Ixigo Complaints & Reviews

I had a booking in this flight (6E -6697 for 26th Nov 2022) and the airline canceled this flight and gave option for another flight……which doesn’t solve the purpose

Hence I have cancelled the ticked………………..however the airline has charged cancellation fees (this ticked is booked the (ixigo)

Could you please clarify. The amount is still not reflecting gin my account

PNR : OVMV2B - Flight cancelled by Airline - 6E 6697

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Today ie on 7Nov 2022 I was booking ticket from Mavli junction to Jaipur from UDZ JP SPCL SF train number 09722. Payment of 1049rs made through SBI net banking and amount got debited and session got timed out. Transaction reference number is IGAOPNQBE7

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Money deducted from account but didn't not received ticket on 3 Nov 2022 around 8.25
Need refund

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My name is sunny
On Thursday around 8.05 pm 2022
I try to book tickets for patna to Guwahati
Money got deducted from account but didn't not received ticket
I need my money back

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Hi,

I have booked my ticket from Ixigo portal with SV NAKODA TRAVELS on 6th November. My ticket has been booked, money got deducted from my account but not received any booking confirmation, also in Ixigo portal it is not showing any booking history.

Please find the transaction no below.
[protected]

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N

naikvignesh

Nov 1, 2022

Issue was resolved hence please ignore the complaint

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Website: IXIGO.com

I booked Madurai to Ahmedabad flight ticket using IXIGO. The airline canceled the flight. I ask for a full refund of my money. The partial amount shows up in my bank statement. I asked for a full refund. I provided them with bank statement also as proof. Still, they did not refund my full money. I called their customer support so many times but no resolution. All proofs are there that IXIGO never refunded full amount. First they confuse everybody...

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Website: Ixigo

My money was debited but the 2 tickets were not booked and i lost Rs 3810.38

Oct 29, 2022

Complaint marked as Resolved

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I have been following up for my refund for the cancelled PNR [protected] since 2020 and no refund received as of today.

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I am Fheba, I have booked 1 tatkal ticket through ixigo app on 24 October 2022. The Tatkal ticket has waiting list TQWL 22 .Due to this I wasn't able to travel . Then, as per the Tatkal rules, any Tatkal waiting ticket if not confirmed seat then the amount will refunded to the customer by automatically cancelling the ticket. But I didn’t get the amount. Can you help me. If this is the case, I would never use ixigo app again.

Dec 4, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hi Fheba, the refund is processed by IRCTC 72 hours after the travel date. The refund was processed to your ixigo money max account on 27 Oct 2022, 13:23

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I was booking tickets from Tatanagar to Bangalore on October 26th 2022 and the app was not working at all.
After the payment was transacted the irctc login page capcha had some issues because of which I couldn't login and the booking failed.
After which I tried to transfer the amount in the ixigo money max to my bank account but on further checking I found that it hasn't been refunded.
I strictly want my refund at the very earliest. Otherwise there might be consequences.

Nov 28, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hey there, please write to us at www.ixigo.com.trainhelp for assistance if you are still unable to transfer the amount to payment source.

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[protected].48am)
[protected]
Today i booked train ticket (Departure) for 6 peoples (12675 Kovai express[protected] through ixigo, my money was debited through gpay but i did't got any mail or confirmation.
I want my money back or tick confirmation.
Please kindly help us. Below i mentioned my transaction details.
UPI transaction ID :[protected]
To: ixigo Ixigo.[protected]@axisbank
From: MRS UMAMAHESWARI V ( Indian Overseas Bank)
[protected]@okhdfcbank
google Transaction ID : CICAgJDq2tLJXg

Nov 28, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hey there, we are unable to see any successful payment at our end. Could you please share the details at www.ixigo.com/trainhelp if it is not yet refunded?

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Hi, I'm Mohith.
I have been booking tickets in ixigo recently from a few months. Today I booked a ticket from eluru to Chennai Central, I had done my payment and it is successful, but at login page it appeared as server error and in booking transaction it shows the booking is pending...

Dec 10, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hey there, the refund was credited to your ixigo money max account and was transferred to payment source on 25th Oct.

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I have booked tickets from renigunta to vishakapatnam . The ticket was not booked but the amount was deducted..
and also the amount was not refunded back still.. so please relsove my issue

My booking id : IXITRS[protected]

Dec 1, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hey there, we can see the refund was successful to ixigo money max account. Let us know for anything else.

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I’ve paid a amount of 363.33 for train ticket at 11:15 am today and yet I haven’t received any details about my train trip neither e-ticket send to my mail. Kindly resolve this problem or refund my money as soon as possible.

Dec 1, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hye there, we can see the refund was successful on 21st Oct with bank ARN[protected]

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Address: India

I had booked a train ticket from chengannur to krishnarajapuram for 28th and the money has been deducted and later it says transaction failed . Now it says refund within 5-7 days. Please do refund my money back 865rs .
I've also attached the screenshots of my payment and ixigo's lies.

Nov 28, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hey there, the amount was refunded to the payment source on 19th Oct with bank ARN[protected]

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Address: Mumbai City, Maharashtra

Hi Team,

I booked ticket from Mumbai to Bali and Bali to Mumbai.

Date entered was 25th December 2022 to 31st December 2022.

But ticket got booked from 25th December 2022 to 31st January 2023.

After few days when I checked the ticket I got to know this issue.

I re confirmed that there is an issue with their app when I tried reschedule my tickets. Even after selecting 31 December I got a mail that my rescheduling is raised for 30th December. I have the proof for the same. (Attached with the time when mail received)

In the name of rescheduling I was charged initially an amount of 14448. Ixigo promised me that they will book tickets within 2 hrs.

After 4 hrs ixigo came back saying I need to pay extra ₹ 2307.

After 40 mins again I got a call for paying ₹17000 as some extra rescheduling charges.

This issue was with their app, where dates were getting automatically changed.

Nov 30, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response We can see our team has already checked and advised on this. The ticket was rescheduled to requested date and revised ticket was shared.

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Hello Sir,
I am booking a train ticket from Mirzapur to Patna Journey Date 17.10.2022 my money Rs 573 is deducted in my account UPI Reference Code is[protected] but ticket is not showing. So please help me and kindly provide my ticket

Nov 28, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Please reach out to us via www.ixigo.com/help for assistance.

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Please bring into your attention that yesterday i booked a ticket for BAREILLY TO LKO. while i completed the booking the money was debited from my account and ticket was not issued and the portal automatically closes.
train number and my all other transaction credentials are as below. I am attaching my google pay transaction slip for further reference..
Account name: Zia ul haque
Mail id : ar.[protected]@gmail.com
Phone : [protected]
transaction completion time: oct 11, 2022 at 07:27 pm
ixigo train trip ID: IXITRS[protected]

Nov 28, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hi there, the refund was successful to your ixigo money max account. Let us know for any further assistance.

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Website: www.ixigo.com

I had transferred money from ixigo money to my bank account, on website it is showing that money has been transferred to bank but is have been 3 days but i didn't receive that amount in my bank.

Nov 30, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hey, please reach out to us via www.ixigo.com/help for assistance.

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I have done a payment of 1216 for a bus ticket at 11:40 am today and i haven't Received any details of the bus or the trip as such. Neither the e ticket was sent to my mail. so kindly resolve this or refund the money asap.

Oct 10, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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V

vijiviswa

from Salem, Tamil Nadu

Oct 25, 2022

I have done a payment of for a train ticket at 11.48 am today and i haven't Received any details of the train or the trip as such. Neither the e ticket was sent to my mail. so kindly resolve this or refund the money asap.

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 14

Cancellation fees deducted - for flight cancelled by Airlines

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Transaction session out

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Money deducted from account but didn't not received ticket need refund

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Need my money back

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Money got deducted but not received any booking confirmation.

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IXIGO - did not REFUND full money when airline cancels flight. Bank receives partial amount.

Money debited but 2 tickets were not booked

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4614601898

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Has not issued refund

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Refund not reflecting in bank account.

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Scam

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Booking pending sir..??

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Refund not done by ixigo

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Booking error

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Transaction Refund

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Issue with application and dates

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Money is deducted but ticket not show

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Money debited and ticket not issued

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Ixigo money didn't transferred into bank account

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Money got deducted but never received ticket details

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