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Ixigo Complaints & Reviews

www.ixigo.com

3.5

Updated: Jul 4, 2026

Complaints 2448

Resolved

1588

Unresolved

860

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Ixigo reviews & complaints page 18

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Bengaluru to Bhubaneshwar flight cancelled by airline in Jan 2022 due to operational reasons.
Airline confirmed on refund
Stuck at ixigo

Their response: Since airline cancellation charge is higher than refund amount.
But airline cancelled it and already initiated refund to ixigo.

Booking ID: IF[protected]
Refund amount: 2723 INR.
Unable to reach their customer care team.

PNR: UF4QJR

Oct 18, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2022

Ixigo Customer Care's response Kindly note that the amount you paid was after a discount of INR 415 while the original airfare was paid to the airline. The airline refund value and the refund to you will differ based on the discount availed at the time of booking. The amount refunded by the airline was INR 508 which was adjusted with the discount value 415 and ixigo cancellation fee.

Verified Support

Sep 12, 2022

Ixigo Customer Care's response THe refund for the actual paid amount INR 2308 is initiated against booking ID IF[protected] and it will be credited in 5-7 days.

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Madurai to bengaluru flight cancelled by airline.
Airline confirmed on refund
Stuck at ixigo

Their response: Since airline cancellation charge is higher than refund amount.
But airline provided me a voucher of cancellation charge and rest amount was credited back to ixigo.

Booking ID: IF[protected].
Unable to reach their customer care team.
As per airline, the amount other than cancellation charge which was converted as voucher is to be returned by ixigo.

PNR: ONM3GT

Oct 20, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2022

Ixigo Customer Care's response Kindly note that the amount you paid was after a discount of INR 415 while the original airfare was paid to the airline. The airline refund value and the refund to you will differ based on the discount availed at the time of booking. The amount refunded by the airline was INR 508 which was adjusted with the discount value 415 and ixigo cancellation fee.

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Hello, I booked 2 tickets from gkp to delhi in humsafar express on 4 September 2022 payment 2826 Rupees has been sucessful but after some time they sent me a message your ticket booking has been failed so they sent my money into ixigo money max so I transferred money 2826 rupees into my account they said your money has been successfully transferred in my account by 5 sep 2022 by 2:00AM but stil not receive any refund in my account. I have also contact there customer care but also your money has been transferred.

Sep 9, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Sep 07, 2022

Updated by amitkushwahaz Please give my money back

Verified Support

Sep 09, 2022

Ixigo Customer Care's response The refund is already transferred with ARN[protected]. Please check with your bank customer care or UPI service provider. Let us know via www.ixigo.com/help for any assistance.

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V

Vishalyadav29kk

from Mumbai, Maharashtra

Dec 18, 2022

My ticket is not confirmed I request refund but it's not come my account why so complete transaction please cheak and resolve

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Hello guys, I booked my ticket yesterday 10.05 am and I canceled my ticket amount is transferred to ixigo money, and I transfer my money from ixigo to my gpay upi id. They told that amount will be receives on September 5 2.00 am . I booked at 10.05 am .how it's possible to refund my money at 2.00 am .please return back my money.

Oct 10, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2022

Ixigo Customer Care's response We are unable to locate your details. Please reach out to us via www.ixigo.com/help.

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A

amitkushwahaz

from Gorakhpur, Uttar Pradesh

Sep 7, 2022

I have also same problem suffering from 3 days

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I have booked train waiting ticket from ixigo on date 30.08.2022 from LTT to SNDD. When charts prepared out of 3 tickets 1 was confirmed and others were still in waiting list.
As per the rules if tickets are in waiting list after chart prepared should automatically get cancelled and refund should be provided.

I have not recieved anything about cancellation of waiting list tickets ajd refund.

Pnr : [protected]

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2022

Ixigo Customer Care's response The PNR was partially confirmed for 1 passenger and TDR had to be filed or the ticket had to be cancelled upto 30 mins prior to the train departure as per IRCTC rules. TIcket is cancelled automatically if all the passengers in a PNR are waitlisted.

Sep 09, 2022

Updated by Ak4799 Is it compulsory to file tdr if ticket is in waiting list?

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Ixigo Customer Care

from Gurugram, Haryana

Feb 18, 2023

Verified Support

Hey, we hope you query was resolved, please let us know if you still need any assistance.

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I Gunasekhar tried to book a bus ticket
money got deducted but the ticket is not comformed

orange travels
vij to vellore
Transaction id:T2209042004568600475270

Oct 10, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2022

Ixigo Customer Care's response Hi, amount for failed booking is auto refunded. Please connect with us via www.ixigo.com/help for any assistance.

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I have purchased 5 tickets on 2nd september 2022 from Howrah to Puri for 14th November 2022 online from ixigo. But the booking has failed and I transfer my money from ixigo money accounts Rs. 5459/- to my bank account from where I purchased the tickets. Ixigo has send me in whatsapp that my money is already credited to my bank account but in reality till date my money is not transfered yet to my bank account. When I call to their customer care number they told me that within 72 hours it will be transfered. Now today i.e on 4th september 2022 they are telling that it will take 7 days. When I ask them to provide me the transaction ID if they transfer my money to my bank account they fail to provide me the same. Please take necessary action against ixigo, so, I can refund my money from ixigo.

Oct 10, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response Hey there, please connect with us via www.ixigo.com/help for assistance.

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IXIGO APP GOOD OR FRAUD
I booked ticket 42 days ago, from tvc to tup I got PQWL FOR 4 passengers, still now no change in Status, normaly atleast from PQWL 1, 23, 4 TO RAC should come in a month, still no change, always same pqwl 1234. Now train departure getting near. Note -I paid extra amount 320 for cancellation for full refund. It seems it force me to cancel, , so I wont get my 320, looks like fraud, kindly clarrify ixigo??

Oct 8, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response Hi, the confirmation of a waitlisted ticket is upto sole discretion of IRCTC and depends on seat/berth availability. Ticket if not confirmed till chart preparation will be auto refunded in 72 hours after the travel date.

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I had a cancelled booking by ixigo
Booking id IF[protected]
ARN 74332742243224200888323

The refund was processed on 31st August
I am yet to receive the refund
Bank has also told me that the refund amount has not been credited to the account from where the payment was made
I want ixigo to please urgently look into the matter.

Oct 10, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response Hi Suparna, ARN 74332742243224200888323 is sufficient proof that amount was successfully refunded. If the amount is not yet reflecting, we request you to kindly check with your bank customer care for the exact status using the mentioned ARN.

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While booking ticket, for payment it navigate to gpay after the payment, it returns ticket is not booked, no trips available it shown

Oct 15, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Sep 02, 2022

Updated by Suganya273 Payment details

Verified Support

Sep 05, 2022

Ixigo Customer Care's response Hey there, the refund for said payment was processed to your ixigo money max account and it has been transferred to payment source. Let us know for anything else.

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N

Naveen Boxer

Sep 7, 2022

I cancelled my booking ticket ID IXITRS[protected]

The refund was processed on 6th August 2022
I am yet to receive the refund
Bank has also told me that the refund amount has not been credited to the account from where the payment was made
I want ixigo to please urgently look into the matter...

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Address: Mandi Himachal Pradesh

I only want my money back and also want to file a case this useless app who making fool the people with their terms and conditions.

Oct 6, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response Hey, we can see the refund was successful on 1st September with bank ARN[protected], let us know for any further assistance.

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I, parvindar kaur, was trying to book a train ticket on 30.08.2003 and i selected the upi option. After getting the QR code, i payed through Paytm but my payment was not reflected in the booking window and the booking window timer ran out. i got no train booking info after that.

I request a refund because no train ticket got booked.

Oct 6, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response Hi Parvinder, the payment was captured after a delay of 1-2 days and refund was initiated. The refund has failed mutliple times due to some issue. As per confirmation from the payment gateway and the bank the refund will be credited within 5-7 days. We regret the inconvenience caused.

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S

Shruti Anjani

Oct 8, 2022

hi Ixigo, this is shruti i tried to book a train ticket from bangalore to hyderabad and i did the payment but somehow the booking was failed, so i want refund of it..

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Please refer my account is debited Rs.617 debited from my bank account UPI reference no. Ref:[protected]

Requesting to help getting refund of this amount on priority

Name: Miltan Khristi

Oct 28, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response Hey there, we are unable to locate any details. Refund for failed booking is automatically processed same time. Please let us know via www.ixigo.com/help for any assistance.

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Website: www.ixigo.com

Hi i booked 2 rail tickets from ixigo.com from kolkata to durgapur, rajdhani express about 2 months back for rupees 1356 and I paid the money using upi but during the time of IRCTC verification I was not able to remember my password and I could not generate my tickets but the money got deducted from my bank and no tickets were generated i request to kindly look into this matter as soon as possible . This is the third time i am complaining but no action has been taken

Oct 7, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response Hey there, we are unable to locate any details. Refund for failed booking is automatically processed same time. Please let us know via www.ixigo.com/help for any assistance.

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Booked a flight, unfortunately booked a wrong flight and cancelled it immediately. Still 40 days remaining for the departure. But instead of flight cancellations right away the status is still cancelling pending. Havnt received a refund too. Everytime chat with customer care all they say is the same thing over and over. All are robots.

Oct 17, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response Hey, please reach out to us on our 24/7 Helpline[protected] for assistance.

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Sir I wanted to book my seat in 12529 but in a mean time my transaction is expired and amount is deducted. Sir I want to know whether my seat is confirmed or not

Oct 20, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response Hey there, we are unable to locate any details. Refund for failed booking is automatically processed same time. Please let us know via www.ixigo.com/help for any assistance.

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I booked train tickets from ixigo and all were waitlisted even after the chart preparation. It was cancelled by irctc but I didn't received any refund. Please resolve this asap.

Oct 20, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response The refund was successful with bank ARN[protected] on 25th August. Let us know for anything else.

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Payment ID
11B4JOX3UFQ0OSMKGTN
AMOUNT RS 1995.00
Trip ID
IXITRS[protected]
Credit back the amount I need to buy my ticket
I

Oct 7, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Aug 25, 2022

Updated by Erodeboy Need reply from IXIGO immediately

Verified Support

Sep 05, 2022

Ixigo Customer Care's response We are unable to locate any payment for the said amount. Please help us with more details via www.ixigo.com/help.

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My tdr status is showing refund approved in irctc site but ixigo is showing tdr rejected.
Pnr no: [protected]
Date of journey: 20th june 2022

Oct 8, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response The TDR is under investigation by IRCTC and not yet approved or refund by them. Once the refund is processed by IRCTC, it will be automatically refund to your account.

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We have canceled the ticket yesterday but we have not received the refund amount in my account even in ixigo its show the refund is completed but I've not received the said amt in my account even arn no. Is not provided for the refunded transaction...pls look into matter and place get my money credited back.

Oct 11, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2022

Ixigo Customer Care's response We trust the refund was credited, incase of any issue, please connect with us on www.ixigo.com/help

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