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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 8

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N
Nihala Aboo Baker
May 3, 2023
May 5, 2023
This thread was updated on May 5, 2023
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Dear ixigo team,
I booked a bus ticket from kochi to banglore on may 3rd, 9.56 pm. The ticket booking got failed but money was deducted from my account.
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Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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    A
    anil kommu
    May 2, 2023
    May 3, 2023
    This thread was updated on May 3, 2023
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    Address: H.No 4-23/1,Vill:Gowreddypet,mdl&Dist Peddapalli

    I cancelled a ticket on 5/4/2023, refund generated from ixigo which neither credited to my accout nor ixigo money...The ARN number is[protected]...The Trip ID is IXITRS[protected]
    Ixigo customer support has been notified about the posted complaint.
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    We would like to inform you that an amount of ₹ 1295 has already been refunded to your source account on 06 Apr 2023. Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.
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      T
      TKQ
      May 2, 2023
      May 3, 2023
      This thread was updated on May 3, 2023
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      I had booked ticket from ixigo app and wanted to cancel it there is no option of cancel ticket in the app and plus there is no support provided from there end.
      Ixigo customer support has been notified about the posted complaint.
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      Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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      TKQ's [Complaint's author] reply, May 4, 2023
      The pnr is 2259532973 and I want the ticket to be cancelled and your app is not showing me cancel ticket option it's been a week since I am trying to cancel the ticket
      Ixigo Customer Care's response, May 5, 2023
      Verified Support
      Sorry! This transaction wasn't made via ixigo. Please refer to the SMS/Email you would have received from the service provider at the time of booking. The service provider should be able to assist you with your query.
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        M
        [email protected]
        Apr 30, 2023
        May 3, 2023
        This thread was updated on May 3, 2023
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        Website: www.ixigo.com

        I haven't received the ticket but money was deducted from my bank account. I couldn't find any transaction history about the failed payment. And also, I didn't get the ticket. I cannot find the option from reverting of failed payment. Please do credit the money to my bank account for which transaction has failed. Please do rectify this issue as soon as possible.
        +1 photos
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        Money credited within hours.
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        Money credited back within hours.
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        Hey, Thanks a lot! We're glad this was resolved! Do let us know in case you need any other assistance.
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          M
          [email protected]
          Apr 30, 2023
          May 3, 2023
          This thread was updated on May 3, 2023
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          I haven't received the ticket yet. The payment has been deducted from my bank account. First of all, no option to find transactions. Couldn't find the failed payment in the ixigo money. And also, cannot connect with customer care.
          +1 photos
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          Money credited within hours.
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          Hey, Thanks a lot! We're glad this was resolved! Do let us know in case you need any other assistance.
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            A
            Akshaybhau
            from Nagpur, Maharashtra
            Apr 28, 2023
            Apr 29, 2023
            This thread was updated on Apr 29, 2023
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            I was booking ticket i selected phonepay to pay money and deducted too but ticket not booked and money also not returned

            Please return my money so i can book it again
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            Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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              A
              AKSingh-TIET
              Apr 27, 2023
              Apr 29, 2023
              This thread was updated on Apr 29, 2023
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              Address: https://www.ixigo.com/

              I tried to book a train ticket on 27 April 2023 from the website https://www.ixigo.com/ from Gorakhpur (UP) to Prayagraj (UP) for Alok Kumar Singh (Age 39). I have login this website through my mobile number +91-[protected]. Once I moved through the payment gateway, money is deducted from my account but a ticket is not issued to me as I didn't receive any SMS on my mobile number.
              I am raising this complaint because I am in a dilemma that whether my ticket is booked or not. So I am requesting a refund of deducted money as Alok is planning to go to Prayagraj by any other mode of conveyance.
              I am attaching the snapshot of mail received from my card company from which money was deducted.
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              Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                N
                Nikita Bharti
                Apr 27, 2023
                Apr 29, 2023
                This thread was updated on Apr 29, 2023
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                Address: Danapur patna

                Sir,
                I have made payment on ixigo for booking train from jammu to patna via googlepay.
                Money got detucted from my account but ticket was not booked and it said ubsuccessful payment.
                Kindly look into this matter as soon as possible.
                Money debited ₹1348
                Upi id : niknikita.[protected]@oksbi
                Upi transaction id[protected]
                +1 photos
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                Hi there, we can see the amount was refunded to your ixigo money max account and was later transferred to the payment source, please let us know for any further assistance.
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                  U
                  Utkarsh Vikram Singh
                  Apr 26, 2023
                  Apr 26, 2023
                  This thread was updated on Apr 26, 2023
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                  Trip id : IXITRS[protected]
                  Initiated refund ...got message that my amount is credited to my debit card ...but did not recieved any refund ..its not showing in my account
                  Ixigo customer support has been notified about the posted complaint.
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                  Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                    I
                    Irfanquraishi
                    from New Delhi, Delhi
                    Apr 26, 2023
                    Apr 26, 2023
                    This thread was updated on Apr 26, 2023
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                    Today I was trying to book a ticket but amount has been deducted but ticket not booked... Is amount of 2063 rs pls help how and when get refund ixigo have no option for this type of issue... Trip I'd is IXITRS[protected]. And the Payment I'd is 1DALJXF3I2HTOSA8X9J
                    Ixigo customer support has been notified about the posted complaint.
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                    Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                      A
                      Arsh Chauhan
                      Apr 22, 2023
                      Apr 24, 2023
                      This thread was updated on Apr 24, 2023
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                      Didn’t received refund yet…show in the app that transferred money in my ac on 21 april but ị didn’t received yet…please do something
                      Ixigo customer support has been notified about the posted complaint.
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                      Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                        R
                        Rrnn24
                        from Delhi, Delhi
                        Apr 21, 2023
                        Apr 24, 2023
                        This thread was updated on Apr 24, 2023
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                        I booked a ticket from ixigo app but I cancelled the ticket. My refund was credited to ixigo money max. Then I transferred my money from ixigo money max to UPI I'd but I did not notice that I deactivated my UPI I'd in morning. Money was deducted from ixigo money max but it does back credited to ixigo money max. It's been 3 days what should I do?
                        +2 photos
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                        Hi there, we regret the inconvenience caused, we have raised this further with the payment gateway and the refund should be processed within 5-7 days
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                          M
                          [email protected]
                          Apr 21, 2023
                          Apr 24, 2023
                          This thread was updated on Apr 24, 2023
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                          Address: BMC colony Santosh nagar Goregaon east

                          IXITRS[protected] This is my transaction id but didn't receive money should do action it for legal format
                          Refund will detect but that could not received in my account
                          Ixigo customer support has been notified about the posted complaint.
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                          Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                            A
                            anil kommu
                            Apr 20, 2023
                            Apr 24, 2023
                            This thread was updated on Apr 24, 2023
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                            With the ARN number[protected] rupees 1295 refund is generated but the amount not credited in benificiary account
                            Ixigo customer support has been notified about the posted complaint.
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                            Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                              M
                              Mintu12345
                              from Daman, Daman and Diu
                              Apr 16, 2023
                              Apr 18, 2023
                              This thread was updated on Apr 18, 2023
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                              Address: Daman

                              I have booked two railway tickets from IXIGO and my ticket does not get confirmed after chart preparation tickets got cancelled automatically by IXIGO the total amount was 307 rupees and I got refund of only 150 rupees what is this, I have not cancelled my ticket it got cancelled automatically because seats were not available then what is my fault why should I pay half of my ticket money in the name of cancellation charges, I have not cancelled my ticket so why my money got taken and only half of the amount got refunded, IXIGO is looting people by taking different types of charges
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                              Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                                S
                                sachin2303
                                from Kolkata, West Bengal
                                Apr 15, 2023
                                Apr 18, 2023
                                This thread was updated on Apr 18, 2023
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                                ON 15 Apr 2023 i tried to book a train ticket in Train No. 16315 from Mysuru to Thrissur. During the payment process an amount of ₹1334 was deducted from my account with transaction ID. T2304151050018283052923 with Bank Ref No.[protected], moreover the ticket was not booked and no message of refund was received. However, i tried again and booked the ticket by paying ₹1304.01 with transaction ID. T2304151109426100121862 with Bank Ref No.[protected]. Therefore, i want the refund of ₹1334 at the earliest.
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                                Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                                  S
                                  Shaik Thanveer Ahamed (تنویار)
                                  Apr 15, 2023
                                  Apr 18, 2023
                                  This thread was updated on Apr 18, 2023
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                                  I had booked tickets for Bangalore to Chennai and unfortunately i had some emergency and cancelled those tickets on 11-April-2023
                                  I got the refund to my Ixigo wallet and i had transferred that amount of 900 in to bank.
                                  In the transaction details it is showing as it is settled on 11-April by its been 4 days I didn’t got the refund to my bank account
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                                  Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                                    M
                                    Moin7869247
                                    from Rajkot, Gujarat
                                    Apr 12, 2023
                                    Apr 18, 2023
                                    This thread was updated on Apr 18, 2023
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                                    I had recently booked my train ticket from ahmedabad to rajkot for 13 april with trip id IXITRS[protected] and payment id 1CN8E9Z9PT7YPRBS719.

                                    Unfortunately my money got debited but I’ve not received any ticket and in app shows my trip is cancelled with payment failed.

                                    Where does my money got debited I’ve paid the requested amount by ixigo on my upi id and if they have not recieved.

                                    Please solve my issue as soon as possible and provide me the ticket if payment is confirmed and if not then please provide my refund so i can continue my booking again.

                                    I’ve attached some pictures elaborating my issue. Kindly review and guide me further.
                                    +4 photos
                                    Ixigo customer support has been notified about the posted complaint.
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                                    The booking was failed and amount is already refunded with bank ARN[protected] the same day. Please reach out to us via www.ixigo.com/help for any further assistance.
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                                      M
                                      Moin7869247
                                      from Rajkot, Gujarat
                                      Apr 12, 2023
                                      Apr 18, 2023
                                      This thread was updated on Apr 18, 2023
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                                      Resolved

                                      Money debited but ticket not booked ( ahmedabad to rajkot )

                                      I had recently booked my ticket from rajkot to ahmedabad from ixigo on 12 april for the date 13 april (the next day) with trip id IXITRS[protected] and payment id 1CN8E9Z9PT7YPRBS719.

                                      Unfortunately i had cancelled the booking my mistake though i wanted to continue the booking so i paid requested money by ixigo on upi and my money got debited by ticket was not confirmed.

                                      I started my booking again thinking...
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                                      Sugathan velayi
                                      from Kannur, Kerala
                                      Apr 9, 2023
                                      Apr 12, 2023
                                      This thread was updated on Apr 12, 2023
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                                      Hi Sugathan
                                      Sorry!Your Thalassery (TLY) - Yesvantpur Jn (YPR) train booking could not be confirmed due to payment failure. Booking ID: IXITRS[protected]
                                      Re-book your ticket here: https://ixtr.app.link/Tu1gd8o0Lyb
                                      For any queries, please visit our Customer Service section: https://ixtr.app.link/help
                                      Thank you
                                      Team ixigo
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                                      Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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