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U
Utkarsh Vikram Singh
Apr 26, 2023
Apr 26, 2023
This thread was updated on Apr 26, 2023
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Trip id : IXITRS[protected]
Initiated refund ...got message that my amount is credited to my debit card ...but did not recieved any refund ..its not showing in my account
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    I
    Irfanquraishi
    from New Delhi, Delhi
    Apr 26, 2023
    Apr 26, 2023
    This thread was updated on Apr 26, 2023
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    Today I was trying to book a ticket but amount has been deducted but ticket not booked... Is amount of 2063 rs pls help how and when get refund ixigo have no option for this type of issue... Trip I'd is IXITRS[protected]. And the Payment I'd is 1DALJXF3I2HTOSA8X9J
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      A
      Arsh Chauhan
      Apr 22, 2023
      Apr 24, 2023
      This thread was updated on Apr 24, 2023
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      Didn’t received refund yet…show in the app that transferred money in my ac on 21 april but ị didn’t received yet…please do something
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      Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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        R
        Rrnn24
        from Delhi, Delhi
        Apr 21, 2023
        Apr 24, 2023
        This thread was updated on Apr 24, 2023
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        I booked a ticket from ixigo app but I cancelled the ticket. My refund was credited to ixigo money max. Then I transferred my money from ixigo money max to UPI I'd but I did not notice that I deactivated my UPI I'd in morning. Money was deducted from ixigo money max but it does back credited to ixigo money max. It's been 3 days what should I do?
        +2 photos
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        Hi there, we regret the inconvenience caused, we have raised this further with the payment gateway and the refund should be processed within 5-7 days
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          M
          [email protected]
          Apr 21, 2023
          Apr 24, 2023
          This thread was updated on Apr 24, 2023
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          Address: BMC colony Santosh nagar Goregaon east

          IXITRS[protected] This is my transaction id but didn't receive money should do action it for legal format
          Refund will detect but that could not received in my account
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          Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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            A
            anil kommu
            Apr 20, 2023
            Apr 24, 2023
            This thread was updated on Apr 24, 2023
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            With the ARN number[protected] rupees 1295 refund is generated but the amount not credited in benificiary account
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            Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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              M
              Mintu12345
              from Daman, Daman and Diu
              Apr 16, 2023
              Apr 18, 2023
              This thread was updated on Apr 18, 2023
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              Address: Daman

              I have booked two railway tickets from IXIGO and my ticket does not get confirmed after chart preparation tickets got cancelled automatically by IXIGO the total amount was 307 rupees and I got refund of only 150 rupees what is this, I have not cancelled my ticket it got cancelled automatically because seats were not available then what is my fault why should I pay half of my ticket money in the name of cancellation charges, I have not cancelled my ticket so why my money got taken and only half of the amount got refunded, IXIGO is looting people by taking different types of charges
              +1 photos
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                S
                sachin2303
                from Kolkata, West Bengal
                Apr 15, 2023
                Apr 18, 2023
                This thread was updated on Apr 18, 2023
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                ON 15 Apr 2023 i tried to book a train ticket in Train No. 16315 from Mysuru to Thrissur. During the payment process an amount of ₹1334 was deducted from my account with transaction ID. T2304151050018283052923 with Bank Ref No.[protected], moreover the ticket was not booked and no message of refund was received. However, i tried again and booked the ticket by paying ₹1304.01 with transaction ID. T2304151109426100121862 with Bank Ref No.[protected]. Therefore, i want the refund of ₹1334 at the earliest.
                +2 photos
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                  S
                  Shaik Thanveer Ahamed (تنویار)
                  Apr 15, 2023
                  Apr 18, 2023
                  This thread was updated on Apr 18, 2023
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                  I had booked tickets for Bangalore to Chennai and unfortunately i had some emergency and cancelled those tickets on 11-April-2023
                  I got the refund to my Ixigo wallet and i had transferred that amount of 900 in to bank.
                  In the transaction details it is showing as it is settled on 11-April by its been 4 days I didn’t got the refund to my bank account
                  +1 photos
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                  Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                    M
                    Moin7869247
                    from Rajkot, Gujarat
                    Apr 12, 2023
                    Apr 18, 2023
                    This thread was updated on Apr 18, 2023
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                    I had recently booked my train ticket from ahmedabad to rajkot for 13 april with trip id IXITRS[protected] and payment id 1CN8E9Z9PT7YPRBS719.

                    Unfortunately my money got debited but I’ve not received any ticket and in app shows my trip is cancelled with payment failed.

                    Where does my money got debited I’ve paid the requested amount by ixigo on my upi id and if they have not recieved.

                    Please solve my issue as soon as possible and provide me the ticket if payment is confirmed and if not then please provide my refund so i can continue my booking again.

                    I’ve attached some pictures elaborating my issue. Kindly review and guide me further.
                    +4 photos
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                    The booking was failed and amount is already refunded with bank ARN[protected] the same day. Please reach out to us via www.ixigo.com/help for any further assistance.
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                      M
                      Moin7869247
                      from Rajkot, Gujarat
                      Apr 12, 2023
                      Apr 18, 2023
                      This thread was updated on Apr 18, 2023
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                      Resolved

                      Money debited but ticket not booked ( ahmedabad to rajkot )

                      I had recently booked my ticket from rajkot to ahmedabad from ixigo on 12 april for the date 13 april (the next day) with trip id IXITRS[protected] and payment id 1CN8E9Z9PT7YPRBS719.

                      Unfortunately i had cancelled the booking my mistake though i wanted to continue the booking so i paid requested money by ixigo on upi and my money got debited by ticket was not confirmed.

                      I started my booking again thinking...
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                      S
                      Sugathan velayi
                      from Kannur, Kerala
                      Apr 9, 2023
                      Apr 12, 2023
                      This thread was updated on Apr 12, 2023
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                      Hi Sugathan
                      Sorry!Your Thalassery (TLY) - Yesvantpur Jn (YPR) train booking could not be confirmed due to payment failure. Booking ID: IXITRS[protected]
                      Re-book your ticket here: https://ixtr.app.link/Tu1gd8o0Lyb
                      For any queries, please visit our Customer Service section: https://ixtr.app.link/help
                      Thank you
                      Team ixigo
                      +1 photos
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                        S
                        Saideep Shirsekar
                        Apr 9, 2023
                        Apr 12, 2023
                        This thread was updated on Apr 12, 2023
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                        I booked a fligh to india
                        From Uk

                        Money got deducted no confirmation from
                        Ixigo
                        Email [protected]@gmail.com
                        Attached is the screenshot
                        +1 photos
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                          A
                          Anjaliseth9662
                          from VARANASI, Uttar Pradesh
                          Apr 7, 2023
                          Resolved
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                          Resolved

                          Address: C33/265-17,CHANDUA CHITTUPUR, SIGRA

                          Respected sir/ma'am

                          Paid at 10:50 pm on 07/04/2023

                          I have tried to book aticket, my amount had been debited but ticket was not booked(confirmed)
                          UPI transaction ID:[protected]
                          [protected]@paytm
                          Booked ticket from BSB to MTJ for 21st april 2023
                          Train number: 19670 Humsafar Express
                          Amount deducted was 2513/-
                          Please refund my money back.
                          +1 photos
                          Apr 7, 2023
                          Complaint marked as Resolved 
                          7985960712 is my number
                          Ixigo customer support has been notified about the posted complaint.
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                            D
                            DarayusP
                            from Mumbai, Maharashtra
                            Apr 6, 2023
                            Apr 6, 2023
                            This thread was updated on Apr 6, 2023
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                            Website: www.ixigo.com/trains/booking

                            I had booked to and fro Mumbai to Vapi tickets for[protected].

                            PNR Details of ticket are [protected] and [protected].

                            On cancellation of the above two tickets, the Free Cancellation Charge was not refunded.

                            I feel cheated, as it is not a small sum, Rs. 1479 and Rs 1437 respectively for both the tickets.

                            Request ixigo.com to refund my Free Cancellation Charge.

                            Thanks & Regards,

                            Darayus Panthaky
                            +2 photos
                            Ixigo customer support has been notified about the posted complaint.
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                            Hi there, as per the free cancellation terms and conditions IRCTC base fare is refunded in full and the IRCTC cancellation fee is waived. The base fare as per terms is already refunded and the benefit of the service is availed already hence the premium amount is non-refundable. Kindly visit this link for detailed terms https://www.ixigo.com/ixigo-assured-trains-policy
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                              S
                              San67
                              Apr 4, 2023
                              Apr 6, 2023
                              This thread was updated on Apr 6, 2023
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                              Booked two 1AC train tickets on 4th April-23, Vizag to Raipur. Successfully made payment of Rs 4221 through Phonepe but ticket not generated. tried customer care no +91 [protected] but it say number does not exits.
                              Ixigo customer support has been notified about the posted complaint.
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                              Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                                S
                                Shreyash Pandya
                                from Rajkot, Gujarat
                                Apr 4, 2023
                                Apr 4, 2023
                                This thread was updated on Apr 4, 2023
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                                UPI fraud

                                I booked a train and I paid the full amount through my upi and transaction was successful but I waited for 7 minutes and I didn’t get the ticket so I tried again for the payment and in 2nd time I got the ticket. My money deducted 2 times for the same ticket so kindly assist me for the refund. As per my knowledge the first payment was fraud/scam because ixigo always requests for transaction in upi. So there are bugs in ixigo train application...
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                                k.wazz
                                from Mumbai, Maharashtra
                                Mar 31, 2023
                                Apr 4, 2023
                                This thread was updated on Apr 4, 2023
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                                Hi Team,

                                I tried to book train ticket yesterday, at payment option i selected Gpay and made the transaction, after the transaction got complete, it again took me back to the payment page and no booking confirmation was given
                                Even if i check in my account, i do not see any booking done, but money has been debited form my account.
                                Rs. 1118.29 debited to VPA ixigo.[protected]@icici(UPI Ref No[protected]

                                Kindly refund the money
                                A real Bad experience
                                Ixigo customer support has been notified about the posted complaint.
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                                I faced the same issue today I paid the amount but in first transaction the money debited but didn’t reflect on the ixigo app and 2nd time I paid and then after the ticket gets generated so I paid 2 times for same ticket

                                Money Debited without booking - Comment #4097024 - Image #0
                                Money Debited without booking - Comment #4097024 - Image #1
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                                Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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                                  D
                                  Desigan V V
                                  Mar 29, 2023
                                  Mar 30, 2023
                                  This thread was updated on Mar 30, 2023
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                                  I opted for "ixigo assured" while booking my ticket. But at the time of payment, amount deducted for "ixigo basic". And now, when I cancel my ticket, I'm not getting my full refund.
                                  On contacting the customer service, they say that though you selected "ixigo assured", as the money deducted while payment was only for "ixigo basic", you will have no benifits of assured.
                                  But how is this a mistake from my end?
                                  Please look into the issue and refund my full amount.
                                  Ixigo customer support has been notified about the posted complaint.
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                                  Kindly note that the fare type cannot be changed automatically, it can be selected by the user after itinerary selection and vasic fare type was selected for this booking and hence ticket is cancelled with applicable charges, we regret however we do not see any issue on this at our end.
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                                    I
                                    Indianpouran6
                                    Mar 23, 2023
                                    Mar 30, 2023
                                    This thread was updated on Mar 30, 2023
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                                    Address: USAM CHOKLY KARUVAKALL . KANNAMANGALA PO . MALAPPURAM DT . KERALA

                                    My user id is nabeelchoklyI booked a tickets through ixigo a few hours back but it showing I didn't booked the ticket but my money was deducted from my account ...kindly reply me asap ...& I attached the screenshot of message which I received from ixigo ...so check out & reply me
                                    My mail id is [protected]@gmail.com
                                    +1 photos
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