Ixigo Complaints & Reviews

Hi, i have booked a bus ticket through ixigo app worth rs.1070 the money got deducted and transaction was successful but did not receive the ticket or any confirmation regarding the same. Please do the needful

Apr 17, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2022

Ixigo Customer Care's response Hey, we can see that the booking was failed and the amount debited was refunded the same day towards the payment source. Let us know for any further assistance.

View replies

J

Jilsy

Apr 17, 2022

Yes I received my money back. Thank you so much

Reply

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: Shaheen Bagh

Hi I have booked my ticket through ixigo from Delhi to Ranchi for 4th of May. I have made the payment via HDFC net banking. The money got deducted but did not receive any ticket

Attaching the transaction details for your reference. Kindly resolve asap as i have to book the ticket urgently

May 20, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2022

Ixigo Customer Care's response Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I tried to book the ticket and paid but it dint confirm the ticked and said payment aborted, but it was debited from bank account

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 13, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

I cancelled my Train Tickets 12 days back for the following PNR No. but still not yet received refund amount,

PNR [protected] - Amount - Rs. 1140
PNR [protected] - Amount - Rs. 1175
PNR [protected] - Amount - Rs. 2350
PNR [protected] - Amount - Rs. 2280
PNR [protected] - Amount - Rs. 1110

Kindly refund my money.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 11, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Delhi

I was bus ticket booking on ixigo but ticket details not receive and payment debited on my account please

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 11, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Delhi

I have booked a train ticket from Pune to Ludhiana and was wrongfully charged for the ixigo assured for free cancellation despite of me not choosing the

Ixigo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir i was making a booking of ticket which was unsuccesssful because of wrong password of irctc then the amount was debited and came into my ixigo money max
i requested to transfer into my account and they said that they have made the refund but still i have not got
they have provided me the ARN NO-[protected]
date 2 april
transaction no -IXITR[protected]

Apr 10, 2022

Complaint marked as Resolved

they took time but yet they ccredited the amount in my bank account thank you

Ixigo customer support has been notified about the posted complaint.

Apr 09, 2022

Updated by viksaaa kabhi vishwas nhi karuga mujhe itna bhagna padh rha ha khud ke paise refund ke liye

View replies

M

Murali Pala

May 22, 2022

I have booked a ticket on[protected], but amount deducted and ticked not successfully booked. Still amount is not created. Booking id-ixitr[protected].

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

It's been more than a week from the deadline and i haven't received my money yet!!!I have contacted to my bank branch and they said that they haven't received any refunds from ixigo!!I have booked my ticket on 24th march 2022 and also cancelled it on the same day!!The deadline of refund was on 31st march 2022!!IToday is 8th april 2022!!

May 17, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

Ixigo Customer Care's response Hey, the refund details and ARN number etc are shared on chat. Request you to kindly contact your bank customer care for further assistance, if not yet credited.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Today I booked bus ticket of worth 1068 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
But bus ticket was not yet booked not even it was showing in history help sir
My IXIGO BUS TRIP ID IS IXIBS[protected]

May 10, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

Ixigo Customer Care's response Hey, the refund has been successful yesterday and should be credited by now. Let us know for any further assistance.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Today I booked bus ticket of worth 1068 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
But bus ticket was not yet booked not even it was showing in history help sir
My IXIGO BUS TRIP ID IS IXIBS[protected]

Apr 7, 2022

Complaint marked as Resolved

[email protected] my email

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

Ixigo Customer Care's response Hey, the refund has been successful yesterday and should be credited by now. Let us know for any further assistance.

View replies

J

Jilsy

Apr 14, 2022

Hi, I have booked a ticket for bus worth rs 1070 the transaction has been done successfully and money has been deducted but i did not receive the ticket or the trip is not reflecting in the app.
Please do the needful.

Reply

Y

Y Ashok babu

Apr 19, 2022

Hi, I have booked a ticket from palakollu to visakhapatnam on[protected] for[protected] bus worth rs 1808 the transaction has been done successfully and money has been deducted but i did not receive the ticket or the trip is not reflecting in the app.
Please do the needful

Reply

Helpful

1 other people found this review helpful

1 found this helpful

2 Comments

Post your Comment

Comment Guidelines

I have booked a bus from Chennai to Kochi on[protected].I booked twice because first booking failed due to payment failure.And both the times money debited from my account and ticket not booked due to payment failure.
When i filed a complaint ixigo team said refund is initiated on the same day.But its not credited in my account, and i didnt receive any message of refund.There is nothing showing in the failed trips too.I dont know what to do.Please help me out of this.
I want refund please.
Solve this issue asap.Thanks in advance.
I will add image of my complaint and the transaction history.

Kindly find the attached.

Apr 11, 2022

Complaint marked as Resolved

I got the refund.Ty

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

Ixigo Customer Care's response Hey, we can see both the payments were refunded on 5th April due to booking failure. Please let us know for any further assistance.

Apr 09, 2022

Updated by Anuroop K M 2643Rs credited into my account.What about the rest 2658Rs??

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I was bus ticket booking on ixigo but ticket details not receive and payment debited on my account please refund my account immediately
Please find attached payment debited details

Ixigo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I tried to book bus ticket from Chennai to Kochi on[protected].I paid the money via google pay and the money is debited from my account.But bus ticket not booked and shown a message as payment failure.
So i booked again and failed like first time.
When i checked my failed trips in the app, it was not showing.
I want refund for it.Please solve this issue
Thanks in advance
My mail [protected]@gmail.com

Apr 11, 2022

Complaint marked as Resolved

Got refund

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2022

Ixigo Customer Care's response Hey, we can see both the payments were refunded on 5th April due to booking failure. Please let us know for any further assistance.

Apr 06, 2022

Updated by Anuroop K M But its not credited in my account.I checked both ixigo money abd my bank account.And i didnt receive any message about refund.
Please help..

Apr 06, 2022

Updated by Anuroop K M This is my transaction history and money is not credited yet.I marked it in orange box.
Please solve it and give me refund.
Thanks in advance.

Verified Support

Apr 08, 2022

Ixigo Customer Care's response Kindly connect with your bank customer care in such cases as payments were refunded from ixigo.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We booked bus from bangalore to kumily via this app and we made the payment but the ticket is still not booked.
But the money is debited from my account.
Trip I'd: IXIBS[protected]

We can't find any data of this booking in the app.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 5, 2022

Verified Support

Hey, the booking ID is hidden. Please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Refunded money is not reflected in my account which I was book the tickets in ixigo train app...

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 4, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

Website: www.ixigo.com

Sorry for the inconvenience. As per our records, your refund has already been processed successfully on 26 Mar 2022, 15:35:58 and has been credited on 28 Mar 2022, 19:43:48. The refund details are as mentioned below.
Refunded Amount: Rs. 1270.0, ARN number for this refund is 75503722086014438694300,
Refunded in Jammu and Kashmir Bank Debit Card XXXX 7527

Note: Please check your bank statement from the date of transaction and contact your bank with the ARN NO 75503722086014438694300. The bank representative will be able to verify the transaction and resolve this issue for you.
You can also contact our customer service team for any further help.

...

I Haven't got any money yet and they don't have any contact number to call please help

Apr 5, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 179/1 BB Chatterjee Road Kasba

(Trip Id: IXITR[protected]
Payment deducted, booking details not received
Shalimar to Secunderabad Jn on[protected]Trip Id: IXITR[protected]

This is related to train booking.I was promised on Ixigo automated chat that this payment would get refunded by 8am as on the 2nd of April 2022, which has actually not happened.
If there is further delay more than 24 hours i am going to take up this issue in consumer forum.

May 22, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Apr 02, 2022

Updated by Pinaki BANERJEE1971 i have not received the refund however it says resolved. Not a problem let me move to consumer forum for the same .Thanks

Verified Support

Apr 17, 2022

Ixigo Customer Care's response Hey, the refund was processed on 2nd April itself, please check the detailed bank statement and connect with your bank customer care for more clarity.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I have booked a ticket of ₹4036 but it gets failed because of incorrect irctc password .when I apply for refund they have shown me that my money has been transferd to my account but I have not receive any amount.
When I have search it I got to know that ixigo refund our mony on ixigo money max then I have gone though the app and open ixigo money max and they have asked me whether i want to transfer then i clicked yes and
thennotification came said that you money has been transfer but till now I didn't get my money back..
In which account they have transfer my money?

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 2, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.

Reply

viksaaa's [Complaint's author] reply, Apr 5, 2022

there is no help done from your side i request you too refund my amount which u said have already done but reflected in to my account
ARN NO PROVIDED BY YOU - 209245586861
MY UPI ID is vikramrajpurohit134@okicici
make my refund as soon as possible

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

I booked my tickets from Izzatnagar to Tanakpur on 1 April 2022 for 2 April 2022. But when I did payment, I have not received my tickets. My trip ID is IXITR[protected] and Payment ID is U55IP5AKDYR7RTIVH1. I did my payment through UPI from another phone in Paytm. My UPI ID is [protected]@paytm and Payment RRN:[protected].
Please refund my money or give me my tickets.

Apr 16, 2022

Complaint marked as Resolved

Complaint resolved only in 1 week. Thanks😃

Ixigo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked a ticket from New Delhi to Hyderabad on 28 March. I saw when it was booked it showed 2nd May. Not sure how? Again tried to reschedule it and paid the extra amount. My father went to airport and the staff said the ticket was cancelled. As a senior citizen he had to face issues in the airport. Waste of travel and money. Again booked another flight paying extra toother airlines.

Ixigo have now refunded Rs. 1987 whereas i paid around Rs. 9200 for initial booking and reschedule.

I dont understand why I only received Rs. 1987?

Will never use Ixigo again.

Ixigo customer support has been notified about the posted complaint.

View replies

Ixigo Customer Care

from Gurugram, Haryana

Apr 1, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.

Ixigo Complaints & Reviews

File a complaint to Ixigo

Ixigo reviews & complaints page 22

Refund money for booking ticket

Post your Comment

Money Deducted from my HDFC but ixigo shows no booking done

Post your Comment

Xigo Money is debited from account, But ticket not confirmed.

Post your Comment

Refund for Train Ticket Cancellation

Post your Comment

I was bus ticket booking on ixigo but ticket details not

Post your Comment

My ticket cancel please my amount refund

Post your Comment

Not credited to my account

Post your Comment

Refund issue ee

Post your Comment

Bus ticket payment done ticket not received yet

Post your Comment

Bus ticket payment done ticket not received

Post your Comment

Money is debited from account,but not received refund

Post your Comment

Money debited on my account but ticket not booked

Post your Comment

Bus Ticket Booked and Money Debited From Account,But Ticket Not Booked And No Refund

Post your Comment

Ticket not confirmed but money debited

Post your Comment

Refunded money is not reflected in my account

Post your Comment

Refund Not Provided After Train Ticket Cancellation

Post your Comment

Payment deducted, booking details not received for train

Post your Comment

Not transferred amount to my account

Post your Comment

Money deducted but tickets not received.

Post your Comment

Cancelled flight suddenly, charge twice, refunded only 25%

Post your Comment

Related businesses