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www.ixigo.com
3.5
Updated: Apr 16, 2026
Complaints 2446
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1587
Unresolved
859
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Ixigo reviews & complaints page 21

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P
Priya28472
from Surat, Gujarat
May 20, 2022
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Address: 125 Laxmi nagar bamroli road surat

This is my transaction ID :
T2205201741459517675101

I tried to book tickets on 20 may 2022
From Surat to vadodara

Transaction done and amount deducted from my bank account and tickets is not booked

Please do kindly look towards this on immediate basis
Ixigo customer support has been notified about the posted complaint.
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Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
aieo
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    D
    DrMagesh
    May 18, 2022
    Resolved
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    Resolved

    We recently booked a bus ticket via ixigo app for 2 persons from Chennai to coimbatore.payment completed via Gpay but we didn't get any reply mail from ixigo side and not showing the ticket in the app also...tried for ticket cancellation but there is no proper customer care mail or number. kindly refund the amount.
    Gpay orderID : 235GCCSKARCRLWSJ3EK
    Date of transaction : 18.05.2022
    Time : 8:33PM
    Jun 22, 2022
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    May 22, 2022
    Ixigo Customer Care's response     We trust this is resolved and refunded, Please reach out to us at www.ixigo.com/help for further help.
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      S
      Satish2402
      May 18, 2022
      Resolved
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      Resolved

      Website: www.ixigo.com

      I have tried to book a train ticket through IXIGO website without an account / Login in the same and later it was redirected to IRCTC website for further process of booking.

      Due to personal reasons I would like to cancel the ticket, hence I tried to cancel the ticket in IRCTC but it shows that the booking is not made in IRCTC, hence it cannot be cancelled.

      Again I have tried to cancel the ticket through IXIGO but it shows no booking have been made yet.

      I Need your support in resolving the issue and refund is done to me.
      May 18, 2022
      Complaint marked as Resolved 
      Issue was not resolved yet. Still the same is being shown.
      Ixigo customer support has been notified about the posted complaint.
      May 18, 2022
      Updated by Satish2402       Issue is still not resolved. Need support on the same.

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        B
        Bhumikaaa16
        May 18, 2022
        Resolved
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        Resolved

        I booked my ticket for 11/05/2022 but it was canceled because it wasn’t confirmed but now refund is not reflecting on my account It’s showing that it has been transferred from money max to my account but I couldn’t find any refund from your side kindly look into this matter.
        Jun 17, 2022
        Complaint marked as Resolved 
        Resolved
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        May 22, 2022
        Ixigo Customer Care's response         Debit card refund can take upto 7 days from date of initiation. Please reach out to us at www.ixigo.com/help if it is not yet refunded.
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          M
          Mithun Ganguly
          May 17, 2022
          Resolved
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          Resolved

          Website: www.ixigo.com/?utm_source=Google_Search&utm_medium=paid_search_google&utm_campaign=Ixigo_Brand&gclid=CjwKCAjwj42UBhAAEiwACIhADqb_KfsDdjSr2LZIYSufsIdN_yM2BcqKx87u241J_QbGm3qVKj9wHhoCM4EQAvD_BwE

          I was booking my train ticket and made payments, my amount was deducted but tickets were not booked or any confirmation from ixigo came. I have made two payments on night 15 May and morning 16 May. I am yet to receive any refund against the payment made. There is no update from the service provider or from bank.
          Jun 30, 2022
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          May 22, 2022
          Ixigo Customer Care's response           Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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            Ã
            Çhãrlìë Débñãth
            May 17, 2022
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            Address: Tripura ,Agartala,

            Iam From Agartala Tripura I have booked A train ticket From Ixigo but due to some landslides The Route from Agartala To Sealdah is blocked So I thought to Go by Airways But When i have seen That from agartala to kolkata per person is ₹5234 I Was Really Shocked That on the Month of January I Have travelled The same flight With ₹1529 Now iam strucked in agartala and I have an important work in kolkata But due to Increase in fare rate I am Strucked in agartala . Now The bus from Agartala to guwahati is also Blocked so iam Totally Confused That how can i come to kolkata .
            "I REQUEST TO IXIGO AND AAI AUTHORITY TO REDUCE THE FARE ATLEAST TILL ₹3000 IAM STRUCKED IN AGARTALA"
            I have trust that Ixigo Will Do something for my problem
            Ixigo customer support has been notified about the posted complaint.
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              P
              paladan
              May 17, 2022
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              Address: kottayam, india

              I have booked up and down ticket vide PNR [protected] and [protected]. I am unable to travel due to severe health problem. Let me know how to cancel the tickets. I have searched in your site but nowhere found the cancellation tip

              let me know the procedure to cancel the same
              Ixigo customer support has been notified about the posted complaint.
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                P
                Ponlakshmipons
                May 16, 2022
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                Today I booked bus ticket of worth 1070 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
                But bus ticket was not yet booked please help me sir...
                Ixigo customer support has been notified about the posted complaint.
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                  M
                  [email protected]
                  from PUNE, Maharashtra
                  May 14, 2022
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                  Website: [email protected]

                  Pune to belgaum trip on 3/1/2022
                  id [protected]
                  pnr hrmxb
                  ticked cancelled 1 day before the trip
                  sent details of cancellation on their app
                  refund not done
                  Ixigo customer support has been notified about the posted complaint.
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                  no reply from ixigo customer support
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                  Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                    S
                    shashy
                    from Hyderabad, Telangana
                    May 12, 2022
                    Resolved
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                    Address: Bhimadole ap

                    We booked ticket on 12/5/2022
                    Navayuga travel 23.20 time
                    Bhimadole to Hyderabad
                    Money w we as deducted but no ticket came .

                    So please refund my amount plz
                    No other option to do any ..
                    Jun 14, 2022
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    May 12, 2022
                    Updated by shashy                     Please do it asap.. send message related to this that particular no and I’d..
                    Verified Support
                    May 13, 2022
                    Ixigo Customer Care's response                     Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                      R
                      rahul1266
                      May 8, 2022
                      Resolved
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                      Resolved

                      Money transferred from ixigo wallet not received in my account

                      I have provided my account statement below. U can see the amount of Rs. 2088 deducted for booking. But still, I was not able to book, after a few tries then I didn't book the ticket .and the debited money is sent to ixigo money wallet automatically. but when I choose to send money to my account. I got a mail telling me the transaction is completed on 1/5/22. But, Still no amount of Rs. 2088 credited for a refund on 1/5/22. Bank told me no...
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                      J
                      Jithin9119
                      from Alappuzha, Kerala
                      May 7, 2022
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                      Money has been deducted from my account
                      Ixigo customer support has been notified about the posted complaint.
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                      Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                        S
                        Shashwat.1178
                        May 7, 2022
                        Resolved
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                        Resolved

                        I Cancelled my ticket and ixigo says they have refunded it but i haven't recieved it
                        Jun 9, 2022
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        May 09, 2022
                        Ixigo Customer Care's response                         Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                          M
                          MoniikaSh
                          from Rewa, Madhya Pradesh
                          May 5, 2022
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                          Website: IXIGO.com

                          Dear sir,
                          I booked a train tickt from pune to satna (PNR no. [protected].) on 30/04/2022
                          but because of some reason i cancelled tickey within 5 min .
                          So i received msg from IRCTC and IXIGO for full refund. But till the date i did not get refund amount. please resolve my problem
                          Ixigo customer support has been notified about the posted complaint.
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                          Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                            A
                            abraham k
                            from Alappuzha, Kerala
                            May 4, 2022
                            Resolved
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                            Resolved

                            Address: ixigo haryana

                            I try to book railway ticket thru ixigo app and their system show error message on transaction mode twice and the amount debited from my account and did not get the ticket, as i inform their customer care many times, they said your fund initiated in your account and its reflected with in 4 days, as of now i did not get that amount until today, i make these transaction on 26 and 27th April 2022 .And I lost 1208 INR & 171 INR on both transactions.
                            Jun 6, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            May 04, 2022
                            Updated by abraham k                             Until now i did n't received the refund amount, as merchant ixigo says its already initiated on your account, so where is that money?
                            Verified Support
                            May 05, 2022
                            Ixigo Customer Care's response                             Abraham, the transactions were marked void the same day and reversed successfully. If the amount is not reflecting yet in your bank statement, kindly call your bank customer care for clarity.
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                              S
                              SAChin.09
                              May 3, 2022
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                              I have booked a train ticket on[protected] from howrah to pune via ixigo app. I have made payment through google pay payment got successful but ticket not revived. No were in the app or email it is showing booking unsuccessful no details yet. Just blindly amount gone.
                              I hope my refund gets quickly as soon as possible
                              Ixigo customer support has been notified about the posted complaint.
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                              Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                                M
                                Mallika Prusty
                                May 3, 2022
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                                I just now did a transaction at ixigo for train bookings they asked my irctc password and captcha still they showed me error and transaction time was out my money is deducted i want my refund or confirmation ticket as soon as possible
                                Ixigo customer support has been notified about the posted complaint.
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                                  P
                                  prakashtdkr
                                  May 2, 2022
                                  Resolved
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                                  Resolved

                                  Address: At Kurwali Kh tal Phaltan satara MH, 415523

                                  I am booking train ticket from pune to ahmedabad on 28th Apr 2022. Ticket was TQWL so cancled refund amount ra 3390 transfers in my account but within second reversed. Since 28th apr I am asking my refund why revered but they could not giving proper reason or resolved my issue.
                                  Jun 4, 2022
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 02, 2022
                                  Ixigo Customer Care's response                                   Hey, we are unable to locate any details. Please reach out to us via www.ixigo.com/help.
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                                    P
                                    Pavan 620
                                    Apr 27, 2022
                                    Resolved
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                                    Resolved

                                    Bus cancellation Refund

                                    H,
                                    It has been more than 2 weeks and I have not received refund for my cancelled bus on April 13th,

                                    These are all the details
                                    Phone Number: [protected]

                                    Passenger 1: Pavan Kumar Seat 14
                                    Passenger 2: Dhwani Shrivastava Seat 20

                                    TRIP ID:
                                    IXIBS[protected]

                                    TICKET NUMBER:
                                    AU[protected]

                                    AMount Rs. 1615

                                    Please help as there...
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                                    S
                                    Sumesh333
                                    from Thane, Maharashtra
                                    Apr 26, 2022
                                    Resolved
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                                    Resolved

                                    Dear Ixigo team,
                                    I tried booking tickets for Chennai on 24th April I couldn't book it but my money was deducted and not ticket wasn't booked and now that I requested for the refund. Refund was supposed to be credited on 25th by 2:00 I still haven't received it. Please help it resolve.
                                    Jun 1, 2022
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 29, 2022
                                    Ixigo Customer Care's response                                     Hey Sumesh, the transaction was marked void and reversed the same day. Please refer your detailed bank statement once and if it is not reflecting yet, kindly wait for 7 days from the date of transaction.
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