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www.ixigo.com
3.4
Updated: Nov 15, 2025
Complaints 2427
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1521
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906
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Ixigo reviews & complaints page 16

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K
KALPESH HALDANKAR
Aug 22, 2022
Resolved
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Resolved

We have canceled the ticket yesterday but we have not received the refund amount in my account even in ixigo its show the refund is completed but I've not received the said amt in my account even arn no. Is not provided for the refunded transaction...pls look into matter and place get my money credited back.
+1 photos
Oct 11, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2022
Ixigo Customer Care's response We trust the refund was credited, incase of any issue, please connect with us on www.ixigo.com/help
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    S
    Sunoy S
    Aug 21, 2022
    Resolved
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    Resolved

    Address: Prasadam (H) pathiyarakka vadakara Calicut Kerala

    I pay through Amazon pay but the train ticket not booked
    Oct 6, 2022
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Sep 05, 2022
    Ixigo Customer Care's response     We trust the refund was credited, incase of any issue, please connect with us on www.ixigo.com/help
    Helpful
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      N
      NishadN
      Aug 21, 2022
      Resolved
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      Resolved

      Address: Haryana

      I ll cancel the ticket because of date mistaken i click the cancellation policy still its look like cancellation pending when i get money back to account waiting for your valuable reply
      Oct 10, 2022
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Sep 05, 2022
      Ixigo Customer Care's response       Please connect with us on www.ixigo.com/help for any assistance.
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        N
        Nexus302002
        from Vadodara, Gujarat
        Aug 19, 2022
        Resolved
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        Resolved

        Address: A-2/445 Reliance township sector-2 vadodara

        I booked a ticket twice of train from Vadodara to Bandra of 30/08/2022 n both of the times the amount got deducted and I didn’t received any email or text msg for the confirmation
        +2 photos
        Oct 21, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Sep 05, 2022
        Ixigo Customer Care's response         Please connect with us on www.ixigo.com/help for any assistance.
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          E
          Eliyasbasha_12345
          from Kadapa, Andhra Pradesh
          Aug 14, 2022
          Resolved
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          Resolved

          Address: 1/64-2, AKKAYAPALLI NEAR ITI CIRCLE KADAPA, ANDHRA PRADESH
          Website: Nil

          Please refer my account is debited Rs.507 debited from my bank account wide reference no. Ref:[protected]

          requested to help getting refund of this amount on priority

          Name: SHAIK ELIYAS BASHA
          Bank: State Bank of India
          Account No. [protected]
          IFSC: SBIN0000830
          +1 photos
          Oct 1, 2022
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Aug 19, 2022
          Ixigo Customer Care's response           Hey, we are unable to see your booking ID, request you to kindly reach out to us via www.ixigo.com/help for assistance.
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            P
            Prince sharma_52
            from Palwal, Haryana
            Aug 13, 2022
            Resolved
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            Resolved

            I cancelled my tickets of Swarna Shatabdi from Lucknow to Aligarh on 12.08.2022, But I didn’t get my refund back of Rs 2200

            Please give my refund of Rs2200 back.
            +1 photos
            Sep 21, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Aug 19, 2022
            Ixigo Customer Care's response             Hey, we are unable to see your booking ID, request you to kindly reach out to us via www.ixigo.com/help for assistance.
            View replies
            Ticket booking failed.refund amount not credited in my bank account

            Cancelled my ticket but didnt get my refund back in bank account - Comment #4058989 - Image #0
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              S
              Shriamit
              Aug 10, 2022
              Resolved
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              Resolved

              IXITR[protected] is my trip id for the cancelled booking, refund is not getting reflected in my bank account thought refund has been initiated from Ixigo side.
              +1 photos
              Sep 13, 2022
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Aug 11, 2022
              Ixigo Customer Care's response               Hey, we are unable to see your booking ID, request you to kindly reach out to us via www.ixigo.com/help for assistance.
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                I
                ishadohare
                from MUMBAI, Maharashtra
                Aug 8, 2022
                Resolved
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                Resolved

                I was doing train ticket on 8th of aug 2022, while i submitted the amount shown {1973.63 rupees} it deducted but the site automatically closed and money got deducted but not recieved ticket .
                Sep 12, 2022
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2022
                Ixigo Customer Care's response                 Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
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                  P
                  prasun1
                  Aug 2, 2022
                  Resolved
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                  Resolved

                  I just booked a ticket from ixigo .
                  it deducate amount but i can't see my ticket
                  +1 photos
                  Sep 13, 2022
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 11, 2022
                  Ixigo Customer Care's response                   Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
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                    R
                    ravi rajani bulla
                    Aug 2, 2022
                    Resolved
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                    Resolved

                    Ixigo transferred ixigo max money to account but not credited in my account please help me
                    +2 photos
                    Sep 13, 2022
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 11, 2022
                    Ixigo Customer Care's response                     Hey, If the refund is not credited yet, please reach out to us via www.ixigo.com/help for assistance.
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                      R
                      RAWAL RAHUL
                      Jul 31, 2022
                      Resolved
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                      Resolved

                      I want my refund for my failed booking
                      Reference no[protected]
                      Sep 13, 2022
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 11, 2022
                      Ixigo Customer Care's response                       Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
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                        D
                        dhananjayU
                        from Pune Metropolitan Area, Maharashtra
                        Jul 30, 2022
                        Resolved
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                        Resolved

                        Address: INDIA
                        Website: ixigo.com

                        Please refer my account is debited Rs.615 debited from my bank account wide reference no. Ref:- IGAOASOGZ7

                        requested to help getting refund of this amount on priority

                        Name: Dhananjay S Upadhye
                        Bank: State Bank of India
                        Account No. [protected]
                        IFSC: SBIN0010430

                        Thanks.
                        Jul 30, 2022
                        Complaint marked as Resolved 
                        refund will be credit after 12 days
                        Ixigo customer support has been notified about the posted complaint.
                        Jul 30, 2022
                        Updated by dhananjayU                         pl delete my complaint from your end
                        Verified Support
                        Aug 11, 2022
                        Ixigo Customer Care's response                         Thank you for the confirmation, let us know for anything else.
                        Helpful
                        2 other people found this review helpful
                        2 found this helpful
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                          A
                          AniketYadav448144
                          Jul 30, 2022
                          Resolved
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                          Resolved

                          Amount deducted from bank account but ticket not booked

                          I booked my tickets from SWM TO NZM(Amount: Rs 2488( on 6 july but the transaction failed and it showed that no amount has been deducted but I recieved a message from my bank that an amount of rs 2488 has been deducted from my account by Ixigo. Though the amount was deducted it showed that my booking has failed. I tried to contact Ixigo customer care where I got the reply that if any amount is deducted it will be refunded in my account till...
                          +2 photos
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                          V
                          Vijaymishra12
                          Jul 28, 2022
                          Resolved
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                          Resolved

                          I was booking ticket through web page of ixigo and after paying money page had been refreshed automatically and money deducted and ticket was not booked, i'm not able to track it as well neither in app or phone page.

                          my registered phone number is [protected] and i got a whatsapp message in my number that it will be refunded by 5 pm of 26 july and still it has not been credited.

                          so process my refund as soon as possible
                          +1 photos
                          Jul 28, 2022
                          Complaint marked as Resolved 
                          i got the refund thanks
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 11, 2022
                          Ixigo Customer Care's response                           Thank you for the confirmation Vijay, let us know for anything else.
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                            H
                            Hansdhwani Dwivedi
                            Jul 28, 2022
                            Resolved
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                            Resolved

                            Booked train ticket from Bombay to Ahmedabad in Duranto - Booking ID IXITRN[protected]. It showed thar booking failed but the payment has already being processEd. You are requested to kindly look into the matter and resolve the same
                            Sep 2, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 29, 2022
                            Ixigo Customer Care's response                             Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
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                              R
                              rash903
                              Jul 26, 2022
                              Resolved
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                              Resolved

                              Hi,
                              On 25/7/22, I booked ticket on ixigo app on train 12629 sampark kranti, from banglore to pune for date 23/08/22.
                              Payment has been completed from my side, but no ticket has been issued. Pls help.
                              Payment amount - rs 2118.29
                              Login no - [protected]
                              Login id -purviraj30
                              UPI Transaction I'd[protected]
                              To - Le Travenues technology pv
                              Sep 5, 2022
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 29, 2022
                              Ixigo Customer Care's response                               Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
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                                A
                                Avinash Dandayat
                                Jul 22, 2022
                                Resolved
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                                Resolved

                                Address: G-1 sai kripa tower near sbi atm chang chittar road, beawar

                                I was booked train ticket Ratlam to Beawar train no. 14802 ticket is confirmed but ticketamount 581₹ two time debit. for Phone pay upi.
                                +3 photos
                                Sep 1, 2022
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 29, 2022
                                Ixigo Customer Care's response                                 Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
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                                  M
                                  MEHULsagar
                                  Jul 20, 2022
                                  Resolved
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                                  Resolved

                                  Website: Ixigo

                                  I booked a bus from agra to jaipur via ixigo app and made a payment of rs 388 via my gpay upi id but when I complete payment my ticket is not showing even not showing any transaction in ixigo app plz refund my amount ASAP I also submit my proff of payment
                                  +1 photos
                                  Aug 29, 2022
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 29, 2022
                                  Ixigo Customer Care's response                                   Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
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                                    D
                                    Deep@ixigo
                                    from Delhi, Delhi
                                    Jul 19, 2022
                                    Resolved
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                                    Resolved

                                    I have been try to book a ticket from shimla to delhi although I proceed to payment money send successfully to ixigo but ticket not booked.so please kindly refund the money it is happened 2 times they received money 2 times of 580 something rupees.
                                    Aug 29, 2022
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 29, 2022
                                    Ixigo Customer Care's response                                     Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
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                                      B
                                      Bhupi9679
                                      Jul 17, 2022
                                      Resolved
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                                      Resolved

                                      Hi i booked 2 tickets from SDAH to DGR on 16-07-22 online of 1356 rupees and the money got deducted from my bank account but at the time of irctc login i forgot my irctc password and no tickets were booked from ixigo and till now no refund has been initiated pls do something
                                      Aug 29, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 29, 2022
                                      Ixigo Customer Care's response                                       Hey, refund for failed booking is processed automatically. If the refund is not credited yet, please reach out to us via www.ixigo.com/help.
                                      Aug 29, 2022
                                      Updated by Bhupi9679                                       no i did not recieve it yet
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