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3.4
Updated: Jan 28, 2026
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Ixigo reviews & complaints page 19

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G
Ganeswar16
from Bilaspur, Chhattisgarh
Jun 20, 2022
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Address: BILASPUR CHHATTISGARH
Website: [email protected] (ixigo Customer Service ID)

Booked ticket on 16th May 2022 having PNR [protected] of Rs, 1571. However an extra amount of Rs. 1571 was also deducted and no failed transaction shown in IRCTC account. For refund of an amount of Rs. 1571 I contact IRCTC but they informed me that the amount will be refunded by IXIGO. I have attached the bank narration with details of payment made. Please refund the amount of Rs. 1571 as early as possible.
16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIMK8 TRANSFER TO 1, 571.00
16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIXC4 TRANSFER TO 1, 571.00
Ixigo customer support has been notified about the posted complaint.
Jun 20, 2022
Updated by Ganeswar16 Booked ticket on 16th May 2022 having PNR [protected] of Rs, 1571. However an extra amount of Rs. 1571 was also deducted and no failed transaction shown in IRCTC account. For refund of an amount of Rs. 1571 I contact IRCTC but they informed me that the amount will be refunded by IXIGO. I have attached the bank narration with details of payment made. Please refund the amount of Rs. 1571 as early as possible.
16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIMK8 TRANSFER TO 1, 571.00
16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIXC4 TRANSFER TO 1, 571.00
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    Ixigi customer care helpline number 765-3893-820 all type information payment refund related
    Jun 20, 2022
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    Cool and friendly interface for new bookings and managing bookings.

    liked the free cancellation options provided while booking for saving money on last minute cancellations due to any change in travel plans and help with instant refunds
    Ixigo customer support has been notified about the posted complaint.
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      M
      maluram
      Jun 19, 2022
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      Address: Uttarakhand India

      Argent Emergency
      Ixigo customer support has been notified about the posted complaint.
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        E
        elizabeth23
        Jun 19, 2022
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        Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

        Hi, the train was cancelled itself on 18 June and my tickets were in waiting list. so kindly refund my money back.
        Booking ID: IXITR[protected]
        12801 Purushottam Exp
        PNR: [protected]
        ELIZABETH PRASAD
        Payment ID - W3EK9D81DEKEMQWUUD
        Ixigo customer support has been notified about the posted complaint.
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          E
          elizabeth23
          Jun 19, 2022
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          Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

          Hi, I would like to let you know that the train was cancelled on Jun 18 in the morning itself but till now I have not received my refund for it.
          It was mentioned train was cancelled due to unavoidable circumstances.
          So kindly refund my money back on priority.
          Booking ID: IXITR[protected]
          12801 Purushottam Exp PNR: [protected] Sun, 19 Jun
          Payment ID - W3EV1TNGI7QHJM2DF0
          Ixigo customer support has been notified about the posted complaint.
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            K
            Kumar 76R
            Jun 17, 2022
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            Resolved

            Sar Maine Mahalaxmi travels mein dosa tu Lucknow ke liye bus book karvai thi usmein dosa ka time 5:40 tha FIR 2:00 baje maine cancel karvai to usmein mujhe zero refund Mila lekin cancellation policy jab Maine dekha tha cancel karne se pahle usmein 50% return dikha raha tha lekin mujhe zero refund kyon Mila
            Jul 24, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Jun 17, 2022
            Updated by Kumar 76R             No reply

            Verified Support
            Jun 18, 2022
            Ixigo Customer Care's response             Please reach out to us via www.ixigo.com/trainhelp.
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              B
              Bhumikaaa16
              Jun 17, 2022
              Resolved
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              Resolved

              I’ve booked ticket for Pune 14/06/2022 but ticket was not confirmed so it was cancelled automatically and i’ve got message from railways that it’ll be refunded back within 3 days but it’s not reflecting yet.
              Jul 19, 2022
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jun 18, 2022
              Ixigo Customer Care's response               The refund was successful with bank ARN[protected] on 17th June.
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                B
                Baljeet Muchhal
                from Pune, Maharashtra
                Jun 16, 2022
                Resolved
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                Resolved

                I booked the ticket with reference number -- IF[protected]. I purchased the ixigo assured benefit as well, as it protect the cancellation charges.
                I had to cancel my onwards flight and as per their communication the amount should have been refunded within 7 business days but it's already 10 business days passed by and amount is not refunded although airline already refunded the amount and customer care executives keeps giving the same reply that their is some technical issue and on asking the about the exact issue they don't give any proper reply.
                Jun 17, 2022
                Complaint marked as Resolved 
                Refund processed
                Ixigo customer support has been notified about the posted complaint.
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                  M
                  Mahendra369
                  Jun 16, 2022
                  Resolved
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                  Resolved

                  Train ticket cancel but my not refund.

                  Address: Old gajuwaka

                  Dear sir
                  Visakhapatnam to piduguralla train ticket booking 2 ticket s .but 1 ticket confirm, 1 ticket waiting list .but waiting list amount not refund my account.
                  Train no: 12703
                  PNR:[protected]
                  Name s: Malladi Mahendra (confirm)
                  Malladi Kalpana ( waiting list)
                  Please check the once again.
                  Thank you....
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                  F
                  Fcdctv
                  from Indore, Madhya Pradesh
                  Jun 15, 2022
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                  Address: Srinagar

                  For refund policy, for booking, exchange ticket, any type of problem solve Call to our executives Helpline Number +09382+1975+35
                  Ixigo customer support has been notified about the posted complaint.
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                    Z
                    Zompire
                    from Hyderabad, Telangana
                    Jun 12, 2022
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                    Address: Hyderabad

                    My booking was cancelled and the cash was added to ixigo max, when i refunded it, it said the money was transferred and i did not receive it yet
                    Ixigo customer support has been notified about the posted complaint.
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                    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                      V
                      vishalpatidar
                      from Indore, Madhya Pradesh
                      Jun 12, 2022
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                      You are not cancel my booking
                      Because i booked bus wrong time
                      So i cancel but the booking is not cancel by your app
                      Ixigo customer support has been notified about the posted complaint.
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                        J
                        joshirakesh0101
                        from Ghaziabad, Uttar Pradesh
                        Jun 11, 2022
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                        Hi,

                        I cancelled a flight from delhi to bangalore and while cancelling the flight airlines cancellation charge was 3000rs. But when when they initiated the refund they deducted 3672rs. The refund amount I was about to receive was 2355rs but they are transferring only 1683rs. Could you please look into this. Thanks!
                        Ixigo customer support has been notified about the posted complaint.
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                        Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                          @
                          @Ajitmehta
                          Jun 11, 2022
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                          Resolved

                          HI, i had booked tickets from BANGALORE TO MYSURU ON 02/05/2022 MORNING AT 09:55 AM . booking agent was PAYTM and the money got Debited from my DBS BANK account and was Paid to Le Travenues Technology Private Limited . but before i could get the confirmation about the ticket the page got refersh and i could not getbthe tickets. kindly refund my amount at the earliest.
                          order id - 20LODUWBSW6XM916NSO
                          UPI REF NO[protected]
                          Jul 25, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 13, 2022
                          Ixigo Customer Care's response                           Hi Ajit, amount is auto refunded to payment source or ixigo money account incase of booking failures and should be credited already. Please check and let us know if not yet credited.
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                            R
                            Rtrishi
                            Jun 9, 2022
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                            Resolved

                            Address: new jawahar nagar, h.no 206

                            I book my ticket of 4 June 2022 in jaipur to hisar rs 239, in upi my upi id no is [protected] but my refund not transfer in my accounts
                            My trip id no.IXITR[protected]
                            Plz refund my money
                            Jul 13, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 09, 2022
                            Ixigo Customer Care's response                             The amount was refunded to ixigo money max account and was later transfered to payment source with bank ARN[protected]
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                              S
                              Shaik hussainnnn
                              from Hyderabad, Andhra Pradesh
                              Jun 8, 2022
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                              Address: 9 3 238 F 18, SN Villa, Akbarpura, Tolichowki

                              I booked my ticket Few days back from Kachiguda to nizzuddin on 9th June
                              After chat been prepared my ticket status is waiting list ..
                              Please do help and refund my money
                              Ixigo customer support has been notified about the posted complaint.
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                              Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                S
                                SHAIK IMRAN AHMED
                                Jun 8, 2022
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                                [protected]
                                Above is the transaction I'd kindly make refund amount 941 rupees
                                Ixigo customer support has been notified about the posted complaint.
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                                Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                  A
                                  arvind3152
                                  from Kadiri, Andhra Pradesh
                                  Jun 7, 2022
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                                  Address: H.no 339 purani basti suthanla, Chopasni road

                                  Unable to cancel train ticket from source ( ixigo)
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                                  Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                    S
                                    Sushpendra
                                    from Thane, Maharashtra
                                    Jun 7, 2022
                                    Resolved
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                                    Resolved

                                    Address: Thane

                                    I not getting my refund my ticket number is IXITR[protected]
                                    Jun 9, 2022
                                    Complaint marked as Resolved 
                                    I have received my refund thank you
                                    Ixigo customer support has been notified about the posted complaint.
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                                    Hi, we are getting this checked and will have this resolved for you.
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                                      Z
                                      Zillakami
                                      from Jorhat, Assam
                                      Jun 2, 2022
                                      Resolved
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                                      Resolved

                                      Address: Logix Blossom county, noida sector 137

                                      I booked one ticket from delhi to mumbai for 31st may 2022, for the train no. 12954. Due to waitlist of my ticket i cancelled the ticket, and refund of 5210 was processed and the expected refund time was 31st may till 6 pm, but, today is 2nd june 2022 and i haven't received the refund yet, the customer care of ixigo is not even replying my text and they don't have any helpline no. On their app or website. I need my refund asap, my booking ID is IXITR[protected].
                                      Jul 5, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 03, 2022
                                      Ixigo Customer Care's response                                       Hey, apologies for the inconvenience caused. We have raised this internally to check and refund shall be credited within 2-3 days.
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