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www.ixigo.com
3.5
Updated: Apr 16, 2026
Complaints 2446
Resolved
1588
Unresolved
858
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Ixigo reviews & complaints page 16

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A
amitkushwahaz
from Gorakhpur, Uttar Pradesh
Sep 7, 2022
Resolved
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Hello, I booked 2 tickets from gkp to delhi in humsafar express on 4 September 2022 payment 2826 Rupees has been sucessful but after some time they sent me a message your ticket booking has been failed so they sent my money into ixigo money max so I transferred money 2826 rupees into my account they said your money has been successfully transferred in my account by 5 sep 2022 by 2:00AM but stil not receive any refund in my account. I have also contact there customer care but also your money has been transferred.
Sep 9, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Sep 07, 2022
Updated by amitkushwahaz Please give my money back
Verified Support
Sep 09, 2022
Ixigo Customer Care's response The refund is already transferred with ARN[protected]. Please check with your bank customer care or UPI service provider. Let us know via www.ixigo.com/help for any assistance.
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My ticket is not confirmed I request refund but it's not come my account why so complete transaction please cheak and resolve
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    P
    Pradeepkumar_R
    from Chidambaram, Tamil Nadu
    Sep 6, 2022
    Resolved
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    Resolved

    Hello guys, I booked my ticket yesterday 10.05 am and I canceled my ticket amount is transferred to ixigo money, and I transfer my money from ixigo to my gpay upi id. They told that amount will be receives on September 5 2.00 am . I booked at 10.05 am .how it's possible to refund my money at 2.00 am .please return back my money.
    Oct 10, 2022
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Sep 09, 2022
    Ixigo Customer Care's response     We are unable to locate your details. Please reach out to us via www.ixigo.com/help.
    View replies
    I have also same problem suffering from 3 days
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      A
      Ak4799
      Sep 5, 2022
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      I have booked train waiting ticket from ixigo on date 30.08.2022 from LTT to SNDD. When charts prepared out of 3 tickets 1 was confirmed and others were still in waiting list.
      As per the rules if tickets are in waiting list after chart prepared should automatically get cancelled and refund should be provided.

      I have not recieved anything about cancellation of waiting list tickets ajd refund.

      Pnr : [protected]
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Sep 09, 2022
      Ixigo Customer Care's response       The PNR was partially confirmed for 1 passenger and TDR had to be filed or the ticket had to be cancelled upto 30 mins prior to the train departure as per IRCTC rules. TIcket is cancelled automatically if all the passengers in a PNR are waitlisted.
      Sep 09, 2022
      Updated by Ak4799       Is it compulsory to file tdr if ticket is in waiting list?
      View replies
      Hey, we hope you query was resolved, please let us know if you still need any assistance.
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        G
        guna06
        from Vijayawada, Andhra Pradesh
        Sep 4, 2022
        Resolved
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        Resolved

        I Gunasekhar tried to book a bus ticket
        money got deducted but the ticket is not comformed

        orange travels
        vij to vellore
        Transaction id:T2209042004568600475270
        Oct 10, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Sep 09, 2022
        Ixigo Customer Care's response         Hi, amount for failed booking is auto refunded. Please connect with us via www.ixigo.com/help for any assistance.
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          C
          Cdass81
          from Kolkata, West Bengal
          Sep 4, 2022
          Resolved
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          Resolved

          I have purchased 5 tickets on 2nd september 2022 from Howrah to Puri for 14th November 2022 online from ixigo. But the booking has failed and I transfer my money from ixigo money accounts Rs. 5459/- to my bank account from where I purchased the tickets. Ixigo has send me in whatsapp that my money is already credited to my bank account but in reality till date my money is not transfered yet to my bank account. When I call to their customer care number they told me that within 72 hours it will be transfered. Now today i.e on 4th september 2022 they are telling that it will take 7 days. When I ask them to provide me the transaction ID if they transfer my money to my bank account they fail to provide me the same. Please take necessary action against ixigo, so, I can refund my money from ixigo.
          Oct 10, 2022
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Sep 05, 2022
          Ixigo Customer Care's response           Hey there, please connect with us via www.ixigo.com/help for assistance.
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            H
            Hariraaj1
            from Trivandrum, Kerala
            Sep 3, 2022
            Resolved
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            Resolved

            IXIGO APP GOOD OR FRAUD
            I booked ticket 42 days ago, from tvc to tup I got PQWL FOR 4 passengers, still now no change in Status, normaly atleast from PQWL 1, 23, 4 TO RAC should come in a month, still no change, always same pqwl 1234. Now train departure getting near. Note -I paid extra amount 320 for cancellation for full refund. It seems it force me to cancel, , so I wont get my 320, looks like fraud, kindly clarrify ixigo??
            Oct 8, 2022
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Sep 05, 2022
            Ixigo Customer Care's response             Hi, the confirmation of a waitlisted ticket is upto sole discretion of IRCTC and depends on seat/berth availability. Ticket if not confirmed till chart preparation will be auto refunded in 72 hours after the travel date.
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              D
              Dr Suparna Roy
              from New Delhi, Delhi
              Sep 3, 2022
              Resolved
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              Resolved

              I had a cancelled booking by ixigo
              Booking id IF[protected]
              ARN 74332742243224200888323

              The refund was processed on 31st August
              I am yet to receive the refund
              Bank has also told me that the refund amount has not been credited to the account from where the payment was made
              I want ixigo to please urgently look into the matter.
              Oct 10, 2022
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Sep 05, 2022
              Ixigo Customer Care's response               Hi Suparna, ARN 74332742243224200888323 is sufficient proof that amount was successfully refunded. If the amount is not yet reflecting, we request you to kindly check with your bank customer care for the exact status using the mentioned ARN.
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                S
                Suganya273
                from Perundurai, Tamil Nadu
                Sep 2, 2022
                Resolved
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                Resolved

                While booking ticket, for payment it navigate to gpay after the payment, it returns ticket is not booked, no trips available it shown
                Oct 15, 2022
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Sep 02, 2022
                Updated by Suganya273                 Payment details

                Verified Support
                Sep 05, 2022
                Ixigo Customer Care's response                 Hey there, the refund for said payment was processed to your ixigo money max account and it has been transferred to payment source. Let us know for anything else.
                View replies
                I cancelled my booking ticket ID IXITRS[protected]

                The refund was processed on 6th August 2022
                I am yet to receive the refund
                Bank has also told me that the refund amount has not been credited to the account from where the payment was made
                I want ixigo to please urgently look into the matter...
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                  A
                  Abu2707
                  from Mandi, Himachal Pradesh
                  Sep 1, 2022
                  Resolved
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                  Resolved

                  Address: Mandi Himachal Pradesh

                  I only want my money back and also want to file a case this useless app who making fool the people with their terms and conditions.
                  Oct 6, 2022
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 05, 2022
                  Ixigo Customer Care's response                   Hey, we can see the refund was successful on 1st September with bank ARN[protected], let us know for any further assistance.
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                    P
                    Parvindar Kaur
                    Aug 30, 2022
                    Resolved
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                    Resolved

                    I, parvindar kaur, was trying to book a train ticket on 30.08.2003 and i selected the upi option. After getting the QR code, i payed through Paytm but my payment was not reflected in the booking window and the booking window timer ran out. i got no train booking info after that.

                    I request a refund because no train ticket got booked.
                    Oct 6, 2022
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 05, 2022
                    Ixigo Customer Care's response                     Hi Parvinder, the payment was captured after a delay of 1-2 days and refund was initiated. The refund has failed mutliple times due to some issue. As per confirmation from the payment gateway and the bank the refund will be credited within 5-7 days. We regret the inconvenience caused.
                    View replies
                    hi Ixigo, this is shruti i tried to book a train ticket from bangalore to hyderabad and i did the payment but somehow the booking was failed, so i want refund of it..
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                      M
                      Miltan Khristi
                      Aug 29, 2022
                      Resolved
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                      Resolved

                      Please refer my account is debited Rs.617 debited from my bank account UPI reference no. Ref:[protected]

                      Requesting to help getting refund of this amount on priority

                      Name: Miltan Khristi
                      Oct 28, 2022
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 05, 2022
                      Ixigo Customer Care's response                       Hey there, we are unable to locate any details. Refund for failed booking is automatically processed same time. Please let us know via www.ixigo.com/help for any assistance.
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                        J
                        Jeelani Riyas
                        Aug 29, 2022
                        Resolved
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                        Resolved

                        My booking for flight ticket is not showing

                        Address: Old Washermenpet Post Office, Korukkupet, Old Washermanpet, Chennai, Tamil Nadu, India, 14/1 kuppammal street

                        I have booked roundtrip of 2 flight tickets from MAA to DXB travel date september 11 is not showing in my ixigo app. My payment has been done and my tickets have been confirmed and i have my e-tickets but why my booking is not showing in the app...
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                        B
                        Bhupi9679
                        Aug 29, 2022
                        Resolved
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                        Resolved

                        Website: www.ixigo.com

                        Hi i booked 2 rail tickets from ixigo.com from kolkata to durgapur, rajdhani express about 2 months back for rupees 1356 and I paid the money using upi but during the time of IRCTC verification I was not able to remember my password and I could not generate my tickets but the money got deducted from my bank and no tickets were generated i request to kindly look into this matter as soon as possible . This is the third time i am complaining but no action has been taken
                        Oct 7, 2022
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 05, 2022
                        Ixigo Customer Care's response                         Hey there, we are unable to locate any details. Refund for failed booking is automatically processed same time. Please let us know via www.ixigo.com/help for any assistance.
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                          T
                          Tseteej Shiwakoty
                          Aug 28, 2022
                          Resolved
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                          Resolved

                          Booked a flight, unfortunately booked a wrong flight and cancelled it immediately. Still 40 days remaining for the departure. But instead of flight cancellations right away the status is still cancelling pending. Havnt received a refund too. Everytime chat with customer care all they say is the same thing over and over. All are robots.
                          Oct 17, 2022
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 05, 2022
                          Ixigo Customer Care's response                           Hey, please reach out to us on our 24/7 Helpline[protected] for assistance.
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                            A
                            Akanr
                            from Gorakhpur, Uttar Pradesh
                            Aug 27, 2022
                            Resolved
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                            Resolved

                            Sir I wanted to book my seat in 12529 but in a mean time my transaction is expired and amount is deducted. Sir I want to know whether my seat is confirmed or not
                            Oct 20, 2022
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 05, 2022
                            Ixigo Customer Care's response                             Hey there, we are unable to locate any details. Refund for failed booking is automatically processed same time. Please let us know via www.ixigo.com/help for any assistance.
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                              R
                              Raman2308
                              from Ludhiana, Punjab
                              Aug 25, 2022
                              Resolved
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                              Resolved

                              I booked train tickets from ixigo and all were waitlisted even after the chart preparation. It was cancelled by irctc but I didn't received any refund. Please resolve this asap.
                              Oct 20, 2022
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 05, 2022
                              Ixigo Customer Care's response                               The refund was successful with bank ARN[protected] on 25th August. Let us know for anything else.
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                                E
                                Erodeboy
                                from Chennai, Tamil Nadu
                                Aug 25, 2022
                                Resolved
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                                Resolved

                                Payment ID
                                11B4JOX3UFQ0OSMKGTN
                                AMOUNT RS 1995.00
                                Trip ID
                                IXITRS[protected]
                                Credit back the amount I need to buy my ticket
                                I
                                Oct 7, 2022
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Aug 25, 2022
                                Updated by Erodeboy                                 Need reply from IXIGO immediately
                                Verified Support
                                Sep 05, 2022
                                Ixigo Customer Care's response                                 We are unable to locate any payment for the said amount. Please help us with more details via www.ixigo.com/help.
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                                  A
                                  Aayush Nevatia
                                  Aug 22, 2022
                                  Resolved
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                                  Resolved

                                  My tdr status is showing refund approved in irctc site but ixigo is showing tdr rejected.
                                  Pnr no: [protected]
                                  Date of journey: 20th june 2022
                                  Oct 8, 2022
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 05, 2022
                                  Ixigo Customer Care's response                                   The TDR is under investigation by IRCTC and not yet approved or refund by them. Once the refund is processed by IRCTC, it will be automatically refund to your account.
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                                    K
                                    KALPESH HALDANKAR
                                    Aug 22, 2022
                                    Resolved
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                                    Resolved

                                    We have canceled the ticket yesterday but we have not received the refund amount in my account even in ixigo its show the refund is completed but I've not received the said amt in my account even arn no. Is not provided for the refunded transaction...pls look into matter and place get my money credited back.
                                    Oct 11, 2022
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 05, 2022
                                    Ixigo Customer Care's response                                     We trust the refund was credited, incase of any issue, please connect with us on www.ixigo.com/help
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                                      S
                                      Sunoy S
                                      Aug 21, 2022
                                      Resolved
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                                      Resolved

                                      Address: Prasadam (H) pathiyarakka vadakara Calicut Kerala

                                      I pay through Amazon pay but the train ticket not booked
                                      Oct 6, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 05, 2022
                                      Ixigo Customer Care's response                                       We trust the refund was credited, incase of any issue, please connect with us on www.ixigo.com/help
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