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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 11

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R
Richa Suman
Jan 20, 2023
Feb 16, 2023
This thread was updated on Feb 16, 2023
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3days before I transferred my ixigo max balance in my bank account but till I haven't recieved. Please look into it.
Ixigo customer support has been notified about the posted complaint.
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Hi there, we are unable to see the booking details, kindly reach out to us via www.ixigo.com/help for assistance.
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    R
    Richa Suman
    Jan 20, 2023
    Feb 16, 2023
    This thread was updated on Feb 16, 2023
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    I have transferred ixigo max Balance money after 72 hour also I have not got money back in my bank account. Please look into this matter.
    Ixigo customer support has been notified about the posted complaint.
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    Hi there, we are unable to see the booking details, kindly reach out to us via www.ixigo.com/help for assistance.
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      L
      lazypnkj
      Jan 18, 2023
      Resolved
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      Resolved

      Please help me with the refund
      Jan 18, 2023
      Complaint marked as Resolved 
      I got the support on their chathelp. Thanks
      Ixigo customer support has been notified about the posted complaint.
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      Hi there, we are unable to locate your booking details. Please reach out to us vai www.ixigo.com/help
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        A
        Ashok Ambade
        from Nashik, Maharashtra
        Jan 18, 2023
        Feb 16, 2023
        This thread was updated on Feb 16, 2023
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        Address: Nashik
        Website: Ixigo

        The coach A2 of train No 12809 on date 17 Jan 2022 as per IXIGO app was 3rd from Engine. Actual coach A2 position at Nasik Road, station was at tail side. My wife and her friends traveling by this train had to face lot of difficulty while boarding train, in A2 coach PNR No [protected].
        Ixigo customer support has been notified about the posted complaint.
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        Hi there, we are unable to see the booking details, kindly reach out to us via www.ixigo.com/help for assistance.
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          N
          N Anand Naik
          Jan 17, 2023
          Feb 16, 2023
          This thread was updated on Feb 16, 2023
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          Address: anantpuram
          Website: ixigo trains

          Im booked train ticket PNR No. [protected] from Anantapuram to Tirupati, but the above ticket was free cancellation due to not conformed, that's why the above cancellation money not refund to me i.e. my account/Phone-pay not credit. please clear the my money as early as possible.
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            R
            Rkman02
            Jan 16, 2023
            Feb 16, 2023
            This thread was updated on Feb 16, 2023
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            IXITRS[protected] is my trip id for cancelled train booking. Ixigo app is showing that money is credited in my upi id but is not reflecting in my account
            +1 photos
            Ixigo customer support has been notified about the posted complaint.
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            Hi there, the refund was successful with bank ARN [protected], please let us know if you are still facing any issues.
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              N
              Nishanthronaldo15
              Jan 16, 2023
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              Website: Ixigo

              Its showing transfer of refund money to bank account is successfully but its till not credited to my account
              +1 photos
              Ixigo customer support has been notified about the posted complaint.
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              Hi there, this was a debit card payment, refund from ixigo money max to payment source is successful and will be credited in 5-7 days. Request you to kindly wait accordingly.
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              my ticket PNR No. [protected]/ refund id No. IXITRS[protected] of Rs 895/- this is a free cancellation ticket book from Anantapuram to Tirupati, cancellation on 11.01.2023, but money is not credit to my account/phone pay. please clear the issue as early as possible.
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                K
                kds nair
                from Ernakulam, Kerala
                Jan 13, 2023
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                Address: 10/261,Thanelimalil House Library Road,Aluva=683101

                On 6 th January, 2023, i have tried to book a ticket to Trivandrum 3 times.Payments of 692, 693 and 692 were debited to my account referring OTHPG 202657, 148919 and852804.Refunds were to be credited to my account on 11 th Jan, 2023.Please look into it and arrange for refunds immediately.Thanks
                Ixigo customer support has been notified about the posted complaint.
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                We are unable to locate any booking details. Request you to kindly reach out to us via www.ixigo.com/help for assistance.
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                  H
                  Hamdan Mohd
                  Jan 12, 2023
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                  I booked a bus ticket from delhi airport to Phagwara through ixigo, I did the payment through UPI, money deducted but blank screen appeared on the app, no confirmation from ixigo through email and phone number . Please resolve the issue .
                  My number :- [protected]
                  Email :- hamdan.[protected]@gmail.com
                  +1 photos
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                  Hi there, your contact info is hidden and we are unable to check and assist. Please reach out to us via www.ixigo.com/help for assistance.
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                    H
                    Hamdan Mohd
                    Jan 12, 2023
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                    I booked a bus ticket from ixigo on 11 January 2023 from Delhi airport to Phagwara, my payment went through but no confirmation was done on my number [protected] and email hamdan.[protected]@gmail.com.
                    I reached the airport at 12 at the night and I’m stranded, what to do ? Please refund my money as this seems to be a fraudulent transaction. I’ve been a frequent ixigo user and this is the first time I’ve had to face this
                    +1 photos
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                      D
                      Dineshkumar_L
                      Jan 11, 2023
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                      I booked a bus ticket through Ixigo.I paid using UPI and after payment is done the page was closed automatically and money debited but ticket not booked
                      Ixigo customer support has been notified about the posted complaint.
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                      Hi there, please rach out to us via www.ixigo.com/help for assistance.
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                        D
                        Dineshkumar_L
                        Jan 11, 2023
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                        I booked a bus ticket through Ixigo, I pay using UPI, but after payment tha page was closed and ticket not booked, but amount deducted from my account
                        +1 photos
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                          I
                          IBsrinivas
                          from Bengaluru, Karnataka
                          Jan 11, 2023
                          Resolved
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                          Resolved

                          Address: Goodu PG Accomodation Rajajinagar Bengaluru

                          I am Srinivas B Inamati I had booked a bus (Kamat Travels) from Bengaluru to Gadag for 12 January 2023 on 11 January 2023 but as soon as did the payment the website got closed and my money got deducted from the account.
                          +1 photos
                          Jan 11, 2023
                          Complaint marked as Resolved 
                          The company refunded all the amount deducted fom my account within 4 hours.
                          Ixigo customer support has been notified about the posted complaint.
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                            V
                            Vanshikathakur02
                            from Shimla, Himachal Pradesh
                            Jan 10, 2023
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                            I booked a ticket on 9th jan 2023 for a train on 11th jan 2023 from ixigo app but my train ticket is still pending status is yet not confirmed and my amount that i paid through upi has been deducted. Please resolve my issue and refund my total amount as soon as possible due to this inconvenience that this app has caused me.
                            +1 photos
                            Ixigo customer support has been notified about the posted complaint.
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                            Hi there, the amount was refunded to ixigo money max and was later transferred to payment source with UTR[protected]. Let us know for anything else.
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                              S
                              shreyasingh34
                              Jan 8, 2023
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                              I have booked a train but due to some reason it failed.
                              Then the refund initiated in ixigo money max the amount is approx 368.
                              Then i again booked the same journey with the ixigo money max amount and 8 rupees additional I had to pay then again the booking failed and 8 rupees initiated in ixigo money max then i transferred that amount in my bank account, 8 rupees cam into my account within a minute but 368 didn't and the app is still showing that it has transferred the amount in my account but it is not reflecting.

                              This is incident is about today (8/1/23).
                              Please transfer that money in my bank account.
                              +1 photos
                              Ixigo customer support has been notified about the posted complaint.
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                              Hi there, request you to kindly check with your bank along with the mentioned UTR for assistance since it was successfully processed from ixigo
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                                V
                                Varunsarma
                                from Chennai, Tamil Nadu
                                Jan 4, 2023
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                                I still have not received my amount of 6015.58/- which was debited due to failed transaction. I was told I will receive by yesterday. But still have not
                                Ixigo customer support has been notified about the posted complaint.
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                                Hi there, please reach out to us via www.ixigo.com/help for assistance.
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                                  K
                                  Kittu..
                                  from Firozabad, Uttar Pradesh
                                  Dec 30, 2022
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                                  I have cancelled my train ticket and it is showing that money is credited in my account but i have not received it.
                                  Ixigo customer support has been notified about the posted complaint.
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                                    D
                                    Drkunder
                                    from Mumbai, Maharashtra
                                    Dec 30, 2022
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                                    Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

                                    I applied for cancelation of CJB-BOM flight for a passenger under Ixigo Assure pripr to 24 hours of the flight on 1-1-23 as passenger's mother (75yeaes) was hospitalized on 24-12-22 needing a partial hip implant surgery due to fracture during fall.

                                    Ixigo requested for Medical proof on email. I sent them a Hospital certificate that passenger needs to be with the patient (mom) and also Discharge Summary copy, 4 times from my registeted and another email address.

                                    Ixigo repeatedly called and said Medical documents were not received.

                                    On their app, it says refund is declined.

                                    I paid exrra premium for Ixigo Assure to the tune of more thsn Rs 3000.

                                    Despite this, Ixigo refuses to own up to their commitment of full refund if the ticket is canceled prior to 24 hours of departure time.

                                    Ixigo Assure is a FRAUD and look out for other companies who are transparent & honest in flught booking business.
                                    Ixigo customer support has been notified about the posted complaint.
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                                    Hi there, we are unable to see the booking details in order to check. Please reach out to us via www.ixigo.com/help for assistance.
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                                      S
                                      Sravyav
                                      from vijayawada, Andhra Pradesh
                                      Dec 30, 2022
                                      Resolved
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                                      Resolved

                                      I have provided my account statement below. U can see amount of Rs. 463 deducted for booking. But no amount of Rs. 463 credited for refund on 29/12/22. have provided my account statement below. U can see amount of Rs. 3070 deducted for booking. But no amont of Rs. 2865 credited for refund on 15/11/21. Bank told me no transaction was made. So send me my money.
                                      U can send via upi [protected]@oksbi
                                      Ph no. [protected] Bank told me no transaction was made. So send me my money.
                                      U can send via upi [protected]@oksbi
                                      Ph no. [protected]
                                      +2 photos
                                      Dec 30, 2022
                                      Complaint marked as Resolved 
                                      I didn’t receive it
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                                        M
                                        Muhammad Farhan
                                        Dec 28, 2022
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                                        I was booking a bus from Kozhikode to Bangalore for 30 December 2022. The payment via upi was debited but the transaction failed. The amount was 3800. Please resolve the issue as soon as possible.
                                        +2 photos
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                                        Hi there, we are unable to see the booking details in order to check. Please reach out to us via www.ixigo.com/help for assistance.
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