Ixigo Complaints & Reviews

Ixigo recommends you do everything from the app. But if you request a reschedule they won't give you any update on the app (which they recommend on their website with a popup) but just reply in an old email thread and won't disclose anywhere that the information on the app is wrong. If you open the app you would think the rescheduling hasn't gone through but it actually has and you have no way of knowing this unless you call the customer support to complain.

I have booked 7 train seat sleeper class booked of 12716-Sachkhand express for 23rd March 2022 and paid Rs. 2408/- through net banking to ixigo against ref. no. IGANEKKQZ7 on 13th March 2022. But no message from company for booking has been received or no booking has been shown in account

Not refund my money

I have booked 6 tickets from bhadrachalam to Hyderabad on 7th march 2022. Money was deducted but tickets was not booked 😒 Plz solve my problem

Ixigo assured Scam
My booking id IF[protected] is for Jaipur Mumbai flight. I booked my ticket yesterday on ixigo app. While booking my flight tickets from Jaipur to Mumbai I opted for ixigo assured as it claims to refund whole amount if cancelled. Due to changes in my plan I cancelled my ticket and as I cancelled my ticket I knew that ixigo assured is a scam. I paid Rs. 8107 for one way jaipur and I got refund of Rs. 3744. On cancelling my ticket I got less than half of which I paid. Then what was the use of paying extra for ixigo assured.
I got scammed I would advice others to be safe.

I had tried to book train ticket on March 5th. However cash was deducted twice for the same ticket from my Google pay. How do I get my refund?

I booked my train ticket on ixigo ad my money was deducted from my bank account but ticket was not booked and my money is not refunded.

I booked train tickets today but money was deducted twice for same booking.

I booked a flight from Mumbai to Chandigarh on 10th Feb 2022. But due to change in plans, I canceled the tickets immediately. Ixigo mailed me that I am eligible for full refund and it will be credited to my account within 7 days. But it has been more than 15 days and there is no refund.

The ixigo website still shows that the cancellation is pending. Their customer care have blocked my phone number.

Hello Team,
I had booked my flight for me and my wife from Ixigo site/app for 15th Feb from Raipur to - Pune .

Due to some technical reason the flights were canclled and the airline had completely refunded the flight amount for both the tickets immediatley to Ixigo to inturn return it to me .

I was told to wait for 7-10 working days max by Ixigo team for the amount to reflect in my bank account and yet Ixigo team has not refunded my amount .

Email and calling on their customer care number does no help but just delaying for this process.

Request you to please refund my amount for both flight canclled tickets ASAP .

On the app it showed it was to be refunded by 11th Feb but still no refund in my account .

Details : -
Flight booking date : 28th Jan 2022
Flight travel date : 15th Feb 2022
Flight cancelled date : 8th Feb 2022
PNR for both flights : XQC7XQ and EHSI8F

Regards,
Ashveen Bindra

Mobile : [protected]

As per our record, the booking with TRIP ID: IXITR[protected] has been cancelled and the refund has already been initiated and will reflect in your account as per the below mentioned timelines.

Please find the detailed refund summary below:
-Refund in UPI/Net Banking/Credit/debit/wallet: 5500.0, 23 Feb 2022
24 Feb, 2:09 PM

Even after the above confirmation from ixigo, Now today is 24 Feb still the refund has not been credited to my source account.I did not expect this type of service from Ixigo.

I have booked 3 tickets from bhandara to pune . But due to some reason i had to cancle it. The amount was then sent to Ixigo money max and then i transferred it to my bank account . But still the amount has not reflected on my bank account

As per our record, the booking with TRIP ID: IXITR3395339XXXXX has been cancelled and the refund has already been initiated and will reflect in your account as per the below mentioned timelines.

Please find the detailed refund summary below:
-Refund in UPI/Net Banking/Credit/debit/wallet: 880.0, 22 Feb 2022

Even after the above confirmation from ixigo, still the refund has not been credited to my source account.
There is no point on connecting with their Customer support as all are auto generated messages.
I request my total refund on immediate basis by today.
I did not expect this type of service and miscommunication from a company like Ixigo.

I booked my train tickets from gtl-new Delhi .Amount was deducted from bank account but ticket booking failed.The below picture shows ixigo has successfully credited but amount was not reflected.Awaiting for rapid response.

I had booked a ixigo assured flight ticket from Mumbai to kochi scheduled for 1-3-2022.Now i have a change of travel plan and have been trying to cancel the ticket since a week but it is not happening.It shows a message "Something went wrong .Try again later"
I had a chat with ixigo helpline about 4 days back where they told that they are initiating a cancellation from their end and it will happen within 72 hrs which has not happened .Further they told the refund would take 120 days which is absolutely wrong as ixigo assured promises a 7 day cashback

I booked a ticket from SC to RJT on 10th FEB from IXIGO but after 30Min I received a mail that ticket booking failed but after more than 11Days, I have not received my refund back.
I am attaching the details of payment done.
Kindly, resolve this matter ASAP as its already more than 11Days and refund my money.

As you can see In below provided photos, its claiming that they have successfully refunded the ticket cancellation amount in my bank account but there has been no money credited as of they claimed.So, stop showing fake things. Kindly initiate the refund to my account as soon as possible.
Refund transaction:
1. Rs.165, ARN: 75503722042013435794066
2. Rs.990, ARN:
75503722042013435787466

Flight ticket from New Delhi to Bangalore on PNR 5BM7CL was booked through Ixigo APP. Flight was through VISTARA AIRLINES on 18th of Feb 22. Due to Covid i had to reschedule my ticket from 18th Feb. 22 to 22nd Feb 22. The Ixigo customer service AGENT and the WhatsApp message to the customer confirmed the airline is doing free rescheduling without any charges. Therefore this was done on 17th Of Jan. On 1st of Feb due to prolonged illness i...

My money deducted from my bank but ixigo not booked my ticket i already sent the feedback and mails but no reply till now.
Details:
Mob. [[protected]]
Ticket partner : ixigo/PRCR/ABHIBUS/[protected]

Name : Rajendra Pandey
Kindly return my refund so that i can book my ticket from other source. Please dont make a fraud by not booking the tickets of customers and waste their time and hard earned money.

Recently I booked an airticket through ixigo app from Trivandrum to Bhubaneswar. One of the passanger, Sheela s name has appeared twice in airticket as (Sheela s Sheela s). Kindly change it as Sheela s