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www.ixigo.com
3.5
Updated: Oct 6, 2026
Complaints 2449
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Unresolved
861
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
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Ixigo reviews & complaints page 15

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H
hashish_sai
from Kurnool, Andhra Pradesh
Dec 22, 2022
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Hello sir, I booked a ticket[protected] from ixigo my money got deducted but the payment has failed I want to get a refund but it was not showing in the MY TRIPS category, and I didn't get any mail or message about payment failure from the ixigo can you please check on this
Transaction ID: T2212221018499672470401
Email ID: [protected]@gmail.com
Ph no: [protected]
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    J
    Jaime999
    Dec 21, 2022
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    Website: www.ixigo.com

    They changed both my flights without telling me. On their website it showed the flights I booked but then when I went directly to the airline it showed I was booked on similar but different flights. Very deceptive and unprofessional company.
    Ixigo customer support has been notified about the posted complaint.
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      A
      Anjana Raj
      Dec 19, 2022
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      I had booked a ticket from ixigo app in train and the money got debited, soon after that a message came that ticket cannot be booked and booking failed.
      They sent me a message telling that i will get my money back by 17th dec 1:00am
      But never received the money.
      Ixigo customer support has been notified about the posted complaint.
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        K
        Karan7417
        from Muktsar, Punjab
        Dec 19, 2022
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        I have booked a bus from delhi to chandigarh for the date 20/12/2022 and the payment was done from my end but i haven't received any ticket or even a confirmation mail from you ixigo. Please provide the ticket as my date of journey is tomorrow and it is important for me to reach there.
        Ixigo customer support has been notified about the posted complaint.
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          I
          itzabhiii
          Dec 18, 2022
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          Address: Shivalik city kharar punjab
          Website: Ixigo

          Hey! I have cancelled my ticket but there was showing that refund is transferred but I didn’t received amount in my account
          Ixigo customer support has been notified about the posted complaint.
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            S
            Shweta carcharla
            from Delhi, Delhi
            Dec 16, 2022
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            While booking a ticket on 13th dec 2022 ..payment got deducted and credited to ixigo money max..i wanted to transfer ixigo money to my bank account.so i clicked but amount lost .i didnt recieve in my account.but i recieved several messges dat amount got credited..there is no customer complaint no or chat support..i complained in chat support box its showing dat ixigo money is non tranferable ..if it is dan y dey have shown d option of bank transfer in app..i lost 2727 rs .still not credited. I have uploaded pics whch i recieved dat amount got credited and also pic of gpay transaction history that amount not credited yet
            Ixigo customer support has been notified about the posted complaint.
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              P
              [email protected]
              Dec 15, 2022
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              Address: No 19, 4th main Evergreen street udayanagar

              Rs513 [protected]@WWW IXIGO on 12NOV22 23:33.BAL:Rs23414.18.Dispute/Not you?Click https://fbl.ai/a/dp /call [protected]/SMS NO 3002 to [protected]-Federal Bank
              Ixigo customer support has been notified about the posted complaint.
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                P
                POPLU_BOSE
                from Kolkata, West Bengal
                Dec 12, 2022
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                I have cancelled one train ticket on 12/11/2022 vide PNR No [protected] for a journey from JPE to SDAH dated 10/12/2022 train No. 12378. On cancellation I have informed that the amount of refund is Rs.1590/- will be credited to my source account. I found, out of Rs. 1590/- only Rs 90/- has been credited to my SBI account (source account) on 14/11/2022.. Incidentally it has come to my notice that the rest amount has been parked in IXIGO MONEY MAX balance without my consent. However, I redeemed the same for credit to the source account immediately. After which I got a message that the amount will credited to my SBI account by 08/12/2022.
                Unfortunately, the rest amount has not yet credited to the source account till date.

                Please look into the matter and advice.
                Ixigo customer support has been notified about the posted complaint.
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                  M
                  mohit15072001
                  Dec 9, 2022
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                  I tried to book a ticket on 09th December, 2022 from Kanpur to Dhanbad in 2nd AC in Tatkal. The payment was unsuccessful but money was Debited from my bank account.
                  Ixigo customer support has been notified about the posted complaint.
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                    H
                    Hema_latha28
                    from mysore, Karnataka
                    Dec 8, 2022
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                    Website: www.ixigo.com/?utm_source=bing&utm_medium=paid_search_google&utm_campaign=Ixigo_Brand&utm_source=Bing&utm_medium=paid_search_Bing&utm_campaign=brand_search_flights&msclkid=06ff8e356e291f21b802

                    On 07/12/2022 I have tried booking 2 train tickets, but train tickets were not booked, and money got deducted .

                    Please help me to resolve this issue
                    Ixigo customer support has been notified about the posted complaint.
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                      H
                      Hema_latha28
                      from mysore, Karnataka
                      Dec 8, 2022
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                      I have tried booking 2 train ticket on 07/12/2022 but tickets not booked, and I lost 5479.97 RS

                      Please help me to resolve this isue
                      Ixigo customer support has been notified about the posted complaint.
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                        S
                        Swativ88
                        from VARANASI, Uttar Pradesh
                        Dec 8, 2022
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                        I got an email from ixigo but still did not get refund account in my account.
                        It shown they refund my amount but amount does not reflect in my bank amount. And also the helpline number does not work, every time I call, this mobile number is switched off. Please refund my balance.
                        Ixigo customer support has been notified about the posted complaint.
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                          S
                          Swativ88
                          from VARANASI, Uttar Pradesh
                          Dec 8, 2022
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                          I got an email from ixigo but still did not get refund account in my account.
                          It shown refund is successful but the amount is not reflect in my bank account.
                          Ixigo customer support has been notified about the posted complaint.
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                            S
                            Swativ88
                            from VARANASI, Uttar Pradesh
                            Dec 8, 2022
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                            I got an email from ixigo but still did not get refund account in my account.
                            Ixigo customer support has been notified about the posted complaint.
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                              V
                              Vishalakshy
                              from New Delhi, Delhi
                              Dec 1, 2022
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                              I have booked train for Dec 7th from Thrissur to trivandrum.
                              Money got debited from my account but no confirmation received or any tickets.
                              Already even checked in ixigo app whether is there any upcoming trip showing, but no nothing is there.
                              Kindly resolve Asap
                              Ixigo customer support has been notified about the posted complaint.
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                                Y
                                [email protected]
                                from Powai, Maharashtra
                                Dec 1, 2022
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                                I booked a ticket on 1st December 2022, from Ranchi to Patna of 7th December 2022 and the payment has been debited from my account but the ticket was not booked andd it showed error And there is no transaction history on the app so i am not able to talk to the customer care, the payment had been debited from account in the name of La travenues . Help me please i have to book the ticket again . Please refund my money asap .
                                Ixigo customer support has been notified about the posted complaint.
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                                  Y
                                  [email protected]
                                  from Powai, Maharashtra
                                  Dec 1, 2022
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                                  I have booked a ticket from Ranchi to Patna and have made the payment through net banking of ₹239 and the money has been debited from my account and then it showed error and then i saw in the app that my ticket was not booked or their were no transaction related to the booking please look in this matter as i am in urgent need of money and i have to book my ticket .
                                  Ixigo customer support has been notified about the posted complaint.
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                                    Y
                                    [email protected]
                                    from Powai, Maharashtra
                                    Dec 1, 2022
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                                    I have booked a ticket of 7 th December 2022 from ranchi to patna, and i have done the payment through net banking and the payment was successful but then after the payment it showed 'error' and when i am trying to reach the customer service i couldn't find that transaction in the app but, in my transaction history it shows that amount has been debited of ₹ 239, by La travenues . Please refund my amount asap .
                                    Ixigo customer support has been notified about the posted complaint.
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                                      S
                                      sandeshh09
                                      Nov 26, 2022
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                                      On 26/11/2022, I booked the ticket for train no. 11402, Nandigram Express on ixigo, We paid Rs.609/- the payment was successful but the ticket never appeared.It will be really generous if the problem is observed and could get a proper resolution.
                                      Ixigo customer support has been notified about the posted complaint.
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                                        R
                                        rayan61
                                        from Srinagar, Jammu and Kashmir
                                        Nov 26, 2022
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                                        Address: Srinagar india 190002

                                        I booked my flight i paid for it nearly 13000 but after payment it shows transaction failed .My booking id is IF[protected]
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