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3.4
Updated: Nov 15, 2025
Complaints 2427
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1521
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906
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Ixigo reviews & complaints page 19

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R
Rtrishi
Jun 9, 2022
Resolved
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Address: new jawahar nagar, h.no 206

I book my ticket of 4 June 2022 in jaipur to hisar rs 239, in upi my upi id no is [protected] but my refund not transfer in my accounts
My trip id no.IXITR[protected]
Plz refund my money
+1 photos
Jul 13, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jun 09, 2022
Ixigo Customer Care's response The amount was refunded to ixigo money max account and was later transfered to payment source with bank ARN[protected]
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    S
    Shaik hussainnnn
    from Hyderabad, Andhra Pradesh
    Jun 8, 2022
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    Address: 9 3 238 F 18, SN Villa, Akbarpura, Tolichowki

    I booked my ticket Few days back from Kachiguda to nizzuddin on 9th June
    After chat been prepared my ticket status is waiting list ..
    Please do help and refund my money
    Ixigo customer support has been notified about the posted complaint.
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    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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      S
      SHAIK IMRAN AHMED
      Jun 8, 2022
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      [protected]
      Above is the transaction I'd kindly make refund amount 941 rupees
      Ixigo customer support has been notified about the posted complaint.
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      Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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        A
        arvind3152
        from Kadiri, Andhra Pradesh
        Jun 7, 2022
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        Address: H.no 339 purani basti suthanla, Chopasni road

        Unable to cancel train ticket from source ( ixigo)
        Ixigo customer support has been notified about the posted complaint.
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        Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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          S
          Sushpendra
          from Thane, Maharashtra
          Jun 7, 2022
          Resolved
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          Resolved

          Address: Thane

          I not getting my refund my ticket number is IXITR[protected]
          Jun 9, 2022
          Complaint marked as Resolved 
          I have received my refund thank you
          Ixigo customer support has been notified about the posted complaint.
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          Hi, we are getting this checked and will have this resolved for you.
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            Z
            Zillakami
            from Jorhat, Assam
            Jun 2, 2022
            Resolved
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            Resolved

            Address: Logix Blossom county, noida sector 137

            I booked one ticket from delhi to mumbai for 31st may 2022, for the train no. 12954. Due to waitlist of my ticket i cancelled the ticket, and refund of 5210 was processed and the expected refund time was 31st may till 6 pm, but, today is 2nd june 2022 and i haven't received the refund yet, the customer care of ixigo is not even replying my text and they don't have any helpline no. On their app or website. I need my refund asap, my booking ID is IXITR[protected].
            +1 photos
            Jul 5, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jun 03, 2022
            Ixigo Customer Care's response             Hey, apologies for the inconvenience caused. We have raised this internally to check and refund shall be credited within 2-3 days.
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              P
              Pradeep Bhushan verma
              Jun 2, 2022
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              On26may 2022tkt.not booked but money deducted 1606.
              Till today 2june money is not refunded in my account.
              Very very poor service of ixigo
              Pbverma
              Ixigo id--IXITR[protected]
              Mail id- [protected]@gmail.com
              Ixigo customer support has been notified about the posted complaint.
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              Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                V
                Vasudev Rathod
                Jun 1, 2022
                Resolved
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                Resolved

                I was booking a train but due to not remembering the IRCTC I'd and password I cancelled it and the refund came in my ixigo money max wallet but I applied for refund in my bank account after they told me that it will be refunded to your bank account till 6:00 pm and at 9:00 pm I was given a message that It has been successfully credited to your UPI ... But I haven't received any money yet. Kindly help me.
                +1 photos
                Jun 11, 2022
                Complaint marked as Resolved 
                Thanks. My refund is completed
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Jun 03, 2022
                Ixigo Customer Care's response                 Hey, the refund was successful with bank ARN[protected], kindly check with your bank customer care for further assistance.
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                  A
                  Ajaymessi004
                  from Atarra, Uttar Pradesh
                  May 31, 2022
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                  My name is Ajay on 19 May I booked the tickets PNR: [protected], but my tickets were cancelled and the refund is not initiated yet. I reached to the 24x7 customer chat but no response. I want my money back.
                  Ixigo customer support has been notified about the posted complaint.
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                    S
                    SamlinJenifer
                    May 30, 2022
                    Resolved
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                    Resolved

                    Address: 5/9b old post office street, Koodan kulam, Near to kasthuri hospital
                    Website: IXIGO

                    Ixigo detucted money from my account but I am not yet received ticket.i attached evidence below.kindly take a decision.
                    +1 photos
                    May 31, 2022
                    Complaint marked as Resolved 
                    Ixigo return my money to my account.better service ixigo
                    Ixigo customer support has been notified about the posted complaint.
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                    Ixigo detucted money from my account but I am not yet received ticket.i attached evidence below.kindly take a decision

                    Bus ticket confirm issue - Comment #4005695 - Image #0
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                      S
                      SamlinJenifer
                      May 30, 2022
                      Resolved
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                      Resolved

                      Address: 5/9b old post office street, Koodan kulam, Near to kasthuri hospital
                      Website: Ixigo

                      They deducted money from my account but I am not received any bus ticket. Please concern my complaint and take action.
                      +1 photos
                      May 31, 2022
                      Complaint marked as Resolved 
                      IXIGO return my tickets money to my account . better service
                      Ixigo customer support has been notified about the posted complaint.
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                        J
                        JNKarga
                        May 30, 2022
                        Resolved
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                        Resolved

                        I cancelled two tickets on 27th and the app showed refund will be processed by 1 p.m of same day. When did not recieve anything I contacted customer care they told me to wait 48 hours so I did. Now they are avoiding me by closing my chats without letting me reply. My cancelled trips ID IXITR[protected] and IXITR[protected] . Very horrible experience. When will I ever get my money. As a student this is really frustrating as I had to be in Delhi for exams.
                        May 31, 2022
                        Complaint marked as Resolved 
                        I recieved the full refund amount today, 31/05/2022 23:31 . I want to Thank you guys at consumer complaints for making my voice heard.
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        May 31, 2022
                        Ixigo Customer Care's response                         We regret the inconvenience caused, we are getting this checked and the refund shall be processed to the payment source within the next 2-3 days.
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                          S
                          Sonyass
                          May 28, 2022
                          Resolved
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                          Resolved

                          Address: Ixigo
                          Website: consumercompomplaints.in

                          I booked two tickets and I cancelled both of ticket yesterday . I didn't recieve money yet
                          Mobile number [protected]
                          +2 photos
                          May 28, 2022
                          Complaint marked as Resolved 
                          [email protected] Mobile number : 9356842411
                          Ixigo customer support has been notified about the posted complaint.
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                            S
                            Sudarsun Nayak
                            May 27, 2022
                            Resolved
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                            Resolved

                            Address: Mumbai

                            Pl call me my registration number.
                            Jul 4, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            May 28, 2022
                            Ixigo Customer Care's response                             Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                              S
                              Sukhjeet K Ranade
                              May 25, 2022
                              Resolved
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                              Resolved

                              I tried to book a ticket through Ixigo on[protected] using Paytm UPI. The amount was deducted from the linked Bank but Ixigo shows payment failed. Even after six months, the money has not been refunded back to my account. Payment Details
                              03-Nov-21
                              (03-Nov-2021)
                              TO TRANSFER
                              UPI/DR/[protected]/LE TRA
                              VE/SBIN/letravenue/ixigo
                              TRANSFER TO 5097692
                              162098
                              1, 166.03

                              I have trip details and all other necessary proofs for my claim.
                              Please REFUND my money.
                              +2 photos
                              Jul 1, 2022
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              May 25, 2022
                              Ixigo Customer Care's response                               Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                V
                                VijayVMali
                                from Jalgaon, Maharashtra
                                May 23, 2022
                                Resolved
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                                Resolved

                                Address: Tapeshwar Nagar, Lohara

                                Dear Team,
                                I was booked my Train Ticket From Nandurbar to Jalgaon on Dt 16 April 2022 of Rs. 137.83/- but ticket was not booked and amount also not refund kindly refund my amount
                                +1 photos
                                Jun 29, 2022
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                May 25, 2022
                                Ixigo Customer Care's response                                 Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                  S
                                  Shubyzzzz
                                  from Pune, Maharashtra
                                  May 22, 2022
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                                  Website: Ixigo

                                  No money being refunded on ixigo ticket booking
                                  Ixigo customer support has been notified about the posted complaint.
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                                  Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                    S
                                    Swattik
                                    from Kolkata, West Bengal
                                    May 22, 2022
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                                    My booking with TRIP ID: IXITR[protected] has already been cancelled by me on 15th May. Ixigo told me that I'll receive ny refund by 18th May. But still, I have not received the refund money which is ₹10540. Pls look into this matter as early as possible, otherwise I will be convinced to take steps against Ixigo.
                                    Ixigo customer support has been notified about the posted complaint.
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                                    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                      J
                                      Jenniferanna
                                      May 22, 2022
                                      Resolved
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                                      Resolved

                                      I tried booking 3 tickets for 23 Monday 2022 in vanchinadu express. But money was credited but no ticket was issued. Then after sometime they credited my money as ixigo money so I used it to rebook. But again it the money was used but no booking was done. It showed 'booking oemding'. I tried booking again and the same thing happened. So 496 Rupees was credited from my account. But no tickets were booked. I need a refund, what should I do?
                                      May 22, 2022
                                      Complaint marked as Resolved 
                                      They refunded the money in my ixigo account after an hour. Also the customer care called me.
                                      Ixigo customer support has been notified about the posted complaint.
                                      May 22, 2022
                                      Updated by Jenniferanna                                       The two Booking ids were
                                      IXITR[protected]
                                      IXITR[protected]
                                      View replies
                                      I was booking a train ticket through ixigo application and during payment via upi mode (Amazon pay) my payment was successful of amount INR 508 but ticket was not booked neither there was any confirmation of booking failed in the trip history.

                                      Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked

                                      Train ticket booking pending but money was deducted two times - Comment #4002511 - Image #0
                                      Train ticket booking pending but money was deducted two times - Comment #4002511 - Image #1
                                      Reply
                                      I ve booked train ticket but not confirmed by IRTC. So I ve taken one more ticket from station. pls refund the my ticket amout.
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                                        S
                                        Swattik
                                        from Kolkata, West Bengal
                                        May 21, 2022
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                                        I have cancelled my booking on 15th May. But till now I haven't recieved my refund money. It was supposed to reach my bank by 18th May. But I didn't receive it at all. Kindly look into this matter before I take any step.
                                        Ixigo customer support has been notified about the posted complaint.
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                                        Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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