No.S.O.1429 (E), (copy available at toll plaza)
there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza within certain radius ) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
3. To avail this facility of Local Pass you have to submit vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order. You may be issued local pass. This usually takes 2-3 working days after submission of documents.
4. In case you are eligible please visit at Toll Plaza Administration Office along with valid documents for vehicle and residence.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.

Feb 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 27/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 25/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 24/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 27, 2020

IRB Infrastructure Customer Care's response Dear Sir/Madam,
We are in receipt of your email dated 23/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 22/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 22/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 19/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Feb 27, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 15/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.

Mar 06, 2020

IRB Infrastructure Customer Care's response Dear Sir,

We are in receipt of your complaint on consumer complaints email dated 11.02.2020, regarding misbehave by staff and not issued return journey ticket at Anand Toll Plaza.

In this regard we would like to submit as under:

1. The return journey receipt /other concessions have been discontinued for non-fastag users by NHAI from 15.01.2020 by vide its circular no.47464 (copy enclosed) to promote digital payment at toll plaza via FASTag only.
2. Accordingly, users are being informed continuously by our staffs through Public Address System (Loud Speaker) at toll plaza to obtain fastag to avail any concession in user fee.
3. Please note that we provide periodical training for the job to our personnel including behavioral training to ensure quality services.
4. We would like to inform that any misbehavior by our personnel is strictly dealt by us and we have instructed our plaza team yet again to ensure proper conduct by our personnel

Thanking you & assuring you of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.