Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Nov 15, 2025
Complaints 2427
Resolved
1521
Unresolved
906
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 20

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
AbuthahirMusthafa
May 21, 2022
Report
Copy

I have booked train ticket via Ixigo. I have paid ticket money via UPI.[Booking id - IXITR[protected]].My amount was deducted and it was said "Enter irctc password to get tickets" .I have provided my password and clicked on Submit. I got Server lost page and didn't received tickets.
Ixigo customer support has been notified about the posted complaint.
View replies
Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    Devyanit
    May 21, 2022
    Resolved
    Report
    Copy
    Resolved

    I had booked tickets for 11039 for 24 may 2022
    And 11040 for 26 may 2022.
    I cancelled it on 15 may 2022 on same day of booking.
    Expected refund date was 18 may 2022
    I use all refund policy.
    I also ordered food for these journeys .
    Still I didn't get my refund.
    Total amount 5479+5424+1878+1860=14641 rs
    (Excluding food.)
    When wil I get my refund?
    +2 photos
    Jul 1, 2022
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    May 25, 2022
    Ixigo Customer Care's response     Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Priya28472
      from Surat, Gujarat
      May 20, 2022
      Report
      Copy

      Address: 125 Laxmi nagar bamroli road surat

      This is my transaction ID :
      T2205201741459517675101

      I tried to book tickets on 20 may 2022
      From Surat to vadodara

      Transaction done and amount deducted from my bank account and tickets is not booked

      Please do kindly look towards this on immediate basis
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
      aieo
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        DrMagesh
        May 18, 2022
        Resolved
        Report
        Copy
        Resolved

        We recently booked a bus ticket via ixigo app for 2 persons from Chennai to coimbatore.payment completed via Gpay but we didn't get any reply mail from ixigo side and not showing the ticket in the app also...tried for ticket cancellation but there is no proper customer care mail or number. kindly refund the amount.
        Gpay orderID : 235GCCSKARCRLWSJ3EK
        Date of transaction : 18.05.2022
        Time : 8:33PM
        +1 photos
        Jun 22, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        May 22, 2022
        Ixigo Customer Care's response         We trust this is resolved and refunded, Please reach out to us at www.ixigo.com/help for further help.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Satish2402
          May 18, 2022
          Resolved
          Report
          Copy
          Resolved

          Website: www.ixigo.com

          I have tried to book a train ticket through IXIGO website without an account / Login in the same and later it was redirected to IRCTC website for further process of booking.

          Due to personal reasons I would like to cancel the ticket, hence I tried to cancel the ticket in IRCTC but it shows that the booking is not made in IRCTC, hence it cannot be cancelled.

          Again I have tried to cancel the ticket through IXIGO but it shows no booking have been made yet.

          I Need your support in resolving the issue and refund is done to me.
          +3 photos
          May 18, 2022
          Complaint marked as Resolved 
          Issue was not resolved yet. Still the same is being shown.
          Ixigo customer support has been notified about the posted complaint.
          May 18, 2022
          Updated by Satish2402           Issue is still not resolved. Need support on the same.

          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Bhumikaaa16
            May 18, 2022
            Resolved
            Report
            Copy
            Resolved

            I booked my ticket for 11/05/2022 but it was canceled because it wasn’t confirmed but now refund is not reflecting on my account It’s showing that it has been transferred from money max to my account but I couldn’t find any refund from your side kindly look into this matter.
            +2 photos
            Jun 17, 2022
            Complaint marked as Resolved 
            Resolved
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            May 22, 2022
            Ixigo Customer Care's response             Debit card refund can take upto 7 days from date of initiation. Please reach out to us at www.ixigo.com/help if it is not yet refunded.
            Helpful
            2 other people found this review helpful
            2 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Mithun Ganguly
              May 17, 2022
              Resolved
              Report
              Copy
              Resolved

              Website: www.ixigo.com/?utm_source=Google_Search&utm_medium=paid_search_google&utm_campaign=Ixigo_Brand&gclid=CjwKCAjwj42UBhAAEiwACIhADqb_KfsDdjSr2LZIYSufsIdN_yM2BcqKx87u241J_QbGm3qVKj9wHhoCM4EQAvD_BwE

              I was booking my train ticket and made payments, my amount was deducted but tickets were not booked or any confirmation from ixigo came. I have made two payments on night 15 May and morning 16 May. I am yet to receive any refund against the payment made. There is no update from the service provider or from bank.
              +2 photos
              Jun 30, 2022
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              May 22, 2022
              Ixigo Customer Care's response               Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Ç
                Çhãrlìë Débñãth
                May 17, 2022
                Report
                Copy

                Address: Tripura ,Agartala,

                Iam From Agartala Tripura I have booked A train ticket From Ixigo but due to some landslides The Route from Agartala To Sealdah is blocked So I thought to Go by Airways But When i have seen That from agartala to kolkata per person is ₹5234 I Was Really Shocked That on the Month of January I Have travelled The same flight With ₹1529 Now iam strucked in agartala and I have an important work in kolkata But due to Increase in fare rate I am Strucked in agartala . Now The bus from Agartala to guwahati is also Blocked so iam Totally Confused That how can i come to kolkata .
                "I REQUEST TO IXIGO AND AAI AUTHORITY TO REDUCE THE FARE ATLEAST TILL ₹3000 IAM STRUCKED IN AGARTALA"
                I have trust that Ixigo Will Do something for my problem
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  paladan
                  May 17, 2022
                  Report
                  Copy

                  Address: kottayam, india

                  I have booked up and down ticket vide PNR [protected] and [protected]. I am unable to travel due to severe health problem. Let me know how to cancel the tickets. I have searched in your site but nowhere found the cancellation tip

                  let me know the procedure to cancel the same
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Ponlakshmipons
                    May 16, 2022
                    Report
                    Copy

                    Today I booked bus ticket of worth 1070 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
                    But bus ticket was not yet booked please help me sir...
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      [email protected]
                      from PUNE, Maharashtra
                      May 14, 2022
                      Report
                      Copy

                      Website: [email protected]

                      Pune to belgaum trip on 3/1/2022
                      id [protected]
                      pnr hrmxb
                      ticked cancelled 1 day before the trip
                      sent details of cancellation on their app
                      refund not done
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      no reply from ixigo customer support
                      Reply
                      Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                      Reply
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        shashy
                        from Hyderabad, Telangana
                        May 12, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Bhimadole ap

                        We booked ticket on 12/5/2022
                        Navayuga travel 23.20 time
                        Bhimadole to Hyderabad
                        Money w we as deducted but no ticket came .

                        So please refund my amount plz
                        No other option to do any ..
                        Jun 14, 2022
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        May 12, 2022
                        Updated by shashy                         Please do it asap.. send message related to this that particular no and I’d..
                        Verified Support
                        May 13, 2022
                        Ixigo Customer Care's response                         Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          rahul1266
                          May 8, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          Money transferred from ixigo wallet not received in my account

                          I have provided my account statement below. U can see the amount of Rs. 2088 deducted for booking. But still, I was not able to book, after a few tries then I didn't book the ticket .and the debited money is sent to ixigo money wallet automatically. but when I choose to send money to my account. I got a mail telling me the transaction is completed on 1/5/22. But, Still no amount of Rs. 2088 credited for a refund on 1/5/22. Bank told me no...
                          +3 photos
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy
                          J
                          Jithin9119
                          from Alappuzha, Kerala
                          May 7, 2022
                          Report
                          Copy

                          Money has been deducted from my account
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Shashwat.1178
                            May 7, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            I Cancelled my ticket and ixigo says they have refunded it but i haven't recieved it
                            +1 photos
                            Jun 9, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            May 09, 2022
                            Ixigo Customer Care's response                             Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              MoniikaSh
                              from Rewa, Madhya Pradesh
                              May 5, 2022
                              Report
                              Copy

                              Website: IXIGO.com

                              Dear sir,
                              I booked a train tickt from pune to satna (PNR no. [protected].) on 30/04/2022
                              but because of some reason i cancelled tickey within 5 min .
                              So i received msg from IRCTC and IXIGO for full refund. But till the date i did not get refund amount. please resolve my problem
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                abraham k
                                from Alappuzha, Kerala
                                May 4, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: ixigo haryana

                                I try to book railway ticket thru ixigo app and their system show error message on transaction mode twice and the amount debited from my account and did not get the ticket, as i inform their customer care many times, they said your fund initiated in your account and its reflected with in 4 days, as of now i did not get that amount until today, i make these transaction on 26 and 27th April 2022 .And I lost 1208 INR & 171 INR on both transactions.
                                +2 photos
                                Jun 6, 2022
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                May 04, 2022
                                Updated by abraham k                                 Until now i did n't received the refund amount, as merchant ixigo says its already initiated on your account, so where is that money?
                                Verified Support
                                May 05, 2022
                                Ixigo Customer Care's response                                 Abraham, the transactions were marked void the same day and reversed successfully. If the amount is not reflecting yet in your bank statement, kindly call your bank customer care for clarity.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  SAChin.09
                                  May 3, 2022
                                  Report
                                  Copy

                                  I have booked a train ticket on[protected] from howrah to pune via ixigo app. I have made payment through google pay payment got successful but ticket not revived. No were in the app or email it is showing booking unsuccessful no details yet. Just blindly amount gone.
                                  I hope my refund gets quickly as soon as possible
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mallika Prusty
                                    May 3, 2022
                                    Report
                                    Copy

                                    I just now did a transaction at ixigo for train bookings they asked my irctc password and captcha still they showed me error and transaction time was out my money is deducted i want my refund or confirmation ticket as soon as possible
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      prakashtdkr
                                      May 2, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: At Kurwali Kh tal Phaltan satara MH, 415523

                                      I am booking train ticket from pune to ahmedabad on 28th Apr 2022. Ticket was TQWL so cancled refund amount ra 3390 transfers in my account but within second reversed. Since 28th apr I am asking my refund why revered but they could not giving proper reason or resolved my issue.
                                      +1 photos
                                      Jun 4, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 02, 2022
                                      Ixigo Customer Care's response                                       Hey, we are unable to locate any details. Please reach out to us via www.ixigo.com/help.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Central Road Research Institute
                                        1
                                        (2)
                                        Priya Communication
                                        1
                                        (2)
                                        Razorpay
                                        2.8
                                        (3553)