Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Aug 23, 2025
Complaints 2420
Resolved
1519
Unresolved
901
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 21

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
guhan6666
from Chennai, Tamil Nadu
Apr 13, 2022
Report
Copy

I tried to book the ticket and paid but it dint confirm the ticked and said payment aborted, but it was debited from bank account
Ixigo customer support has been notified about the posted complaint.
View replies
Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I
    IShariff
    Apr 11, 2022
    Report
    Copy

    Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

    I cancelled my Train Tickets 12 days back for the following PNR No. but still not yet received refund amount,

    PNR [protected] - Amount - Rs. 1140
    PNR [protected] - Amount - Rs. 1175
    PNR [protected] - Amount - Rs. 2350
    PNR [protected] - Amount - Rs. 2280
    PNR [protected] - Amount - Rs. 1110

    Kindly refund my money.
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      I
      IXIGO Customer Care Number-9064-786-587 Contact Us..
      Apr 10, 2022
      Report
      Copy

      Address: Delhi

      I was bus ticket booking on ixigo but ticket details not receive and payment debited on my account please
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        I
        IXIGO Customer Care Number-9064-786-587 Contact Us..
        Apr 10, 2022
        Report
        Copy

        Address: Delhi

        I have booked a train ticket from Pune to Ludhiana and was wrongfully charged for the ixigo assured for free cancellation despite of me not choosing the
        Ixigo customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          viksaaa
          from Chennai, Tamil Nadu
          Apr 9, 2022
          Resolved
          Report
          Copy
          Resolved

          Sir i was making a booking of ticket which was unsuccesssful because of wrong password of irctc then the amount was debited and came into my ixigo money max
          i requested to transfer into my account and they said that they have made the refund but still i have not got
          they have provided me the ARN NO-[protected]
          date 2 april
          transaction no -IXITR[protected]
          Apr 10, 2022
          Complaint marked as Resolved 
          they took time but yet they ccredited the amount in my bank account thank you
          Ixigo customer support has been notified about the posted complaint.
          Apr 09, 2022
          Updated by viksaaa           kabhi vishwas nhi karuga mujhe itna bhagna padh rha ha khud ke paise refund ke liye
          View replies
          I have booked a ticket on[protected], but amount deducted and ticked not successfully booked. Still amount is not created. Booking id-ixitr[protected].
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Basistha Muni Pandey
            Apr 8, 2022
            Resolved
            Report
            Copy
            Resolved

            It's been more than a week from the deadline and i haven't received my money yet!!!I have contacted to my bank branch and they said that they haven't received any refunds from ixigo!!I have booked my ticket on 24th march 2022 and also cancelled it on the same day!!The deadline of refund was on 31st march 2022!!IToday is 8th april 2022!!
            +1 photos
            May 17, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Apr 08, 2022
            Ixigo Customer Care's response             Hey, the refund details and ARN number etc are shared on chat. Request you to kindly contact your bank customer care for further assistance, if not yet credited.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sarthak8727
              from Etawah, Uttar Pradesh
              Apr 7, 2022
              Resolved
              Report
              Copy
              Resolved

              Today I booked bus ticket of worth 1068 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
              But bus ticket was not yet booked not even it was showing in history help sir
              My IXIGO BUS TRIP ID IS IXIBS[protected]
              +1 photos
              May 10, 2022
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Apr 08, 2022
              Ixigo Customer Care's response               Hey, the refund has been successful yesterday and should be credited by now. Let us know for any further assistance.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sarthak8727
                from Etawah, Uttar Pradesh
                Apr 7, 2022
                Resolved
                Report
                Copy
                Resolved

                Today I booked bus ticket of worth 1068 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
                But bus ticket was not yet booked not even it was showing in history help sir
                My IXIGO BUS TRIP ID IS IXIBS[protected]
                +1 photos
                Apr 7, 2022
                Complaint marked as Resolved 
                [email protected] my email
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Apr 08, 2022
                Ixigo Customer Care's response                 Hey, the refund has been successful yesterday and should be credited by now. Let us know for any further assistance.
                View replies
                Hi, I have booked a ticket for bus worth rs 1070 the transaction has been done successfully and money has been deducted but i did not receive the ticket or the trip is not reflecting in the app.
                Please do the needful.

                Bus ticket payment done ticket not received - Comment #3984838 - Image #0
                Bus ticket payment done ticket not received - Comment #3984838 - Image #1
                Reply
                Hi, I have booked a ticket from palakollu to visakhapatnam on[protected] for[protected] bus worth rs 1808 the transaction has been done successfully and money has been deducted but i did not receive the ticket or the trip is not reflecting in the app.
                Please do the needful

                Bus ticket payment done ticket not received - Comment #3986577 - Image #0
                Reply
                Helpful
                1 other people found this review helpful
                1 found this helpful
                2 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Anuroop K M
                  Apr 7, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have booked a bus from Chennai to Kochi on[protected].I booked twice because first booking failed due to payment failure.And both the times money debited from my account and ticket not booked due to payment failure.
                  When i filed a complaint ixigo team said refund is initiated on the same day.But its not credited in my account, and i didnt receive any message of refund.There is nothing showing in the failed trips too.I dont know what to do.Please help me out of this.
                  I want refund please.
                  Solve this issue asap.Thanks in advance.
                  I will add image of my complaint and the transaction history.

                  Kindly find the attached.
                  +3 photos
                  Apr 11, 2022
                  Complaint marked as Resolved 
                  I got the refund.Ty
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 08, 2022
                  Ixigo Customer Care's response                   Hey, we can see both the payments were refunded on 5th April due to booking failure. Please let us know for any further assistance.
                  Apr 09, 2022
                  Updated by Anuroop K M                   2643Rs credited into my account.What about the rest 2658Rs??
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    abhinandanchhajed
                    Apr 6, 2022
                    Report
                    Copy

                    I was bus ticket booking on ixigo but ticket details not receive and payment debited on my account please refund my account immediately
                    Please find attached payment debited details
                    +1 photos
                    Ixigo customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Anuroop K M
                      Apr 5, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      I tried to book bus ticket from Chennai to Kochi on[protected].I paid the money via google pay and the money is debited from my account.But bus ticket not booked and shown a message as payment failure.
                      So i booked again and failed like first time.
                      When i checked my failed trips in the app, it was not showing.
                      I want refund for it.Please solve this issue
                      Thanks in advance
                      My mail [protected]@gmail.com
                      +2 photos
                      Apr 11, 2022
                      Complaint marked as Resolved 
                      Got refund
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 06, 2022
                      Ixigo Customer Care's response                       Hey, we can see both the payments were refunded on 5th April due to booking failure. Please let us know for any further assistance.
                      Apr 06, 2022
                      Updated by Anuroop K M                       But its not credited in my account.I checked both ixigo money abd my bank account.And i didnt receive any message about refund.
                      Please help..
                      Apr 06, 2022
                      Updated by Anuroop K M                       This is my transaction history and money is not credited yet.I marked it in orange box.
                      Please solve it and give me refund.
                      Thanks in advance.

                      Verified Support
                      Apr 08, 2022
                      Ixigo Customer Care's response                       Kindly connect with your bank customer care in such cases as payments were refunded from ixigo.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Akhila Babu
                        Apr 5, 2022
                        Report
                        Copy

                        We booked bus from bangalore to kumily via this app and we made the payment but the ticket is still not booked.
                        But the money is debited from my account.
                        Trip I'd: IXIBS[protected]

                        We can't find any data of this booking in the app.
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey, the booking ID is hidden. Please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          JiThin ToMy
                          Apr 3, 2022
                          Report
                          Copy

                          Refunded money is not reflected in my account which I was book the tickets in ixigo train app...
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey, please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            Nirbheet Singh
                            Apr 2, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India
                            Website: www.ixigo.com

                            Sorry for the inconvenience. As per our records, your refund has already been processed successfully on 26 Mar 2022, 15:35:58 and has been credited on 28 Mar 2022, 19:43:48. The refund details are as mentioned below.
                            Refunded Amount: Rs. 1270.0, ARN number for this refund is 75503722086014438694300,
                            Refunded in Jammu and Kashmir Bank Debit Card XXXX 7527

                            Note: Please check your bank statement from the date of transaction and contact your bank with the ARN NO 75503722086014438694300. The bank representative will be able to verify the transaction and resolve this issue for you.
                            You can also contact our customer service team for any further help.

                            ...

                            I Haven't got any money yet and they don't have any contact number to call please help
                            Apr 5, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Pinaki BANERJEE1971
                              from KOLKATA, West Bengal
                              Apr 2, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: 179/1 BB Chatterjee Road Kasba

                              (Trip Id: IXITR[protected]
                              Payment deducted, booking details not received
                              Shalimar to Secunderabad Jn on[protected]Trip Id: IXITR[protected]

                              This is related to train booking.I was promised on Ixigo automated chat that this payment would get refunded by 8am as on the 2nd of April 2022, which has actually not happened.
                              If there is further delay more than 24 hours i am going to take up this issue in consumer forum.
                              May 22, 2022
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Apr 02, 2022
                              Updated by Pinaki BANERJEE1971                               i have not received the refund however it says resolved. Not a problem let me move to consumer forum for the same .Thanks
                              Verified Support
                              Apr 17, 2022
                              Ixigo Customer Care's response                               Hey, the refund was processed on 2nd April itself, please check the detailed bank statement and connect with your bank customer care for more clarity.
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                viksaaa
                                from Chennai, Tamil Nadu
                                Apr 2, 2022
                                Report
                                Copy

                                I have booked a ticket of ₹4036 but it gets failed because of incorrect irctc password .when I apply for refund they have shown me that my money has been transferd to my account but I have not receive any amount.
                                When I have search it I got to know that ixigo refund our mony on ixigo money max then I have gone though the app and open ixigo money max and they have asked me whether i want to transfer then i clicked yes and
                                thennotification came said that you money has been transfer but till now I didn't get my money back..
                                In which account they have transfer my money?
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey, please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.
                                Reply
                                viksaaa's [Complaint's author] reply, Apr 5, 2022
                                there is no help done from your side i request you too refund my amount which u said have already done but reflected in to my account
                                ARN NO PROVIDED BY YOU - 209245586861
                                MY UPI ID is vikramrajpurohit134@okicici
                                make my refund as soon as possible
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  deepanshugangwar
                                  from Bareilly, Uttar Pradesh
                                  Apr 1, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I booked my tickets from Izzatnagar to Tanakpur on 1 April 2022 for 2 April 2022. But when I did payment, I have not received my tickets. My trip ID is IXITR[protected] and Payment ID is U55IP5AKDYR7RTIVH1. I did my payment through UPI from another phone in Paytm. My UPI ID is [protected]@paytm and Payment RRN:[protected].
                                  Please refund my money or give me my tickets.
                                  +2 photos
                                  Apr 16, 2022
                                  Complaint marked as Resolved 
                                  Complaint resolved only in 1 week. Thanks😃
                                  Ixigo customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Prasad Bashapakala
                                    Apr 1, 2022
                                    Report
                                    Copy

                                    I booked a ticket from New Delhi to Hyderabad on 28 March. I saw when it was booked it showed 2nd May. Not sure how? Again tried to reschedule it and paid the extra amount. My father went to airport and the staff said the ticket was cancelled. As a senior citizen he had to face issues in the airport. Waste of travel and money. Again booked another flight paying extra toother airlines.

                                    Ixigo have now refunded Rs. 1987 whereas i paid around Rs. 9200 for initial booking and reschedule.

                                    I dont understand why I only received Rs. 1987?

                                    Will never use Ixigo again.
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey, please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Poornoday Poornoday
                                      Mar 31, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Website: Ixigo app

                                      Booked ticket from howrah to tirupati in ixigo app, paid money using Amazon upi, money got deducted from bank account but ticket not booked, transaction is not even showing up in ixigo app
                                      +1 photos
                                      May 10, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 01, 2022
                                      Ixigo Customer Care's response                                       Hey, please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        amit@j
                                        from Delhi, Delhi
                                        Mar 31, 2022
                                        Report
                                        Copy

                                        Maine do bar gadi no 12461 se Jodhpur to delhi ticket book ki isme paise to kat gaye par ticket book nahi hui aisa kyo
                                        Jiska UTR no[protected]
                                        Aur[protected] hai i
                                        Iska refund kab tak hoga
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey, please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Central Road Research Institute
                                          1
                                          (2)
                                          Indian Railways
                                          1.3
                                          (6289)
                                          Indian Railway Catering & Tourism Corporation [IRCTC]
                                          1
                                          (10839)