Ixigo Complaints & Reviews

Booking ID- IF[protected]

I had booked round way flight from Bengaluru to Kolkata, I have cancelled 30th June Flight From Bengaluru to Kolkata and asked for refund. The airline has already processed the refund. I need to get it from Ixigo

Please make it asap

Aug 18, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2022

Ixigo Customer Care's response The refund was successful on 28th June towards the payment source. Let us know for anything else.

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Sir maine 25 may ko ek ticket cancel kiya tha . maine ixigo max money balance ko UPI address par transafar kar diya lekin abhi tak balance mere account me nahi aaya hai . maine customer care se baat kiya to o bole 14 days wait karu .
lekin 14 day se adhik din ho gya hai lekin abhi tak balance mere account me nahi aaya hai . sir 1 month ho gya lekin abhi tak nahi aaya.
sir plz balance ko my UPI address par transfer kar dijiye
sir plz bataye mujhe

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Aug 19, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2022

Ixigo Customer Care's response The refund was successful with UTR[protected] towards the payment source. Please check with your bank if not yet credited.

Jun 28, 2022

Updated by rajkumarshi86 maine chek kiya hai refund ka paisa bank account me nahi aaya hai

Verified Support

Jul 13, 2022

Ixigo Customer Care's response Kindly check with your bank customer care for further assistance.

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My train tickets were in waiting List . So I didn’t travel on train and I want refund for my tickets . I request you to please proceed refund for my tickets train DATE-16/6/22.

Aug 14, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jun 23, 2022

Updated by Arvind _Chaudhary_ PNR NUMBER [protected]

Verified Support

Jul 13, 2022

Ixigo Customer Care's response Hi Arvind, this was a partially confirmed ticket and in case such cases either the ticket has to be cancelled or a TDR has to be filed at least 30 minutes prior to the departure. If a TDR was not filed, refund will not be applicable as per IRCTC rules.

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I had a balance ixigo money max of rupees 1, 272, which I requested to be transfered to my UPI ID on the 22nd of June. The transfer was supposed to be completed by 6 pm on the same day, but it has been more than 24 hours since and it has not reached my UPI address, yet it has been debited from my ixigo money max account which now shows a balance of zero. I need the 1, 272 to either be reflected in my UPI address ASAP, or it needs to be credited...

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I booked a Train Ticket with PNR No. [protected] for Travel from Coimbatore Jn. to Chennai Central on 27th June, 2022. I have been trying to cancel this Ticket. When I tried to cancel through IRCTC, I was asked to contact IXIGO. At IXIGO, I was asked to open the PNR details and then click CANCEL. I do not find the CANCEL Button on the Site. I do not find CONTACT details to request for HELP. There are only FAQs which do not help. I request you to assist me in resolving this issue and help me to complete the CANCLLATION process.

Jul 31, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2022

Ixigo Customer Care's response The refund was successful on 23rd June with bank ARN AXISCN[protected] and should be credited by tomorrow.

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Hi
I have booked a flight from trichy to chennai for 17th June. Then i have rescheduled for 22nd june. But it didn’t reflect in my ixigo app. But still i got the updated airline ticket from airline. Today i have cancelled the ticket in airlines. But I didn’t get my refund amount.
PNR : HIG6XY

Jul 28, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2022

Ixigo Customer Care's response Kindly note PNR HIG6XY was not canceled and the status of the PNR is flown. Please recheck and connect with us via Helpline[protected] for assistance.

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Address: BILASPUR CHHATTISGARH

Website: [email protected] (ixigo Customer Service ID)

Booked ticket on 16th May 2022 having PNR [protected] of Rs, 1571. However an extra amount of Rs. 1571 was also deducted and no failed transaction shown in IRCTC account. For refund of an amount of Rs. 1571 I contact IRCTC but they informed me that the amount will be refunded by IXIGO. I have attached the bank narration with details of payment made. Please refund the amount of Rs. 1571 as early as possible.
16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIMK8 TRANSFER TO 1, 571.00
16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIXC4 TRANSFER TO 1, 571.00

Ixigo customer support has been notified about the posted complaint.

Jun 20, 2022

Updated by Ganeswar16 Booked ticket on 16th May 2022 having PNR [protected] of Rs, 1571. However an extra amount of Rs. 1571 was also deducted and no failed transaction shown in IRCTC account. For refund of an amount of Rs. 1571 I contact IRCTC but they informed me that the amount will be refunded by IXIGO. I have attached the bank narration with details of payment made. Please refund the amount of Rs. 1571 as early as possible.
16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIMK8 TRANSFER TO 1, 571.00
16 May 2022 TO TRANSFER-INB IXIGO BILL_RTCOI PaymentsWSBI[protected] IGANOZIXC4 TRANSFER TO 1, 571.00

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Cool and friendly interface for new bookings and managing bookings.

liked the free cancellation options provided while booking for saving money on last minute cancellations due to any change in travel plans and help with instant refunds

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Address: Uttarakhand India

Argent Emergency

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Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

Hi, the train was cancelled itself on 18 June and my tickets were in waiting list. so kindly refund my money back.
Booking ID: IXITR[protected]
12801 Purushottam Exp
PNR: [protected]
ELIZABETH PRASAD
Payment ID - W3EK9D81DEKEMQWUUD

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Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

Hi, I would like to let you know that the train was cancelled on Jun 18 in the morning itself but till now I have not received my refund for it.
It was mentioned train was cancelled due to unavoidable circumstances.
So kindly refund my money back on priority.
Booking ID: IXITR[protected]
12801 Purushottam Exp PNR: [protected] Sun, 19 Jun
Payment ID - W3EV1TNGI7QHJM2DF0

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Sar Maine Mahalaxmi travels mein dosa tu Lucknow ke liye bus book karvai thi usmein dosa ka time 5:40 tha FIR 2:00 baje maine cancel karvai to usmein mujhe zero refund Mila lekin cancellation policy jab Maine dekha tha cancel karne se pahle usmein 50% return dikha raha tha lekin mujhe zero refund kyon Mila

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Jul 24, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jun 17, 2022

Updated by Kumar 76R No reply

Verified Support

Jun 18, 2022

Ixigo Customer Care's response Please reach out to us via www.ixigo.com/trainhelp.

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I’ve booked ticket for Pune 14/06/2022 but ticket was not confirmed so it was cancelled automatically and i’ve got message from railways that it’ll be refunded back within 3 days but it’s not reflecting yet.

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Jul 19, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2022

Ixigo Customer Care's response The refund was successful with bank ARN[protected] on 17th June.

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I booked the ticket with reference number -- IF[protected]. I purchased the ixigo assured benefit as well, as it protect the cancellation charges.
I had to cancel my onwards flight and as per their communication the amount should have been refunded within 7 business days but it's already 10 business days passed by and amount is not refunded although airline already refunded the amount and customer care executives keeps giving the same reply that their is some technical issue and on asking the about the exact issue they don't give any proper reply.

Jun 17, 2022

Complaint marked as Resolved

Refund processed

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Address: Old gajuwaka

Dear sir
Visakhapatnam to piduguralla train ticket booking 2 ticket s .but 1 ticket confirm, 1 ticket waiting list .but waiting list amount not refund my account.
Train no: 12703
PNR:[protected]
Name s: Malladi Mahendra (confirm)
Malladi Kalpana ( waiting list)
Please check the once again.
Thank you....

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Address: Srinagar

For refund policy, for booking, exchange ticket, any type of problem solve Call to our executives Helpline Number +09382+1975+35

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Address: Hyderabad

My booking was cancelled and the cash was added to ixigo max, when i refunded it, it said the money was transferred and i did not receive it yet

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Ixigo Customer Care

from Gurugram, Haryana

Jun 13, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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You are not cancel my booking
Because i booked bus wrong time
So i cancel but the booking is not cancel by your app

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Hi,

I cancelled a flight from delhi to bangalore and while cancelling the flight airlines cancellation charge was 3000rs. But when when they initiated the refund they deducted 3672rs. The refund amount I was about to receive was 2355rs but they are transferring only 1683rs. Could you please look into this. Thanks!

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Ixigo Customer Care

from Gurugram, Haryana

Jun 13, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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HI, i had booked tickets from BANGALORE TO MYSURU ON 02/05/2022 MORNING AT 09:55 AM . booking agent was PAYTM and the money got Debited from my DBS BANK account and was Paid to Le Travenues Technology Private Limited . but before i could get the confirmation about the ticket the page got refersh and i could not getbthe tickets. kindly refund my amount at the earliest.
order id - 20LODUWBSW6XM916NSO
UPI REF NO[protected]

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Jul 25, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2022

Ixigo Customer Care's response Hi Ajit, amount is auto refunded to payment source or ixigo money account incase of booking failures and should be credited already. Please check and let us know if not yet credited.

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 18

Claim for refund

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Ixigo money max not transferred to UPI address

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Refund for my train tickets

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Ixigo money max refund hasn't reached my UPI even after 24 hours

Cancellation of Train Booking on IRCTC through IXIGO

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Airline ticket refund is needed

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Payment not refunded

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Perfect app for travel plans Great app for travel bookings and a really knowledgeable team to assist when you need support.

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Phone numbers 637=228=5244

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Train cancelled being waitlisted but money not refunded yet

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Refund of my train cancelled

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Bus owner

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Ticket cancelled being waitlisted but money not refunded yet

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Refund for ixigo assured ticket

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Train ticket cancel but my not refund.

Refund policy

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Max money refund not yet received

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Regards cancel my booking

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Refund amount is not correct

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Amount debited but no ticket

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