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Updated: Aug 23, 2025
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Ixigo reviews & complaints page 18

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M
maluram
Jun 19, 2022
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Address: Uttarakhand India

Argent Emergency
Ixigo customer support has been notified about the posted complaint.
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    E
    elizabeth23
    Jun 19, 2022
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    Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

    Hi, the train was cancelled itself on 18 June and my tickets were in waiting list. so kindly refund my money back.
    Booking ID: IXITR[protected]
    12801 Purushottam Exp
    PNR: [protected]
    ELIZABETH PRASAD
    Payment ID - W3EK9D81DEKEMQWUUD
    Ixigo customer support has been notified about the posted complaint.
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      elizabeth23
      Jun 19, 2022
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      Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

      Hi, I would like to let you know that the train was cancelled on Jun 18 in the morning itself but till now I have not received my refund for it.
      It was mentioned train was cancelled due to unavoidable circumstances.
      So kindly refund my money back on priority.
      Booking ID: IXITR[protected]
      12801 Purushottam Exp PNR: [protected] Sun, 19 Jun
      Payment ID - W3EV1TNGI7QHJM2DF0
      Ixigo customer support has been notified about the posted complaint.
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        K
        Kumar 76R
        Jun 17, 2022
        Resolved
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        Resolved

        Sar Maine Mahalaxmi travels mein dosa tu Lucknow ke liye bus book karvai thi usmein dosa ka time 5:40 tha FIR 2:00 baje maine cancel karvai to usmein mujhe zero refund Mila lekin cancellation policy jab Maine dekha tha cancel karne se pahle usmein 50% return dikha raha tha lekin mujhe zero refund kyon Mila
        +1 photos
        Jul 24, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Jun 17, 2022
        Updated by Kumar 76R         No reply

        Verified Support
        Jun 18, 2022
        Ixigo Customer Care's response         Please reach out to us via www.ixigo.com/trainhelp.
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          B
          Bhumikaaa16
          Jun 17, 2022
          Resolved
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          Resolved

          I’ve booked ticket for Pune 14/06/2022 but ticket was not confirmed so it was cancelled automatically and i’ve got message from railways that it’ll be refunded back within 3 days but it’s not reflecting yet.
          +1 photos
          Jul 19, 2022
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Jun 18, 2022
          Ixigo Customer Care's response           The refund was successful with bank ARN[protected] on 17th June.
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            B
            Baljeet Muchhal
            from Pune, Maharashtra
            Jun 16, 2022
            Resolved
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            Resolved

            I booked the ticket with reference number -- IF[protected]. I purchased the ixigo assured benefit as well, as it protect the cancellation charges.
            I had to cancel my onwards flight and as per their communication the amount should have been refunded within 7 business days but it's already 10 business days passed by and amount is not refunded although airline already refunded the amount and customer care executives keeps giving the same reply that their is some technical issue and on asking the about the exact issue they don't give any proper reply.
            Jun 17, 2022
            Complaint marked as Resolved 
            Refund processed
            Ixigo customer support has been notified about the posted complaint.
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              M
              Mahendra369
              Jun 16, 2022
              Resolved
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              Resolved

              Train ticket cancel but my not refund.

              Address: Old gajuwaka

              Dear sir
              Visakhapatnam to piduguralla train ticket booking 2 ticket s .but 1 ticket confirm, 1 ticket waiting list .but waiting list amount not refund my account.
              Train no: 12703
              PNR:[protected]
              Name s: Malladi Mahendra (confirm)
              Malladi Kalpana ( waiting list)
              Please check the once again.
              Thank you....
              +1 photos
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              F
              Fcdctv
              from Indore, Madhya Pradesh
              Jun 15, 2022
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              Address: Srinagar

              For refund policy, for booking, exchange ticket, any type of problem solve Call to our executives Helpline Number +09382+1975+35
              Ixigo customer support has been notified about the posted complaint.
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                Z
                Zompire
                from Hyderabad, Telangana
                Jun 12, 2022
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                Address: Hyderabad

                My booking was cancelled and the cash was added to ixigo max, when i refunded it, it said the money was transferred and i did not receive it yet
                Ixigo customer support has been notified about the posted complaint.
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                Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                  V
                  vishalpatidar
                  from Indore, Madhya Pradesh
                  Jun 12, 2022
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                  You are not cancel my booking
                  Because i booked bus wrong time
                  So i cancel but the booking is not cancel by your app
                  +1 photos
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                    J
                    joshirakesh0101
                    from Ghaziabad, Uttar Pradesh
                    Jun 11, 2022
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                    Hi,

                    I cancelled a flight from delhi to bangalore and while cancelling the flight airlines cancellation charge was 3000rs. But when when they initiated the refund they deducted 3672rs. The refund amount I was about to receive was 2355rs but they are transferring only 1683rs. Could you please look into this. Thanks!
                    Ixigo customer support has been notified about the posted complaint.
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                    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                      @
                      @Ajitmehta
                      Jun 11, 2022
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                      Resolved

                      HI, i had booked tickets from BANGALORE TO MYSURU ON 02/05/2022 MORNING AT 09:55 AM . booking agent was PAYTM and the money got Debited from my DBS BANK account and was Paid to Le Travenues Technology Private Limited . but before i could get the confirmation about the ticket the page got refersh and i could not getbthe tickets. kindly refund my amount at the earliest.
                      order id - 20LODUWBSW6XM916NSO
                      UPI REF NO[protected]
                      +1 photos
                      Jul 25, 2022
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 13, 2022
                      Ixigo Customer Care's response                       Hi Ajit, amount is auto refunded to payment source or ixigo money account incase of booking failures and should be credited already. Please check and let us know if not yet credited.
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                        R
                        Rtrishi
                        Jun 9, 2022
                        Resolved
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                        Resolved

                        Address: new jawahar nagar, h.no 206

                        I book my ticket of 4 June 2022 in jaipur to hisar rs 239, in upi my upi id no is [protected] but my refund not transfer in my accounts
                        My trip id no.IXITR[protected]
                        Plz refund my money
                        +1 photos
                        Jul 13, 2022
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 09, 2022
                        Ixigo Customer Care's response                         The amount was refunded to ixigo money max account and was later transfered to payment source with bank ARN[protected]
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                          S
                          Shaik hussainnnn
                          from Hyderabad, Andhra Pradesh
                          Jun 8, 2022
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                          Address: 9 3 238 F 18, SN Villa, Akbarpura, Tolichowki

                          I booked my ticket Few days back from Kachiguda to nizzuddin on 9th June
                          After chat been prepared my ticket status is waiting list ..
                          Please do help and refund my money
                          Ixigo customer support has been notified about the posted complaint.
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                          Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                            S
                            SHAIK IMRAN AHMED
                            Jun 8, 2022
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                            [protected]
                            Above is the transaction I'd kindly make refund amount 941 rupees
                            Ixigo customer support has been notified about the posted complaint.
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                            Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                              A
                              arvind3152
                              from Kadiri, Andhra Pradesh
                              Jun 7, 2022
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                              Address: H.no 339 purani basti suthanla, Chopasni road

                              Unable to cancel train ticket from source ( ixigo)
                              Ixigo customer support has been notified about the posted complaint.
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                              Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                S
                                Sushpendra
                                from Thane, Maharashtra
                                Jun 7, 2022
                                Resolved
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                                Resolved

                                Address: Thane

                                I not getting my refund my ticket number is IXITR[protected]
                                Jun 9, 2022
                                Complaint marked as Resolved 
                                I have received my refund thank you
                                Ixigo customer support has been notified about the posted complaint.
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                                Hi, we are getting this checked and will have this resolved for you.
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                                  Z
                                  Zillakami
                                  from Jorhat, Assam
                                  Jun 2, 2022
                                  Resolved
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                                  Resolved

                                  Address: Logix Blossom county, noida sector 137

                                  I booked one ticket from delhi to mumbai for 31st may 2022, for the train no. 12954. Due to waitlist of my ticket i cancelled the ticket, and refund of 5210 was processed and the expected refund time was 31st may till 6 pm, but, today is 2nd june 2022 and i haven't received the refund yet, the customer care of ixigo is not even replying my text and they don't have any helpline no. On their app or website. I need my refund asap, my booking ID is IXITR[protected].
                                  +1 photos
                                  Jul 5, 2022
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 03, 2022
                                  Ixigo Customer Care's response                                   Hey, apologies for the inconvenience caused. We have raised this internally to check and refund shall be credited within 2-3 days.
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                                    P
                                    Pradeep Bhushan verma
                                    Jun 2, 2022
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                                    On26may 2022tkt.not booked but money deducted 1606.
                                    Till today 2june money is not refunded in my account.
                                    Very very poor service of ixigo
                                    Pbverma
                                    Ixigo id--IXITR[protected]
                                    Mail id- [protected]@gmail.com
                                    Ixigo customer support has been notified about the posted complaint.
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                                    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                      V
                                      Vasudev Rathod
                                      Jun 1, 2022
                                      Resolved
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                                      Resolved

                                      I was booking a train but due to not remembering the IRCTC I'd and password I cancelled it and the refund came in my ixigo money max wallet but I applied for refund in my bank account after they told me that it will be refunded to your bank account till 6:00 pm and at 9:00 pm I was given a message that It has been successfully credited to your UPI ... But I haven't received any money yet. Kindly help me.
                                      +1 photos
                                      Jun 11, 2022
                                      Complaint marked as Resolved 
                                      Thanks. My refund is completed
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 03, 2022
                                      Ixigo Customer Care's response                                       Hey, the refund was successful with bank ARN[protected], kindly check with your bank customer care for further assistance.
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