Ixigo Complaints & Reviews

On26may 2022tkt.not booked but money deducted 1606.
Till today 2june money is not refunded in my account.
Very very poor service of ixigo
Pbverma
Ixigo id--IXITR[protected]
Mail id- [protected]@gmail.com

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Ixigo Customer Care

from Gurugram, Haryana

Jun 3, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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I was booking a train but due to not remembering the IRCTC I'd and password I cancelled it and the refund came in my ixigo money max wallet but I applied for refund in my bank account after they told me that it will be refunded to your bank account till 6:00 pm and at 9:00 pm I was given a message that It has been successfully credited to your UPI ... But I haven't received any money yet. Kindly help me.

Jun 11, 2022

Complaint marked as Resolved

Thanks. My refund is completed

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Jun 03, 2022

Ixigo Customer Care's response Hey, the refund was successful with bank ARN[protected], kindly check with your bank customer care for further assistance.

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My name is Ajay on 19 May I booked the tickets PNR: [protected], but my tickets were cancelled and the refund is not initiated yet. I reached to the 24x7 customer chat but no response. I want my money back.

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Address: 5/9b old post office street, Koodan kulam, Near to kasthuri hospital

Website: IXIGO

Ixigo detucted money from my account but I am not yet received ticket.i attached evidence below.kindly take a decision.

May 31, 2022

Complaint marked as Resolved

Ixigo return my money to my account.better service ixigo

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Srividya Nevuri

Jun 10, 2022

Ixigo detucted money from my account but I am not yet received ticket.i attached evidence below.kindly take a decision

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Address: 5/9b old post office street, Koodan kulam, Near to kasthuri hospital

Website: Ixigo

They deducted money from my account but I am not received any bus ticket. Please concern my complaint and take action.

May 31, 2022

Complaint marked as Resolved

IXIGO return my tickets money to my account . better service

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I cancelled two tickets on 27th and the app showed refund will be processed by 1 p.m of same day. When did not recieve anything I contacted customer care they told me to wait 48 hours so I did. Now they are avoiding me by closing my chats without letting me reply. My cancelled trips ID IXITR[protected] and IXITR[protected] . Very horrible experience. When will I ever get my money. As a student this is really frustrating as I had to be in Delhi for exams.

May 31, 2022

Complaint marked as Resolved

I recieved the full refund amount today, 31/05/2022 23:31 . I want to Thank you guys at consumer complaints for making my voice heard.

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Verified Support

May 31, 2022

Ixigo Customer Care's response We regret the inconvenience caused, we are getting this checked and the refund shall be processed to the payment source within the next 2-3 days.

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Address: Ixigo

Website: consumercompomplaints.in

I booked two tickets and I cancelled both of ticket yesterday . I didn't recieve money yet
Mobile number [protected]

May 28, 2022

Complaint marked as Resolved

[email protected] Mobile number : 9356842411

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Address: Mumbai

Pl call me my registration number.

Jul 4, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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May 28, 2022

Ixigo Customer Care's response Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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I tried to book a ticket through Ixigo on[protected] using Paytm UPI. The amount was deducted from the linked Bank but Ixigo shows payment failed. Even after six months, the money has not been refunded back to my account. Payment Details
03-Nov-21
(03-Nov-2021)
TO TRANSFER
UPI/DR/[protected]/LE TRA
VE/SBIN/letravenue/ixigo
TRANSFER TO 5097692
162098
1, 166.03

I have trip details and all other necessary proofs for my claim.
Please REFUND my money.

Jul 1, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 25, 2022

Ixigo Customer Care's response Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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Address: Tapeshwar Nagar, Lohara

Dear Team,
I was booked my Train Ticket From Nandurbar to Jalgaon on Dt 16 April 2022 of Rs. 137.83/- but ticket was not booked and amount also not refund kindly refund my amount

Jun 29, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 25, 2022

Ixigo Customer Care's response Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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Website: Ixigo

No money being refunded on ixigo ticket booking

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Ixigo Customer Care

from Gurugram, Haryana

May 25, 2022

Verified Support

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My booking with TRIP ID: IXITR[protected] has already been cancelled by me on 15th May. Ixigo told me that I'll receive ny refund by 18th May. But still, I have not received the refund money which is ₹10540. Pls look into this matter as early as possible, otherwise I will be convinced to take steps against Ixigo.

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Ixigo Customer Care

from Gurugram, Haryana

May 25, 2022

Verified Support

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I tried booking 3 tickets for 23 Monday 2022 in vanchinadu express. But money was credited but no ticket was issued. Then after sometime they credited my money as ixigo money so I used it to rebook. But again it the money was used but no booking was done. It showed 'booking oemding'. I tried booking again and the same thing happened. So 496 Rupees was credited from my account. But no tickets were booked. I need a refund, what should I do?

May 22, 2022

Complaint marked as Resolved

They refunded the money in my ixigo account after an hour. Also the customer care called me.

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May 22, 2022

Updated by Jenniferanna The two Booking ids were
IXITR[protected]
IXITR[protected]

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shrutika warghane

Jun 2, 2022

I was booking a train ticket through ixigo application and during payment via upi mode (Amazon pay) my payment was successful of amount INR 508 but ticket was not booked neither there was any confirmation of booking failed in the trip history.

Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked

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Ganesan2022

from Hosur, Tamil Nadu

Jun 9, 2022

I ve booked train ticket but not confirmed by IRTC. So I ve taken one more ticket from station. pls refund the my ticket amout.

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I have cancelled my booking on 15th May. But till now I haven't recieved my refund money. It was supposed to reach my bank by 18th May. But I didn't receive it at all. Kindly look into this matter before I take any step.

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Ixigo Customer Care

from Gurugram, Haryana

May 25, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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I have booked train ticket via Ixigo. I have paid ticket money via UPI.[Booking id - IXITR[protected]].My amount was deducted and it was said "Enter irctc password to get tickets" .I have provided my password and clicked on Submit. I got Server lost page and didn't received tickets.

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Ixigo Customer Care

from Gurugram, Haryana

May 25, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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I had booked tickets for 11039 for 24 may 2022
And 11040 for 26 may 2022.
I cancelled it on 15 may 2022 on same day of booking.
Expected refund date was 18 may 2022
I use all refund policy.
I also ordered food for these journeys .
Still I didn't get my refund.
Total amount 5479+5424+1878+1860=14641 rs
(Excluding food.)
When wil I get my refund?

Jul 1, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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May 25, 2022

Ixigo Customer Care's response Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.

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Address: 125 Laxmi nagar bamroli road surat

This is my transaction ID :
T2205201741459517675101

I tried to book tickets on 20 may 2022
From Surat to vadodara

Transaction done and amount deducted from my bank account and tickets is not booked

Please do kindly look towards this on immediate basis

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Ixigo Customer Care

from Gurugram, Haryana

May 25, 2022

Verified Support

Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
aieo

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We recently booked a bus ticket via ixigo app for 2 persons from Chennai to coimbatore.payment completed via Gpay but we didn't get any reply mail from ixigo side and not showing the ticket in the app also...tried for ticket cancellation but there is no proper customer care mail or number. kindly refund the amount.
Gpay orderID : 235GCCSKARCRLWSJ3EK
Date of transaction : 18.05.2022
Time : 8:33PM

Jun 22, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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May 22, 2022

Ixigo Customer Care's response We trust this is resolved and refunded, Please reach out to us at www.ixigo.com/help for further help.

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Website: www.ixigo.com

I have tried to book a train ticket through IXIGO website without an account / Login in the same and later it was redirected to IRCTC website for further process of booking.

Due to personal reasons I would like to cancel the ticket, hence I tried to cancel the ticket in IRCTC but it shows that the booking is not made in IRCTC, hence it cannot be cancelled.

Again I have tried to cancel the ticket through IXIGO but it shows no booking have been made yet.

I Need your support in resolving the issue and refund is done to me.

May 18, 2022

Complaint marked as Resolved

Issue was not resolved yet. Still the same is being shown.

Ixigo customer support has been notified about the posted complaint.

May 18, 2022

Updated by Satish2402 Issue is still not resolved. Need support on the same.

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I booked my ticket for 11/05/2022 but it was canceled because it wasn’t confirmed but now refund is not reflecting on my account It’s showing that it has been transferred from money max to my account but I couldn’t find any refund from your side kindly look into this matter.

Jun 17, 2022

Complaint marked as Resolved

Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 22, 2022

Ixigo Customer Care's response Debit card refund can take upto 7 days from date of initiation. Please reach out to us at www.ixigo.com/help if it is not yet refunded.

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 20

Tkt.not booked but money deducted

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Refund not updated in my bank account

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Not got refund

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Bus ticket confirm issue

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Banking issue

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Did not receive refund

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Money refund not received yet

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My refund not credit my account, I'm masege and calling but no answer

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Money not refunded against Failed Payment while amount deducted

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Amount debited but ticket not booked and amount also not refund

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No refund on pending ticket book

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Complaint about Refund

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Train ticket booking pending but money was deducted two times

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Cancelled ticket money not received

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Ticket money deducted but not received tickets

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I didn't get my refund on my account

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Money deducted from bank

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Bus ticket error

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Cancellation of Train Ticket Booked

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Cancellation due to waitlist ,refund not reflecting on my account

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