Dear sir,
I have taken rail id from itz cash, while applying rail id they charged me rs.11500/- with pos. But they didnt informed me about monthly deduction of money from my account as mantiance charges of rs.145/- and for pos machine they charge rs.172/- auto debit my account. They auto debit my account since may 2017 whereas they provided me pos on 25th july 2017. I contacted customer care and mr. Manoranjan tripathy several times regarding this but he never bothered to solve my problem or itz customer care. Sir after no proper response from itz cash ase, i decided to surrender/ deactivate my pos which is no use for my business and monthly they auto debit my account rs.175/- with out giving me any information.
Sir since 14th august, i requested itz cash customer care, and mr. Manoranjan tripathy (Ase), and mr. Gyana mohanty for deactivating my pos, but i feel very bad to say that they all including customer care dont bother to reply me via email, nor they call me, nor they deactivate my pos.
Dear sir please help me out and do raise a complain for itz cash.
Thanks & regards,
Maa mansa cyber valley
Easyid : itzic78361 (Itzcash opration)
Mobile no - [protected]
Oct 27, 2017
Complaint marked as Resolved Problem Resolved by ITZ CASH
Thank U...
ItzCash Card customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2017
ItzCash Card Customer Care's response Dear Sir,
As per our telephonic confirmation done today your query has been attended and sent to our Sales Team for further process. They shall resolve and revert to you at earliest request you to pls wait till then.
Regards,
ItzCash Customer Care Team.
Sep 14, 2017
Updated by RahulAgarwala21 ITZ Customer Support is not good, i would say to every Person never ever go for ITZ ID, they are not Professional to their work.. after complaining 100 times to customer care and Local ASE no one botherd to solve my problem, i am uploading one more snap shot of this month how they are keeping my account in Minus Balance, i dont know how they have rights to auto debit my account with out my knowledge..They are Cheating their agent, i think they dont have any other source for earning money.. am sorry for my words but i dont have any other way ..
((Dear Sir/Mam,
Request you to furnish us with the below details in order to assist you and resolve your query:
a. Credit/Debit card/Net Banking Account Statement, which clearly shows the card number/account of charged amount and the billing address of the credit/debit card/net banking account.
Kindly note that the statement should be a recent one and should be of the same credit/debit card/net banking account used for this transaction. (for security reasons, we request you to provide only the first six and last four digit numbers eg. 411111xxxxxx1111). We only require a scan/fax of the header section of your customer's card/net banking statement, which contains this information.
b. A photo ID of the Credit/Debit Card/Net Banking Account holder whose Credit/Debit Card/Net Banking Account has been used for this transaction.
This may be any one of the following: -
1. Passport or National Identity Card or
2.PAN Card / Voters Card.
c. NOC letter of the Bank account holder incase amount transferred from different name account.)))
now they asking that friends old bank account details also now that bank account also inactive.how can i send bank details to them...? i was losed 1000 rs by this company ITZCASH.
if my itz cash wallet not with clear id details then why they received money from us and why suspending my wallet..?
they can refund money to that same account if my account suspended after 24hour..?
it seems to be this company SCAMS...if any account opened without clear id details then after transfered money in wallet then that account suspended.
good SACM ITZCASH...!!! good luck u got my 1000rs for free..:))