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3.4
Updated: Aug 23, 2025
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1519
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Ixigo reviews & complaints page 15

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D
Dr Suparna Roy
from New Delhi, Delhi
Sep 3, 2022
Resolved
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Resolved

I had a cancelled booking by ixigo
Booking id IF[protected]
ARN 74332742243224200888323

The refund was processed on 31st August
I am yet to receive the refund
Bank has also told me that the refund amount has not been credited to the account from where the payment was made
I want ixigo to please urgently look into the matter.
Oct 10, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2022
Ixigo Customer Care's response Hi Suparna, ARN 74332742243224200888323 is sufficient proof that amount was successfully refunded. If the amount is not yet reflecting, we request you to kindly check with your bank customer care for the exact status using the mentioned ARN.
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    S
    Suganya273
    from Perundurai, Tamil Nadu
    Sep 2, 2022
    Resolved
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    Resolved

    While booking ticket, for payment it navigate to gpay after the payment, it returns ticket is not booked, no trips available it shown
    Oct 15, 2022
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Sep 02, 2022
    Updated by Suganya273     Payment details

    Verified Support
    Sep 05, 2022
    Ixigo Customer Care's response     Hey there, the refund for said payment was processed to your ixigo money max account and it has been transferred to payment source. Let us know for anything else.
    View replies
    I cancelled my booking ticket ID IXITRS[protected]

    The refund was processed on 6th August 2022
    I am yet to receive the refund
    Bank has also told me that the refund amount has not been credited to the account from where the payment was made
    I want ixigo to please urgently look into the matter...

    Money deducted but not ticket is booked - Comment #4047693 - Image #0
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      A
      Abu2707
      from Mandi, Himachal Pradesh
      Sep 1, 2022
      Resolved
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      Resolved

      Address: Mandi Himachal Pradesh

      I only want my money back and also want to file a case this useless app who making fool the people with their terms and conditions.
      +3 photos
      Oct 6, 2022
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Sep 05, 2022
      Ixigo Customer Care's response       Hey, we can see the refund was successful on 1st September with bank ARN[protected], let us know for any further assistance.
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        P
        Parvindar Kaur
        Aug 30, 2022
        Resolved
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        Resolved

        I, parvindar kaur, was trying to book a train ticket on 30.08.2003 and i selected the upi option. After getting the QR code, i payed through Paytm but my payment was not reflected in the booking window and the booking window timer ran out. i got no train booking info after that.

        I request a refund because no train ticket got booked.
        +2 photos
        Oct 6, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Sep 05, 2022
        Ixigo Customer Care's response         Hi Parvinder, the payment was captured after a delay of 1-2 days and refund was initiated. The refund has failed mutliple times due to some issue. As per confirmation from the payment gateway and the bank the refund will be credited within 5-7 days. We regret the inconvenience caused.
        View replies
        hi Ixigo, this is shruti i tried to book a train ticket from bangalore to hyderabad and i did the payment but somehow the booking was failed, so i want refund of it..

        Paid for train ticket. - Comment #4060593 - Image #0
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          M
          Miltan Khristi
          Aug 29, 2022
          Resolved
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          Resolved

          Please refer my account is debited Rs.617 debited from my bank account UPI reference no. Ref:[protected]

          Requesting to help getting refund of this amount on priority

          Name: Miltan Khristi
          Oct 28, 2022
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Sep 05, 2022
          Ixigo Customer Care's response           Hey there, we are unable to locate any details. Refund for failed booking is automatically processed same time. Please let us know via www.ixigo.com/help for any assistance.
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            J
            Jeelani Riyas
            Aug 29, 2022
            Resolved
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            Resolved

            My booking for flight ticket is not showing

            Address: Old Washermenpet Post Office, Korukkupet, Old Washermanpet, Chennai, Tamil Nadu, India, 14/1 kuppammal street

            I have booked roundtrip of 2 flight tickets from MAA to DXB travel date september 11 is not showing in my ixigo app. My payment has been done and my tickets have been confirmed and i have my e-tickets but why my booking is not showing in the app...
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            B
            Bhupi9679
            Aug 29, 2022
            Resolved
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            Resolved

            Website: www.ixigo.com

            Hi i booked 2 rail tickets from ixigo.com from kolkata to durgapur, rajdhani express about 2 months back for rupees 1356 and I paid the money using upi but during the time of IRCTC verification I was not able to remember my password and I could not generate my tickets but the money got deducted from my bank and no tickets were generated i request to kindly look into this matter as soon as possible . This is the third time i am complaining but no action has been taken
            Oct 7, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Sep 05, 2022
            Ixigo Customer Care's response             Hey there, we are unable to locate any details. Refund for failed booking is automatically processed same time. Please let us know via www.ixigo.com/help for any assistance.
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              T
              Tseteej Shiwakoty
              Aug 28, 2022
              Resolved
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              Resolved

              Booked a flight, unfortunately booked a wrong flight and cancelled it immediately. Still 40 days remaining for the departure. But instead of flight cancellations right away the status is still cancelling pending. Havnt received a refund too. Everytime chat with customer care all they say is the same thing over and over. All are robots.
              Oct 17, 2022
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Sep 05, 2022
              Ixigo Customer Care's response               Hey, please reach out to us on our 24/7 Helpline[protected] for assistance.
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                A
                Akanr
                from Gorakhpur, Uttar Pradesh
                Aug 27, 2022
                Resolved
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                Resolved

                Sir I wanted to book my seat in 12529 but in a mean time my transaction is expired and amount is deducted. Sir I want to know whether my seat is confirmed or not
                Oct 20, 2022
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Sep 05, 2022
                Ixigo Customer Care's response                 Hey there, we are unable to locate any details. Refund for failed booking is automatically processed same time. Please let us know via www.ixigo.com/help for any assistance.
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                  R
                  Raman2308
                  from Ludhiana, Punjab
                  Aug 25, 2022
                  Resolved
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                  I booked train tickets from ixigo and all were waitlisted even after the chart preparation. It was cancelled by irctc but I didn't received any refund. Please resolve this asap.
                  +1 photos
                  Oct 20, 2022
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 05, 2022
                  Ixigo Customer Care's response                   The refund was successful with bank ARN[protected] on 25th August. Let us know for anything else.
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                    E
                    Erodeboy
                    from Chennai, Tamil Nadu
                    Aug 25, 2022
                    Resolved
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                    Resolved

                    Payment ID
                    11B4JOX3UFQ0OSMKGTN
                    AMOUNT RS 1995.00
                    Trip ID
                    IXITRS[protected]
                    Credit back the amount I need to buy my ticket
                    I
                    Oct 7, 2022
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Aug 25, 2022
                    Updated by Erodeboy                     Need reply from IXIGO immediately
                    Verified Support
                    Sep 05, 2022
                    Ixigo Customer Care's response                     We are unable to locate any payment for the said amount. Please help us with more details via www.ixigo.com/help.
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                      A
                      Aayush Nevatia
                      Aug 22, 2022
                      Resolved
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                      Resolved

                      My tdr status is showing refund approved in irctc site but ixigo is showing tdr rejected.
                      Pnr no: [protected]
                      Date of journey: 20th june 2022
                      Oct 8, 2022
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 05, 2022
                      Ixigo Customer Care's response                       The TDR is under investigation by IRCTC and not yet approved or refund by them. Once the refund is processed by IRCTC, it will be automatically refund to your account.
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                        K
                        KALPESH HALDANKAR
                        Aug 22, 2022
                        Resolved
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                        Resolved

                        We have canceled the ticket yesterday but we have not received the refund amount in my account even in ixigo its show the refund is completed but I've not received the said amt in my account even arn no. Is not provided for the refunded transaction...pls look into matter and place get my money credited back.
                        +1 photos
                        Oct 11, 2022
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 05, 2022
                        Ixigo Customer Care's response                         We trust the refund was credited, incase of any issue, please connect with us on www.ixigo.com/help
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                          S
                          Sunoy S
                          Aug 21, 2022
                          Resolved
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                          Resolved

                          Address: Prasadam (H) pathiyarakka vadakara Calicut Kerala

                          I pay through Amazon pay but the train ticket not booked
                          Oct 6, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 05, 2022
                          Ixigo Customer Care's response                           We trust the refund was credited, incase of any issue, please connect with us on www.ixigo.com/help
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                            N
                            NishadN
                            Aug 21, 2022
                            Resolved
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                            Resolved

                            Address: Haryana

                            I ll cancel the ticket because of date mistaken i click the cancellation policy still its look like cancellation pending when i get money back to account waiting for your valuable reply
                            Oct 10, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 05, 2022
                            Ixigo Customer Care's response                             Please connect with us on www.ixigo.com/help for any assistance.
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                              N
                              Nexus302002
                              from Vadodara, Gujarat
                              Aug 19, 2022
                              Resolved
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                              Resolved

                              Address: A-2/445 Reliance township sector-2 vadodara

                              I booked a ticket twice of train from Vadodara to Bandra of 30/08/2022 n both of the times the amount got deducted and I didn’t received any email or text msg for the confirmation
                              +2 photos
                              Oct 21, 2022
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 05, 2022
                              Ixigo Customer Care's response                               Please connect with us on www.ixigo.com/help for any assistance.
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                                E
                                Eliyasbasha_12345
                                from Kadapa, Andhra Pradesh
                                Aug 14, 2022
                                Resolved
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                                Resolved

                                Address: 1/64-2, AKKAYAPALLI NEAR ITI CIRCLE KADAPA, ANDHRA PRADESH
                                Website: Nil

                                Please refer my account is debited Rs.507 debited from my bank account wide reference no. Ref:[protected]

                                requested to help getting refund of this amount on priority

                                Name: SHAIK ELIYAS BASHA
                                Bank: State Bank of India
                                Account No. [protected]
                                IFSC: SBIN0000830
                                +1 photos
                                Oct 1, 2022
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 19, 2022
                                Ixigo Customer Care's response                                 Hey, we are unable to see your booking ID, request you to kindly reach out to us via www.ixigo.com/help for assistance.
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                                  P
                                  Prince sharma_52
                                  from Palwal, Haryana
                                  Aug 13, 2022
                                  Resolved
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                                  Resolved

                                  I cancelled my tickets of Swarna Shatabdi from Lucknow to Aligarh on 12.08.2022, But I didn’t get my refund back of Rs 2200

                                  Please give my refund of Rs2200 back.
                                  +1 photos
                                  Sep 21, 2022
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 19, 2022
                                  Ixigo Customer Care's response                                   Hey, we are unable to see your booking ID, request you to kindly reach out to us via www.ixigo.com/help for assistance.
                                  View replies
                                  Ticket booking failed.refund amount not credited in my bank account

                                  Cancelled my ticket but didnt get my refund back in bank account - Comment #4058989 - Image #0
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                                    S
                                    Shriamit
                                    Aug 10, 2022
                                    Resolved
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                                    Resolved

                                    IXITR[protected] is my trip id for the cancelled booking, refund is not getting reflected in my bank account thought refund has been initiated from Ixigo side.
                                    +1 photos
                                    Sep 13, 2022
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 11, 2022
                                    Ixigo Customer Care's response                                     Hey, we are unable to see your booking ID, request you to kindly reach out to us via www.ixigo.com/help for assistance.
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                                      I
                                      ishadohare
                                      from MUMBAI, Maharashtra
                                      Aug 8, 2022
                                      Resolved
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                                      Resolved

                                      I was doing train ticket on 8th of aug 2022, while i submitted the amount shown {1973.63 rupees} it deducted but the site automatically closed and money got deducted but not recieved ticket .
                                      Sep 12, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 11, 2022
                                      Ixigo Customer Care's response                                       Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
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