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3.5
Updated: Apr 16, 2026
Complaints 2446
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1588
Unresolved
858
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Ixigo reviews & complaints page 19

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A
Arvind _Chaudhary_
Jun 23, 2022
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My train tickets were in waiting List . So I didn’t travel on train and I want refund for my tickets . I request you to please proceed refund for my tickets train DATE-16/6/22.
Aug 14, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Jun 23, 2022
Updated by Arvind _Chaudhary_ PNR NUMBER [protected]
Verified Support
Jul 13, 2022
Ixigo Customer Care's response Hi Arvind, this was a partially confirmed ticket and in case such cases either the ticket has to be cancelled or a TDR has to be filed at least 30 minutes prior to the departure. If a TDR was not filed, refund will not be applicable as per IRCTC rules.
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    D
    David B. Shrestha
    Jun 23, 2022
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    Resolved

    I had a balance ixigo money max of rupees 1, 272, which I requested to be transfered to my UPI ID on the 22nd of June. The transfer was supposed to be completed by 6 pm on the same day, but it has been more than 24 hours since and it has not reached my UPI address, yet it has been debited from my ixigo money max account which now shows a balance of zero. I need the 1, 272 to either be reflected in my UPI address ASAP, or it needs to be credited back to my ixigo account.
    Jun 24, 2022
    Complaint marked as Resolved 
    The money had finally been refunded to my UPI address, and the company sent an email
    Ixigo customer support has been notified about the posted complaint.
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    sir maine 25 may ko ek ticket cancel kiya tha . maine balance ko UPI address par transafar kar diya lekin abhi tak balance mere account me nahi aaya hai . maine customer care se baat kiya to o bole 14 days wait karu .
    lekin 14 day se adhik din ho gya hai lekin abhi tak balance mere account me nahi aaya hai .
    sir plz bataye mujhe
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      V
      viswamdv
      from Chennai, Tamil Nadu
      Jun 22, 2022
      Resolved
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      Resolved

      I booked a Train Ticket with PNR No. [protected] for Travel from Coimbatore Jn. to Chennai Central on 27th June, 2022. I have been trying to cancel this Ticket. When I tried to cancel through IRCTC, I was asked to contact IXIGO. At IXIGO, I was asked to open the PNR details and then click CANCEL. I do not find the CANCEL Button on the Site. I do not find CONTACT details to request for HELP. There are only FAQs which do not help. I request you to assist me in resolving this issue and help me to complete the CANCLLATION process.
      Jul 31, 2022
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Jun 27, 2022
      Ixigo Customer Care's response       The refund was successful on 23rd June with bank ARN AXISCN[protected] and should be credited by tomorrow.
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        S
        Sheeba christi
        Jun 21, 2022
        Resolved
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        Resolved

        Hi
        I have booked a flight from trichy to chennai for 17th June. Then i have rescheduled for 22nd june. But it didn’t reflect in my ixigo app. But still i got the updated airline ticket from airline. Today i have cancelled the ticket in airlines. But I didn’t get my refund amount.
        PNR : HIG6XY
        Jul 28, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Jun 27, 2022
        Ixigo Customer Care's response         Kindly note PNR HIG6XY was not canceled and the status of the PNR is flown. Please recheck and connect with us via Helpline[protected] for assistance.
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          G
          Ganeswar16
          from Bilaspur, Chhattisgarh
          Jun 20, 2022
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          Address: BILASPUR CHHATTISGARH
          Website: [email protected] (ixigo Customer Service ID)

          Booked ticket on 16th May 2022 having PNR [protected] of Rs, 1571. However an extra amount of Rs. 1571 was also deducted and no failed transaction shown in IRCTC account. For refund of an amount of Rs. 1571 I contact IRCTC but they informed me that the amount will be refunded by IXIGO. I have attached the bank narration with details of payment made. Please refund the amount of Rs. 1571 as early as possible.
          16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIMK8 TRANSFER TO 1, 571.00
          16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIXC4 TRANSFER TO 1, 571.00
          Ixigo customer support has been notified about the posted complaint.
          Jun 20, 2022
          Updated by Ganeswar16           Booked ticket on 16th May 2022 having PNR [protected] of Rs, 1571. However an extra amount of Rs. 1571 was also deducted and no failed transaction shown in IRCTC account. For refund of an amount of Rs. 1571 I contact IRCTC but they informed me that the amount will be refunded by IXIGO. I have attached the bank narration with details of payment made. Please refund the amount of Rs. 1571 as early as possible.
          16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIMK8 TRANSFER TO 1, 571.00
          16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIXC4 TRANSFER TO 1, 571.00
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            I
            Ixigi customer care helpline number 765-3893-820 all type information payment refund related
            Jun 20, 2022
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            Cool and friendly interface for new bookings and managing bookings.

            liked the free cancellation options provided while booking for saving money on last minute cancellations due to any change in travel plans and help with instant refunds
            Ixigo customer support has been notified about the posted complaint.
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              M
              maluram
              Jun 19, 2022
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              Address: Uttarakhand India

              Argent Emergency
              Ixigo customer support has been notified about the posted complaint.
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                E
                elizabeth23
                Jun 19, 2022
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                Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

                Hi, the train was cancelled itself on 18 June and my tickets were in waiting list. so kindly refund my money back.
                Booking ID: IXITR[protected]
                12801 Purushottam Exp
                PNR: [protected]
                ELIZABETH PRASAD
                Payment ID - W3EK9D81DEKEMQWUUD
                Ixigo customer support has been notified about the posted complaint.
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                  E
                  elizabeth23
                  Jun 19, 2022
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                  Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

                  Hi, I would like to let you know that the train was cancelled on Jun 18 in the morning itself but till now I have not received my refund for it.
                  It was mentioned train was cancelled due to unavoidable circumstances.
                  So kindly refund my money back on priority.
                  Booking ID: IXITR[protected]
                  12801 Purushottam Exp PNR: [protected] Sun, 19 Jun
                  Payment ID - W3EV1TNGI7QHJM2DF0
                  Ixigo customer support has been notified about the posted complaint.
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                    K
                    Kumar 76R
                    Jun 17, 2022
                    Resolved
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                    Resolved

                    Sar Maine Mahalaxmi travels mein dosa tu Lucknow ke liye bus book karvai thi usmein dosa ka time 5:40 tha FIR 2:00 baje maine cancel karvai to usmein mujhe zero refund Mila lekin cancellation policy jab Maine dekha tha cancel karne se pahle usmein 50% return dikha raha tha lekin mujhe zero refund kyon Mila
                    Jul 24, 2022
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Jun 17, 2022
                    Updated by Kumar 76R                     No reply

                    Verified Support
                    Jun 18, 2022
                    Ixigo Customer Care's response                     Please reach out to us via www.ixigo.com/trainhelp.
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                      B
                      Bhumikaaa16
                      Jun 17, 2022
                      Resolved
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                      Resolved

                      I’ve booked ticket for Pune 14/06/2022 but ticket was not confirmed so it was cancelled automatically and i’ve got message from railways that it’ll be refunded back within 3 days but it’s not reflecting yet.
                      Jul 19, 2022
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 18, 2022
                      Ixigo Customer Care's response                       The refund was successful with bank ARN[protected] on 17th June.
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                        B
                        Baljeet Muchhal
                        from Pune, Maharashtra
                        Jun 16, 2022
                        Resolved
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                        Resolved

                        I booked the ticket with reference number -- IF[protected]. I purchased the ixigo assured benefit as well, as it protect the cancellation charges.
                        I had to cancel my onwards flight and as per their communication the amount should have been refunded within 7 business days but it's already 10 business days passed by and amount is not refunded although airline already refunded the amount and customer care executives keeps giving the same reply that their is some technical issue and on asking the about the exact issue they don't give any proper reply.
                        Jun 17, 2022
                        Complaint marked as Resolved 
                        Refund processed
                        Ixigo customer support has been notified about the posted complaint.
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                          M
                          Mahendra369
                          Jun 16, 2022
                          Resolved
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                          Resolved

                          Address: Old gajuwaka

                          Dear sir
                          Visakhapatnam to piduguralla train ticket booking 2 ticket s .but 1 ticket confirm, 1 ticket waiting list .but waiting list amount not refund my account.
                          Train no: 12703
                          PNR:[protected]
                          Name s: Malladi Mahendra (confirm)
                          Malladi Kalpana ( waiting list)
                          Please check the once again.
                          Thank you.
                          Jul 23, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Jun 16, 2022
                          Updated by Mahendra369                           Please refund my amount
                          Verified Support
                          Jun 18, 2022
                          Ixigo Customer Care's response                           Hi Mahendra, for partially confirmed ticket either a TDR has to be filed or the ticket has to be cancelled at least 30 minutes prior to the departure.
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                            F
                            Fcdctv
                            from Indore, Madhya Pradesh
                            Jun 15, 2022
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                            Address: Srinagar

                            For refund policy, for booking, exchange ticket, any type of problem solve Call to our executives Helpline Number +09382+1975+35
                            Ixigo customer support has been notified about the posted complaint.
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                              Z
                              Zompire
                              from Hyderabad, Telangana
                              Jun 12, 2022
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                              Address: Hyderabad

                              My booking was cancelled and the cash was added to ixigo max, when i refunded it, it said the money was transferred and i did not receive it yet
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                V
                                vishalpatidar
                                from Indore, Madhya Pradesh
                                Jun 12, 2022
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                                You are not cancel my booking
                                Because i booked bus wrong time
                                So i cancel but the booking is not cancel by your app
                                Ixigo customer support has been notified about the posted complaint.
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                                  J
                                  joshirakesh0101
                                  from Ghaziabad, Uttar Pradesh
                                  Jun 11, 2022
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                                  Hi,

                                  I cancelled a flight from delhi to bangalore and while cancelling the flight airlines cancellation charge was 3000rs. But when when they initiated the refund they deducted 3672rs. The refund amount I was about to receive was 2355rs but they are transferring only 1683rs. Could you please look into this. Thanks!
                                  Ixigo customer support has been notified about the posted complaint.
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                                  Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                    @
                                    @Ajitmehta
                                    Jun 11, 2022
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                                    Resolved

                                    HI, i had booked tickets from BANGALORE TO MYSURU ON 02/05/2022 MORNING AT 09:55 AM . booking agent was PAYTM and the money got Debited from my DBS BANK account and was Paid to Le Travenues Technology Private Limited . but before i could get the confirmation about the ticket the page got refersh and i could not getbthe tickets. kindly refund my amount at the earliest.
                                    order id - 20LODUWBSW6XM916NSO
                                    UPI REF NO[protected]
                                    Jul 25, 2022
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 13, 2022
                                    Ixigo Customer Care's response                                     Hi Ajit, amount is auto refunded to payment source or ixigo money account incase of booking failures and should be credited already. Please check and let us know if not yet credited.
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                                      R
                                      Rtrishi
                                      Jun 9, 2022
                                      Resolved
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                                      Resolved

                                      Address: new jawahar nagar, h.no 206

                                      I book my ticket of 4 June 2022 in jaipur to hisar rs 239, in upi my upi id no is [protected] but my refund not transfer in my accounts
                                      My trip id no.IXITR[protected]
                                      Plz refund my money
                                      Jul 13, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 09, 2022
                                      Ixigo Customer Care's response                                       The amount was refunded to ixigo money max account and was later transfered to payment source with bank ARN[protected]
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                                        S
                                        Shaik hussainnnn
                                        from Hyderabad, Andhra Pradesh
                                        Jun 8, 2022
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                                        Address: 9 3 238 F 18, SN Villa, Akbarpura, Tolichowki

                                        I booked my ticket Few days back from Kachiguda to nizzuddin on 9th June
                                        After chat been prepared my ticket status is waiting list ..
                                        Please do help and refund my money
                                        Ixigo customer support has been notified about the posted complaint.
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                                        Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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