Claimed

Ixigo Complaints & Reviews

www.ixigo.com

3.4

Updated: Aug 23, 2025

Complaints 2420

Resolved

1519

Unresolved

901

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ixigo

Ixigo reviews & complaints page 7

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Hi,

I was booking a train ticket. My money got deducted but the payment didn't get confirmed. On top of it, the failed payment is now not reflecting in the failed trip section. Please refund me the money for the failed booking.

+2 photos

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 17, 2023

Verified Support

We would like to inform you that an amount of INR. 1477.05/- has already been refunded to your source account on 16 May 2023.

Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Booked a ticket from hyderabad to bangalore today. Amount got debited but ixigo payment page expired and took me back to passenger details page. Kindly provide refund since no ticket has been booked.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 13, 2023

Verified Support

Hey! We sincerely apologise for the inconvenience caused. Please visit: www.ixigo.com/flighthelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had booked for bus from kochi to Bangalore on 5th may and my amount got debited from account and haven't been credited back even after one week and more.

+1 photos

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 13, 2023

Verified Support

Hey Ahzen! We sincerely apologize for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi,
I am Ritul. Earlier i had booked a train ticket. I partially cancelled this train after three days of booking on 30 april 2023. After that there it is showing that the refund amount Rs 1995/- will be reflected on your account by 3 may 2023. I had used my UPI Id for the payment of this ticket. It was shown that the amount is returned to the source, but it isn't showing when i check the balance in Google pay. I hope your will surely look into this problem as soon as possible. Thank you

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 9, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

We tried booking a train from jaipur to Indore on 9th May around 8:30am and it said that the transaction has failed so we booked another ticket and it was successful after some time when we checked the money has been deducted from our account twice (₹3071+₹3071) please resolve this issue and refund amount of ₹3071 as soon as possible.
Thank you

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 9, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

This is Geetha Anand

I have booked train tickets through ixigo app on 30-Apr.The booking numbers wereIXITRS[protected]
IXITRS[protected], which were cancelled in last minute.In their app it shows the amount was refunded but I didn't receive to my account and there is no proper response in customer care the automatic chat service not giving any proper replies.I need my money back.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 9, 2023

Verified Support

Dear Geetha, we would like to inform you that an amount of INR. 425 and INR 85 have already been refunded to your source account on 7 May 2023.

Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] and[protected] respectively using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: www.ixigo.com

My Name is Kevin John, and my ticket Payment ID is 1C7EPIT25HXS7FTQWJG. Attached the screenshot for details. I have cancelled the ticket before the journey and was supposed to recieve the refund by 23 april 2023. In the app it says refund complete but i have not yet recieved any refund till date. Not even able to chat with a support agent as all i am able to connect with an AI chat bot Tara which keeps on saying refund is complete. I tried reaching out to the team via ixigo's official twitter handle and no proper response for their side as well. They keep on saying wait for few more days or weeks as its a payment gateway issue and no other response. Kindly look into this issue and resolve the same on priority as it has been more than 3 weeks and ixigo does not even have a proper customer service to register complaints

+1 photos

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 8, 2023

Verified Support

Hey Kevin, we are already working on the concern and shall provide an update on Twitter DM. Thanks!

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Second Floor, Veritas Building, Golf Course Rd, behind Ibis Hotel, Sector 53, Gurugram, Haryana 122002

Flight booked with pnr N4I3SL is cancelled by the airlines and they have refunded the amount to the agency which is ixigo through which i booked ticket but ixigo denying that they have not received any update from the ailines yet regarding refund amount.
I have called airlines customer support executive and confirmed from them that they have already refunded amount to the agency(ixigo) and they also shared me refund confirmation mail on my mail id which i am attaching here, please take action on ixigo and ask them to refund my money as soon as possible.

+2 photos

Ixigo customer support has been notified about the posted complaint.

May 07, 2023

Updated by Nitesh311995 Pnr N4I3SL flight cancelled but ixigo didn't refund my money even after airlines has refunded money back to them that same day only, they are not responding anything, always saying its pending from airline end but airline has refunded and send confirmation mail to me already which i am attaching here for your reference

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 7, 2023

Verified Support

Go First Flights have been disrupted due to operational issues which might lead to prolonged refund timelines. We've cancelled your PNR and the refund is under process. We'll initiate the refund as soon as we receive it from GoFirst. You may also contact the Go First Customer Care Centre at [protected] or[protected]. Alternatively, write to them at [protected]@flygofirst.com or use this link for further help https://www. flygofirst.com/plan-my-trip/gonxt/

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have booked a train ticket on April 19 and it got cancelled automatically because of waiting list, so the app shows refund was completed by 24 april but today it is may 6 the amount is not reflected in my account yet. I tried contacting through chat and call but no helpful response

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 6, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: PALAKARAI

I booked my train ticket but ticket not booked money has been deducted, this has happen twice 870 and 715, no refund happened

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 5, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I m booking my train ticket my ixigo app payment sucessful but ticket not booked please refund my money

+1 photos

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 5, 2023

Verified Support

Aditya, the refund of INR 1474/- was processed on 05 May 2023 with Bank ARN[protected]. Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: PUNDI

I have send 1767 rupees from my phone pay successfully paid but booking failed
my transction id:T2305041733144040510344
UTR NO::[protected]
TRAVELERS DETAILS
K KRISHNAVENI
K NUKARAJU
K JYOTHISWARUP
FROM : TPTY TO PALASA

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 5, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear ixigo team,
I booked a bus ticket from kochi to banglore on may 3rd, 9.56 pm. The ticket booking got failed but money was deducted from my account.

+1 photos

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 5, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: H.No 4-23/1,Vill:Gowreddypet,mdl&Dist Peddapalli

I cancelled a ticket on 5/4/2023, refund generated from ixigo which neither credited to my accout nor ixigo money...The ARN number is[protected]...The Trip ID is IXITRS[protected]

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 3, 2023

Verified Support

We would like to inform you that an amount of ₹ 1295 has already been refunded to your source account on 06 Apr 2023. Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had booked ticket from ixigo app and wanted to cancel it there is no option of cancel ticket in the app and plus there is no support provided from there end.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

May 3, 2023

Verified Support

Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.

TKQ's [Complaint's author] reply, May 4, 2023

The pnr is 2259532973 and I want the ticket to be cancelled and your app is not showing me cancel ticket option it's been a week since I am trying to cancel the ticket

Ixigo Customer Care's response, May 5, 2023

Verified Support

Sorry! This transaction wasn't made via ixigo. Please refer to the SMS/Email you would have received from the service provider at the time of booking. The service provider should be able to assist you with your query.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: www.ixigo.com

I haven't received the ticket but money was deducted from my bank account. I couldn't find any transaction history about the failed payment. And also, I didn't get the ticket. I cannot find the option from reverting of failed payment. Please do credit the money to my bank account for which transaction has failed. Please do rectify this issue as soon as possible.

+1 photos

Ixigo customer support has been notified about the posted complaint.

View replies

M

[email protected]

May 1, 2023

Money credited within hours.

M

[email protected]

May 1, 2023

Money credited back within hours.

Ixigo Customer Care

from Gurugram, Haryana

May 3, 2023

Verified Support

Hey, Thanks a lot! We're glad this was resolved! Do let us know in case you need any other assistance.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

I haven't received the ticket yet. The payment has been deducted from my bank account. First of all, no option to find transactions. Couldn't find the failed payment in the ixigo money. And also, cannot connect with customer care.

+1 photos

Ixigo customer support has been notified about the posted complaint.

View replies

M

[email protected]

May 1, 2023

Money credited within hours.

Ixigo Customer Care

from Gurugram, Haryana

May 3, 2023

Verified Support

Hey, Thanks a lot! We're glad this was resolved! Do let us know in case you need any other assistance.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I was booking ticket i selected phonepay to pay money and deducted too but ticket not booked and money also not returned

Please return my money so i can book it again

+1 photos

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 29, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: https://www.ixigo.com/

I tried to book a train ticket on 27 April 2023 from the website https://www.ixigo.com/ from Gorakhpur (UP) to Prayagraj (UP) for Alok Kumar Singh (Age 39). I have login this website through my mobile number +91-[protected]. Once I moved through the payment gateway, money is deducted from my account but a ticket is not issued to me as I didn't receive any SMS on my mobile number.
I am raising this complaint because I am in a dilemma that whether my ticket is booked or not. So I am requesting a refund of deducted money as Alok is planning to go to Prayagraj by any other mode of conveyance.
I am attaching the snapshot of mail received from my card company from which money was deducted.

+1 photos

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 29, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Danapur patna

Sir,
I have made payment on ixigo for booking train from jammu to patna via googlepay.
Money got detucted from my account but ticket was not booked and it said ubsuccessful payment.
Kindly look into this matter as soon as possible.
Money debited ₹1348
Upi id : niknikita.[protected]@oksbi
Upi transaction id[protected]

+1 photos

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 29, 2023

Verified Support

Hi there, we can see the amount was refunded to your ixigo money max account and was later transferred to the payment source, please let us know for any further assistance.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines