Ixigo Complaints & Reviews

I have booked tickets from renigunta to vishakapatnam . The ticket was not booked but the amount was deducted..
and also the amount was not refunded back still.. so please relsove my issue

My booking id : IXITRS[protected]

I’ve paid a amount of 363.33 for train ticket at 11:15 am today and yet I haven’t received any details about my train trip neither e-ticket send to my mail. Kindly resolve this problem or refund my money as soon as possible.

I had booked a train ticket from chengannur to krishnarajapuram for 28th and the money has been deducted and later it says transaction failed . Now it says refund within 5-7 days. Please do refund my money back 865rs .
I've also attached the screenshots of my payment and ixigo's lies.

Hi Team,

I booked ticket from Mumbai to Bali and Bali to Mumbai.

Date entered was 25th December 2022 to 31st December 2022.

But ticket got booked from 25th December 2022 to 31st January 2023.

After few days when I checked the ticket I got to know this issue.

I re confirmed that there is an issue with their app when I tried reschedule my tickets. Even after selecting 31 December I got a mail that my rescheduling is raised for 30th December. I have the proof for the same. (Attached with the time when mail received)

In the name of rescheduling I was charged initially an amount of 14448. Ixigo promised me that they will book tickets within 2 hrs.

After 4 hrs ixigo came back saying I need to pay extra ₹ 2307.

After 40 mins again I got a call for paying ₹17000 as some extra rescheduling charges.

This issue was with their app, where dates were getting automatically changed.

Hello Sir,
I am booking a train ticket from Mirzapur to Patna Journey Date 17.10.2022 my money Rs 573 is deducted in my account UPI Reference Code is[protected] but ticket is not showing. So please help me and kindly provide my ticket

Please bring into your attention that yesterday i booked a ticket for BAREILLY TO LKO. while i completed the booking the money was debited from my account and ticket was not issued and the portal automatically closes.
train number and my all other transaction credentials are as below. I am attaching my google pay transaction slip for further reference..
Account name: Zia ul haque
Mail id : ar.[protected]@gmail.com
Phone : [protected]
transaction completion time: oct 11, 2022 at 07:27 pm
ixigo train trip ID: IXITRS[protected]

I had transferred money from ixigo money to my bank account, on website it is showing that money has been transferred to bank but is have been 3 days but i didn't receive that amount in my bank.

I have done a payment of 1216 for a bus ticket at 11:40 am today and i haven't Received any details of the bus or the trip as such. Neither the e ticket was sent to my mail. so kindly resolve this or refund the money asap.

I Rishkesh Mishra have booked a Ticket Delhi to Godhra 19020
Amount 1704 deducted from my Bank account.
I want my money back as soon as possible

Above subject I have Tatkal train ticket booked by ixigo train mobile app.but free cancellation plan charge applying but I don't want this plan but not customer service and support how to cancel this free cancellation plan and money refund.lost my money.

Respected sir/madam
I have tried to book a
ticket on 6th October via Ixigo, my amount had been debited but ticket was not booked(confirmed)
UPI transaction ID:[protected]
& ORDER ID: 2FEM4RW9AO7JBC188SJ
booked ticket from Jodhpur Junction to Delhi S Rohila, train number:22422 Ju Dee Exp, for 29th October Saturday, AC 3A
Amount deducted was ₹1271.76/- Please
refund my money back

I booked the Indigo flight from Ixigo form Mumbai to Varanasi 1st Dec (PNR: TNMSFM, Passenger Name: Deven Agarwal) and the flight was canceled by airlines to which have initiated a full refund. I had a gift voucher worth rs 5000 which I used while paying on Ixigo plus the remaining via UPI. But after the cancellation, if flight which I have the right to get a full refund, they are not refunding the voucher amount of Rs 5000. I have tried multiple times but they say that the voucher amount can't be refunded. This was a gift voucher that I have a right to reuse for flight booking since my flight was canceled.

I booked a ticket from LKO to Agra fort at about 12:25 am on 30/09/2022. the payment got completed and after the completion of payment the TAB automatically get closed, whereas other tabs were still open. i tried to check the ticket but there was not any.
i am providing all my info below:
amount paid: 182.80 rupees
completed on : september 30, 2022 at 12:24 am
payment from: MOHAMMAD SAHIL
payment to: ixigo.[protected]@axisbank
transaction id: CICAgJDCjOzNdw
train name: lko-agra intercity
date of journey: 01/10/2022

IXITRS[protected] is my trip id for the cancelled booking, refund has been stated as successfully initiated from ixigo side on 18 th September 2022 though the refund amount is not getting reflected in my bank account. Neither any message /bank balance amount from the refund has been added till date. Its more than 7 days from the cancellation

I had a chat with customers support representative of ixigo for four times, they told me that I'll be getting my refund within 7 days but it's been more than 7 days now. I was being told that refund has been initiated as well as credited to my account but no such amount has been credited yet. Afterwards when I asked them to show the transaction history and the account where it has been refunded, they showed me a photo which was fake because according to picture the refund was done for 1145 ruppes but my refund was for 280 ruppes. And foremost when I'm talking to them they are giving me bot replies and closing my chats without even listening to me properly. They aren't giving me proper information of account number or Google pay id to which it has been credited.

I wanted to book a ticket from Thrissur to Udupi from ixigo. The Tatkal option was open and I made the the payment and the money was deducted from my account and the ixigo app showed the transaction expired. I waited for 5 mins and the ticket was not confirmed I connected with the customer service of ixigo and they told Money will be refunded with in 15 minutes as I was in an emergency and only few tickets were left I made another payment for the ticket and that was successful but afterwards the ticket I booked earlier also got confirmed. It’s only because of banking issues and technical error I rebooked it. I made the payment through google pay. When I checked my transaction history Money have been deducted 3 times from my account. I contacted google pay for the refund and they told to contact merchant that is ixigo but there is no help support for ixigo rather than online messaging. I want my refund!

Hello so I basically made a transaction for my irctc ticket using ixigo account([protected]@gmail.com and phone number: [protected]) I had booked a ticket on 4th September 2022 10:27 pm IXIGO train trip id: IXITRS[protected] whose payment is done but no ticket was booked it was said the payment would come in 5 days but I haven't received money was 1835.79

I have booked a bus from velankanni to Chennai but the timings were to early so i cancelled it but i didn't receive my refund money

I booked a Airindia flight ticket for 31 Oct from Chennai to delhi . And I had to cancel it on 9th sept i.e., before more than a month of departure, the refund amount shown by the app was ₹3000 when I cancelled, but after cancellation I got refund of ₹2788 short of around ₹700 . But in Airindia cancellation policy for cancellation before more 7 days of departure the fixed penalty was stated as ₹2000, but in this app it charged ₹3675 a large difference . Did I got cheaped by the company...I want a proper explanation from the company

Booked a air ticket from Chennai to delhi on air india on Oct 31. Had to cancel it, during the cancellation the calculated amount for refund was around ₹3500, but the refunded amount was ₹2788. I want to know why their was ₹800 less than the calculated amount