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www.ixigo.com
3.5
Updated: Apr 16, 2026
Complaints 2446
Resolved
1587
Unresolved
859
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Ixigo reviews & complaints page 20

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S
SHAIK IMRAN AHMED
Jun 8, 2022
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[protected]
Above is the transaction I'd kindly make refund amount 941 rupees
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    A
    arvind3152
    from Kadiri, Andhra Pradesh
    Jun 7, 2022
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    Address: H.no 339 purani basti suthanla, Chopasni road

    Unable to cancel train ticket from source ( ixigo)
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      S
      Sushpendra
      from Thane, Maharashtra
      Jun 7, 2022
      Resolved
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      Resolved

      Address: Thane

      I not getting my refund my ticket number is IXITR[protected]
      Jun 9, 2022
      Complaint marked as Resolved 
      I have received my refund thank you
      Ixigo customer support has been notified about the posted complaint.
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      Hi, we are getting this checked and will have this resolved for you.
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        Z
        Zillakami
        from Jorhat, Assam
        Jun 2, 2022
        Resolved
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        Resolved

        Address: Logix Blossom county, noida sector 137

        I booked one ticket from delhi to mumbai for 31st may 2022, for the train no. 12954. Due to waitlist of my ticket i cancelled the ticket, and refund of 5210 was processed and the expected refund time was 31st may till 6 pm, but, today is 2nd june 2022 and i haven't received the refund yet, the customer care of ixigo is not even replying my text and they don't have any helpline no. On their app or website. I need my refund asap, my booking ID is IXITR[protected].
        Jul 5, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Jun 03, 2022
        Ixigo Customer Care's response         Hey, apologies for the inconvenience caused. We have raised this internally to check and refund shall be credited within 2-3 days.
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          P
          Pradeep Bhushan verma
          Jun 2, 2022
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          On26may 2022tkt.not booked but money deducted 1606.
          Till today 2june money is not refunded in my account.
          Very very poor service of ixigo
          Pbverma
          Ixigo id--IXITR[protected]
          Mail id- [protected]@gmail.com
          Ixigo customer support has been notified about the posted complaint.
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          Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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            V
            Vasudev Rathod
            Jun 1, 2022
            Resolved
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            Resolved

            I was booking a train but due to not remembering the IRCTC I'd and password I cancelled it and the refund came in my ixigo money max wallet but I applied for refund in my bank account after they told me that it will be refunded to your bank account till 6:00 pm and at 9:00 pm I was given a message that It has been successfully credited to your UPI ... But I haven't received any money yet. Kindly help me.
            Jun 11, 2022
            Complaint marked as Resolved 
            Thanks. My refund is completed
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jun 03, 2022
            Ixigo Customer Care's response             Hey, the refund was successful with bank ARN[protected], kindly check with your bank customer care for further assistance.
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              A
              Ajaymessi004
              from Atarra, Uttar Pradesh
              May 31, 2022
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              My name is Ajay on 19 May I booked the tickets PNR: [protected], but my tickets were cancelled and the refund is not initiated yet. I reached to the 24x7 customer chat but no response. I want my money back.
              Ixigo customer support has been notified about the posted complaint.
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                S
                SamlinJenifer
                May 30, 2022
                Resolved
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                Resolved

                Address: 5/9b old post office street, Koodan kulam, Near to kasthuri hospital
                Website: IXIGO

                Ixigo detucted money from my account but I am not yet received ticket.i attached evidence below.kindly take a decision.
                May 31, 2022
                Complaint marked as Resolved 
                Ixigo return my money to my account.better service ixigo
                Ixigo customer support has been notified about the posted complaint.
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                Ixigo detucted money from my account but I am not yet received ticket.i attached evidence below.kindly take a decision
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                  S
                  SamlinJenifer
                  May 30, 2022
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                  Resolved

                  Address: 5/9b old post office street, Koodan kulam, Near to kasthuri hospital
                  Website: Ixigo

                  They deducted money from my account but I am not received any bus ticket. Please concern my complaint and take action.
                  May 31, 2022
                  Complaint marked as Resolved 
                  IXIGO return my tickets money to my account . better service
                  Ixigo customer support has been notified about the posted complaint.
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                    J
                    JNKarga
                    May 30, 2022
                    Resolved
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                    Resolved

                    I cancelled two tickets on 27th and the app showed refund will be processed by 1 p.m of same day. When did not recieve anything I contacted customer care they told me to wait 48 hours so I did. Now they are avoiding me by closing my chats without letting me reply. My cancelled trips ID IXITR[protected] and IXITR[protected] . Very horrible experience. When will I ever get my money. As a student this is really frustrating as I had to be in Delhi for exams.
                    May 31, 2022
                    Complaint marked as Resolved 
                    I recieved the full refund amount today, 31/05/2022 23:31 . I want to Thank you guys at consumer complaints for making my voice heard.
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    May 31, 2022
                    Ixigo Customer Care's response                     We regret the inconvenience caused, we are getting this checked and the refund shall be processed to the payment source within the next 2-3 days.
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                      S
                      Sonyass
                      May 28, 2022
                      Resolved
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                      Resolved

                      Address: Ixigo
                      Website: consumercompomplaints.in

                      I booked two tickets and I cancelled both of ticket yesterday . I didn't recieve money yet
                      Mobile number [protected]
                      May 28, 2022
                      Complaint marked as Resolved 
                      [email protected] Mobile number : 9356842411
                      Ixigo customer support has been notified about the posted complaint.
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                        S
                        Sudarsun Nayak
                        May 27, 2022
                        Resolved
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                        Resolved

                        Address: Mumbai

                        Pl call me my registration number.
                        Jul 4, 2022
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        May 28, 2022
                        Ixigo Customer Care's response                         Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                          S
                          Sukhjeet K Ranade
                          May 25, 2022
                          Resolved
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                          Resolved

                          I tried to book a ticket through Ixigo on[protected] using Paytm UPI. The amount was deducted from the linked Bank but Ixigo shows payment failed. Even after six months, the money has not been refunded back to my account. Payment Details
                          03-Nov-21
                          (03-Nov-2021)
                          TO TRANSFER
                          UPI/DR/[protected]/LE TRA
                          VE/SBIN/letravenue/ixigo
                          TRANSFER TO 5097692
                          162098
                          1, 166.03

                          I have trip details and all other necessary proofs for my claim.
                          Please REFUND my money.
                          Jul 1, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          May 25, 2022
                          Ixigo Customer Care's response                           Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                            V
                            VijayVMali
                            from Jalgaon, Maharashtra
                            May 23, 2022
                            Resolved
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                            Resolved

                            Address: Tapeshwar Nagar, Lohara

                            Dear Team,
                            I was booked my Train Ticket From Nandurbar to Jalgaon on Dt 16 April 2022 of Rs. 137.83/- but ticket was not booked and amount also not refund kindly refund my amount
                            Jun 29, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            May 25, 2022
                            Ixigo Customer Care's response                             Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                              S
                              Shubyzzzz
                              from Pune, Maharashtra
                              May 22, 2022
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                              Website: Ixigo

                              No money being refunded on ixigo ticket booking
                              Ixigo customer support has been notified about the posted complaint.
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                              Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                S
                                Swattik
                                from Kolkata, West Bengal
                                May 22, 2022
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                                My booking with TRIP ID: IXITR[protected] has already been cancelled by me on 15th May. Ixigo told me that I'll receive ny refund by 18th May. But still, I have not received the refund money which is ₹10540. Pls look into this matter as early as possible, otherwise I will be convinced to take steps against Ixigo.
                                Ixigo customer support has been notified about the posted complaint.
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                                Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                  J
                                  Jenniferanna
                                  May 22, 2022
                                  Resolved
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                                  Resolved

                                  I tried booking 3 tickets for 23 Monday 2022 in vanchinadu express. But money was credited but no ticket was issued. Then after sometime they credited my money as ixigo money so I used it to rebook. But again it the money was used but no booking was done. It showed 'booking oemding'. I tried booking again and the same thing happened. So 496 Rupees was credited from my account. But no tickets were booked. I need a refund, what should I do?
                                  May 22, 2022
                                  Complaint marked as Resolved 
                                  They refunded the money in my ixigo account after an hour. Also the customer care called me.
                                  Ixigo customer support has been notified about the posted complaint.
                                  May 22, 2022
                                  Updated by Jenniferanna                                   The two Booking ids were
                                  IXITR[protected]
                                  IXITR[protected]
                                  View replies
                                  I was booking a train ticket through ixigo application and during payment via upi mode (Amazon pay) my payment was successful of amount INR 508 but ticket was not booked neither there was any confirmation of booking failed in the trip history.

                                  Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked
                                  Reply
                                  I ve booked train ticket but not confirmed by IRTC. So I ve taken one more ticket from station. pls refund the my ticket amout.
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                                    S
                                    Swattik
                                    from Kolkata, West Bengal
                                    May 21, 2022
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                                    I have cancelled my booking on 15th May. But till now I haven't recieved my refund money. It was supposed to reach my bank by 18th May. But I didn't receive it at all. Kindly look into this matter before I take any step.
                                    Ixigo customer support has been notified about the posted complaint.
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                                    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                      A
                                      AbuthahirMusthafa
                                      May 21, 2022
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                                      I have booked train ticket via Ixigo. I have paid ticket money via UPI.[Booking id - IXITR[protected]].My amount was deducted and it was said "Enter irctc password to get tickets" .I have provided my password and clicked on Submit. I got Server lost page and didn't received tickets.
                                      Ixigo customer support has been notified about the posted complaint.
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                                        D
                                        Devyanit
                                        May 21, 2022
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                                        Resolved

                                        I had booked tickets for 11039 for 24 may 2022
                                        And 11040 for 26 may 2022.
                                        I cancelled it on 15 may 2022 on same day of booking.
                                        Expected refund date was 18 may 2022
                                        I use all refund policy.
                                        I also ordered food for these journeys .
                                        Still I didn't get my refund.
                                        Total amount 5479+5424+1878+1860=14641 rs
                                        (Excluding food.)
                                        When wil I get my refund?
                                        Jul 1, 2022
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 25, 2022
                                        Ixigo Customer Care's response                                         Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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