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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 21

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P
Pavan 620
Apr 27, 2022
Resolved
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Bus cancellation Refund

H,
It has been more than 2 weeks and I have not received refund for my cancelled bus on April 13th,

These are all the details
Phone Number: [protected]

Passenger 1: Pavan Kumar Seat 14
Passenger 2: Dhwani Shrivastava Seat 20

TRIP ID:
IXIBS[protected]

TICKET NUMBER:
AU[protected]

AMount Rs. 1615

Please help as there...
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Sumesh333
from Thane, Maharashtra
Apr 26, 2022
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Dear Ixigo team,
I tried booking tickets for Chennai on 24th April I couldn't book it but my money was deducted and not ticket wasn't booked and now that I requested for the refund. Refund was supposed to be credited on 25th by 2:00 I still haven't received it. Please help it resolve.
+1 photos
Jun 1, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2022
Ixigo Customer Care's response Hey Sumesh, the transaction was marked void and reversed the same day. Please refer your detailed bank statement once and if it is not reflecting yet, kindly wait for 7 days from the date of transaction.
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    S
    S B Anjali
    Apr 21, 2022
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    Sir

    I have booked my ticket. The payment has been deduced, but I couldn't print my ticket. Irctc login wasn't shown and, on the app, no such booking is shown. I hope I can get my money back. Waiting in anticipation.

    Best
    Ixigo customer support has been notified about the posted complaint.
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    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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      M
      Muralikrishna2022
      from THIRUVANANTHAPURAM, Kerala
      Apr 18, 2022
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      Booked Bus Ticket on[protected] through UPI GPay on ixigo. Ticket was not booked but amount of 1190 debited from Account. UPI Transaction Code:[protected].

      Email: [protected]@gmail.com

      Murali Krishna
      Ixigo customer support has been notified about the posted complaint.
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      Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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        A
        Akhlaque021
        from kolkata, West Bengal
        Apr 18, 2022
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        Address: Kidderpore Kolkata

        For Train Ticket
        Shalimar to Deoria Sadar
        15021 Shm Gkp
        Mon, 18 April
        Booking ID: IXITR[protected]
        Booked on Thu, 14 Apr
        Unfortunately amount deducted but ticket not booked
        And in application showing money refunded to your account but yet not showing means not get refund
        Kindly do the needful
        Ixigo customer support has been notified about the posted complaint.
        Apr 18, 2022
        Updated by Akhlaque021         So, I requested to you kindly refund the money as soon as possible in account
        Apr 18, 2022
        Updated by Akhlaque021         I received mail below details but not get refund yet

        Hi Akhlaque

        Sorry! Your Shalimar (SHM) - Deoria Sadar (DEOS) train booking didn't go through.The refund of Rs. 4067 has been initiated.

        You will receive this amount in your account by 14 Apr 2022, 22:00. Please view your transaction history for more information.
        In the meanwhile, you can book again. Re-book now.

        Booking ID: IXITR[protected]
        Train Name: SHM GKP EXP
        Travel Date:[protected]
        View replies
        Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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          G
          G.S.L.Sirisha
          from Visakhapatnam, Andhra Pradesh
          Apr 15, 2022
          Resolved
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          Resolved

          Hello
          My trip I'd:IXITR[protected]
          I cancelled my trip for 2 members and when I want refund it is showing that I got refunded but I did not receive the refund amount .please consider my issue .
          My ixigo money max showing 0 .
          Please help me refund.
          Thank you
          +2 photos
          May 21, 2022
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Apr 17, 2022
          Ixigo Customer Care's response           Hey, the amount was refunded to the payment source and should have been credited by now. Please check the detailed bank statement, any other linked bank accounts to same UPI ID or wallet service provided by UPI app. If the amount is not reflecting please connect with your bank customer care.
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            J
            Jilsy
            Apr 14, 2022
            Resolved
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            Resolved

            Hi, i have booked a bus ticket through ixigo app worth rs.1070 the money got deducted and transaction was successful but did not receive the ticket or any confirmation regarding the same. Please do the needful
            +1 photos
            Apr 17, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Apr 16, 2022
            Ixigo Customer Care's response             Hey, we can see that the booking was failed and the amount debited was refunded the same day towards the payment source. Let us know for any further assistance.
            View replies
            Yes I received my money back. Thank you so much
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              S
              shahina ahmad
              Apr 14, 2022
              Resolved
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              Resolved

              Address: Shaheen Bagh

              Hi I have booked my ticket through ixigo from Delhi to Ranchi for 4th of May. I have made the payment via HDFC net banking. The money got deducted but did not receive any ticket

              Attaching the transaction details for your reference. Kindly resolve asap as i have to book the ticket urgently
              +1 photos
              May 20, 2022
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Apr 14, 2022
              Ixigo Customer Care's response               Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                G
                guhan6666
                from Chennai, Tamil Nadu
                Apr 13, 2022
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                I tried to book the ticket and paid but it dint confirm the ticked and said payment aborted, but it was debited from bank account
                Ixigo customer support has been notified about the posted complaint.
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                Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                  I
                  IShariff
                  Apr 11, 2022
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                  Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

                  I cancelled my Train Tickets 12 days back for the following PNR No. but still not yet received refund amount,

                  PNR [protected] - Amount - Rs. 1140
                  PNR [protected] - Amount - Rs. 1175
                  PNR [protected] - Amount - Rs. 2350
                  PNR [protected] - Amount - Rs. 2280
                  PNR [protected] - Amount - Rs. 1110

                  Kindly refund my money.
                  Ixigo customer support has been notified about the posted complaint.
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                  Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                    I
                    IXIGO Customer Care Number-9064-786-587 Contact Us..
                    Apr 10, 2022
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                    Address: Delhi

                    I was bus ticket booking on ixigo but ticket details not receive and payment debited on my account please
                    Ixigo customer support has been notified about the posted complaint.
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                    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                      IXIGO Customer Care Number-9064-786-587 Contact Us..
                      Apr 10, 2022
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                      Address: Delhi

                      I have booked a train ticket from Pune to Ludhiana and was wrongfully charged for the ixigo assured for free cancellation despite of me not choosing the
                      Ixigo customer support has been notified about the posted complaint.
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                        V
                        viksaaa
                        from Chennai, Tamil Nadu
                        Apr 9, 2022
                        Resolved
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                        Resolved

                        Sir i was making a booking of ticket which was unsuccesssful because of wrong password of irctc then the amount was debited and came into my ixigo money max
                        i requested to transfer into my account and they said that they have made the refund but still i have not got
                        they have provided me the ARN NO-[protected]
                        date 2 april
                        transaction no -IXITR[protected]
                        Apr 10, 2022
                        Complaint marked as Resolved 
                        they took time but yet they ccredited the amount in my bank account thank you
                        Ixigo customer support has been notified about the posted complaint.
                        Apr 09, 2022
                        Updated by viksaaa                         kabhi vishwas nhi karuga mujhe itna bhagna padh rha ha khud ke paise refund ke liye
                        View replies
                        I have booked a ticket on[protected], but amount deducted and ticked not successfully booked. Still amount is not created. Booking id-ixitr[protected].
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                          B
                          Basistha Muni Pandey
                          Apr 8, 2022
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                          Resolved

                          It's been more than a week from the deadline and i haven't received my money yet!!!I have contacted to my bank branch and they said that they haven't received any refunds from ixigo!!I have booked my ticket on 24th march 2022 and also cancelled it on the same day!!The deadline of refund was on 31st march 2022!!IToday is 8th april 2022!!
                          +1 photos
                          May 17, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 08, 2022
                          Ixigo Customer Care's response                           Hey, the refund details and ARN number etc are shared on chat. Request you to kindly contact your bank customer care for further assistance, if not yet credited.
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                            S
                            Sarthak8727
                            from Etawah, Uttar Pradesh
                            Apr 7, 2022
                            Resolved
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                            Resolved

                            Today I booked bus ticket of worth 1068 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
                            But bus ticket was not yet booked not even it was showing in history help sir
                            My IXIGO BUS TRIP ID IS IXIBS[protected]
                            +1 photos
                            May 10, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 08, 2022
                            Ixigo Customer Care's response                             Hey, the refund has been successful yesterday and should be credited by now. Let us know for any further assistance.
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                              S
                              Sarthak8727
                              from Etawah, Uttar Pradesh
                              Apr 7, 2022
                              Resolved
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                              Resolved

                              Today I booked bus ticket of worth 1068 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
                              But bus ticket was not yet booked not even it was showing in history help sir
                              My IXIGO BUS TRIP ID IS IXIBS[protected]
                              +1 photos
                              Apr 7, 2022
                              Complaint marked as Resolved 
                              [email protected] my email
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 08, 2022
                              Ixigo Customer Care's response                               Hey, the refund has been successful yesterday and should be credited by now. Let us know for any further assistance.
                              View replies
                              Hi, I have booked a ticket for bus worth rs 1070 the transaction has been done successfully and money has been deducted but i did not receive the ticket or the trip is not reflecting in the app.
                              Please do the needful.

                              Bus ticket payment done ticket not received - Comment #3984838 - Image #0
                              Bus ticket payment done ticket not received - Comment #3984838 - Image #1
                              Reply
                              Hi, I have booked a ticket from palakollu to visakhapatnam on[protected] for[protected] bus worth rs 1808 the transaction has been done successfully and money has been deducted but i did not receive the ticket or the trip is not reflecting in the app.
                              Please do the needful

                              Bus ticket payment done ticket not received - Comment #3986577 - Image #0
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                                Anuroop K M
                                Apr 7, 2022
                                Resolved
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                                Resolved

                                I have booked a bus from Chennai to Kochi on[protected].I booked twice because first booking failed due to payment failure.And both the times money debited from my account and ticket not booked due to payment failure.
                                When i filed a complaint ixigo team said refund is initiated on the same day.But its not credited in my account, and i didnt receive any message of refund.There is nothing showing in the failed trips too.I dont know what to do.Please help me out of this.
                                I want refund please.
                                Solve this issue asap.Thanks in advance.
                                I will add image of my complaint and the transaction history.

                                Kindly find the attached.
                                +3 photos
                                Apr 11, 2022
                                Complaint marked as Resolved 
                                I got the refund.Ty
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 08, 2022
                                Ixigo Customer Care's response                                 Hey, we can see both the payments were refunded on 5th April due to booking failure. Please let us know for any further assistance.
                                Apr 09, 2022
                                Updated by Anuroop K M                                 2643Rs credited into my account.What about the rest 2658Rs??
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                                  A
                                  abhinandanchhajed
                                  Apr 6, 2022
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                                  I was bus ticket booking on ixigo but ticket details not receive and payment debited on my account please refund my account immediately
                                  Please find attached payment debited details
                                  +1 photos
                                  Ixigo customer support has been notified about the posted complaint.
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                                    A
                                    Anuroop K M
                                    Apr 5, 2022
                                    Resolved
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                                    Resolved

                                    I tried to book bus ticket from Chennai to Kochi on[protected].I paid the money via google pay and the money is debited from my account.But bus ticket not booked and shown a message as payment failure.
                                    So i booked again and failed like first time.
                                    When i checked my failed trips in the app, it was not showing.
                                    I want refund for it.Please solve this issue
                                    Thanks in advance
                                    My mail [protected]@gmail.com
                                    +2 photos
                                    Apr 11, 2022
                                    Complaint marked as Resolved 
                                    Got refund
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 06, 2022
                                    Ixigo Customer Care's response                                     Hey, we can see both the payments were refunded on 5th April due to booking failure. Please let us know for any further assistance.
                                    Apr 06, 2022
                                    Updated by Anuroop K M                                     But its not credited in my account.I checked both ixigo money abd my bank account.And i didnt receive any message about refund.
                                    Please help..
                                    Apr 06, 2022
                                    Updated by Anuroop K M                                     This is my transaction history and money is not credited yet.I marked it in orange box.
                                    Please solve it and give me refund.
                                    Thanks in advance.

                                    Verified Support
                                    Apr 08, 2022
                                    Ixigo Customer Care's response                                     Kindly connect with your bank customer care in such cases as payments were refunded from ixigo.
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                                      A
                                      Akhila Babu
                                      Apr 5, 2022
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                                      We booked bus from bangalore to kumily via this app and we made the payment but the ticket is still not booked.
                                      But the money is debited from my account.
                                      Trip I'd: IXIBS[protected]

                                      We can't find any data of this booking in the app.
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey, the booking ID is hidden. Please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.
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