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www.ixigo.com
3.5
Updated: Apr 16, 2026
Complaints 2446
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1587
Unresolved
859
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Ixigo reviews & complaints page 14

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D
Divakar Kumar
from Barh, Bihar
Nov 19, 2022
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Sir I was cancelled the ticket on dated 4/02/2022 but the refund has not come yet. Reference no. [protected] and [protected]. Amount rs. 9600/-
Kindly do needful
Prince kumar
Mob- [protected]
Email - kumar.[protected]@gmail.com
Ixigo customer support has been notified about the posted complaint.
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    P
    Pavan Raj Urs
    Nov 18, 2022
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    Address: Bangalore , Rajajinagr

    Hi I need to reschedule on return flight due to sudden plan change, if I try to reschedule again fees of 499 rs is charged which is unfair
    Ixigo customer support has been notified about the posted complaint.
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      L
      Lata Kandekar
      Nov 16, 2022
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      Address: Online
      Website: www.ixigo.com

      Booked two tatkal tickets using Ixigo. PNR [protected] & [protected].

      The seat didn't get confirmed hence was automatically cancelled by IRCTC. Only Rs.65 is deducted by IRCTC, however Ixigo deducted Rs 175 and Rs.372.

      Tried calling their customer care number @[protected], the automatic message sends you to the website as they do not have any live agents. The online chat too same is the case just machine's responding.

      Cheats - how do I get my money.
      Ixigo customer support has been notified about the posted complaint.
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        S
        sid1234567
        from Chennai, Tamil Nadu
        Nov 15, 2022
        Resolved
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        Resolved

        Tried booking bus ticket through ixigo from chennai to bangalore. Twice, the money was debited but the page automatically closed, and booking was not confirmed in any way. I do not even have a transaction number except for my bank details.
        Costumer support in the website needs a huge revamp.
        Nov 21, 2022
        Complaint marked as Resolved 
        Got the money back the next day.
        Ixigo customer support has been notified about the posted complaint.
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          S
          S. Samson Paul Rajaiah
          from Mumbai, Maharashtra
          Nov 11, 2022
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          I had a booking in this flight (6E -6697 for 26th Nov 2022) and the airline canceled this flight and gave option for another flight……which doesn’t solve the purpose

          Hence I have cancelled the ticked………………..however the airline has charged cancellation fees (this ticked is booked the (ixigo)

          Could you please clarify. The amount is still not reflecting gin my account

          PNR : OVMV2B - Flight cancelled by Airline - 6E 6697
          Ixigo customer support has been notified about the posted complaint.
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            J
            Jeetuuu
            from Ambala, Haryana
            Nov 7, 2022
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            Today ie on 7Nov 2022 I was booking ticket from Mavli junction to Jaipur from UDZ JP SPCL SF train number 09722. Payment of 1049rs made through SBI net banking and amount got debited and session got timed out. Transaction reference number is IGAOPNQBE7
            Ixigo customer support has been notified about the posted complaint.
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              S
              Sunny Kumar Ray
              from SHILLONG, Meghalaya
              Nov 3, 2022
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              Money deducted from account but didn't not received ticket on 3 Nov 2022 around 8.25
              Need refund
              Ixigo customer support has been notified about the posted complaint.
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                S
                Sunny Kumar Ray
                from SHILLONG, Meghalaya
                Nov 3, 2022
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                My name is sunny
                On Thursday around 8.05 pm 2022
                I try to book tickets for patna to Guwahati
                Money got deducted from account but didn't not received ticket
                I need my money back
                Ixigo customer support has been notified about the posted complaint.
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                  N
                  naikvignesh
                  Oct 31, 2022
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                  Hi,

                  I have booked my ticket from Ixigo portal with SV NAKODA TRAVELS on 6th November. My ticket has been booked, money got deducted from my account but not received any booking confirmation, also in Ixigo portal it is not showing any booking history.

                  Please find the transaction no below.
                  [protected]
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Issue was resolved hence please ignore the complaint
                  Reply
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                    I
                    india22
                    Oct 29, 2022
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                    IXIGO - did not REFUND full money when airline cancels flight. Bank receives partial amount.

                    Website: IXIGO.com

                    I booked Madurai to Ahmedabad flight ticket using IXIGO. The airline canceled the flight. I ask for a full refund of my money. The partial amount shows up in my bank statement. I asked for a full refund. I provided them with bank statement also as proof. Still, they did not refund my full money. I called their customer support so many times but no resolution. All proofs are there that IXIGO never refunded full amount. First they confuse everybody...
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                    A
                    Aparna Sahni
                    from Ambala, Haryana
                    Oct 28, 2022
                    Resolved
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                    Resolved

                    Website: Ixigo

                    My money was debited but the 2 tickets were not booked and i lost Rs 3810.38
                    Oct 29, 2022
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
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                      S
                      Shabu69
                      from Ernakulam, Kerala
                      Oct 27, 2022
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                      I have been following up for my refund for the cancelled PNR [protected] since 2020 and no refund received as of today.
                      Ixigo customer support has been notified about the posted complaint.
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                        F
                        Fheba
                        Oct 27, 2022
                        Resolved
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                        Resolved

                        I am Fheba, I have booked 1 tatkal ticket through ixigo app on 24 October 2022. The Tatkal ticket has waiting list TQWL 22 .Due to this I wasn't able to travel . Then, as per the Tatkal rules, any Tatkal waiting ticket if not confirmed seat then the amount will refunded to the customer by automatically cancelling the ticket. But I didn’t get the amount. Can you help me. If this is the case, I would never use ixigo app again.
                        Dec 4, 2022
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 28, 2022
                        Ixigo Customer Care's response                         Hi Fheba, the refund is processed by IRCTC 72 hours after the travel date. The refund was processed to your ixigo money max account on 27 Oct 2022, 13:23
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                          W
                          wittyeoja
                          Oct 26, 2022
                          Resolved
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                          Resolved

                          I was booking tickets from Tatanagar to Bangalore on October 26th 2022 and the app was not working at all.
                          After the payment was transacted the irctc login page capcha had some issues because of which I couldn't login and the booking failed.
                          After which I tried to transfer the amount in the ixigo money max to my bank account but on further checking I found that it hasn't been refunded.
                          I strictly want my refund at the very earliest. Otherwise there might be consequences.
                          Nov 28, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 28, 2022
                          Ixigo Customer Care's response                           Hey there, please write to us at www.ixigo.com.trainhelp for assistance if you are still unable to transfer the amount to payment source.
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                            V
                            vijiviswa
                            from Salem, Tamil Nadu
                            Oct 25, 2022
                            Resolved
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                            Resolved

                            [protected].48am)
                            [protected]
                            Today i booked train ticket (Departure) for 6 peoples (12675 Kovai express[protected] through ixigo, my money was debited through gpay but i did't got any mail or confirmation.
                            I want my money back or tick confirmation.
                            Please kindly help us. Below i mentioned my transaction details.
                            UPI transaction ID :[protected]
                            To: ixigo Ixigo.[protected]@axisbank
                            From: MRS UMAMAHESWARI V ( Indian Overseas Bank)
                            [protected]@okhdfcbank
                            google Transaction ID : CICAgJDq2tLJXg
                            Nov 28, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 28, 2022
                            Ixigo Customer Care's response                             Hey there, we are unable to see any successful payment at our end. Could you please share the details at www.ixigo.com/trainhelp if it is not yet refunded?
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                              M
                              Mohith7891
                              from Jangareddygudem, Andhra Pradesh
                              Oct 25, 2022
                              Resolved
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                              Resolved

                              Hi, I'm Mohith.
                              I have been booking tickets in ixigo recently from a few months. Today I booked a ticket from eluru to Chennai Central, I had done my payment and it is successful, but at login page it appeared as server error and in booking transaction it shows the booking is pending...
                              Dec 10, 2022
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 28, 2022
                              Ixigo Customer Care's response                               Hey there, the refund was credited to your ixigo money max account and was transferred to payment source on 25th Oct.
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                                B
                                Bharath saie
                                Oct 21, 2022
                                Resolved
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                                Resolved

                                I have booked tickets from renigunta to vishakapatnam . The ticket was not booked but the amount was deducted..
                                and also the amount was not refunded back still.. so please relsove my issue

                                My booking id : IXITRS[protected]
                                Dec 1, 2022
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 28, 2022
                                Ixigo Customer Care's response                                 Hey there, we can see the refund was successful to ixigo money max account. Let us know for anything else.
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                                  A
                                  Asferoz
                                  from Thiruvarur, Tamil Nadu
                                  Oct 20, 2022
                                  Resolved
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                                  Resolved

                                  I’ve paid a amount of 363.33 for train ticket at 11:15 am today and yet I haven’t received any details about my train trip neither e-ticket send to my mail. Kindly resolve this problem or refund my money as soon as possible.
                                  Dec 1, 2022
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 28, 2022
                                  Ixigo Customer Care's response                                   Hye there, we can see the refund was successful on 21st Oct with bank ARN[protected]
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                                    A
                                    Allvina
                                    Oct 19, 2022
                                    Resolved
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                                    Resolved

                                    Address: India

                                    I had booked a train ticket from chengannur to krishnarajapuram for 28th and the money has been deducted and later it says transaction failed . Now it says refund within 5-7 days. Please do refund my money back 865rs .
                                    I've also attached the screenshots of my payment and ixigo's lies.
                                    Nov 28, 2022
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 28, 2022
                                    Ixigo Customer Care's response                                     Hey there, the amount was refunded to the payment source on 19th Oct with bank ARN[protected]
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                                      G
                                      GauravDere
                                      from Mumbai, Maharashtra
                                      Oct 16, 2022
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra

                                      Hi Team,

                                      I booked ticket from Mumbai to Bali and Bali to Mumbai.

                                      Date entered was 25th December 2022 to 31st December 2022.

                                      But ticket got booked from 25th December 2022 to 31st January 2023.

                                      After few days when I checked the ticket I got to know this issue.

                                      I re confirmed that there is an issue with their app when I tried reschedule my tickets. Even after selecting 31 December I got a mail that my rescheduling is raised for 30th December. I have the proof for the same. (Attached with the time when mail received)

                                      In the name of rescheduling I was charged initially an amount of 14448. Ixigo promised me that they will book tickets within 2 hrs.

                                      After 4 hrs ixigo came back saying I need to pay extra ₹ 2307.

                                      After 40 mins again I got a call for paying ₹17000 as some extra rescheduling charges.

                                      This issue was with their app, where dates were getting automatically changed.
                                      Nov 30, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 28, 2022
                                      Ixigo Customer Care's response                                       We can see our team has already checked and advised on this. The ticket was rescheduled to requested date and revised ticket was shared.
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