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Updated: Aug 23, 2025
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Ixigo reviews & complaints page 13

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S
Sunny Kumar Ray
from SHILLONG, Meghalaya
Nov 3, 2022
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Money deducted from account but didn't not received ticket on 3 Nov 2022 around 8.25
Need refund
Ixigo customer support has been notified about the posted complaint.
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    S
    Sunny Kumar Ray
    from SHILLONG, Meghalaya
    Nov 3, 2022
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    My name is sunny
    On Thursday around 8.05 pm 2022
    I try to book tickets for patna to Guwahati
    Money got deducted from account but didn't not received ticket
    I need my money back
    Ixigo customer support has been notified about the posted complaint.
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      N
      naikvignesh
      Oct 31, 2022
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      Hi,

      I have booked my ticket from Ixigo portal with SV NAKODA TRAVELS on 6th November. My ticket has been booked, money got deducted from my account but not received any booking confirmation, also in Ixigo portal it is not showing any booking history.

      Please find the transaction no below.
      [protected]
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Issue was resolved hence please ignore the complaint
      Reply
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        I
        india22
        Oct 29, 2022
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        IXIGO - did not REFUND full money when airline cancels flight. Bank receives partial amount.

        Website: IXIGO.com

        I booked Madurai to Ahmedabad flight ticket using IXIGO. The airline canceled the flight. I ask for a full refund of my money. The partial amount shows up in my bank statement. I asked for a full refund. I provided them with bank statement also as proof. Still, they did not refund my full money. I called their customer support so many times but no resolution. All proofs are there that IXIGO never refunded full amount. First they confuse everybody...
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        A
        Aparna Sahni
        from Ambala, Haryana
        Oct 28, 2022
        Resolved
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        Resolved

        Website: Ixigo

        My money was debited but the 2 tickets were not booked and i lost Rs 3810.38
        +1 photos
        Oct 29, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
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          S
          Shabu69
          from Ernakulam, Kerala
          Oct 27, 2022
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          I have been following up for my refund for the cancelled PNR [protected] since 2020 and no refund received as of today.
          Ixigo customer support has been notified about the posted complaint.
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            F
            Fheba
            Oct 27, 2022
            Resolved
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            Resolved

            I am Fheba, I have booked 1 tatkal ticket through ixigo app on 24 October 2022. The Tatkal ticket has waiting list TQWL 22 .Due to this I wasn't able to travel . Then, as per the Tatkal rules, any Tatkal waiting ticket if not confirmed seat then the amount will refunded to the customer by automatically cancelling the ticket. But I didn’t get the amount. Can you help me. If this is the case, I would never use ixigo app again.
            +3 photos
            Dec 4, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Oct 28, 2022
            Ixigo Customer Care's response             Hi Fheba, the refund is processed by IRCTC 72 hours after the travel date. The refund was processed to your ixigo money max account on 27 Oct 2022, 13:23
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              W
              wittyeoja
              Oct 26, 2022
              Resolved
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              Resolved

              I was booking tickets from Tatanagar to Bangalore on October 26th 2022 and the app was not working at all.
              After the payment was transacted the irctc login page capcha had some issues because of which I couldn't login and the booking failed.
              After which I tried to transfer the amount in the ixigo money max to my bank account but on further checking I found that it hasn't been refunded.
              I strictly want my refund at the very earliest. Otherwise there might be consequences.
              Nov 28, 2022
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Oct 28, 2022
              Ixigo Customer Care's response               Hey there, please write to us at www.ixigo.com.trainhelp for assistance if you are still unable to transfer the amount to payment source.
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                V
                vijiviswa
                from Salem, Tamil Nadu
                Oct 25, 2022
                Resolved
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                Resolved

                [protected].48am)
                [protected]
                Today i booked train ticket (Departure) for 6 peoples (12675 Kovai express[protected] through ixigo, my money was debited through gpay but i did't got any mail or confirmation.
                I want my money back or tick confirmation.
                Please kindly help us. Below i mentioned my transaction details.
                UPI transaction ID :[protected]
                To: ixigo Ixigo.[protected]@axisbank
                From: MRS UMAMAHESWARI V ( Indian Overseas Bank)
                [protected]@okhdfcbank
                google Transaction ID : CICAgJDq2tLJXg
                Nov 28, 2022
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Oct 28, 2022
                Ixigo Customer Care's response                 Hey there, we are unable to see any successful payment at our end. Could you please share the details at www.ixigo.com/trainhelp if it is not yet refunded?
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                  M
                  Mohith7891
                  from Jangareddygudem, Andhra Pradesh
                  Oct 25, 2022
                  Resolved
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                  Resolved

                  Hi, I'm Mohith.
                  I have been booking tickets in ixigo recently from a few months. Today I booked a ticket from eluru to Chennai Central, I had done my payment and it is successful, but at login page it appeared as server error and in booking transaction it shows the booking is pending...
                  +1 photos
                  Dec 10, 2022
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 28, 2022
                  Ixigo Customer Care's response                   Hey there, the refund was credited to your ixigo money max account and was transferred to payment source on 25th Oct.
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                    B
                    Bharath saie
                    Oct 21, 2022
                    Resolved
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                    Resolved

                    I have booked tickets from renigunta to vishakapatnam . The ticket was not booked but the amount was deducted..
                    and also the amount was not refunded back still.. so please relsove my issue

                    My booking id : IXITRS[protected]
                    Dec 1, 2022
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 28, 2022
                    Ixigo Customer Care's response                     Hey there, we can see the refund was successful to ixigo money max account. Let us know for anything else.
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                      A
                      Asferoz
                      from Thiruvarur, Tamil Nadu
                      Oct 20, 2022
                      Resolved
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                      Resolved

                      I’ve paid a amount of 363.33 for train ticket at 11:15 am today and yet I haven’t received any details about my train trip neither e-ticket send to my mail. Kindly resolve this problem or refund my money as soon as possible.
                      +2 photos
                      Dec 1, 2022
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 28, 2022
                      Ixigo Customer Care's response                       Hye there, we can see the refund was successful on 21st Oct with bank ARN[protected]
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                        A
                        Allvina
                        Oct 19, 2022
                        Resolved
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                        Resolved

                        Address: India

                        I had booked a train ticket from chengannur to krishnarajapuram for 28th and the money has been deducted and later it says transaction failed . Now it says refund within 5-7 days. Please do refund my money back 865rs .
                        I've also attached the screenshots of my payment and ixigo's lies.
                        +2 photos
                        Nov 28, 2022
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 28, 2022
                        Ixigo Customer Care's response                         Hey there, the amount was refunded to the payment source on 19th Oct with bank ARN[protected]
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                          G
                          GauravDere
                          from Mumbai, Maharashtra
                          Oct 16, 2022
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra

                          Hi Team,

                          I booked ticket from Mumbai to Bali and Bali to Mumbai.

                          Date entered was 25th December 2022 to 31st December 2022.

                          But ticket got booked from 25th December 2022 to 31st January 2023.

                          After few days when I checked the ticket I got to know this issue.

                          I re confirmed that there is an issue with their app when I tried reschedule my tickets. Even after selecting 31 December I got a mail that my rescheduling is raised for 30th December. I have the proof for the same. (Attached with the time when mail received)

                          In the name of rescheduling I was charged initially an amount of 14448. Ixigo promised me that they will book tickets within 2 hrs.

                          After 4 hrs ixigo came back saying I need to pay extra ₹ 2307.

                          After 40 mins again I got a call for paying ₹17000 as some extra rescheduling charges.

                          This issue was with their app, where dates were getting automatically changed.
                          +3 photos
                          Nov 30, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 28, 2022
                          Ixigo Customer Care's response                           We can see our team has already checked and advised on this. The ticket was rescheduled to requested date and revised ticket was shared.
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                            A
                            Anshu@801
                            from Patna, Bihar
                            Oct 12, 2022
                            Resolved
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                            Resolved

                            Hello Sir,
                            I am booking a train ticket from Mirzapur to Patna Journey Date 17.10.2022 my money Rs 573 is deducted in my account UPI Reference Code is[protected] but ticket is not showing. So please help me and kindly provide my ticket
                            Nov 28, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 28, 2022
                            Ixigo Customer Care's response                             Please reach out to us via www.ixigo.com/help for assistance.
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                              I
                              iamsyedsahil
                              from LUCKNOW, Uttar Pradesh
                              Oct 12, 2022
                              Resolved
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                              Resolved

                              Please bring into your attention that yesterday i booked a ticket for BAREILLY TO LKO. while i completed the booking the money was debited from my account and ticket was not issued and the portal automatically closes.
                              train number and my all other transaction credentials are as below. I am attaching my google pay transaction slip for further reference..
                              Account name: Zia ul haque
                              Mail id : ar.[protected]@gmail.com
                              Phone : [protected]
                              transaction completion time: oct 11, 2022 at 07:27 pm
                              ixigo train trip ID: IXITRS[protected]
                              +1 photos
                              Nov 28, 2022
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 28, 2022
                              Ixigo Customer Care's response                               Hi there, the refund was successful to your ixigo money max account. Let us know for any further assistance.
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                                S
                                sushil joshi 2a
                                Oct 10, 2022
                                Resolved
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                                Resolved

                                Website: www.ixigo.com

                                I had transferred money from ixigo money to my bank account, on website it is showing that money has been transferred to bank but is have been 3 days but i didn't receive that amount in my bank.
                                Nov 30, 2022
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 28, 2022
                                Ixigo Customer Care's response                                 Hey, please reach out to us via www.ixigo.com/help for assistance.
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                                  V
                                  Valtreyak
                                  from Hyderabad, Telangana
                                  Oct 10, 2022
                                  Resolved
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                                  Resolved

                                  I have done a payment of 1216 for a bus ticket at 11:40 am today and i haven't Received any details of the bus or the trip as such. Neither the e ticket was sent to my mail. so kindly resolve this or refund the money asap.
                                  +1 photos
                                  Oct 10, 2022
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  I have done a payment of for a train ticket at 11.48 am today and i haven't Received any details of the train or the trip as such. Neither the e ticket was sent to my mail. so kindly resolve this or refund the money asap.

                                  Money got deducted but never received ticket details - Comment #4065502 - Image #0
                                  Reply
                                  vijiviswa's reply, Oct 25, 2022
                                  user id umavisu123@okhdfc
                                  vijiviswa's reply, Oct 25, 2022
                                  Thank you my money is refunded successfully.
                                  Helpful
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                                  2 found this helpful
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                                    R
                                    Rishkesh
                                    from kolkata, West Bengal
                                    Oct 9, 2022
                                    Resolved
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                                    Resolved

                                    I Rishkesh Mishra have booked a Ticket Delhi to Godhra 19020
                                    Amount 1704 deducted from my Bank account.
                                    I want my money back as soon as possible
                                    Nov 29, 2022
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 28, 2022
                                    Ixigo Customer Care's response                                     Hey there, please reach out to us via www.ixigo.com/help for any assistance
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                                      N
                                      [email protected]
                                      Oct 9, 2022
                                      Resolved
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                                      Resolved

                                      Address: India

                                      Above subject I have Tatkal train ticket booked by ixigo train mobile app.but free cancellation plan charge applying but I don't want this plan but not customer service and support how to cancel this free cancellation plan and money refund.lost my money.
                                      Dec 1, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 28, 2022
                                      Ixigo Customer Care's response                                       Hey there, please reach out to us via www.ixigo.com/help for any assistance
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