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3.4
Updated: Nov 15, 2025
Complaints 2435
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1522
Unresolved
913
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
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Ixigo reviews & complaints page 13

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Y
[email protected]
from Powai, Maharashtra
Dec 1, 2022
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I have booked a ticket from Ranchi to Patna and have made the payment through net banking of ₹239 and the money has been debited from my account and then it showed error and then i saw in the app that my ticket was not booked or their were no transaction related to the booking please look in this matter as i am in urgent need of money and i have to book my ticket .
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    Y
    [email protected]
    from Powai, Maharashtra
    Dec 1, 2022
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    I have booked a ticket of 7 th December 2022 from ranchi to patna, and i have done the payment through net banking and the payment was successful but then after the payment it showed 'error' and when i am trying to reach the customer service i couldn't find that transaction in the app but, in my transaction history it shows that amount has been debited of ₹ 239, by La travenues . Please refund my amount asap .
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      S
      sandeshh09
      Nov 26, 2022
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      On 26/11/2022, I booked the ticket for train no. 11402, Nandigram Express on ixigo, We paid Rs.609/- the payment was successful but the ticket never appeared.It will be really generous if the problem is observed and could get a proper resolution.
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        R
        rayan61
        from Srinagar, Jammu and Kashmir
        Nov 26, 2022
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        Address: Srinagar india 190002

        I booked my flight i paid for it nearly 13000 but after payment it shows transaction failed .My booking id is IF[protected]
        Ixigo customer support has been notified about the posted complaint.
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          Y
          Yuvamandhare
          from Satara, Maharashtra
          Nov 24, 2022
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          I have book train ticket from Amritsar to panipat at 21 Nov 22 ar rs 2178 is fail but my booking amount not refunded by ixigo
          Ixigo customer support has been notified about the posted complaint.
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            S
            Sneha13777
            Nov 21, 2022
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            I booked bus tickets for 4 people my money got deducted around Rs 5310 and this trip is not confirmed and even not reflecting in the app but the amount got deducted. Please improve your service you are really doing a scam by deducting hard earned money. Please give us quick response.
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              S
              Sneha13777
              Nov 21, 2022
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              Booked 4 bus tickets of indumati bus from Pune to Goa. Amount of 5310 deducted from bank account but the tickets are not booked.
              Requesting refund in the original source of payment, i.e. bank account.

              Attaching the deducted amount screenshot for reference.
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                A
                athulkrishnaas
                Nov 21, 2022
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                Address: Gurukrupa, near bank road, pantheerankavu

                I have booked 3 tickets from Delhi to Calicut on 21/11/2022 and the ticket was not booked and the money has been debited from the account. Also there was no information showing about the booking details. So please give me an update about this or please do the refund as soon as possible.
                Client no. [protected]
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                  N
                  Nishant!
                  Nov 20, 2022
                  Resolved
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                  Resolved

                  I had done a payment of 4596 for a train ticket on 2 oct and i haven't Received any details of the train or the trip as such. Neither the e ticket was sent to my mail. so kindly resolve this or refund the money asap.
                  +1 photos
                  Nov 20, 2022
                  Complaint marked as Resolved 
                  Problem is solved
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                    D
                    Divakar Kumar
                    from Barh, Bihar
                    Nov 19, 2022
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                    Sir I was cancelled the ticket on dated 4/02/2022 but the refund has not come yet. Reference no. [protected] and [protected]. Amount rs. 9600/-
                    Kindly do needful
                    Prince kumar
                    Mob- [protected]
                    Email - kumar.[protected]@gmail.com
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                      P
                      Pavan Raj Urs
                      Nov 18, 2022
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                      Address: Bangalore , Rajajinagr

                      Hi I need to reschedule on return flight due to sudden plan change, if I try to reschedule again fees of 499 rs is charged which is unfair
                      Ixigo customer support has been notified about the posted complaint.
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                        L
                        Lata Kandekar
                        Nov 16, 2022
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                        Address: Online
                        Website: www.ixigo.com

                        Booked two tatkal tickets using Ixigo. PNR [protected] & [protected].

                        The seat didn't get confirmed hence was automatically cancelled by IRCTC. Only Rs.65 is deducted by IRCTC, however Ixigo deducted Rs 175 and Rs.372.

                        Tried calling their customer care number @[protected], the automatic message sends you to the website as they do not have any live agents. The online chat too same is the case just machine's responding.

                        Cheats - how do I get my money.
                        Ixigo customer support has been notified about the posted complaint.
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                          S
                          sid1234567
                          from Chennai, Tamil Nadu
                          Nov 15, 2022
                          Resolved
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                          Resolved

                          Tried booking bus ticket through ixigo from chennai to bangalore. Twice, the money was debited but the page automatically closed, and booking was not confirmed in any way. I do not even have a transaction number except for my bank details.
                          Costumer support in the website needs a huge revamp.
                          Nov 21, 2022
                          Complaint marked as Resolved 
                          Got the money back the next day.
                          Ixigo customer support has been notified about the posted complaint.
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                            S
                            S. Samson Paul Rajaiah
                            from Mumbai, Maharashtra
                            Nov 11, 2022
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                            I had a booking in this flight (6E -6697 for 26th Nov 2022) and the airline canceled this flight and gave option for another flight……which doesn’t solve the purpose

                            Hence I have cancelled the ticked………………..however the airline has charged cancellation fees (this ticked is booked the (ixigo)

                            Could you please clarify. The amount is still not reflecting gin my account

                            PNR : OVMV2B - Flight cancelled by Airline - 6E 6697
                            Ixigo customer support has been notified about the posted complaint.
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                              J
                              Jeetuuu
                              from Ambala, Haryana
                              Nov 7, 2022
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                              Today ie on 7Nov 2022 I was booking ticket from Mavli junction to Jaipur from UDZ JP SPCL SF train number 09722. Payment of 1049rs made through SBI net banking and amount got debited and session got timed out. Transaction reference number is IGAOPNQBE7
                              Ixigo customer support has been notified about the posted complaint.
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                                S
                                Sunny Kumar Ray
                                from SHILLONG, Meghalaya
                                Nov 3, 2022
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                                Money deducted from account but didn't not received ticket on 3 Nov 2022 around 8.25
                                Need refund
                                Ixigo customer support has been notified about the posted complaint.
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                                  S
                                  Sunny Kumar Ray
                                  from SHILLONG, Meghalaya
                                  Nov 3, 2022
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                                  My name is sunny
                                  On Thursday around 8.05 pm 2022
                                  I try to book tickets for patna to Guwahati
                                  Money got deducted from account but didn't not received ticket
                                  I need my money back
                                  Ixigo customer support has been notified about the posted complaint.
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                                    N
                                    naikvignesh
                                    Oct 31, 2022
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                                    Hi,

                                    I have booked my ticket from Ixigo portal with SV NAKODA TRAVELS on 6th November. My ticket has been booked, money got deducted from my account but not received any booking confirmation, also in Ixigo portal it is not showing any booking history.

                                    Please find the transaction no below.
                                    [protected]
                                    Ixigo customer support has been notified about the posted complaint.
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                                    Issue was resolved hence please ignore the complaint
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                                      I
                                      india22
                                      Oct 29, 2022
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                                      IXIGO - did not REFUND full money when airline cancels flight. Bank receives partial amount.

                                      Website: IXIGO.com

                                      I booked Madurai to Ahmedabad flight ticket using IXIGO. The airline canceled the flight. I ask for a full refund of my money. The partial amount shows up in my bank statement. I asked for a full refund. I provided them with bank statement also as proof. Still, they did not refund my full money. I called their customer support so many times but no resolution. All proofs are there that IXIGO never refunded full amount. First they confuse everybody...
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                                      A
                                      Aparna Sahni
                                      from Ambala, Haryana
                                      Oct 28, 2022
                                      Resolved
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                                      Resolved

                                      Website: Ixigo

                                      My money was debited but the 2 tickets were not booked and i lost Rs 3810.38
                                      +1 photos
                                      Oct 29, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
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