Ixigo Complaints & Reviews

I booked a flight from Mumbai to Chandigarh on 10th Feb 2022. But due to change in plans, I canceled the tickets immediately. Ixigo mailed me that I am eligible for full refund and it will be credited to my account within 7 days. But it has been more than 15 days and there is no refund.

The ixigo website still shows that the cancellation is pending. Their customer care have blocked my phone number.

Hello Team,
I had booked my flight for me and my wife from Ixigo site/app for 15th Feb from Raipur to - Pune .

Due to some technical reason the flights were canclled and the airline had completely refunded the flight amount for both the tickets immediatley to Ixigo to inturn return it to me .

I was told to wait for 7-10 working days max by Ixigo team for the amount to reflect in my bank account and yet Ixigo team has not refunded my amount .

Email and calling on their customer care number does no help but just delaying for this process.

Request you to please refund my amount for both flight canclled tickets ASAP .

On the app it showed it was to be refunded by 11th Feb but still no refund in my account .

Details : -
Flight booking date : 28th Jan 2022
Flight travel date : 15th Feb 2022
Flight cancelled date : 8th Feb 2022
PNR for both flights : XQC7XQ and EHSI8F

Regards,
Ashveen Bindra

Mobile : [protected]

As per our record, the booking with TRIP ID: IXITR[protected] has been cancelled and the refund has already been initiated and will reflect in your account as per the below mentioned timelines.

Please find the detailed refund summary below:
-Refund in UPI/Net Banking/Credit/debit/wallet: 5500.0, 23 Feb 2022
24 Feb, 2:09 PM

Even after the above confirmation from ixigo, Now today is 24 Feb still the refund has not been credited to my source account.I did not expect this type of service from Ixigo.

I have booked 3 tickets from bhandara to pune . But due to some reason i had to cancle it. The amount was then sent to Ixigo money max and then i transferred it to my bank account . But still the amount has not reflected on my bank account

As per our record, the booking with TRIP ID: IXITR3395339XXXXX has been cancelled and the refund has already been initiated and will reflect in your account as per the below mentioned timelines.

Please find the detailed refund summary below:
-Refund in UPI/Net Banking/Credit/debit/wallet: 880.0, 22 Feb 2022

Even after the above confirmation from ixigo, still the refund has not been credited to my source account.
There is no point on connecting with their Customer support as all are auto generated messages.
I request my total refund on immediate basis by today.
I did not expect this type of service and miscommunication from a company like Ixigo.

I booked my train tickets from gtl-new Delhi .Amount was deducted from bank account but ticket booking failed.The below picture shows ixigo has successfully credited but amount was not reflected.Awaiting for rapid response.

I had booked a ixigo assured flight ticket from Mumbai to kochi scheduled for 1-3-2022.Now i have a change of travel plan and have been trying to cancel the ticket since a week but it is not happening.It shows a message "Something went wrong .Try again later"
I had a chat with ixigo helpline about 4 days back where they told that they are initiating a cancellation from their end and it will happen within 72 hrs which has not happened .Further they told the refund would take 120 days which is absolutely wrong as ixigo assured promises a 7 day cashback

I booked a ticket from SC to RJT on 10th FEB from IXIGO but after 30Min I received a mail that ticket booking failed but after more than 11Days, I have not received my refund back.
I am attaching the details of payment done.
Kindly, resolve this matter ASAP as its already more than 11Days and refund my money.

As you can see In below provided photos, its claiming that they have successfully refunded the ticket cancellation amount in my bank account but there has been no money credited as of they claimed.So, stop showing fake things. Kindly initiate the refund to my account as soon as possible.
Refund transaction:
1. Rs.165, ARN: 75503722042013435794066
2. Rs.990, ARN:
75503722042013435787466

Flight ticket from New Delhi to Bangalore on PNR 5BM7CL was booked through Ixigo APP. Flight was through VISTARA AIRLINES on 18th of Feb 22. Due to Covid i had to reschedule my ticket from 18th Feb. 22 to 22nd Feb 22. The Ixigo customer service AGENT and the WhatsApp message to the customer confirmed the airline is doing free rescheduling without any charges. Therefore this was done on 17th Of Jan. On 1st of Feb due to prolonged illness i...

My money deducted from my bank but ixigo not booked my ticket i already sent the feedback and mails but no reply till now.
Details:
Mob. [[protected]]
Ticket partner : ixigo/PRCR/ABHIBUS/[protected]

Name : Rajendra Pandey
Kindly return my refund so that i can book my ticket from other source. Please dont make a fraud by not booking the tickets of customers and waste their time and hard earned money.

Recently I booked an airticket through ixigo app from Trivandrum to Bhubaneswar. One of the passanger, Sheela s name has appeared twice in airticket as (Sheela s Sheela s). Kindly change it as Sheela s

I want to change the name of a passenger in a recently booked air ticket through ixigo

On 15th Nov, 2021, I had booked 3 tickets for Bangalore to Port Blair for 19th Feb, 2022. However, I had to cancel them on 4th Feb, 2022 due to vivid restrictions. I got an email from GoAir saying they have credited the full refund which is Rs 13, 473, but ixigo has credited only Rs 2170 after all deductions. I have attached the email from GoAir, the ticket details and the cancellation confirmation from ixigo. They customer care chat bot isn’t helpful either. Please help me.

I booked a ticket from AMD to VNS on 9th FEB from IXIGO but after two hours I received a mail that ticket booking failed but after more than 40 hrs, I have not received my refund back.
I am attaching the details of payment done.
Kindly, resolve this matter ASAP as its already more than 40 hrs and refund my money....

I've booked ticket from Mumbai to Jaipur for 21st january, 2022 but the airline cancelled the booking for which refund has been processed by airline but still not refunded to me by Ixigo. My name is GAUTAM MODI.
Booking Id: IF[protected]. Please process my refund as soon as possible.

I booked a bus ticket for tomorrow that is 11/Feb/2022 of operator Highway Star Travels seat no 4. From Varanasi to Delhi. The amount has been received by ixigo but when I open my booking section it shows that I have no bookings. Please look into it asap. How will you guys refund me if I can't cancel the booking as its now being shown at all in the app nor have I received any ticket confirmation in mail or my number.

I Had today booking but no any confirmation email by company.

I have booked train tickets from ixigo.but cancelled on 29 Jan 2022.
But didn't recieve any refund after 11 days passed already.
Booking ID -IXITR[protected]

Order I'd: IF[protected]

Transaction Id A2202042309129841465950

Transaction successful and amount deducted from my bank account unfortunately ticket not booked, pnr not issued
Awaiting for the rapid response