Ixigo Complaints & Reviews

Sir

I have booked my ticket. The payment has been deduced, but I couldn't print my ticket. Irctc login wasn't shown and, on the app, no such booking is shown. I hope I can get my money back. Waiting in anticipation.

Best

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Ixigo Customer Care

from Gurugram, Haryana

Apr 21, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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Booked Bus Ticket on[protected] through UPI GPay on ixigo. Ticket was not booked but amount of 1190 debited from Account. UPI Transaction Code:[protected].

Email: [protected]@gmail.com

Murali Krishna

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Ixigo Customer Care

from Gurugram, Haryana

Apr 19, 2022

Verified Support

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Address: Kidderpore Kolkata

For Train Ticket
Shalimar to Deoria Sadar
15021 Shm Gkp
Mon, 18 April
Booking ID: IXITR[protected]
Booked on Thu, 14 Apr
Unfortunately amount deducted but ticket not booked
And in application showing money refunded to your account but yet not showing means not get refund
Kindly do the needful

Ixigo customer support has been notified about the posted complaint.

Apr 18, 2022

Updated by Akhlaque021 So, I requested to you kindly refund the money as soon as possible in account

Apr 18, 2022

Updated by Akhlaque021 I received mail below details but not get refund yet

Hi Akhlaque

Sorry! Your Shalimar (SHM) - Deoria Sadar (DEOS) train booking didn't go through.The refund of Rs. 4067 has been initiated.

You will receive this amount in your account by 14 Apr 2022, 22:00. Please view your transaction history for more information.
In the meanwhile, you can book again. Re-book now.

Booking ID: IXITR[protected]
Train Name: SHM GKP EXP
Travel Date:[protected]

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Ixigo Customer Care

from Gurugram, Haryana

Apr 19, 2022

Verified Support

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Hello
My trip I'd:IXITR[protected]
I cancelled my trip for 2 members and when I want refund it is showing that I got refunded but I did not receive the refund amount .please consider my issue .
My ixigo money max showing 0 .
Please help me refund.
Thank you

May 21, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2022

Ixigo Customer Care's response Hey, the amount was refunded to the payment source and should have been credited by now. Please check the detailed bank statement, any other linked bank accounts to same UPI ID or wallet service provided by UPI app. If the amount is not reflecting please connect with your bank customer care.

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Hi, i have booked a bus ticket through ixigo app worth rs.1070 the money got deducted and transaction was successful but did not receive the ticket or any confirmation regarding the same. Please do the needful

Apr 17, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Apr 16, 2022

Ixigo Customer Care's response Hey, we can see that the booking was failed and the amount debited was refunded the same day towards the payment source. Let us know for any further assistance.

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J

Jilsy

Apr 17, 2022

Yes I received my money back. Thank you so much

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Address: Shaheen Bagh

Hi I have booked my ticket through ixigo from Delhi to Ranchi for 4th of May. I have made the payment via HDFC net banking. The money got deducted but did not receive any ticket

Attaching the transaction details for your reference. Kindly resolve asap as i have to book the ticket urgently

May 20, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Apr 14, 2022

Ixigo Customer Care's response Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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I tried to book the ticket and paid but it dint confirm the ticked and said payment aborted, but it was debited from bank account

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Ixigo Customer Care

from Gurugram, Haryana

Apr 13, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

I cancelled my Train Tickets 12 days back for the following PNR No. but still not yet received refund amount,

PNR [protected] - Amount - Rs. 1140
PNR [protected] - Amount - Rs. 1175
PNR [protected] - Amount - Rs. 2350
PNR [protected] - Amount - Rs. 2280
PNR [protected] - Amount - Rs. 1110

Kindly refund my money.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 11, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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Address: Delhi

I was bus ticket booking on ixigo but ticket details not receive and payment debited on my account please

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Ixigo Customer Care

from Gurugram, Haryana

Apr 11, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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Address: Delhi

I have booked a train ticket from Pune to Ludhiana and was wrongfully charged for the ixigo assured for free cancellation despite of me not choosing the

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Sir i was making a booking of ticket which was unsuccesssful because of wrong password of irctc then the amount was debited and came into my ixigo money max
i requested to transfer into my account and they said that they have made the refund but still i have not got
they have provided me the ARN NO-[protected]
date 2 april
transaction no -IXITR[protected]

Apr 10, 2022

Complaint marked as Resolved

they took time but yet they ccredited the amount in my bank account thank you

Ixigo customer support has been notified about the posted complaint.

Apr 09, 2022

Updated by viksaaa kabhi vishwas nhi karuga mujhe itna bhagna padh rha ha khud ke paise refund ke liye

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M

Murali Pala

May 22, 2022

I have booked a ticket on[protected], but amount deducted and ticked not successfully booked. Still amount is not created. Booking id-ixitr[protected].

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It's been more than a week from the deadline and i haven't received my money yet!!!I have contacted to my bank branch and they said that they haven't received any refunds from ixigo!!I have booked my ticket on 24th march 2022 and also cancelled it on the same day!!The deadline of refund was on 31st march 2022!!IToday is 8th april 2022!!

May 17, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

Ixigo Customer Care's response Hey, the refund details and ARN number etc are shared on chat. Request you to kindly contact your bank customer care for further assistance, if not yet credited.

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Today I booked bus ticket of worth 1068 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
But bus ticket was not yet booked not even it was showing in history help sir
My IXIGO BUS TRIP ID IS IXIBS[protected]

May 10, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2022

Ixigo Customer Care's response Hey, the refund has been successful yesterday and should be credited by now. Let us know for any further assistance.

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Today I booked bus ticket of worth 1068 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
But bus ticket was not yet booked not even it was showing in history help sir
My IXIGO BUS TRIP ID IS IXIBS[protected]

Apr 7, 2022

Complaint marked as Resolved

[email protected] my email

Ixigo customer support has been notified about the posted complaint.

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Apr 08, 2022

Ixigo Customer Care's response Hey, the refund has been successful yesterday and should be credited by now. Let us know for any further assistance.

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J

Jilsy

Apr 14, 2022

Hi, I have booked a ticket for bus worth rs 1070 the transaction has been done successfully and money has been deducted but i did not receive the ticket or the trip is not reflecting in the app.
Please do the needful.

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Y Ashok babu

Apr 19, 2022

Hi, I have booked a ticket from palakollu to visakhapatnam on[protected] for[protected] bus worth rs 1808 the transaction has been done successfully and money has been deducted but i did not receive the ticket or the trip is not reflecting in the app.
Please do the needful

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I have booked a bus from Chennai to Kochi on[protected].I booked twice because first booking failed due to payment failure.And both the times money debited from my account and ticket not booked due to payment failure.
When i filed a complaint ixigo team said refund is initiated on the same day.But its not credited in my account, and i didnt receive any message of refund.There is nothing showing in the failed trips too.I dont know what to do.Please help me out of this.
I want refund please.
Solve this issue asap.Thanks in advance.
I will add image of my complaint and the transaction history.

Kindly find the attached.

Apr 11, 2022

Complaint marked as Resolved

I got the refund.Ty

Ixigo customer support has been notified about the posted complaint.

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Apr 08, 2022

Ixigo Customer Care's response Hey, we can see both the payments were refunded on 5th April due to booking failure. Please let us know for any further assistance.

Apr 09, 2022

Updated by Anuroop K M 2643Rs credited into my account.What about the rest 2658Rs??

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I was bus ticket booking on ixigo but ticket details not receive and payment debited on my account please refund my account immediately
Please find attached payment debited details

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I tried to book bus ticket from Chennai to Kochi on[protected].I paid the money via google pay and the money is debited from my account.But bus ticket not booked and shown a message as payment failure.
So i booked again and failed like first time.
When i checked my failed trips in the app, it was not showing.
I want refund for it.Please solve this issue
Thanks in advance
My mail [protected]@gmail.com

Apr 11, 2022

Complaint marked as Resolved

Got refund

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2022

Ixigo Customer Care's response Hey, we can see both the payments were refunded on 5th April due to booking failure. Please let us know for any further assistance.

Apr 06, 2022

Updated by Anuroop K M But its not credited in my account.I checked both ixigo money abd my bank account.And i didnt receive any message about refund.
Please help..

Apr 06, 2022

Updated by Anuroop K M This is my transaction history and money is not credited yet.I marked it in orange box.
Please solve it and give me refund.
Thanks in advance.

Verified Support

Apr 08, 2022

Ixigo Customer Care's response Kindly connect with your bank customer care in such cases as payments were refunded from ixigo.

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We booked bus from bangalore to kumily via this app and we made the payment but the ticket is still not booked.
But the money is debited from my account.
Trip I'd: IXIBS[protected]

We can't find any data of this booking in the app.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 5, 2022

Verified Support

Hey, the booking ID is hidden. Please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.

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Refunded money is not reflected in my account which I was book the tickets in ixigo train app...

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Ixigo Customer Care

from Gurugram, Haryana

Apr 4, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.

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Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

Website: www.ixigo.com

Sorry for the inconvenience. As per our records, your refund has already been processed successfully on 26 Mar 2022, 15:35:58 and has been credited on 28 Mar 2022, 19:43:48. The refund details are as mentioned below.
Refunded Amount: Rs. 1270.0, ARN number for this refund is 75503722086014438694300,
Refunded in Jammu and Kashmir Bank Debit Card XXXX 7527

Note: Please check your bank statement from the date of transaction and contact your bank with the ARN NO 75503722086014438694300. The bank representative will be able to verify the transaction and resolve this issue for you.
You can also contact our customer service team for any further help.

...

I Haven't got any money yet and they don't have any contact number to call please help

Apr 5, 2022

Complaint marked as Resolved

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Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 22

Train ticket money refund

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Bus Ticket not Booked but Money debited

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Amount deducted but train ticket not booked

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Money refund not received

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Refund money for booking ticket

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Money Deducted from my HDFC but ixigo shows no booking done

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Xigo Money is debited from account, But ticket not confirmed.

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Refund for Train Ticket Cancellation

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I was bus ticket booking on ixigo but ticket details not

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My ticket cancel please my amount refund

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Not credited to my account

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Refund issue ee

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Bus ticket payment done ticket not received yet

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Bus ticket payment done ticket not received

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Money is debited from account,but not received refund

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Money debited on my account but ticket not booked

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Bus Ticket Booked and Money Debited From Account,But Ticket Not Booked And No Refund

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Ticket not confirmed but money debited

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Refunded money is not reflected in my account

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Refund Not Provided After Train Ticket Cancellation

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