Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.5
Updated: Apr 16, 2026
Complaints 2446
Resolved
1587
Unresolved
859
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 17

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
NishadN
Aug 21, 2022
Resolved
Report
Copy
Resolved

Address: Haryana

I ll cancel the ticket because of date mistaken i click the cancellation policy still its look like cancellation pending when i get money back to account waiting for your valuable reply
Oct 10, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2022
Ixigo Customer Care's response Please connect with us on www.ixigo.com/help for any assistance.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Nexus302002
    from Vadodara, Gujarat
    Aug 19, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: A-2/445 Reliance township sector-2 vadodara

    I booked a ticket twice of train from Vadodara to Bandra of 30/08/2022 n both of the times the amount got deducted and I didn’t received any email or text msg for the confirmation
    Oct 21, 2022
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Sep 05, 2022
    Ixigo Customer Care's response     Please connect with us on www.ixigo.com/help for any assistance.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      E
      Eliyasbasha_12345
      from Kadapa, Andhra Pradesh
      Aug 14, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: 1/64-2, AKKAYAPALLI NEAR ITI CIRCLE KADAPA, ANDHRA PRADESH
      Website: Nil

      Please refer my account is debited Rs.507 debited from my bank account wide reference no. Ref:[protected]

      requested to help getting refund of this amount on priority

      Name: SHAIK ELIYAS BASHA
      Bank: State Bank of India
      Account No. [protected]
      IFSC: SBIN0000830
      Oct 1, 2022
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Aug 19, 2022
      Ixigo Customer Care's response       Hey, we are unable to see your booking ID, request you to kindly reach out to us via www.ixigo.com/help for assistance.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Prince sharma_52
        from Palwal, Haryana
        Aug 13, 2022
        Resolved
        Report
        Copy
        Resolved

        I cancelled my tickets of Swarna Shatabdi from Lucknow to Aligarh on 12.08.2022, But I didn’t get my refund back of Rs 2200

        Please give my refund of Rs2200 back.
        Sep 21, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Aug 19, 2022
        Ixigo Customer Care's response         Hey, we are unable to see your booking ID, request you to kindly reach out to us via www.ixigo.com/help for assistance.
        View replies
        Ticket booking failed.refund amount not credited in my bank account
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Shriamit
          Aug 10, 2022
          Resolved
          Report
          Copy
          Resolved

          IXITR[protected] is my trip id for the cancelled booking, refund is not getting reflected in my bank account thought refund has been initiated from Ixigo side.
          Sep 13, 2022
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Aug 11, 2022
          Ixigo Customer Care's response           Hey, we are unable to see your booking ID, request you to kindly reach out to us via www.ixigo.com/help for assistance.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            I
            ishadohare
            from MUMBAI, Maharashtra
            Aug 8, 2022
            Resolved
            Report
            Copy
            Resolved

            I was doing train ticket on 8th of aug 2022, while i submitted the amount shown {1973.63 rupees} it deducted but the site automatically closed and money got deducted but not recieved ticket .
            Sep 12, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Aug 11, 2022
            Ixigo Customer Care's response             Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              prasun1
              Aug 2, 2022
              Resolved
              Report
              Copy
              Resolved

              I just booked a ticket from ixigo .
              it deducate amount but i can't see my ticket
              Sep 13, 2022
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Aug 11, 2022
              Ixigo Customer Care's response               Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                ravi rajani bulla
                Aug 2, 2022
                Resolved
                Report
                Copy
                Resolved

                Ixigo transferred ixigo max money to account but not credited in my account please help me
                Sep 13, 2022
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2022
                Ixigo Customer Care's response                 Hey, If the refund is not credited yet, please reach out to us via www.ixigo.com/help for assistance.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  RAWAL RAHUL
                  Jul 31, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  I want my refund for my failed booking
                  Reference no[protected]
                  Sep 13, 2022
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 11, 2022
                  Ixigo Customer Care's response                   Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    dhananjayU
                    from Pune Metropolitan Area, Maharashtra
                    Jul 30, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: INDIA
                    Website: ixigo.com

                    Please refer my account is debited Rs.615 debited from my bank account wide reference no. Ref:- IGAOASOGZ7

                    requested to help getting refund of this amount on priority

                    Name: Dhananjay S Upadhye
                    Bank: State Bank of India
                    Account No. [protected]
                    IFSC: SBIN0010430

                    Thanks.
                    Jul 30, 2022
                    Complaint marked as Resolved 
                    refund will be credit after 12 days
                    Ixigo customer support has been notified about the posted complaint.
                    Jul 30, 2022
                    Updated by dhananjayU                     pl delete my complaint from your end
                    Verified Support
                    Aug 11, 2022
                    Ixigo Customer Care's response                     Thank you for the confirmation, let us know for anything else.
                    Helpful
                    2 other people found this review helpful
                    2 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      AniketYadav448144
                      Jul 30, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Amount deducted from bank account but ticket not booked

                      I booked my tickets from SWM TO NZM(Amount: Rs 2488( on 6 july but the transaction failed and it showed that no amount has been deducted but I recieved a message from my bank that an amount of rs 2488 has been deducted from my account by Ixigo. Though the amount was deducted it showed that my booking has failed. I tried to contact Ixigo customer care where I got the reply that if any amount is deducted it will be refunded in my account till...
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      V
                      Vijaymishra12
                      Jul 28, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      I was booking ticket through web page of ixigo and after paying money page had been refreshed automatically and money deducted and ticket was not booked, i'm not able to track it as well neither in app or phone page.

                      my registered phone number is [protected] and i got a whatsapp message in my number that it will be refunded by 5 pm of 26 july and still it has not been credited.

                      so process my refund as soon as possible
                      Jul 28, 2022
                      Complaint marked as Resolved 
                      i got the refund thanks
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 11, 2022
                      Ixigo Customer Care's response                       Thank you for the confirmation Vijay, let us know for anything else.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        Hansdhwani Dwivedi
                        Jul 28, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Booked train ticket from Bombay to Ahmedabad in Duranto - Booking ID IXITRN[protected]. It showed thar booking failed but the payment has already being processEd. You are requested to kindly look into the matter and resolve the same
                        Sep 2, 2022
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 29, 2022
                        Ixigo Customer Care's response                         Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          rash903
                          Jul 26, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          Hi,
                          On 25/7/22, I booked ticket on ixigo app on train 12629 sampark kranti, from banglore to pune for date 23/08/22.
                          Payment has been completed from my side, but no ticket has been issued. Pls help.
                          Payment amount - rs 2118.29
                          Login no - [protected]
                          Login id -purviraj30
                          UPI Transaction I'd[protected]
                          To - Le Travenues technology pv
                          Sep 5, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 29, 2022
                          Ixigo Customer Care's response                           Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Avinash Dandayat
                            Jul 22, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: G-1 sai kripa tower near sbi atm chang chittar road, beawar

                            I was booked train ticket Ratlam to Beawar train no. 14802 ticket is confirmed but ticketamount 581₹ two time debit. for Phone pay upi.
                            Sep 1, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 29, 2022
                            Ixigo Customer Care's response                             Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              MEHULsagar
                              Jul 20, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Website: Ixigo

                              I booked a bus from agra to jaipur via ixigo app and made a payment of rs 388 via my gpay upi id but when I complete payment my ticket is not showing even not showing any transaction in ixigo app plz refund my amount ASAP I also submit my proff of payment
                              Aug 29, 2022
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 29, 2022
                              Ixigo Customer Care's response                               Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                Deep@ixigo
                                from Delhi, Delhi
                                Jul 19, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                I have been try to book a ticket from shimla to delhi although I proceed to payment money send successfully to ixigo but ticket not booked.so please kindly refund the money it is happened 2 times they received money 2 times of 580 something rupees.
                                Aug 29, 2022
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 29, 2022
                                Ixigo Customer Care's response                                 Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  Bhupi9679
                                  Jul 17, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Hi i booked 2 tickets from SDAH to DGR on 16-07-22 online of 1356 rupees and the money got deducted from my bank account but at the time of irctc login i forgot my irctc password and no tickets were booked from ixigo and till now no refund has been initiated pls do something
                                  Aug 29, 2022
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 29, 2022
                                  Ixigo Customer Care's response                                   Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                                  Aug 29, 2022
                                  Updated by Bhupi9679                                   no i did not recieve it yet
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    Bhupi9679
                                    Jul 16, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Hi i booked 2 tickets from SDAH to DGR on 16/07/22 i put all my credentials right and the money also got deducted from my account (₹1356)and at the end i forgot my irctc password so my tickets did not get confirmed and no refund or ticket came pls do something
                                    Aug 29, 2022
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 29, 2022
                                    Ixigo Customer Care's response                                     Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                                    Aug 29, 2022
                                    Updated by Bhupi9679                                     no i did not get the refund till now
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      shindh
                                      from Malappuram, Kerala
                                      Jul 16, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I had booked a train ticket in 2S from kuttipuram to mangalore but had to cancel it due to some issues.It showed in the ixigo app that the money max amount (Rs184.75)was transferred to my UPI ID but that’s not true since I have not received the refund.It is not visible in my bank statement either.Kindly look into the issue and initiate my refund.
                                      Aug 31, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 29, 2022
                                      Ixigo Customer Care's response                                       Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Priya Communication
                                        1
                                        (2)
                                        Indian Railway Catering & Tourism Corporation [IRCTC]
                                        1
                                        (10879)
                                        Indian Railways
                                        1.3
                                        (6295)