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3.4
Updated: Aug 23, 2025
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Ixigo reviews & complaints page 19

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A
Ajaymessi004
from Atarra, Uttar Pradesh
May 31, 2022
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My name is Ajay on 19 May I booked the tickets PNR: [protected], but my tickets were cancelled and the refund is not initiated yet. I reached to the 24x7 customer chat but no response. I want my money back.
Ixigo customer support has been notified about the posted complaint.
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    SamlinJenifer
    May 30, 2022
    Resolved
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    Resolved

    Address: 5/9b old post office street, Koodan kulam, Near to kasthuri hospital
    Website: IXIGO

    Ixigo detucted money from my account but I am not yet received ticket.i attached evidence below.kindly take a decision.
    +1 photos
    May 31, 2022
    Complaint marked as Resolved 
    Ixigo return my money to my account.better service ixigo
    Ixigo customer support has been notified about the posted complaint.
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    Ixigo detucted money from my account but I am not yet received ticket.i attached evidence below.kindly take a decision

    Bus ticket confirm issue - Comment #4005695 - Image #0
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      S
      SamlinJenifer
      May 30, 2022
      Resolved
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      Address: 5/9b old post office street, Koodan kulam, Near to kasthuri hospital
      Website: Ixigo

      They deducted money from my account but I am not received any bus ticket. Please concern my complaint and take action.
      +1 photos
      May 31, 2022
      Complaint marked as Resolved 
      IXIGO return my tickets money to my account . better service
      Ixigo customer support has been notified about the posted complaint.
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        J
        JNKarga
        May 30, 2022
        Resolved
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        Resolved

        I cancelled two tickets on 27th and the app showed refund will be processed by 1 p.m of same day. When did not recieve anything I contacted customer care they told me to wait 48 hours so I did. Now they are avoiding me by closing my chats without letting me reply. My cancelled trips ID IXITR[protected] and IXITR[protected] . Very horrible experience. When will I ever get my money. As a student this is really frustrating as I had to be in Delhi for exams.
        May 31, 2022
        Complaint marked as Resolved 
        I recieved the full refund amount today, 31/05/2022 23:31 . I want to Thank you guys at consumer complaints for making my voice heard.
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        May 31, 2022
        Ixigo Customer Care's response         We regret the inconvenience caused, we are getting this checked and the refund shall be processed to the payment source within the next 2-3 days.
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          S
          Sonyass
          May 28, 2022
          Resolved
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          Resolved

          Address: Ixigo
          Website: consumercompomplaints.in

          I booked two tickets and I cancelled both of ticket yesterday . I didn't recieve money yet
          Mobile number [protected]
          +2 photos
          May 28, 2022
          Complaint marked as Resolved 
          [email protected] Mobile number : 9356842411
          Ixigo customer support has been notified about the posted complaint.
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            S
            Sudarsun Nayak
            May 27, 2022
            Resolved
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            Resolved

            Address: Mumbai

            Pl call me my registration number.
            Jul 4, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            May 28, 2022
            Ixigo Customer Care's response             Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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              S
              Sukhjeet K Ranade
              May 25, 2022
              Resolved
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              Resolved

              I tried to book a ticket through Ixigo on[protected] using Paytm UPI. The amount was deducted from the linked Bank but Ixigo shows payment failed. Even after six months, the money has not been refunded back to my account. Payment Details
              03-Nov-21
              (03-Nov-2021)
              TO TRANSFER
              UPI/DR/[protected]/LE TRA
              VE/SBIN/letravenue/ixigo
              TRANSFER TO 5097692
              162098
              1, 166.03

              I have trip details and all other necessary proofs for my claim.
              Please REFUND my money.
              +2 photos
              Jul 1, 2022
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              May 25, 2022
              Ixigo Customer Care's response               Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                V
                VijayVMali
                from Jalgaon, Maharashtra
                May 23, 2022
                Resolved
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                Resolved

                Address: Tapeshwar Nagar, Lohara

                Dear Team,
                I was booked my Train Ticket From Nandurbar to Jalgaon on Dt 16 April 2022 of Rs. 137.83/- but ticket was not booked and amount also not refund kindly refund my amount
                +1 photos
                Jun 29, 2022
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                May 25, 2022
                Ixigo Customer Care's response                 Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                  S
                  Shubyzzzz
                  from Pune, Maharashtra
                  May 22, 2022
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                  Website: Ixigo

                  No money being refunded on ixigo ticket booking
                  Ixigo customer support has been notified about the posted complaint.
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                  Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                    S
                    Swattik
                    from Kolkata, West Bengal
                    May 22, 2022
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                    My booking with TRIP ID: IXITR[protected] has already been cancelled by me on 15th May. Ixigo told me that I'll receive ny refund by 18th May. But still, I have not received the refund money which is ₹10540. Pls look into this matter as early as possible, otherwise I will be convinced to take steps against Ixigo.
                    Ixigo customer support has been notified about the posted complaint.
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                    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                      J
                      Jenniferanna
                      May 22, 2022
                      Resolved
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                      Resolved

                      I tried booking 3 tickets for 23 Monday 2022 in vanchinadu express. But money was credited but no ticket was issued. Then after sometime they credited my money as ixigo money so I used it to rebook. But again it the money was used but no booking was done. It showed 'booking oemding'. I tried booking again and the same thing happened. So 496 Rupees was credited from my account. But no tickets were booked. I need a refund, what should I do?
                      May 22, 2022
                      Complaint marked as Resolved 
                      They refunded the money in my ixigo account after an hour. Also the customer care called me.
                      Ixigo customer support has been notified about the posted complaint.
                      May 22, 2022
                      Updated by Jenniferanna                       The two Booking ids were
                      IXITR[protected]
                      IXITR[protected]
                      View replies
                      I was booking a train ticket through ixigo application and during payment via upi mode (Amazon pay) my payment was successful of amount INR 508 but ticket was not booked neither there was any confirmation of booking failed in the trip history.

                      Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked

                      Train ticket booking pending but money was deducted two times - Comment #4002511 - Image #0
                      Train ticket booking pending but money was deducted two times - Comment #4002511 - Image #1
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                      I ve booked train ticket but not confirmed by IRTC. So I ve taken one more ticket from station. pls refund the my ticket amout.
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                        S
                        Swattik
                        from Kolkata, West Bengal
                        May 21, 2022
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                        I have cancelled my booking on 15th May. But till now I haven't recieved my refund money. It was supposed to reach my bank by 18th May. But I didn't receive it at all. Kindly look into this matter before I take any step.
                        Ixigo customer support has been notified about the posted complaint.
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                        Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                          A
                          AbuthahirMusthafa
                          May 21, 2022
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                          I have booked train ticket via Ixigo. I have paid ticket money via UPI.[Booking id - IXITR[protected]].My amount was deducted and it was said "Enter irctc password to get tickets" .I have provided my password and clicked on Submit. I got Server lost page and didn't received tickets.
                          Ixigo customer support has been notified about the posted complaint.
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                          Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                            D
                            Devyanit
                            May 21, 2022
                            Resolved
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                            Resolved

                            I had booked tickets for 11039 for 24 may 2022
                            And 11040 for 26 may 2022.
                            I cancelled it on 15 may 2022 on same day of booking.
                            Expected refund date was 18 may 2022
                            I use all refund policy.
                            I also ordered food for these journeys .
                            Still I didn't get my refund.
                            Total amount 5479+5424+1878+1860=14641 rs
                            (Excluding food.)
                            When wil I get my refund?
                            +2 photos
                            Jul 1, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            May 25, 2022
                            Ixigo Customer Care's response                             Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                              P
                              Priya28472
                              from Surat, Gujarat
                              May 20, 2022
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                              Address: 125 Laxmi nagar bamroli road surat

                              This is my transaction ID :
                              T2205201741459517675101

                              I tried to book tickets on 20 may 2022
                              From Surat to vadodara

                              Transaction done and amount deducted from my bank account and tickets is not booked

                              Please do kindly look towards this on immediate basis
                              Ixigo customer support has been notified about the posted complaint.
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                              Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                              aieo
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                                D
                                DrMagesh
                                May 18, 2022
                                Resolved
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                                Resolved

                                We recently booked a bus ticket via ixigo app for 2 persons from Chennai to coimbatore.payment completed via Gpay but we didn't get any reply mail from ixigo side and not showing the ticket in the app also...tried for ticket cancellation but there is no proper customer care mail or number. kindly refund the amount.
                                Gpay orderID : 235GCCSKARCRLWSJ3EK
                                Date of transaction : 18.05.2022
                                Time : 8:33PM
                                +1 photos
                                Jun 22, 2022
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                May 22, 2022
                                Ixigo Customer Care's response                                 We trust this is resolved and refunded, Please reach out to us at www.ixigo.com/help for further help.
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                                  S
                                  Satish2402
                                  May 18, 2022
                                  Resolved
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                                  Resolved

                                  Website: www.ixigo.com

                                  I have tried to book a train ticket through IXIGO website without an account / Login in the same and later it was redirected to IRCTC website for further process of booking.

                                  Due to personal reasons I would like to cancel the ticket, hence I tried to cancel the ticket in IRCTC but it shows that the booking is not made in IRCTC, hence it cannot be cancelled.

                                  Again I have tried to cancel the ticket through IXIGO but it shows no booking have been made yet.

                                  I Need your support in resolving the issue and refund is done to me.
                                  +3 photos
                                  May 18, 2022
                                  Complaint marked as Resolved 
                                  Issue was not resolved yet. Still the same is being shown.
                                  Ixigo customer support has been notified about the posted complaint.
                                  May 18, 2022
                                  Updated by Satish2402                                   Issue is still not resolved. Need support on the same.

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                                    B
                                    Bhumikaaa16
                                    May 18, 2022
                                    Resolved
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                                    Resolved

                                    I booked my ticket for 11/05/2022 but it was canceled because it wasn’t confirmed but now refund is not reflecting on my account It’s showing that it has been transferred from money max to my account but I couldn’t find any refund from your side kindly look into this matter.
                                    +2 photos
                                    Jun 17, 2022
                                    Complaint marked as Resolved 
                                    Resolved
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 22, 2022
                                    Ixigo Customer Care's response                                     Debit card refund can take upto 7 days from date of initiation. Please reach out to us at www.ixigo.com/help if it is not yet refunded.
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                                      M
                                      Mithun Ganguly
                                      May 17, 2022
                                      Resolved
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                                      Resolved

                                      Website: www.ixigo.com/?utm_source=Google_Search&utm_medium=paid_search_google&utm_campaign=Ixigo_Brand&gclid=CjwKCAjwj42UBhAAEiwACIhADqb_KfsDdjSr2LZIYSufsIdN_yM2BcqKx87u241J_QbGm3qVKj9wHhoCM4EQAvD_BwE

                                      I was booking my train ticket and made payments, my amount was deducted but tickets were not booked or any confirmation from ixigo came. I have made two payments on night 15 May and morning 16 May. I am yet to receive any refund against the payment made. There is no update from the service provider or from bank.
                                      +2 photos
                                      Jun 30, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 22, 2022
                                      Ixigo Customer Care's response                                       Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                        Ç
                                        Çhãrlìë Débñãth
                                        May 17, 2022
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                                        Address: Tripura ,Agartala,

                                        Iam From Agartala Tripura I have booked A train ticket From Ixigo but due to some landslides The Route from Agartala To Sealdah is blocked So I thought to Go by Airways But When i have seen That from agartala to kolkata per person is ₹5234 I Was Really Shocked That on the Month of January I Have travelled The same flight With ₹1529 Now iam strucked in agartala and I have an important work in kolkata But due to Increase in fare rate I am Strucked in agartala . Now The bus from Agartala to guwahati is also Blocked so iam Totally Confused That how can i come to kolkata .
                                        "I REQUEST TO IXIGO AND AAI AUTHORITY TO REDUCE THE FARE ATLEAST TILL ₹3000 IAM STRUCKED IN AGARTALA"
                                        I have trust that Ixigo Will Do something for my problem
                                        Ixigo customer support has been notified about the posted complaint.
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