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www.ixigo.com
3.5
Updated: Apr 16, 2026
Complaints 2446
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1587
Unresolved
859
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Ixigo reviews & complaints page 13

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S
Shweta carcharla
from Delhi, Delhi
Dec 16, 2022
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While booking a ticket on 13th dec 2022 ..payment got deducted and credited to ixigo money max..i wanted to transfer ixigo money to my bank account.so i clicked but amount lost .i didnt recieve in my account.but i recieved several messges dat amount got credited..there is no customer complaint no or chat support..i complained in chat support box its showing dat ixigo money is non tranferable ..if it is dan y dey have shown d option of bank transfer in app..i lost 2727 rs .still not credited. I have uploaded pics whch i recieved dat amount got credited and also pic of gpay transaction history that amount not credited yet
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    P
    [email protected]
    Dec 15, 2022
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    Address: No 19, 4th main Evergreen street udayanagar

    Rs513 [protected]@WWW IXIGO on 12NOV22 23:33.BAL:Rs23414.18.Dispute/Not you?Click https://fbl.ai/a/dp /call [protected]/SMS NO 3002 to [protected]-Federal Bank
    Ixigo customer support has been notified about the posted complaint.
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      P
      POPLU_BOSE
      from Kolkata, West Bengal
      Dec 12, 2022
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      I have cancelled one train ticket on 12/11/2022 vide PNR No [protected] for a journey from JPE to SDAH dated 10/12/2022 train No. 12378. On cancellation I have informed that the amount of refund is Rs.1590/- will be credited to my source account. I found, out of Rs. 1590/- only Rs 90/- has been credited to my SBI account (source account) on 14/11/2022.. Incidentally it has come to my notice that the rest amount has been parked in IXIGO MONEY MAX balance without my consent. However, I redeemed the same for credit to the source account immediately. After which I got a message that the amount will credited to my SBI account by 08/12/2022.
      Unfortunately, the rest amount has not yet credited to the source account till date.

      Please look into the matter and advice.
      Ixigo customer support has been notified about the posted complaint.
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        M
        mohit15072001
        Dec 9, 2022
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        I tried to book a ticket on 09th December, 2022 from Kanpur to Dhanbad in 2nd AC in Tatkal. The payment was unsuccessful but money was Debited from my bank account.
        Ixigo customer support has been notified about the posted complaint.
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          H
          Hema_latha28
          from mysore, Karnataka
          Dec 8, 2022
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          Website: www.ixigo.com/?utm_source=bing&utm_medium=paid_search_google&utm_campaign=Ixigo_Brand&utm_source=Bing&utm_medium=paid_search_Bing&utm_campaign=brand_search_flights&msclkid=06ff8e356e291f21b802

          On 07/12/2022 I have tried booking 2 train tickets, but train tickets were not booked, and money got deducted .

          Please help me to resolve this issue
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            H
            Hema_latha28
            from mysore, Karnataka
            Dec 8, 2022
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            I have tried booking 2 train ticket on 07/12/2022 but tickets not booked, and I lost 5479.97 RS

            Please help me to resolve this isue
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              S
              Swativ88
              from VARANASI, Uttar Pradesh
              Dec 8, 2022
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              I got an email from ixigo but still did not get refund account in my account.
              It shown they refund my amount but amount does not reflect in my bank amount. And also the helpline number does not work, every time I call, this mobile number is switched off. Please refund my balance.
              Ixigo customer support has been notified about the posted complaint.
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                S
                Swativ88
                from VARANASI, Uttar Pradesh
                Dec 8, 2022
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                I got an email from ixigo but still did not get refund account in my account.
                It shown refund is successful but the amount is not reflect in my bank account.
                Ixigo customer support has been notified about the posted complaint.
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                  S
                  Swativ88
                  from VARANASI, Uttar Pradesh
                  Dec 8, 2022
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                  I got an email from ixigo but still did not get refund account in my account.
                  Ixigo customer support has been notified about the posted complaint.
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                    V
                    Vishalakshy
                    from New Delhi, Delhi
                    Dec 1, 2022
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                    I have booked train for Dec 7th from Thrissur to trivandrum.
                    Money got debited from my account but no confirmation received or any tickets.
                    Already even checked in ixigo app whether is there any upcoming trip showing, but no nothing is there.
                    Kindly resolve Asap
                    Ixigo customer support has been notified about the posted complaint.
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                      Y
                      [email protected]
                      from Powai, Maharashtra
                      Dec 1, 2022
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                      I booked a ticket on 1st December 2022, from Ranchi to Patna of 7th December 2022 and the payment has been debited from my account but the ticket was not booked andd it showed error And there is no transaction history on the app so i am not able to talk to the customer care, the payment had been debited from account in the name of La travenues . Help me please i have to book the ticket again . Please refund my money asap .
                      Ixigo customer support has been notified about the posted complaint.
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                        Y
                        [email protected]
                        from Powai, Maharashtra
                        Dec 1, 2022
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                        I have booked a ticket from Ranchi to Patna and have made the payment through net banking of ₹239 and the money has been debited from my account and then it showed error and then i saw in the app that my ticket was not booked or their were no transaction related to the booking please look in this matter as i am in urgent need of money and i have to book my ticket .
                        Ixigo customer support has been notified about the posted complaint.
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                          Y
                          [email protected]
                          from Powai, Maharashtra
                          Dec 1, 2022
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                          I have booked a ticket of 7 th December 2022 from ranchi to patna, and i have done the payment through net banking and the payment was successful but then after the payment it showed 'error' and when i am trying to reach the customer service i couldn't find that transaction in the app but, in my transaction history it shows that amount has been debited of ₹ 239, by La travenues . Please refund my amount asap .
                          Ixigo customer support has been notified about the posted complaint.
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                            S
                            sandeshh09
                            Nov 26, 2022
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                            On 26/11/2022, I booked the ticket for train no. 11402, Nandigram Express on ixigo, We paid Rs.609/- the payment was successful but the ticket never appeared.It will be really generous if the problem is observed and could get a proper resolution.
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                              R
                              rayan61
                              from Srinagar, Jammu and Kashmir
                              Nov 26, 2022
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                              Address: Srinagar india 190002

                              I booked my flight i paid for it nearly 13000 but after payment it shows transaction failed .My booking id is IF[protected]
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                                Y
                                Yuvamandhare
                                from Satara, Maharashtra
                                Nov 24, 2022
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                                I have book train ticket from Amritsar to panipat at 21 Nov 22 ar rs 2178 is fail but my booking amount not refunded by ixigo
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                                  S
                                  Sneha13777
                                  Nov 21, 2022
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                                  I booked bus tickets for 4 people my money got deducted around Rs 5310 and this trip is not confirmed and even not reflecting in the app but the amount got deducted. Please improve your service you are really doing a scam by deducting hard earned money. Please give us quick response.
                                  Ixigo customer support has been notified about the posted complaint.
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                                    S
                                    Sneha13777
                                    Nov 21, 2022
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                                    Booked 4 bus tickets of indumati bus from Pune to Goa. Amount of 5310 deducted from bank account but the tickets are not booked.
                                    Requesting refund in the original source of payment, i.e. bank account.

                                    Attaching the deducted amount screenshot for reference.
                                    Ixigo customer support has been notified about the posted complaint.
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                                      A
                                      athulkrishnaas
                                      Nov 21, 2022
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                                      Address: Gurukrupa, near bank road, pantheerankavu

                                      I have booked 3 tickets from Delhi to Calicut on 21/11/2022 and the ticket was not booked and the money has been debited from the account. Also there was no information showing about the booking details. So please give me an update about this or please do the refund as soon as possible.
                                      Client no. [protected]
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                                        N
                                        Nishant!
                                        Nov 20, 2022
                                        Resolved
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                                        Resolved

                                        I had done a payment of 4596 for a train ticket on 2 oct and i haven't Received any details of the train or the trip as such. Neither the e ticket was sent to my mail. so kindly resolve this or refund the money asap.
                                        Nov 20, 2022
                                        Complaint marked as Resolved 
                                        Problem is solved
                                        Ixigo customer support has been notified about the posted complaint.
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