Ixigo Complaints & Reviews

I have book train ticket from Amritsar to panipat at 21 Nov 22 ar rs 2178 is fail but my booking amount not refunded by ixigo

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I booked bus tickets for 4 people my money got deducted around Rs 5310 and this trip is not confirmed and even not reflecting in the app but the amount got deducted. Please improve your service you are really doing a scam by deducting hard earned money. Please give us quick response.

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Booked 4 bus tickets of indumati bus from Pune to Goa. Amount of 5310 deducted from bank account but the tickets are not booked.
Requesting refund in the original source of payment, i.e. bank account.

Attaching the deducted amount screenshot for reference.

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Address: Gurukrupa, near bank road, pantheerankavu

I have booked 3 tickets from Delhi to Calicut on 21/11/2022 and the ticket was not booked and the money has been debited from the account. Also there was no information showing about the booking details. So please give me an update about this or please do the refund as soon as possible.
Client no. [protected]

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I had done a payment of 4596 for a train ticket on 2 oct and i haven't Received any details of the train or the trip as such. Neither the e ticket was sent to my mail. so kindly resolve this or refund the money asap.

Nov 20, 2022

Complaint marked as Resolved

Problem is solved

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Sir I was cancelled the ticket on dated 4/02/2022 but the refund has not come yet. Reference no. [protected] and [protected]. Amount rs. 9600/-
Kindly do needful
Prince kumar
Mob- [protected]
Email - kumar.[protected]@gmail.com

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Address: Bangalore , Rajajinagr

Hi I need to reschedule on return flight due to sudden plan change, if I try to reschedule again fees of 499 rs is charged which is unfair

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Address: Online

Website: www.ixigo.com

Booked two tatkal tickets using Ixigo. PNR [protected] & [protected].

The seat didn't get confirmed hence was automatically cancelled by IRCTC. Only Rs.65 is deducted by IRCTC, however Ixigo deducted Rs 175 and Rs.372.

Tried calling their customer care number @[protected], the automatic message sends you to the website as they do not have any live agents. The online chat too same is the case just machine's responding.

Cheats - how do I get my money.

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Tried booking bus ticket through ixigo from chennai to bangalore. Twice, the money was debited but the page automatically closed, and booking was not confirmed in any way. I do not even have a transaction number except for my bank details.
Costumer support in the website needs a huge revamp.

Nov 21, 2022

Complaint marked as Resolved

Got the money back the next day.

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I had a booking in this flight (6E -6697 for 26th Nov 2022) and the airline canceled this flight and gave option for another flight……which doesn’t solve the purpose

Hence I have cancelled the ticked………………..however the airline has charged cancellation fees (this ticked is booked the (ixigo)

Could you please clarify. The amount is still not reflecting gin my account

PNR : OVMV2B - Flight cancelled by Airline - 6E 6697

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Today ie on 7Nov 2022 I was booking ticket from Mavli junction to Jaipur from UDZ JP SPCL SF train number 09722. Payment of 1049rs made through SBI net banking and amount got debited and session got timed out. Transaction reference number is IGAOPNQBE7

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Money deducted from account but didn't not received ticket on 3 Nov 2022 around 8.25
Need refund

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My name is sunny
On Thursday around 8.05 pm 2022
I try to book tickets for patna to Guwahati
Money got deducted from account but didn't not received ticket
I need my money back

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Hi,

I have booked my ticket from Ixigo portal with SV NAKODA TRAVELS on 6th November. My ticket has been booked, money got deducted from my account but not received any booking confirmation, also in Ixigo portal it is not showing any booking history.

Please find the transaction no below.
[protected]

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N

naikvignesh

Nov 1, 2022

Issue was resolved hence please ignore the complaint

Reply

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Website: IXIGO.com

I booked Madurai to Ahmedabad flight ticket using IXIGO. The airline canceled the flight. I ask for a full refund of my money. The partial amount shows up in my bank statement. I asked for a full refund. I provided them with bank statement also as proof. Still, they did not refund my full money. I called their customer support so many times but no resolution. All proofs are there that IXIGO never refunded full amount. First they confuse everybody by providing refund in steps/breakdowns and then you do not see full amount received to your bank.

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Website: Ixigo

My money was debited but the 2 tickets were not booked and i lost Rs 3810.38

Oct 29, 2022

Complaint marked as Resolved

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I have been following up for my refund for the cancelled PNR [protected] since 2020 and no refund received as of today.

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I am Fheba, I have booked 1 tatkal ticket through ixigo app on 24 October 2022. The Tatkal ticket has waiting list TQWL 22 .Due to this I wasn't able to travel . Then, as per the Tatkal rules, any Tatkal waiting ticket if not confirmed seat then the amount will refunded to the customer by automatically cancelling the ticket. But I didn’t get the amount. Can you help me. If this is the case, I would never use ixigo app again.

Dec 4, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hi Fheba, the refund is processed by IRCTC 72 hours after the travel date. The refund was processed to your ixigo money max account on 27 Oct 2022, 13:23

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I was booking tickets from Tatanagar to Bangalore on October 26th 2022 and the app was not working at all.
After the payment was transacted the irctc login page capcha had some issues because of which I couldn't login and the booking failed.
After which I tried to transfer the amount in the ixigo money max to my bank account but on further checking I found that it hasn't been refunded.
I strictly want my refund at the very earliest. Otherwise there might be consequences.

Nov 28, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hey there, please write to us at www.ixigo.com.trainhelp for assistance if you are still unable to transfer the amount to payment source.

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[protected].48am)
[protected]
Today i booked train ticket (Departure) for 6 peoples (12675 Kovai express[protected] through ixigo, my money was debited through gpay but i did't got any mail or confirmation.
I want my money back or tick confirmation.
Please kindly help us. Below i mentioned my transaction details.
UPI transaction ID :[protected]
To: ixigo Ixigo.[protected]@axisbank
From: MRS UMAMAHESWARI V ( Indian Overseas Bank)
[protected]@okhdfcbank
google Transaction ID : CICAgJDq2tLJXg

Nov 28, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2022

Ixigo Customer Care's response Hey there, we are unable to see any successful payment at our end. Could you please share the details at www.ixigo.com/trainhelp if it is not yet refunded?

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 16

Not refund failure booking amount

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Money got deducted while booking tickets from this app

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Booked bus tickets , money deducted but refund not received

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Payment not received after booking

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Haven't received the e ticket and payment is already deducted

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Refund not received ticket cancellation on 04 mar 2022

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Ixigo fees

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Refund on train tickets

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Money gone ticket not booked

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Cancellation fees deducted - for flight cancelled by Airlines

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Transaction session out

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Money deducted from account but didn't not received ticket need refund

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Need my money back

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Money got deducted but not received any booking confirmation.

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IXIGO - did not REFUND full money when airline cancels flight. Bank receives partial amount.

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Money debited but 2 tickets were not booked

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4614601898

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Has not issued refund

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Refund not reflecting in bank account.

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Scam

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