ItzCash Card Complaints & Reviews

Sir/mam, i am an agent with id - itzic83048. Almost in december 2017, two represntative of your company came to me namely nilotpal chowdhury and suneet fredrick and offered me a distributorship apart from agency, they gave me very lucrative stories regarding business, i agreed to them and they asked me for rs.86250/- for so called 15 agent id's also dd amounting to rs. 25000/- and rs.2000/- as security, which they will sell to different agents who will be mapped under me. I initially paid them the money for 5 id's, which was rs.28750. Within 2/3 days i did not like the proposal and asked them to cancel my application, i dont know what they did.. They returned me rs.27000/-. And till date they never contacted me regarding the remaining amount. I tried to contact them but they never responded.
I am about to go legal now with media publication. I do not want to do so as it will effect the reputation of the company but cant find any way out.
Expect you to help me, waiting for your earliest response.

Vikram sarkar
Siliguri (West bengal)
[protected]

There were 3 fraudulent transactions carried out through my SBI Credit Card of Rs. 5000/- each showing merchant as CC Avenue.
After getting details from CC Avenue it shows that the transaction URL was https://myaccount.itzcash.com.

Attached are the details of the 3 transactions.
Kindly reverse these amounts and catch hold of the fraudsters.

Order Bank Reference Numbers: 82084 84040 85714
Tracking Id [protected] [protected] [protected]
Order Bill Name Gajender Singh Gajender Singh Manu Sharma
Order Bill Telephone [protected] [protected] [protected]
Order IP 42.111.35.203 42.111.35.203 42.111.35.203
Order URL https://myaccount.itzcash.com https://myaccount.itzcash.com https://myaccount.itzcash.com
Order No. ZMOD[protected] ZMOD[protected] ZMOD[protected]
Order Datetime [protected]:46:14 [protected]:49:03 [protected]:51:20
Order Amount 5000 5000 5000
Order Bank QSI NO [protected] [protected] [protected]
Order Reciept No [protected] [protected] [protected]

Hello all, i have received itz cash card (Card no [protected]) who validity is till 08/18, i have been continuously following up with customer care since last 3-4 days, they are saying card is expired on 22/08/2018, how this is possible if the card is valid till 08/18, there is no pre-information about the expiry date as such the amount loaded in the card is huge around 35k. Please treat this matter about the expired card at the earliest as there is only 2 days left. I wish the company should renew the card at the earliest. Please do the needful at the earliest

Thanks and regards
Saurav
Email id :- [protected]@gmail.com

Reply from customer care

Dear sir,

As checked, the below mentioned card was valid till 22/08/2018, hence its expired.

Thanks & regards,
Team - customer care
Ebix cash card ltd.
Help line [protected]

Important message: never provide your otp, card details or password to any one; even if they claim to be an ebixcash employee / customer care executive / franchisee (Icw). Password / otp should be used only to verify yourself on the itzcash/ebixcash system and must be used carefully. You may lose access to your account or your money if your share these.
As per govt. Of india directive, to link your kyc (Know your customer) details to all your prepaid cards please visit us at “www.ebixcash.com”

My ask from customer care
Hello all,

I am not able to login from itz cash card my card whose validity is till 08/18 (Reference no or serial no :- s[protected]) getting internal server error

4766 xxxxxxxx 6940

Valid through 08/18

The ticket was auto cancled 12th June, 2018 which i booked via ITZ'S payment gateway. The amount should have been refunded by 13th June, 2018 but has not been refunded even after 9 days. According to IRCTC the ticket has been cancelled and the amount has been sent to ITZ but the refund has not been credited to my account.
Cancellation id- [protected]
ACTUAL REFUND DATE 13-Jun-2018
BANK RFND TXN ID[protected]

I have a swipe machine of paytivo tid no 4703415M company is deducting 402 rupees of monthly charges where i was not aware of this.kindly refund the charges of nov.dec.jan feb.march. and kindly tell the montjly charges of this.lot of time i have been called up customer care but no reply from there.at the time of purchasing agent told me thats this is free of monthly charges and they took the payment of 10000 of this machine.

Sr.No.

Order ID

Merchant Type

Status

Transaction ID

Transaction Date

Amount

1.

BXFE[protected]

EASY_BHAFRE

Confirmed

PMGW[protected]

15/03/2018 14:46:10

22, 713.00

sir
I did it Tushar Mevada but they said that on that day there was no transit of this number. The pyement has not even come to them, so talk to Abix Cash for refund.I also mailed to Bharti Axa, he said that no transactio of this transcend number
aur a special talk date, when we did a transaction by inserting the customer's policy name, date of birth and mobile number, not the payment receipt, nor the message of the communication process at the number of the customer.

Sir/mam
a have submitted all the documents and money for the renewal of our agent id(IRCTC) 25 days before and my Application Id-5579546 already downloaded on 8th march18 in E-MUDHRA. but i have not received my agent id till yet.no one person in your ITZ who take the responsblity for the same.if you can do any thing about my problem plz do.

I had booked an e-ticket from irctc on 21-sep-2017 to travel on 10-jan-2018 and cancelled in the month of jan 2018. Amount refunded by irctc on 12th june as per the message sent by irctc. But till now i have not received the refunded amount. Mail request sent to irctc and itz cash for several times and problem was not rectified yet. Please resolve the problem as early as possible.

Konark express.
Transaction id: [protected]
Date of cancellation 11-jan-2018
Cancellation id:
[protected]

I cancelled my ticket on 15th jun, 2018 which i booked via itz's payment gateway. The amount should have been refunded by 16th jun, 2018 but has not been refunded even after 10 days. According to irctc the ticket has been cancelled and the amount has been sent to itz but the refund has not been credited to my account.
My account is obc bank
Cancellation id - [protected]
Transaction id-[protected]

I am a doctor in aurangabad. I have not taken itzcash card but i am regularly receiving sms on my mobile number [protected]. P lease provide me with details. As i want to who as taken prepaid card against my name.

I am respected doctor in aurangabad. I want the details urgent ly

Please let me know who has taken the card on my name.

Regards
Dr nusrat farooqui.

I had cancelled an e-ticket from irctc on 23rd jan 2018. Ticket get cancelled and the amount was refunded by irctc on 24th jan 2018, using itz gateway as per the message sent by irctc. But till now i have not received the refunded amount.
Transaction id: [protected]
Cancellation/refund id: [protected]

I would like to get this problem solved as soon as possible.

Hi,
I have been trying to get my cash card activated as it was given to me in exchange of dollars. I have made numerous calls to the customer service and i was referred to different numbers as well as asked to call back.
After i got frustrated i asked the call to be handed over to the team lead and he was not of any help as well. He suggested he cannot do anything as operations team will look into my query in 48 hours. When i said i am leaving the country on 4th and i need my money, he further suggested that i use it next time!!. I couldn’t understand how the company can employ such incompetent people. It’s my money that i need access to!!
My card number is
S[protected]
It’s cash prepaid card

Alpana sharma

I cancelled 5 irctc train tickets which i booked through itz's payment gateway. According to irctc, the ticket has been cancelled and the refund amount has been sent to itz. But the refund has not been credited to my axis bank account. Transaction id: [protected] (4 tickets with refund amount ₹985). Transaction id: [protected] (1 ticket with refund amount ₹265). Transaction id : [protected] (1 ticket with refund amount ₹265).

I cancelled my two tickets on 17th december, 2017 which i booked via itz's payment gateway. The amount should have been refunded by irctc on 18th december, 2017 but has not been refunded even after 3 days. According to irctc the ticket has been cancelled and the amount has been sent to itz but the refund has not been credited to my account.
Cancellation id - [protected] (First ticket)
Cancellation id - [protected] (Second ticket)

I booked 2 e tickets through irctc using itz gateway, after 1 day i cancelled it
But i didnt get the amount

Details are below
Ticket 1 transaction id: [protected]
Transaction date: 14-dec-2017
Cancl/refund id: [protected]

Ticket 2 transaction id: [protected]
Transaction date: 14-dec-2017
Cancl/refund id: [protected]

My irctc token booking has been suspended. Till[protected]

I pay money rs.1180. And send all documents my aadhar card, payment details on[protected]. But still my account not activated. When my account activate please tell me

Mail: [protected]@gmail.com
Prakash onine serivises

Irctc user id:- icitzpl20104

D-code:- d[protected]

Pan no:- aglpt9338f

E-mail id:- [protected]@gmail.com

Ph no:- [protected]

Easy user id:- itzic71773

I cancelled my train ticket on 7th november, 2017 which i booked via itz's payment gateway. The amount should have been refunded by 10th november 2017 but has not been refunded yet. According to irctc the ticket has been cancelled and the amount has been sent to itz but the refund has not been credited to my account.
Cancellation id - [protected].
Transaction id - [protected].

I would like to get this problem solved as soon as possible.

I cancelled my ticket on 20th november, 2017 which i booked via itz's payment gateway. The amount should have been refunded by 21st november, 2017 but has not been refunded even after 6 days. According to irctc the ticket has been cancelled and the amount has been sent to itz but the refund has not been credited to my account.

Cancellation id:[protected]

My contact no. [protected]

I booked my railway ticket through irctc website using itz gateway with my bank of baroda visa debit card, which later i cancelled it on 10th nov, irctc website showing refunded to itz bank on 11th nov, but i still did not got my refund back in my bank account. Kindly do the needful.

Transaction id: [protected]
Cancellationid /refundid: [protected]
Refund amt : 1440

Sir i paid for ticket booking on irctc through itz medium, now i have cancelled it but amount refunded is not credited to my account. I am providing the details, please resolve the issue and refund money.
Pnr-[protected]
D. O. J-30/11/2017
Transaction id-[protected]
Amount-880
Cln/refund id-[protected]
Refund money-690
M. N-[protected]
Thanks